I like living here, quiet for the most part, 1 walk-in closet, and one standard closet both in bedroom, built in shelves in living room, large sliding door which allows wonderful natural light in. Large egg shaped tub/shower combo. Fitness center, computer center, pool tables, and office allows you to bring in your dogs for treat water or cool down while on walk. Halloween decoration competition last year and other fun stuff.

Special appreciation to Maintenance Technician Monday, he has supplied outstanding service. I Ive been trying to Contact The management team to thank them verbally and havent received any supporting surveys...I have listed a few below Please forward to the appropriate team lead...Work Orders Completed# 5583985#5583980#5587821

I’ve lived here for over a year now, and I’m very pleased with the direction the maintenance is going when dealing with work orders. Mimi came by today and had no issue with putting in a light fixture above my dining table. No complaints and no issues. I can say I love it here.

Monae, is a great assistance manager. Answers and give updates on all property matters, very friendly and always available when needed. Viridian is a good community to live in. Good location for people that dont have transportation..

I had issues with my Air and and Drain . Every time I called the maintenance man Darius always come within a timely manner and fixed everything . He even went above and beyond to make sure i got a brand new AC installed and a new drain . Thank you so much Darius .

Just moved in and Really Love my apartment. The girls in the office MonetRebecca and claudia were very nice and helped me with my move in. Had a few problems but they fixed them fast. Like that we have the gym.

I am very satisfied with the maintenance here I rarely get anyone but Monday and he is always on top of his job he makes sure it’s done correctly never disappoints me, MeMe is also an good worker

Place always helps ASAP when you call. Mimi and the rest of the crew are top notch

I moved in a few months ago & I couldnt thank Monae and Rebecca enough for getting me into my new home. Its been great so far and the maintenance guys are all so awesome.

Bad matnence was bad maneger at was bad treble service no one ever picked up the phone and nothing was resolved while I lived there

I have family and friends that live here what a wonderful place very spacious and big

Inspite of recent issues in the apartment, Im still delighted with my cozy and quaint little place, so much so I genuinely miss my spot whenever I spend a night away from 🏡!

Renter beware. Ending our lease 3 months early due to rats crawling in the ceiling and excessive roaches. Our AC broke this summer and it wasn’t until it was over 90 degrees upstairs and over six maintenance visits that they approved a fix. Dangerous activities all throughout the night here, my first two days moving in I had random men knocking on my doors during the day cracked out on drugs, then again two weeks later someone tried to break in while we were home. There was over 100 live roaches in my kitchen, never had someone come to spray despite multiple complaints. The woman who assigned us our apartment was fired for trying to break laws. She sold us an apartment that wasn’t ready after taking our deposit they changed our unit number 3 times trying to save themselves from a lawsuit. They try charging you for their own version of renters insurance even though you may provide proof of your own claims. The biggest issue for my partner and I was the constant scratching of rats in the walls and ceilings at night, building number #1 is completely infested. If you are unlucky like we are you also get shoved up front by the road and it’s 24/7 ambulances and car noise, I haven’t slept well in almost a year. The price may be intimidating to move in but please save yourself the time and health issues from living with rats and roaches, on top of all the spiders all over the front doors. The front staff is rude and ignore phone calls and will never return a phone call when promised, sad you have to be rude back to them to have anything be resolved. - 5 stars

Staff is very nice and helpful. They respond to tenant emergency issues in a reasonable time. And have worked with their tenants during this pandemic.

I’m highly satisfy with the maintenance department and their staff. Excellent communicating with their tenants. I love the rapid response to my maintenance repairs. Especially Dennis, very profesional and charismatic.

Got zero notification about it nearing my 60 day notice for leaving this place. Was told “I’ve been too busy” to send a notification. Since living here my vehicle has been broken into and had to be scrapped because of it and I’ve had multiple people slamming on my door and screaming in the middle of the night. They gave us codes for the gates months ago but still keep them open. Terrible experience.

EDITING to add: The maintenance crew has been awesome! The refrigerator, toliet and dryer are all working perfectly. The Pest Control guy came through and sprayed down for me. Ive still only seen that one live roach the first day, but I feel better knowing theres someone who can spray when/if needed! Thanks!So, its been nice. There are a few things that Im not happy with. My refrigerator isnt cold enough. The inside temperature is too warm for safe food storage and my freezer isnt freezing. I found two roaches, one dead and one alive. Ive looked all-over and havent found any more nor where they might have came from. Over all, Im happy with the apartment and Im confident the few issues will be resolved quickly.

You would think if they decided to raise rent after a huge pandemic that it would be more efficient, safe(gate doesn’t work btw), and “green” (cluttered trash everywhere) over here. Highly mistaken.

ANTS AND ROACHES EVERYWHERE!!! And dont think about getting your money back when they wont leave

I applied at this apartment was told that I needed to make 2.7 times the rent and I make more than that. However, I get a call from a leasing agent who told me I don’t make enough money and I will either need more income or a co signer. The co signer has to make 4x the rent which is $3500. Was told if I can show deposits into my bank account of $3k or maybe I’ll get approved. All this sounds like a load of bull to me I wouldn’t trust them at all. The other leasing agent seemed like she wanted to help she was going to allow me to submit paystubs for another job but before I could do so my application was denied

I had lived at Viridian Palms Apartments for 6 years. Although every experience was not always great I am grateful.

I dont care for this place. Roaches everywhere and spider webs from the stairs to your front door and patio. Dont touch the rails, they live there too. It took a couple months for them to even fix my stove and oven. They want you to make 2.75 over rent. This place is definitely not worth it.

