2 hours for an inspection and battery change with an appointment with a 9% markup on everything to cover shop expenses. Ended up paying $70 after the cost of a battery for them to take their time to swap it out. I guess their labor charges make sense if it takes that long to do a simple task. Next time I’ll call AAA that will come and do it for free without having to leave my house.

Those guys are great! 10/10 would recommend. They break everything down for you and show you exactly whats wrong.

Went in to get my inspection done, in and out in 30 mins and with friendly customer service great place!

Great customer service and attention to detail. I was told about this shop by word of mouth. My air conditioning went out and I called them up and Travis said yes sir bring it right on over. I brought the car over the same day and they offered me a ride back to work. Travis contacted me later to advise of the repairs needed and the cost. A1 service from beginning to end. Will recommend CRCC for your repair needs. They have a new faithful customer.

They were friendly, professional, knowledgable, on time and efficient, could not ask for anything more.

I normally go here for inspections, but after a bad experience with another mechanic shop I came here to get additional work done. Had quite a few repairs and replacements that needed to be done. They are always very kind, thorough, and informative. They have definitely earned a new customer, and I will refer them every chance I get!

I had a great experience with Chimney Rock car care. They were extremely helpful and friendly. Did not try to upsell me on something I didn’t need. Also followed up on the service with a text and made it easy to communicate if i needed anything else or had any questions. I’ll definitely be going back.

Chimney rock without a doubt is the most professional, honest, and cordial mechanic I’ve ever been to. I very clearly knew each piece of repair that was happening and they gave excellent advice on car maintenance schedule afterwards. I originally came for a simple state inspection, but ended up repairing my other problems I’d known about because they had such an attitude of professionalism and honesty. They’ve certainly earned me as a customer for as long as I’m here.

Chimney Rock car care provided professional service for my Texas State Inspection for both my vehicles. I scheduled an appointment & it was done efficiently and promptly. Great job!

These guys are not only very good at what they do, they’re g to he most honest people you will find in this business. I’ve gone in a few times thinking needed brake work only to find that I didn’t. How’d I fin out? They told me instead of doing unnecessary work!

If youre looking for an HONEST car shop, here you are! Theyre professional and organized. Thank me later!

Excellent service! They break everything down (no hidden fees) and great communication. I have been a customer 5+ yrs. You guys rock!

Service was timely, quality of work was very good, and the staff was very helpful. Going back next week for more maintenance on my vehicle. Very pleased!

Everyone is quite professional and pleasant. I will be entrusting my car to them from now on. I feel they are very honest and caring.

They always do great work there. The mechanics are top notch.

Travis, Juan and the entire team at CRCC understand service and value their customers. I dont know much about brakes, but I dont need too because of the expert mechanics at CRCC. We take are 4 of our vehicles to CRCC for all services. Much appreciate their taking time to explain their full car review from bumper to bumper and advise on service. Thanks Guys great job!

Bought a set of 4 brand new tires for my Dodge Ram truck and purchased warranty to go along with them. 2 years later and still well within the miles of coverage I had a tire problem. Contacted company about the problem to see if I was still covered with warranty which I was. Customer service states that nothing is on record or even any information about me purchasing the tires from their location. Also very rude on phone and felt like I was a bother to call about them about the problem. Called the bank and they can’t look that far back on records. So I’m just out of luck. Very poor service at this location and so convenient for them to not have me in there system when I call for my warranty. Feels like a scam. I suggest if you guys want to buy Good Year tires go to an ACTUAL decent car shop and not SECOND lender for them like this company.

I went to Chimney Rock for a oil change and an inspection. I appreciated the customer service, the transparency of the costs, and the efficiency! Will definitely return.

Brought my car in (10 year old car) to have the belts change and the back shocks fixed. Also needed a brake check because they were acting strange. Asked for an oil change and tire rotation while they were doing things. They were so helpful and nice! They called and sent pictures of everything they found. They found no issue with my brakes. Great value for services and very quick with fix.

