As an Enterprise rewards member, I have always rented from this location but two days ago as I was trying to pick up my reserved car, I was extremely disappointed. They had only one car available for me. As I walked around the car inspecting it because the employee was not he was just trying to get me to sign and finish the process. The car was dirty as if it was just driven in from the previous renter. When he opened the car, all of the seats were stained as if someone spilled something on it. There was also crumbs and it had not been clean, inspected or most importantly disinfected. When I addressed these concerns with the employeehe told me I can cancel and didnt offer me any options. I then went to another location and picked and the employee thoroughly inspected the car, and the car was clean. They also provided a proof of sanitation ticket inside of car and gave us additional sanitation wipes for the trip.i am so disappointed on the lack of importance this location had with assuring that their cars are cleaned for their customers. My reservation was booked one month in advance and they could of been better prepared for options for me as well. To top it all off, the employees non caring attitude towards me, especially since I have been a loyal customer for years had me astonished and unappreciated.

Just visited Florida. Previous rental service didnt fall through so I called this location. Customer service was great, easy & quickly got me into a car. Also had to add a last minute extra day, done right over the phone. Prices were reasonable. Drop off easy. Employees were kind. Would definitely use again

Service good but they hold on to your security deposit for more than seven business days and to me is outrageous cos the vehicle was returned in good condition

Always Professional and friendly Staff. Disappointed about losing pick up and drop off service because of COVID-19. I understand, but so sick of COVID-19.

Worst place ever made me waste my time and it was not my first time renting in this location never again worst place EVERRR! Is not professional at all. All I needed was to rent a car . Asking for paystubs and utility bills like if I was applying for a dam JoB ???? It was not my did time renting there why give me a hard time when I don’t need it.

It was decent. They could offer more options instead picking a vehicle for you. Dont let them choose!

Excellent service, I use them all the time they are excellent

Excellent customer service..super helpful and efficient

The guys here are nice and professional but make sure you check for any thing thats on the car before taking it

The best customer service from Antonio!

Smooth, efficient contactless experience from start to finish. No complaints. Would definitely recommend for a local car rental.

With the crazy times we live in renting a car was very pleasant from Enterprise great employees very courteous

Myself, my wife, and the rest of our family members that traveled with us from June 30th through July 6th, 2020, are extremely disappointed with Enterprise as a company.We picked up our rental at the Landover Hills location in Maryland, we had a 9am reservation to pick up a Chevy Suburban but did not receive the vehicle until 9:45 which delayed our departure. To add, the rental was not clean/sanitized, it smelled like cigarettes and coffee was spilled in the back seats.Together with my wife, we had to clean and sanitize the vehicle before we got on the road so that our children can ride safely especially during these times (Covid). I have attached photos as reference.When we began our road trip the tire pressure warning came on, indicating that the front passenger tire was running out off air, not to mention, the rear tire was also indicating that it needed air. We had to stop and put air on the tires every other hour until we reached our destination. Apart from tire issues, the oil light came on, indicating that it needed to be changed. At this point, we no longer felt safe in the car especially with our children.We called the call center and we were assured that we can bring in the rental and swap it for a new one, they noted our account and notified the branch that we were coming, however that was a lie as well.We went to two branches in Florida ( I will be posting a review on their sites as well) and no one wanted to help us even the mangers because they were BUSY and told me to have a nice day. Again, time wasted from my vacation driving to the 202 dyer blvd and Orlando international airport branches.This location, assured us they had no vehicles in stock and referred us to the airport, however, their parking lot was filled with 8 seaters, Cadillac Suburbans, etc.As a last resort, we have to bring in the rental to an auto shop in Florida called Tire Plus, and wasted two hours of my VACATION time again, servicing a VEHICLE THAT IS NOT MINES!!!!!LAST TIME I CHECKED, ENTERPRISE WAS NOT HELPING ME PAY THE HOTEL I WAS STAYING AT!!!VEHICLES SHOULD NOT BE RENTED OUT TO CUSTOMERS IF THEY HAVE NOT BEEN SERVICED OR SANITIZED PERIOD!Enterprise is quick to charge you plus a deposit but are not there to assist when needed. Myself and family will not be doing business with enterprise anymore. I strongly recommend other car rental companies.

No problems quick service

This is my new go to place for rentals. I was treated awesomely it was easy in and out. I would definitely recommend it, I just picked up a minivan here yesterday and the young man was great his name was Perrion. I came here after another location couldnt or just didnt want to accommodate me after I rented a truck form them giving them my business for 3 weeks. Im handicapped and need a large vehicle is a must for my companion (Service Animal) and my self. The young man took in the vehicle I was returning and ask me what would be comfortable for me. He closed out the old contract and completed a new one. Again I understand he did an amazing job accommodating me. He even set the seats down for me so my service animal would have more space. Again thank you.