I like it here been here 5 months. Not exactly 5 stars but my unit is in a good area next to dog park. And I have yet to find a bug. The clean up is lacking. Dog poop everywhere and if you pick up there are NO trasn cans. Water clogged up sometimes but for me and my dog its home.

I just moved in but from what I’ve seen, it’s very well kept, clean, and quiet. The staff seems to be very well like and probably for a reason. I’m very glad to have chosen this complex out of all the others (:

Do not move here the price of rent is attractive but this place is a headache. The office staff is always very nice but that is about all the property has going for it. The front gates are apparently just for looks the exit gate closes but the entrance has never worked. There are roaches!! when we moved in our fridge, washer, dryer, and AC/Heat either did not work or needed to be replaced. The fridge gets cold now but freezes everything, The washer is still broken make real lovely noises while running, thankfully we got a newer dryer after liker idk 10 fixes the AC was finally fixed by professionals after being here 6 and a half months with the AC or heat being fixed and side note the air vents in my childrens room never worked! still dont the response from maintenance is that its forced air so, its you know not going be strong in all the rooms we prove to them that Air just does not come out of the vents in that room even with all other vents closed, well that forced air and apartment living Ive lived in other home with force air, that is not how it is. The washer, and sinks, dishwasher all have a lovely rancid sewer smell that comes up and there is nothing that they can do, so if you dont mind living random nasty rancid sewer smells, roaches, and everything else here then you will be fine.

I can say that today I can make a comparison about what is happening in this place until today. I have been living in this apartment complex for more than a year and I must say that I really see a positive change of the old administration with the new one that is just beginning. With Pinnacle everything was a disaster, but this new company is giving 100% to make this place pleasant. The office staff is very friendly and always willing to help with any problems you may have. I see a nice change in the landscape of the property looks cleaner. The new maintenance team sees that they work hard and very professional, they not only arrive and do their job in fixing things, but also instruct you on the subject to help you really understand what is happening and make it a pleasant service, always willing to help you. I hope they keep up the good work this new administration.

Staff is friendly and approachable. I appreciate the time they take to customer service and the speedy response to maintenance request. They even have an app where they update you on things going on with the complex and where you can place your request. The apartments are spacious with great air conditioning. All in all, This is a great place to call home.

Do not move here! They over charge you as if what is written on the lease means absolutely nothing to them! The supervisor in the leasing office, Rebecca, is just rude and unprofessional even when she overcharges you! She allows her staff to move you into units that are far from ready. I’ve been here a month and have not been able to use the dryer in my unit because it is broken! I am still waiting on them to fix that. When you don’t reach out to the company that owns the property you will not here back from them at all. Again, I would not advice anyone to move into this complex!

DO NOT MOVE HERE THESE APARTMENTS NEED TO BE SHUT DOWN BY THE HEALTH DEPARTMENT THEYARE THE WORST ... IF YOU LIVE HERE YOUR GOING TO PAY RENT FOR ROACHES THAT ALREADY LIVE THERE ... THE MANAGEMENT IS TERRIBLE ABOUT THE SITUATION THEY CARE NONE AT ALL.. worst place ever... They have pest control included with the rentBUT WHEN IT COMES TO ASKING PROPERTY MANGERS TO SET YOU UP FOR A FOLLOW UP APPOINTMENT WITH PEST CONTROL THE PROPERTY MANAGER IGNORES THE REQUEST ... it’s not right.. that is not how you treat your residence

What a great group of office people! So caring and you can tell they love where they work. The place is really well kept and they unit was totally redone, new paint, clean, and I love the location. They also have some great ways to move in for less money!

Would like to personally thank Mr. Jessie, Mr. Gustavo and Mr. Lupe for the outstanding work done on my AC!! Thanks for all your Compassion!! Thank you for the late hours!! You all are Team Members!! Much Appreciated: Dorothy Williams #2161

Best clubhouse and gym in town. I have lived her for about 18 months and for my 2 bedroom unit I pay about 830. Other side of town would cost me over 1200. My unit has a great floor plan and I have had good experiences with manager and maintenance. A lot of improvements have occurred and now they are installing a gate. I do think it’s a great value for the money and I have experienced zero problems here.

We moved here from California and knew nothing about Vegas and fell in love with this apartment complex. They have many amenities that makes living in our unit very comfortable and homely. Unlike what others have said we had no issues with rats or roaches. You just have to keep your unit clean. The staff is amazing. Kassandra and Alisa made our move-in great and easy. They even directed us to a place that does free money orders.

Nice size apartments. Well maintained landscaping. Quiet when i was there. Friendly agents.

Its been up and down with the apartment all together but once they get here it works wonders.I am again reviewing this place and saying the same things. If I have problem with the unit it might take time but it get fixed.

To be completely honest my apartment is a blessing.. My management and maintenance guys are awesome... I just signed my lease and now going on my third year... My apartment is beautiful I feel safe and about all the pest everyone seems to be complaining about... I dont see anything but a few crickets here and there when its hot.. But Im a clean freak keep my apartment spotless so Im sure that helps... Of course theres been some where and tear... But the maintenance guys are all on top of it!!! I love it here... My only complaint is my apartment was not ready when I moved in.. But here I am over 2 years later and Im pleased...

The staff in this complex are SUPER nice and all very welcoming. I have been living here for almost 2 years and Ive never had a real issue with nothing. Yes, the A/C and washer/dryer go out every now and then, but everything else is awesome. They have worked with me one way or another. They are really nice and understanding. Never been broke into and I actually have enjoyed my stay there. Rent is a little high for a single 1 bedroom but its all good.

