Amazing. Always a 5 star. Thank you guys in the check in area and everyone that worked on my car. Always do a great job.

IV bought a few cars from lithia and the staff has always been very friendly. Jesus has helped me a few times, really appreciate that guy and the effort he put in to getting me the vehicle I was looking for! Highly recommend checking them out for a new or used vehicle.

Jorge is the best. He takes care of everything from beginning to end. He completely makes the whole appointment stressles and all issues or concerns are taken care of. He has the best customer service skills. The service department mechanics are the tops and the young lady at the cashier window, great personality with great attitude. Thanks Lithia for hiring the best peeps.

Awesome Service from Tyler Cobb, I have always had a good experience at Lithia in Eureka. Baught 4 rigs from them and always been happy with Sales and Service.

Love working with Larry Johnson in the Service Department. Super accomodating and easy to work with. He is my go to guy everytime I need any service done on my vehicle.

Totally the best service of any car dealer Ive been to in my 70 years. John and his crew are the best at what they do. Always ask if I need a ride. Work is done on time. Cant ask for more..

Charged my wife 250 and took 3 and a half hours for a diagnosis that Napa gave her in 1 minute for free. She told the guy Tyler Cobb this on the phone before scheduling the appointment, that she knew what it was, and he assured her it would take 20 minutes max to figure it out and she would not get charged the full 250. They did nothing to fix it even do they had the part. And they act like they did us a favor for checking out a problem with the seatbelt and not charging. Thanks for nothing scam artist will not be spending another dime here. Don’t let this guy Tyler fool you into thinking he’ll help you out he will take advantage.

I met with Zack when I walked in and it was around closing time. He still took my information and asked what I was looking for. And he followed up with me the very next day and we closed a deal on a brand new Jeep Renegade. Zack was very patient with me in finding what I liked. And got me a good deal.

Service was business like but not especially friendly. Was not informed I needed additional appt for work that should have been included with oil change, i.e. recall items. Also charges too high.

You guys are great. Every single one is great. Thank you guys. I will be back to buy another truck soon.

I bought my 2019 Subaru here in February 2020 with only 5,000 miles on it. I also bought lifetime synthetic changes. Friendly and efficient service.

Appreciated the communication and support as we worked through getting my truck up and running

We had 1 car to choose from. It was scratched up inside the seat dirty, they obviously didnt detail car. Wanted 25 grand for 2015 wrangler with high milage. Refused offer. Ridiculous.

Impossible to reach the service department by phone... had to have my truck towed in to get the def system on my truck looked at... it was stuck in limp mode and would only let me go 5 mph... these guys basically just put a bandaid on the problem and reflashed my computer but the check engine light was still on and my truck only had maybe half as much power as it did before going into limp mode... they said the lil pigtail connector needed to be replaced but they couldnt get the part for 3 weeks... and still charged me $440 for nothing... dont let these scam artists get you like they did me and charge u an arm and a leg and have the same problem still...

This dealership made it the easiest buying experience I have ever had. My salesman Zach got it done over the phone. All I had to do was walk in and sign papers. Would go there again in a heartbeat

This was my second new truck both times I had a great experience. Two different sales people both were great. Jesus was a great salesmen he delivered my truck and we did all the transaction at my kitchen table love my new Laramie.

All around great experience! I bought my vehicle over the phone because I was quite a distance from the dealership. Everything went smoothly from the initial call, to signing the final paperwork when I showed up at the dealership. Price was awesome, car is awesome and the dealer is awesome!

Lithia is awesome. Good people. Go talk to Brandon .

Had to bring my truck in for a recall issue. After they ordered all the parts and ALL the parts were in, they called and scheduled my service appt.. I brought the truck in (2017 EcoDiesel) and they told me it would be ready by days end-I was skeptical as the recall seemed to be a big deal to me. Sure enough. By the days end i was back in my truck! Great service. Also, since this was a manufacturer mandated service.. Lithia put me in a Rental/Loaner car for the day. The Loaner car was an almost brand new Challenger!! Wow. Nice Car!!!! Because the service dept was so quick with repairs on my truck, I had no time to take the loaner out for a test drive. I literally took it from them to my work and from work to pick up my truck!! While driving home after work, the service person called me and said my truck was ready. I changed direction and picked up my truck. This will probably never go this smoothly again, but wow... Thats Customer Service!!! Lithia Eureka has Raised the Bar!!! Pay attention dealerships... this is how its done!