Having a bad experience at Caliber Collision is what brought me to Chimney Rock Car Care. I came here to get my headlight fixed after Caliber failed to do so. Travis at Chimney Rock Car Care was so helpful and honestly gave me a big sigh of relief because I felt like he actually cared to help me in every way he could. Travis and Juan both were extremely knowledgeable and informed me of other things my car needed. They really broke everything down for me to understand. As a young woman, it’s difficult and uncomfortable for me to get my car maintenance because it was always hard to gauge if the seller was being honest with you or is just trying to take advantage because let’s be honest, I’m a fish out of water with anything car related LOL. However, Travis provided the most professional care I have ever experienced and his communication is outstanding! I will definitely be coming back for all of my future car maintenance!

Good bunch of guys and gal. Reliable and Trustworthy.

Absolutely fantastic experience. Travis was one of the most helpful and happy people I have ever dealt with in the industry. Additionally, the manager personally gave me a ride to work while my car was being repaired. Incredible all around. Thank you!!

Very nice experience...went for my state inspection and got it done in 30 minutes 👍

I have personally frequented Chimney Rock Car Care for all my car needs for almost 10 years. They have always been thorough, timely and have not held back from the hard truths about what my vehicles truly needed.The owner Garrett has worked in this industry for a long time and is as honest as they come. His team is first class and get the work done right and in a timely manner. This is a local, family run business that is operating in a high demand area of town.I recommend them to anyone and everyone!

This place really takes care of you and does a very thorough job. Travis is terrific...his communication and customer service are top-notch.

I dropped my car off for general repairs like windshield wipers, oil change, alignment etc.. I received a call stating my car “supposedly” needed $1400 in repairs, including a $900 brake job & a new tire. I’d recently replaced the tire they were speaking of 4 days before. I politely declined & said I’d get a second opinion. I picked my car up after work noticed while driving my car all of a sudden has a loud whistling noise coming from the back of the car. I didn’t have this issue or brake issues before I dropped my car off. I took my car back the next day & they wanted to charge me over $500 for back brake pads. I politely declined & took my car elsewhere for this “new found problem” that my car all of a sudden had.

Amazing customer care service by Travis!Service is fast and a quality check up on all 3 occasions Ive been in. Highly recommend, it become my neighborhood car shop and I never had one before.

I have been going to this place for almost five years now and I wholeheartedly recommend this shop to everyone. As someone who runs a customer service oriented business, their knowledge, friendliness, and willingness go above and beyond, are leagues above many autoshops and stores in general.I can only remember one time when I went to an autoshop (it was a franchise and I needed the problem solved quick). Their service was frustrating, impersonal, indifferent. Worse, I walked away feeling unsure if they fixe my problem. From that point on, I intentionally gone out of my way to visit Chimney Rock Car Care with all my car maintenance, even though I have to go out of my way to do so. And do you know why?Because my car is an investment and if I need to someone to take car eof my investment, Im going to put my investment in the hands of honest, hard working, professionals I can trust.Shout out to Erin, Juan, Travis, and the entire team in the back for going above and beyond with my car, breaking down their expertise into something I can understand (because breaking down something foreign/complex to something laymen can understand is the true sign of expertise), and for making my time waiting in your lobby an experience I always look forward to.

They were friendly, courteous and went out of their way to help a non paying customer get safely back on the road.

I am here in Houston visiting and I was well over due for an oil change and noticed some wheel vibrations on the drive to Houston. So I decided to take my truck in and chose Chimney Rock Car Care as it was close and seemed to receive a lot of business. I am glad I did as the tech was very friendly and prompt with taking our work order and updating us through the service on things that needed fixing. Thanks to these guys my truck is riding smooth again! I highly recommend them for any car maintenance needs.

I went in to get my oil changed and they //finally// fixed the rattle I had been hearing for months. Thank you!! Travis was a great help.

Thank youTravis H for your professionalism from start to finish!

I wouldnt trust anywhere else to do any work on my truck!

Wait was a little longer than expected even after making an appointment.

Overall fine. Technicians switched the lights away from auto, and left it on.

Took my SUV in for a bunch of random things (inspection, oil change, serpentine belt, air filters, etc.) and they got it all done in a day. They actually emailed a report from the service tech that included photos of him going through the car - never seen that before and really gives you peace of mind. Makes me feel good to support a family-owned business, but they make it easy by doing a good job.

They got me in very quickly, gave me a ride back home, they fixed everything quickly and for a good price. They also picked me up to bring me back to my car. The staff is very friendly and helpful as well. Highly recommend!