My air has not work properly since I moved in I keep hearing the same thing that there’s nothing they can do because the way the ac unit was position in the building but the office says that there’s nothing wrong I’m very very disappointed and I will not be renewing my lease

The maintenance staff is very helpful, and my request was resolved very quickly.

The office staff at this community is so awesome I love how friendly and professional they are. Also in the office is the best they are all great women with great attitudes my kids and I love our apartment and the pool is always clean & the outside I’m very comfortable & satisfied thankyou for having us. We really appreciate this wonderful living.

The experience that we had here was horrible. Even with the new property management. I can say that the new manager is a nice person. But for a month or so no one knew anything. Then they lie about everything. MY roof in my apartment fell in and they were supposed to transfer me, that didnt happen. Instead all I got was I dont know, but cone back Monday.I think thats their favorite thing to say. They will do what they need to do to make their money though. I have been getting the run around about everything. The maintenance had yet to come and fix any issues and the weekend staff is just horrible. Not to mention the rats and roaches that they have.

Sorry this place sucks

Don’t move here, they like to raise the prices of rent and now they are charging $69 extra for water are you kidding me??? Who uses $69 worth of water, even if I was to shower 10 times a day you still wouldn’t use that much, they are out of there mind. So when all is said and done paying over $900 a month for this area and old complex building I can move into a nicer area and bigger place for what they are charging They really don’t know what there doing and make up prices as they go to pocket money for themselves, scamming property. Look somewhere else to live, they don’t care about there tenants only about raising prices and adding fees that is most likely illegal what they are doing. This place needs to be investigated and shut down!!!

After multiple property management companies, the new owner seems to be ready to invest some time in the apartments. The repair requests I have made with the new management have been taken care of, and the grounds are being spruced up. Newly remodeled units have wood flooring (may have to consider swapping units). Im excited to see how the complex does.

I agree with Marios review 100000%.I mean, its great that new management wants to make everything look some what decent by painting and renovating their leasing office. But its really ridiculous that you guys have made that your top priority or what it seems like. Its impressive that you guys are almost done with your office within 2 seconds. But yet it takes 5 million years for you to get something done for US residents who actually live here. I understand you guys are busy fixing up the place or maybe you guys are short of staff, who knows.I usually dont write reviews or the one to complain, yet here I am.8/7/2017. Theres an A/C problem in my apartment. First time I didnt report it because it somehow fixed itself when I was about to report it. Second time it happened, came home from work around 8pm and its blazing hot. Then I go into my bedroom and the vent is leaking out of two places.8/8/2017 (#1 of letting them know)Decided to go to the office in the morning in person to let someone know. Told the woman my problem about the air not getting cold and leaking. She told me the leaking is from the condensation, okay understandable no big deal. She told me she couldnt call maintenance because their phone lines werent connected or whatever, since theyre moving back into their offices. So she told me whenever she sees them shell tell them to go over and check it out. She got my apartment number and asked if they have permission to enter my apartment if I wasnt home, I said yes.Went out for a few hours, came back home and of course still blazing hot but leaking stopped on its own.Decided to call and leave a voicemail since they were closed already just to make sure they know the next day. (#2 of letting them know)8/9/2017 TODAY(#3 of letting them know)This morning decided to go down in person again to let them know about the situation. She said shell send them as soon as theyre done doing whatever. Now its the waiting game. Its been a few hours..Oh and I also submitted 2 maintenance request as well today, just in case. So thats 5 times + this review = 6.I honestly just want to know whats up with the A/C and when you guys will actually get to it because I dont like bugging people constantly. I HATE bugging people constantly. Communication or something would be great so you wouldnt have to hear from me 6 million times lol.Ive been trying to be patient and understanding but its 100+ degrees outside and you can imagine how it feels inside my apartment.

My daughter and I have lived at Viridian Palms for a little over 2 months. DISGUSTING does not even come close. We pay over $900 for an apartment with obvious water damage, uneven floors, cabinets and drawers that do not close, and one of the most sloppy, unprofessional paint jobs Ive ever seen. The grounds are filthy, with trash everywhere including on top of the covered parking areas. There are homeless people rummaging through the dumpsters on a regular basis. Oh, and lets talk about the tenants. For some reason most of them believe that the entire complex enjoys listening to their car stereos at full blast all hours of the day and night. Not to mention that most of the tenants with smaller dogs dont bother to take them to the designated dog park to do their business, but rather just turn them loose to defecate and urinate wherever they please. And no, the owners do NOT pick it up afterward. This is an extremely low-class complex, stay clear if you have any standards whatsoever.Management leaves quite a bit to be desired. They are unable to communicate on an actual person-to-person level, rather spew what is undoubtedly rehearsed responses to most inquiries/complaints. Just awful.But I do give 5 stars to the maintenance personnel who do their best given that there only TWO of them for a complex of what has to be well over 100 units.

Dont do maintenance requests.Rough neighborhood they had a gun battle at front entrance on Saturday.Roaches and unit wasnt cleaned or ready for move in when arrived.

This is the worst place to leave in, specially with new management by Pinnacle. I ask the property manager if she can open my door for my son who is 14 and have asthma, she said send her email regarding request after i did, she haven’t called or nothing. I called my son and he said nobody was there to open, he had to walk down with his asthma because they said they don’t have man power to go open door..

Living here since 2003, we have seen all kinds of things with the different management companies that owned the property. Things are improving the staff and maintenance team are doing a great job.

