My experience was wonderful, I had Lily, she was sweet and amazing, Im seriously iffy about my nails but she did amazing and I could actually relax

They over charged for the quality of service they provided. My daughters nails were crooked and they didnt use enough glue. Most of hers came off or broke within a week. I had to ask my technician to add more glue because I saw the gaps between the nail and the acrylics. Technicians not super friendly, but not rude. Depends on who you get I suppose and the day. They didnt even touch my cuticles and I left feeling sad and rushed out. Many other ladies were there, so may have been my luck that day. Im going to try somewhere else next time.

I went here last night to get a pedicure and full set because my regular place was closed. It was completely DISGUSTING! Like they havent cleaned in weeks. I was very nervous, especially with the virus out. I attempted to get my feet done and the chair had white powder on it, maybe from the last customer. She dusted it off with her hands. I got the pedicure and LEFT! Next morning and my throat is sore & I feel horrible! I should have left when I walked, but I didnt want to be rude. Oh & the pedicure was horrible, it looks like a 5 year old polished my nails & she chopped them off super low! smh..

Came to get a pedicure, staff was friendly but seemed unorganized, my pedicure lasted only one day before it started chipping and you could see the polish lines. I got a simple white polish and you could almost see through it, my nails were cut unevenly and unpleasantly too short. I probably won’t revisit unless you all recommend a specific person to ask for next time for good service.

Kind of shocked they have a 3 star rating. This is my favorite nail place. Ive never had a bad experience here and their prices are extremely fair.

I arrived about 10 minutes before the mall opened, and they welcomed me to come on in. The lady did a wonderful job on my nails. I left feeling so relaxed. The employees were very courteous and kind to everyone that came in. Will definitely be back next time Im in town!

One nail tech named Lynn was super professional and perfect then she left and the rest is history. The service went down and the professionalism was gone just like she left, it left with her.

All I can say lily is the best. Always new ideas on my nails and never had a broken nail. She does amazing work

Joseph did my nails for prom and they turned out absolutely gorgeous! He was super relaxing to talk to on my first time getting my nails done and I’m ecstatic over the outcome. Definitely coming back.

The employees are soooo nice! I was offered something to drink, they joke with the other employees, and usually get good business! I only got a full set but the first time I went there I just needed a design on my nail (Which was perfect!)they take their time when it comes to shaping your nails. If you want to go there without a long wait, go during weekdays (Mon-Thurs) before 5. I finally found my new nail home!

Outstanding only place my wife will get her nails done. Courteous and friendly

Not yet had a bad experience there! Every single nail tech Ive worked with has been excellent, a master of their craft, and polite!

Do Not Get Dip Nails from here. I had a guy and owner try to work together in an attempt to get it right... to no avail. The owner could tell I was not happy and kept asking questions... so she started attempting to coach him through it... the final results were terrible... misshaped - dull/no shine - not applied up to the cutical - my dip polish chipped THE SAME DAY. Please take your time and money else where. KY Nails is the best in the city... trust me I have tried a lot.

Horrible customer service. The nails didnt even last a whole day. I specifically asked the guy who did my nails if it was going to last. He said, Yes. He lied and they didnt care. Then they wanted to charge me an extra $23 to fix it with 5 people ahead of me and laughed in my face. Horrible people. Horrible service. Dont recommend. Wont ever go back.

They refused to accommodate my mother in a wheelchair. She, who I found out was the owner, said the space was too small. She said they didnt want the tech to be uncomfortable doing it. The lady was extremely rude and dismissive. It could have been done but the tech clearly wasnt interested in trying. I will be reporting them to the state for not being ADA compliant. You cant just refuse to serve someone with a disability. Its literally against the law!

We love the service and friendship, weve developed with the staff at Red Nails. Thanks to Lilly, Nick, Joe, Bi, Julie, Lein and everyone. A wonderful job every time.

Good staff, way overworked. Didnt take enough time with clients to squeeze others in before close. I had a problem with the set I had done, pointed it out and was told, that was what the problem was with the polish I chose.?? It was straight up polish. Dents got placed in it before it set when woman had to go was someone and leave me half painted. Ive been to far FAR worse, this place could just use some improvements

I exclusively see Joseph now. He does an amazing job every time. I never have to point out anything he catches every little detail. I have gotten gel polish and acrylics from him (short stiletto shape and they were freaking PERFECT and considering my pinkies curve in that’s amazing) and a pedicure and he always does an amazing job. He is very nice and will chat with you if you like but be nice and tip him well if you want to be a client. They are a mall nail salon they have plenty of rude customers who don’t tip if you want them to take their time with you and give you the best service possible, make sure you take your time with them to be kind and TIP. I tip at least 20-30% to make sure I can get in when I need to and I have very limited time so having someone I know I can ask for different things from with my nails and they will get it right the first time is priceless!! I don’t know any of the other nail techs, but there is only one Jospeh make an appointment during the week or if you are a walk in Friday through Sunday and he is free definitely request him!!

