I called to have my car towed to the shop. The customer service woman was very professional and very nice. When the truck arrived, the driver asked me what was wrong. When I described the issue he knew what the problem was and it was the battery. He checked it and jumped the car, it started right up. He then told me about how long the life is for that battery so I was better informed if I wanted to replace it. He was very professional, he spoke to me with respect and he actually made me feel empowered to make a good decision. Being a woman it was nice to be treated with respect and not talked down too.
Chris from AE Collision met me within 30 minutes of making submitting my tow report when it could have easily been an hour. He was very personable, very professional, and very awesome from start to finish. Allowed me to ride back with him to my home and got me taken care of all completely in under an hour. I would highly recommend to all my friends and family to use this service as they fully exceeded my expectations. Thank you Chris and thank you AE Collision for the wonderful experience!
They arrived quickly which was great because it was a very hot day. My car wouldnt start and the driver asked if he could hook it up to a box and see if he could get it started. He hooked it up and after a few tries it started up. Very professional and polite. Great service.
My sons vehicle had a double tire blow out early in the morning. We used our road side assistance via our insurance, which put us in touch with A&E. They were so good about keeping me informed of the time frame of when they were going to arrive at the vehicle. I really appreciate all the communication between both the driver and the dispatcher. They were great to work with. Id use them again, if needed.
So fast and courteous. I don’t think it took more than 5 minutes! I was able to get my car towed, repaired and back by 3pm. Outstanding service!
You can tell they genuinely care about their customers, and strive to provide excellent service. Helpful and knowledgeable, with A+ attitude! I would highly recommend them to my friends and family!
Without over explaining my entire situation, I’d like to express how kind the driver Scott was. there was a misunderstanding regarding the drop off destination, so he had to wait 40 minutes AND drive to a second location. he had no complaints and had a great attitude. The pricing was also extremely reasonable. If I ever need a non-emergency tow again, I will certainly be calling these folks.
The gentleman showed up very promply with a flat bed truck like I needed. He got it towed safely to the place I needed. Very good service, happy customer! 😊
We had an unusual circumstance and needed to coordinate a delayed pick up time for our vehicle. They worked with us throughout the day to accomodate our schedule so that we could meet up at a mutually beneficial time. Excellent communication and flexibility
The service was quick and friendly. My car just needed a jump. Thank you so much for your fast friendly service.
I appreciated the professionalism and promptness of the service. The mechanic took extra care securing the car and I was happy how promptly he completed the process from start to finish.
Austin was awesome. Friendly knowledgeable kind and helped us get our car home. Very happy with this company! Dispatch was also awesome with communication. Great company!
I was stranded on I 5 mile marker 214 and Nathan came to my assistance. He was very kind, professional and very helpful to this semi disabled 61 year old woman. Thank you so much for your help. Sincerely,Debra Parker
Kevin probably had more important things to attend to other than my battery. But he was positive and didnt make me feel I was being an inconvenience. He was there quickly, he immediately got to it and I was on my way in short order.
Best company I’ve used. My tow driver was nice and professional. He was quick and can prepared. A+
The young man was very friendly, I forgot his name and the dispatcher was very friendly as well. He called me to tell me he was about 10 minutes away, he got here in about 10 minutes and loaded the car carefully and took my car to my mechanic. I will contact them if needed in the Future for towing.
Amazing service! Very quick and friendly!
Friendly driver that was on time and very helpful. The vehicle arrived at the destination with no issues. Highly recommend.
The driver was professional, courteous, and had obviously been doing his job for a while. It was a pleasant experience.
Short wait. Professionalism and helpful. Easy to talk to. Cooperative
Cody was very helpful and kind. He did a great job. He came quickly.
Love the people and how efficient they are. They take really great care of your car and get it where it needs to go.
Profession, polite and prompt what more can you ask for? I would highly recommend them.I drive an electric car and for the first time I managed to kill my battery 1 mile from the nearest charger of all the luck.Anyways the driver was super friendly, they were there exactly in the estimated time and on Father’s Day of all days.I wish I could remember the drivers name to give him a shout out, but I was in an odd mindset at the time and cannot remember his name.
I have roadside assistance through my insurance. I got very lucky they called this company! originally quoted an hour for arrival it they showed within 20 mins of request. Not long after was my car back at home and ready to be worked on! Nice guys and fast pace! Job well done!
My driver was very friendly. He told me everything he was doing and why. He made sure I was safe at all times. He went above just towing my car. He assisted me with moving it to the spot I needed it. Good guys
So fast! They saved us after a flat tire at the airport within 30 min of us calling.
Cody, my tow truck driver, was very kind and helpful! It has been a stressful day and I really appreciate how quickly he got to my vehicle and how flexible he was with getting it delivered to the right shop. I hope I don’t need another tow anytime soon, but I’ll definitely recommend AE to friends and family!
