I would like to start off by saying, I feel bad to post anything negative about my experience as the staff was overly welcoming. Extremely sweet and the salon is beautiful and very tidy. I cannot stress enough how sweet everyone is. However, this was a very unfortunate night for us. We were accidentally triple booked and I felt so bad, we called early that morning to see if they had one more spot available and they squeezed me in. (There was a slight scheduling mix up and that made her triple booked) I went with my sister and mother. My sister was told her hair would be 150 dollars and was charged 50 additional dollars for toner without being told and 45 for maybe a 1/3 inch cut my sister didn’t ask for as in the beginning she specified she was unsure if she wanted a cut but, Adrienne just started cutting my sisters hair without asking. My sister was originally told 150 and wound up floored when she was told her total was 250 dollars. She was promised a balayage and received simple highlights which she explicitly explained she did not want, they look extremely lazy and streaky...my nanny said they look like they’ve been grown out for 3 months....its almost disgusting how outrageously overpriced and completely unlike the pictures my sister had shown Adrienne. My mother had gone in for a nanoplasty and was told mid-session she could not wash it for 5 days or dye it for 1 week. Knowing this prior my mom absolutely would NOT have gotten this procedure done, as she likes her hair in a particular way for her job. This seems like something important to mention prior to an appointment so the client could prepare themselves properly. She was frustrated and left with her hair flat and with an orange cast (her hair is naturally black).The women was VERY heavy handed and pulled on her hair with the flat iron and unfortunately burned the ends of her hair. She and my sister are now crying and out 550 dollars (total). My hair was a homemade mess I needed fixed. I have a lot of hair and I understand she was very busy but I only re-colored 1/3 of my hair (underlights/peekaboo highlights) It was a swamp green from at home dye and the bleach could not lift it I wanted it blue and it became a a bright teal which looks fine. However, I am not a hair expert but the hair is 3 different colors at the roots and now i’m too upset to put my hair up.... My roots are blonde, brown and green not even blue....She also neglected to show me my roots so i was surprised when i went home and put my hair up. I genuinely would rather be told something cannot be done with my hair in 1 appointment than pay 200 dollars for 1/3 of my hair dyed 3 colors. I was told my hair would cost 150 dollars as well and I believe I was charged for a blow dry which she did not tell me was extra. I hope I save you all some time and money with my honest review....I wish I had seen an honest review before my family left with ruined hair and out nearly 1000 dollars. Overall, it was a night to remember....in a very unpleasant way. I do not say that lightly.**REFUND/CUSTOMER SERVICE***We reached out with a neutral party (my godmother) for any kind of compensation and she was told to leave her name and number as she would receive a call back from the owner. We have waited nearly a full week for some type of response after being told we would receive a call back from Adrienne herself which we never received. I cannot say i’m shocked as Adrienne has handled this whole situation very unprofessionally and this to me speaks high volumes about her level of customer service and what matters most to her which is not customer satisfaction. Something else important to note is that her salon is not accredited with the Better Business Bureau.

It was amazing! Everyone was very kind and took amazing care of us. They were very informative and just very pleasurable to be around. Service was 10 stars!!

Adrienne and her staff are very sweet and friendly, but I had a very poor experience with the salon. I showed Adrienne the hair I desired which was a balayage ombré. I also discussed the price range and she said it would be 150 dollars for the whole thing. She dyed my hair and i was unsure if I wanted a trim but she started cutting anyways. After the process was done I looked the same with 5 random blonde streaks in my dark brown hair. The “balayage” looked like she slapped dye in my hair without looking. My hair didn’t even slightly resemble the picture. Furthermore, when I got to the register she said my total would be 250 dollars. I was so infuriated she charged me 50 dollars for a two second trim and 50 dollars toning without asking if I was okay with the up charge. My sister also came along and got the bottom layer of her hair dyed and she charged her 200 dollars. I now have to get my hair redone because of the terrible job Adrienne did. This was my first time ever going to a salon and this made me never want to go again. If you want beautiful hair like your reference photo do not come to this salon. Overall, I’m disgusted with the sloppy and unprofessional results and the OUTRAGEOUS price. I wouldn’t recommend this salon to my worst enemy.

Have a standing appointment every two weeks. Love this place!

Amazing staff, left extremely happy with my hair. My new favorite go to salon :)

I’ve been a customer of Adrienne Michelle’s since they opened. I’ve followed Adrienne to 2 locations and my family comes from Orange Park because she’s just that good. She always knows just what color/cut/product I need. It’s not just a place to get hair love, it’s a place to relax and catch up with extended family. If you haven’t tried it, treat yourself to a spa day.

