Fast service. Great customer care. I had a bad experience with a salesman many years ago but today I thought that I would give them another try. I am glad that I did. The management and staff are excellent!

Normally we have a good experience using these guys but when my daughter took her car in for an oil change. One of the guys thought it was a good idea to tell her that “she needed” to do all kinds of other services with a final total. I can understand recommending services but not “you need to”. We have used these this location for about 9 years. If this is how the new name does business, we can take our vehicles somewhere else.

FANTASTIC PLACE! Quick and easy service! They even helped me get my son to school while they fixed my tire. Definitely not going anywhere else!Would HIGHLY recommend. People are super friendly! && as an added bonus they have GOOD coffee!

Made appointment Friday afternoon for service Saturday 8AM. Sun Team diagnosed the electronics problem, located parts & successfully completed the repair all before 2 PM, same day! Two car dealers service (XX) would not even give us an appointment day for 4 to 6 days, then only maybe diagnosis, then days to order parts, then perhaps days to complete! Sun Automotive knows customer service where others only give merely lip service not action with results!

The shop manager and it’s staff are very friendly and patient to discuss my car AC found issues. I appreciate their time to check it out in a timely manner. I strongly recommend this shop.

Everyone was extremely professional and helpful. They found a nail in my tire that Was missed by another shop. I was told I needed an alignment but they were able to show me how everything was fine and I didn’t actually need an alignment. Great to know I have an honest mechanic to go to.

AC was serviced prior to a long hot trip to CA. Process was done before the end of day even though I brought the car in at 3:30. It blows nice and cool now. Appreciate the quick job and the manager and techs were friendly. Definitely will go back if I need more auto work done.

Everybody working there is always very friendly and professional, everything gets done in a timely manner.

Very friendly technicians. Good price! I will use them again.

Customer Service focused staff from the minute you walk in the door! Knowledgeable friendly management that appreciate your business!Overall rating firm my experience today 10+! I will return for future service!

Brought my car in for state inspection and all the employees were extremely friendly and professional. Very clean and welcoming environment. Quick and exceptional service! Will definitely be going back!

Great fast friendly service. Everyone there knows there stuff. Honest mechanics. Defiantly recommend and will always use them in the future when needed.

The gentlemen there were very friendly and didn’t try to push me into something I didn’t want. They were able to Answer all my questions and get my service done in a timely manner. Thank you so much!

This has been a location that I have used several times with very good service. If you can be very specific in what you want done, they are good. But this was the second time they have offered addition needed repairs I di not ask for at an exceedingly high cost. $100 for two parts and $250 for an hour of service to install. Not a business that I will use again. And to top off the extra service fee, I had to wait 25 minutes for the service manage - Nick to get out of the bathroom and help and then they did not get my name correct.

Jim and the crew were great at taking us in late on a Saturday afternoon and doing some quick diagnostics. I very much appreciate their prompt attention.

Thanks Jim for your professional support. You answered all of my questions and made me feel comfortable. I only wish I would have come here sooner. My brake worries are over👍

The staff are simply amazing! Very personable, honest and forthcoming. I trust that if they recommend a service to be done, that it is necessary. I do not feel as if they are trying to upsell services to make more money. If they cannot do what I want done (like fixing a dent etc.) they recommend someone who can and I have not been disappointed. Thank you!!!!

I went here today and their service was amazing. Great prices and very friendly and speedy. I will be back for any other rapairs

Great people! Great service! Truly honest customer-focused in every aspect. They have a new customer for life!

I took my car here for an inspection and found out that they are now Sun Auto (previously Louetta Automotive). Mostly the same people and still good service. Even though I do a lot of the service myself, I wouldnt hesitate to take my car here for anything that I couldnt do myself.

