I visited the service dept and asked the manager Justin to give me a safety assessment on the front-end of my Land Cruiser after I collided with an 8 point buck just north of Durango on the 550. He brought it into the shop right away-- and talked me through the damage (over $10k in body work) and gave me his honest assessment. Justins honesty and candor provided what i needed.

If I could do less than one star I would. Do not waste your time with Durango Toyota. I called service about my car door not opening from the inside. Because this is a safety concern, someone in service told me that if I dropped my car off in the morning they would at least look at it and have it diagnosed within three hours. I took the whole day off from work to deal with this. When I showed up at the service department i was told that I would have to leave my car there for the entire day and that it wasn’t even guaranteed that they would get to it. I understand that everyone is short staffed right now, but maybe Durango Toyota should consider paying their employees more so they can have more technicians in their half empty shop. It takes three weeks to even get an appointment with them. Not happy at all with customer service or the service repair shop. Will never consider them for a car purchase or any kind of repairs on my Toyota again.I called Durango Automotive Repair, got an appointment for a week out, with a quote on diagnostic. Very straightforward, no BS or runaround. Would highly recommend any other shop you can get into in Durango.

Sam did an absolutely outstanding job helping me with a used LR4. Thanks very much! Keep up the great work, would love to do business again!

I have had many positive experiences at Durango Motor Company and today was no exception! I had a loose side mirror on my car and when I dropped in unannounced asking for help, Justin came right to my rescue. It required just the specific little tool that I of course didnt have in my messy garage, but he searched for the right one and was able to tighten it up in no time. He even backed me out of the bay so I didnt have to test my backing up skills! Thanks Justin! You certainly made my day a better day!

Martin helped me from the very beginning, guiding me how to order my new Rav4 Hybrid. He was so helpful, kind and knowledgeable! Would definitely recommend you check out Durango Toyota for your next car or truck!! Thank you so so much Martin!! Love my new car and all the help in learning the ropes on my new hybrid!!

I visited Durango Toyota today, to learn more about the Highlander XLE Hybrid AWD that I bought 3 weeks ago. The employee that I was supposed to meet with was sick, and Zach Benz stepped in immediately to help. I am a bit of a technotard and Zach was incredibly helpful and patient. He went through all the complicated and varied devices and possibilities with a ‘CAN DO’ attitude that made me confident that I could operate many more systems than I was aware of, before I arrived. Zach Benz created a wonderful and positive experience. Thank you.

My 19 tacoma had a slow leak in one of the tires. Took it to get fixed and was told by the mechanic he found a small hole and patched it. BUT, he said, it might be the belts meaning new tires. I would know if it kept leaking. It kept leaking so took it to Discount Tire who found the small hole. It had been marked for repair but never patched - they finished the job and now its fine. Look Family owned Toyota, I know you cant get vehicles to sell but ripping off your customers by selling un needed tires is not the way. Service Manager Justin does not seem to be in on the scam.

James helped me from the beginning and was very honest and upfront with me. I’d send my mother to him if she was in the market for a new car In a second. Swells

Clint and Lee have gotta be the best parts guys I have ever dealt with. Outstanding customer service and really kept me out of a bind. I spent a large portion of my life in the auto and rv industry and I am nothing but impressed. Thank you for what you guys do.

Well another great experience with Durango Motors.Yesterday as I was getting ready for a long road trip and I had a moment of panic when several lights appeared on my dash. I immediately drove to the dealership and in less than a minute Justin R. - Toyota Service Manager immediately began diagnostically determining the situation -and it required additional observation. Although it was near closing time,Justin continued to evaluate the needed repair and resolved it! I could now confidently take my road trip. He calmly and efficiently took care of everything - including me. Five Star service - again. Thanks JustinMartin S. (who we have purchased vehicles from and vice-versa)has always been available to offer solid advice and get the deal done in a helpful and professional manner. Hes a great guy and will always be my first choice in the sales department - I highly recommend him.

Great dealership, thanks for all your advice and your help.