Results looked nothing like what i asked for and was way overpriced for what they did.

Absolutely love going to see these ladies!!!

My girlfriend came here and is devastated over her hair. She was overcharged 100 dollars and has to get her hair redone because these hair dressers ruined her hair. Whoever works there does not know what they’re doing. I’ve never seen my girlfriend so upset.

Best massage I’ve ever received if you are judging on therapeutic affect after one massage! Ashley should be labeled as a healer. She worked on both my daughter and myself recently and quite frankly can’t say enough about her.

Went here after needing a much needed massage and decided to go ahead and get a hair cut. Its been very hard to find someone to cut my hair right. I dont ask for much but lots of layers so I can style it. I even bring pictures. Instead I left looking like I did when I came in. No layers what so ever and you couldnt even tell it was cut at all. I was never even shown the back of my head or if it looked right. I knew something was off when I didnt even get a style. I was so upset that I didnt say much as I think I spoke enough during the entire hair cut on how I like a lot of layers because my hair is so thick and long and I wanted to be able to style it. Well Ill never get a hair cut from there again. I was charged 55 for nothing. As for the massage, it was amazing. I may or may not be back for another massage. I drove pretty far to go to this place and to leave really disappointed just makes me not want to make the drive again. I also did not like that when I tipped I was not able to put who got what. So I assume the tip was split.

Friendly, welcoming salon. It has the cutest set up. You can tell Adrienne really loves what she does! I also had the pleasure of having her as my stylist. She did a wonderful job on my hair and made me feel comfortable with the drastic change I went with (I had 12 inches cut off!). She wanted to make sure I truly loved my cut, and when I got home, my boyfriend said he absolutely loved my hair--so, all in all, Im quite satisfied and will definitely be back :) Thanks, Adrienne!

You guys, I cannot say enough good things about Adrienne and her salon! I am new to Jacksonville and have had a lot going on in my personal life since moving here. I needed a drastic change, so of course I decided that change would start with my hair. I wasn’t sure where to turn and I was desperate to have my hair done. I called Adrienne’s salon and she had an opening the same day. I came in and she made sure that I left looking and feeling amazing! I absolutely love my new hair. This experience was nothing short of God’s goodness in my life and I am happy to say that I will now call this salon my home. Thank you so much, Adrienne! Y’all it is a wonderful atmosphere with people who really care. It’s warm, inviting, and peaceful. If you’re looking for a salon, look no further!

Great place and super friendly service

Everyone was really nice. The salon is beautiful and clean, very professional. Elizabeth was my stylist, she was terrific.

I love this place! Great atmosphere and friendly staff! Attention to detail and amazing service all at a wonderful price!

Coco and Adrienne are AWESOME! I took my 7 yr old granddaughter and myself there arriving at almost 5pm. Adrienne cut my granddaughters hair and it is gorgeous. My granddaughter also had a manicure and a ped icure and the entire staff treated her like a princess. They provided her with hot chocolate and a cupcake and was so very patient answering the very many questions of a busy 7 yr.old. Coco took fantastic care of me. I believe she worked a miracle. I had my hair cut, colored, highlighted,and styled, as well as getting a manicure myself. They closed at 7pm but, Coco did not rush or push me out the door. She took her time and took great care of me. I also noticed that they carried and sold some extremely cute clothing as well as jewelry, and hand lotions,bath bombs etc. All of which were very reasonably priced. My granddaughter is ready to go back today. lol However, we will be returning when the time arrives for our next hair appointment. As far as Im concerned this is THE ONLY place in Jacksonville. They are simply THAT GOOD!!! Thank you Coco and Adrienne for the fabulous new looks and for all you did! :)

Maddie is amazing! Before my haircut, she Showed me around the salon and spa and let me know about the other services they provide. She knew exactly what I wanted to do with my hair and was very focused and efficient but also very personable. She made sure I was comfortable during the cut & pleased with my haircut afterwards.

It looked like my 8 year old did my hair. Was charged twice the estimate.

I called and was able to book an appointment same day!! My manicurist was very knowledgeable. She made excellent suggestions and made me feel confident in her service. She was also very accommodating; jet lag set in and she was able to switch my pedicure appointment to the following day. My manicure came out great. I will definitely return. Great service and conversation!!

My best friend and I did a spa day here. We got one hour Swedish massages, gel manicures, and pedicures. The environment was my favorite part about this spa, it was so cute and cozy! I thought the prices were super reasonable and the services were good.