Top of the line dealership in all areas, service, sales, and detail.Just purchased my 40th. vehicle from this dealership. They went out of there way to get the vehicle exactly as I wanted.Thanks Tim Call and the crew, the best in the business

Zach was a great salesman, very happy with my new Jeep Compass

Always great, they treat me good have good clean inventory and the service department does a good job. If your buying ask for Andy hes no B.S. is fair and will help you get what you want without any games, it makes buying a car easy.

Our experience at this dealership was excellent. The salesman was knowledgeable and helpful. We did not feel pressured to buy a vehicle and were given all the time we needed to think about it. We were able to come to an agreement on a price that we thought was fair. We would definitely recommend this business and would shop there again.

Hard review to leave because I did like the people who worked at the service center but could not have had a worse experience. Absolutely do not have AAA tow you here. They took 48 hours to look at my car even after they were told I was broken down and from out of town. They told me the car was ready, I drove 5 hours to pick it up, only to be told the car wasnt ready. Had to rent a car which cost me $290, wasnt told there was a discount available with Lithia. Every time I had a question was told the mechanics were at lunch or went home for the day. They didnt apply the AAA discount even though they knew AAA dropped me off. Literally every step of the process was a nightmare and it was like pulling teeth to get any information, which was usually wrong.

George in the service department is always very helpful. He was able to get me in for an appointment the day after I called. The updates to my ECU and other checks were done within an hour! Overall it was a great experience. Thanks to George and the unknown mechanic!

The sales and service experience at Lithia is always great! Zack, our salesperson this go round, was especially helpful and prompt every step of the way!

My experience at Lithia is always wonderful the crew there takes care of us ! Definitely recommend

Excellent service, these are professionals.i highly recommend going there for your automotive needs.

Thanks so much for my new Fait! Zack Lavish was great, and he put me in the car of my dreams with fast, friendly, and impeccable service. Awesome! If you buy a vehicle from Zack, you will be treated like royalty.

Those that have took in their vehicles there to be serviced theres only one name Larry Johnson the lithia Santa Claus should be very nice to him this year

I tried to look a couple cars, and the salesperson made fun of me and my disabilities.So I went somewhere else to buy a car

Phenomenal care, extremely fast, throughly explained process & work needed. I would highly recommend trusting Lithia with your family vehicle for a family feel of excellence.

If you dont mind spending $60,000 plus on your new Ram vehicle and then have to take it to a service department that is still operating in the dark ages..... then this place is for you. Its one of those businesss of today that make promises of great service only to find out its not based on any reality. I took my new Ram in for its first oil change and everything seemed normal and in fact gave the illusion that all might just be awesome....please, please please be so! Well, all went well until I go out to my just finished vehicle and the one that I had just cleaned inside and out ....only to find the drivers door and handle smeared with oil. I get in and close the door and the inside door panel, handle, steering wheel and center arm rest has oil all over them. Most car dealerships realize how important it is after the service of a vehicle to inspect it prior to going back to a customer by either a service advisor or someone. If you pay a company for service you should at least be able to get it back in the same condition as it was.I decided I can kinda of maybe deal with this because stuff happens but then the reality hits.... I go home disappointed and now know that I might possibly need to find another place to service my brand new Ram and its not Lithia. Within the next couple of days I receive an email and then a text from the Lithia service manager saying that he wants me completely satisfied and they strife for this....and that I will get a survey and please give us your total support, and that for any reason that I cant say that I am completely satisfied please contact him. So I am concerned....if I call him this will determine if this business is for real or just another company like so many others full of empty promises. The lowest paid tech in most dealerships is the lube tech....what responsible new car dealership of today would let the last person who touches a customers vehicle be the lowest paid employee in service department. Ohhhh, and no the service department manager never contacted me. I had you guessing there...me too.

