What a scam this business. I took them my chainsaw a few weeks ago to repair. The first time I used it the pull cord broke. I took it back to them to fix and they said it would be $260 to fix. I never used it after the first time the fixed it. Then when I decided to not have it fixed they charged me $40 to diagnose it.I took it some place was and got it fixed for $20This place is an absolute scam. I was in the market for a $6,000 riding mower but I will not be going to this business. Stay away from them

Ive brought a walk behind and a blower. Very impressed by the professional and the personal attention they gave me. They ask me what I needed and showed me that. I wasnt pressured to buy but I did. I recommend if you need lawn care equipment, parts or repairs go there.

This locally owned shop is awesome . They will provide you with good feedback on your questions, try and steer you in the right direction and have been around for years now .I just purchased my first zero turn from then and the owner took time with me to go over maintenance requirements, timelines, and how to run it .Thank you

I am thoroughly impressed with the professionalism and quality of work. They fixed my 15 year old Toro Riding Mower within 1 1/2 weeks of dropping it off. The price was reasonable and the mower works good as new. Highly recommend Diamond Outdoor Products.

Great service! We came from Goldsboro and I was surprised at ALL the knowledge both women who helped us had! They explained EVERY thing in detail. Very professional and knowledgeable.

My go to shop for all Stihl Products. Great Staff and Great Prices.They took the time to explain how to use their products thoroughly and articulately.Plenty of great parking if you have a trailer too.

Very friendly and professional staff! Very helpful!

Very impressed by the owner and his straightforward dealing with customers.

Very rude and unprofessional. The stocky bald headed lady was one of the rudest representatives of a retail establishment I have ever seen.

It was great and the people were really friendly

One of the best experiences since moving to Fayetteville in 2015! Mr. Larry will help you in every way possible to guide you to making the very best choice possible, whether its repair or sales. Best advice and will not just sale you something because you asked for it. Recent dealings with this company has made me a long time future customer!

Larry and Michelle are aways very helpful. Great advice and mentors.

Mr Larry and staff are great. I was looking for a blower and they took time to make several recommendations to me that would fit my need.I highly recommend that if you need to buy anything for maintaining your yard or landscaping business that you check them out.

I love going here because Larry is always helpful and knowledgeable of the equipment he sells.

Purchased arapture lawnmower. The lady was great. All staff was very helpful. Will recommend to everyone.

Very professional, and knowledgeable. Keep up the good work.

The reason I give them 5 stars..I had a problem with my weed eater... I brought it to 4 place to be fix nobody could fix my weed eater just when I was about to give up hope to be fix.....Diamond Outdoor Products save the day Thank you yall are the best price cant be beat

This is a black owned and operated establishment. Full of personality and very helpful and clean.

Needed a part for my weed eater and they went above and beyond in helping me get what I needed to fix it. They are the friendliest and nicest people! Would highly recommend!

If your looking for quality service, professionalism and good communication, Diamond is not the place to go. I have bought both Stihl and Husqvarna supplies for mower, string trimmer, hedger, and chainsaw and find the people at Diamond to be both rude and unprofessional. I most recently asked for spark plugs and air filters for a Stihl FS110R string trimmer and a Stihl HS80 hedger. When I got home I found the spark plug for the HS80 hedger to be totally the wrong size. No apology, not even an Im sorry. I thought after having to drive 40 miles and 2 hours round trip back to the store that they might even offer me the right spark plug at no cost - guess again. They dont know what they are doing and I have no doubt that if they continue treating people the way they do that they wont be in business long. Im surprised Husqvarna and Stihl allow them to be their distributers. If you want real service, I recommend you go to Raeford hardware (129 N Main St, Raeford, NC) instead.

Recently purchased a new spartan mower from them, they were very knowledgeable and went over every aspect of the mower and made sure I was comfortable with the mower before I left!! There was a technical issue with the paper work that caused me to have to wait for several hrs, however every member of there staff apologized and offered food n drinks for the delay!! The staff are very professional and friendly and I will continue to drive over hour just for there knowledge and awesome customer service!!

Honest hardworking family business. Knowledgeable and very helpful. One stop shop for lawn care needs, small equipment purchase and service.

