Worst nail job I’ve ever received! I don’t care about the shop looking fancy. I want to leave feeling good about my service. The lady with the pink bleach blond hair was my tech. When removing my gel nail polish she was trying to rush and was being way too aggressive. I let her know that she was burning me with the drill and got an attitude. I asked her to lighten up kindly because I was feeling sensitive. She did not consider and ended up removing too much off my nail bed and it started bleeding. Then when polishing it was sloppy and rushed! I tried to be nice and wait to see if she’ll clean it up… nope. When I mentioned I was not satisfied with the job she blamed having to take of my nail polish for 20 min… I did not know that changing polish was an issue? After washing my hands, as I was walked out I looked at my thumb to see polish was oozing out. I went back in to address it. Once again she gave an attitude and said just dry it again. Then kept being disrespectful talking in her native language in a tone that showed she was irritated. I let her know that I was not pleased and didn’t appreciate being charged $45 for a rushed and unprofessional looking job and wanted my money back or at least a portion. She said here is $9. smh I would not recommend this shop, especially this woman. I see on comments other have had better success with the older techs, but this business will not get my service again. If you see any of my comments on businesses I only give good ratings otherwise I don’t comment. This time though I needed to speak out.

I love the nails stop for group events because they serve wine/mixed drinks and have private rooms and a kids section with hello kitty pedicure chairs but they do tend to rush. I’ve been a handful of times now and they always rush my pedicures and others have said this too. Or sometimes they overbook and the nail techs will rush through your service to get to the next person. The owner is very nice and I will still go from time to time but I do wish they took the time especially when you pay $50 for a spa pedicure it should take longer than 30 minutes.

My daughter in law and I visited this salon while I was in town for her graduation. We both had the dip powder manicure. I did not get names but the gentleman she had was wonderful. He took his time with her and was personable and her nails looked wonderful. The lady at the front was also very nice and polite. I, however, had a young woman who was much more interested in what was going on on her Apple watch than my nails. She didnt trim my nails, she didnt work with my cuticles, she used a dremel on my nails and at one point was so interested in her watch that she let it slip onto my finger rather than the nail and never even noticed. I am now 5 days from the appointment and my nails are already peeling. I wish I had gotten this womans name. She is a disservice to her salon. I guess since I am not a regular customer she did not care. Be sure to ask for one of the older technicians when you go in. I I were rating for my daughter in law I would give this group a 5, however, if I were rating the woman I had I would rate them a 1.

I always get nervous about going to a new nail place. Every girl likes her nails done a very specific way and its hard when your out of town and need them done and have to take a chance on a new shop. However, the nailstop did not disappoint me at all! I am so glad I went here. I wanted a different color for every finger so i had an up charge of 10 bucks, but that was expected and totally fine. My nails artist was not super talkative to me and I actually really enjoyed it. I hate having to talk the whole time when someone is doing my nails. Also, if they talk the whole time, they usually dont do a great job on your nails, and she did an amazing job! I went with the colors from the movie, promising young woman and they came out amazing!!! I dont do tips, and one of my nails broke when we were grinding them down, so she fixed it will a tip and you cant even tell the difference. The nails are not super thick and I love it. She really did great! The place is clean and they have a ton of places to sit and space out due to covid. They have barriers up at each station, as well. Anyways, sorry for the long review but, they really are great! And they are affordable! Dip set, 5 different colors upcharge, and 15% tip, I walked out spending 68 dollars total. Love it! Thank yall! I will be back!

After moving from NYC I was looking for a place to do my acrylic nails and the NailStop was it! I went in for a filling and everything was done so gently and professionally. They’re also very clean when it comes to their workspace and tools. I highly recommend Long who worked very nicely on my nails. I’m very happy with the out come, thank you so much! Keep up the good service!

Their main job is to UPSELL services to you. They’re charging an extra $5 for each service on top of your regular bill. Lots of texture on my nails. $35 for gel polish (no manicure) and $45 pedicure. $10 up charge fee.

