Bright was very knowledgeable and personable. The very best part was that I did not feel like I was being “upsold” on parts or services. That is a very comforting thing when already facing a repair bill. Bottom line is that I trust him. Big deal to me.
Yausmel and Daniel were on time, neat, and professional in appearance. They did an awesome quick change over and explained everything to us before leaving. They were pleasant- maintained power to our other electronics ( refrigerator) while they did the install. They cleaned up and took away the old units . Very impressed with their attention to detail!Thank you for such awesome service that they provided. It was the hottest day of year thus far, and I barely knew it. Frank and Joan Capo
I had our maintenance service today by Randy Eamer. He was very personable and efficient. Took the time to explain what he was doing and why. This is the second person who came to our home from Gulf Shore. I would highly recommend them for your heating/cooling needs.
Gulf Shore Cooling provided exceptional service during the last ten days. Our AC unit needed a part that was “back ordered” for who knows how long. Keith, the service manager, always answered all calls, talked honestly with us and provided top notch help during a time when we were without air conditioning. Keith advocated for us with Lennox and he resolved our problem most satisfactorily.Keith and his staff always answered all calls and kept us updated as to his conversations with Lennox until our problem was resolved. His office staff and his technicians were knowledgeable, hard working and respectful.
Robin came to our home to give us all of the details about a new AC system. He was extremely knowledgeable and spent a great deal of time with us. We decided to move forward with replacing and upgrading our system.Amado and Jaciel were our installers. They were friendly and professional and did not leave until our unit was working perfectly.Its been a week since our installation and we could not be more pleased! This unit functions so efficiently with its humidity control that we are able to set the temperature higher than we used to and have a cooler, more comfortable home.We look forward to contracting with Gulf Shore for our maintenance as this company is top notch!
A few months ago Mr. Dave Rojas came to our home for an estimate on our AC. He informed us that we needed a new unit since the one we had was 38 years old, it would cost more to repair. He was very polite and super informative answering all my questions. Because of him, we decided to go with Gulf Shore Cooling after having a few quotes from other vendors. The way he answered all our questions without hesitation, without getting angry or offended and all his answers made sense to us. This was important. It made us trust him and the company he represented. He was so professional that we thought he was the owner of the company.After explaining what we need, he gave us a few payment options. But we decided to wait until we gathered the money. I was happy that we were able to make a budget based on the quote he gave us because to my surprise, after 3 months they still held the quote for us and didn’t increase the price.The appointment was easy to make and Mr. Rojas was very accomodating.On the date of the installation Mr. Ambiorix came to my house to make the installation with Mr. David Jr. Both of them were very knowledgeable of what they were doing and made the installation an easy breeze. They both were professional and rapid to respond to any concern we had on the spot.They installed a new thermostat and installed a bigger vent inside the house for the AC to obtain more air. The job wasn’t easy but Mr. Ambiorix got it done great. Without taking credit away from Mr. David who finished the connection of the AC ducts sooner than I expected and his work was impeccably clean and well done too. You can tell they are proud of putting their name on what they do.To future customers I would say: ”I would definitely recommend this company”. And to the owner I would say: “These 3 people are an asset to your company”.
Brian and Rob were excellent. Great service. Highly recommend. Thank you.
Robin the salesman came out promptly. He was very knowledgeable, really took time to explain all about the products, pricing and what air conditioner will work best for our home.
I loved how I was able to track when my technician would arrive! That tracking system is worth it weight in gold. No time wasted waiting around. My technician was incredibly friendly, professional and knowledgeable. Her recommendations for our AC unit came with explanations. Happy to use this company again!
Mathew Kim was a super fine young gentleman, who clearly explained what he shall do and in the end confirmed that everything was in deed performed and functioning. In addition to his obvious professionalism he proved to be a friendly and extremely polite individual. As a customer one simply expects every service provider, regardless of their field of service, to be on the level which Mathew demonstrated. Unfortunately that is not the case always. One can only wish Mathew luck in his life and career. and congratulate his employer company for having been lucky to employ Mathew.
Before the service tech arrived I received a text message with his expected arrival time as well as his name, bio and a picture. I was impressed before he even arrived!Robenson did a fantastic job. We were very pleased with the services he performed and his explanation for what he was going to do.Good job Robenson and Gulf Shore Cooling!We will definitely use your services again!