Great shop and real friendly staff

Very kind and reputable people I highly recommend them to any one looking for good equipment that will last. Michelle is brilliant and will assist you anyway possible to get your business. Larry off the chain great guy meet him see for yourself. Love this place. The Besr

Best service in town. Lawn care equipment and chainsaws Stihl and Husqvarna.

Excellent experience!!

For all your lawn and tree care residential or professional. Expect a courteous and professional staff, outstanding selection of top quality product. No one delivers better

They were able to take my mower in immediately, but took over 3 weeks to do a simple repair. Their communication was very poor. They told me they would call me on several occasions to let me know the status of my mower and they never did. I had to stop by the store to check on the status. The first time I went in, they had diagnosed the problem but forgot to order parts.

Good customer serviceGreat products

Customer service at its best. Only place I go for advice and lawn tools

The staff and owners of Diamond Outdoor Power Equipment have always treated me with Courtesy and professionalism.They actually care for their customers and take pride in the services they provide. I highly recommend

I love the people here....I wait until they are open instead of anywhere else!

Warm, professional conduct,knowledgeable with prompt satisfying service.

The best customer service and dealership I have ever had the opportunity to deal with. They had everything in stock, and fully understood every part needed to fix my BR 600 blower.Thank You!

Real slow and too high on cost..You dont want me to go in to details..

I purchased a Husqvarna weed trimmer off Amazon which came from the factory with an incorrect carb adjustment. It would not idle without stalling. So I took it to this store because it was the closest Husqvarna warrantee service center.These guys tried to pull a fast one by charging Husqvarna warrantee services and then double charging me $67 by claiming I put bad gas in it. So they had to drain the bad gas which was not covered under warranty. (Oh, they also adjusted the carb) After I refused to pay they let me take it any way. I went home and put the same bad gas in it and it ran fine. Nice try SCAMMERS!!!! I would never take my business here or buy another Husqvarna product!

Not only did they have what I wanted but also helped me figure out what additional things I could do to save money overall!! Love this place definitely going back

I would have given a zero if I could have. But I dont recommend this company for any services. We have had to repeatedly take our mower back for the same issues more than 3 times. On top of that they are very slow about getting your equipment back to you & over charges. Besides that my husband went in to pay for services with a credit card and these poorly unprofessional employees & owners kept swiping my credit card to overcharge us over $600. After making this mistake, it took over 3 weeks to get our money back. (Due to owners being so incompetent of bank procedures) So please if you do go here which I highly recommend you DO NOT PLEASE PAY CASH!!! The WORST lawn service company in town! 👎👎👎

Robin was a huge help. Larry is very knowledgeable and available to answer questions. Ill definitely be going back.

This place has all the information you need about the equipment your interested in

Always the best service and knowledge!

Mower was fixed properly need better communication with customer

Very nice and helpful mom and pops store, just a heads up tho if you use a card better have ID, she will check you.

Great customer service! They were very helpful and knowledgeable about their products. Highly recommended!!

Great customer service and they didnt try and sell me the moon. Couldve been in and out in 15 mins if it were not for all the questions I had about different products that I was not ready to purchase. With all the being said all of my questions were answered and I will be buying from here again.

We went to two other Fayetteville stores to find a particular model Stihl chainsaw. The other stores had no customers and did not even say hello. They had the saw but evidently did not want to sell us one. Diamond was busy, but Michelle greeted us quickly. She was knowledgeable, and we are highly satisfied with our purchase. This place knows how to run a business.

The woman on the phone couldnt understand anything I was saying. She was overwhelmed by words apparently. I speak and enunciate clearly so Im not sure what was wrong. However, after the second explanation of my needs, she said ok and left me on hold for five minutes to see if they had the deck belt I needed for my mower. Upon return she asked, what size blades do you need again? I told her once more I needed a deck belt, 109cm by 1/2 inch. Once again I was on hold. She returned and said they dont have Cub Cadet parts. Which, doesnt mean they dont have my part, I just needed a specific length and width for a belt, not a brand belt. But I was defeated. I just purchased one on Amazon.

This is my Go to place for all of my tree care equipment purchased and repair, well except for my Stihl power pruner. That was an emergency. Outstanding knowledgeable and friendly staff, I highly recommend Diamond!

