I used this company for an emergency repair over the summer and was so impressed that I signed up for their maintenance plan. Today was my 1st maintenance visit. The expert I had visit was Russell. He was excellent and explained everything to me and was so helpful... I think I have found my forever AC repair company... Highly recommend!!

Ideal Conditions exceeded our expectations, and we highly recommend. Our AC stopped cooling and quickly become very hot in our home. I called Ideal Conditions and they were able to put us on the service list for the same day. Within an hour and half, we had someone at our house! You receive text notifications throughout the process and are notified when a technician is on the way (very convenient). Tom (the owner) was the one who responded to the call and was able to quickly diagnose the issue. Even better, he was able to have the unit fixed in the same day. Tom was professional, informative, and honest. Very reasonable prices too! Overall, we were able to make the initial call to Ideal and have our AC repaired and house cool again all within a 5-hour time span!

They have an AMAZING team of professionals and they are so helpful and professional. Jason was awesome and so helpful. They really take the time to do the work correctly and are more than reasonably priced. I am happy to have been a customer after the original installers didn’t do their work appropriately or to code. I am so grateful to them and recommend them to everyone. They also have an awesome maintenance plan that delivers filters and vinegar to you every 6 months and do maintenance. They are truly amazing and I am so thankful they were able to help me.

Amazing company and amazing service. I called and had a quick and efficient conversation and they were able to send a technician out the same day to fix my issue. Mike was extremely professional and had great customer service. He explained all my issues in a manner were I could understand it and quickly fixed the problem. I would recommend this service to everyone. So happy to have found this company

Sunday at 5 pm our AC went out. We called Ideal Conditions and within an hour, We had the pleasure to meet Tom the owner. Our outside unit wasnt running properly. Thankfully Tom was able to check the system and help assess the issue. He went above and beyond helping answer our questions and fix the issue. He was incredibly friendly and very professional and best of all, he was quick to help us! Our house was nice and cool when he left!Thanks Tom!!

My air conditioning broke during the hottest part of summer and on a weekend. I contacted a different company first who didnt come when they said, and finally came out and told me I needed a whole new AC system. Another company said I needed a very expensive repair. Then a family member told me about Ideal Conditions. The owner himself, Tom, came out and showed me everything that was going on with my AC and said it was an easy fix and that I didnt need a new whole new system. And so much less expensive than the other repair estimate I received. He was very kind, understanding, and quickly got my AC working again. And they back up their work. Its so hard to find honest services these days and Im so happy to have found this company and will not hesitate use them in the future.

I wish I could give 10 stars! Our AC quit working on a Friday evening and even though I called after 7pm, the owner, Tom contacted me within minutes and the technician, Sean, came right away. Sean had the ac up and running in less than 15 minutes. He was so friendly, efficient and truly didnt seem to mind at all that he had to come out on a Friday night. The price was better than reasonable. We will definitely be using Ideal Conditions for all of our HVAC needs.

I was selling my home when my ac decided to not cool appropriately. The owner came out first thing in the morning before officially starting his day and fixed the problem quickly and cost effectively. The office staff was very personable and understanding of my situation…they worked with efficiently and compassion to schedule my service immediately! I cannot recommend them enough!!

I usually never leave a review but the service and professionalism of this company blew me away. I had the pleasure of meeting Tom the owner and my air problem was fixed within hours. He was very thorough and detailed, patient and explained everything to me. No hidden fees, everything went smoothly. It is hard to find companys that have great customer service and this company and Tom exceeded my expectations. I would recommend Ideal conditions to EVERYONE. They have gained a lifelong customer definitely!!

My air conditioning unit broke and I called Ideal Conditions based on a recommendation. So glad I did. They were very responsive and helpful over the phone, they were able to come that day, our repairman (Nick Snell) was very courteous and helpful. He was able to quickly identify the problem and fix right there on the spot. Back to AC on this hot day! Will use them again. Thank you!

As a first time home buyer you do not always know where to turn when something goes wrong with your AC in the middle of the night into Friday morning. I made a call first thing Friday morning and the company was able to have Tom at my house by 1pm to not only help me fix the issue, but to understand the issue and tips on how I can self maintain if I ever suspect it is happening again. Fortunately my issue was maintenance related and was a quick fix! Tom went the extra mile to let me know of the companies wonderful maintenance plan that also includes filters at a very reasonable cost! It is an almost no brainer to go with this company as they will add tremendous value and peace in your mind and home. I wanted to take the time to leave this review as I was thoroughly impressed with their response time and value offered!

Mike was courteous and professional. Great job! Thank you!

