user
712 Salon
712 Lee St E, Charleston, WV 25301, United States
Appearance
712 Salon

Comments
Li
Review №1

If you got curls you have to go see Larry at 712. Go through with the curl lesson. I always thought I was styling my hair the right way and I was NOT. Thank you Larry for making me even more beautiful. (。♡‿♡。)

La
Review №2

DO NO BOOK IF YOU WANT A SURE THING OR IF YOU WANT TO BE TREATED RIGHT. My 3-hour curly cut, colour and consult was booked and paid for weeks in advance - all $264 HAD to be paid in full or they would not give me an appointment. The small print was brutal: No refunds for cancellations/changes less than 48 hrs. No exceptions. Despite the many reviewers warning Larrys administrative skills were less than desirable, I decided to take a risk. It was a 2 hour round trip. I cleared my day. It was a birthday treat so my husband also cancelled all his appointments and took annual leave so we could go together. I received messages in the lead up asking me to confirm that I would be there at 10am on Sept 9. I confirmed. I also received several messages reminding me about my appointment, including a message from the Salon the morning of the day before confirming my appointment was all set for 10am on Sept 9... see you soon it said.Then at 5pm(!!!) the night before my 10am appointment, I received a text saying I needed to move my appointment to 1230pm or it would be cancelled! I have three young children at school. I need to get back to collect them form school. So clearly pushing my appointment back 2.5 hours was impossible. When I said I couldnt do it that late because of the children, I had NO REPLY save an automated message confirming my appointment had been CANCELLED. I tried to call. No answer. I texted asking if I could speak to someone. No answer. In the end I got a message from Larry (I assume?) saying something had come up and he couldnt do anything about it. When I asked for more of an explanation, saying how upsetting the last minute cancellation had been for me, and asking whether he would have extended me the same courtesy should I have had an emergency (what if my kid was sick?)... he NEVER ANSWERED!Absolutely appalling customer service. I get that things come up. But I never got to speak to anyone about it and no explanation save, I wont be available till 1230...there is nothing I can do was given. This is not acceptable and to be honest, after having my money for weeks, it makes me nervous to book again. I feel there is no commitment to communication or to actually honoring appointments that have been made.The way I see it Larry feels he has a monopoly on curly cuts so he thinks he can treat his customers like dirt and because there is no alternative they will take it. But there are alternatives all over Ohio, Kentucky and Virginia and their reviews are consistently good so I will take my business to someone who values his/her customers.

Al
Review №3

Larry is absolutely phenomenal! I couldn’t say enough good things about him. If you have curly hair, I highly recommend booking an appointment here.

Ha
Review №4

My curls havent felt this healthy in years! Larry was very thorough with his information on how to best take care of my curls. He was honest and I never felt like he was trying to sell me something that wouldnt work for me. My sister immediately commented on how much healthier my curls looked after seeing him for the first time and Ill definitely be seeing him again in the future.

St
Review №5

Larry is the best curl whisperer out there!

ta
Review №6

I love Jaye Cowie he is the best stylist ever. He is very honest u dont have to worry about him not being truthful.

Br
Review №7

By far the best haircut Ive ever had! Larry was very knowledgeable and explained in detailed what he was doing and why. I have learned so much about my curls. He also carries all the products you need to take care of and have the curls of your dreams.

Ry
Review №8

Always a wonderful and personalized experience with Jay! The only place I would take my brother to for his haircut.

Je
Review №9

Christina is awesome! From lashes, brows, to hair she can satisfy your beauty needs..

Mi
Review №10

Larry Bragg is a curly hair genius!

As
Review №11

New to the area and was nervous about a new salon. Friendly staff and Christina H did a great job on my hair. Def will return

El
Review №12

Larry is awesome!!

Information
2 Photos
12 Comments
5 Rating
  • Address:712 Lee St E, Charleston, WV 25301, United States
  • Site:http://seventwelvesalon.com/
  • Phone:+1 304-382-0712
Categories
  • Nail salon
  • Beauty salon
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Appointments recommended:Yes
Similar organizations