Louetta Automotive has good prices on synthetic oil changes if you purchase the buy 3 get 5 package. Those packages come with free tire balance and rotation. It is conveniently located right off Louetta. However, because it is convenient, so many of their customers use their services on Saturday, like me, and it makes for a long wait. Usually, if I arrive (first come first serve) around 9 or 10 am on Saturday, I will wait at least 2 hours. Whereas with Honda, I can get a loaner car if I schedule in advance.

This was my first time using this business, I always take my car to the dealership, I was very pleased with the service. Customer service was on point, shuttle driver was very friendly. Nick was very helpful and knew his job and what he was doing. I will be back.

I have a’74 Vette. Jim went above the call to get the right brake parts and effectively repair the brakes.

Very friendly and prompt service. Good price on full synthetic oil change and rotation.

Nick and his staff were courteous and professional. Nick kept me updated on the process from beginning to end. I was told by another automotive place the repair would be $$$. Turns out it was only an oil pressure switch. This saved me a lot of money. I will definitely be a repeat customer.

They are honest, professional, and very nice. They offered a shuttle service so I did not have to wait for repairs. Clean waiting room. I will continue to use them.

The service was great. They picked up my car from my home and brought it back even though I only wanted an oil change. Everyone was very polite and helpful. I highly recommend them.

Ive been coming here for years now. They are very close, always polite and well mannered, no matter who I deal with there. Very friendly group - and the thing I love about them - no matter how busy they seem to be - they always seem to be able to get you in/out in a pretty timely manner. Ive went other places where dudes are standing around, lollygagging and 3 hours go by... these guys always just always seem to get ya in/out quick. I wont go anywhere else so long as they keep the same service/staff... 5* easily.

New team at desk when I arrived. Nate, new manager, introduced himself and gave me the rundown on the changes at Louetta Automotive. I got the estimate for repairing driver side door as I had to lower window to open door. Got call with estimate and gave go ahead. Car was ready within 3 hours. Reasonable pricing and they honored a coupon I found in a drawer.

They are the same friendly service as they were before Sun. I was in and out quickly, even on a Saturday. I have used these guys for years and will continue to do so even with the name change.

I just moved here and needed a state inspection. Saw all the great reviews so picked them. They were quick and professional. Clean shop. I will be coming back to them for all my services.

They found the real problem was a tire. They were friendly, professional, and wait time was good.

Quick in and out for inspection. Nice room to wait with coffee and tea

Friendly staff. Knowledgeable. Didn’t try to over sell me on services I didn’t need.

Took care of my car inexpensively and quickly. Always great service. Honest.

Derrick and Anthony has excellent customer service skills. In this industry women are sometimes taken advantage of but the pricing has always been comparable to others. I work close and dont have the headache of bringing my vehicle in for service and having the worry of having someone the drive with me to pickup or drop off my vehicle they either pick-up or drop off myself or my vehicle. Ive always felt safe and trusting with the service and the workers if I could I would give 10 stars. Thanks guys

Zero stars is not an option. I have used this auto shop since moving to the Houston area in 2015 and never had any problems. However, it was recently sold and is under new management and I will not be going back. They have lost a loyal customer. I would drive 30 minutes across town to go to this shop prior to the change in management. Now I will be looking for reliable service close to home. The first time I tried to take my car in with the new management, there was total chaos going on and they could not even figure out how to look up my vehicle in the system. I tried to give them the benefit of the doubt and came back a week later. They told me it would be a couple hours and I said I knew and would wait on it. When it had been 2.5 hours and no one had come to give me an update, I approached the sales manager. He then told me they were waiting on parts and would be another hour and went in his office and closed the door. The other sales manager tried to gaslight me and and blame me for the wait when I again asked for an update after another hour had past. He said it was my fault the wait was so bad because I refused to accept his offer to be taken home. Whether I am at home or in the customer lounge has no bearing on the matter. And I absolutely will not tolerate gaslighting. Not to mention how I had to call off work due to the delays. He then told me it would be at least another hour and I should be grateful they are rushing it for me because the allotted time in the computer is two hours. The sales managers then left the mechanic to apologize to me for their incompetence and poor customer service. I explained to the mechanic in front of the sales managers that he did not need to apologize to me as he did nothing wrong and that it was the others who need to have provided me with accurate information and updates regarding my wait time. And after all that, I still have a sensor light on and will be having to pay someone else to sort it out.