Completely disrespectful and dishonest enterprise office!! I am a part of enterprise membership program and have gold status. I have rented cars from them for a long time and sometimes for a whole month at a time. I’ve never had any issues. However hector at this office was completely dishonest and said there was ash in the vehicle which was not from us if there was! He then proceeded to tell me I let someone else drive the car which never happened! He then charged me a $250 fee without me agreeing! I’m beyond appalled! I will never return to enterprise because of hector and I hope his upper management can reach him how to properly speak to customers without accusing them of doing actions that never happened. His dishonesty and disgusting attitude is the reason I’ll never give another cent to enterprise again !!

Great service and friendly staff. They didnt have the van I requested but automatically upgraded us to a very nice SUV for no extra charge. Easy pickup and drop off.

They were awesome. Upgraded me for free...

Marlene and Yolanda deserve the best

Awesome place! I actually forgot my sunglasses in the car so I called and a few weeks later they showed up at my door. I truly was expecting that I lost them but nope, they came through. Thanks!!

They are okay. Car wasnt the best shape. I would expect better for $350 for a week

Selection is lacking. All locations within a 50 mile radius did not have a single compact available. So much for being fuel conscious.

First time at this location,Was fairly busy. Gabe was absolutely great at helping me get in and get out. Didnt give me the run around which was the best thing. I appreciate you,your quick response and professional attitude during this crazy covid stuff going on.Id be happy to tell others about this location and the staff working to ensure safe and promote Service. Thanks again. 👍

Best customer service ever!!! Perry was soo Personable along with other employees. I would definitely suggest their Services to all my family and friends!!!

Adrian perez wow amazing customer service 5 stars gold crown. Definitely coming back here thank you adrian keep doing what you doing

Excellent service. They are very careful following Covid-19 compliance.

Great customer service and sense of urgency. The whole team is amazing. My experiences with Gabe and Hector have converted me into a return customer.

Very dissatisfied with my experience at enterprise rent a car.If there was a Negative star rating i would have gave it to them.

Accommodating and very pleasant!

Great service. Went there without having made a reservation and that was a mistake as they didnt have much available. The manager (Gabe) was very busy but still took the time to find the last car available and made me a nice deal. Drop off at the airport (MCO) was also very smooth.

The staff was very friendly. A little missed informed information.

Really great customer service. I’m not that well versed in car rentals and they made it really easy, quick, and explained everything. They went above and beyond for great service. Which is really appreciated especially when you need a rental car because someone has hit you. (I worked with Nicole, Sam, & Katie)

The prices are too high. And I see tires and oil use chargers on my bill too!!

I am a coach at Osceola High School. We rented two vans for a soccer tournament and the day of the tournament they called me saying that there was a recall of the vans and they were looking for a replacement. First of all, there was no recall, I look it up and it was a lie. Second, working in hospitality before, I know they overbooked in order to have all their vans rented on purpose. Because of this, I had many parents and players upset of this situation. If I could I would give zero stars. How can you call on the day of to say that there aren’t anymore vans? And why would you overbook in order to mess up with everyone’s plans... UNPROFESSIONAL!!!

We had a day that we needed a car and there was none available so the manager rented us his car for the weekend.Great service, great people.Custer service like no other.

On August 22, we made the reservation to pick up the vehicle on December 28, but they double booked it, causing me and my family to have absolutely no transportation for our vacation. Their incompetence caused me to waste my money and time. I do not recommend this company to anyone, not even my enemy. Even the manager, Gabe, was very unprofessional and incompetent. Please take your business elsewhere.

Long wait time, but very convenient.

Jessica was my agent and she was perfect! I had to get handle controls for my vehicle and she handled everything wonderfully!!But the outside of the had not been washed! Other than that I love Enterprise and have been using them for years I dont use anyone...In fact I am a previous employee Alamo and I love this company!! :)

Brandon Wells was amazing! He made the process as painless as possible. The car was clean inside & out and very nice to drive. Definitely recommend for your rental car needs and if you happen to stop in while Brandon is working you wont be disappointed.

Their prices on rental are insanely great a big difference than other places. I always rent from this place and the service even greater. Mr. Jerrel took his time and found a very good deal for me and my family. Thank you. Love it.

Went out of their way to get me a car i didnt have a reservation.

Thanks again

Always professional. Always pleasant to deal with. If there is any issues, always resolved. Ronnie (mgr) is dedicated to customer satisfaction. Great Enterprise office!