LONG story short... they had our car for 4 months because its under warranty that we paid for however wont categorize you as a paying customer no matter how expensive the vehicle/warranty is you bought. So we were not made priority, offered solutions, given correct information, or anything of the sort that makes good customer service. Most agonizing experience ever. Save yourself the misery and take your business elsewhere. Lithia in Medford, OR is 4 hours away and I heard their service is fantastic, where as living in Humboldt for 25 years I have not heard 1 good thing about Lithias Eureka location from anyone I know.

Alot of pressure to buy a vehicle i didnt want.

I had the best experience working with the Staff @ Lithia of Eureka CA. Everyone was friendly and helpful and they really made the new car purchase as easy as possible. Great Showroom and they had the 2018 Hemi R/T Challenger that i dreamed of owning, ie, Lithia made my dream come true! Also i must give a shout out to Coast Central Credit Union for taking on my new car loan, it couldnt have been any more easier!Thanks to Vinny -Andy-Travis and Jeremy for making it happen! I would strongly recommend Lithia Jeep Chrysler-Dodge-Fiat of Eureka CA to my friends and family when looking to purchase a new or used car or truck!

If i could gave them 0 I would. I had my Vehicle there for dealer only Maintenance. When I came to pick up my car my wheel weights were ripped off, hub caps and my skins to my car were taken.The services guy was trying to tell me it wasnt on my car when I dropped it off which he wouldnt know because he wasnt there when I drop off my vehicle. Also tried to gave me a milliom excuses. I finally was able to talk to a manager and his answer was he isnt able to look at the cameras, his company has too which is fine but he hasnt called me back or even tried to fix the problem. He ignores my calls and hasnt tried calling me back after a week of waiting for the camera footage so I can make a police report. I thought at a nice looking dealership my car would be safe and that they would try to work out on the problem that happen on there property. Dont go here if u have an old model of dodge they will treat you horrible!!! Act like its nothing. Horrible customer service and unsafe lot to leave your vehicles beware they will treat you like it happened before you left it there!!

I had a wonderful experience purchasing my second vehicle at Lithia. Zach Levich was extremely helpful, he really listened to what I was looking for and what I needed with a new vehicle. I walked out of there the proud owner of my first BRAND NEW vehicle, which I didnt think was possible with my budget. The whole team at Lithia really went above and beyond with assisting me with my purchase, and I know I will never go to a different dealership ever again!

I have always had a good experience here... but twice I have had issues once... they left the cap off the oil, and this last time (they are supposed to do a full inspection) and the paper was not filled out for my inspection... I went back inside to ask about it, one of the guys went to the back filled out the paper and didn’t sign it... the psi was not correct and he marked everything as ok ( this was 8 days ago).. today...I go to start my car and it wouldn’t start... now if the guy at lithia had done his job he would have told me that a cell was going out on my battery...I am not pleased with my experience.

Great guys. On the ball and dont waste your time.

I brought my Jeep Grand Cherokee Trailhawk in for its fourth service I was very pleased with the service and looking forward to coming again.

Quick N good service no place like lythia to warranty and service!

Great staff & technicians!! Very friendly and professional!!

Professional and kind staff make the experience much better. I called and they told me I could come in that day. They not only did the lifetime oil, but also fit in checking about some other concerns I asked about. The prices are very reasonable. They have never tried to sell me something I didnt need. Plus they always have hot chocolate...what else is there to say? I highly recommend.

I had to get the clutch replaced in my Jeep. Larry was really helpful and had it done when promised. The rest of the staff are really nice and helpful too. I highly recommend taking your vehicles there to get fixed. Have patience when you call or go in though. They are always really busy because they have the best technicians in town.

Brandon was efficient, friendly, and accommodating while streamlining what sometimes can be an arduous process of buying a used car. Thank you for a job well-done!

Bought a sweet Jeep Wrangler yesterday. Ive purchased 5 cars in my life so far and this by far was the smoothest, friendliest, and honest transaction to date. From start to finish, Andy was the best. I forgot the young lady in finances name but she was awesome too! Seriously, these guys are so personable and honest. Wish I could give 10 stars!