Ashley was very sweet, and professional, I signed up for the day at spa package (150.00)and it was awesome, highly recommend it

Absolutely amazing! Highly recommend. Owner is so positive and down to earth. The atmosphere is relaxing. Adrienne listened to what I wanted out of my visit. She gave me a price, based on what I wanted, and it was a bit out of my budget.She worked with me and helped me achieve what I wanted for a price that suited me better. Shes got a customer for life!

Excellent service and staff!! I’ve been seeing Adrienne since I was 16 and I have never left unhappy. All the staff is very accommodating to the costumers needs and they’re so friendly. Even a perfect place for a spa day since it offers massages, facials, and nails!!! I’ll never need to go anywhere else

I went in for a haircut and Dania did an amazing job on my hair as always.This was my first time in this salon though and I found all the staff to be very friendly and the atmosphere to be clean, spacious and very relaxing. A wonderful experience all around.

I love having Tori cut my hair. This shop is super clean and absolutely beautiful. They offer mani/pedis, massages and more. You are missing out if you do not give them a try!

First time coming here and it was beyond amazing. Really reasonable pricing for exceptional service. Definitely my place of choice for getting my nails done from now on

Adrienne is THE best!! I HIGHLY recommend her salon!

Love my hairdresser...Susan..FOIL QUEEN!

Adrienne has been cutting my hair for 15 plus years and I will not let anyone else touch my hair. I will go without a hair cut first, lol.On a serious note, overall the salon is extremely well kept and spacious. Of course, I get my hair cut by Adrienne but have also had fantastic pedicures by Heather. As well as wonderful massages by both Ashley and Noel. The rest of the staff is super friendly as well!Adrienne Michelle’s Salon & Spa is definitely a Great true full service salon - a real “one stop shop”!!

Friendly staff that do a wonderful job on men & women. My wife & I use Susan, shes great.. 👍

First I’d like to start with I have never written an online review, but felt like my experience needed to be heard . For the positives, the salon is very beautiful and well maintained and supposedly “ Christian “ and I had a wonderful massage with absolutely no complaints about that service - she was kind, professional and good at what she does . For the negatives, my pedicure was the worst pedicure I ever had in my life. I asked multiple times for warmer water of which she kept trying to adjust and it was still cold - luke warm . She did not get my cuticles well and had to have another nail tech come and help . She barely spent 1 minute scrubbing and massaging my legs and feet, and when finished the hair stylist asked if I had “ been painting “ because she left behind white scrub all over the back of my leg . I also noticed my heal was all ripped apart which was not like that prior to this service . For my nails the lady was very kind but my gel nails were chipping a lot in 4 days . I went back in the store to talk with the manager who said she doesn’t do any refunds and would only offer me a “ nail polish change “ for my pedicure . For my nails she rescheduled me for a week later, but I had an unexpected add on at work of which I had to cancel my appointment. She said I could not get a refund and would not re schedule me . As I understand I didn’t give much warning to cancelling my second apt, but I have a job where sometimes I couldn’t get out of work . I work at cancer center that gets add on patients . I felt like the manager was very unkind and not understanding at all . I wanted to fall in love with this salon, but sadly was left very disappointed ( and it was for my birthday 😢)

Awesome place. Very clean with a super friendly staff. Came in as a walk in and was worked in. I will be back for sure. Got a pedi it was amazing. I will come back for my hair at a later date.

It is beautiful! The place is so clean and peaceful. Ashley and Heather are the best. My feet are always so happy!

Coco is absolutely fantastic! She has done a great job with my hair. Highly recommend her.Since Coco left in early 2020. I had my haircut by the owner twice now. I wont be back.

I had a very relaxing pedicure done by Ashley, she is a real sweetie and does such a great job. The salon is so relaxing and peaceful. I love going there!

Awesome place my daughter took herself and me for a day of treatments and it was beyond awesome. Everyone was so friend6and it was a very clean and inviting spa

Pros:- The staff was very nice.- The interior of the spa is beautiful.Cons:- I was told the appointment would take 1.5 hours max. I made the appointment with an hour between when it was to end, and the beginning of my next appointment. The appointment took 2 hours, and was rushed at the end to finish. The drive to my next appointment was 30 minutes, was 5 minutes late.- I went in for the collagen manicure. Its supposed to include a massage. The only massage I received is when she rubbed the organic scrub into my hands and arms. Not a massage.- The nail file, and other utensils used at the finger nail station were full of other peoples nail dust. They had not been cleaned or sanitized.- I got french nails with regular polish. I new it would only last a week or so if I didnt do anything. A quarter of it came off within 24 hours. I didnt cook or clean. All I did was take a shower.- I got the Brazilian pedicure. The reason I was late getting out was because she left me there with my feet to soak for way too long. It felt nice, but thats not the point.- No massage, again.- They advertise that with this you get a foot buffer from Brazil. It may have been purchased in Brazil, but it looked the same as any other manual buffer. She made three swipes across the bottom of each foot. Thats it.- A waste of money for $65. I do a better job when I do it myself at home.