I started using them a couple of years ago, and never regretted it. They’re always friendly, the pricing is reasonable, and they don’t try to sell you on anything. It’s always to the point.

Gentlemen at the front desk were very friendly and welcoming. Mr. Gaiton was helpful and he explained in detail the issues and offered financing. I was offered a shuttle service to take me home (and also pick me up) since repairs were expected to take a few hours. I would definitely recommend this location.

Fast nice service. No issues. I even learned more about my car then I ever had I will be come back here

State Inspection - Quick, friendly service...thanks!

State inspection- they got right to me and completed the job quickly while I waited. Very courteous and professional.

First time I’ve ever been over there after moving to Houston, and their services are quick and convenient as well as located right next to me. Usually a lot of car maintenance shops push for a lot more than you need, but these guys were straightforward into the point and gave me the exact sort of service that I needed. Will definitely be returning in the future!

Great group of people to deal with. Would definitely go back.

Friendly, efficient service. I’ll be back

Great service on our Mercedes. Did only what needed to be done!!

Very professional service and friendly staff to deal with.

Fantastic experience! Staff had amazing customer service and were very timely. I was given updates throughout the day and offered transport to/from work. Would absolutely use again!

Staff was very professional and didnt give me the sketchy vibe I sometimes get at auto shops like this. The bolts came out of my brake caliper while driving to work, so they bolted it back on and replaced a couple brake pads for me. I really liked that they worked on what I came there to fix instead of trying to upsell me on unnecessary repairs/maintenance. They also completed my inspection immediately after. Id definitely reccomend them👍🏾

UPDATE: When I received my vehicle back dirty motor oil was left on my center console and seat.

Very professional and they know how to take care of their customers.

Efficient and friendly. Followed manufacturers recommendations but checked before completing any services.

Great as usual. It was vehicle inspection and they are just good about everything. Yes Ive had car work done there too.

Very good and quick service.

This is one hit wonder kind of business. They’ll up sale u all kind of unnecessary repairs and over charge u everything they can think of, they even over charge sale tax. IRS need to look into this business. Please don’t take your car here. Trust me!

Very Good---Great Team---Accurate and OutThe Door Promptly---Larry Yale: Customer

Great service love the curtesy shuttle dropping of and picking up.

I called to get my car inspected. They were very accommodating and easy to work with. Probably the fastest car inspection I’ve ever had. Highly recommend.

After checking around they had the best prices and, after visiting, they had amazing customer service! My car was ready quickly and they called me as soon as I could pick it up. Plus they are right around the corner from my house. I’m glad I found them!

It was a good customer experience as always!

I will always use this company for all my auto needs

Always friendly and great service!

Very helpful and professional

Fast, professional and discounted the price. Wont go anywhere else. Love these guys!

Took my car in for an airbag light that I thought would keep my car from passing inspection. It was only after Louetta Automotive diagnosed the issue to being related to some other work I have had done on the car that they assured me that it would not keep me from passing inspection. Afraid to ask, I asked what the charge was for the diagnostics, and they told me there was no charge after looking at a few things my light could be related to.Very pleased with their service and hospitality, I went ahead and had them perform the inspection then and there. It was done quickly and cheaper than I think Ive ever paid for an inspection. Honest workers here. Ive been coming here for minor issues for several years, and will continue to give them my business after my experience yesterday.I appreciate you guys!

Honest, straight forward and friendly. Treated my daughter with the same courtesy and respect they gave me. These guys are my new #1 place for car issues.

Always a pleasant experience. The guys there are polite and helpful.