I had a simple electrical issue with my car while I was on a road trip. They fit me in and took care of my problem quickly. I deeply appreciate them

Thank you Colton Caudill, you provided exceptional service for my challenger.

Just looking for a car salesman was very respectful

Nice and friendly people relations. Horrible diagnostics technician. I payed $100+ to have him tell me he couldnt find anything wrong or detect any sounds with his examination of my vehicle. This isnt possible because everyone who rides in it comments on the grinding noise coming from the rear. Either he is deaf or a mental midget. I would assume the later and not waste your hard earned money trying to receive professional substance from their band of mechanical bozos! Fine for oil change, but draw the line there is your at all intelligent....I wish I could give them 0 stars

I always have a good experience at Lithia, but I do have a service package on my car. Exceptionally quick service today, but the time is usually reasonable.

Lithia is the best place to get any auto stuff done....from routine maintenance to repair. Seriously....they are polite, honest, fast, and have helped me save on taking care of my vehicles. Ill be back in December....if not sooner. Awesome place to wait for service to get done also. Coffee, popcorn, TV - an afternoon like at home.

Super quick, very polite. They changed my oil which is what I went in for. But not only change my oil. They let me know it was time to rotate my tires so they did that. And, while I was there I asked about a recall I had heard about they checked into it and come to find out there was a recall and the fixed that too. I love Lithias service. Thank you so much for all you do.

I am a Lithia customer for life!!!! My salesman Brandon was Amazing and made the whole process so easy and fun. Katie in the finance department was so kind and informative. They were very professional and both made sure all my questions were answered and actually cared about me getting a great car and an amazing deal.

Very quick service. Very nice employee help.

10/19/19Brandon did an excellent job as one of your sales representatives. The experience, which is a long process, was a good one. I enjoyed visiting with Brandon during the entire process. He was respectful and polite at all times.The service department not only were they friendly and polite, but they were also able to complete the unexpected work that was discovered on my vehicle. Jorge Sanchez my Service Advisor has always been acomidating, knowledgeable, and friendly. He is a top notch Advisor.

I am completely in love with my new JEEP GRAND CHEROKEE. Zach Levich made my car buying experience stress free. I highly recommend him if you are interested in buying or leasing a car/truck.

Had my oil change there and they were fast did a good job and the waiting room was nice

The people are very nice

Jorge Sanchez, the Service Advisor at Lithia in Eureka, was very accommodating in getting my Jeep in to get worked on. My wife and I are on a road trip from SC, and a wiring harness we had installed at the dealer in SC needed to be replaced. Jorge went above and beyond in ordering the part in timely manner, and making sure his service dept could fit us into their already busy schedule. He was kind, thorough, and professional. We would definitely recommend Eureka Lithia because of the experience Jorge gave us there.

Our salesman was terrific. He was well informed, a great listener and quick to identify a perfect match between my wife and her new RAM 4x4 ecodiesel. He made the whole experience easy and in fact FUN! No kidding. Hands down the best experience Ive ever had since buying my first new car in the early 1970s.

I live in Portland OR and bought a 2015 Jeep from lithia motor Eureka over the phone. Never went to the dealership, everything was done through email and online. Received the vehicle as expected, great transaction. friendly and helpful staff. Will buy in future

Just want to say thanks to the staff here in particular, Zach for helping me find a great car and making the experience actually enjoyable.

They really do a great job taking care of me. They understand that I dont have another car so they either shuttle me around or let me have a rental. Now keep in mind that my car is under warranty. They also have the best detailer and they do the best job. You always get what you pay for. You guys are awesome!!! 😘😘😘

I was there a lot longer than I wanted to be, but it was my fault for taking too long to bring my vehicle in for servic . Everything computerized basically needed an update. I did find out things about my truck that would have been nice to know about when I purchased it. Knowing what I know now I wouldnt have went with the truck I purchased. I was actually mislead about driving it and what was needed to cycle the cleaning system. I even explained how I would be driving it. Also there was never any mention of the batteries and how they would work if sitting and with short drive . For instance with the way I drive the batteries now function at less capacity therefore the computer thinks something is wrong and takes power away from other things with the vehicle in order to preserve itself. And if you dont drive enough to clean the system out and it get clogged it cost $2000 to replace or fix. If I had known all this I wouldnt have purchased the truck I did. Especially since I asked specific questions regarding the truck. With that said the service i got was good. George did his job well.

