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Comfort Heating & Cooling Service
1111 Gum Branch Rd, Jacksonville, NC 28540, United States
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Comfort Heating & Cooling Service

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Je
Review №1

Excellent customer service. I have had older AC units serviced and eventually replaced by them. Recently needed a check due to a cooling issue. The technician was thorough in checking all possible issues with the air handler and external unit. AC is running nice and cool now. Would easily recommend to family and friends.

Bi
Review №2

We had our house generator serviced for the first time. They installed it a year ago. As with the installation, the maintenance was done without issue. The technician was smart and friendly. He even got the generator and my phone app to speak to each other. I’m very pleased with this business and have recommended it to my friends often.

Au
Review №3

By far the best HVAC Company I’ve dealt with. I have had issues for the past year and dealt with different local companies and Comfort Heating and Cooling Service exceeded my expectations! The team showed up on time and replaced my entire system within 5 hours. If you need a reputable company with great prices and knowledge, this is your place.

Ma
Review №4

We have been using Logans Comfort Heating and Cooling for several years since being recommended to us by a coworker.They have always been very responsive and treated us fairly.Yesterday, I had them install a new HVAC system and JR and his staff were very accommodating and they ensured that we were comfortable until the completion of the job.Thanks again for excellent customer service/ Mark & Penny

Lo
Review №5

Remy was very professional, knowledgeable, and courteous. He explained what was wrong, what was being replaced and what to expect. Would definitely recommend him and will be requesting him when we call for maintenance from here on out.

Da
Review №6

I have had this company install 2 new units in my home, and maintain my units at my coffee shop. The entire crew who did my install this past week were professional on time walked me through anything I didn’t understand and just really good people. I am grateful I have Comfort keeping us cool at home and on my side in business! Thank you!!

Ti
Review №7

Professional and courteous. Brad, Jonathan, and Remy went above and beyond to complete my daughters change out. Would definitely hire this company again.

As
Review №8

We called at 8:00am and the technician was at our home by 10:45am the same day. I was very impressed with the efficiency and accuracy of the scheduling process. Anthony, our technician, had the AC fixed and running in less than an hour. We use Comfort at our church and they were highly recommended by our Priest and parishioners. I am grateful for their service.

Ga
Review №9

Came an hour and a half after calling on a weekend when everyone else I called couldn’t get there until the evening or next day. Technician was in and out quickly and efficiently. Quickly located problem and repaired it by replacing the capacitor within 30 minutes. Highly recommend this business for any type of ac or heating repair.

Ja
Review №10

The day before my family was leaving for vacation, our air conditioning stopped working. I needed help ASAP and your company was there to help! Your technician was thorough and professional. So grateful you were there for us! Many thanks 😊

Mi
Review №11

Remy was extremely professional and courteous. He showed up on time, explained everything and was respectful. Will definitely request him from now on.

Ja
Review №12

Comfort Heating and Cooling installed our Generac generator last June, and the set up and installation was such a smooth process. They also service our generator. They are very helpful and professional. They respond to service calls and inquiries promptly. I highly recommend them.

Br
Review №13

Chris was great. Extremely flexible with my situation and went well above and beyond what was asked of him. Very personalized and professional experience. I have multiple properties in Jacksonville. These guys are batting 1000 so far. Keep up the great work!

Do
Review №14

Remy is very knowledgeable and professional. I called on a holiday and he fixed a reoccurring problem that was not noticed by another company. Great service.

Da
Review №15

I have had nothing less than exceptional service when having two heating - A/C systems installed. They have been prompt, professional and knowledgable. I have currently contracted for a whole house Generator system, nothing better than dealing with the home town team.

De
Review №16

Great company! A fair price and quick installation of a Mitsubishi ductless A/C unit. Great experience all around. Highly Recommended!

