Was in a hurry. They were almost ready to close but waited on me anyhow. Needed a valve replaced both service guy and manager were realy nice. Within just a few minutes manager came out said you good to go. Walked over towards counter to pay.. He said dont worry about it, no charge . I was impressed that they could have charged me even 5or6 bucks but instead he wanted to show without saying anything that customer service was his concern. Good Job.
So I called about changing two tires on my F350. They said that they could. The two employees that were there on Wednesday morning complained about doing the work that I wanted done. My truck has 35 tall tires. The guy complained and said he was 66 years old and did not need to messing with tires that big. They were extremely rude. I offered to take my business elsewhere. They just complained. I will not be returning to this location for any future work. This place is not recommended..
George and his staff are absolutely fantastic! I never have to worry about the quality of the work on my vehicle because I know it’s going to be done correctly the first time. I have peace of mind knowing that their work is guaranteed. I feel completely safe and comfortable driving after they work their magic.
The service was great and fast. They aim to please. The only thing keeping me from giving it five stars is the fact that I was told one price on the phone for the service I had done. When I got there and had it done they charged me $30 more. When this was brought to their attention, they made it right. Kudos to those guys.
Great people and they did a nice job for me at a fair price. Highly recommended!
Went in for rear breaks and as a courtesy they resurface the rotors and couldnt get it right so they gave me a pair of new ones but charged $35.00 per rotor for a total of $70.00. I never asked them to resurface the rotors and then had to pay $70.00 and they didnt even use the rotors they worked on. It seems odd to me why they even wanted to resurface the rotors when there was nothing wrong with them, its just a way to jack up the price to get as much of money as possible from people
Did good work took a little longer then they said but that was expected working on a 22 year old truck you expect extra time
My boyfriend took his car to get an oil change and the free inspection they offer. Before leaving he asked why is his check engine light still on and they wouldn’t even look and tell him. What’s the point of the inspection if you can’t tell someone why their check engine light may be on when you’re under there anyways looking at it.....
I went here for my first oil change per recommendation from others and the experience was fantastic. They asked questions they knew I wouldn’t know the answer to but explained thoroughly so I could understand. Keep up the great work!
I went to get my tail pipe replaced on my truck. The service manager was very nice and got my truck in the shop fast. The mechanic on the other hand did a terrible job. He welded my tailpipe on my muffler wrong. He then cut the tailpipe off and i the process cut a hole in my muffler. Instead of telling me he filled the hole with welding putty. I did not notice this until a month later when the putty wore off and now it sounds like I have no muffler at all. Terrible work and the mechanic seemed like he was clueless. Wasted $300 and now I have to pay $600 to fix the issues.
Monroe Muffler is one of the worst chains Ive ever seen. I paid for an oil change and wanted my car inspected. Cars brand new, and they told me I NEEDED new brake pads or they wouldnt pass me for inspection. They told me it wouldve been $794.88 for that alone. I laughed at them and said I didnt want anything done except the oil change, and Id take it to a better mechanic. The person was half-way through doing my oil change when he found out I wasnt getting anything else done. He sent my car back out of the garage with no oil in it. Glad I checked the next day. Theyre nothing but crooks.
Had tires installed and balanced on rims. William was very helpful and went well beyond what I expected to provide excellent service. Monroe should be very proud to have such an excellent employee. Next time I have a need I would not hesitate to use his services.
I brought my car in after a minor accident and they fixed everything up perfectly. Randy, John, and Dennis answered all my questions honestly and gave me advice on what was best for my car without pushing me to spend any unnecessary money. They let me look at my car and explained everything that was going on. Really friendly, competent, and honest guys!
OMG! It was so nice to receive great customer service! Was greeted and treated with respect the entire process. Very courteous and fast! They even pulled my car up! Now thats what i call 1st CLASS SERVICE! Will definitely come back and refer people to go there!
Had to get a wheel stud fixed ASAP for a 5 hour drive today, woke up at 7:30, they answered right away and I dropped my car off within the next 15 mins (they had a previous appointment already but got my car next), very reasonable price, especially compared to other reputable garages. Informative and smart service with great pricing 👌 Overall: SHARP SERVICE AND GOOD PRICING!!!
Was in town overnight during our family vacation. Brought the car in for concern about brake noise. Mike, at the front desk, took care of my concerns and had my car looked at on the road and up on the lift. They were quick and professional. I wouldn’t hesitate to visit again and highly recommend them to anyone with an auto issue while in Johnstown, PA.
Went to Monro after hitting a curb and blowing out a brand new tire. Randy was absolutely great. He was so helpful. He checked my car to make sure I hadnt done any damage to it. He was extremely helpful and got my car done fast and efficiently. Great experience.