So I was really enjoying myself until I got to my pedicure. The lady who did my fill in was good and little pushy but she was very thorough. My pedicure was so rushed and not thorough at all. I paid for a jelly pedicure to get callus removed and trust I’ve received enough pedicure to know when steps are being skipped and she skipped many! My feet didn’t not feel clean let alone free of all dead skin! I have tried them before and the experience was bad. Second time was not so hot either. I will not try them again. Very disappointing considering this pedi cost me $50!!!! The ambiance is amazing and they are open on sundays but that’s as far as the greatness goes!!

Staff was friendly and knowledgeable. I enjoyed the experience.

I finally found my new nail spot in the area. They are not only really good with customer service but they also do an amazing work. I was very satisfied. Definitely recommend this place!

So I went on a today, 8/11 Wednesday morning, the hours on the door say they open at 9, but it’s 9:07 and it’s closed. I was standing at the door waiting and the woman with the bleached blond hair came up to the lock box, didn’t address me at all; she couldn’t get into the box and called someone. She finally got in the lockbox, opened the door and went inside. Never once addressed me, never apologized, nothing. I immediately left and went to LV Nails across the street and will never go there again. I will not give my hard earned money to a business that allowed that kind of disrespect to a customer.

I really enjoy this place and if your in the Durham area this is the place to go! Great vibes, good nail artist overall great experience!

Best place I ever been to Pino wine to drink foot message I was so relax

They are friendly folks. Its a nice looking salon and they offer a full bar which is unique. It isnt relaxing though. The whole atmosphere is extremely rushed. My nails were not done well. Uneven tips, edges not all the way painted, top coat discolored and has started to come off. The nail tech even took it upon himself to try and switch me to gel. Even conveniently matched it to the REGULAR color that was handed to him by the front desk lady. Who also clearly communicated what I asked for was a cut down, fill in and regular color change...twice. Weird upsell tactic, not a fan. Mixed with their prices, Im assuming to keep Patrón stocked, Im good on this place.

Tony was absolutely AMAZING! I had an acrylic fill in with gel polish as I was out of town. I cannot say enough positive things about the quality, kindness, and wonderful color selection and brand DND polish is the best. Thank you for making my nails look amazing! Definitely highly recommend!

One of my favorite places to sit back and relax when I want a pedicure.. they are so friendly and the shop is clean and I have never had to wait! I love it there!

Today I scheduled an appointment with Long. He is awesome. He was very patient with me and my ‘special’ needs at a prior visit. So I plan to see him again in the weeks to come.The facility was clean, welcoming, and they wear mask and provide sanitizer when you come in the door. They also ensure you are a safe distance from other customers. I truly felt safe in their care for my day of self care☺️

This is definitely my new place of peace! The atmosphere is absolutely amazing! Everyone is dressed in uniform and has a very professional attitude. Very very spacious! Everything is absolutely amazing! Highly recommend for bridal parties as well or a girls night !

Absolutely loved our pedicure! I went to see Quang and he did such a great job! My boyfriend came with me and it was his first pedicure and we are going back again today :) Very nice facility and great customer service. Thank you :)

So I was referred to this nail salon by a friend. When I walked in it was one of the best nail salons I have ever seen. It was beautiful and I was excited to get serviced. I was the first client in the salon walking in at 9 AM sharp. They jump right to me and got my water running for the pedicure and were very friendly but did a horrible job. They rushed my entire service my feet looks as if I was coming to get them done as I was leaving. I had Ombré on my nails prior to coming and which no one at that salon was able to do so I had to choose something different and simple. I chose a basic color and got S&S They switch me around to three different nail techs because the first and the second one did not know how to do it. So I got stuck with someone else who may be just learned how to do it. I spent $140 for a pedicure with regular polish and SNS nails. I got my nails done on Sunday here it is Tuesday and I have two broken nails because the SNS was applied so thinly. That is highly expensive for a horrible job. Nice salon need better technicians that care about the guest and not just the money. I will go here for a drink again but never to get serviced.