Drain line plugged & oddly both safety switches failed …..causing the drain pan to overflow. The repair work itself was well done. I have a problem with the $200 charge to replace safety switches that I can buy for less than $20. Especially since the system was serviced only 5 months ago and they say both were properly working. Yet BOTH failedGulf Shore has indicated they would adjust the $369 bill somewhat.
Following a brief power failure, our A/C stopped working. I called Gulf Shore Cooling to check it out and they had a repair tech at my house within the hour. He was pleasant and explained what he was looking for on my system and was able to fix it promptly. I was very happy to have my system up and running again so quickly and efficiently. Mike was my tech and he was knowledgable and worked quickly to get to going again. I am very impressed with his ability. Thanks for wonderful service!
Robin gave me the info on a new system and was very thorough. Went over all the options in detail and explained everything. Havent decided exactly what Im going to do yet, but Im certainly feeling good about the options that Robin provided me with.Thanks!
We were extremely impressed with the professionalism of Ambi and Michael. They were on time polite and knowledgeable. We finally had a good nights sleep nice and cool not blaming the air ducts for our harm bedroom!
Gulf Shore Cooling is a great company that offers excellent service. The entire staff was professional and understanding to my air conditioning needs and was able to dispatch a service tech to my home in a timely and professional manner. I will always recommend them as I have been using this company for a number of years on my home air condition.
Matt did a great job! He was extremely nice, very polite & professional. He left his work area very clean & neat. He gave me some cooling tips that I wasnt aware of that will help keep our condo cool & humidity free. I highly recommend Gulf Shore Cooling & have to my neighbors.
The technician who came to do my ac maintenance was excellent. She was on time, knowledgeable and thorough. Definitely felt confident in her work. Thank you.
I chose this company because they are a Costco vendor which gives me some assurance of their excellent reputation. The 2 workers werevery professional and did a great job installing a new AC unit. They showed up when expected and left everything clean. I was very satisfied and would highly recommend them.
Alexis was absolutely a pleasure to work with. He is a knowledgeable craftsman and did a great job on my A/C and was such a gentleman. Great rep for your company. Please send him next time.
We had anew ac system installed including all new duct work. The crew,Tom and Craig were professional on time and very accommodating. I would also like to give Randy an excellentRating . He has been our maintenance technician and we’ve always felt he’s done very good job. All in all we’ve been very pleased with this company.
Zach is one of the best HVAC specialists we ever run across! He was extremely professional and did an excellent job! Thanks a million Zach for your excellent service!!
Gulf Shore is class act company providing superior service and great communication. Everything they said they would do was performed to my complete satisfaction. I have a new AC and freedom from worry that the old unit might crash and I would be on the waiting list due to parts shortages at manufacturers of AC equipment. I am completely satisfied and happy with Fernando and Michel and the thorough job they performed. This company genuinely cares about their customers.
We subscribed to the biannual program to have our system checked and cleaned. They are awesome! Matt was recent technician and he was so nice and professional. I highly recommend this company!!
Brian Huffman is the best of the best! Gulf Shore Cooling is very fortunate to have him. When you need help with your A/C make sure you ask for Brian. I promise HE WILL NOT let you down. Thank you Brian!
Was out of town on a holiday weekend. The system went out while we were out. They had it completely repaired by end of day when we returned.
Cant say enough good things about these guys, especially Mario. To say they were so helpful is a severe understatement. They will prove to you that you can trust them. How often can you say that about a business? My only regret is that I wish I had these guys as my neighbors. no joke. One visit and you guys now have a customer for life.
Erica was very pleasant and seemed to do a thorough job. As always your people do a great job of selling. The system has been running well, but by the time she left, I needed $1600 worth of work. She will send me a breakdown. It is uncomfortable for me to stand there with her waiting to hear how I felt about her proposal. I will give your proposal consideration.. I would recommend Erica.
Robin came out and explained their products and evaluated what we would need for a unit. He was very informative and easy to work with. Set up our install within less than a week. They showed up when promised and you could track them when they were in transit. Installers Ambi and Nick were professional and very informative. Demonstrated the features of our system and answered any questions we had concerning operation and maintenance. Very satisfied and got a great product at a good price. Would definitely recommend GulfShore Cooling to family, friends, and neighbors.
Brian Huffman was excellent. He called when he was on his way and was prompt arriving when he said he would. He was able to diagnose our issue quickly and get the AC working temporarily while we wait for the parts to fix it. Our pockets didnt like the outcome, but it could have been worse. Now to pray the parts come in soon for the final fix.