Came here on a Sunday! My tire valve cracked off at the gas station at 2:30pm and they were the 3rd place I called. During this time of crisis the other 2 places (Walmart and Firestone) said its 2:30 on a Sunday I can’t put a new valve stem in I’m busy.. Monroe was friendly and more than willing to accommodate even though they were busy. I showed up they squeezed me between a couple other appointments fixed the tire and I was on my was on my way .... extremely reasonable management. highly recommended!
This is the second time I’ve been to Monro. I work locally now so it’s easy access. The first time I went they tightened a couple bolts free of charge. I got my oil changed today. I do think the price was a little high but it was very convenient and the staff was super nice so I will continue to go back.
I would highly recommend this place for car service. Superb customer service with experienced techs ! Thank you very much Monro
Extremely bad visit. Came in with exhaust leak told them exactly where it was and what I wanted done. Asked for estimate. Service manager was very nice. Watched as the mechanic went through every aspect of my car except for what and where I stated. Respectfully reminded mechanic of issue and point of interest. He yelled at me and was very disrespectful!!!! I dont think Ive ever been treated so bad in my life at a buisness!!! Told him to put my car down and get it the hell out of the shop. Never again
Glenn, Chris and the whole Monro staff are rockstars! I recently had to get new tires for my car, and they were able to honor the warranty and replace the tires in less than a day. My family has trusted these guys with our vehicles for as long as I can remember, and the service has always been on par - they go above and beyond for their customers. Thanks for all you do!
I have had a tire issue for a long time, Randy and his staff took care of it pronto. This staff was very professional, kind, and knowledgeable about the who,what, when, where and why. Im back on the road again feeling good because of their help. Ill be going there again and again. Great job to the entire team.
Dropped tire off was in and out quickly. Chris and tom helped me out alot. I always bring my stuff here to get it done, good price great service.
We stopped in on a Sunday in August, 400 miles from home, when a front wheel had started making an ominous grinding noise. Monro was the only service place open anywhere nearby and they really could have taken advantage of us. But no! In 10 minutes they had the wheel off and had found the stone that had gotten into the rotor, and 10 minutes after that we were on our way. Really saved the day, and they didn’t even want to take our money (though eventually relented). Terrific customer service, thanks!
Great and knowledgeable staff, breaks and new tires done promptly and well. I recommend these guys for all work. 😀
I would rate less that one star if possible. Recently took my vehicle in for state inspection. Was told the car needed 2 tires, which I was aware of. Also told it needed front brakes and rotors and rear shocks. I never noticed anything wrong with the ride or suspension in the car, but trusted that the shocks needed replacement. I also was surprised that it needed brakes. The brakes never made a sound and worked as expected. I approved the shock repair, but declined the brake work, as I have a mechanic that will do that work for me for the cost of the parts alone. Randy, the manager, seemed a bit surprised that I declined. When I picked up the car after the approved repairs were completed, Randy told me he’d put the inspection sticker on it because he trusted me to do the brake work. (Pretty sure that a state inspection station is not permitted to do that!). Well, the reason Randy did that is because my car DID NOT NEED BRAKES! THEY WERE NOT EVEN CLOSE TO NEEDING REPLACED! My mechanic was shocked when he saw the condition of the brakes. They were no where near needing replacement. What a scam! Makes me wonder if I needed the shocks or if that was another false finding as a way of making money. DO NOT PATRONIZE THIS ESTABLISHMENT!
I go a flat tire a few Saturdays ago. No one else had the tire size I needed. They got me in right away, and gave me a great deal. The guys working were extremely nice and so helpful. Thank you for your great service!!!
Amazing service and staff!! Helped me out in a bind - on a holiday - as I was traveling for work. Honest, responsive, and fair! Highly recommend this shop!
I had a issue with my exhaust tom the manager got me right in, The tech Logan did a great job on the repair I was in an out with in a hour, thank you guys
Very nice workers and very fair pricing
Very helpful, went above and beyond to help dealing with service plan that didnt want to pay. THANK YOU!
This place is awful. My pregnant wife was in an emergency situation and they tried to take advantage of her. She stopped at the nearby McDonalds when she saw one of her tires smoking and saw this place was close, so she took it there. They told her she needed new brakes and other repairs to both sides of her vehicle even though only one was damaged. They then gave her a quote that was hundreds of dollars more than it should have been. When we called them out on it, they quickly dropped the price to what it should have been. I regret getting the repair there but my wife was alone, pregnant and out of options.
Needed an immediate oil change, called monroe they got me in & out within 20 mins for the whole process, very kind with a warm welcome. I recommend 10/10 !
I always take my vehicle here, the employees are very nice & always very helpful! I highly recommend Monro!
