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Royal Nails & Spa
5626 Bardstown Rd, Louisville, KY 40291, United States
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Royal Nails & Spa

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Ma
Review №1

I paid $105 for my nails & feet. First off, my toes are cut up.. and my nails are very sloppily done. I went to get my nails fixed & they still look terrible. 3 of them have air bubbles and are about to fall off. I was recommended to go to this place, i will NEVER come back.

Ti
Review №2

Look at their version of ombre dip. I will NEVER walk back in the doors of this place. This really is a zero star review.

Sh
Review №3

Dont waste your time! I sat in the pedicure chair for 30 min and was never seen. One lady came by and asked me what I wanted. When I told her regular she keeps it moving and I was never seen. This wad very unprofessional to make someone wait 30 minutes. My feet were like raisins when I left. I will never go back!!!!!

Am
Review №4

Cindy did an amazing job. Absolutely love their service and the rates are way cheaper. 30 for a fill in with gel polish. I will be using this place for a permanent service now.

Ka
Review №5

I didn’t expect to wait on them to take care of everyone else while I waited over and hour with an unfinished set of nails. It’s over an hour now and I’m still waiting. I’ll never come back.

La
Review №6

I love my nail shop they take care of there customer to the fullest.

Ra
Review №7

I have been here a couple times me and my daughters lee was nice but the head lady rude my daughter showed her a picture of how she wanted her nails it did not look like the picture at all. She gave me a 5 dollars off coupon because we waited so long i tried to use it on my next visit and she act like she had amnesia horrible customer service will not go back

Da
Review №8

Quality work, nice service

Do
Review №9

Best Nail and Spa in FerncreekHands down!!Wonderful attention to detail!!

Sh
Review №10

Very clean salon! They put plastic covers over their pedicure bowls and remove after each client. Also, the tools they use on you are in a sterile pack which I like! They did a very good job!

Ch
Review №11

Quick service and they looked great

Ch
Review №12

I had a very bad experience. My daughter and I came in for a pedicure. My water was freezing cold, 2 of the workers kept telling me that it was maximum heat (making me think I was crazy) when all reality they didn’t have any hot water. I didn’t get a pedicure, I asked for a polish change instead. The lady was very rude. She didn’t polish my whole toenail, my daughter got her toes painted and 2 other people were serviced before she got her nails painted. I had excess polish left on my skin.. I asked her to remove it she stared me in my eyes for about a minute as if she was trying to intimidate me. She snatched my credit card from me, after I paid in full I was walking out and she asked me to sign and leave a tip. I refused to sign and leave a tip, she pulled my 4 year old back in the salon trying to keep her in because I wouldn’t sign the receipt. I then grabbed my child and left.

Ti
Review №13

Cindy always does a fabulous job for me! One time another guy polished my acrylics and they were terrible but Cindy knew I didn’t love them so she redid them and they were beautiful! Love her work!!! Wish they weren’t so damn high though $$

Me
Review №14

I attempted a walk in today. They didn’t seem that busy. I was the only one waiting. I waited for thirty minutes for a nail tech to finish up on another person. A woman and her daughter came in for a walk in appointment after me; they waited maybe 5 minutes and the next available nail tech took them back before I was seen. I left. Thought I’d give this place a shot because they have decent reviews. Guess I’ll try Walmart 🤷🏻‍♀️

Ce
Review №15

Great service and prices!

Sh
Review №16

Wanted to come since I found them on FB.. wanted to give them a try from another good nail salon.. both my pedicure & dip nail set looked AMAZING! Great staff & the price isnt too bad either.. one of the ladies told me they do facial waxing, too.. I guess its safe to say that Ive found my new spot for nails & waxing! Will DEFINITELY be back & tell my peeps about them, too! 😍💅🏾👏🏾👣💞

Te
Review №17

Theyre good, but often you may have to wait a while for service. They usually only have 2 or 3 techs working they need more techs!!! But they most often do a good job! Lee is hilarious!