John came in to fine tune and finish the job. Great people all around at Gulf shore. I would highly recommend using this company for their amazing people.
This was third time this company serviced my air. Half way through the call I called the office and advised I only want Erica in my home. Not that the others were bad just that she has been the best service tech ever to walk in my house. She cares about her job and that was a reflection on that company!
I have used Gulf Shore Cooling to install and maintain my A/C systems for over the last 10 years. They are a well known company here in south Florida that has always provided top notch service from very well qualified technicians. Wouldn’t use anyone else. Have recommended them to other family and friends and they feel like I do.
Robeson Fortune is very professional and thorough. he did a great job today. I like gulf shore cooling.
Gerry was courteous, professional, friendly and got our air cooler quickly. He discovered the problem and told us what the next step would be. Mike came out today on the Fourth of July weekend to get us a portable A/C unit while we are waiting for parts. Super fast, professional, friendly and helpful! Zach and Mike (different Mike) came out and did a difficult lineset install and changed out the evaporator coils. They did a great job.
Its refreshing to see a female technician, Erica experienced,enthusiastic, friendly and knows her stuff. Gulf shore needs more women to do this job!!!!!!!!
My husband and I had a terrific experience with Gulf Shore Cooling!Robin was extremely thorough with our estimates and helping us understand what we wanted for our new A/C system. Financing was extremely easy.The day of installation, Craig was very prompt and efficient and very knowledgeable in showing us the finished work and going over with us all the details.
Amazing company. I did my research and looked at all the location companies and Gulf Shore Cooling stood out. They are readily available and great to work with. I worked with Dave Beer and he was extremely professional and knowledgeable. Getting a new A/C is truly an investment and it is so important that you work with a company that you can trust, like Gulf Shore Cooling.
The tech was very good. Worked quickly. Easy to talk with. Very clear describing what the status of his findings . Felt it was a good service call.
Randy has installed an air scrubber did a great job and even installed the same day I requested it. We prefer Randy on ALL our installs and maintenance.
Dave Beer arrived to do a quotation on replacing our a/c system. He was exceptionally knowledgeable, examined our existing system, made some suggestions on improving the duct system, and gave us a quote on a system that he believes will give us many years of reliable service. Very good experience.
Sean did a great job diagnosing the fan motor failure. Now hope the repair can be completed quickly.
Zach was great! He was polite, friendly and professional. He was very thorough, when he installed the AC, making sure to put down a drop cloth so as not to make a mess. He also explained how to use the new thermostat, what size filters I need and how to put them in the new drawer under the unit. I will continue to have confidence in and use Gulf Shore Cooling.
Adam was on time, called ahead, checked the system, cleaned and did maintenance, including changing filter, recplaced UV bulb & battery in thermostat, informed us of our systems performance using snapshots, and explained his recommendations for peak perfornance. Adam was knowledgeable, professional, and courteous. I would highly recommend him and Gulf Shore Cooling. Unsurprisingly, costs of materials keep going up, but this is beyond their control. This company installed our system, and we have had absolutely no problems. All in all we are very pleased.
Bright was very knowledgeable and did a very thorough job checking new ac unit and handler. Coming back to make sure unit running efficiently under summer afternoon conditions. Reliable and trustworthy.
Gerry & Craig installed a Lennox AC system in our home after our older unit failed. They worked in extreme heat both outside and in the attic to complete the job. They were friendly and professional through it all. Job well done!
Brian diagnosed my AC issue quickly and accurately. He’s very professional and knowledgeable and a major asset to the company. I’m very happy with his service! Thank you
Fernando and Michel were on time. Very efficient. Fernando explained everything they were doing. They left no mess behind. I would recommend them to every one
Victor works like a real professionnal. My A/C unit is located in a really small space. He stayed patient, he thought and took care of everything (put protection on the sprinkler).More than satisfied from Victor’s work.Also with all the technology used by the company to send alert, updates, follow up, etc… couldn’t be more professionnal.I would recommand the great team of Gulf Shore Cooling to everyone, trust me!
It is a major event for a consumer to have a company install a new air conditioning system in their home. It is even MORE important to have fabulous customer service from that same company during the lifetime of your air conditioner. Between the excellent office staff and the super well trained technicians, I could not be happier with Gulf Shore Cooling. They have maintained my unit for 10 years now and I am very pleased! You cant go wrong with Gulf Shore Cooling.