Came to get acrylic dip nails and Im so disappointed. Not only were my nails not completely dipped (obvious gap at the cuticle), but its been a week and theyre already cracking, chipping, and ragged. They were finished off with gel polish that scuffed easily.Dont waste your money here.

My first time going here, the girl doing my nails was very talented. She didnt speak much and wasnt super friendly, but she was nice enough. She took her time and I really appreciated it. They at first said they could do half cash and half card but I think they lied because I did end up going to the ATM. 🙄 Ill be coming back though I do like my nails quite a lot. I wanted a pale yellow and all they had was a harsh mustard yellow so maybe go here if you dont want any special color too

Not very friendly here. The lady I had rushed through my mani and pedi. I still have old polish under the new polish. I definitely will not be back!

Nicholas was so nice and he did a great job on my nails. Im in town on vacation so I didnt know where to go. He really made for a great experience. Im glad I happened upon Red Nails Salon.

So I’ve been going to their nails shop for a couple years now and these past 2 years they’ve gotten really lazy with their work. They try to rush through getting your nails done quick but the quality is really bad. On top of that, their prices are ALWAYS different, I get the same thing and prices are always different which is frustrating. They have good people but their quality is really bad. It’s sad seeing their transformation over the years just go down hill. 🤦🏽‍♀️

They always do a good job. The workers could be a little more friendly.

Best employees they have great customer care

I see joeseph exclusively. I cannot speak to the other nail techs but he always does a great job and I can always trust his suggestions to turn out the right way and last. I usually get acrylics with gel polish short stiletto shape.

Awfull - from the min we got to the place and up to the min we got up and out in the middle of the treatment ! Don’t know how to give services to people who come for there salon. Very rude workers. A fun visit in a nail salon became a horrible experience. We will definitely never step in that place again or recommend.

The place is clean and convenient when you need something quick. My real nails started drying and the nail polished looked like crap. Then they did the polish over without a top coat, but my nails are now stained for a long time.They hurry too much because they have too many people waiting.I would not suggest it. Even my pedicure was not flawless like polish should look.

First Impressions should be pleasant!! Mine, Not!! The website gave a closing time of 9:00pm. I didnt know anything about salon and that it was in the mall. The unprofessional rep. Overly expressed (with a very, very, very rude tone) that the mall closes at 6:00 and so do we. Its not what you say but, how you say it!! (Customer service 101)!! Horrible first impression!!🙄

Lily and B always do such a good job on my nails#nailedit #everytime

Horrible service,I should have left at the 45 minute wait, which turned into a 2 hour wait, the lady doing my nails kept leaving me in the COLD water. The owner is extremely rude,and has no peoples skills what so ever. Would not go back again!

I love Red nails they are one of the best places to get your nails done especially because I’m a kid I get tips added and they did great ! They were so focused and sweet

I have been going here since i was a little girl! My nails never chip they always last a loong time and look good until my next appointment. My pedicures always make me so happy they are donw with care and patients even when it ia super busy thanks you guys for the consistency!!!

Freaking amazing as always! I sporadically have visited this location over the past 8 years.. sometimes more than a year in between visits and the same lady always takes care of me.... she is the reason for me coming back!

I came in w my friend for two full sets of acrylics. I was extremely disappointed with the quality not only were they filed poorly (uneven on my left and right hand and not shaped very well) but they didn’t even push my cuticles back before slapping the nail on top. I’ve had them for not even a week and it looks like I need a fill in. Some of nails are really cute and then others are chunky and weird looking. Just poor. Craftsmanship in general. People seemed much more attentive to another customer that was the daughter of a regular. From reading the other reviews it seems only regulars get actual service here. Practically wasted 45 dollars and honestly wish I hadn’t tipped twenty percent even if it is polite.

If I could rate less than 1 I would. The service is terrible. I went in at 7:30 pm to get 1 nail repaired and the guy at the counter asked me first what color, I showed him the color, then he said he didnt have time to fix 1 nail. I asked him what is it? You cant fix it or you dont have the time with no one waiting? He just said he wont fix it. Just say I will never return or refer anyone to this location.

I wish I could give this place 0 stars. I also wish I could attached a photo of my wrecked nails. I had a tip dip and they look like a kindergartener did them. There is still significant pigment around my nails on my fingers, the dip is uneven and the color is blotchy. On top of this, the final coat is goopy and uneven! I sat in shocked as the nail technician told me to meet at the register because I didn’t realize she was finished! She was rude and dismissive the entire time. Do not get your nails done here.