Arrived 5:30 PM on A Friday in Durango in my 10 year old Prius hearing a motor hum after coming off the Red Mountain pass. We had days of driving ahead of us to get back to Texas and were in Durango only to ride the Steam train the next morning and leave again on Sunday morning. We called Durango Motors and we’re told to bring car in before 6 and they would check it out Saturday while we travelled on the train and keep us informed of findings and repair needs. The technician spent the morning with the car finding nothing wrong even after a test run up a steep road. Tested all he could and reported just before we headed into offline territory that the car would await us that evening when we returned with a report of all tests in case the problem re-occurred and wished us a safe and happy trip. That was a month and many trouble free miles ago. I have always appreciated Toyota service but Durango Motors out did all my past experiences. Thank you to the technician, the office manager and the nice employee who drove us back to our hotel and grandchild who awaited us.

I had a great experience purchasing my 2015 Toyota 4runner through Durango Motor Company!!John Evers was great to work with. He was very helpful and friendly.Kane in finance helped us get the best deal possible and made the approval process a breeze.While reviewing and signing the contract we worked with Matt. He was very knowledgeable and answered all of our questions making us feel very comfortable and happy with our purchase.We also worked with Brian in accessories, he is also knowledgeable and personable.Thank you to everyone who worked with us and for the awesome experience!

Eric A. was so helpful in my recent car buying process. He worked one on one with me to find a perfect vehicle that checked every box and was also in my price range. He gave fabulous advice and quickly answered any questions I had. Durango Motor Company as a whole was so friendly, easy to get a hold of/communicate with and very helpful throughout the entire process. I have had less than impressive previous car purchases at other dealerships in town. This was by far the easiest and most comfortable experience I have had to date. Highly recommend Durango Motor Company and especially Eric A. over in the sales department! Thanks again guys - I am loving my new car.

On a driving trip, our car developed a Check Engine light. They checked the service light, diagnosed its likely harmless source, and sent us on our way -- all for free. As a visitor, they could have told us anything and we would have done it. Oh, its your air filter and oxygen sensor that needs replacing... But they didnt. Straight shooters! Liked that a lot.

World Class Service! From start to finish! Awesome and personable communication and follow up! Repair Quality - 100% Satisfied! Thank you - Joshua Lloyd and Team! Highly recommend and will return!

I was happy to have Angelita as my sales person. She was polite, helpful and courteous. She made me feel comfortable and she guided me step-by-step through the sales process. I can imagine the difficulty of sales with the many COVID-19 restrictions. Angelita made me feel safe and secure, and satisfied with the cleanliness of the purchased vehicle and the integrity of the sale.

I had my best experience shopping for a car here compared to anywhere else I have previously bought a car. In the past I have always felt pressured to buy a car that I didn’t want to buy. I met Angelita and she was awesome. She did not make me feel pressured and helped me to find a car that fit me perfectly. She was also very friendly and easy to talk to. I highly recommend that if you’re looking for a car, you stop first at Durango Motor Company and ask for Angelita.

My recent new vehicle purchase from Durango Motors Toyota was excellent. Angelita Topaha, my sales person, was every helpful and what I liked the most was she’s very kind and respectful to me. I highly recommend buying a vehicle from this dealership, Durango Motors. Thank you Angelita and staff for all your help, you made this car purchase a pleasant experience. 😊👍🏽

Was a pleasure working with John Evers on purchasing of 4 Toyota Tacomas. This was our first year of working with John and we will be back. The whole experience was great. John was responsive, and helped us navigate this purchase for 2021. Every interaction from Service, to Sales, to Finance was amazing and John led the charge. Thank you JohnShane PrinceClub Wyndham

All the Staff we encountered were courteous and attentive. Our salesman John was extremely helpful throughout the entire process from the build to the delivery. We are extremely happy and will be returning

Mark sold me a 4RUNNER about 6 months ago which has been wonderful. Called me on my birthday too! A car dealership like no other.