I am giving The Nailstop 3 stars because I had a mixed experience during my visit. First of all, the staff is very friendly. They make you feel welcomed from the moment you step inside. I had my daughter, who is 7, with me. They had a kids section and was quick to accommodate her while I was receiving service.My older daughter frequents their business and always seems to be satisfied with the service they provide. That is what encouraged me to pay them a visit. The disappointment was in the quality of service I received. I didnt feel that I received a proper mani/pedi, especially for the money I paid for the service. In addition to the poor quality of service, it took forever to get through the process.Seeing the service they provide to my daughters has convinced me to give them a second try. Everyone has an off day from time to time. Perhaps that was one of those days for the person providing service to me at that time. #JustBecause

My 4th visit and its always a pleasure and the service is fast. The nail shop is big with No wait time. You will not be disappointed. The staff is super nice. I am going to make the nail shop my new place of business for getting my nails done.

Went in and was kindly greeted by the manager. He was super professional, but also personable. He completed my manicure in a quick and timely fashion while holding down the store. He is a staple to Nailstop! Thank you!

The service is amazing. Got a jelly spa pedicure and its one of the best Ive ever had

I have been coming here for three years and I have always had a fantastic experience. They are very clean, take good care of you and even offers wine with the service. Highly recommended and will of course be back.

Nice, clean, and friendly atmosphere. I would recommend friends and family to go here for their manicure and pedicure.

Today was my first time at The Nail Stop and I had a great experience! The lavender pedicure was awesome, so relaxing. My nail tech was very friendly and did a great job. Will definitely be back!

I have been coming here every other week since December. I really like the service, the atmosphere, and am pleased with the COVID-19 precautions they have in place. So glad to have found this spot.

The place was really nice and they provided great service. I also love the aesthetic of the place and how they have drinks. Perfect for a girls day too!

I have been going to the Nail Stop since they opened a couple of years ago. There is plenty of staff where you never have to wait and they always accommodate. I had my wedding party mani/pedi done there and they were so great to schedule that with me. Highly recommended!

Very nice establishment. It was a great first visit and I will be back!

The best place. Chika is one of the best. So patient and talented!

It was all around amazing I love the difference pedicures that you can choose from I love the bar also there service is beyond perfect...great job

Oanh was kind, gave exceptional service and provided and wonderful gel mani and great pedi!! I had a great experience!

First time at The Nail Stop, and I love it !!! The service was prompt and professional. I love that they have a full bar ! And shared nice small talk. The setting is very clean, colorful, and welcoming. I will definitely be coming back !

Incredibly poor customer service. Reserved an appointment days in advance to see a specific tech. Upon arrival I was set at someone elses table; when I inquired as to why I was set with someone else, I was informed my tech was out for the day. Nobody bothered to mention this and save me the trip out. I opted to follow through with the appointment and was not satisfied with the results. The cashier outright refused to do anything to compensate for my dissatisfaction repeating several times that he could look into the scheduling to see who booked the appointment rather than assuring my satisfaction immediately and taking accountability for failing to notify me prior to my appointment. 2 hours and $208 later, you be the judge....images show jagged edges, poor cuticle trim, sloppy paint and excessive glue and gel beneath new set.Last but not least, the salon frequently smells of seafood seemingly based on employees preparing their lunches.

I enjoyed my experience here! Everything was clean, fast, and everyone was kind. Definitely coming back!

I came here after some time and the service was really bad. My manicure was rushed and unclean. The staff was mixed. The real issue comes from management. Since there is poor communication, staff was bothered. When I asked if I could sit next to my friend, the nail tech down right said No with no hesitation. I brushed it off but he continued to be rude. My friends nails had dents in them and she was treated so horribly. I supported this business before but will NEVER come here again. I know quality and Nail Stop does not care about quality or comfort for their customers. Dont waste your time and money.

My nails are super thin and constantly breaking from over washing and antibacterial. I went in to get tips and a gel manicure. I was told due to Covid they couldn’t do gel because they couldn’t sanitize the UV dryer so I had to get SNS but there wasn’t a price difference. I don’t understand how the SNS is sanitary since everyone dips their fingers in the same powder but I went with it. I don’t think the tech knew what he was doing. He dipped my nails a total of 5 times and on a few nails 6 because it would break off when he buffed. He cut me 3 times attempting to cut my cuticles with the sanding machine rather than clippers. The SNS doesn’t even cover my whole nail and it is SO THICK. I asked for a nude/light pink color and they are bright pink. He charged me $40 and said I was getting a big discount because he took so long (1 hr 40 min). I’ll never go back.

