I used to love it here. The only person that does anything is Britney all of the other people in the office are very rude especially Kayla. She didn’t even look like she wanted to hear my entire story she kept interrupting me and it was concerning the safety of me and my child in our unit because they have yet to fix my back door after I have asked them too many times. All I wanted to do was move units and was willing to pay what I needed to pay but she was so rude I’m just gonna go ahead and break my lease because if Britney‘s not there nothing gets done.

I just moved in and I DEEPLY regret it! If you are looking at this place: DO NOT. The apartment was not cleaned properly prior to moving in, prior tenants belongings and filth still in cabinets. It is infested with bugs. Heat does not work. I repeat: DO NOT RENT HERE

I don’t usually review places, but this place was so bad. The first unit I was in in building 2 was infested with bed bugs and the property just kept spraying our unit…no heat treatment or treating neighbors. Building 4 seemed bed bug free for the 5 months I lived there to get out of the lease. But bed bugs, safety issues, and lack of control over when to switch between A/C and heat left a lot lacking.

The new mgmt has been dealing with problems they inherited from the old mgmt. Ive had issues with AC and heat and I have found them to be concerned and very responsive when it has happened. Im pleased with them and feel comfortable that they take any issues the complex has seriously.

You cant evict a person because you dont like them as a tenant because youre not doing a good job when youve been called out for breach of contract. To say you are fraudulent in your actions is an understatement thank God Im Army first Im hardly a citizen Im disabled and well-documented from a long line of peace officers in the military

Leasing staff is just terrible. They are very rude when you ask simple questions about your own apartment. Tried to charge me for car ports when I did not agree to them, which btw are all the away on the other side of the apartment complex when I ask for corporate number I am hung up on or either put on hold forever the staff are terrible at customer service and have no manners.

DO NOT MOVE IN HERE!! They steel your money and never take care if the place. I got rentals assistance and I was still evicted before my lease was up please do not move here.

I moved into a studio apartment in July 2020. I have loved living here!!! The apartments are in a perfect area. The neighborhood is quiet yet there are still lots at places around. Nicole is the best!!! She has helped me a lot the last few months during these hard times. The whole team here is very responsive and professional. I definitely recommend living here and reaching out to Nicole for any questions or concerns!

I, my two children, and our pup have lived her since the end of Jan 2021. I would not suggest moving here unless you have nowhere else to go. Several aspects of the apartment were dirty or broken upon us moving in. Things did get fixed but the more important things like being without heat in the middle of a blizzard because the heat doesn’t work properly are completely unacceptable. I really could go on about the poor condition of the apartment. They did a great job of covering it up tho!!The area is great but the prices they are charging and far from what they are actually worth.They nickel and dime you for everything and then make you do their job when things like the washers are broken. Super disappointing and I’m certain I will be breaking my lease.

I have been living here for almost two years. The new managment is professional and made many new improvements. New laundry room, new cooling/heating system, new fitness center, and upgrates inside and outside the units. The place looks beautiful, especially on the Donald St side. Maintaince is the best I have ever encounter. My dishwasher broke and they brought a new one two days later! The apartments are close to the Highline canal trail, good for those who like biking or walking.

If youre looking for a great place to stay with awesome people, then definitely check this place out! First, the maintenance guys are very responsive to needs, there are lots perks of living here, and theres plenty of places and things to do near by. The management team is great, Nicole Stephens has handled any issue or problems weve ever had with no problem!! She has definitely made our stay here an AWESOME one!!

Management seems to only be responsive through google reviews. They advertised A/C. The do not have A/C. If you like to spend your time in a 90 degree box with poor airflow, then this might be a good fit. Living conditions in far away combat posts are comparable, maybe better, the rent and food are free.My vehicle was stolen during broad daylight and the management was not able to help in any way. Cameras are not there for the residents, they are only for the office.Ive had multiple packages stolen. They moved to a courier service which is still unreliable.Water outages are very common. They seem to have to turn the hot water off a lot.If you see all the one star reviews and think, I dont know...maybe Ill check it out. Smack yourself, rinse and repeat.