From the time I discovered, Ideal Conditions they have been prompt and professional. The first time I called them, I was given a quote over the phone, but after services rendered, charged less than the original quote! I believe Ideal Conditions has been proven to be a company of integrity... a breath of fresh air! I would highly recommend Ideal Conditions to anyone in need of service on their Air Conditioner. Their track record speaks for itself!Have a Blessed Day!Sincerely,Ms. Laura L. Johnson

Tom was fantastic, as were some of the other guys in the past. This company always takes the time to teach you about the repairs to solve on your own if you can. I have learned allot about my ac units and feel that they are very honesty and professional!!! Always!! I always recommend to anyone I know needing ac service

Mike E. saved the day for us! The evening before our house was going live on the market, our AC went out! We reached out to Ideal Conditions after 5:30pm and Mike came to the rescue on his way home! He was quick to identify the problem and was able to make this unexpected expense less stressful by finding us the most cost effective fix in the matter of minutes! We couldn’t be more thankful to Mike for his hard work, we will most definitely be using Ideal Conditions in the future for HVAC maintenance in our new home! Thank you, Mike! They are so lucky to have you!

I have had nothing but great experiences with Ideal. Mike and Ethan came out for a service call the same day of a big event and saved us!! They were both friendly, professional and informative. They are both a great asset to the company and their actions reflect their determination in making a great experience for the customer. Thank you both!!

Ideal Conditions has repaired many AC issues over the past 7 years for me. Their technicians are always courteous, professional, helpful, and timely. They explain their work in a way that a lay person can easily understand. Tom recently replaced my capacitor after an electrical storm ruined it. He quickly diagnosed the issue and ensured the problem was corrected. I highly recommend their technicians.

Happy customer. Mike and Ethan were the best; they had me up and running very quickly. Very professional and courteous. I will be a customer for life. Thanks again.

I’m so glad I called Ideal Conditions to fix the A/C in my new house. It was a bigger issue than the original maintenance tech saw so the owner himself came out to diagnose the issue and work with me on a solutions. The maintenance tech who completed the work, Sean Casey, did a great job cleaning the unit and replacing the dead fan motor. The cleaning job was so great I’m no longer suffering from indoor allergies!! I hope I don’t need to use them again for repairs but will definitely be calling them back for routine maintenance!!

This company is awesome. Called to get my AC looked at. Tom came out, figured it out and got the ball rolling to fix it. Great prices & awesome customer service!!

David #387 Came out today to fix my mothers AC which wasnt draining properly. He was very thorough, and professional, and did an amazing job. My mother and I have been loyal costumers of Ideal Conditions for many years and wouldnt dream of going anywhere else. Thank you guys for always been awesome.

I have been using this company for many years. Their commitment to superior service has never wavered. From the office staff to the technicians, everyone is professional and great at what they do. Ive been a customer since 2009 and I will continue to be a customer based on the integrity shown at each visit. Thank you for everything you do!

5 star service is not good enough to rate this business. I had an issue at 11:00 on a Friday night. Not only did the on call technician come out, the owner of the company that sold us the unit came as well. They did a thorough job, got the unit back up and scheduled my next maintenance appointment!

I have been using Ideal Conditions for more than 13 years now. They have always been professional, honest and cost effective. With that said you can never really understand a company or its culture until there is a concern or a problem. Last week their team came out to my business to figure out what was wrong with our air conditioner. They gave me a quote and we scheduled a day to have it repaired. After Tom the Manager checked the quote and repairs needed, he realized a step was missed in the diagnosis. He promptly reached out to me and scheduled a time to recheck the unit. Upon rechecking the unit, he found that the unit was diagnosed correctly even with the missing step. Tom then fixed the unit at no charge! I did not expect to have them fix the problem for free! Tom insisted because the step was missed; that he would use it as a learning experience for his team. It is rare to find people these days that stand behind their work to that level! It says a lot about their company and why it has grown over the years! Ideal Conditions has always done right by me. They work on my home unit as well as my business. However, Tom went above and beyond for me as a customer He has created a raving fan and a customer for life. If I could give more than five stars, they earned it!

A/C went down on a Sunday Evening, gave them a call, took them 20 minutes to get here. Total professionalism and honesty from start to finish, kept me apprised of everything going on from the diagnostic to the testing and subsequent repair, going to be plugging these guys at work for sure!

Mike was Outstanding in assisting us. He explained everything about the system (MX4) and the UV light. The job was done quick and he didnt pressure us to purchase a maintenance contract. Although we will purchase the contract because of the professionalism and the Veteran owned business. My daughter recommended this company to us because they replaced her AC unit as well and received the same professional service. Outstanding Thanks Mike.