Ch
Review №17

Chris was very professional. He explained my issues in a way I could understand. I will call them again for other repairs as needed.Follow up: spoke with Junior who set up an install and financing. Today, April 13, 2021, Brad and Jonathan came and worked hard all day removing old units and installing new heat pump inside and outside compressor (not sure what its called). Cleaned everything up, swept, took all debris away. Very pleasant and courteous. Professional. Would definitely recommend this company.

as
Review №18

Didnt know that our AC compressor had went out woke up from a nap to a house that was 92 degrees call and without 30 minutes they were here and this was an after hour call I wish I could give them 20 stars because they are the best my dad used them for years and now I will pick up from my dad (best company in Jacksonville) And the young man was so sweet 10 out of 10 He was very professional and got the job done with quickness So I would recommend this company to anyone

da
Review №19

They came a whole hour and a half before the time they told me they were going to come. Long story short my son is autistic and pretty much depends on the a/c to prevent nose bleeds. I called them as soon as they open and told me they had an opening and will send someone at 2:30pm. He came at 1:00pm and even called ahead and despite it being a missed call he still came by. Was in and out in 30 min and even helped me with my thermostat along with the capacitor. Fair priced and super reliable will be using this company for all future needs.

Br
Review №20

On time, friendly service, honest and quality work. Easy to understand what is needed and takes the time to explain why. Overall good people! 😀

Fr
Review №21

We’ve been working with Anthony for about 2 years now. He’s the best. Really nice. Knowledgeable. Efficient. Friendly. He helped us resolve a pesky issue with the system freezing up last year.

Ga
Review №22

I had a wonderful experience with Comfort. The tech (gentleman with the red beard, I’m sorry I forgot your name) was prompt and on time. He listened to my questions and concerns. He was very knowledgeable and friendly. I received my inspection back the day of. I would recommend Comfort Heating and Cooling for repairs and inspections every day of the week. Thanks All!!!!

Fu
Review №23

Called during peak summer and I got an appointment with in a couple days, and they sent a technician. Nick was super professional and even explained what the problem was. Will definitely use them again in the future.

He
Review №24

Just want to say that Comfort Air provided us with top notch customer service. The technicians, Junior and Jeremy, were very curteous and on time. Junior even provided us with window AC units while the parts we needed were being ordered. We would definitely use Comfort Air again! Thank you!

J
Review №25

Excellent service! Technician arrived on time and was very professional! He showed us what he was doing and explained the issue he discovered! We called this company for a “second opinion” because the diagnostic from the first company did not seem accurate! I’m glad we did! We will use Comfort Heating and Cooling for all of our future heating and air needs!

Ch
Review №26

Excellent customer service- from booking the appoint to the tech showing up on time. Tech (Josh) was professional & efficient. Will continue to use Comfort Heating in the future

Re
Review №27

This is the first time uding them and they were really great and explanied eveything to me

Mi
Review №28

Great service, very reliable and professional. Been using them for years. They installed new a/c and ductwork, a mini split unit and a whole home generator about a year ago. They did a great job. Quick on service calls when needed.

Na
Review №29

The technician did an excellent job in determining what the issues were. The unit is very old and needed two different parts replaced.

Vi
Review №30

Great service. Nice technician. Wonderful experience

Ma
Review №31

Called at 9:30 am, by 12:35 they were here, and by 1:10 my problem was fixed. Anthony was amazing and very respectful and professional. I have owned my home for over 12 years and have only used Comfort and they keep knocking it out of the park! Great job and thanks for fixing my 90 degree house!!!!

J
Review №32

Outstanding service, on time and they do not price gouge which is refreshing.

Sc
Review №33

This company has installed HVAC systems in two of my homes. They are very professional and did exactly what they said they would do. Their prices are great. They are also awesome for service after the sale. I would use no one else for my HVAC needs.

Ca
Review №34

Nick was prompt, friendly, efficient, and very professional. I enjoyed having him here to replace the capacitor.

