Second time using comfort zone. Brian was fantastic! Same day call for a non-working air conditioner. Knowledgeable, competent, arrived when he said he would, and helped educate me as an air conditioner owner. Highly recommend this company.

Brad Smith was the best. Answered all my questions and he took his time explaining everything he was doing.The office staff had great customer service skills and was very professional.I set up an appointment for Brad to do maintenance work needed and he and came on time and I’m satisfied with the work done.I would Recommend Comfort Zone To my family and friends.

The owner and employees went out of their way to make our installation a professional and amazing experience! Prompt, courteous and extremely knowledgeable and professional.Highly recommended for anyone looking for professional and affordable HVAC services for great warranty.

Great prompt service, Brad was extremely professional. He walked us through what he was doing with our unit. We highly recommend him and Comfort Zone to any problem you have with your A/C.Mark P

Excellent technician, arrived on time and explained every aspect of service. Highly recommend them!! Daniel was great 😊 Follow-up was excellent! Our AC unit is running perfectly, all in a couple of days, great company!

Chris was excellent. Knowledgeable, friendly and professional. I appreciated how quickly I was able to get an appointment and also how well they communicated with me regarding the appointment. So happy my a/c is running again. Thanks!

Serviceman arrived during appointment time and was business like and professional. Did his job with competence and in good time. High marks above other air condition services used by Home Warranty Service previously. Glad they changed companies and made me happy. Keep up the good work CZ!!!!

Chris is amazing and very professional; figured out the problem within minutes. Very great service. I am satisfied. Will use them again 👍

Very unprofessional staff... employee who claimed to be the supervisor was showing younger employee extremely unprofessional methods. 1. Arrived and had no mask on didn’t ask or didn’t try and maintain 6 ft. (Normally not a stickler but this is my home) 2. Went upstairs to view AC unit and began working on the wrong one. Insisting that nothing is wrong but a clogged drain. (I’m not HVAC specialist but if there is no water in the tray-bone dry- it’s probably hard to determine that’s the issue especially if they were not there long enough to to use any other techniques besides visual inspection). But none of that mattered because IT WAS THE WRONG UNIT. 3. When I approached them to ask he got into my face and said “yeah mama! You got it! That’s exactly right!” However, didn’t answer my question. He then sat down on my brand new couch and began going through what we owed. BEFORE he even looked at the correct AC! Then confusingly enough chose to do the one thing that wasn’t covered by our warranty. $150 later still no results. My advice go elsewhere or at least vet them prior to allowing them in your home. *Sprays Lysol, while still quarantining in a hot house*

Honest and efficient, made sure everything was done and working before they left.Not just a you need a new AC company. Good techs that actually know how to fix systems.

Chris the tech was excellent, great person to represent your business. He was professional and had us up and running in no time. Thanks great business

Very professional and prompt. We received a copy of the completed work order by message shortly after the service tech left. Would highly recommend this company!

This company has been thorough, knowledgeable and efficient. I would highly recommend this company to anyone who looking for help with their ac.

Very responsive and reliable. Brad Smith, the technician was knowledgable and informative. Front office service excellent as well. Recommended 100%

I have an older heating/cooling system, and over the last few years, I have had to use Comfort Zone of North Florida for repairs. When called they gave me a date in which the Technician would arrive. I receive a call the morning of informing me the Tech would arrive. He was on time and I couldnt have asked for a better technician. Brad came, adhering to the current health concerns. I Confirmed the problem with my system. He went straight to work and within 30 minutes had my system back up and running. They are my goto

These guys are great! Straight shooters and efficient. Highly recommend.

Always professional, prompt & on time! I recommend them every time! The jobs always done right the first time!

Robert provided excellent service. He is very knowledgeable, courteous and professional. Well done!

Use them for a maintenance service and rarely have any problems with system. When have had a problem, they come ASAP. Definitely recommend them purchasing and maintenance of HVAC system.

I have been using comfort zone for a couple years now and probably will never use another AC company again. Their value combined with exceptional customer service is unmatched in the Jacksonville area.

George was very friendly, got to work quickly and answered all my questions about the system.

They came out and were professional and explained everything in detail to me. Very friendly and comfortable to around. Thank you!