The service was excellent. Ideal Conditions came at the expected time, listen to our comments about the issue, was able to diagnosis the problem and get it fixed. Tom took time to talk to us about the problem, was very professional, experienced, and knowledgeable. We will be calling Ideal Conditions for all of service in the future.

Using for repairs and preventative maintenance. Staff show expertise and complete repairs quickly. Russel was professional and provided routine care tips, in addition to regular maintenance.

Mike came today and fixed our air conditioner, he was very professional, courteous and knowledgeable.He explained what he was doing and what needed to be done in terms that were easy to understand. He is an asset to the company.

Dave truck #307...was great!Ac stopped working in middle of the night and was here by noon ...replaced a small part and was fixed in one hr . Fast friendly ..taught me how to keep system clean. We will be buying the yearly annual maintenance upkeep !Thanks again DavidCandy Pixler

Mike and Ethan were very professional and courteous. Great work!! Would recommend to others!!

This company is great and Ill definitely do business with them again. This is the second time this year that I had an issue with my AC/Heater and this time my home warranty company sent out Ideal to look at why my outside unit was cutting on and off repeatedly. The office called to update me on arrival since it was outside of the window which is really appreciated. Tom and Nick arrived and diagnosed the problem quickly and took the time to explain everything to me. Thank you!!

We had Todd come over and he was very helpful and friendly! Really great service!!

Mike was professional and explain the services being rendered and fast! Thank you will Definitely call again if I need my AC serviced again

I ajust had a service call to evaluate my A/C unit’s performance & efficiency. The tech, David Oehlers, was outstanding. He was honest, informative, and professional. David did not try to sell me on anything I did not need. Because of him, I will use Ideal Conditions again in the future.

Mike has excellent customer service, throughly checked unit conditions and found the capacitor and hard start kit was bad and not performing properly. I was very happy and pleased with his service and professionalism.

Tom Massey has the best customer service! Timelines and professionalism are second to none! Very happy customer.😁

Installed everything and left no mess, working great right away, dropped temp form 78*f to 70*f in minutes. My only A/C company. Dave was todays installer and was super professional and on time. The companies communication is excellent. They are also using Covid protocols right now.

On 7/31/2021 our AC went out in the middle of the night the next morning I called at 9:30 A.M. and at 9:50 A.M. Mr. David called me and said Ill be this afternoon around 2 and he was very professional and nice to talk with. Thank Mr. David truck # 307.

The team that replaced our ducts were awesome. The work looks amazing. We are seeing huge improvements in cooling our house off. The guys were so nice and professional.

The staff was very professional from beginning to end.David came out on an emergency call and made the initial diagnosis.Sean came out to do the repair work, and after the initial repair was completed, he discovered a secondary issue and submitted the diagnosis. Within a two day period, he completed the work and the AC is now pumping out cold air once again.Thank you to the entire team.

Our Church had air conditioning issue urgently. Called to IdealCondition, Mike has responded promptly and received the service perfectly. Not just system back on, he provided quality service and explanation for the year maintenance program, which is what we are looking for. Overall, it was awesome experience. I recommend Mike E. and Ideal Conditions. Thanks

I highly recommend Russell for the maintenance. The staff is amazing.

I am so happy that I chose Ideal Conditions for my air conditioning. I have been doing business with them for almost 5 years, and they installed my new a/c 2 years ago. From day 1 everyone is always so nice, and very professional, from the Owner, to the office staff, all the way down to the maintenance techs. My warranty is running out, so I purchased their maintenance plan. Their tech Fynn was just here, he was nice, personable, professional, and knowledgeable!One thing that is hard to find these days is an honest business person, and when you find one dont let them go. I hope this company never goes down, because I found an honest one, and I am not letting them go!! When the owner makes a promise, he does everything in his power to make sure it happens, or makes it right!

6/28/2021 - Todd was just here to do the scheduled maintenance on my A/C. He was great and knowledgeable and let me know that my A/C unit is in great shape. It’s definitely because of the work you all do to keep it running great. I’ll update again tomorrow after I have my ventilation ducts cleaned by your group, but I have the utmost confidence that whoever shows up to do that will be great as well. Thanks again for all you do.6/29/2021 - Mike and Jason were here to do the vent cleaning and they were awesome. Now the vents are clean and I’m hoping it will be a long time before having to do that again. Thanks again. I always appreciate the work you all do.