It
Review №18

I had Lee and he did an amazing job with my fill in and re shaping! Def recommend

Tu
Review №19

I was very nervous and tried this place on a whim due to the good reviews. The man that helped me was very nice and took the time to explain to me how to get a good look out of my nails. I enjoyed them very much.

Sh
Review №20

I recently moved to area and was looking for a new nail shop. I had been with my previous nail guy for over 7 yrs. Mr Lee listened to what I wanted & did EXACTLY that. He took his time with me and it was much appreciated.The prices are right in line with what I had been paying( even a little cheaper), not to mention the shop was very clean & neat. Before I left my 1st appt I had already set up my next one. I would definitely recommend.

mi
Review №21

I had a nice gel pedi today with Lee. Beautiful job and very relaxing.

Ja
Review №22

Jennifer Hall, Id have to totally agree with you. I had my nails done for the very first time at Royal Nails and I will not be back. I believe Leah may have been my nail tech, I did not get her name. The nail tech I had didnt have very good customer service. She seemed to be more concerned with her phone. Throughout getting my nails done she stopped to answer various calls and texts. This would have not been so bad if I thought she did a good job on my nails. However, I was very disappointed. There was a nice nail tech there that greeted me and was polite. Im sure he would have done a good job.

No
Review №23

This is the trashy looking place with the messed up sign

mi
Review №24

My husband and I went to get pedicures and the woman that run the salon has HORRIBLE customer service skills and on top of that she put some kind of creme on his feet that caused him severe burns on his feet. We ended up going to the ER He had 1st degree burns on his toes. I REFERRED A LOT OF PEOPLE HERE AND IM SORRY FOR THAT BECAUSE I WILL NEVER GO TO ROYAL NAIL SHOP AGAIN! Leah needs to go back to cosmetology school and learn ethics all over again she failed that part of the class. She acts like she just lost her best friend by the way she treats her customers. My hubby is doing better but now we have to see a foot specialist for the burns.

Ka
Review №25

Lee was great, he gave me a manicure shellac, and the other gentleman gave me an awesome pedicure. See youll soon.

Ar
Review №26

I love this place... It makes me and my son feel like home! Hey Leah!

Jo
Review №27

Very nice salon. Excellent nail technicians. Brand new everything.

Wh
Review №28

I took my daughters with me to get their nails done.. Leah did an Ok job on their nails I had to tell her to fix some things on one of my daughters nails that she should have known needed to be fixed..She sucks!! I will never go back

Tr
Review №29

Beautiful work. They listened

Al
Review №30

I got my nails done today and love it. Thank you Leah

Ke
Review №31

Very friendly staff and they did a great job on my pedicure..very clean too.

Je
Review №32

This was my third visit to Royal Nails. My first visit was ok. I could tell the nail tech was a little irritated because I was being too picky. The 2nd time I went the gentleman did my nails and a pedicure. He was incredible. So very nice and the work was excellent!!! I went back today to get a fill in. Keanu started my nails and things were going good. Then Leah finished them and I was not 100% happy. She told me that I was so picky that she should charge me more. I left in tears.

Ka
Review №33

I had a great experience! Very quality work and friendly Staff!

Ke
Review №34

Best nail place i really love lee

Ch
Review №35

Best nail salon in town!!

Ma
Review №36

I was going to come get my nails done but seeing the reviews about this leah chick and knowing she still there, Ill just spend my money else where.

Sa
Review №37

Professional prompt friendly. Nails look great.

Li
Review №38

Got my pedicure today with Hanna, very professional, relax, and clean. will be back

Be
Review №39

Great service, very professional

D
Review №40

HORRIBLE!!!!!

Information
86 Photos
40 Comments
3.9 Rating
  • Address:5626 Bardstown Rd, Louisville, KY 40291, United States
  • Phone:+1 502-890-4232
Categories
  • Nail salon
Working hours
  • Monday:12–5pm
  • Tuesday:10am–7pm
  • Wednesday:10am–7pm
  • Thursday:10am–7pm
  • Friday:10am–7pm
  • Saturday:10am–7pm
  • Sunday:10am–7pm
Accessibility
  • Wheelchair-accessible entrance:Yes
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