Pacifica San Martin is a beautiful community. They have so many activities for their residents to do and the Activity Director has done an excellent job with keeping their residents engaged while providing the residents an outlet to keep their independence. The Executive Director, Dwight is great and very involved with his residents. He is always out and about within the community engaging with the residents and staff.

Pacifica San Martin is a wonderful Community! The staff are is exceptional! The residents are always happy and enjoying the many activities the property provides! One of my favorite facilities to visit!

I have gotten to work with and know a few of the staff members at this community and have had nothing but a wonderful experience with them! You can tell that they truly care for the well-being of the community and each and every resident.

Excellent staff and beautiful setup / decor! Can’t ask for much more ☺️

My husband and I toured Pacifica San Martín this week and enjoyed it very much. We were greeted by a very friendly staff who showed sincerity and were truly happy to be there. We are touring for my mom as she will be moving here this month and I’m looking for the perfect community for her. What’s important to us is activity, friendship, and Good healthy Well balanced meals. And of course any type of assistance that she will be needing. The location is perfect, it’s right off the freeway next- to San Martín Hospital. Plenty of shopping and restaurants around, pretty much everything she will be needing! We can’t wait to come back and tour with her as Pacifica San Martin is at the very top of our list!

I have been working at Pacifica San Martin for six months now, and I am looking forward to many more months as an employee there! I love the team, the residents, the food and the environment so much!

I can not say enough wonderful things about Pacifica San Martin! When my family and I had to come to the very difficult decision of moving our parents from the home that they lived in for almost 60 into an assisted living community, we were heartbroken to say the least. After visiting many other communities we found San Martin. What a blessing everyone was. The staff was welcoming and made us and our parents feel so comfortable with the move. My parents absolutely love the community and all their new friends! Thank you to everyone that made our family feel like your family. High praises to Pacifica San Martin Senior Living!!!!!!

My step fathers experience was wonderful. Everyone that he encountered was very caring and extremely attentive. However, upon his departure from the facility he was assured of an payment refund as we was not a resident for the full month of March. It is now June 1st and he has not received any type of refund. I spoke with Amy on several occasions and was given the excuse that due to the COVID 19 the corporate staff operations were minimized. This has been 10 weeks! Amy, also, was quite callous in each of the times I spoke with her and she, on numerous occasions referred to me step father as a vendor.The corporate office has yet to respond to any of my messages. I am positive that Pacifica would not tolerate at resident delaying their payment for 10 weeks.Great personnel, substandard management.

Big mistake placing my mom here. If this the Best of Las Vegas, then you should move to a different city. My Mom died after her Med Tech did not report that my mom was week, mumbling, and behaving strangely. She should have gone to the hospital. Instead, she was left there to die alone. Every interaction I had with the Med Techs, Nurse Practitioner, and Memory Care nurse was horrible. I made numerous phone calls, sent text messages, and spoke with the Med Techs and nurses, and after two months, and no one listened to my concerns until my mom had to be hospitalized because she had not had enough to eat and drink. No one was checking to see if she was eating or drinking, and I took her to the ER on New Years Day. If you care about your loved one, dont place them at Pacifica San Martin. A co-worker of mine had her grandmother here and said that when her grandmother pressed the call button, no one came to check on her. If I had listened to her, my mom might have made to the hospital for the care she needed. When management reads this, all I want is an explanation of how my mom died. I have left 5 messages for the doctor about my moms cause of death, and he has not returned my phone calls. I need to know what my mom died of. Every family member deserves to know that.

My grandmother needed to be transferred from her Rehab Center to an Assisted Living facility to call Home. We received a referral for Pacifica Senior Living and they have been wonderful since day one. Kiel Hale - the Community Relations Director has been a god send, even allowing my grandmother to stay in one of their furnished suites so that we didnt have to drive down to Lake Havasu in the middle of the night to collect her furniture and immediately bring it down to her new apartment. It can be very hard to pull the trigger and have your loved one stay in a retirement community but after touring and visiting almost every single one in the Las Vegas Valley, even Las Ventanas, Pacifica hands down has our vote and their staff is incredible. Thank you Kiel and Pacifica Senior Living!

I was so scared in the beginning at the thought of doing this process for my dad but we just couldnt give him the care he needed anymore. The people here explained everything and how it all works so I can make an informed decision without any pressure. It was a great experience and I feel 100 times better about my dad moving into a facility. Thank you.

This is a beautiful facility, clean. The people living there looked very happy. Darla, Lori & Bo were so helpful and understanding of our situation. They went over and beyond to help try to get dad situated here.

This is the most horrible place to put ur family members. You get nothing that is promised when you sign the agreement and they dont treat there staff fairly. Its a very poorly run place.and the food is horrible.

We chose this place for dad. It was the nicest place with the best options for him. He needs extra help and I’m confident that the wonderful staff there will give him the care that he needs. We really did our homework and Pacifica San Martin checked all our boxes.

Visited this place and they were having some wonderful entertainment and everyone was singing and dancing. It looked like the residents were having a blast. The place was clean and very warm and welcoming.

Did a tour with this place today and was very impressed. Seems like a great value and that the staff really cares.

My dad loves this place and is well taken care of. The nurse director Cyndi and her entire care team go above and beyond everyday to always make sure he gets what he needs. Thank you Pacifica!

After losing my father this year, I needed to find somewhere for my mother to live. I toured this facility a few times and others without an appointment just so I could really get a good feel for the place. I wanted someplace where I can sleep at night knowing my mother is in a safe, clean, and good environment. Pacifica San Martin made me feel at home every time I came in. When I brought my mother in to look around, she was very nervous but Jonathan, the office manager, took the extra time to show my mother around and explain to her what her new home would entail. He answered all of her questions and calmed her fears about making this transition. My moms apartment is beautiful and they have every kind of amenity she had in her own home, cable, wifi, etc. This assisted living center has a movie theatre, a pub, church services and an activities room. Every time I have come in to visit the receptionist staff is cheerful and always very helpful. I have passed housekeeping in the halls and they are all very friendly. My mom feels safe here and loves the food and all the extra circular activities such as WII bowling. The facility has field trips quite often and the residents, if they dont drive, are taken grocery shopping once a week. Beau, is the property manager and is also very pleasant and throughly explained to my mother all the necessary paperwork that needed to be filled out upon her move in. Once again, taking the time to explain to my mother and ease her fears. The nurses are very knowledgeable and very pleasant. Susie made sure my mom had all her medical paperwork in order. Thank you Pacifica for not only giving my mom a great place to live but allowing me to rest easier at night knowing she is in very good hands.

Loved this place. Very pretty and clean with a wonderful staff.

We toured this place last week and it seemed really warm and nice. We will be taking a 2nd look soon.

Super nice place and the people were friendly.

Have left 2 messages for David on 11/25 and 12/1 with no call back. Cant help but think this is how they treat their residents.

Nice place