Wonderful quality nails! And super good price for what I asked. Nail techs were all super sweet and patient with me and valued my feedback on my nails. Overall great experience every time I’ve been there and always in a timely manner even when they’re busy. Best salon in Lubbock for sure!
I previously gave this place one star because I did not feel they handle how unhappy I was with my service very well. They did reach out and allowed me to come in another time to get them fixed which I appreciated very much. They are good at being thorough with their work. It may not be the place for me, but it can definitely be for you.
Where do I even begin? Today I had the worst nail experience of my life.A male nail tech used the wrong color dip powder for the lower part of the french tip. He finished a whole hand before I noticed how it looked. There were white spots and it looked terrible. I asked him what it was, and after having to speak to the manager, he agreed to fix it. The manager had to practically teach him how to do french dip. He used the nail drill to take it all off. He filed all the way to my nail and past it. He would look away as he used it (hence my red irritated cuticles in the pictures below). He used the nail drill for so long on a specific nail to the point that it was extremely painful. He had filed through my nail and was burning the skin under my nail with the nail drill. I asked him to stop because it hurt. He would move on to another nail, but then would go back to that one. I would ask him to stop again and the process would repeat. Eventually it was so painful that I was shaking and in tears. The manager walked by and saw me crying because of the pain and offered me a new nail tech.The new nail tech was very kind. She apologized for the other nail tech. She took off the rest of the dip correctly (using acetone first to dissolve it). The manager told me that Id get $10 off. At that point I was still bawling from the intense pain caused by my previous nail tech. As the new nail tech was doing my nails, I expressed my concerns about potential permanent nail damage. She responded by telling me that it would be free this time because of that. I expected her to be their best nail tech. But as she did my manicure, I realized she wasnt. Luckily she didnt injure me further and said, Ill make them as good as I can. Quite honestly, I would have asked for my nails to be redone if I hadnt been there for 2 hours already for a single manicure. My nails are now bumpy and uneven. They are different lengths and shapes. The white of the french tips are uneven and crooked.I went to the front afterwards and was rung up. The manager and the new nail tech spoke and then I was given a $10 discount. I had to pay $42 to be injured and have my time wasted. I shouldnt have to pay a dime. Honestly, I should have been treated much better considering I could file a personal injury lawsuit.To DB Nails and Spa,I have a few suggestions for you. 1. Teach the first nail tech some safety precautions regarding the nail drill. He shouldnt be looking away while using it. 2. When a customer is crying because of the pain inflicted by a nail tech, dont make them pay. That is ridiculous. I did not pay to get injured. 3. Use a french tip stencil. My nails could have been so much better if they were done correctly. 4. Dont make the customer pay when you told them that they wouldnt have to.
I am visiting the area to be with family. I am originally from California. I came in to do a full set on myself, my mother-in-law and a manicure for my daughter. As soon as we got there everybody was very polite and greeted us. We did wait around 30 minutes, it did look extremely busy but we did not mind because the staff was extremely friendly and attentive. All three nail technicians that assisted us were very friendly and attentive to what we wanted in terms of our nails. We held great conversation throughout the whole process and my nail technician even wax my eyebrows which I did not plan to do. She did an amazing job! The whole process was extremely easy and we didn’t mind waiting to be seated and taken care of because the entire staff was so courteous. This was our first time here and I highly recommend the salon to anybody looking to get their nails done. We will be in town for a couple of weeks and I will definitely be back to get a fill. We really appreciate the entire staff for their hospitality! :)
Fantastic service, very clean and professional. My nails came out SO cute and they went above and beyond to get them the way I wanted. My tech was super nice and very helpful. I’ll be back!
Brought my girlfriend to get her nails done and was more than pleased
Its a hidden jem!! I mean literally its kind of hidden by a dry cleaners!! Very good work & very friendly. A bit pricey but a great experience!!
They were super busy but the service I received while waiting was awesome! Once I was serviced the nail tech was super friendly and did a great job for both my daughter and myself. I truly believe that the type of atmosphere you walk into immediately makes a difference and this place was awesome! I can see why they stay busy and have regular customers that keep coming back! We will definitely be returning!