Brought my 2012 Tundra in for oil change service. Talked to the person who took my information and asked him specifically if all fluid levels would be checked and all grease points greased,(I am pulling a 26 ft. RV trailer on tour thru the western states so the truck is doing extra duty and I have always relied on Toyota to service my vehicles properly) he assured me they would be. Fluid level and greasing points on the inspection sheet were checked off but during the walk around after service I found the grease zerks had not been greased and the differential case oil level bolt had not been touched. I have no confidence the other cases under the truck had been checked. A body shop supervisor who was walking thru the shop saw my consternation and called the appropriate supervisor, Charley, I believe. The truck was taken to a master tech to have everything checked. Charley brought my truck back, never apologized for anything and then became surly. I was told this Dealership only gives its service employees 20 minutes do this service and that they did not normally check the fluid levels under the truck.(the inspection sheet shows all these levels to be a part of the service and guess what? They had all been checked off OK!) I have owned Toyotas for over 20 years and done business with Toyota in North Plate, NE. (Premier) and Oklahoma City, OK (Jim Norton). THEY ALWAYS CHECKED(I always check) I love my Toyota But I Would not recommend The Durango Dealership to anyone.

Cayden Read recently helped me purchase two Toyota vehicles, he did a great job. On the second vehicle he even came in on his day off. The experience was very easy.

Great experience and Im so happy! Kestrel found us exactly what we wanted and a great price! And, a new 50 TV on Black Friday!Love my new 4Runner!

Dangerously Easy! Alec was great. I called ahead and drove from out of town to see a truck they had just taken in. Several recalls and maintenance still needed to be performed so was not allowed to drive it. No problem, trusting Toyota service quality I explained what I expected to be done and some accessories I wanted added. I went to lunch and Alec went to his manager. upon my return everything was agreed to, I left a deposit and returned home. After the accessories, recalls and refurbishing had been done, Alec called and set up a day to deliver it to me. I drove it, approved of it and signed papers over lunch in a restaurant. Unbelievably easy and I am still stunned that I could ever give a 5 star rating to a Car Dealer. They deserve it!I have to go back and update my review. Make sure everything is followed thru with before sighing papers. The dealership incorrectly input mileage on the truck. They corrected it with CarFax but cant seem to correct it with Toyota. I furnished Alex with a copy of what My Toyota showed as mileage, 99,999, actual was 62000. Hopefully a mileage exception wont show up in the future. Turns out Durango is just like any used car dealer, when the check clears their customer service goes out the window. I have e-mailed Alex and the general manager. It speaks volumes about a dealership that doesnt take responsibility for mistakes they make.

Great experience from start to finish. Angelita T. was great to work with and helped us through the entire selection and ordering process for our 2021 army green 4-runner. Love the no haggle, up front best pricing offered by DMC and they truly will beat anyone else’s pricing while giving a fair trade value on your trade in.

I purchased a used Silverado from Grant, and Im happy with this dealership and the truck. I was Grants first sale, so there were some minor learning issues with financing which were worked out by their team. I would recommend this dealer to a friend.

Mechanics were friendly but if you’re doing a brakes and rotors replacement I recommend you take it elsewhere, or at least get price estimates before you take it here. I overpaid by a lot.

Many thanks to Rod McBroom and the team at DMC for another smooth and happy transaction. Three years ago I leased a new Tacoma from Rod and had an exceptional experience. Last week I financed the balance on the truck, again with Rod, and again was treated with the utmost care, fairness, and professionalism imaginable. Rod is a class act and Ill definitely seek him out again on my next Toyota purchase.

Ive always been leery of dealerships, buying into the unfavorable stereotypes that are so common. Imagine my surprise to find John Evers, a former student asking me if I had any questions about the vehicles on the lot. There was an immediate sense of relief once I realized that I was talking to someone that I have always thought highly of. As we went through the purchase process each person that we dealt with followed suit. They were solid quality, real people that wanted us to be satisfied and feel good about our purchase. Throughout the process the staff was super friendly, relaxed and it all felt very genuine. My first ever new-vehicle purchase was assisted by a former student, I love it!

Rob, helped us with our Highlander purchase. Shout out to him for being knowledgable regarding the vehicle and for not being pushy! Thank you to Nate for the initial paper work, and last but not least Austin for the finacial and final paper work,

Wow, being from out of state;what an amazing experience buying a new car. Each person from the team went above and beyond to provide excellent customer service.