The crew arrived on time, asked a few questions about access etc and went right to work. 3.5 hours later the installation was complete and Yausmel was instructing me on the new thermostat. Then with everything clean and organized they left me with a great new system.
I have used Gulf Shore Cooling for 10 years and they always treat me with respect and communicate arrival times, prices, and options. Their service people are knowledgeable and professional. Hats off to Mario for helping us to choose our new a/c system and pointing out helpful changes to make it better.
Erica had a great personality and awesome attitude and she was very informative about possible work that we may need in the near future. Erica was very friendly and easy to communicate with. Thanks from Ron, Janie and RJ.
Cole was very courteous & professional. He is an asset to your company.
Steve arrived 30 minutes early & efficiently performed the annual maintenance on our a/c. We have used their services for a/c installation & service for over 10 years. Very satisfied.
Great customer service! Had an issue getting filters during Covid times and Lana saved the day. She researched it, got it straightened out and made it happen! Thankfully today my family and I are breathing quality, cool air once again! Thanks Lana & Gerry for the timely and quick install!
Fast, knowledgeable, and really, really hard working technicians and comfort advisor. The survey/quoting process was a quick turnaround, and no nonsense. My install was less than a week from the quote agreement. Highly recommend.
On time. Work quickly completed. Courteous. Completely satisfied!
They were here in less than 24 hrs. Dave diagnosed the problem immediately and upgraded AC with UV system and whole house filter. Could not be happier!
This company is great Ive used them for 8 years with 2 installs and maintenance highly responsive and professional including immediately adressing warranty issues without question and fast emergency service.
Warren was a very polite and knowledgeable young man. He took time to answer my questions, showed me how to order the correct size filter for the return and explained how a part, which I wish to get on the next maintenance call, would extend the life of the unit. I cant say enough about this company, they are very pleasant and friendly.
It was a pleasure to have Fernando Diaz & Michel install our new A/C system. They worked hard, did more than I was expecting as Fernando answered all of my questions. Definitely would recommend them.
Great to do business with, the tech that came out was very knowledgeable and air-conditioning systems, was friendly, and professional. It was a great experience!
Dave Rojas is very knowledgeable and professional. He is helping us with our choices in replacing our AC unit. I highly recommend him if anyone is in need of an AC. Very honest!
We had a new air conditioner installed. From the beginning of picking out the correct unit to the end of installation it was a pleasure working with Gulf Shore Cooling. Our Salesman Robin answered all our questions and was very patient without any pressure of up selling us. He had all the answers and info printed out the same visit with quotes.Installation went great. Very professional, clean and made sure we understood how everything worked.I would definitely recommend anyone looking for an air conditioner to give them a call.
Everyone at Gulfshore cooling was very professional and knowledgeable. Fernando the installer was very professional and polite and clean. After the work was done they cleaned everything better than it was.
Jon did an excellent job of helping us in our purchase and with all paperwork and was very patient. Not easy. to make such a large purchase and set it up from 2500 miles away and he made it work
Mr. Bright was very knowledgeable and had my ac up and running within 15 minutes.Definitely will be using them again.
No pressure sales experience and super install technicians. Jon went over equipment options and made recommendations for our situation. Closed deal in 90 minutes. Install six days later. Top shelf operator. Their are lots of options in SWF for purchasing new equipment. Go with reputation for honesty and dependability. Gulf Coast Cooling, You wont be disappointed.
Had ac airhandler and condensing unit replaced.Also had ducts sealed and sanitized.Crew was very professional and efficient and all went smoothly. I would highly recommend Gulf Shore to others. GREAT JOB TO ZACK AND CREW !!
Excellent technician...Did his job efficiently and quickly
Lorraine was outstanding getting AC fixed the same day with top quality staff. Highly recommend them
From our estimate performed by Dave, to the crew, Armando, Jaciel and Julio, they all showed up on time as promised, they were all very professional, knowledgable and true gentlemen! We had all the original ducts removed and replaced and one of our AC units and air-handler removed and replaced in our home built in 1978. This is the 2nd time using this company since were were so pleased with the work and equipment they replaced in our last home. We were not disappointed and we were very pleased again! Thanks so much for making a project like this very tolerable and actually a pleasant experience!! God Bless you all!
Discovered the issue at 5:30 on a Saturday night of course - chose Gulf Shore Cooling - called for an emergency service call. Technician dispatched almost immediately - from time issue was discovered to repair completed was 2 hours!! What INCREDIBLE customer service!! Just signed up for a maintenance contract too - they are our new AC company!!