Just had our entire A/C system and half of our ducting replaced, and thanks to the top notch quality work of Tom (owner) and our two awesome techs Jason and Tommy, it was a smooth no hassle experience. We received our free diagnosis and then was presented with our options with zero pressure to make a purchase, and were given a complete scientific breakdown of our airflow issue. In addition we were encouraged to do our research prior to committing to any work. These guys were polite, respectful, knowledgeable, honest, and efficient. They busted their tails well into the evening to ensure our satisfaction. Highly recommend this veteran owned company. Wont find a better A/C company with the same commitment to high quality work and attention to detail.8/6/20 - I dont know what else this company could do right! But, they out did themselves again.... Tom just stopped by to check on us and the operation of our newly installed a/c system to ensure our satisfaction; wont find many companies who do that, if any. This is one company who appreciates their customers and we want to thank the entire Ideal Conditions Team for taking care of us! Could not recommend any other company after this experience.

Had a major problem with my AC unit system purchased from a different company, failing multiple times with major coil replacements each time at about 1.5 year intervals. Stopped working again and finally fed up, I figured I was going to have to replace the system that was only 6 years old. I decided to call a new AC company to give me a new system quote. I found very good reviews on Ideal Conditions, as well as factory certifications, so I called. The owner Tom came out and he spent a lot of time understanding what had happened previously, then discussing and analyzing what could be causing the ongoing problems with the system. We discussed options for buying a new system, but he asked if they could to do some testing before going down the replacement path. His technicians Sean and Nick came out, and found the problem that was causing my ongoing issues causing the coils to go bad. Bottom line, it would have been very easy for them to sell me a new system, but they were looking out for my best interest first. Fix is in and did not have to purchase the new system. This is an honest company. How refreshing. They have my business for good.

I am truly impressed with how professional and efficient this company is. I have a home warranty that I called to help with an A/C unit that was just not working properly. After dealing with one particular company a couple of times, I requested a new company come out and evaluate for another opinion, they sent Ideal Conditions. Originally Shawn came out and evaluated the problem. From the first point of contact, he represented a professional company and was honest about the situation. He made his suggestion to the warranty company of what needed to be done as my coil was in bad shape and I had a leak in my condenser unit. Knowing that this leak was releasing Freon, the company continued to reach out to me and make routine visits to fill it while we waited for the warranty company to process everything on their end. Nicole from the office would call me every week to check on me! Tom (one of the owners) stopped by on several occasions to make sure the unit was somewhat cooling and talk to me about my options. He gave me the knowledge that I needed in order to leverage the conversation with the warranty company after which I was able to replace my whole unit. The day of install, Nick, Tommy, and Tom came in the morning and got to work quickly. At the time I had been working from home and they were as quiet as could be and cleaned up completely when they were done. They all did great work and now I am happy as a clam sitting in a cool environment that is no longer sticky and muggy. Thank you so much Ideal Conditions! I would highly recommend to anyone who needs any type of HVAC service!

Mike was a life saver it was extremely hot he got the job done fast

Received prompt same day service for an AC issue, pools of water in the garage where handler is. Received phone call from technician Mike prior to arrival as I had been told. Mike is very personable and knowledgeable. Cleaned out the drain line which was pretty bad. New home for us. System no more than 3 years old so not sure if it was ever cleaned or serviced before. Mike checked out compressor, etc too. And all seemed well. Unfortunately a few hours later there was more pooled water in the garage. Called Ideal Conditions and was told they’d send Mike back. Though it was late, Mike was still pleasant and personable. He discovered about 5 inches of standing water in the base of the AC handler. He removed the water and suggested we run the AC fan feature for a few days to dry out the insulation to prevent mold growth. We are so appreciative of the prompt and courteous service. Thanks Mike and Ideal Conditions!

I am thoroughly impressed by this company and my technician, Sean. They were referred to me though my warranty company and they deliver every time. I recently had to put in a service request on yesterday, and Sean was at my house today, and was able to quickly diagnose and fix my A/C in less than 20 minutes. He was also, the technician that came the very first time when my coils had to be replaced, and he is always so friendly, personable and professional.I have dealt with other A/C companies before, and Ideal Conditions is the best thus far. Thank you so much for your speedy, correct and professional service! It is way too hot and muggy in Florida, not to have A/C.

Russell did the preventative maintenance for our HVAC system. He was on time, polite, professional and helpful. Great job, thanks!

Mike was great. Came in same day I requested an appointment with Jess (I think that was her name) and quickly fixed the problem. Highly recommend.

Russell completed the service on my AC unit today. Great experience. Russell explained everything in layman terms so I could understand. He was very professional and efficient. I would highly recommend Ideal Conditions for all your HVAC needs.