Ive tried different Enterprises, but these guys do really good job! Im always prefer them now. Customer service and car conditions are great, I have nothing to complain about. Nice team, definitely I will be back soon.

My experience with Enterprise was ok. The registration expired while I had the rental vehicle and I got pulled over by the Police. Thankfully I didnt receive a Ticket.

I got into a car accident about a month ago, another driver hit the right corner of my rear bumper and made a nice dent to it. I took my car to the repair shop, where I was provided with a rental while my car was being fixed. Adam from enterprise was present to inspect and deliver the rental to me. He conducted an external inspection of the car. He handed me the keys after the inspection was done and I got in the car with my husband who was accompanying me. We started to drive away and a warning light came on the screen about tires. Im like, they must be low on air. It never crossed my mind to turn back and report it. What a mistake that was! I get a text today about like 8ish in the morning from a guy named Ronnie Soto saying I needed to contact him because the rental had different tires from the ones the car had when it was given to me! I was outraged by this. Not only, did he text from what it looked was his personal cellphone which I think is totally unprofessional. He also included the number I needed to call which was different from the one he text me from. I get a moment from my work to call to find out what is this about. I spoke with Mr. Soto directly and he stated that I needed to file a claim with my car insurance or pay cash for the tires. I said I will not pay for something that was wrong to begin with, I returned the car exactly the way they gave it to me. The only thing I did to this car was drive it, put gas and put some air in the tires. My parents have rented from this company before. We never had a bad experience, this definitely changes things. I will never rent or have any kind of business with this company again. What a disappointment.

Very helpful and patient with their guests. Was able to accommodate a vehicle for us after another Enterprise did not keep a reservation.

Great customer service! Even on a rainy day, the employees took their time with me and didnt rush due to the weather. Definitely would recommend to anyone needing quick, easy and friendly service!

Easy check in. Friendly staff. Nice clean car. Not bad at $42 a day.

Great location to rent a clean vehicle from, excellent customer service by Adam Khawaja. I highly recommend this Enterprise location.

The fastest service I have ever recieved. I have always like this location. Every associate was very professional. Thanks

Good customer service!!

Staff is nasty, lack of customer service 🤷🏾

I went to this location because I had been in a car accident and this was the place the insurance company sent to me. They came and picked me up from my house and I had the keys to my rental in about 15 minutes.The staff there was nice and friendly.I would recommend them to my friends and rent from them again.

THIS PLACE WAS TRASH...LADY IN THE FRONT WAS RUDE HER NAME IS SARAH. i dont know what her issue was but from the Jump she had an attitude but me and my husband brushed it off...when we left with our rental she had me sign a waiver and was NOT clear about them charging an extra 30$ a day...she never once said we will take 30$ extra from our deposit on top of the daily rental fee....she was slick about it and when we went in to return the rental they did not give us our 200 she had said we would receive back. I hate people who ruin the name of a company cause we will never be back here and ill be sure to let everyone know of what a poor service they left.

The only Enterprise location I rent from. Going on 2 years at the same location. Although Ive seen people come and go- the customer service is still the same... Good. Representative and Managers are always taking care of our needs and any inconvenience I may encounter- they always try to make right.

Great service, quick rental process and staff was friendly.

These guys helped us out last minute on a car! We made the mistake of reserving last minute. DO NOT DO THAT. Learned our lesson. But the front desk and manager was amazing about handling the situation. Thank you very much. Our vacation just got better!

Personable staff. Quick service. Clean office. Easy to get to.

Great service and usually not busy! I like going to this location!

Very poorly managed, do not rent from this location if you are a local since they are extremely overpriced. The manager Sara was extremely rude and unfriendly, definitely not a managment material since she doesnt know the first thing about customer service.

DO NOT GO HERE!!! They are under new, rude management. We are local residents and have rented from this place 3 times!!! Now they have enacted strict new policies, and are unwilling to make exceptions for return customers. What a stupid way to lose easy, repeat business. My husband and I will rent from another company from now on.

Great customer service and well kept vehicles. I rented for 2 days and I will certainly rent again for this one. Very helpful staff and I reserved a car, They filed rhe paperwork promptly and got the rental car fast.

This place was amazing. The service was great and the manager was the best manager I have ever ran into while traveling. The service at this place should be the model for the entire travel industry.

Enterprise wasnt too bad got in and out pretty quick the prices were reasonable. The car was great

They are awesome especially with my age group like with pricing

Good customer service at this place. They picked me up and gave me an extra half tank of gas for free. No hidden charges. I will rent again.