It was my very first time ever in this nail salon. I absolutely loved Ethan he was the sweetest nail tech I’ve ever had he genuinely cared about what I wanted my nails have never felt and looked so amazing in my entire life. I highly recommend them to absolutely anyone who may be a little bit hesitant to get their nails done. They really care about you and super sweet. I will returning!!
Update* the photo I posted is a week and a half later. They are still breaking and very brittle and still have white lines and scratches/divets.The first time I went in, they buffed and used acetone to remove the dip. I was kind of spaced out and not paying much attention to my nails as they dipped them. When it was done they were a little wonky, but I just filed and shaped them - since I was spaced out, i’m sure it was harder to work on them.I decided to go back to get the dip removed since they used the acetone the first time. Well, unfortunately he began using his fingernail to pry one off that I broke earlier that day. Then he moved on to other nails, using acrylic nails when his own fingernails couldn’t do the job and pried them off. He asked me after starting to cut the first (broken) nail if I wanted to keep the length. I said yes, as much possible - but do what you gotta do. Not only did I leave with white marks all over my nails from the scraping (I buffed some of them out), he’d cut the and smashed them so much that they were even more brittle than normal, and I had to cut all the length off. I’m not sure if that’s normal, I’ve never had it happen before, but I’ve never had dip pried off before either, so maybe that’s just how it goes.So yes, I could have spoken up, but it didn’t hurt very much and I didn’t realize the extent of the damage until it was over.So if you go, ask them to use acetone to remove the dip, and always pay attention to what they need you to do when working on your nails (that should likely go without saying at any salon! I had just had a long couple of days and was zoned out)
Natalie did a good job, I left her a tip! She did my nails like I’m human. My experience hasn’t been great when it comes to nail shops so I had a good experience
Great service, very fast and friendly. Despite being busy the owner was able to multi task customers, calls, and questions while doing a beautiful set of design nails. Which traffic is to be expected from a high rated nail spa, nails being high volume at the time. I appreciated the professional advice when changing nail design and definitely respect the work ethic. Beautiful job, got a perfect match of what I wanted.
I went in Saturday at noon expecting a long wait however I was wrong once I arrived Ethan greeted me and sat me down to start my nails it was my first time here he was very friendly also asked if I would like something to drink, I showed him a picture that I was interested in he said okay told me that he had something more up to date if it was fine that he do it I agreed and I cannot be any happier with the way the Marbling came out I have gotten many compliments!! Thanks Ethan..
WORST visit today! I usually come to this place and send people who complement my nails! Today I went in to get them done I sat down he started gluing the nails I asked him “if that is as long as it goes” he tells me “ no I can do longer but oh it’s to late”??? When nothing was even started!!!! 2nd he was talking about how Hispanics were lazy and all when I’m myself is an HISPANIC!!! 3rd how was my nails 70$ when I usually pay 75$ for TWICE THIS LENGTH! Disappointed and will notBe going back!!
Honestly first time coming here everything was good great prices nice environment only thing that would help give 5 stars if they assisted you in what to do more not all of us know exactly where to sit get colors or the most they just kind of walked away I had to ask what to do Where to sit other than that it was great would definitely bring family and come back by the way walked in a hour before closing and they got me in and did not make me feel rushed 🖤
We all understood one another. There were no language barriers!! They explained why fixed by toe with missing nail the way they did vs how its been done in past. Excellent service.
This salon is super nice the workers are very nice welcoming and make you feel like it the place to be so you can relax and they do such a great job and are very professional I went today and ethan did my nails and another woman did my pedi I didn’t get her name but she was super sweet and nice I’d recommend this place for family friends and anyone else
This is 100% the place to go. Not only is the customer service out of this world they also gave me exactly what I wanted and were very patient with me. I live in Odessa 2 hours away from here but they were so good that I am going to start driving up to them to get my nails done. Don’t waste your time at any other place.