Just left getting my nails done with my mom. We were not pleased. First of all, my nail tech repeatedly kept cutting into my skin. Im not sure what tool it is that she used but Im still bleeding around my nails. Of course I let her know that it hurt but Ive never had to tell a nail tech that before. Also, this was my first experience where a nail tech criticized my choice of color. I asked her if she had any suggestions and she said no but then decided to criticize what I chose. Also, my mother hasnt gotten her nails done in over a decade. She was indecisive about what exactly she wanted and her nail tech told her to hurry up and make up her mind 🤦🏾‍♀️ Worst nail salon experience ever...

I will never go back to this place again. They are racist. Today I was offended when they refused a black womans 100 dollar bill. Then the nail tech told the black woman to go back to her hood. The women ended up getting change from a white customer to pay for her services. The white woman then turned around and a 100 dollar bill to pay for her services and they accepted it. Im not sure if it was the same or not. When I spoke up to the management expressing that I was offended, it seemed like nothing was done to reprimand the employee. on top of this, my nails were not done correctly. They are horrible. The cut is uneven and I have globs of acrylic under my nails. They refused to fix them until tomorrow and they were still servicing a customer.The next day when I returned the manager explained to me that they had been receiving counterfeit bills and they were having a bad day. I understand the caution taken but I do not excuse the employee racially profiling the customer. Professionalism must be upheld at all times no matter the type of day an individual is having. In the end, my nails were fixed to my liking and the manager was extremely nice to me. I still will not be returning to this establishment although I appreciate the manager being nice to me today and explaining the situation.

I thought I would give this place a try so I called and asked if they could do designs... their response was yes. I paid $48 for service + $5 tip only because they make you pay before your nails are complete. My nails look like crap! Before she began I told her I wanted my nails done exactly like what I had when I walked in (a style I had done by a nail tech in ATL) ...I just needed a refill. When she was finished I was left with globs of glue on my fingers, lumps of glue/ top coat on my nails and rhinestones glued to my skin! When I asked her to please fix my nails she had an attitude and began to tell her teenage daughter to talk to me. Instead of trying to rectify the situation she just kept saying No! Nothing I can do. Very rude and unprofessional.This nail shop does NOT care about customer service at all.

Worst nail salon experience and I didnt even get to get my nails done! The only lady doing manicures told me that the wait was 40 minutes, so we told them we will go look around the mall that the nail salon was in. We asked them to call us when they are available. 40+ minutes later they did not call us. My family and I went back to check if anyone was available and they forgot about us. They told us to wait a little more so we sat down and I chose my color. They I went on google and searched up this nail salon. Wow the reviews were horrible. I personally was getting a fill in for my tip set, and I read a review that there nails fell off so easily. So I told my family we should leave, and we did, and Im glad I did not get my nails done there.

Just paid $40 for a full set sns on Friday and now it is Tuesday and five of my nails have already either chipped or broken. The staff was very friendly, but its disappointing to pay so much for a service and not have them last long.

The customer service was excellent, and they dont make you feel uncomfortable. The nails were Gorgeous and make sure to ask for Lynn ❤️

Always good work and nice service. Whenever I visit Louisville this is one of my first stops for nail service.

HORRIBLE EXPERIENCE! First time I went i really disliked the employees. 2nd time, got my nails done, got all the way home to have one fall off while I was in bed. I go back the next day to have them fix it since it was their fault, now of course I want them to fix it for free but a lady tells me I have to pay for it! Mind you I have a credit card, a fix is $3 so the lady says anything less than $5 has to be in cash, so tip? NO, YOU WILL NOT GET A TIP! 3rd time I went, I was already upset with the employees and the way my nails looked. 6 days later, 2 nails broke! 1st nail: I was scrubbing in the shower and it just popped off, your nails should never just pop off like that ! 2nd nail: I was throwing clothes into my dryer and my nail hit the dryer and the nail popped off like it was nothing. Trust me, NEVER go to this place. Save your money and time!

. The employees gave horrible customer service. I asked for a specific nail shape and length and the lady refused to do what i wanted. she said her way would be prettier. they charged me more than what their services said adding the tip. i will never go back.

Awesome nail shop many many complaints on my nails

Nails poorly done. Broke in 3days

Worst place I have ever been to! Me and my sister went to get manicures and they were so rough and cut us. They also argued so much about what we wanted and were extremely rude to us! I will never be going to this place again. A friend of ours also got cut while getting her nails there too and they still made her pay! Worst place ever!