Just wanted to say kudos to Mark for calling my wife on her birthday.

Great experience with this dealership. Jimmy went out of his way to track down the 2021 limited 4Runner I wanted, and had it delivered to Durango. Never felt pressured or uninformed, super fair trade in as well. I’d recommend this dealership (and Jimmy) to anyone looking for a fair and helpful place to purchase a car.

DMC is great and like no other. I had no intention of driving away with a new vehicle after a scheduled oil change but after some friendly chatting I was presented with an offer I couldnt refuse on my dream vehicle. All of the staff are truly helpful, not pushy at all and very well educated or new and eager to learn the business as a whole. I recommend DMC to anyone who is uncomfortable with price negotiation and pushy sales people. Thank you so much Angelita Topaha and Nate Monroe for everything!

Very friendly, informative. Good experience.

If I could rate zero stars I would. This place conducts business very poorly. They are unsure of what vehicles are actually on their own lot. Additionally they will send you a quote on a vehicle which is not even available in order to get you on the hook and sell you one which “is en route.” Highly suggest taking your business elsewhere.

My experience purchasing a pre-owned Toyota Tacoma and Durango Motor Company was exceptional. The salesman, Rod McBroom, was professional, knowledgeable, and extremely helpful in every way. I never felt pressured in making my decision. The finance people were friendly and very competent. Brian, in the accessory department, was so competent and guided me perfectly in making my choices. I will definitely return to DMC the next time I need a vehicle.

Rob is very knowledgeable and there was no pressure.Thanks

Super helpful and friendly. Its not a high pressure sales environment which is fantastic. Everyone genuinely just wants to help out if they can.

When I purchased my car, everyone was great. When I took it in for the free service updates, service started going down hill as I got closer to the last one. After the last free service, I cannot get anyone to answer the phone-neither in sales nor in any other department-every number goes to the same automated system, which after one to three rings just hangs up on me. Ive tried calling for tires and for service, and have had to go elsewhere because I cannot get ahold of a person.

Everything was perfectly taken care of. Michael Folk is definitely the guy! Michael will provide you the best solution you look for.

This is our second purchase from this establishment and are very happy with both! The service from salesman, finance to the GM himself was outstanding. We celebrated with some cold ones as soon as we got home with our new car. Will definitely be back.

If you are looking to buy a car in Durango, I want to suggest that you ask for salesman, Jarrod Lancing, at Durango Motor Company. We bought a 2016 RAV4 from him recently and he had to overcome many obstacles to make that happen. One was our credit union, which I am embarrassed to say, was very unprofessional, with some untrained agents trying to complete this sale. Jarrod persevered through that mess (and several other obstacles) in a process that took over 3 days to resolve. He was so knowledgeable about the vehicles, answering all of our questions, and even gave us after the sale follow-up calls. Thank you, Jarrod and Durango Motor Company from a couple from Texas! I got the car of my dreams!

I had a great experience at Durango Motor Company ! Victor was very helpful, taking time out of his day to help me even before I got there. His knowledge about different makes/models was awesome. With his help I was able to find a car that I love and that is perfect for me. He also helped me understand all the different features about the car itself too.Lynn was also helpful and super friendly. She made going through the paperwork so quick and painless. She explained everything and helped me navigate what I needed .Thank you again !

Great service! Well priced! Good job!

Toyota care visit. Good experience

Excellent tomato tech Kane is professional. And Excellent tech.

This is our fourth vehicle purchase from this dealership. For our last vehicle we drove from Albuquerque because I knew I would get a fair deal on my trade in an a no hassle approach on my new purchase. Amazingly the original Toyota I picked out ended up not meeting my exact needs and after a week of driving it they said to bring it back and helped me get the exact truck with no extra cost. They have repeatedly earned my trust and business and I will be recommending them in the future. Don’t take my word alone and go check it out yourself! Dave VB

Very professional people and friendly.

Would definitely recommend purchasing a vehicle from Durango Toyota! This was my first new vehicle purchase so I was a little nervous but Basilio and everyone else I worked with were fantastic! They made the process so easy and were all so helpful. Best part? At no point was anyone pressuring me into anything! Thank you all! Five stars for sure!