DO NOT MOVE HERE!!!! I CANT SAY THIS ENOUGH. ABSOLUTELY WORST PLACE!!!! ROACHES EVERYWHERE BATHROOM, RUGS, ROOM, KITCHEN, WASHER & DRYER, SHOWER EVERYWHERE!!!! PEST CONTROL INCLUDE IN RENT I CALL ALMOST EVERYDAY TO SEND THEM OUT THEY NEVER COME. YOUR LUCKY IF MAINTENANCE COME TO FIX ANYTHING SICK, DISH WASHER, SHOWER HEAD. MY APARTMENT HAD A SMELL FOR A WEEK CUZ WASHER WAS LEAKING. EVERYTIME I CALL TO SPEAK TO SOMEONE. IM EITHER RUNNING AROUND FOR DAY IN CIRCLES. PLUS THERE RUDE MANGER NEVER THERE THEY SAID. JUST A NIGHTMARE.

Nothing ever stays fixed our ac and heater has gone out like 15 time and still has not been fixed dryer lik 10 times before they replaced it washer never work keep telling them and they just now replaced it and I given up on our oven ever being level

I usually dont have a problem with the complex. Im even on a first name basis with the office staff. However, I have no clue what the heck is going on but I cant get them to come out to fix my heat for anything. One day last week they sent the same maintenance guy over twice in one day who asked is there something wrong with your kitchen sink? How do they mix up heat and sink on an electronic work order? I called today and they act as if Im bothering them. BECAUSE MY HEAT ISNT WORKING!! I work from home so Im here 24/7. I NEED HEAT TODAY, PERIOD!

Do not move here! Pit Bulls walk the property regularly when it clearly states on the lease that they are not allowed.Furniture has been allowed to sit in front of abandoned apartments for weeks at a time. Abandoned vehicles are also allowed to sit on the property. As we speak there is a truck that has not moved in over 40 days. It is clearly abandoned because the windows have been rolled down since day one. Pest and rodent issues have surfaced and management has not properly handled the situation. Just recently they accepted a package from the Post Office on my behalf. When notified by the slip in my mailbox, I went to the leasing office to retrieve the package and they could not find it. Even though a slip from the postman was left in my mailbox, the leasing agent claims the mailman took it back to the office (something the post office denies). Renters beware!Update: Broke the lease due to an infestation of mice and roaches. This place is a joke.

Two stars because maintenance is slowful nd i think they forget to come back when they say they are going to come back.. also because the maintenance nd landscaping of the complex is horrible trash cans are too far so ppl leave trash anywhere i dont believe there is a landscaping company assigned to the complex just by the look of things! The buildings nd units are decent i like my place i wish they would fix the gate nd get renotes for everyone bums wonder thru whenever they want.. there definitely needs to be some improvements around here thats for sure

Management misplaces your rent checks often SAVE EVERY receipt that they give you. My apartment never got broken into and i had great neighbors. I really liked the bark park. The quality of the apartment was really poor. but you get what you pay for i suppose. The day i was scheduled to move, the apartments wasnt ready yet. The carpet looked like it needed to be replaced. burns, permanent stains, i told management about it and they never replaced it.

Horrible! They say its a private gated community, but that is a lie. They have gates that are not functioning just like the staff. Dont let them fool you. Maintenance is not concerned about any issues you have in the units. When you place a work order in, they will sound nice and pleasant on the phone but wont get the job done. My A/C bill is $300.00, because they do not fix my a/c accordingly. It takes them months for things to get done. These apartments are always getting broken into. Half of the appliances work. There are other apartments better than these.

They do not honor their word. I was to be moved in an upstairs unit once one became available, that never happened and was told id have to reapply just to get it. Been here a year and still have no screens on my windows. It takes 10 years for anyone from maintenance to come and fix issues until you mention the health dept, just ridiculous.

The only reason we moved here was because of the price for our temporary financial situation, but now that we have better income, we will be looking for a better place to live. Any maintenance request takes weeks to fulfill.The apartments are not energy efficient and any sunscreens or measures we take to reduce sun and heat exposure in the summer are not allowed by contract, according to management which is a lie. The windows are drafty and not energy efficient. So we get to foot the high energy bill for cheap windows and we are not allowed to keep sunlight and heat from coming in during 110+ degree weather.Community rules are not enforced. Smoking inside the apartments is against contract but that is never enforced. Our constant complaints of our rooms smelling like smoke have seen no enforcement or penalty to the perpetrators, which endangers our 2 year old daughter and 4 month old son.

Wow thank you for all the reviews I wont be looking into this place. It looked nice in the pics but we all no pics are deceiving. Thanks again

Toilet was over flowing Was fits quickly

Hands down some of the worst customer service in the real estate market happens within the Viridian Palms apartments. I have made several work orders regarding my apartment and have yet to be assisted with any of my concerns. One might say well put in your own work orders... I have and the office/maintenance team closes them or marks them as completed and yet this issues have not been fixed. If I could leave 0 stars I would. I have an upgraded unit but it seems to have been an issue with the term ”UPGRADE”. The apartments are trash and so is the work they do in units. When I moved in I did not have doors, an oven, my microwave was in a box in my living room, the unit was filthy and the office asked me to move in early! I have been without help since Ive moved into these apartments. I made a very detailed note on my inventory conditions form just for the office to say ”we have lost your form”. I have documented the issue with the loss of the form and will call a lawyer of charged for any of the damages that were and have been present since Ive moved in. The list of concerns is unbelievable. I even did a walkthrough with the newest member of the office team (Don) for my renewal and NOT ONE OF THE ISSUES HAS BEEN TAKEN CARE OF!!!! He seemed to be helpful at the time, but that was due to him asking for help within the office. I renewed my lease to be able to save and this is bull!! You all need to find the time to to come to my unit and fix everything!!! Im also calling the housing authority on you all because this is the 7th or 8th time my ac has leaked and has flooded my unit. I have asked several times for you all to check the unit and clean the vent and at this point I dont think you all care enough to do the job properly. I know what it takes and approximately how long it takes to respond and complete a work order. Yall clearly need to be fired!!!