Complete con-artists. An initial exhaust fix (replace the flex pipe) turned in to nearly a grand when taken in by someone other than myself.Vehicle then began to shut off when driving. Argued with their Cobalt guy to check wires around where the exhaust work was complete. He claimed the only issue was the camshaft solenoid. To replace the camshaft actuator solenoid, they wanted to take off the upper valve cover (not necessary in a 2010 Cobalt). This somehow was going to make cost another grand.Took it to a different mechanic instead, where we paid a little over 200 for the solenoid. Also was found that some of the wires were broken when exhaust was replaced.Im hoping this review will open the eyes of others. Nobody should have to be swindled and lied to by people who either do not know vehicles, or just do this to make as much money as humanly possible.To make this perfectly clear, the location Im referring to is Luther Rd in Johnstown PA.
Got me in and out with a quick muffler fix. I’ll be back. Thanks.
When to get my truck inspected. The staff was very helpful and friendly. They repair some issues with my truck and did their best to keep the bill low. For sure I will be taking my other vehicle there for inspection too.
Walked in for oil change. No problems. Done in a short time. Friendly place.
These guys went above and beyond...I was out of town and had transmission issue. Wrong fluid was put in my cvt transmission. They got out the tlred stuff and put in the correct green cvt fluid. Got me fixed up n on the road.
Cheap oil changes and always treat me right. Answer all my questions and Jim is really nice. Ill never go back to Walmart again for oil changes.
Ive been coming here for years and they always treat me good, theyll let you know whats going on with your vehicle even though thats not what you came for. They dont force work on you they just let you know what you might be needing down the road, the work they do is outstanding and well always take our vehicles to them..
Reliable service. Management was changed to a guy who actually valued his customers.
John is absolutly AWESOME! Fair and friendly. Tim was great as well! I will return thanks Monroe.
These guys really know what they’re doing! When all else fails, head to Monro Muffler! They’re quick and friendly!
Thought I needed front brakes. Took advantage of their free brake check, thats right FREE. Actually I had no appointment, turns out my rear brakes needed cleaned. They showed me the problem and cleaned them right there very reasonably. Dont really like them for oil change, sale price has too many hidden fees, but I do like their friendly service
Con artist! Tried ripping me off by $1,000.00 and nothing was wrong with my vehicle. Thank goodness I went for a second opinion. The manager is not to be trusted!!!
Always service with a smile.!!!
Recently began using this shop..Randy is the new manager,what a true gentleman..I would strongly recommend this business to anyone..They are thorough,prompt, professional, and fair.
They are always friendly and have reasonable prices!
Great mechanics, they did work on my jeep and at a really good price compared to other shops around here, if you need work done then I recommend you see these fellows first !!!
The manager john is the best guy in the world anything big or small he takes care of itand timmy and don are wonderful also
Had a great experience here. Staff is nice and friendly
One the best places Ive had my car serviced thanks to the guys at Monro Tim, John, and Steve the guys have always been professional and fun great experience and service!!!!
Just a quick inspection met with a smile and kind staff
Dont come to this place for anything complicated. Guys couldnt troubleshoot and overheating engine to save their lives
Both techs. I dealt with were awesome
Got me in and out quick. Friendly staff. Didnt replace more then what needed replaced
I dont believe that I will be returning to this shop since the team has been replaced by newcomers that dont seem to be organized. Service was slow and I was scheduled during a lunch time for employees.
Very hard workers got the job done quick and are very friendly
Great service from here. Thanks.
These guys took my car in for an oil change last minute and repaired another problem I had too. They were friendly and helpful!
Thanks for in and out quick service.
These guys are all great, Im a repeat customer.
My buddy had to get his wheel fixed, on the 4th of July no less, and was in and out under 30 minutes. Such a lifesaver
Awesome place great service ! Everything is done right and to perfection! Thank you Dennis and Randy!
Im currently from central florida and was visiting family in johnstown when my brakes on my front passenger tire started smoking. Obviously being from Florida, Im not used to all the hills in PA and dont really know how to drive the hills. The guys at Monro muffler took a look at my brakes for free. They determined everything was fine. Thanks for the help yall
I will not be coming back you really rip me off $730.0 for brakes I will speading the word who to I talk to I got rear brake on my car in 2016 and they lifetime brake pads and I got front brakes to and the total half what I pay on Tuesday so you see why I was so mad
Friendly service. They even let me try to beat their price on tires while sitting in their waiting area.
Never have an issue with this place staff is nice always fast service and fair pricing not the greatest waiting room but worth doing business with
They were a huge help with putting on a tire for my car when I needed it for a trip the next day.
Listened to me and did exactly as I asked! thanks:)
Good price quality work
I love the service all around A++++
Good service for oil change
This place is a joke, I will never ever go there again, the guys working there belong in a circus not a garage
Awesome place to get tires!
After years of going to Monroe for an oil change I had an appointment for early morning. Mechanic never showed.
Uh, not unless you have too
Fast good service
Great customer service
Quick done in out
Great prices
Seemed expensive.
Service was professional.
Over expensive