I’ve known Larry and Miss. Michelle for over a year and the amount of knowledge that i have gained in that time span it’s invaluable. A few of the qualities that sets them head and shoulders above the rest is the amount of time they invest in the customer to assure that you purchase the gear that you “need”and not what might think you need; i attempted to purchase a lesser mower more than once due to budget constraints and was told in what could be called a very loving way “ that’s what you want not what you need” they could’ve easily taken my money and then do it again when i found out the hard way that i bought a piece of equipment that didn’t meet my needs. i did buy what i needed yesterday 04/18/19 and found out ( as i was advised ) that i did not need the lesser mower. The willingness to teach you how to do maintenance that they could otherwise charge you for; who does that? The attention to the customer, even though they are a small shop, they will spend whatever time it’s necessary with each and every customer, when they are with you, they are with you and in a manner of speech, “nobody else exists”. They do not rush through in order to get to the next customer and make the next dollar, in my experience it is not about the next dollar but about unrivaled service. If you look closely everyone gets the same treatment, from the big guy with a fleet to the solo operator with one mower. Although theres a shop five minutes from my house, i drive the twenty minutes in the other direction with a smile, whether you are driving fifteen minutes or two hours out of your way, please do yourself a favor and come experience the best. i promise you, once you come through those doors, you’ll never visit another shop. i’ll just stop right here otherwise i could write on for the rest of the day.For got to mention one key thing and had to come back to edit; i told you i could write all day. Their maintenance department it’s hands down the best on the business and that statement it’s unassailable! They’ll do it fast, they’ll do it correctly and efficiently; your equipment will not sit there for weeks on end unlike other local providers to then find out you got a bandaid and not an actual repair.

Amazing customer service! Awesome place, highly recommend.

Took my hedge trimmer in for it being seized up. Was treated like a king. Works better than it did brand new!

Awesome place if you need financing.And they provided me with the greatest customer-service I could ask for.

Most reliable Service Ive had on my mower! Always treats you like you are most important.

Best place to buy. Customers service is great!

Very good service and friendly, I go there because of satisfaction with all of there employees.

Very helpful, went above and beyond to help, when there was nothing in for them.

The ladys in here are clueless what there doing!! They ordered bolts for our lawn mower told us they would be there in 2-3 days. Its been a week and half no call. So we decided to call she puts us on hold for 30 mins. We are on our way up there by then we get there she wasnt even looking for our order. Then we tell her who we are and she looked threw two papers said she dont know what that part even is then she said it was never ordered. Its irresponsible and not professional to never order someones parts and then tell them they will be here soon. We called the other day she tells us its on its way there what a bunch of liers also it was the manager very sad!!

Very helpful and willing to go over and above to help.

Larry answered all my questions. Ill be back to purchase my new mower before the cutting season begins.

They didnt even try to fix my weeder. I dropped it off april 16 and called may 16th after hearing nothing. When i called she said she would call back in an hour. No problem, except she didnt. I called back 2 hours later, she found my work order and said the mechanic was just getting to it but was on lunch and to csll back after lunch for a diagnosis. I called back after lunch and they said there were a few items ahead of mine, so they lied about it being on the desk. The next day they said it was my drift shaft, i asked if there was something that may have caused the shaft the break and they didnt knkw they would check and call me back. I called them back the next day and they said they were ordering the parts and fixing it it would be done end of the week. I stopped calling to see how long it would take them to call me with updates. that was 3.5 weeks ago. I just went in and picked up a completely unusable weeder.

Great service! Exceptionally friendly staff!!

Dont deal with this low down establishment. They will over charge you, lie and give zero dealer support. Take you business somewhere else. These folks dont deserve your business. Let them continue working their chain gang inmate lawn business.

, very professional and the return on the small engine repair is fast

Very relaxed shop

No complaints

Will tell yall after I pick up my equipment...

Excellent customer service

It mate my expectations!

Wonderful staff and very helpful

Always taking care of my small business needs!

Doesnt have a return policy in place

The worse company, take long time for everything, order the wrong parts, more time, they say they call, never do it, if u can chose DONT GO THERE

My favorite Stop to get what I need & Keep it Moving.Time is Money 💰

Great service!

Never again

Reason location