The technician Scott showed up early, unlocked my van quickly, and was very friendly to me
Great service professional and friendly. Quickly got me back into my vehicle. Would use them again!
The driver was very helpful and polite. He tried his best with getting our spare tire on except we didn’t own the proper equipment to get that spare tire off. We had to get our vehicle towed instead the process was fast and Easy. Thanks AE Towing
Drew was excellent- cheerful & responsive to our concerns. Everything was terrific, we wouldnt hesitate to recommend them.
The gentleman was very nice, quick and efficient at his job. Very nice and goodlooking to :)
Professional staff got my truck out of a tight spot with deep ditches to navigate while using a circuitous route out. Definitely got some skills cuz my truck made it from point A to point B with not so much as a smudge on the paint. Will definitely use em again if needed
After unavoidably hitting someones construction box in the road, I have to replace 2 tires. Thankfully these guys were available to bring my car back to my house down the road. The driver called for the exact location (my insurance sent them to a different town) and was quick to arrive, quick to hook up, and careful getting my old gal home. We enjoyed a nice chat about the 20+ nails sticking out of my tires, which gave me a good laugh and eased my frustration. Thanks for helping me with my porcupine problem, sir. Keep up the good work. Appreciate you guys for the assistance and I hope to not have to call again.... But you will be the first if I need another tow.
I needed to have my dead car towed back from the mechanic to my driveway, so I can get all my property out of it before donating it. Kevin, the tow truck driver, was friendly and helpful. I was impressed with how smoothly he backed my car into my driveway, once hed detached it from the tow line.
Awful customer service. Driver was completely reckless, flying in the parking lot, damaged my vehicle. He didn’t even verify it was my car before driving away.
Awesome technition/driver... didnt have to wait long.. professional/courteous.. highly recommend...
What a remarkable team and their fast customer service. I am very impressed with their work ethic I’m getting the job done correctly the first time with no flaws. I highly recommend this team 10 out of 10
I am beyond thankful and grateful for the driver that came and assisted my husband when our pickup broke down in the rain. The professionalism and quality care is exceptional. I highly recommend! I wasn’t able to catch the name of the tow truck driver, but he was so kind and understanding. I am thankful that he was willing to be out in the rain helping others.
Kudos for a job well done! The steep grade of my driveway and low-lying vehicle presented quite the challenge, but the driver was patient and extremely careful getting my car on the truck without a single incident.
I had such a great experience with AE Towing. I called for service and they got to me within 30 minutes! The gentleman who towed my vehicle was very professional. Will definitely use them again when needed.
Helped us out within reasonable time and very nice and extremely professional! Even gave us friendly advice for future use of vehicle! Would highly recommend (10/10)!!
Got myself stuck in a very remote location. Chris was prompt, helpful, and courteous. I highly recommend them for roadside assistance. Made my day!
They provided excellent service through my insurance. The operator Chris was courteous, quick, and to the point. He arrived well before the ETA and had me on my way.
Great guy!! Great service!!If I could give more stars I would. Took care of everything immediately. Thanks for being here early and getting me on my way.You’re the best!!!
I broke down in 80° weather being 8months pregnant was a bit rough, called for a tow and was told that there drives were very busy and would get there asap. After explaining to the company about my situation (broke down for 3 hrs already, pregnant and it was hot out) they told me to just leave my key locked in my car and they would handle everything else, and for me to go home. Lets just say if I need a tow again they will be the first I call. I was not there when my car was towed but from the little bit of interaction I had with AE they were very friendly and helpful. Especially dealing with a overheated, emotionally unstable pregnant lady.
My head gasket blew in my driveway. I have roadside assistance coverage, they contacted A&E for me. A&E contacted me very quickly and was at my driveway within the hour to get my truck to the repair shop in the next town over. The driver was friendly, efficient, and got it there with no issues at all even with some road closures on the way.
You guys responded quickly and efficiently. Ben was the one who arrived at my house to change my tire. He was very knowledgeable and careful. He also explained everything he was doing in great detail which was awesome! I highly recommend this company to anyone!
AE is great. I’ve used them twice, both through my insurance roadside assistance. Service was timely, professional, helpful, and the man who helped me (both times actually) told me what was going on and didn’t make me feel like an idiot! Will be calling them again!!
The driver was professional and friendly. And toke care of my needs with the car towing efficiently and carefully. I will recommend them to all of my friends and colleagues.
They were friendly fairly priced and easy to deal with.
It was really good the driver was really helpful and very courteous definitely let me know my options were would recommend as a towing company 🙀😊
Worst service ever! They did not do it correctly and are way too pricey! I had to go to another place because they don’t know what they are doing. If you want to waste your money and time- go here.