This place is my go to for all my heating and a/c services. Their tech Mike is an outstanding professional who was friendly, on time, and extremely knowledgeable. We will be requesting him for any further maintenance we require, and will always call Ideal Conditions!!

Always professional! with this company especially Jim andTom. Call you to let you know on their way. Go beyond and give information how to take care of your unit. Highly recommend. Thank you Ideal.😊

Technician David was very helpful and professional. Repair was done quickly.

My experience with Ideal was excellent. The technician Mike took the time to not only do a thorough job, but also answer all my questions and give me tips on prolonging the life of my system. I will be using them for my ongoing maintenance and will also recommend them to family and friends.

The people are always helpful and friendly. Finn came out to service my air conditioner and taught me a lot about keeping it clean and and setting the thermostats to try to save energy. Glad these guys are on my side

Oh where do I begin!!! ♡ I will start with 3 years ago when we built our new home. Another AC company (who will receive a not so happy review from me) put in cheap units AND decided to pinch as many pennies as possible by not putting a return downstairs for my 2nd unit. Both units had a return upstairs essentially causing my upstairs unit to do double the work which resulted in my compressor biting the dust! To say I am furious about it is an understatement. And of course that other AC company only allowed for a 1 year warranty for labor so Im out of the window.We decided to change companies as we did not trust them anymore. We found Ideal Conditions about 2 years ago when they serviced our unit and added frion (I hope Im saying the right thing). Well, a few days ago, my upstairs felt really hot and I called Ideal. Sean came out right away and assessed the problem (it was after hours as well). He immediately determined the problem. The owner came out the next day and we discussed the issue with not having a return downstairs. We mapped out how to add it in and they are here to fix the AC issue and create the return I should have had 3 years ago. I cant say enough positive things about this company. All of the technicians have been wonderful, Nicole at the office is super sweet, and Tom the owner values his customers like no other. Its hard to find a company where the owner comes out on the jobs. ♡ Thank you Ideal Conditions for everything you have done for us.*Sean with Ideal Conditions is wonderful. He came out to help service my AC and placing the return. Best company I have ever dealt with!* I am terrible with names but I wanted to also give a shout out to Mike as well. Both Mike and Sean were at my house today for several hours fixing everything! They have done a superb job. ♡♡♡

Ideal Conditions is one is the best HVAC companies I’ve ever done business with. Sean the technician called within five minutes of my conversation with the office and was very friendly and professional from the get go. He called the following morning to let me know he was on the way and arrived on time. He was extremely knowledgeable and correctly diagnosed the problem within moments of inspecting our outdoor unit. He recommended a service contract which saved us money on this and any future calls and completed the repair within 15 minutes. Sean’s professionalism is a good reason why almost every customer on Google gave Ideal Conditions a 5 star review.

Jim from Ideal Conditions was great! He was very thorough and took his time to do the job well of a general maintenance for our A/C unit. Very professional and described everything he did. Would definitely use this service again.

I have used Ideal Conditions since purchasing an historic home in Jax in 2016- need I say it had/has lots of problems? I found Ideal Conditions initially for a repair. The estimator/salesman Tom was TOP NOTCH and once I approved the work, every single employee (including office staff)was also exemplary. I have since needed them to replace both my upstairs and downstairs ductwork and install a new HVAC. They are always on time, always go above and beyond and have been there every time I have needed ANYTHING. I would highly recommend them for any home and ESPECIALLY for an historic home - not everyone wants to take on that kind of job. If I could give more than 5 stars, I would. Thanks Ideal!

Sean came out to my house today and was very professional. He was friendly and accommodating. He kept me informed throughout the service and let me know how everything is going. Ideal Conditions is a great company and so happy I found them when we bought this house!

Ideal conditions is the best in the business!! Sean was the technician and he was fast and professional! He was at my house the same day I called.. which was late on a Friday... found the problem... came back Monday and was fixed in no time.. he took the time to explain what the problem was and showed me as well... he is definitely an expert in his field of work!

David (#307) came out as promised on the weekend and fixed the thermostat!

Call them and less than an hours time they were here and the problem was fixed

Good customer service! They care about their customers

Russell was excellent, thorough, and took great pride in his work!

My AC went out in the evening so I gave Ideal a call 1st thing in the morning and the owner Tom, showed up within the hour. Mind you I live out in the country and about an hour away from downtown. Tom arrived and was able to diagnose the problem within minutes. He was able to fix it on the spot and mentioned my current unit still had a few more good years in her. This was great news, since I was concern that they were going to tell me I had to replace my AC unit of 20+ years..Overall, my experience with Idea Conditions was beyond great and I highly recommend. The owner, along with the rest of the company (according to the comments) are prompt, professional, and honest good working people who know their trade and are only looking to make a honest living out of the work they do.