Great customer service! Isaiah and Kestrel were great to do business with and, I would recommend to anyone!

Matthew Rhinehart went above and beyond to assist me with the purchase of a used Toyota Prius. When the Prius that I originally inquired about sold before I was able to come to Durango to test drive it, Matthew looked through their inventory and let me know that there was another used Prius that had just become available! He worked with me every step of the way to find financing to fit my budget and was very helpful showing me all the features and functions of the vehicle as I test-drove it. From there it was no time before Matthew was handing me the key fob and I was driving away as the proud owner of a beautiful Blue Ribbon Metallic 2011 Toyota Prius!

Thank you Jimmy Crespo and Nate for a great experience and helping me in getting this beautiful 2020 Toyota Tacoma limited in Voodoo blue 💙

This purchase went so smoothly! I really appreciate the new style of running a dealership...no haggling, no BS. Jimmy was excellent to work with. He knew and explained the product line and never pushed me one way or the other. I used to dread shopping for vehicles, but this was painless.

My experience purchasing a vehicle at Durango Motors was very good. Cadence Read was wonderful. He took time to help locate exactly what I was looking for, answered all of my questions, and was there every step of the way.

By far the best car buying experience Ive ever had. Todd was thorough, knowledgeable, honest and very personable. Communication was amazing from start to finish. Everyone I met and/or who helped with the process was genuinely kind and professional. Overall great experience and I will be going back for any future needs, and recommend Durango Motor to any friends or family.

John Evers was our salesman. We originally wanted a used 4Runner so he helped us with that search. Then we decided we wanted new so we still reached out to John a week later. He was professional and let us decide on our own. He was not insisting or pushy. He gave us our space and even reached out to other dealers for the color we wished for even though we settled for another color on the lot. The sale was smooth and he was patient during the whole process. Thanks for my 4Runner John! Shes beautiful!

Had a great experience at Durango Motor Company! We live about 7 hours away and didn’t want to make the trip unless we knew it was the way it was advertised, called up the sales department and Todd did a video call with us going through every detail and answered all our questions. Due to Todd and the great price we felt confident making the trip for the vehicle we wanted. We were able to trade two vehicles and received a great deal on both! We will definitely be returning in the future, thanks to Durango Motor Company and especially Todd for the great value and service!

We were on a driving trip from Cortez back to Littleton (after a few weeks in Scottsdale) when a tire warning light came on. The last time that happened, there was a nail in the tire - so we called the dealership and stopped by to have the tires checked. Josh in the Service Department was great! They checked the tires and didn’t find anything wrong, and just equalized all of the tire pressures. We were in and out in 30 minutes - and felt safe on our drive back to Littleton. That was 5 star service!!! Thank You!!!

Great prices, vehicle selection, salesmans help and consideration, finance people were very knowledgeable. Thank you

Our salesman was fantastic, polite, personable, and made the whole experience wonderful. Great facility and awesome truck. I would recommend the experience to anyone. Rafael Gregorio needs a big fat raise. Ive never liked a salesman enough to want to hang out in our off time.

Alec DiLorenzo - remember the name! He was fantastic and the best sales rep Ive dealt with at any location. Went out of his way to help us make a decision including taking the time to do a walk through video for us before we made the 200+ mile trip. Thanks Alec!

Jimmy was super awesome. He made sure everything went as smooth as silk! I am extremely satisfied with my buying experience and would recommend buying from Durango Toyota to anyone wanting a stress free and no hassle buying experience. Everything at the store was clean and beautiful and everyone working there was extremely kind and friendly!

Good people, good way of doing business but I feel for the service department. They bust their butts, are genuinely friendly and seem short staffed while over in the main sales building the guys and gals are running all over flirting with each other like teenagers.

On my way to Durango today to have lunch and a semi threw a rock at my windshield and cracked it, well I went to Toyota Service center and Tommy Anderson was amazing and got my windshield replaced right there in less than an hour! You guys are amazing and made my day, thank you again Tommy, best customer service ever!!