CE
Review №35

Went by their shop off marine blvd. just needed the condenser fan capacitor. Needed one now but they wanted 150 for it when I can get the same exact act one online for $23.99. I would’ve paid double the price so they can make some profit. The lady at the desk didn’t even ask for the model. She just said it’ll be $150.***update lady didn’t explain about why the $20 part is 1000% over priced is because it comes with a service warranty which I understand but ordered the same cap online for $20 to save money***Recommended to use if further assistance needed***

Ma
Review №36

After a small lightening storm our thermostat fried, having small children and pets and the home being at 90 degrees. We called and they came out within the hour and solved the problem.Would recommend to family and friends.

Ka
Review №37

Anthony arrived on time. Once we explained our problem, he was able to detect the source in a matter of a few minutes. He was able to replace the broken part and we are enjoying cool air again. He is very efficient and is very knowledgable about Air Conditioners and Heating Systems. Anthony has always given us excellent service!

Jo
Review №38

This is a great company. Staff is friendly and efficient.

Ka
Review №39

Had my unit fixed within the hour. Great service for a great price! Absolutely recommend!!!

Di
Review №40

Diagnostic service on heating/ac system. The tech checked out my air handler and gave me a report on the unit. He informed me and showed me that the unit had two safety measures in place. He checked out the thermostat and explained how the unit responds to cold temperatures. I now have piece of mind. He was very courteous, professional and most important informative.

Rh
Review №41

They were able to come a day earlier than scheduled due to a cancellation. I am thrilled.

Br
Review №42

Wonderful service. Same day weekend emergency work done without costing an arm and a leg.

He
Review №43

Robby and Chris did a great install today! Efficient and great work. Friendly and hard working.

Lo
Review №44

Fast service, reasonably priced!

De
Review №45

Thank you to Logan and the whole crew!! You were critical to helping us open our new business. Great people and great service!!

Jo
Review №46

I had Randy as my technician, he was great.He called me and let me the problem and let me know future problems to look out for .Fantastic experience

Da
Review №47

I’ll be using these guys anytime I need heating/AC work in the future. Really good turnaround time and quality work!

Ch
Review №48

We have used Comfort several times and have always been very happy with their work across a variety of hvac tasks at our home. Most recently we upgraded to a zoned system so we could make the house a bit more efficient while allowing us to have more control over the temp in different rooms. It was a multi-day installation, but the techs from Comfort were always here on time, professional, courteous and friendly (our dog is sorry they aren’t coming around any more). The system works great, and when we needed to make a small adjustment to one zone they came right back and got it set up just right. We have also had to replace one compressor and an install an entirely new unit as our old hardware could no longer be maintained. They gave me several options and walked me through the pros and cons and prices of each solution. In the end we got what we needed at a great price after we did some comparisons. I will continue to use this company and recommend them to others.

Da
Review №49

Great people. Very respectful. Did a great job.

Ke
Review №50

They quickly got us scheduled for a AC unit replacement because one of ours stopped working. They were upfront with the estimate and stuck to it, and when the employees showed up to replace the unit they were on time, professional and worked quickly. Would highly recommend this company for any similar jobs.Pt 2.Called them again to fix our other heat pump. They scheduled us a next day appointment to get our heat checked out. Anthony was a very professional, knowledgeable, and efficient technician that quickly fixed and tested the whole system. Would give more stars if I could! Will very highly recommend this company!

Ir
Review №51

Anthony was fantastic. On time knowledgeable and polite. Did not take advantage of my lack of knowledge. Perfect service.

Sh
Review №52

Nice and professional customer service and technician

Di
Review №53

Technician showed up on time. He was professional and informative. He took the time to explain the systems in a way I could understand as well as gave me tips on how to maintain the system. Highly recommend.

Gr
Review №54

Prompt courtious service

An
Review №55

Outstanding service and very professional. Give them a call and you will not regret it! They respond in a timely manner and complete quality work. Highly recommend!

Da
Review №56

Professional and knowledgeable service technician.

Je
Review №57

No matter who comes to the house we have had great service. All of them have been very nice guys, work hard, communicate well and work efficiently. They were prompt each time they came, kept me updated but stuck to their work while I got things done around the house. Their estimate was on point and did not change and they got our AC up and running ASAP when we were without it upstairs. Thank you so much Comfort!