I had the most wonderful massage today!!! The atmosphere was so relaxing and this salon offers all the pampering you will ever need. I will be back soon!!

Ashley is the best! Love the atmosphere. Everyone always have a great attitude every time. I will not go anywhere else!

This salon has surpassed all expectations! Adrienne was spectacular and delivered gorgeous results. The facility is completely renovated and offers a variety of services. Id recommend this gem to anyone looking to book their next salon appointment.

For my first time being there I was amazed! The setting of this salon/spa reminds me of really cute diy decorations with calming colors. The staff there was extremely friendly. I went in for a hot stone massage with Roxanne, and she was the nicest massage therapist Ive ever had :) Before the massage I was pretty exhausted, and afterward I swear it felt like I took a 4 hour nap! She was amazing, and I will recommend her services to anyone whose looking for a relaxing experience.

I was in desperate need of a massage today, I strained a muscle while working last week and it was so tight, I had to take off work. I called many of the chain massage spas to see if they had any openings today and most were closed or booked up because of the hurricane that had a lot of businesses closed the last few days. Luckily I was able to get in at Adriennes today with Ashley. OMG I am happy that everywhere else I called was not available. This was my first massage in a spa type of setting and mannn I dont think Ill be going back. Ashley has hands that are divinely guided! She knew exactly where to massage even though I only gave her a general idea of what my issue was. She even made it a lot less painful than I thought it would be and that Ive experienced with other therapists who has worked on the issue. I have to say her hands were like magic, her movements were so fluid that it never seemed like she stopped massaging me, not even to get more lotion. She even used some hot towels in the service in a way that Ive never experienced. I do have to say it was mind blowing. I felt a noticeable difference in my problem areas after the session and she released some knots that I didnt think could get released lol.I could go on and on but I would like to comment that the spa itself was super cute also and Ill definitely be returning.

I was late but still they were so very nice and polite. Took precaution of germs and washed their hands before touching you

I love Adrienne! She always does a great job cutting, styling and coloring my hair. 10/10 would recommend

Today was my first visit and I have to say it was wonderful. A few of us girls went to get pampered and they did not disappoint. I had highlights/cut and also served lunch. I would recommend and ill be back. thanks great service

Such an amazing salon!!! She did a wonderful job on both my long hair and my toddler sons hair. It is a darling salon and we felt so at home! Adrienne is wonderful and has a beautiful business. I recommend this for a perfect family salon!!!

Thank you for making my daughter feel so happy and comfortable after she received her Swedish massage for the first time, she said she feels like a million bucks now. Lol! This is place is so great if you want to get ur kids/teens services of all kind related to pampering and spa services. Great customer service!

Loved it from the time you walk in everyone is friendly.. Beautiful salon.. Massage was great.. The pedi & manicure was great..

Quaint look. Good hairstylists. Try Tori! 🙋🏼‍♀️😃✂️💇🏻‍♀️

I am new to this area and wanted a one stop shop salon for my family, while I was there one day the owner comes over very visibility upset about a schedule conflict. Needless to say stuff like this happens but the reaction of the owner is what made me give this place one star. Very rude and short, overbearing and just nasty to her staff in front of customers wonder how shes like when there arent customers around, Wont be returning, there are too many of these salons around for me to have to witness staff being barated like that. The funny thing is the place is loaded with inspirational quotes all over the place but judging by the owners behavior she does not practice what she preaches.

Love this place. Looks really cute, clean and well organized. My massage was out of this world. Pedicure and facial was awesome. I will be back.

It is the best salon I have been to. Oksana is amazing!!!! Her nail art is way cool 👌

Great for the whole family.

What a wonderful experience. So relaxing and peaceful. The staff treated us like queens. A perfect place for girls day out.