Buying a new vehicle from Durango Toyota was one of the best new car purchase experiences that I have ever had. Krestrels knowledge of the 4Runner was impressive - I cant think of a single question she couldnt answer. Just a really nice, meticulous person to work with. The service department looks comparable to some much larger dealers. I would recommend Durango Toyota to anyone.

Thank you Jimmy, we love our Rav4 already!

I got my first car here and they take care of me every time I come in to get my vehicle serviced. Everyone is so kind! It’s a shame they had to get rid of their car wash because people were blaming them for scratches that were already there. Because of those selfish people wanting to get money out of the dealership, others can’t get a car wash after the service they paid for.

Awesome experience! Tremendous vehicle - 2019 Sienna. Our salesman, Michael was more like a friend showing us the different vehicles we were thinking of, nothing like a car salesman.

This Tundra was the second vehicle we have purchased at Durango Motors in the last few years. Both have been positive experiences. Salesman Jason responded quickly and patiently to our multiple questions. The bottom line was that Durango Motors was able to match prices we were getting on the same vehicle in other cities. We have had a good experience with the service department as well, so staying local to purchase our vehicle was our preference.

AMAZING CUSTOMER SERVICE. Everyone here treats the customer RIGHT. Ive never been fed a line or been over charged. These folks are well worth the hour drive

Great experience! Rod was thorough and professional! He went over and above to make the buying experience a positive one. I love my new RAV4! Thanks, Rod

The overall experience was great when purchasing my 2019 4 runner. Bryan in sales was very helpful and knowledgeable. They are not pushy at this dealership and look out for customers. I was even able to get a dog gate at the dealer so my dogs wouldn’t wreck my new car 😊 The SD card was missing and they offered to have someone meet me at my home in Pagosa and get the navigation system etc. up and running so I didn’t have to go back to Durango for it. Highly recommend them!

Drove 2 hours for an oil change. 9am appointment and already 10 cars deep at the express lanes. Estimated 2 hour wait for service. Admit they only have one tech doing oil today. I have all service included but refused to burn 4 hours. Changed my own oil for $35 with full synthetic / filter.

Jimmy Crespo was great with assisting me and making the whole process very easy. Everyone there was very friendly and were able to answer any and all questions I had.

Very unprofessional and unpleasant staff both in person and over the phone

Had a very positive experience with Service department at Durango Motor Company. Nick Molar, master technician went out of his way to figure out a few glitches in my BMW X3. He took the time to resolve several issues. Really appreciated my experience.

Had a great experience purchasing a car here. I let them know that I was looking for an older 4Runner, and I was really excited when they finally found one for me in my price range! Cassie was super helpful and patient. I live in Denver and had a long ways to come get the car, and they were super flexible with me coming to pick it up, and me getting them information. Would recommend working with Cassie. Laid back, friendly, helpful, and kind. I also worked with Houston who was very accommodating and understanding as well.Also, Nick is just a joy of a human being to be around. If youre nervous at first I recommend just stopping by service and chatting with Nick about the weather or how his day is going.

This clean, professional looking dealership makes buying a car easy. The No Haggle Pricing eliminates the worst part of car buying. The listed price shows the price the dealership is willing to take, which is well below MSRP.

My wife and I agreed that this was, by far, the best car buying experience we’ve ever had. Our salesman, Roy Anderson, was thoroughly knowledgeable on both of the vehicles we looked at. It was no-pressure, no hard sell.

Jason went above and beyond to take care of me. Anyone looking to buy a Toyota on the Western Slope (Grand Junction/Fruita) should look to Durango Toyota 1st, then Hellman. Never go to Western Slope Toyota. They will screw you over.Durango is my #1 place to go

Recently had a 30000 mile service and tire change over and i must comment that daisy dickson was absolutely fantastic. she is a great representative for DMC

My experience with the service department in Durango was the worst since owning my FJ . Customer service was the farthest thing from the service manager Jonathons mind... his exact words were I need to pay my guys (his reason for refusing to honor a warranty). I love my truck but have had an ongoing and and quite frustrating experience with a transfer switch that engages the 4 wheel drive, something that is crucial in Colorado. For some reason... mine defaults almost every year. After numerous attempts to diagnose at other dealers, they just agree to replace it under warranty when needed. Durango however... replaced the switch unsuccessfully tried to tell me that was not the problem and had the nerve to charge me for it anyway. This left me in the heart of a Colorado winter with NO FOUR WHEEL DRIVE. Lucky to be alive today I drove to Arizona where I purchased it and they replaced the switch CORRECTLY under warranty. I would highly recommend for the safety of you and your family to NOT trust the workmanship of Durango Toyota.