Ha
Review №58

Great people trust without worry

Je
Review №59

Absolutely wonderful service!

Ge
Review №60

HIGHLY RECOMMEND this business showed professionalism the entire time and truly cared for my family. Any questions that were asked they would answer. Most importantly they live up to their motto “do it right the first time”. If you want fast service and the job done don’t hesitate and call comfort heating and air.

Do
Review №61

First time using Comfort Heating~Air after dealing with another local service provider for years.First impressions mean a lot: Courteous. Patient. Professional. Knowledgeable. Arrived on time as scheduled. Smartly dressed with a positive attitude. Detailed explanation of work to be performed and provides multiply options that fit within my budget.Honest business model wins the customer: Through inspection of my entire heat-cooling system with feedback on how to improve efficiency and cost savings. I am currently under contract for 1 year.

Ma
Review №62

WE WERE FIRST TIME CUSTOMERS. I was very happy with their service. I had a technician at my home within 24 hours and he showed up on time! JR did an excellent job at making sure we understood the whats and whys of the things needing to be fixed, and was very reasonably priced. Also, the parts needed were stocked on the truck so everything was fixed within an hour. We are very happy customers.

Ra
Review №63

Should have called Comfort the first time! After having a bad experience with someone else called Comfort, the service tech was very pleasant,thorough, and knowledgeable. He even took the time to teach us how to care for our system. Also Amanda in the office is a pleasure to work with. Would highly recommend Comfort and will not hesitate to call them again when the need arises!

Ka
Review №64

Day before 4th of July and we were in town visiting our daughter and her AC wasn’t cooling. We called and thought no way we will get someone out today but we were wrong. The lady we spoke to on the phone was so understanding and helpful. She got us an appointment same day. The technician that came out was professional, thorough, and super polite. Went above and beyond and the cost was very reasonable. I recommend this company highly and can’t thank them enough! Super service and great people! Thanks so much!

St
Review №65

Very pleased with their work. They were here when they said they would be, an finished the day they said they would. They gave me a good price on the estimate and stuck to it. Very polite workers and did awesome work on installing a new unit and duct work. I recommend this company to anyone looking for work to be done.

As
Review №66

Fantastic service!! The guy knew right away what was wrong, easy fix. After previously dealing with other companies, Comfort H&C was phenomenal! Very reasonable pricing, highly recommended.

li
Review №67

Comfort Heating did a superb job and very efficient. Once was decided what to do Comfort Heating just came in and completed the job in the time-frame Logan had said and everything every day was cleaned up. There was more to my project than I thought so it was wonderful to have his expertise in guiding me. Thank you Logan.

Br
Review №68

Welp. I wanted to like this company based on its reviews. Called and made an apt and was able to get one the next day. Took off work to be here. Next day comes and I get a call that my apt has been rescheduled for the following day at 8:30am. Uhhhh what? No! I took work off. Very poor decision making. Will NOT be using the company.*P.S. the lady who answers the phones (not the secretary) was wonderful that’s about it*

Jo
Review №69

I called and was told a technician would call when he was on his way. The next week I called and was told the same thing.Could not give be a day or time so I called another company that came the same day replaced the bad part.After two weeks I am comfortable in my home.

Sy
Review №70

I highly recommend these guys! Our air went out this weekend, and they were here within 15 minutes of us calling & fixed the issue. Thank you!

Br
Review №71

They came out same day fixed the problem with in a half hour. The guy was extremely nice and explained what was going on . Not sure why this company only have 4 stars it should have 5. Definitely will only call them for future problems.

PN
Review №72

Excellent service and response time. Logan and crew very professional and did a great job. Thanks Comfort Heating and Cooling.

As
Review №73

Fast friendly service

Gb
Review №74

Great experience! Amanda, Logan and the crew that installed the unit. These people are very easy to do business with and I would recommend them to anyone.