Not planning to come back. Ive spent a considerable amount of money over a year and a half that Ive been here. The pedicures are inconsistent, sometimes amazing, sometimes just barely okay. The prices have gone up, and they require that you wear masks, primarily because they sell them so its a chance to make a few extra dollars on that even though they dont require that customers wear them while getting service. I wouldnt mind paying more for a pedicure, but an unexpected higher cost when the service is sometimes good and sometimes not is what bothers me. No longer spending money here.
I have been to so many nail salons but this one was the best I have ever been to. They did it exactly how I wanted. I always am wanting long crazy nails with diamonds and they never fail to make them gorgeous every time :)
Love this place! They do such a good job and can do anything you’d like!
LOVE THIS PLACE. HIGHLY RECOMMEND!!! I went there with my friend for a birthday gift. I had a horrible experience at another salon. I went here and I must say! I LOVE it, they were so nice, took their time with my nails and toes. Didn’t feel rush I voiced and showed what I wanted and they DID EXACTLY THAT. They didn’t try to change my mind and tell me to get some I didn’t want. They definitely got a customer from me!
This is a very clean and nice environment. Had a walk in and they were able to get me right in and my nails longer good. The staff was very friendly the whole time.
I always have a great experience anytime I come to this nail salon. Ethan always gets the job done and makes sure that I like the end result of my nails. I appreciate the friendliness from the staff and how comfortable they make me feel. Highly recommend DB nail salon!
This was my first visit and they were so kind and very neat and timely with my manicure and pedicure. I was offered a refreshment and they were very patient. I’ll be a frequent customer from now on. Best service from a nail salon that I’ve experienced since living here in Lubbock.
I absolutely love this place! Always so kind and I have the best nails! I always get compliments on them! I will always 100% recommend this place!
Had a great experience! My nail tech was awesome and so sweet. Got such a cute design on my nails and ready for the summer!
Really good quality nails! didn’t lift or break after 3 weeks. Everyone is super professional and friendly and they do really cute designs!
My nails come out perfect every time! They can do any crazy design i want!! I love this salon!
Literally never write reviews, but I waited 3 hours to get my nails done and wanted a simple design and was told it was going to be a $20 design so I didnt end up getting it because it was going to be so expensive and it wasnt worth it for the design I wanted, and I STILL ended up getting up charged after I left when I just got a simple color on my nails. My roommate that also got her nails done got a design that was 2 different colors and payed the exact same price as me. Asked for a refund and they said there was nothing they can do. DO NOT GO HERE. (Also pretty sure it was the head guy that did my nails)
The best nail place in Lubbock! Tammy did my nails exactly the way I wanted! So clean and professional and time efficient
At first i liked it then a week later two nails came off and they already need to be redone its only heen 2 weeks
I love going there and with an appointment, there is no waiting.
This is literally the best place to get your nails done. Been here so many times and I love it.
My first experience...They were able to get me in the same day for being a Sunday. I didnt wait long at all and the tech was professional and held a friendly conversation. Im planning to go back in 3 weeks. Im happy with the my nails, Great job!!
The pedicure was amazing especially for my first time & my nails came out beautifully! Will be coming back & highly recommended
They need more help. 2 1/2 hours at a nail salon is too long. They do great work! But they always seem overwhelmed with customers.
First time there and I loved how my nails turned out ! Definitely will be going back ❤️
Amazing job and service. Nails on point
I loved the environment everyone is very welcoming. Also my nail guys did an awesome job these are my favorite nails I have gotten ever!!
Worst shape I have ever gotten in my entire life. The male nail tech was not friendly and rushed doing my nail set. Do not come to this place unless you want to pay $60 for messed up nails.
This place is pitiful. I write this review after a dozen times my wife has come home from this place. In the last four years it’s just escalated in pitiful service. I wish I could give it less of a star...they don’t listen and my wife spends more time at home filing her nails into the shape that she wanted than she spent at the salon. The work done was sad, to the point that from nail to nail, they were uneven. The length from hand to hand was an even centimeter off from left to right. I called to complain and the best they could do was “we’ll look at it again” and that’s happened before and all they do is tell us that this was exactly what she asked for and make her pay the same price for a new set. This place SPECIALIZES in HIGHWAY ROBERY. This place does not deserve the business that they’re trying to run. I’ve never seen such poor work, in all my years of labor if I had done this type of work for this type of review I would have had to waive the price for my labor. Honestly the saddest thing that I have to even type out this review.