I will preface this review and say that the place was nice looking and the employee who performed my service was very nice. With that said, thats the only reason I gave 1 star. I asked for my eyebrows to be waxed and what I got was my brow ripped off. The wax was left on too long and when she pulled the wax strip off, most of my skin went with it. That is concerning considering the salon boasts skilled technicians and excellent results. No maam...getting half of your brow ripped off and then the tech entirely ignoring the fact of what she just did and then charging $15.00 is far from excellence. Maybe a recertification or retraining is needed and hopefully this disgrace wont happen to someone else.

Wife and I Love this place the staff have become like family. The spiritual, friendly atmosphere, very clean. All Pros and no Co ns. God has Blessed this place with everything Christ gives Love🤗

This place is Amazing! Super cute, & great staff! 10/10 would recommend!

This salon is a hidden gem! It has tons of beautiful jewelry, clothes and accessories too! Adrienne made me look and feel years younger!!

Adrienne has been my barber for over a decade. Shes worked very hard to build up not only her clientele but that of her entire business. Her continued success is a testimony to her hard work and outstanding positive attitude!

I took my daughter here for a deep conditioning treatment and a manicure. The decor is so cute. The staff is super friendly. They did a great job on my 6 year olds crazy curly hair!

Honestly loving my new hair so much. Ive never been more happy with a haircut ever. I told Cocoa some vague things about why i was cutting my hair and the length of what i wanted and she made it happen. I will be returning for sure!before and after included.

Clean salon. Home type atmosphere. Polite staff

Coco was very friendly she Cut my 4 year old sons hair today, we had same day appt, I didnt really know the look i was going for but she had great suggestions based on his hair type and he came out looking like a Dream.. Also today is her BIRTHDAY so HaPpY BiRtHdAy :)

Coco is literally the best. Only person I trust with my hair or eyebrows! Love her.

1st time there but wont be the last. Had a mani, pedi, facial and massage and they were all great. Also very reasonable. I plan on going back for my hair also. This is a one stop shop for all of your beauty needs.

Love the staff, everyone is so nice. Great massage!

Love Adrienne and staff. They are amazing. Not your typical salon. Personal service that just cant be beat.

Beautiful boutique & Spa. Awesome massage, mani pedi & hair stylist!

After my dissapointments with Anthony et al salon for having a booking issue, I found Adrienne Michelles! I called and got a same day appointment. Adrienne made my day! I love how my hair turned out.The place is very nice. Love the rustic feel and they play worship songs! I wish I found this place sooner.

I have had a few cuts here now and have also taken my mom. Love this lady. I am always completely satisfied.

Love this place, nicest people anywhere, full service salon and they have a great little store

Tori did a great job as always highly recommenend

I bring the whole family. The new location is open and spacious. Great people.

I took my granddaughter and 1 of her friends there to have mani and pedi for her birthday and they treated them like they special. The girls really enjoyed themselves.

Alicia was great! Super friendly and definitely recommend her for all your waxing needs!

Great service! Love Adrienne, my daughters also love her. Great hair job!

Facials are awesome and so good and relaxing, lashes way too expensive to not be that noticeable.

Great job and awesome staff! Blessed to have found them.

Super friendly and extremely talented staff! I love this place and will be back!

Always a great haircut. Thank you Adrienne!

Nice, clean, friendly, but ... gel nail polish job poorly done. To thick, bubbly, peeled off in two days.

Fun gift shop & Ed does a great job highlighting my hair.

Great atmosphere and talented stylists!

We love Adrienne! Excellent services, highly recommend

Very nice salon! Everyone was very nice!! Highly recommend you try it out:-)

Went in today 4/12 my husband got a mani and pedi i got a pedi and him and both got massages. Ashley the massage therapist was amazing perfect pressure great massage. The two ladies that our mani and pedi they were both amazing. I meet Adrienne she was very sweet. Highly recommended salon and spa. We will definitely be back. Thanks again ladies

Adrienne is amazing and has a beautiful shop and boutique.

Always friendly and personalized service. Several services provided, in a comfortable and attractive setting.

I had a facial from Valentina, and it was amazing! I looked better instantly, and the results in the appearance and feel of my skin have lasted for weeks!

Absolutely love this place. Adrienne does an amazing job on haircuts and color and also perms

Our couples massage was awesome! We WILL be going back.

I am always pleased with the service I receive and Adrienne is the best!

Great place. Professional and clean

Very unprofessional, a new salon is being built in front of them, check them out going to be opening soon!!

Lovely salon and smells great!

Facials are great. Lashes on the other hand over priced to not be noticeable.

I love Adrienne Michelles Salon for its friendly atmosphere, wide range of services and ultra clean facility!

Always a positive and refreshing visit

Awesome staff and super nice facility. Clean restrooms