Scheduled our semi-annual system inspection/cleaning. Russell, who has beed here before was professional as always. The inspection/cleaning was thorough and timely. Idea Conditions was also the company that performed the install severl years ago. Highly recommended.

On Aug 5, Russell did a service maintenance on our HVAC system. He offered good tips on how to maintain our system to increase the longevity of our unit. He found one issue that needed to be addressed by a service technician. When I called the following morning, the receptionist told me she would have someone out between 12:00 and 3:00. Mike was here promptly around noon time, assessed the issue, and was able to correct the problem to further extend the life of our compressor.We have used Ideal Conditions on our previous and current home and have always been pleased with their service.

Russell came out today for service on the unit they installed months ago, and I was so pleased with his personality and knowledge. my daughter and I both got schooled on how to better maintain my unit. He was very professional and dressed with shoe protectors and mask for COVID-19. Thanks Russell

Russell performed the routine maintenance on two homes that I own, and as always, he was wonderful in every way. Very efficient and truly strives to do the best job possible. Ideal Conditions is the best!

Tom and Nick are the best! Tom has always been very knowledgeable and professional in his explanations of the problems and Nick is focused and explains things well also. We have used Ideal Conditions for a long time and can always count on their dependability and responsiveness! Highly recommend them to all who need new A/C units or repair work!

We submitted a request through our 2-10 warranty when our heater broke. Ideal Conditions was much more timely in communication than a previous contractor that was assigned to repair a similar issue earlier in the year for our other unit. Mike arrived and diagnosed the issue as well as a few other recommendations that were not identified during our home inspection when we purchased the home earlier in 2020. Then Mike was back out in a few days with the part and repaired the unit. Thanks Mike and Ideal Conditions!

Both Ideal Conditions employees were on time and did a great job. They explained what they were doing and did not speed through the work to get to the next job.

Had a co-worker recommend them for our kitchen sink. We installed a new sink which was deeper than our old one. All of the plumbing and drain pipes had to be re-routed. They came on time and were very professional. The work was excellent and they offered a covid-19 discount. The tech was Johnathon and he was friendly and went right to work to finish the job quickly.I would highly recommend them for all your plumbing needs.

We were serviced by Mike and Jason. Our system was not functioning and they did the most they could do to extend the life of our system. When we agreed that it would be better to bring in a new system, they even discounted the work they have done on the old system into the purchased of the new one. Their work was very professional with a fast delivery time (2 days between the order and installation), quality of the product (we were able to choose our own system), re-check of any requirements (they had to change the power of the heating system due to the size of our wires) and cleanliness (no litter and they are very careful in carpeted areas). I really recommend their service and we are very satisfied with the outcome.

Mike was on time, knowledgeable and efficient. He followed Covid19 protocols while being friendly and relatable. I will be calling Ideal Conditions and requesting Mike in the future.

Russel was beyond great.

We had a great experience with Ideal AC. First Tom came over and inspected our situation and gave us a quote and explained a lot of things to us. We decided to hire him and within a few days Jason and Tommy were at our house. They were very polite and worked very hard even though it was very hot. They had to work up in a very hot attic. When they finished they cleaned up every trace of trash and debris. I highly recommend this company and would definitely hire them again.

Great service! Cannot recommend Mike enough. He was very thorough and checked the whole system inside and out. He even took the time to evaluate the airflow at no additional cost. Very courteous and would be glad to have him in my home again.

Requested service at 8:30am, was told service between 11-2. Received a call from Mike around 10 saying he was ahead of schedule. He arrived and to my surprise, he was wearing a mask. I certainly did appreciate that. He explained the process and diagnosed my problem. It was not an easy repair however it was completed by 1:00. He was professional at its best. This is a professional company and do not hesitate using there services.

This company scores high in both quality and professionalism. We were introduced via our home warranty company, in which they handled the issue promptly. We had a second call for our A/C several months later (different issue) and our home warranty sent another company. Not only did that company leave us with no air, the estimate for repair was over $1k and not covered by warranty. We called Ideal and Nicole not only had our warranty work order transferred to them, she was able to get most of the repair covered though our warranty. Mike was our technician and he come out immediately to assess the situation and left us with working air temporarily. Mike returned when the parts arrived and replaced our Defrost board and Zone board, as well as gave us good instruction on filter maintenance. Great job by the whole team! We are cool & happy customers!Semper FidelisCornel Huffman

Great professionalism by Russel. Paitent while teaching me about mainting my AC unit. Through checking everying with the unit. Thankful that he made us feel safe and showed respect by wearing a mask in our home during the pandemic. Greatful for the kind office staff as well for calling to schedule the appointment and being flexable when we had to change it. Would recommend to family, friends, and strangers.