This dealer went above and beyond to complete the service I needed to get back on the road. I have never before seen a dealership be willing to pull a part off a car they are trying to sell in order to make a small repair on someone’s car. This is the distance they went for me and my wife so we wouldn’t be stranded while traveling. I’d give way more than 5 stars if I could.

The service department has provided our family with prompt efficient service for our vehicle at reasonable pricing. Courteous service representatives make the experience pleasant.

I took my truck to be detailed (silver).I had purchased seat covers to install after the detailing.I asked them if they would install them.They said yes, for money of course.I was grateful.When I picked up the truck I was blown away at the results.$160.00 for the detailing.$90.00 to install seat covers.Well worth the money.Jeff

Very disappointed in their service was told or rather threatened to be back before they go to lunch at noon I show up at 11:55 they were just getting started very rude employees not once offered a drink on a hot day nor did I get offered help while looking at cars on the lot

I came in to buy a car that I found on the website. On their website they even had the Carfax for their vehicles. They made sure to stay within my budget and when they noticed something wrong with the car they fixed it right away with no extra charge. The salesman Jason made sure the car was in great rumming condition before I took it off the lot, and that I was truly a pleasure with my purchase. I would recommend them to others and was satisfied.

I called and spoke with Brandon today. He said he handled the internet sales. I told him I had a great experience last year with my purchase at Neillo Audi who shipped the car to me in Oregon. We discussed the vehicle I was interested in and I asked if the vehicle had a backup camera. He said he would check and get back to me in a few mins. After 90 mins I called him back. Then I made a cash offer, No trade-- $1995 under asking price. He about came unglued that the offer was too low, and although I said I didnt want to waste his time he said he would take it to his manager and get back to me in a few minutes. Its been 5 hours and I havent heard from him. Meanwhile, I continued my search and surprisingly came up with the same year car, same color, less mileage, exactly the same options. Called the dealer and offered the same price I had offered on the car I spoke to Brandon about and they accepted. I will say I would not have purchased from Brandon, because someone that doesnt have time for you during the sale surely wouldnt return your calls if there were any problems after the sale.

The staff at Lithia were great. They worked with my wife and I to get into our Jeep Grand Cherokee. Jesus was a fantastic help and his energy with a pleasure. Thank you Lithia staff.

Excellent service. Made it easy to get the vehicle we both needed and wanted. Manager is extremely friendly. They also offered a LIFETIME warranty on the new van we bought. Since we drive our cars until they are dust, this was an excellent deal for us.

I recently took my vehicle in for an issue with the seatbelt. I had to wait a bit for the appointment, but then service was through and helpful. They have a nice waiting area, and friendly staff. I had my infant with me while I waited, and the staff accommodated me when I asked if there was a private area where I could feed her, which was much appreciated. Great customer service all around!

Fantastic job by all .... everybody had masks on and obeyed social distance.....

We have taken our vehicle which we purchased from Lithia to the service department 3 times now to be fixed for the same issue.. hundreds of dollars and weeks later we are still searching for an answer. Supposedly now we need a $6600 part however when I ask a Fiat dealer down south that deals with more cases they highly doubt that is the part we need and would like to see the diagnostic they got because those arent the symptoms usually associated with that part which now raises more questions since theyve already miss diagnosed it 3 times and dont want to do anything to make it right. Lithia wont give us any type of guarantee that if we shell out $7k that our problem will be fixed.. theyre supposed to be professionals but when you ask them questions about their product they dont know.. but instead of taking accountability and saying that, they just give vague answer and give you the run around. Send you to other departments and just hope you fall away. Another thing, Im a former employee who had no bad blood or anything and am being treated this way.. I could only imagine how theyd treat someone they dont know. Service department at Lithia eureka is a joke and will never recieve any business or praise from me or my family. I hope this helps others to make the decision to try other dealers in hopes to be treated like a valued customer.