They are great! I have been using them for years. They will even come to the house to replace a battery. Now with the pandemic, they have no contact service. You just drop off the car, call them and they call you to pay when it is ready. They also have excellent service!

Fast, friendly, informative, and professional! Second vehicle over eight years - will continue to come back!

Very professional and efficient.

Very friendly and informative staff.

01-19-2021 Texas State Inspection was done in a matter of minutes.Awesome and Professional Staff!

David the mechanic and Nick were awesome straight professionals

Very professional.. High recomend.

Good, friendly service in the neighborhood.

This was my first time visiting. Everyone that I came in contact was very friendly. The customer service was amazing.Told me what other repairs I needed for my car. Did a 21 point inspection and found nothing wrong In report. Rotated the tires; did indicate that I needed tires a long with a frontend alignment. After the visit I ended up with a transmission leak.Took it back down their to let know about the leak.Only to get do you wanna leave your car? When I said this leak did not exist before I visit for my oil changed. The employer turn his back.I will never step foot in there again.

Honest and a great job as always. Where I have gone since I moved to this area.

Came to get a simple inspection, left car there and went to run errands. An hour later they called and said car was almost ready. Arrived,, paid, found out it had not even been started. Waited another 45 minutes until ready. They misled me and wasted an hour of my time that day. Time is fleeting and the most precious commodity I have. Wont be back.

Went for state inspection was in and out within 15 mins. Great service

Always take care of me. Never has it ever been such an easy process.

Polite and timely on my car inspection.

Friendly service and new management

The staff here is great. They have done some work on my car and spent the time to answer all my questions to make sure I was comfortable with what was being done. They kept me informed the entire time, and when the work was done even offered to pick me up to get my car. They have never pressured me to do work, and when they recommend some maintenance work they let me decide the time frame to get it done.

Awesome service!

I’m always greeted by someone with a smile and a “how can we help you”...which is really appreciated.When needed I’m driven to and from in order for the car to be worked on.

Louetta Automotive located remarkably on Louetta road has always been there for me when needed. Sure they may charge a little more but knowing the job will be done correct the first time is well worth it to me.

Quality work, honest and straight-forward quotes, and pleasant staff.

Super friendly, fast service!

Front office is very professional and kind.They got the job done in a timely manner.Would recommend them.

Very courteous and got the work done in a very timely fashion! I will be a repeat customer!

I feel that they care for my car like it was theirs. Honest and professional.

Work completed on time. Very courteous service.

Excellent service. Very rapid state inspection. Discount included. $20 total cost of state inspection after discount. Would highly recommend.

Very good service and professionalism

My girlfriend went there earlier today knowing the problem with her vehicle. The oil pressure switch was what was showing a check engine light. They did their own diagnostic, which showed the same. That was almost 100 just for the diagnostic. Second, an oil pressure switch is not even a 25 dollar part. Well they charged her over 800 dollars for a part you screw in. The oil change was around 45 which isnt too bad. Although just because shes a female they feel the need to take total advantage of people. Im a licensed ASE mechanic and have never seen this type of abuse on pricing! Unfortunately I live out of town at the moment or I would have fixed it for less than 50 bucks. Do yourself a favor if you know nothing about cars, do and price check on parts online, and always get second opinion. I will be paying them a visit when i get back in town. Do not take your vehicle here, especially if you know nothing about cars!

I have been a customer for years. Employees are wonderful.

Great customer service!

Dropped in for a State inspection. Courteous service and fast.

We are very disappointed and confused about why after getting my car inspected the keys were left inside the vehicle with the driver door unlocked and the driver window open. We feel that was very unprofessional and a large security risk. I have never been to an automotive shop where I have had this happen. We will not be 2nd time customers because of this.

They will take care of you and have some good amenities like the shuttle. My only real complaint is the upselling. They are a bit aggressive with that. Otherwise, they are very very quick. They have almost never had to keep my vehicle overnight for something. All in all, its a good experience.