Tom from Ideal conditions came out and diagnosed the problem immediately and fixed the problem. Will use Ideal Conditions for future repair / work.

Very Happy with their service. Had about 3 different ac companies and couldnt find the problem. They came and got everything taken care of.The technician I think his name is Ryan or Bryant was very professional and got the work done.

Everything done by Jonathon was top notch. He and his team installed a water softener in my townhouse a few years ago and did such a neat job with the piping, that my neighbor - a plumber whose primary residence is in LA - stood back and admired the work when I told him what had been done (my neighbor is a plumber, in addition to being a perfectionist). Jonathon recently returned to replace a part which went bad and again did a meticulous job. Not only does Ideal Conditions Plumbing do a great job with installation, they also clean up afterwards so you didn’t have to do a thing. You won’t find a better company for your plumbing needs.

Sean was quick, efficient and professional. Got the system up and running and explained the maintenance package offered, which I purchased. Top notch service.

We called to have a quote to replace our entire AC/Heat system and all of our HVAC plus move the new air handler to the garage. Tom came out same day and spent a few hours with me completely diagnosing my system and completely looking to see what was wrong while thoroughly explaining everything. I had quotes for two options within a hour! I approved the option I chose and Tim had his guys at my house 9am 2 days later. Mike and Tommy were my removal and install guys and they were amazing. They were very polite, constantly cleaning up after themselves and letting me know how the job was going. They completely removed the old HVAC system and then custom made a new one on site and after it was installed it looked like a work of art all the way down to the air handler. In 3 days I had a completely new upgraded hvac system and heat/ac unit, and my attic fully insulated. They even went above and beyond and rerouted a dryer vent for me. Then Shane walked me through completely programming the new thermostat and helped tidy up and add some finishing touches. After that Mike did the CFM test on my duct work and it came out at 94% on the air handler rating and 120% on just the heat unit. The professionalism and quality of work is absolutely unbeatable and hands down a pleasure to work with. I will never use any other company!Anthony D in Orange Park

Great service today. Had my yearly maintenance and happy with the whole experience. They did a great job. Highly recommend. Fynn was our technician today.

Tom the owner of Ideal Conditions is who I negotiated with for the system I purchased. My original installation Dec 2010 & have trusted their service & support ever since. I am late to report on July 14, 2019 issue when I called to report that air handler fan was not running and they sent out a tech, his name is Mike. This guy has a very instinctive knowledge of his trade and works very efficiently and to put it simply, he knows his $#!+ !! He accurately diagnosed the problem and had all the parts needed to fix it. I dont trust anyone else to fix or maintain my Air Conditioner.My most recent problem on 10/28/2019, the motor on my air handler died and I called for help. They sent out Mike again. He is spot on with his knowledge of air conditioning equipment and had me up an running in no time flat and the work was covered under warranty.While I had the opportunity, and for preventive maintenance, my in line Freon dryer was outside and getting very rusty over the years, and wanted to replace it and re locate inside the garage at the air handler and not outside at the unit exposed to the elements as the old one eventually would have leaked and it would have cost a lot more to replace with Freon. The service tech. Mike went straight to work on it, pumped the freon to to unit, put on a vacuum and did not lose on spec of freon and did not need to add any at the end. I am informing own Tom that they any service or repairs I need from this day on will be made & coordinated with his technician Mike as I really trust his knowledge and ability to get thing done right. Thanks for the years of continued support. The standards of Ideal Conditions highly reflected in the actions, the professionalism & knowledge of your technicians and you only need to send Mike to cover my account for any services as needed. Thanks for being one of the greatest companies I have had the pleasure of dealing with.

From start to finish everything Mike and his crew did a awesome job .If you are looking to put ductless ac in your home this is the place to come to .Pricing is competitive but realize these units save money The best way to zone your home .I would give this Company 10 stars but cant. But wait⭐⭐⭐⭐⭐ I can.Thanks for a great job.