Not professional or courteous. No one says hello when you walk in...and they said the hot water heater had gone out. How do you do a pedi with no warm water? I walked out. Glad I read the reviews before entrusting my feet to them. 😣. Ohh, and the review with the picture of the nails, def from Instagram.

This place is really bad!!!!! I went to get a dip right,well first off the customer service is really bad. And they cut my cuticle,TWICE!! After I got my nails done I got home and one of them fell off!!!!!! Worst experience ever I am never going back.

We were treated like Queens. They work very with adults with disabilities!

I had to put a star to leave a review, but even 1 star is good compared to my experience at this establishment!! The customer service is some of the worst i have ever encountered..I live in illinois and love to travel, I have visited more nail shops than one can imagine, this being the worst one yet..I came into town with my mom for her 50th bday to visit my sister who took us here and even she said she will not return, as well as a few other locals that were getting serviced as well. The nail tech was rude, she told everybody that came in that the wait was 20 minutes and she basically refused to do what i asked for resulting, in me paying for a full-set with clear polish. I just wanted the basic polish and typical designs! she didnt know what i was talking about had me look online to show her and when i found a picture she still was confused..and told me i must be use to cheap nails..its best for me to wait until i get home so i can get my nails painted how i want..My blood was boiling! I had had it! But in the meantime my mom was still waitng on a pedi, which she said nevermind to because by the time we would be done she would just be getting in the water..the nail tech asked her u mad instead of trying to find out why services were rejected. Both me and my mom spoke up and no empathy was displayed..my sister who only had acrylic put over her real nail decided against polish and we couldnt get out of there fast enough..$28 for a full set, $27 for a overlay..money and time wasted! I wonder how long shes been doing nails? Where did her certifications come from? I wasnt asking for a masterpiece just simple things every nail tech should know how to do

Customer services was HORRRIBBBLE!!!!!!! First time going there very pretty inside thats about it. 3 nails have cracked in the matter of 3 days!!!! High priced for the scenery inside!!! Very rude workers with horrible attitudes!!!!! I really want my money back but I am not even going to even ask!

Im really angry that I got a gel polish manicure on Wednesday and half of my right index finger chipped on Sunday. Definitely not worth $33

Got lovely acrylic nails they look like Nails from Instagram they are flawless

Joseph was my manicurist, what a lovely set of acrylics :-) nice atmosphere too!!

NEVER going back to this place. I felt rushed the entire time that I was there. My nails were bad quality and so was the polish. I tried removing the nails after a couple of days but it was EXTREMELY painful because the nail tech glued the acrylic to my cuticle. Wouldnt recommend this place to anyone.

This place ruined my nails. I paid $45 just for a dip polish change over my real nails and they started chipping and breaking the next day. On top of that, the staff was rude. I will never waste my money here again.

Typical nail shop with a in and out process. The top coat was thick and my nails had the appearance of smudges but I was in a hurry so I had to leave.

They close at 8pm although 9pm is posted!

Told them 3 times what i wanted, messed up every time with something i didnt ask for.

Horrible job, place is filthy and he had attitude and obviously did not want to do my nails. Wil never be back

It was horrible to be honest, this girl messed up my eye brows and they look horrible. Wont be coming here again thats for sure

Never going back. Had a fill in and gel coat, next day two nails break after I told the lady they looked too thin. Then had to pay 5$ for them to fix them. Day after one of the nails breaks again. I will NEVER return to Red Nails or their sister company Mimis.

Had great service there from the owner!

Customer service could use some work..

First time going here and they did a terrible job on my nails, I found a hair in one (disgusting.) and they didnt do anything to my cuticles to fix them up either. I asked him to re-paint the hairy nail and instead of him re-painting it he painted over the hair (even more disgusting.) Willnot be coming back here ever again...

Got here @825 to get my nails done and they said they dont take new customers after 8pm... but they say they are open til 9?

Sent my daughter to get nails done polish looked like a toddler did it no oil on cuticles told guy and he was indifferent Terrible set of nails daughter had to come home and repaint nails and day 4 was wanting to soak set off I have to take her to another salon to repair their work so Im disputing charge bet that will get someones attention

Bad customer service.

Overpriced, staff not so friendly

Got my nails done on a Thursday but Sunday one had already broke. Went to get it replaced was told to come back so that the lady that did them could fix it. Wasted trip, wasted gas I will never go back again! Terrible customer service!

Horrible service prices too high for the horrible quality of the service and nails were done all wrong

Really nice staff if youd get to know them, but really unpleasant atmosphere with the customers, it gets busy and sometimes really hard to enjoy yourself and not to mentions rude customers who act like they havent had their nails done before to ruin my only day offs

Great

So rude....