This is a review of the Service Dept. Im from Southern New Mexico and came up to Durango with the kids for a spring break with some snow. On day two of the trip a cylinder coil went out on our 2005 highlander - this is a repetitive problem for this car... but this time it was a rear facing cylinder that requires significant work to reach. I contacted Josh with Durango Toyota at 7am the next morning, he worked to help me find parts, agreed to do the work even though we couldnt get Toyota parts fast enough and reserved a rental car for me by 7:30am. When the work was being done, additional significant problems were noticed and they called with the bad news. They found the parts... had to keep the car and extra day but that was ok. When all was said and done he had the mechanic (think his name was Evan) come out and show me the damage parts, explain everything, I was very impressed and Im pretty picky when it comes to work on the car. I wish our local dealership or any local mechanic were this good. They also fixed our heater dial, and somehow reset the tire low light so it stopped coming on (its been a problem for year despite our mechanic trying to get to to stay off). Overall 5 stars. If we head back to Durango next year Ill have them do any work. Thanks Josh and crew!

We came to look at a car one day after work. The staff was really nice, but they didnt have the knowledge we needed. They told us to wait and they will get someone more informed. The guy they got for us was so clearly inconvenienced by us. Within the ten minutes we were there he checked his watch at least 5 times. He was very uninterested in selling us anything. We went across the street and bought a Subaru that day.

Excellent treatment by the Durango Motor Company (Durango, CO) staff including Matt in sales and Tracy in finance as well as a host of others in service and sales. We bought a new (2019) Prius XLE All Wheel Drive with extended warranty and service, etc. They have an impressive (comfortable) sales facility, large inventory, as well as a large, well equipped service facility. Matt and Tracy were very helpful, cheerfully answering our questions in detail and with patience. We are very pleased with the whole experience and highly recommend them.

We always have great service when we bring in our Toyota truck so went here when we were looking to buy. Good experience, really love my new Highlander.

Love my Camry and the service I have always received for past three years at this location.

I dont generally write reviews. But, this terrible experience motivated me. The Toyota service department at DMC is dishonest. In short: They lied to me about knowledge of a Toyota Service Bulletin warranty item, they tried multiple ways to convince me my truck wasnt under warranty, they suspiciously couldnt hear the problem even after I had taken the service manager on a test drive where he had indeed heard it, they proudly diagnosed something I had already precisely diagnosed and communicated to them, and they tried to charge me almost double what reputable shops in town charge to fix the warranty issue, even as they were going to use an inferior part. Stealership, indeed. Beware.Heres the full story: I am a lifelong mechanic. I do much of my own work unless I dont have the tools, or if its under warranty. I noticed my Tacoma had a cyclical grinding noise coming from the CV/front differential area at certain speeds. A very short internet search turned up a common issue with the needle bearing on the drivers side of the differential. Easy to test - simply put the truck in 4Hi and if it goes away, the bearing is bad (because the ring gear begins spinning with the CV shaft, rendering the needle bearing immobile). I learned that Toyota had put out a TSB (Toyota Service Bulletin) for the exact same issue on Tundras, the larger truck. My Tacoma is still in the warranty period, so I brought it in for a replacement. Told them what I thought the problem was, and took the service manager for a short drive so he could hear it. He did, and said theyd never heard of a truck with that issue before, and that Toyota hadnt issued any TSB for Tacomas. He said they would diagnose it. I left, he called later that day, and told me they couldnt hear the noise and that my truck was out of the warranty period anyway. I corrected him that my truck was still in the warranty period, and expressed surprise they couldnt hear what the manager and I had clearly heard earlier. They drove it again and heard it; called me back and told me they had diagnosed it as the needle bearing - exactly what I had told them from the beginning. They also claimed it still wasnt under warranty, because of a 1.75 (small) leveling kit that DMC had installed (with no warning that the kit would void any warranties). They said it would cost about $500 to fix using a replacement bearing that was precisely the same as the original - so, failure in another ~50k miles was likely (my conclusion). I did some more research and found that Toyota actually HAD issued a TSB for Tacomas (as well as Tundras, what I first found) for replacing the bearing under warranty. Went to the dealer, and presented them with the TSB documentation. The managers response? A shameful, I know. This was in direct contradiction to what he had told me the day before. He had been caught in at least one direct lie and he knew it.I drove away ready to purchase the needed tools and do it myself - but then on recommendation from a friend, I called Logan and Morgan at Auto Pro, on North Main. They knew all about the common problem, keep all the parts on the shelf, use a longer-term aftermarket fix for the problematic bearing instead of a failure-prone direct replacement, quoted me $275 for the whole process, and charged me exactly that. My Tacoma is smooth as glass now. Kudos to Auto Pro Durango. Not so much for Durango Motor Company. Id rather pay a reputable shop to do a job quickly and very well, than try to get warranty service from a dealership service department where the story is different every time you pick up the phone.