Travis H and his team did an amazing job in making sure my car ran smoothly. I came in for an oil change and inspection and left feeling they did so much more. He let me know about future issues that might arise or things i should not need to worry about. Highly recommend for I felt my car was in good care.

As a woman, I was ready for them to try to up sell me some BS... I do all my own work on my car but it was time to get state inspected ( chose this location because it was nearby and I once saw a hot guy work there) And if you been ripped off before you learned to expect the worst. I was expecting for them to tell me I need new wiper blades or blinker fluid, maybe piston return springs? After waiting 40 minutes and watching my car watch me from the parking lot, I had to ask the adviser what was going on. I was nearly the only person in their. After He went to go talk to somebody and one of the mechanics brought it around. Im not even sure if they knew they had a state inspection waiting. 10 minutes later they bring me my car & everything is gravy. In my opinion this place is women friendly. 👍👍👍 Thanks! Much better than the scammers at Firestone for state testing!

This place is convenient and is willing to go the extra mile. I always come here to get my vehicle inspection and I never have to wait long. I always come back.

Gary and Aren are great people to do business with. They go out of their way to fulfill your needs in a joyful manner. Only place I will take my car needs to!

Could not have had a better experience than I did with Brett and the team at Chimney Rock Car Care. I have been in Houston for 2 years and honestly procrastinating on a few up keep items because of the challenge that finding a new mechanic can be. I will not be going anywhere else in Houston. Honest, professional, knowledgeable, and just overall great people. Thank you!

They got me in very quickly, gave me a ride back home, they fixed everything quickly and for a good price. They also picked me up to bring me back to my car. The staff is very friendly and helpful as well. Highly recommend!

Ive been bringing my old car to Chimney Rock Car Care for years. As a single lady who knows next to nothing about cars, they have always taken great care of me. I trust them to keep me running and not take advantage of my naivete. Billy, Travis, and Juan in the office are always great to work with and so friendly and helpful.

I have been bringing my car here for a year now.Travis, Juan and Billy are extremely friendly and professional.The mechanics are very knowledgeable. Thanks Chimney Rock Car Care TEAM for keeping my old clunker running.

Erin was VERY professional. The guys that work on the cars KNOW WHAT THEY ARE DOING. I took my car to the Hyundai dealership to see what was wrong with my brakes and they just gave me a “guess” or what was wrong. I brought it back to Chimney Rock and they drove my car and gave me the EXACT problem and fixed it the SAME day. They even took me to Autozone to swap out the parts! WHO DOES THAT? This place..... Thank you guys I don’t have noisy brakes anymore!!! ♥️

Today was my second time visiting Chimney Rock Car Care and similarly to the first visit, I was underwhelmed with the service and guidance provided. On my first visit, I was advised to have a specific test done for a confirmed problem that was found. When I returned for the service, I was informed that the problem that had initially been diagnosed turned out to be inaccurate. I was still required to pay for the test and labor despite their own oversight on the initial visit. I then asked the advisor if he had noticed any additional major issues with my vehicle and he only mentioned a minor issue with the windshield wipers. I returned home and realized they had marked down a major issue with my brake fluid that was not verbally addressed. I called the shop for an explanation not even five minutes after my departure and received no answer. I took my car here wanting to give my business to a smaller shop rather than the dealership, but will not be returning again in the future due to the lack of communication and generally less than friendly service. The labor costs were also quite high with little to no explanation as to what had actually been completed and why.

Fantastic service, very conciously and dedicated stuff of co-workers, who take care of your car as of their own, they are little pricey but for this mount of care its worth it to me. Also they will advice you first and communicate with you in advance what is urgent or necessary to do with your vehicles and are not pushy. This is what I appreciate a lot!

Great customer service! Brett was the absolute best. Fast, friendly service. Will be back again for all of our family’s car care needs..... 5 🌟’s

This place used to be the best car place in houston, Honest, educated and affordable.however, Juan is running this place now and he is rude everytime I work with him. He says he will call back, never does. He even diagnosed my car with an ac issue, windshield fluid issue when actually the fluid was low. I cannot believe that he is still employed. I feel like Im talking to an angsty teenager when I call.

They went above and beyond.

Garrett and his staff always do an excellent job keeping my car serviced and maintained. Hey are punctual and fairly priced.