Towed my Jeep Cherokee here after it broke down. It needed a new radiator and transmission. It took the dealership 12 weeks and 4 days to fix what was wrong. Yes, there were wrong parts sent to you, but what happened to the 2 weeks you didn’t contact me in that time, Lithia Jeep of Eureka? What happened to the services you “promised” like servicing the transmission and radiator you put in? I went right to Primier Oil to get an oil change as soon as I picked up my car you said “had a black cloud over it” and actually told me other cars had priority over mine, for reasons unknown, and I had to pay to have the fluids changed in BOTH parts you put in. That service should have been standard, like you said. It should be standard you vacuum the front seats like the Toyota dealership does. Shame on you for bad standards. You only get two stars for giving me a monetary discount for my time lost on your bad time management. Shame on you for your miscommunication with reception for misinformation given when you do not return my phone calls. Shame on you for your bad name for Jeep.

I got the Deal I was looking for with no hassle. Brandon DeMille did an excellent job of working with me and getting me into my new RAM 2500 Diesel. And Zach was great to deal with as well. Zach helped me with the many features my new truck posesses. Both of these salesperson were top notch...i feel as though I made a couple friends. Very pleased!Willie was great to work with in the parts Dept. All in all it was a pleasant car buying experience

My family has recently purchased 2 vehicles from this location. (Jason & Zack). They are great to work with!

Great place to get a vehicle! Zack was great! No pressure hassle that we received from other places in Eureka and ended up getting a car my husband is so pleased well with ! We will be back! Thank you Zack!

Came in for an issue with the vehicle using oil. Asked about the oil life left and was told it was fine. Walked outside the dealership after 3 1/2 hours to look around and discovered that our vehicle was out of the shop. So I walked back in and retrieved the keys. On the way home, the change oil soon came on the display. Well there is another day off work. Went in before my appointment time and stated would be waiting for the car. After 1 1/2 hours, again walked out to see our vehicle parked outside the shop. Had to go back on and request the key. If you come here, stand outside and watch to see when your vehicle is done as theyre not very good at letting you know.

I had a wonderful experience here! I just bought my first car from Lithia! Vinnie Lombardi was an awesome guy, wasnt pushy, and was very honest the whole time. He was more than willing to work with my family and I, and he even stayed well past closing time to ensure that everything went through. Overall awesome experience, and isnt like any other local overly-pushy car dealership.

I had a bad experience at this place in 2015. When I left I was determined to never set foot there again. I recently sold my vehicle and was looking to replace it. I saw an ad for a vehicle and then I saw where it was. I kept looking. After 2 weeks, I finally gave in and went to look at it. It was awesome and I absolutely wanted it. I was still skeptical about dealing with this dealership. In the end I did purchase the vehicle with a lot of help from Walter and Patrick. I would recommend them to anyone. It goes to show you that people make ALL the difference. I can say that even if I hadnt chose to purchase my car, I would probably still recommend Walter and Patrick to friends and family.Thanks guys!

I received excellent customer service, prompt completion of the oil/filter change. They also offered to install my new wiper blades for no charge. I really appreciate that. I purchased my vehicle here with your team. And, I appreciate being taken care of! Cheryl

Super nice and went out of the way to make sure we got what we wanted. We highly recommend buying a vehicle from lithia.

The dealer was nice AFTER we decided to buy. they had free popcorn, tea, and coffee (youll always find me where theres free food) but their cars are good. we just felt rather pushed to the side until we actually bought something

I appreciate the great attitude of the service group. Outstanding job and very professional indeed. I look forward to coming into Lithia in Eureka because I know I will be treated right. Fred

The 1st time they scheduled me on Saturday to get my car fixed after I drove all the way there and waited for 30 minutes they told me they didnt have the part. So I rescheduled and everything went fine my cars working fine

Very professional. Work was a recall inspection that was quick and easy. Wish they would have given the truck a quick wash but I understand.