Amazing services! And you really feel like they do everything for you!! I’ve paid twice the cost before for half the service! This is definitely under priced for how good it is!!!

I love it here. Every single time. Manis. Pedis. Gel. SNS. They do it all and do it well.

Nice atmosphere not the best service. Very disappointed.

I went and got the Green Tea Pedicure and it was AMAZING!!! The lady scrubbed and massaged my feet, it felt so relaxing🥰 they did wonderful. I definitely will go again

Great place! This will be my new spot. Great staff

This place is great. The atmosphere is calm and they have a bar so you can order a drink to enjoy while you get pampered. I usually get a gel manicure and they do a great job.

They were very welcoming and friendly. Very clean, I would definitely come back again.

Came here with my mom earlier, great prices and amazing customer services! i love my nails, toes and eyebrows!

Alex did a beautiful job on my mani/pedi and I love how beautiful and clean this salon is. Thank you so much!

I really enjoyed the service here!! I’m very picky about how I get my nails done and I was super happy about my nails and toes! They were super sanitary.

It’s a really cute and boujee place. I love their smoothies from their bar, and all the staff are so friendly!! This spot is my usual place :)

This was my first time coming here and it was amazing!!! My pedicure is the bomb and the staff are very friendly. Did I mention that they have a bar also!!! Love it!!! Will be returning very soon!!

Great service and quick, will def be coming back to get more services! First time doing gel on feet and will def be getting this service often

Ive been there several times. Very professional and very clean

Always great service, great drinks and I love how the shop is setup! In a week or two, I will be back for polish change! My mama too!

Love this place! My SNS is the best ever!

Great Atmosphere and Good People. They really put the customer first. Whatever services I get is beyond what I expect.

When I walked in I was greeted! They made me feel very welcomed and quality is great!

Paul is great . I live in Charlotte but I always make sure I see Paul every 2 weeks for my lavender pedicure and SNS. He is great, gentle, great convo /listener and has a sense of urgency :) He also suggest my nail color as well .. I get compliments every time !!!

Love the kids nails spa section

They didn’t let my toes dry and I have gel..... now my toe has a dent in it ......they didn’t lay my acrylic correctly on my big toe it has no shape no form it’s like a big circle ⭕️

Great prices and exceptional service.

It was very pleasant and clean. Will definitely go again

Professional, clean, and relaxing! They also have early Sunday hours which is awesome!! Highly recommend!

Great service. Very friendly!

I had a very pleasant visit I received the green tea pedicure and it was awesome.

Great staff and relaxing atmosphere. Great place for a spa day with your girls.

I always go to Nail Stop for my pedicures. The staff is nice, the facility is always clean, and I’m always satisfied with their work!

As a walk-in, I’ve never had to wait more than a few minutes. Their prices are very reasonable. The place is cute on the inside and they always have TVs running, which is nice.They do have a bar, but I’ve never ordered a drink there, so I can’t comment on that.I took my five year old son with me one time and he was perfectly content playing on the iPad. They had a couch he could sit on which was close to me, which was nice.The staff has always been friendly.

The lady I had this time dont want her again, otherwise I love going there more colors and good staff.

Very nice and understanding people and have everything I could imagine 🥰

The shop is beautiful but the nail service is okay. You’re charged for parts of the service that are included usually at shops. I had to ask to have my nails reshaped & my nails were not cleaned underneath either. My nails were not completely dry at the end of the service. I wouldn’t come back unless unnecessary.

They did an amazing job!