Iv
Review №75

I highly recommend this organization for your HVAC needs. The gentleman that came to our home quickly identified the problem, gathered the necessary equipment, and got the heater back up and running. The price for diagnostics, parts, and labor was also a blessing. Thank you very much!

Ca
Review №76

They did great work. They really care about their customers and it shows a lot when a business will go out of their way to make it right.

Je
Review №77

I have always used Comfort Heating for my needs. They have always been on time solved my problems. Today they replaced my HVAC system and the job was done in a great and professional way. I am very satisfied with their work.

AM
Review №78

I was so pleased with the promt appointment, the crews efficient and skillfull work and their pleasant demeanor. They showed up on time, got the work done and kept us informed throughout the entire process which is not something you get often with home improvements. Thank you Comfort!

Je
Review №79

Absolutely the best company I have come across in the Jacksonville area! They showed up on short notice to fix our system. Within minutes they had diagnosed the problem. The best part, they actually showed me what was going on and let me watch them test to part to show it was faulty instead of just telling me what parts were needed. The technician had the part on the truck and within 30 minutes my system was working better than before. Without question, this is the company you want to use!

Mi
Review №80

I am very pleased and happy with the service I received. The technician was very polite and helpful. Plus, I called and they had someone to my house within 24 hours. I would recomend them.

Ti
Review №81

We had excellent service from Logan and all of his staff. They arrived on time and completed the install in a very professional manner.

Ro
Review №82

Have completed the rough in stage of installing for new construction but so far everything is great Looking forward to completion

De
Review №83

Logan and his team installed our new unit and we have been very pleased. They are very professional and go above and beyond in all areas, from installation, explanations and service!!

Mi
Review №84

Logan went out of his way to go over and explain everything that was going to be needed for the new unit to be put in.His business and caring attitude is what truly helped make the sale.Thank you Logan!

Au
Review №85

Comfort Heating and Cooling has provided top-notch professional service each and every time. Their timely response to service calls, professional workmanship and knowledgeable staff has been helpful.

Mi
Review №86

If you need a common HVAC issue fixed like refrigerant recharge or simple diagnostic then Im sure they could help, but if its a complex issue then I would recommend going elsewhere. I had a HVAC tech come out to check on my AC unit after it started blowing warm air. The tech looked everything over and said everything was working as it should, despite my unit blowing warm air... He informed me that I could call back the next day if the problem persists. The next day the problem was still there so I called them back and was told they were booked, but would call me back later to set up another appointment. That was two days ago and I havent heard anything back. I ended up calling another company to come out and they diagnosed and repaired the issue within 30 minutes. If you like paying an $80 service charge just to be told they cant find the issue and then get stood up by them when trying to give them another chance to repair the problem, then this is the company for you. Two stars is generous.

Ca
Review №87

I really have nothing but high praise for the work that they did!!!! I would recommend them to anyone that need Heating and Cooling service!!! They did a top-notch job from beginning to end!!!!!

Va
Review №88

You can always count on Logan and his team. Great service as always! Thank you.

Ro
Review №89

Very professional and trustworthy. Only ones I would ever call in this area.

ma
Review №90

Horrible Company to work with! Just save your time and your money when it comes to them! Go find another company to help you out that wont take advantage of your situation!

Ev
Review №91

Fast, competent, and reliable And well priced. 💯 will use over and over again!

Jo
Review №92

I called asked for a free esitmate and apparently they do not do free estimates for service work . That is under handed and shady .They charge $85 to do this esimates so becarefull I wouldnt recommend this company at all!!!!

Do
Review №93

Next day appointment with all of my questions answered.

Fe
Review №94

Great customer service .

Information
10 Photos
94 Comments
4.5 Rating
  • Address:1111 Gum Branch Rd, Jacksonville, NC 28540, United States
  • Site:http://comfortheatingandcoolingnc.com/
  • Phone:+1 910-455-1408
Categories
  • Air conditioning repair service
  • Air conditioning contractor
  • HVAC contractor
  • Heating contractor
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:8am–5pm
  • Sunday:8am–5pm
Offerings
  • Repair services:Yes
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