OMG terrible experience. If I could give them zero stars I would. I have owned several other vehicles. When I pull into the Lincoln or Ford dealership I am greeted outside and looked after. Not at Lithia. Your nonexistent. When you walk into the office you might stay in there for 5 to 10 minutes before someone even acknowledges you. This is my complaint.....I need some repair work done on my 2005 Chrysler town and country. I called and I’m not exaggerating at least 10 times to get an estimate for the repair work to be done. I was told that someone will get back to me they never did. The night before the appointment date I called again. “Oh the gentleman who will be working on your vehicle is still here he will call you shortly”. Never happened.So the next day I took my van in for a 10 o’clock appointment. I called a friend to come get me he showed up at 10:30. The van have not moved from the original spot. They called me at 3:30 and said my van was done. Let’s just say it was done at 3:30 probably 3 o’clock but will say 330. That’s five total hours that my van was there. I had the oil changed and alignment and A lower control arm replaced on the passenger side. When I went to pay the bill the girl turn the paper around and shoved in front of me and it was just under $1000. My jaw hit the floor. Are you kidding me! You were at the mercy of these people because they will not give you an estimate even when asked before the repair work is done. Had I known this I would not have done it. I called the manager and talk to him about my complaint. There is no extra labor involved in an oil change or alignment that it is a flat rate and the labor is built into the price of the oil and alignment. The labor rate at Lithia is $140 an hour my total labor was $660. If you do the math they’re charging me for the ENTIRE time my van was there. The manager told me he would return my call after looking into it and never DID! Upon getting to Nebraska I had my oil changed again due to the long drive. The 10 minute oil change showed me my air filter. It was completely black from all the forest fires that were going on at the time in Northern California. This should’ve been caught by Lithia during the oil changed and replaced it never was. They didn’t even look at it. I feel like my total with the experience was unacceptable. I think my bill was gouged. I am from out of state and they don’t care. You’re gonna be long gone before they ever see you again. My advice to you is find another repair shop other than Lithia.

My 2015 truck was slowly leaking coolant and even though they were super busy they got me right in, did the repair right, and all under warranty.This is the 2nd or 3rd time Larry has been my service advisor, and hes always been on the ball and putting the customer first.Ive traveled a lot and had service done all over the country and a good dealership makes all the difference. Im glad we bought at Lithia where the service has been solid.

Just purchased a new 2016 Ram 3500, the staff was very nice. They had to do a wide search to find the truck, that matched what I wanted. They were very competitive in there pricing, seeing I had been looking in Idaho (which is suppose to be unbeatable in there pricing). The truck arrived a couple of days later and was sitting on the lot clean and full of fuel. I am very pleased with the whole experience!!

Samantha was very knowledgeable about the 2500 I have purchased. Respectfull forthcoming in helping me to receive A fair price compared to the Ford F-250. I was very pleased with her help.

Service representative Mr. Jorge Sanchez was very responsive and caring. I had shown up without an appointment to get my truck serviced while passing through town - being from out of state.He took care of me quickly and in a most courteous manner. It was very impressive and I had my truck back in a very timely manner.He should be commended as a great representative for your organization.Others within the organization were very courteous and helpful, one in particular, Zach, a sales representative.Charles F NagelAnchorage,Alaska

As always excellent service. Glad I bought my 2015 diesel Grand Cherokee from you folks. Truly the best car Ive ever owned!! Its perfect. Thanks for suggesting that model!!Mike Kennedy

Good People, Great Service

Great experience working with salesman Patrick Osborn. The manager Troy Jarvis made sure we were happy with the deal and being treated properly. We ended up buying a slightly used vehicle and very happy with it.Definitely would use them again for new or used vehicles. Thanks, Ray C

Bought my car here in January and ever since it has been nonstop repairs because of things they didnt look at when they sold it. The first time it happened the check engine light turned on 3 DAYS after I bought the car. The misdiagnosed the problem before I just took it somewhere else. This car probably cost me am extra 3-4 grand by now in repairs that they didnt disclose as necessary.

Lucas was very helpful, explained everything, excellent service.