Terrible customer service, I went to there shop around 7:00pm. I asked for help & no one helped me. The guy in the front was asleep when I walked in.I left & went to Lee nails by south point

So many positives about this place and one major negative. Love the atmosphere, staff is friendly, and prices are on par with the area. The bar is fantastic. Margaritas, Cappuccinos, wine, beer, they got it all and they are all decent. Sadly, after our last visit my husband and I have decided to look elsewhere. I want a pedicure that is relaxing and spa like. They are only interested in getting you done quickly. No joke when I say my feet where in hot water for a total of 5 minutes. If you are looking to get in and out with a decent pedicure, they got you in spades but if you are looking for some nice girls/couples time, I suggest elsewhere.

Nice pedicure, calf and foot massage!

My gel polish manicure has been done for two weeks and not a chip in sight!!! I am super hard on my nails because of the work I do and I am genuinely shocked at how well this manicure is holding up. Place is HUGE and doesnt kill you with fumes. Wonderful selection of colors, and honest people who didnt recommend what would bring them more money. My manicurist could brush up on her English, but who really cares if your nails look fabulous!

Best nail salon in the triangle! Clean salon, outstanding customer service and a luxurious experience. Offer much more than a regular nail salon and prices are very reasonable. The atmosphere is outstanding and the technicians are always quick to listen and provide exactly what Im looking for. Also, have never once waited-always have someone available to take me as soon as I walk through the door! Highly recommend!

Every one here is so nice and kind and they do such a great job. This has been my go to nail salon for months now and I love it! Susie is my favorite nail tech. She barely knows English but somehow always understands when you have a concern. Very intuitive and caring.

I’ve always had good experiences here. I love that they have a bar, and I just enjoy the atmosphere - a step above most other places I’ve been in the area. They’re not cheap by any means but honestly aren’t much if any more expensive than other nail salons that aren’t nearly as cute.

It was just OK. Nothing spectacular at all. I weny for the first time yesterday and i damn near had to file my own nails. Considering the prices, I was expecting the basics to be covered. BEAUTIFUL place, great customer service, the quality of performance lacked.

Love this place. The only nail place that Ive found that has a full bar! They do great work and even offer dipping services (SNS). I was disappointed to learn that no one here has the ability to complete any type of French manicure design on nails with the gel powder. 🤷‍♀️🏿But still -- would highly recommend for all other services.Update: this place is STILL amazing - highly recommend

I really enjoyed this salon. Everything is so clean and the people are really nice. I messed up my nail right after I left and they fixed it without making me feel bad about it. I enjoyed having a mixed drink while I relaxed. There is a limited selection, but its perfect for this kind of environment.

Absolutely fantastic nail salon with a full range of options. Prices are great and the service is fantastic. I highly recommend this place!

Great Mommy Time experience! I brought my son and it was amazing! They have a kids play area which all mothers know is vital to a relaxing time. I was able to relax and enjoy Mommy time while he played with cars in the Kid Zone. The staff were extremely friendly and they have a wide variety of colors and gel polish. Definitely coming back! Appointment for next month already booked!

Went on 9/27 ask for acrylic powder with gel polish and I got gel powder with gel polish. I prefer acrylic seems to last longer with my nail bed. I was overcharged for a service i didnt ask for bc Lisa didnt understand my request. Its 9/30 and three of my nails are already lifting. The gel is uneven and not pleasant looking at all. After seating for two hours i just decided to leave and never come back. First and last time going here. Great customer service and nice facility but horrible quality. Really wish i read the reviews first!!! 👿👿👿👿

Horrible customer service!!! I came here to get a powder dip manicure and asked the technician to help me find a certain color. She asked me to go find it myself. I asked her to cut the cuticle and she said that is will cost an extra $5. I was also charged $5 for having regular nail polished removed. I have never heard of a nail salon charging for polish remover. This was my first and definitely last time coming to this salon. I wish I read the reviews prior to coming here as poor customer service seems to be definitely a common theme.

MY PEDICURE SUCKED! Im a barber by trade and I know what quality service and attention to detail is. I didnt receive attention to detail here. My toenails were cut jagged and toe jajam was left under my nails. I came to get my toenails trimmed and clean. Everything else is extra. Hopefully I can add a photo to share with you all what the finished product looked like.The staff was friendly and the environment was clean. After I voiced my disappointment the manager asked the staff member to redo my foot but trust me it was another lack luster attempt. She basically rushed through it again and still left my toenails jagged and dirty.I WAS STILL ASKED TO PAY $50. I think a compromise of $25 was noble but not here. Still had to pay the $50.