Robert and George were courteous and professional. They were able to repair my AC in a timely manner.

Very professional, knowledgeable and attentive to detail. Excellent communication throughout the whole process and such a speedy repair! A gem of a company.

Both employees were great. And Diagnose my problem very quickly.

This company serviced my clients air conditioning system through 2-10 home warranty. It took them a month to install a system. First they misdiagnosed the system and attempted to install a replacement compressor on a 20 year old condensing unit. When they failed to cheaply repair an outdated system so they could make maximum profits they agreed to install a new system. They charged the clients $1000 dollars in bogus items such as extra labor hurricane straps and pad building a platform they never installed a platform because it existed and hurricane pad and straps are code for any new installation. They also charged 85 dollars for a permit which is also a normal part of any construction project. I called and asked for a permit number at 12Pm - 4 hours after the installation started. They never called back so a couple hours later I called them and they had a permit number ready, but it had only been filed minutes earlier then they gave some poor excuse that theyre busy blah blah. The truth is they were never going to file/pay for the permit, but once they (the company and Ashley in the office) were caught red-handedly being the SCUMBAGS they are they filed for the permit. This company has little ethics as do the people that work there. Theres a reason they work with 2-10 warranty company ripping people off- THey are an IMMORAL and SCUMBAG COMPANY.that works hand in hand - just look at the 958++ negative reports 2-10 has on BBB and this company works with them exclusively in the Jacksonville area.

Chris was highly professional, took time to explain my ac issue, and very helpful overall. I have gained trust in this company

Was honest andwand straight forward about what they observe to be wrong with the unit. Wasnt going to perform a fix it quick job knowing that it wouldnt last long.

Chris was great. Took care of the issue with efficiency and courtesy.

Great service and reasonable price.

The technician was very nice and professional thank you for your service.

On time, thorough/ professional and technician briefed me on all aspects of this check-up

Comfort Zone came out exactly when they promised and worked directly with my insurance company which gave me peace of mind and a repaired AC!

Very professional company I used through my home warranty. I would use again and recommend.

Communication was very clear, technician was in and out leaving the house cold and the customers happy.

Excellent service. They answer all questions and follow up with our home warranty as needed.

Supervisor Robert was very professional and knowledgeable. Highly recommend him!

Knew what he was doing. Very nice and professional.

Excellent service..technician very knowledgeable and helpful.

Prompt, explained the service we’d receive. We could feel a difference in temperature of the house before Brad left. He found an issue and corrected the problem.Thanks Brad!

Pleased with the professionalism of the technician and the quality of work performed.

A sprinkler head was damaged during the installation of a part on our outside unit and Comfort Zone did not charge us for the AC part. Thank you

Amazing service! Very professional and personable!!!

Chris was very dependent and professional. Explain the services he perform .

Fast and professional service. Diagnosed the problem and had it fixed in minutes. They were honest and said all he had to do was reconnect something that had been disconnected. It’s good to know I now have an A/C company I can trust for both business and residential.

Great job! will use in the future.

Tech J.D. Alcott did an awesome job! We have “heat & air” for the 1st time in a long time! Thank YOU so much! Chris & Stacey, Thank You for all your Help in getting us thru this! You both are ‘Amazing People’ and we Thank You! We know we can depend on Comfort Zone! God Bless You All 😍

Robert was very unprofessional. He had not even checked the system and decided that it was the way the sunrise and sets that was causing the problem. I needed somebody to actually check the HVAC system and tell me whats up so we can resolve the problem. Even if the suns the problem I needed a solution. Wasted my time.........

Chris was Awesome. He helped me out with my new wifi thermostat with ease. Awesome Service and Incredibly Knowledgeable and Professional. Highly Recommended.

Robert is great, quick and professional! Thanks!

They are very responsive to follow up inquiries and the dispatch technician took the time to respond to my 100 plus questions.

The staff were very helpful with my unusual HVAC project, I will continue to use them for my office and home!

The problem that was missed by two previous HVAC techs was diagnosed and repaired in ten minutes.

Chris nailed the problem immediately and fixed quickly. AC working well now.

Very professional and knowledgeable

Great customer service. Fast & friendly

Good job

Issue resolved.