Whenever i had a problem with my car, they solved it professionally and quickly. A trustworthy establishment. Highly recommended.

Came here for a state inspection. They were friendly, Waiting area was clean and they had hand sanitizer. Good business, no issues.

I was having an issue with my AC in my car. I brought it in on a Saturday and they had it done within 45 minutes! The cost was very reasonable and they had great service. They checked everything else in my car and gave me two recommendations for upcoming repairs to start planning for. Also, I had recently hit something on my bumper and they even removed the excess paint for me as a courtesy! Great place that I would highly recommend!

I love this place all the work you ever need done on your car you can drop it off here and it will be ready same day

Used this place multiple times. 109$ to look at the vehicle, they also take unreasonable amount of labor to perform simple tasks.After overly high billing i started looking into what i was being charged for. They apply a 110% up charge on parts. When i pointed it out they acknowledged how much they up charge and said their system does the up charge and they cant override.I will never go back and do not recommend using them for any service.

Literally every other shop applies the fee they charge to inspect your cars issue to the final bill. Not these greedy people. They charge you for all the material and labor on top of that. Never getting my business again.

So the guys in front are outright liars. The man who came in right after me was told it would take 2.5 hours until they could do an oil change for him. I asked if I was going to have a wait, since they never mentioned it to me. They assured me I was fine since I was just getting brakes, so I went ahead and signed for their free diagnostic. Over an hour later, they hadnt even looked at my vehicle. After almost another hour, I finally get an estimate thats far more than what Ive paid for the exact same service elsewhere. I didnt have time to go to another shop at this point, so I go ahead and okay the service. I was then told it might take two hours to finish. Two hours later, and they hadnt even started! I asked what was up and was told, we have the parts in stock, hes just finishing up this car and then hell start on yours. 4 HOURS AND THEY HADNT DONE ANYTHING. I totally understand that shops can get backed up and that appears to be what happened, but THEY KNEW they were backed up AND THEY STILL TOLD ME they werent.

I trust Chimney Rock Car Care that they will tell me the truth about what I need. I always appreciate their professionalism and expertise!

Got lower control arms replaced. Good mechanics. Good place to get work done

Honest repair shop that is quite fast and straight forward. Very comfy couches too when waiting at the shop

Quick and professional. Practicing social distancing.

These are friendly, trustworthy professionals. When they say my car needs something done, I confidently take their word for it and know they will offer the best price. Ive had multiple vehicles serviced here on several occasions, from just fixing a flat to oil changes to replacing my alternator and brake system. They never let me down, and Ill continue to come here.

We are from Pennsylvania and own a State Inspection garage. Our daughter, in grad school at U. Houston started using this facility. She had her vehicle inspected there and they did a great job! She has since been back for an oil change and a repair on her air conditioner. She was treated with respect and received great service. I would recommend this business to everyone!

Very helpful, honest, and professional staff.

I don’t know too much about cars so the idea of going in and being asked a bunch of different questions about my car, sends me to panic. I went in for just an oil change and got just that. No questions asked and no sales pitch. Just gave the guy my keys and he filled out all the paper work for me. It was amazing! Both men that helped me with signing in and checking out were so kind! :)

I recommend Chimney rock car care for any of your automotive repairs or maintenance. I recently started taking my 2013 Camaro to them and 100% satisfied with the work. Their customer service is extremely impressive. Billy and Travis were both awesome!

They are very professional and helped explained things simply. I had Car problems in the morning and by end of day was solved. Would go back.

5 🌟 service, thanks again!

Needed to get my car inspected in a pinch. Billy at the front desk was very friendly and funny. Took about 30-40 minutes to be in and out. Free coffee in the back to enjoy as you pass the time. All in all, didnt find much of anything to complain about! Good people, 5 stars.

Everyone there is always so friendly and welcoming. I know I can count on them for my car care needs. They provide quick and affordable car services. Billy is great and always makes me laugh! Keep up the good work Chimney Rock Car Care!

This guy is great. He is a former BMW Master Technician. He is an honest worker and has serviced my BMW since I moved to Houston 2 years ago. His rates have always been incredibly fair. Garrett is also great at estimating service time required, and does everything he can to meet his timeline. Did I mention that he is also very skilled? His diagnostic skills are especially great.I highly, highly recommend giving this shop a chance... service you can trust!