Fantastic service in a beautiful and relaxing environment. Customer service is top notch and every nail tech is highly trained. Ive been to many nail salons and this is by the far the best. Having a separate area for kids and men makes for a quiet visit. Bring a friend and relax with a drink while getting a pedicure.

The salon itself is so pretty, relaxing and even has an adorable section for kids! My pedicure and manicure however were horrible. One day later and my gel polish has already chipped off of many nails and my toes look like I did them myself. My nail tech left polish on my skin and chips on the top of my nail. I dont think Ill be going back.

The interior is very nice, but the service is lacking. I gave this place a try three separate times for pedicures and had different technicians each time. My cuticles werent cut, no filing, and the massage part of the pedicure was basically the technician just touching my feet with no pressure even when I asked for more pressure at my second and third visit.

It was the fastest pedicure I’ve had in my entire life. One toenail is completely crooked and the customer service is trash. I felt rushed and it was the laziest scrubbing I’ve experienced. I do not recommend.

Felt very rushed to get out of my pedicure chair by the cleaning staff. I was rudely told to get out of my chair right now, literally 2 minutes after my pedicure was done. I was sitting next to my friend who was getting her last foot painted...they couldnt have waited a few more minutes for us to leave together ? I did get good results from my pedicure. But I was expecting a cheaper price ...they have hidden fees they dont tell you about, like removing nail regular polish. My $40 gel pedicure ended up costing $55 before tip.

Pricey but I always have a great time when I go. Everyone is so funny friendly. I usually only get a pedicure but decided on a manicure and was very pleased. Decorations are too cute. I’d take everyone here for the experience. Thank you Nail Stop!!!!

I had a lovely experience today. It was a long wait but I just walked in. They put me in a chair where I enjoyed the different massage features, soaked me feet and relaxed. The gentleman who did my pedicure was even kind enough to let me change my color after he applied the first coat. This my second or third time her and Ill definitely be coming back.

My wife hated this place. The manager was rude to her. It’s pretty inside but it ain’t hitting on much as far as customer service.

DO NOT WASTE YOUR TIME OR MONEY. Service sucked, and the prices sucked!!! WAAAAAAAY OVERPRICED

Beautiful atmosphere and it seems they go the distance to make you comfortable during your visit. However, my main purpose of going here was to get a great pedicure. I got a pedicure but most certainly less than a mediocre one. All of my cuticles were not cut down during the appointment - I was sitting at the nail drying station picking dead skin off my toes. The technician rushed the entire appointment. I did not feel valued during my visit. After only one week of wearing the polish on my toes it has started chipping and wearing off. This has never happened before. I can typically go 4-6 weeks with the same polish and never have an issue about needing to change my polish. The prices reflect somewhere that would spend time on your feet and pay extra attention. Ill be finding somewhere else for my future pedicures.

The best nail salon in Durham!! There customer service is the best!! I highly recommend this place! A little pricey but you get exactly what you pay for! Love them!

Not super impressed with my services. This place has potential they just need some better techs or need to provide training. The drink was good though. The decor was awesome. Staff was nice kinda rushed me and confused me. I might come again and try a different tech.

I went for powder dip nails with acrylic tip. I asked the nail tech 3 times if she could seal the bottom tip of my nail so debris would not go in and she straight out told me no. Finally at the end she just poured glue to fill it and it just looked messy. You can tell she was annoyed because I asked her. Also the nail was very thick and If you look from the side you can see grooves. I definitely will not be going back

Got a pedicure done and they were very friendly, kept me and my friends laughing Hut the next day I came in for a full set and their associates told me three different prices for a full set, then charged an extra $10 for a shape that didn’t turn out they way I wanted and when I mentioned it she got mad got her manager and the manager came with an even worse attitude and cut my nails down and told me to go to another shop