I rented from Big Bear for a year and never had any bad experiences! The property itself was beautiful, Kim and the rest of the management team were very nice and quick to respond when contacted, and they were fair when it came to returning my security deposit. One of the few positive rental experiences Ive had where the property management isnt trying to gut you for money whenever they can and instead treat you like actual people. The maintenance issues that came up were resolved quite quickly as well.