I took my car for a grinding noise it was making and also an inspection of the brakes. The noise had ceased and they couldnt find a cause. They inspected the brakes and found they were fine, no need for work.Its not often you drop your car with an auto repair shop and pick it up same day with no bill. I think these are honest people, and thats one of the most important criteria when selecting an auto shop.

Im a bit new to the area and decided to give Chimney Rock Car Care a chance. Im all about reviews so of course Google helped me on my decision to try these guys out! Very polite and good energy in this place :) everyone was so nice! Only service I got was an oil change but they also let me know what else my car was needing in the future without any pressure of getting it done right away. These gentlemen made me feel comfortable and Ill definitely be back for more service!

My wife and I have been bringing our car here since we move to Houston, we Yelp the place, and same quality of service we got and still do get. Last year they did the CV joins replacement to my Juke 2011, GREAT work, event better, less than me taking it to the dealer, which I compare. Oh, Billy wont try to push you to do stuff that is not needed, like the dealer.

Great customer service. They were able to squeeze in an oil change on short notice within my 45 minute lunch break! Fair prices and cozy waiting area.

Customer service is great, the owner has a good staff plus hes very straightforward with letting you know whats going on with your vehicle. Ive been a customer for over ten years.

Went in to get my oil changed. They were prompt and able to find 3 more issues with my truck. Allowed me to walk out to see the issue. Gave their recommendation but did not push me into anything. Allowed me to really understand what needed done, what could wait, and how they were working on it. Best place I have been for my truck.

Update on 12/12/2019 :Im changing my rating to 2 stars after my 2nd visit to the shop on December 12.1- I called on Thursday at 1pm and talked to Billy briefly and asked if the shop can do the 60K maintenance for Lexus IS250 2014. Billy told me he would call me back in 5 minutes but he i waited an hour with no call so i called back and talked to Billy again and he said he will be calling me again as he was busy, which i understood so i decided to drive to the shop since i live in the area, anyway he got everything ready and i singed the paperwork and he said it will take 2 hours. So i left the shop and came back after 2 hours.2- When i got back to pick up my vehicle Billy told me that they replaced the parts need to be replaced but declined to replace the spark plugs which is the most important this for the 60K maintenance. This is not acceptable in many ways, first you should tell me from the beginning that you wont be able to replace the plugs before hand 2- Even if you didnt know until you opened the hood, you should have called me and update me and give me the option if i want to proceed. you cant just do a partial 60K maintenance on the car. We are all have busy lives and i could have easily took it to the dealership and pay extra $100 to get the work done as you dont charge so much cheaper than the dealership.3- I asked Billy if i can returned the vehicle tomorrow to get the spark plugs replaced as he stated that a gasket is needed, first he said yes but when i asked him if he is sure then he started looking into his computer and said that he wont be able to get the gasket anytime soon. thats when i became really frustrated and asked him if he can release the car back for me.4- I understand that people may make mistakes as no one is perfect but my frustration was that the shop did not even try to make this right and keep my business. I walked out unsatisfied and spent 3 hours for a simple maintenance that did not even got completely done. I liked this place when you guys helped me with my front headlight replacement but i dont think i will be back and return to the dealership for any work that my car need.*******They might be overpriced a bit but they are definitely honest people. They fixed the car headlight by changing a bulb for $220 after I was told by Lexus dealership that ill need to replace the whole headlight assembly for $1300.1st time doing business with Chimney Rock Car Care :The techs at chimney Rock car care took a look at the headlight and only changed the bulb and saved me the cost of replacing the whole thing. I will definitely be bringing my car here again for maintenance and other car services.

These guys are awesome! They take care of my personal vehicle along with all of my company vehicles. I never have a problem with any of their work, they always do a great job. They keep you informed and updated throughout the whole process and dont try and up-sell you. I would definitely recommend them to my friends!

This was my second visit to Chimney Rock Car Care. They are extremely friendly and efficient. They dont try to sell you services that you dont need, and seem upfront and honest with their clients. I will definitely be back.

My first visit yo this place.Took my SUV for a safety inspection since i move from Va. Staff were friendly and helpful,i will definitely come back here to have my vehicle get service again.