Had a belt break on my Scion between Pagosa Springs and Durango while attempting to get to Mercy Hospital. All the lights came on and I knew it was a matter of time before it died or overheated. Long story short, Josh in service made the repair happen easily and got us back on the road in no time. Very grateful for great customer care and competent service. Thank you!

They were great.

Thanks to our salesman Victor Padilla and this facility, this was by far the best experience Ive had buying a car anywhere. Honestly, I wandered in hoping just to test drive a used Prius I saw on the internet there. But Victor listened to what I was looking for, showed me a good selection of what could work for my fiance and I. There was absolutely no pressure to buy. The sales experience was more of a fun conversation than a guy trying to sell me a car. A few hours later, we were buying a Corolla. They offered the best deal we could find and the best experience. Ask for Victor Padilla!

DONT DO IT! I purchased a 2010 Silverado earlier this year. It has been nothing but trouble! I have put nearly 15,000 miles on it, and thousands in parts and labor. The most recent visit to the mechanic, and confirmed by a certified Chevy dealership, has diagnosed the vehicle with a bad motor, and a full engine replacement being the only solution. Devastating news after owning this truck for only 9 months and following a staunch maintenance schedule. The estimate for an engine swap is $10,000. This will pair nicely with the already high monthly payments. Save yourself a lot of grief and go somewhere that checks their vehicles before they sell them.In response to your response:We both know he isnt going to give me a free motor swap, or reduce my payment $10,000. If he really wants to chat about this, he can call me. You guys have my contact information. I know this, because you have sold my phone number to every telemarketer in North and South America.

Tyler and Evan were absolutely the best! I had my oil changed in Denver 2 days ago, where the O-ring was left off the cap to the oil filter, resulting in an oil leak that would have blown the engine if I had not stopped in Durango. I had the car towed to Durango Toyota, and I explained that I was on a road trip and was afraid that major damage had occurred. Tyler was very empathetic, and although I didn’t have an appointment, took care of things immediately. Evan checked the car thoroughly and discovered and showed me the problem, fixed everything and washed the car and degreased the underside, which was covered in oil from the leak. I am on my way to a conference in Phoenix, and because of Tyler and Evan, I will arrive on time and safely 😊 Thank you so much!

Jimmy, Josh and the whole staff was great to work with!

We just bought a new truck at Durango Toyota, Travis D. and the whole crew really made it an easy and pleasant experience. Would definitely recommend them to anyone looking for new vehicle in this area.

Need some answers and no one even cares to call back especially if they know what time you needed your answers by. Not really a friendly type of service department especially if they know you aren’t form there and life happens so you find yourself at a car dealership.

Great upgraded facilities -with complimentary ice cream and popcorn! No haggle pricing is the way to go when shopping for a vehicle! Great Work Durango Toyota Team!