Nice apartments and great price!

Thank you all for the reviews! I’m definitely not renting a place with these guys and I’ll make sure to tell everyone I know to NOT rent a place with them. HORRIBLE

You ask them to come and fix your ac they say sure someone will be there shortly two days later no one shows it’s over 100 degrees outside and feels like a sauna inside. I have had to wrap myself in cold wet towels just to keep from being hot even fans aren’t helping all their doing is blowing hot air around. And since it’s so hot the roaches are having a freaking party. Also the ac is leaking through our ceiling into one of the bathrooms. This is one of the worst places to live I wouldn’t recommend this place to anyone yes it got a new name and new paint but it’s just as horrible as it was before.

Apartments are not Energy Efficient, water bill is too much, tenants make too much noise, homeless people constantly trespass, location is in a bad part of town, air condition unit is way too loud, etc...

I totally agree with AJ V. Im experiencing the same situation with my A/C in my unit. but the only difference is that i have a 1 yr old. Its day number 2 without any A/C. i keep calling and complaining about my A/C. SOMETHING NEEDS TO BE DONE NOW! its over 90+ in my apartment right now.

ITS BUG INFESTED

I moved here in June and I cant wait until the lease it up......I understand making money but taking advantage of people is something that I despise.........According to the stateof Nevada the east side is the worst in town yet being charged $1000 for rent when the encirenviro doesnt suggest its worth that...to many kids not enough places for them to play means you have kids in the parking lots unattended and messing with cars in the lot. The pool looks like a prison, people breaking into empty apartments and stealing appliances when you tell security nothing happens. They just sealed some of the parking lot as an excuse for raising the rent when nothingo was wrong with the lot in the first place. Im from Chicago and going to sleep hearing gunshots was a normal thing but the rent wasnt $1000 either...When people pay that much they pay for more than just an apt theyre paying for peace of mind, security, a view reliable service, convince, cleanliness, and fairness. I saw fairness because I just looked at the site and I see different prices for the same apartments, same bedrooms, bathrooms, and square footage. Thats not being fair or honest but I get it everything is about profit. You got money to make, so answer this. When your rent is high most people look to renting a house for the same price including the utilities so continue to proceed with your current business plan its really working from these reviews I was being sarcastic.

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I love my apartment Excellent service and very caring staff 😊

They new management better 😌They don’t play games they get it done ...

Great customer service quick & fast.

Everyone is very nice and helpful. I really enjoy living here.

I am in different about living here. It’ll be a year coming up in December that we signed our lease. We had Tasha helping us in the office and she was pretty much the glue that pulled us in. She’s always welcoming and sweet anytime either of us needs to go into the office. Honestly, she’s the only one I would trust to get things handled in regards to our apartment.When we initially toured the complex we were shown a few units that weren’t up to the calleber or expectations for our living so we declined, seemed worn down and very unimpressive. If you decide to move into this complex please make sure you steer away from the back of the complex it’s like a mini “projects” within itself. Shady characters and very questionable behavior. So, our unit is a bit closer to the office which is a bit safer and bit more quiet. Recently some loud, shady, questionable characters moved into the building next door and I brought it to the attention of the office and I noticed tonight a strong presents of security, not sure if it’s because of that or if they just setting a standard, either way, thumbs up for that. I just hope the security presence stays consistent.Now, to the largest problem we have experienced here....ROACHES!! ROACHES!! ROACHES!! I hate nothing more than roaches and I constantly clean daily to make sure I can create a clean and roach free environment HOWEVER...no matter how much cleaning I do ROACHES still find a way to be seen like they’re paying bills. Every other Tuesday we have the guys come spray for roaches and they do a very piss poor job. It was a Tuesday they showed up and he sprayed little specks in the kitchen and left. Stayed out of the bedrooms and didn’t spray in the living or dining area. Like, what sense did that make to him. Do you know how embarrassing it is to be two responsible SOCIAL adults but can’t host or entertain friends or family because you’re not sure if roaches will be making a guest appearance as well? What’s the point of evening making our living space comfortable only to be tortured by roaches. I went out and aqired roach spray myself and did the job the apartment hired an entire team to do. I really hope it works. I hate the thought of sleeping and opening my eyes to see a roach looking back at me! It’s just nasty and not an environment I feel comfortable in. I’m not sure if roaches is a Vegas thing but I don’t want them in our place. I have done EVERYTHING one can do. I literally clean EVERYTHING nightly. I have exhausted all possibilities of ridding our apartment, I even make sure all the drains are closed at night. It’s just draining.Lastly, after waiting a month for maintenance to come fix our closet rod...it has fallen three times only days after being fixed by maintenance. It’s STILL broken currently but I just don’t care enough to call them anymore. Like, I am conditioned to not call unless it’s life or death. Having a fixed rod in a closet is clearly luxury.The area is cool, everything in literally all on the block we live on. Two stores, a shopping center, restaurants, planet fitness, etc. Viridian Palms isint “HORRIBLE” living here I just wish this roach situation was truly under control. We can accommodate a few of the other issues but these roaches. The office staff is cool, my car is safe, I feel safe, I get all my packages, my neighbors are quiet, it’s cool. I honestly need the roach situation figured out. It’s not okay.