Gerardo and his team with Gulf Shore Cooling were very hard working and professional during our AC install. We appreciate their attention to detail and care while working in our home! They were on time and provided excellent service!!
My service technician Marty originally came in response to a service call. He was very prompt, once he located the problem he showed my exactly what was happening and gave me recommendations to fix the issue. Marty returned to repair the unit on the day we had agreed on. Did what he needed to do, again showed me what he had done. I have used Gulf Shore cooling for many years, they have always been very responsive, reasonable and never tried to force products on me. Highly recommended.
Mickey was very professional and informative at the service call yesterday. He was on time and diligent in analyzing our problem, suggesting solutions, offering options and performing the repair.Were very pleased.
Just wanted to take a moment to compliment Edrique Jaquet who came to repair a fan motor the other day. He was professional, informative, extremely cordial and prompt. He was done in no time and the system is working perfectly.
I can’t say enough about how thorough Omar was. He did everything as he was installing a new system, all new duct work in his own home. Thank you Omar you are a true professional who enjoys what you do and it shows!
Very helpful and responsive. It is hard to find a responsible ac company. You will not be disappointed.
We got three different quotes from businesses in SWFL for our HVAC replacement, all presenting different tonnage and air handler size quotes. Gulf Shore Cooling won our business for their responsiveness, clarity on why they were recommending the system size they did, and their willingness to answer questions along the way. We are very impressed with their service from start to finish, from Dave Beer providing the original quote and answering our technical questions, the office team for scheduling and processing payment efficiently, and the install team (Yassel and Randy) for their care and excellent work.
I am a new homeowner. Randy Eamer was recommended by the former owner. He helped me understand my system and did a great job servicing my unit. I was very pleased and have already scheduled his fall visit.
Steve Spigle just performed my pre summer maintenance. I have been using Steve for more years than I can count! As a partial year home owner, I love peace of mind and hate surprises! Steve is such a professional, knowledgable gentleman, so when he suggests a repair or replacement, I don’t hesitate. And when he smiles and says “good to go”, I sleep much better! I highly recommend Gulf Shore, and their maintenance program. Thanks for another excellent job.see you in six months!
Marty came out to look at our AC system. Very friendly/knowledgeable. Told us what needed to be fixed/replaced. Didnt try to push anything on us. Thanks Marty!!
Brian is great, always professional, on time, and thorough. I use them routinely for my properties
I was so very impressed with Erica from the moment she arrived at my condo ! Besides being very knowledgeable; Erica was very personal able, too ! I appreciated how detailed she was with explaining the suggested preventative measures for my unit.
Went through and cleaned everything and drained water trapped in the water collection tray. A very good experience all around.
Ryan was on time as all Gulf Shore Technicians are. We have had Gulf Shore Cooling for over 15 years for our AC maintenance & repairs. Great workmanship from technicians, professional, clean & answers any questions.
Keeping my AC in good shape. Thank you!
Update: 5/24/21. John came out again to do a scheduled maintenance and found a small problem and fixes it (at no cost to me). Thank you so much for saving us from this crazy heat!!The company had installed a new unit a few years ago and their maintenance program is great. Very reasonable in price and the workers are very professional.
Had a unit put in 14 months ago, original unit was out of stock and they swapped it for another. Unit quit working, day 2 no AC waiting on a quote because apparently the warranty was only good for 12 months. Do yourself a favor, stay away.
I had both Carlos and David here to install who were very amazing, efficient, and well mannered. They both gave me information through out the install. Another, thing is robin came as a consultant and I had all info needed. Dustin came by with the utmost understanding and respect.
We got a quote today. Timely arrival, knowledgeable and helpful.
I’ve had both repair and maintenance performed on my HVAC system. When my system went out last month they were there in 2 hours, repaired the system and saved me a few bucks in the repair. Today Randy did maintenance and was very through and also saved me some money. I would recommend their service to any of my friends.
I highly recommend Gulf Shores for maintaining as well as new installation of your AC
Nic was very good and very polite. He is an excellent communicator and conducted himself very professionally. Highly recommend him.
Great customer service, takes pictures and explains what and why additional service needs to be completed. Makes recommendations on future possible maintenance, this guy was great, been with Gulf Shore for 8 years now.
Nic, the service tech, was professional, friendly, and competent. He worked steadily. He got the job completed in a timely manner. Nic explained what he had done and why. Nic showed us on an iPad what was wrong and how he addressed the issue. He was fantastic!