I made an appointment for 6 P.M to get dip. When I arrived I showed them what I wanted (simple different shades of pink on each nail) and they said they can’t do dip but have to do acrylic. 2 hours later (they close at 8) and I have yet to be seated and get my nails done!!! In the meantime they sat people who came after me. Very unprofessional. Never coming back again!
Great experience! Design was immaculate and beyond my expectations! Ethan did a fantastic job!
I never go anywhere else! No matter who takes care of you, you leave with quality work.
Very friendly, and professional and gentle 😀😊 place is very clean as well
This salon is great!! I was anxious to go due to COVID-19, but everyone was wearing a mask and following protocols the best they could. Employees are friendly and salon is clean. Prices are a little high, but they do a great job!!
Update: 03/16/20I have been coming here for almost a year and theyve always done a great job. But I definitely found my nail tech! Tram( Tammy) has been doing my nails the past couple of months and I am in love. She does a great job! She makes sure I am fully happy with my nails. I am very particular when it comes to what I want. She lets me be as picky as I want and she is always happy to fix my nails if I have a problem. This time I let her do her thing. Completely trusted her and I was not wrong in that. I usually get one solid color but this time I let her creativity fly and she did AMAZING! Never disappointed!I never liked acrylics because im too critical. But i decided to come in and try it anyway. MINE fid my nails and he listened to me. He made sure i was fully satisfied. I had him cut the nail to the length he thought would look best and it was perfect. I went in just wanting nude coffin nails and I got EXACTLY what i wanted. I hate having thick acrylics on and he listened and catered to my needs. Im obsessed with my nails. I walked in not feeling the best and I walked out just feeling so happy. Great job guys! Definitely making it a normal thing to get my nails done and when my friends come im bringing them!
I just wanted to say thank you my nails is amazing I love it 🥰
I haven’t been to a nail salon in over a year😅 but I felt very comfortable and the atmosphere is very welcoming! Everyone was extremely friendly and Ani did my toes! She helped me pick a color, she answered all my questions about other nail services and was so happy to answer them! I would highly recommend this place! My toes look fantastic and I have a new nail salon!!! Would give 10 stars if I could!
They were quick, they did an AMAZING job! I will be coming here from now on! I have nothing but good things to say about this salon!
Tom did my nails. I brought him a picture I found on the web .....HE MADE THEM IDENTICAL TO THE PICTURE....HIGHLY RECOMMEND THIS PLACE!
Ethan and his staff always do an excellent job. Besides the amazing work, they have great customer service and want to make sure their customers get their money’s worth. I always leave satisfied
They were so sweet! They did an absolutely amazing job on my nails!! I highly recommend it to everyone!! 😍😍
I have a hard nail to design and he did it and I love them!!!
Super friendly and nails look good
I came in with a picture that had dark green nails. They helped me pick a number for my color that looked lighter than the picture but reassured me that it was the exact color but my picture looked darker because it was matte (matte makes it darker they said) so I added the matte add-in because I wanted it to be like the picture I brought in. We are done and turns out matte didnt make it darker. And now I am walking around hating my nails. If it couldnt be reproduced, let your customer know. I wish they would have said it and we couldve picked whole new design/color to go with. Everyone gave me great reviews about the place but I am just so disappointed that my concerns werent listened to. I will not be coming back. What I asked in the bottom vs. What was done on top
Forever obsessed with the set of acrylics I got done today!😍
They do such a great job!! Exactly what I wanted!
Very clean and welcoming environment. Employees are very kind and do wonderful nails. Very artistic in what you want.
I had the two sisters from Cali so refreshing to see more people here from there its like a breath of fresh air. She did an excellent job on my pedicure so much in fact that I will coming here more often rather than going to nails 2000. Vibrant positive atmosphere, just the kind of place I was looking for.