Ive been here almost 3yrs, and I today I had an experience, that made me feel unsafe. No security around at 9pm. Definitely moving. The gates dont work, I dont recommend this place.

They are not alarmed and they know. They just do not care that is why I am hitting all reviews and the BBB.My lease is up on November 19th and they will not let me move out till DECEMBER 23 what is that? I AM BEING HELD HOSTAGE AFTER MY LEASE! Just so they can get a month of month to month rent and yes about 200 more in rent!STAY AWAY FROM ANY PINNICLE APARTMENTS! DO NOT MOVE HERE... THES PEOPLE ARE NOT HONEST PEOPLE!... These mangers rented me and my roommates a two bedroom missing doors, door frames, window blinds (always fun going to the bathroom then with no doors and no blinds). Only 3 outlets work, nails coming out of the floor still in the carpet so you have to wear shoes always. Took 3 months to get doors and 4 months for them to put some door frame up. My lease is up and they are making me stay an extra month. Another way to stick it to light skin folks. You can see outside when the front door is shut! How can you see outside from the bottom of the door frame? The infestation of bugs is crazy. When I camp there are never these many bugs around. Nothing new in these apartments but fans, microwave, stove and dishwasher. They didnt spend money on the appliances very basic. Everything else is old fixings made to look new. So save money and be happy, be homeless before renting at viridian palms. Remember if you know people that are also moving tell them to STAY AWAY!!! I hope that other residents are not treated horrible like we have been. Do not trust the management!PINNACLE PLACES NOT TO RENT: (UNLESS YOU LIKE TO GET SCREWED OUT OF MONEY)DREAM, ELYSIAN AT STONELAKE, VERITAS, VANTAGE LOFTS, FAIRWAYS ON GREEN VALLEY, VILLAS AT GREEN VALLEY, THE MARLOW, SUNSET HILLS, AVALON AT SEVEN HILLS, DOMAIN, MONTEGO BAY, ELYSIAN AT THE DISTRICT, ELYSIAN AT ST. ROSE, CONSTELLATION, FIFTY 101, THE EDMOND AT HACIENDA, STONEGATE, THE MERCER, THE ONYX, CENTERPOINTE, AVIATA, MOUNTAIN GATE & MOUNTAIN TRAILS APARTMENTS, TERRA COTTA VILLA, THE AVENUE, SW LAS VEGAS, UNION, CIMARRON, ELEMENT, VIDA LAS VEGAS, VIRIDIAN PALMS, COLLAGE APARTMENTS, KALEIDOSCOPE, EMBASSY, CALYPSO, ELYSIAN WEST, ST. LUCIA, VILLAS AT VIKING ROAD, ELYSIAN AT SOUTHERN HIGHLANDS, SAHARA PROFESSIONAL PLAZA, POINTE AT CENTENNIAL, RENAISSANCE VILLAS, PRIME, GRAMERCY PARC APTS, DIAMOND VISTA, WYANDOTTE, VISTA DEL VALLE, ESTANCIA, LOMA VISTA, CAMINO AL NORTE.

Maintenance wont come unless youre the correct race and another maintenance worker told me this. The office manager says shell take care of things but never gets back to you. If I pay my rent on time and dont ask for much then why not help me when I need it? These people seriously act like this place is the ritz. We live on the east side, we have roaches, and things in our apartment fall apart. Stop raising the rent acting like youre supplying upgrades. An upgrade would be moving to a different part of town.

DONT MOVE HERE. MANAGEMENT IS RACIST. MAINTENANCE NEVER COMES EVEN WHEN YOU SUBMIT A REQUEST. RAT INFESTATION. COMPLAINTS NEVER GET RESOLVED. WE HAVE BEEN HARASSED AND CONTINUE TO BE. TRASH WAS THROWN ON OUR PATIO AND EGGS AT OUR WINDOW. MANAGEMENT DID NOTHING AND NEITHER DID MAINTENANCE.

Viridian Palms is actively advertising their renovated apartments, gym, and resort pools. The truth is that only one of their pools is open at a time because the other is full of glass shards from a tenants drunken bash. Updated apartments means theyve been painted. Dont expect any of the appliances to have been installed more recently than 1994. The apartments are horribly drafty and energy INEFFICIENT. Air blows through the closed windows when they are shut. None of the doors are flush with their frames, which leads to even greater thermal leakage.The office ladies are nice but completely useless. They act like theyll protect your rights as a renter, but when it comes to sticking to rental agreements, they enforce nothing except putting shades on your porch. There are 3 office ladies and 300 apartment units, so dont expect anything to get done within a month of you asking for help. The maintenance men spend the majority of their time leaf-blowing the parking lots instead of doing actual maintenance work on the apartments.If youre like us, you are considering Viridian Palms because you have few other choices. But dont be fooled by the pretty advertising. This complex isnt as nice as the new plants and cute signs would have you believe.Update after check-out: during the check-out walkthrough with the maintenance manager, we were told everything looked great. We will have to wash the carpet, but no big deal. Light clean on everything else. One week later we recieved a check-out bill for 800$ in damages. This included erroneous charges for partial rent and utilities during the months AFTER our lease ended and 600$ for carpet replacement. We had no pets and never smoked or did any other damage to the carpet. (SCAM! RED FLAG! SCAM). It took multiple calls, emails, and hiring an attorney for them to knock off 200$. Viridian Palms ultimately refused to clean the acrpets at all, and junped straight to replacement for high traffic wear+ dirt.Beware.... These are professional con artists. They have the cleaning company, carpet cleaners, and maintenance people on their side. They completely lack honor and truthfulness. However, Im unsure whether or not this management group is any different than any other apartment management Ive encountered.