The tow truck driver was pleasant, courteous, knowledgeable and professional. I was very pleased with my experience! Highly recommend them!
Cory was very attentive to my 1964 Ford F100. He took extra time and care to do a good rescue. When he arrived at my site he needed to drop my truck in my shop and he got it spot on.Then he helped me push it the rest of the way in the shop.
The driver which loaded my 190 B Ford falcon was really knowledgeable and professional and took the time to do everything perfect
Great customer service, very friendly, quick response time, very professional service. I hope I dont need another tow, however, if I do need a tow I hope I get AE Towing.
Scott was on time and very professional. Everything went smooth as silk
Great guys very good at there job.
Friendly, on time and very helpful with my situation after we had waited over 2 hours for a tow truck that was said to be coming but didn’t. they understood and was there in an instant.
Driver was very good and experienced. Good driver. Very professional
Never Showed Up. Dont know if he got lost or what or what, but ended up getting help from by standers, after 4 hours. Would not reccomend.
We had a tire EXPLODE on I5! After trying to put on the spare tire and finding a broken lug bolt, the battery died and we were left in the dark. My family and I are very grateful that Kyle came to the rescue! He arrived quickly gave us great advice (dont drive on just four bolts), was very friendly, and really reduced the stress of the situation. He was able to lift the car (because of course our car slipped off our jack), air the spare tire, and charge our battery. If I ever need help in that area again, I know who to ask for! Thank you so much!
Tow driver was polite, helpful and made me feel at ease. Arrived much sooner than expected and had a flawless tow.
Had a car failure on way to airport. Drew arrived before planned, professionally and expediently recovered our vehicle and got us to the dealership safely. We truly appreciate all the hard work and amazing job Drew! Merry Christmas to you and the staff at AE Towing.
Super quick, super pleasant with a big smile.
Excellent customer service! Would use again for sure.
Crystal was great to work with! Answered all of my questions and processed my information very quickly!Thank you
It took an hour and half for truck to arrive. I am senior woman left in car with temps reaching 88’. Wait time needs to be reduced
My key fob was malfunctioning and they came to tow me home but instead was able to make my key fob work!
Very helpful in finding a place to take my vehicle! Excellent service!!
Timing and service was awesome. They arrived in 15 minutes to take of my battery issue.
Chris was exceptional in every way. Great tow driver and extremely pleasant human being.
They were quick to respond and provided a great service.
Great service from AE Towing! Definitely went above and beyond while helping me relocate my 64 Impala project.
The driver was super nice friendly, and good at his job! Would definitely recommend this tow company to anyone..
Our driver, Drew, was a very nice, helpful and patient man. I appreciated his help, his professionalism, his understanding of our situation, and his polite manner.
Scott was super nice, professional and even super sweet to my emotional 4 year old. Will continue to be a return customer, thank you.
It was professional and quick. I appreciated it.
Great service, fast response time. Friendly attitude.
You couldnt for better service or quality of people at A&E. They are top notch.
They were fast and very helpful.
Everyone was nice and respectful, I would recommend you all to anyone that need
Had a gentleman by the name of Dan come out for a scheduled vehicle jump or tow. He arrived on time and got my car started immediately. He also gave me some information about quality jumper cables and tips on how to make sure that I can do it myself next time. Highly recommended.
Cris was awesome and very personal helped out a ton. I will use ae towing again for sure..
Arrived when they said and the driver was courteous and professional.
Had my car towed from my house to my shop, the tow truck driver Tim was nice, professional and very skilled at his job.
Fast, reliable, and super friendly service. I had a very good experience and highly recommend.
Austin was a joy. He took good care of my vehicle and safely delivered it to its destination.
Customer-focused and speedy service! Thanks so much for the help this morning!
Cant get better than this. Vehicle recovery from ditch after hitting black ice. Professional, on time and priced as expected. Worked in a safe and efficient manner and driver (along with driver in training) took time to explain exactly what they were doing to get the car unwedged and out of the ditch. Great job.
My car alternator went out and during a stressful time they were helpful and professional.
We’ve had cars towed before, and this was by far the best experience.Scott was great! He showed up very quickly, was professional, happy, and kind.Our car was locked so he had to climb under the car and do extra steps to get it onto the truck, which wasn’t ideal, but he did it with a smile on his face. Overall a really great experience and will now only be using this company.
Awesome service. Driver was great.
They showed up quickly and got me and my car to destination.
Nathan and team were great getting me and my car where I needed to be!
I was very pleased with the prompt and professional service provided by AE Towing this morning. Kyle was knowledgeable and supportive during a difficult time. He was dispatched to my location quickly and arrived as scheduled. I appreciated the text updates with his status. Hopefully I won’t need their services again but if I need a tow or service AE Towing will be the service I call.