Good service and the app wow made everything easier 👍👍👍 good prices good service bs aside..

Great experience over all.I brought my BMW in for an oil/fluid change. The owner went over everything with me and got it done quickly and reasonably. No upselling at all.Billy took my call in the morning and was quick and to the point about the info I needed (time, scheduling, costs, etc) so I could get it handled quickly,I got their later than my appointment time right before they were closing but they went ahead and did the work anyway since I had called ahead without a fuss. His wife was working front of house and was helpful, knowledgeable and even helped me out with some advice and price of parts for a friend who wasnt going to get the work done there just to help out.

I typically do my own maintenance, but I did have to go in for a wheel alignment, and their alignment price was on the pricier side, but due to convenience (I work close to the shop) and good ratings, I decided to just get it done here. I also asked them to re-balance my wheels because my wheel weights on the front passenger wheel was scraping my brake calipers after I rotated my tires the night before, and I removed the wheel weights myself.Once it was all done, the alignment seems to be just fine, and they seemed to resolve the issue of my wheel weights scraping on the passenger side, but now the new wheel weights they installed on my driver side was scraping. It was kind of annoyance to have to go back to get it fixed again, but luckily, they were very helpful and fixed it free of charge.My only big complaint was the price and the fact I had to come in twice. Locally, I can get an alignment done for about $75, but maybe its because its in Galleria, it was around $150. Also, Im not a car guru by any means, but I feel like I have a good understanding in car maintenance since I do them myself, I know when a mechanic is trying to blow smoke up your bum and one thing I appreciate is that these guys dont do that. They wont try to push anything on you, and I can respect that, and theyre willing to help so thats a plus.

Ive been taking my partner and my cars here for a year or so, and every time I go, I mean to write a positive review, but always forget. Long story short: theyre great. They go the extra mile to make sure you know exactly whats wrong with your car, and exactly what its going to take to fix it. Theyre willing to work with you to find the cheapest solution to your problem, if thats what you want, or do the super-deluxe version if thats what youre looking for: bottom line, they want to make sure theyre doing what you need and what you want. Ive got literally no complaints about their work, which is something I cant say about any other mechanic Ive ever hired.

Had a nail that required a patch. They could have easily said that I needed a new tire like many other shops do these days but they didnt and just did the patch. Thanks to Billie Smith and shop crew for making things work

Very nice place. I changed my tires couple days ago at some other place and suddenly noises comes from my right front tire. I just stop by Goodyear Chimney Rock location and Jason fixed the problem very quick on Friday evening around 5 pm. It took Onu 10 min. He was very quick. it was on rush hour and it usually takes a while to fix your car. The lady was at the front was very friendly and talkative. Even she did not charge me at all. It was amazing. Thanks again.

Good place to get an oil change.

I get the best customer service at Chimney Rock Car Care and love going to a place I can trust. My previous mechanic would always find the most expensive solution to my problem but with an older car, I like to know my options and not feel that I am getting ripped off. My car is running great again and the service was very affordable. I appreciate having a heads up that brake service will be in my future so I can plan for it. Thanks again!!

Family owned full service auto shop. Honest techs with very good diagnostics and repairs. Clean lobby, restrooms and parking lot. Easy access in a great location.

They ran there is awesome! Chris took care of me in quick order and got me back in the road with a smile. Clean facility with a friendly staff. Ill be coming back for future needs. Thanks Chris Clement!

They got my car in quick for a state inspection (and tail light bulb replacement). They called to update me when the inspection and light replacement was completed not too long after. Lounge is comfortable with a TV and coffee/water station as well. Good experience overall, I will be back.

Juan was very accommodating and the service was performed as expected.

I took my car to NTB before bringing it to Chimney Rock Car Care. They were able to order my replacement tire faster than NTB and were cheaper too! Id recommend them to anyone needing fast, honest and reliable service!

Very thorough and detailed! Did a great job with my car, and my mechanic was very honest!

This is my new go to car care center. The level of attention to service Billy shows to his customers sets them apart from their competition and even other same branded shops. I unreservedly recommend Chimney Rock Car Care.

This guys takes care of you like they know you forever

Went in for a State Inspection on a Saturday afternoon and they got me in and out with no fuss and great personalized service.