Not a happy tenant.. to many roaches

1 star bugs every where lazy staff and workers would destroy house and never fix it. you rlly have to bug them for them to come like BRUH!

Sink wasnt completely unclogged . had to use drainO

My storage unit got broken into the manager know who did it and wont do nothing @it. She has bad attitude and dont give a dam she there 4 a job. That it

They suck at getting things fixed!! Let’s not forgot they never answer the damn phones!

I been living here for almost a year i cant wait till my lease is up i had a bad expirience in this place i recomend tp not get the apartment that are right infront of play ground i had lots of kids scratching my car and playing soccer infront of my car i told the office they didnt t do much just sent letter to some kids parents but left so many scratches still on my car bad maintenance alot of things need fixing still under construction since i been here I RECOMMEND NOT!!!! TO MOVE HERE

We have been living here for over 2 years. Our experience was ok at first with the old management even tho the manager was kind of rude & we had a break in upstairs but Once the new owners took over their prices went up way too high. Almost $1,000 for a 2 bedroom and theyre not even that great. So sad because I actually wanted to stay here but will be moving out once my lease is up.

I signed a year lease less than 2 months ago and am already counting the days until I move. The new owners fixed this place up. But the repairs are equivalent to running a cars speedometer backwards or putting wood shavings in the engine. It took almost 2 weeks to even get my appliances put in my unit AFTER I MOVED IN, and I was told I was getting black appliances, which was true for my oven and fridge, but my dish washer is white??? The hardware on all of my cabinets is falling off already, because the screws are too long. There are multiple blinds that were already broken, cracked or chipped, the flooring was already messed up in multiple spots and the carpet was beyond dirty when I moved in. You want to toilet to be clear of toilet paper? You better flush it at least twice. And if you want your drains to drain at a snails pace, that sucks for you because they drain slower than molasses in the dead of winter. My towel bar cant be used because the hole for the screw is basically a window into the wall and they did a terrible patch so the stupid screw wont even stay in the wall. Same goes for my bedroom door. I have to physically lift the door to close it because the screws and wood are stripped. The closet doors have a neat little piece of plastic that screws into the ground to make it so the doors dont flap back and forth, but it serves no purpose as it fell out and cant be screwed back in because...you guessed it...THEY ARE STRIPPED. I cant open my bedroom window without getting gnats, moths or flies filling my apartment since I DONT HAVE A SCREEN ON THERE? And when I asked for one, they said eventually they will get around to putting a screen on all the windows. No. Give me a damn screen. Im in one of the few units that doesnt have one and I live on the first floor, so Id like to have more protection against the druggies and thugs walking around at all hours, and also so I dont have bugs in my place! K thanks! My clothes can be washed on ONE setting, though the washer itself has three settings. And thats when the washer doesnt drain right after filling up. You can put in a maintenance request super easily, but you better hope your apartment isnt flooding, because they wont get around to fixing your stuff in this lifetime (Ive been waiting more than 2 weeks for them to get to me). But theyre too busy fixing up other units so they can scam people into moving here. Oh and the BEST part of this place? The free pets you get! I hope you like cockroaches!!! People also blast their music as early as 4:30 in the morning and wont turn it down no matter how many times you ask, there are constantly drug addicts running around digging in the dumpsters, dirty little kids run around asking you for money and screaming all the time because none of the ghetto parents care to look after their children. Oh yeah, they also said over a month ago that the gate would be fixed and we would get our gate cards so hopefully there werent as many tweakers running around but still has yet to happen. Im beyond over this place and I cant believe how much money Im paying them for nothing. Beware and PLEASE do your research and find a better place. You can EASILY find one. Maybe like...a milk box or under a bridge would be nicer.

I have been living here for 4 months. And every since iv been living here iv had none stop problem after problem after problem in my apartments. I had a list of maintence and fix it request the same day i moved in and It was not clean nor ready when i moved in and after 4 months not 1 thing on this list has been address or fix. As far as im concern my money is being taking and my problems not getting fix just postponed.. i am very very disapointed and unhappy living here. If i pay my rent on time and paying yall on time ans yall cant hold up yall end by fixing your own mistakes than why should i have to pay rent on time or even at all ?

The office staff are the rudest people Ive ever encountered while apartment hunting. Decent floor plans, but its not worth the attitude for a run-down apartment in a high-crime area.

Been living here for 1 yr and a half now that there new owner they wanna paint an put up camaras when every summer their a.c. poblems when theres work orders i have to follow up cuz they dont come.but they want they rent in full and dont wait to gibe late fees. I alway pay on time and they never come to fix my stuff unless i go to the office more then 1 time.. Very bad.