Picked up car at Kissimmee Jet Center. Car was on time and clean. Week long rental was flawless. Returned car to pick-up point and had a receipt emailed to me with in 24 hours. Excellent service/experience.

Staff awesome 👌

Pretty awesome staff. Girls at the desk was pretty too.

Nice service. The staff helped me decide the best option for me. Affordable budget

Day before thankgiving, and I was given a mini cooper at a different enterprise. The smallest compact car Ive ever rented. I was expecting a versa or yaris. Small, but not that small. Needless to say, carseat, stroller, luggage, and my 65 husband didnt fit for our trip to soflo. I called this enterprise while I was in route, explained my situation to Sarah, and she and her team knocked it out of the park. I literally didnt have to do anything. We chatted with Scott, I believe. And meanwhile, Clive and Sarah put together our new paperwork in probably 10 min flat and had us on our way shortly after. Seriously a great team they have there. Certainly more personable and attentive. Didnt feel hopeless, rushed, and stressed out leaving compared to the other location. Will definitely be back to rent for our next staycation/holiday trip. Will be posting same review on my new yelp account.

Brendan and his team were fantastic. Great experience

Called to reserve a car, got my confirmation then I get a call back an hour later to say they didnt have a car...:(

What a great place. They went out of their way to accomoqdate me getting into a vehicle that worked for me. Great staff at the Dyer Blvd office in Kissimmee, Fl.

I Marie Delacruz had such a pleasure working with Jerrell Oxendine. He is a very nice person. He was very helpful and provided me all the information needed to have a safe ride to Tallahassee. Thank you once again for your caring heart and dedication to your job. God bless you. I came back to enterprise and A.J took such great care of my needs, answered all my questions and gave me a good price when I had to drop my daughter back to college! Once again thank you for your help. I am forever grateful for everything A.J has done for our family since he started working at enterprise.

Ronnie is the man we had a small issue and he took care of us if you ever are going to Enterprise rental a car ask for Ronnie he will give you the best service youve ever had #ronniethehero

AJ is the man! Great customer service and truly a pleasant staff to work with. I will always use this location for my rental needs!!

I went to the Enterprise on Dyer Street at the Kissimmee Airport. They always treat me as valued customer. The wait wasnt long at all and the car was nice and clean.

Made reservations online, they were prompt & friendly, def recommended

Great excellent coustomer service fast friendly staff the best rental car company ever I always rent from this location they get 5 🌟 if I could give them 10 🌟 I will of have EXCELLENT!! AJ AND BRANDON EXELENTE

WORST customer service ever!! Spending almost 2 hours waiting for a rental and on top of that calling for 30 mintues and kept being put on hold and then to finally get to a manager named Ronni and being talked down to and being told to shut up and hung up on???!! Then having to pay someone an extra $40 to drive me to another location farther because of this dyer location not doing their job. I WILL NOT be renting with enterprise ever again and will DEFINITELY tell all of my friends NOT to go with enterprise.

TerribleDo not go there

Excellent and professional service. Youre guys rock.

Try to avoid ENTERPRICE in general, if possible. Rented a car at MCO. Drove it to IL and brought it back. They STILL charged us more than $400 dls for Returning Fee. Spoke to more than 7 people and all gave me the same phrase I apologise.

Friendly staff. Was given a clean car. Best of all, as a business rental, my time was valued and I was in and out quickly.

Best place to rent a car from when youre in kissimmee.

Each employee were very nice.Brandon and crew are #1.

Good and quick service, minimum waiting time there

Super fast in and out service

Excellent Location! Friendly staff and quick service!

With out a doubt the best car hire on the planet thank you

No longer take prepaid cards/cash options and takes long to have someone pick you up if you need a rental.

Terrible car rental place. Will go elsewhere for my rentals. They gave my reserved car to another person. They are very unorganised. Cuctomer service was very poor.

Horrible service if you use debit card it is a total pain. 2 proofs of address current bill for that address & they dont say anything till your there.

This place was a mess. There was a long line of unsatisfied customers. One of the front desk ladies was arguing and rude to older lady in front of everyone. Lady didnt even look my rental up and just said knew nothing about my claim. I left as i could see they were no help.

Great place, nice and clean. If they dont have the car you reserved they will give you a free upgrade.

Will never use this location again!:Couldnt rent car, even though Ive done business with Enterprise for years.Wanted a utility bill...because I was using my bank cardPlus a$200.00 deposit applied to the card.

People working in the office were unaware of how their systems even worked, condescending tone of voice from associate Yunia. When I am in an accident that is not my fault and trying to pick up a rental, I do not expect to be treated this way. Would not go to this company again.

Great prices and customer service. Thanks!