Wait time for this facility is horrible. Waited over 2 hours for service, and nails are just average. Nothing fancy about this place.
They do a great job definitely recommend
Great place!! My nails always come out exactly how I want them!!
Nails look great. Very friendly
They did an AMAZING job on my pedicure and manicure! Showed them a picture of what I wanted and made it look perfect! The lady was so sweet and took her time to make my nails look perfect! I will definitely be going back!!!!
My mother is a nail tech and she has always told me about the prices that my nails should be for what I want I go in there with what I wanted and the length I have never paid over $100 for my nails they told me my nails would be $110 the way that I wanted them and I was like ok you can take some length off, well he cuts it about halfway off which was way too short I told him to go longer my nails are thick not the right shape not the right length was definitely not worth what I paid! I have to go some where else and get them redone bec these are ridiculous.
The massage chair was amazing, and this was my first time getting my feet done ever. And it was one of the best experiences I will be coming back again.
This is very unprofessional, I was here since 5 & other people were coming in after me getting their nails done before me . I started getting my nails done at 7:40 pm their very inconsiderate!
The young gentleman that did my nails was very inexperienced. He did not make any of them match. You ended up sanding them down so they were curved. The worst manicure. I think I was more disappointed because no one even came to check his work. He was extremely rough.I would ask who before you get anything done. Extremely disappointed and I will NEVER go back.
Great atmosphere great staff
This is the best place in lubbock!!!
DB Nails is amazing! Absolutely amazing! The customer service is out of this world,, but that doesnt even shine a light on the quality of the actual nail service. My nails have never looked better - for so long.
This is the best nail place in lbk!!!
THIS IS THE BEST NAIL SALON I HAVE EVER BEEN TO!Now that I have your attention, Ill say it again :) This is the best Nail Salon Ive ever been to! For more reasons than one, I had a great experience! Prices were reasonable, staff was SUPER friendly and VERY communicative. I only went in for a pedicure, but I got the Jasmine Pedicure to see if it was worth the money, and it was! A nice relaxing massage with hot rocks, an exfoliating massage, collagen socks to remove dead skin, and the young woman even corrected an ingrown nail that has been bothering me for YEARS.But if you can believe it, thats not all! I am a very dedicated nail enthusiast, and I have been doing my own acrylic nails and fills for going on 3 years. Im not a certified Nail tech, but Im very aware of what the proper steps for any service entail. I have been to SO many salons that skip CRUCIAL steps, like buffing, dehydrating, priming, base coat, etc, which can cause service breakdown and return trips to the salon. Not only were the proper steps completed in the correct order, but I felt NO pain, and really felt that the Technician was paying attention to my comfort as well as the final look of my nails so that they would last as long as possible. Total I paid $100 on the dot, including tip, and this was worth every penny!Im not from Lubbock, but I can guarantee that everytime I come to visit, I will have this place favorited in case I need any services or just want to go in for a color change.Thank you DB nail salon for the great experience! My mom and I will definitely be back!
Was recommended here by some friends and I loved this place so much. Ethan did the best job on my nails
I LOVED this place. Until they did not value my appointment. I had called in prior for a 3PM appointment with Ethan. I came in at 2:50 and realized it is a bit early and he had a customer so I told him I am happy to wait until he is done. At 3:30, he told me that he was taking another customer before me when I had clearly told him that I had an appointment WITH HIM. I am livid. I had recommended this place to everyone!! Ethan does a great job don’t get me wrong, however, their professionalism and punctuality has clearly lacked by dishonoring my appointment. WILL NOT COME BACK.
I stopped coming here a few months ago and began going to diamond nails, and all I can say is it was a big mistake. I have been coming to DB since 2015, and the ONLY reason I left is because they are always so so busy! But this is one of the only salons I have EVER been to that is consistently good, clean, and nice!!! I will never go anywhere else again as long as I’m in Lubbock. I prefer Jeremy to do my nails because he always knows what I want, but every tech is great at DB.