Weve been here since 2014 and nothing has changed. if anything, it got worse. the maintenance crew is extremely rude and lazy! i suggest they just get a whole new maintenance team. our apartment used to never have roaches until there was a leak and the maintenance didnt come til 2 weeks after, cut a whole open, left the whole in the wall OPEN for another day, and then came to seal it and then never repainted our wall, so now we just have an ugly white spot in the middle of our BEIGE wall in the kitchen bar. while the whole leakage was being solved, roaches just POURED in! they bombed our apartment (so they say) but when we walked in, no roaches were seen dead, they were still crawling like nothing happened.my MAIN CONCERN and thing that i STRONGLY dislike, my patio door wont shut correctly, ive asked countless times for it to be fixed, they say theyll fix it, its been 3 years...... does it take that long to walk to my apartment from the maintenance room????we have also tried to upgrade to a remodeled apartment because were in a basic apartment, and EVERYTHING is coming down. the cupboards in the kitchen are broken, the drawers are broken, the sink doors fall off, the room under the sink to store stuff the floor for it is breaking through. the fans that installed into our apartment are bull, theyre so close to the ceiling, it doesnt even cool off any room. dont even get me started on the AC....every time we ask if we can upgrade they tell us we cannot upgrade from a 2 bedroom to a 2 bedroom, YET WE PAY THE SAME PRICE AS THE PEOPLE WHO HAVE THE REMODELED APARTMENT!!another thing, they need to make the whole street / parking lot a ONE WAY! the roads are too narrow for two of us to be going both directions, one of us has to pull to the side and stop and let them go.since the day i moved here they promised to fix the gate, but nothing has been fixed, i dont even think they touched the gatebut there are many things i love. nice neighbors. its always quiet. the people in the office are sweet and understanding if youre ever late on rent.

No type of urgency apartment was supposed to be ready 10/1 and here it is 10/21 & still havent been able to move in explained about being homeless but they just dont seem to care. now i have to spend more nights in my car

Worst apartments Ive ever lived in and unfortunately I lived in a few since I moved to VegasInfested with bed bugs, roaches and rats !!!!!Two of my neighbors refused to go back in their homes at 1 in the morning because they both saw a pack of rats in their apartmentThe people they rent to are horrible, loud, disrespectful and dirtyAnd dont think the management is concerned in Anyway, the more complaints you make the more money they bump up the rentThen after you get that bump in your rent, walk out side and see how people leave their bags of trash all over the sides of the apartments, the owner and managers should feel embarrassed for representing this placeAnd I dont ever post reviews but I want to save everyone time and money !!!!Believe me, I know some of you are looking for the best place on your budget because thats what Im doing, but dont settle hereTake that extra time and find another placeBELIEVE ME !

THESE ARE THE WORST APARTMENTS TO MOVE TO, I WOULD ADVISED EVERYONE TO READ THE RATES AND FEEDBACK, the manager is rude she bangs on your door early in the morning even when thats against the law, Ive called them 3 times for my toilet being broke each time they stated someone will be out, it is the 3rd day and my toilet is still broken and today is Saturday they are vlosed on sunday so guess who has to wait till monday and it problem still wont be fixed then, btw they can come around and leave notes on residents doors for a damn inspection but can not fixs what is broken smh i woulf never advised anyone in there right of mind to move in these apartments they have roaches, mice, and perverts leaving here they do not care, they do inspection every month i think to fix and clean out rodants but they dont do anything they come in your apartment and check to see whats in it, i cant wait for my lease to be ip because this is beyond ridiculous

This apartment complex is okay for someone whos getting their first own apartment...but I honestly wouldnt recommend it.... I just barely moved out not to long ago about a month ago actually.. If you have LITTLE GIRLS OR A WIFE OR ANY FEMALE FRIEND!! WATCH OVER THEM ... this apartment complex has ALOT OF PERVERTS Ive had to call the police a few times over a man STALKING me and showing his PENIS to me and the office told me IT WASNT THE FIRST TIME HES DONE IT...he did it to a LITTLE GIRL AND THE MOTHER DIDNT WANT TO GET INVOLVED...The office people still let him stay there... The man then started following my mom home when she was driving and tailgated her so she couldnt do nothing but go straight...we then notified the apartment manager RITZI and she said dont bring police over to her apartments to handle it..so we had our gun ready all the time.I saw about 4 mice while I stayed there maintenance never came lol so I put down bait and caught them myselfI stayed infront of the dog park..In front of building 15 SWAT had to come one night because someone was doing illegal stuff trying to bomb the whole building up.. management did nothing but say oh..Watch over you female friends and relatives

I applied for apartment on Thursday, get answer woow u get approved .Friday called me ..we are sorry but the computer wasnt updated yet. U maybe not approved. OK so I asked when can I find out I will call u back no call so I called again ..the same respond. I had to stop by sunday..leasing office told me dont worry we just need to run your background.. on Monday...OK I called Tuesday... sorry we have some problem with the system let me call u right back..im still waiting...but they was quick to get the application fee from me. im scared now for the future :(

I am soooo upset and mad!!! I would not recomend these apartments to absolutely NOBODY not even my worst enemy! Theres bugs everywhere very bad maintnence service! I put in a work order for my AC 2 weeks ago and they just keep telling me today it will get fixed and nothing, ( I keep asking to speak to the manager and.she never around nobody cares here unfortunately I have a comtract here but Im gonna get infomation even with an attourney to disolve my contract If things are going to continue this way I will not keep living here :/

The Staff is sooooo nice at Safari Im going to miss them dearly! They were very professional & did there job maintenace people came the same day or the next day to fix whatever you needed BUTTT!!!! These apartments are like ROACH CITY!! Once me & my homegirl moved in they gave us a pizza box with coupons & so on we went to marcos pizza & got a free pizza came back to the house & was sitting on the floor we seen so many roaches in that apartment smh everytime I had company come to the house I would LITERALLY have to pray the roaches dont come out yes it cheap but if you dont mind roaches be my guess & stay here lmfao you get what you pay for yes they come to spray but that doesnt help I poured bleach down the drain EVERYTHING nothing would help I even got BED BUGS cause these apartments I always wondered why I will always see beds in the trash that was in GOOD CONDITION #BEDBUGS! okay NOTHING would help & Ima clean freak!! #ROACH CITY!

It took too long to get a response

Too many roaches but apartment is okay. Could use some remodeling and carports are falling apart