Long story short, another AC company decided to sell me a top of the line system. 2.5 years later, I have multiple system malfunctions and have been experiencing redundant component failures. Ideal Conditions was willing to work around my schedule. Tom, the owner, personally came out to meet me with Sean, his service technician, at 6 PM. They analyzed everything and even did something that no other company did; they measured the airflow (CFM’s) from each of my 27 vents with an Alnor Hood. I had deficiencies on both my return and supply side of the system. This was a calculation that was not done by the installing company. Instead, they just walked around and “estimated” the CFM’s. Tom and Sean did not guess and put pencil to paper with facts. Afterwards, they analyzed my duct work and my system was operating at a 1.2 static pressure, which is death to the life of system components. Since a Carrier Infinity Zone System is extremely sensitive to static pressures, this had to be addressed. This by no means was a small task. In fact, most companies run at this point or try to sell you something else. After asking NUMEROUS questions, I decided to go forward with contracting Ideal Conditions. Mike, Sean, Jason, and Tommy’s attention to detail is something like I have never seen. Even though 99% of the work won’t be seen in the attic, they made sure everything was perfect. Everything is picture perfect from the way they designed the duct system, the way they hung the duct system, the joints at the plenum boxes, the wiring all neatly tucked and tacked into place, and the duct box to the air handler was reinforced. They added a fresh air intake to my system with an air filter to provide for a cleaner air profile and to keep the house in a positive pressure state which helps with the overall dust factor in a home. They fixed my house air filter system and replaced the wiring that was spliced 4 ways from the original installer. The system was “sweating” profusely due to the static pressure and even though this was fixed, they added extra insulation and replaced existing insulation that was damaged by the water. They also discovered that the system was jury rigged to work, so they drained the system of the Freon, put a line dryer on it, and replaced with virgin Freon and did a complete fresh install startup. During the duct install, they discovered some water pipes were inconveniently ran. Instead of just working around it, I discovered they actually have an electrical and plumbing department as well. Marti and Chris came out on Day 2 to re run the water pipes in a more convenient way that was aesthetically amazing. Not only that, the water pipes were rerouted so that they were not in danger of any damage from the high traffic area. This house is 25 years old. For 25 years this was just “worked around.” Ideal Conditions and their plumbing department did this out of true attention to detail and care. This detour also did not affect my bill. The end result was achieving 98% on the supply air. Anything 90% and over is considered a success. It originally was 76%. The static pressure was originally a whopping 1.2. Afterwards it was .25 on a normal operating stage. They also provided 3 complimentary filters. They say character is doing the right thing when no one is looking. It is so hard to find a company that will do the install the correct way, especially when that install involves house systems in the attic that the homeowner won’t see. Ideal conditions went above and beyond on this project, which was a large undertaking and a mess to walk into. The owner, Tom, was personally on site each day. The crew all worked tirelessly with absolute attention to detail and aesthetics. This company represents Honesty, Integrity, and Craftsmanship of the highest standards possible. Do not hesitate to call Ideal Conditions to address any needs you may have with your heating, air conditioning, or plumbing needs!

Called Ideal Conditions at 5:45 pm, this evening due to A/C going out. They sent Mike truck no. 308 out to my home. He was prompt, very professional and knowledgeable. He found the issue promptly and gave me options. I chose to go with the conversion kit on my air handler. This company takes care of those who served and have served our in military. Definitely will call and request Mike to come out again.

Ideal conditions has always taken really good care of us no matter the time of dayToday we had Russell and he did an awesome job getting us back in order!Ideal conditions gets a 10/10 in our book!

We are beyond happy with Ideal Connection!! Their staff is knowledgeable, skillfull, and has the very best professionalism. Our tech, Mike, arrived ontime and did a.fantastic job. He was patient with us and answered all of my questions without hesitation. I have, and will continue to, recommend Ideal Connection to anyone looking for AC services!! Thank you so much Mike

Our technicians Jason and Curtis were awesome. On time, professional, personable and respectful. They and their mgr Mike explained everything each step of the way. Made certain we were comfortable with the new system and made sure they cleaned up before they left. We would recommend Ideal Conditions for any work around your home!12/30 Had to call for a defective thermostat. Sean came right out and it was fixed in less than 30 minutes. He was pleasant and offered good information and instructions. Again another positive and responsive experience! Thanks Ideal!

I highly recommend Ideal Conditions Heating & Air! If I were able to give more than 5 stars in this review I would. My AC stopped working when I called at 10:30 PM. We had Tom at the house within the hour to identify the issue with the AC. He was able to resolve it quickly and we had working AC on this hot summer night. Tom went above and beyond to ensure that we were knowledgeable about our issue and gave us some actions to take to ensure we do not run into the issue moving forward.Edit: Ideal Conditions has saved me again. My outdoor electrical outlets were not working. I called for service and the same day had Nick and Curtis come out and quickly resolved my issue. I will continue to recommend this company for any issues you may have!