Ive been living at the Ventana for 4 years now and the front office has always gone above and beyond for me. In this particular instance Nicole Stephens really went out of her way to help me find resources to help my family during a hard time. I really owe her. They are always very helpful.

This place is a joke :) the maintenance service is the only decent service but this place is stupidly expensive for a one bedroom apartment and they also have zero security and supposedly they have to charge more for it and charge more to use the pool.

While living here a masked man attempted to break into my apartment multiple times. I informed the office as well as the police. The office was not responsive to my concerns.The security guard hired is responsible for The Ventana, and other properties, so it is impossible for her to always be at this one. She was not made aware of the situation, but instead was instructed to keep the homeless out of the laundry room .The vacant apartment across the hallway from me was also left UNLOCKED after I had informed them of a man trying to break into man, giving him a spot to hide and wait.If safety is important to you I would NOT recommend this apartment. There are far better ones with comparative prices.

DO NOT SIGN ON HERE!Read the reviews you will get the point.Poor quality apartments that are over priced and falling apart. You’d think it’s typical apartment life but these are low quality- inside (Recently painted to cover the age of the building). Buildings stink like dog urine with stains in the carpet, hallway doors are falling off the hinges, holes in light fixtures, 2 inch gaps between the floors and doors so you waste your electricity, a/c doesn’t work with a promise to reimburse if you buy a window unit... during July and COvid where people have endless money, water gets shut off every week for one thing or another with no notification. What a wreck! Office members provide vague answers to inquiries and when the issue is pushed for a direct answer that applies to your “personal” situation office members get upset and develop an attitude. To make matters worse, you still end up with no direct answer and forced to use context clues to figure things out. For the money Ventana is asking, drive one more mile and rent a place you can invite family over for dinner without feeling ashamed or embarrassed. Again, SIGN ON SOMEWHERE ELSE!

The website may lead you to believe that you are getting a well-maintained apartment at a reasonable price, but the reality of the situation is that the apartments here are falling apart. Management places bandaids on the situation to increase rent for new tenants. My apartment received renovations a few weeks ago, with only mild improvements made. The maintenance crew left the mess they made without any attempt of cleaning up. I found nails and screws in my carpet for weeks, there was chipped drywall and paint all over, and mud in my windowsills after an attempt to clean the outside of the building. Management is only concerned with doing the very least to create the appearance of care for its tenants.

We lived in a town-home (Complex 5) of Ventana Apartments for one year 2019-20. It was homey neighbors and the new management team makes it more and more practically better. Elementary and Middle School is just cross the street so my son was very happy to go and back from the school by himself. The house club is great, we love to go swimming pool at weekend with other neighbors kids. My son is still missing the place and his friends in Ventana. Wonderful living for family ... We recommend this place if you are working in downtown or you go to CU-Denver, the highway is just 3 mins and Colorado Station is 5 mins away. It is really practical place to live in Denver.

Current management has improved the surface look of the complex, but has neglected tenants. Heat not on until November, AC not on until June/July, laundry cards only loadable in main office and the office is closed on Sundays, two day notice at most before reactions or repaired.The dog park is pretty nice and so is the location.

Nicole Stephans in the front office has been so understanding and helpful and empathetic towards my new situation as a result of COVID. She has worked with me at my comfort level and been in communication with me while I navigate this new reality. I appreciate everything she has put the effort into helping me with and it was a pleasure living here,

We just moved into a townhouse apartment after living in a 2 bedroom for several years. Love the space in the townhome! Large living/dining area, working fireplace, and plenty of closet space. The townhouse feels more like a home than an apartment. The 2 bedroom apartment had two large walk in closets. Management and maintenance staff are responsive and genuinely invested in addressing any concerns. Close to Highline Canal and within a 15 minute walking distance of Colorado Station. Though close to Evans, feels private as it’s within the neighborhood. What people newer to the community might not realize is that this latest management has been shouldered with bringing an older property up to speed, but the courtyards are looking good, and they are working on a renovated pool and laundry facility. Hopeful things are just going to get better as further improvements are made. For example, after taking the time to fix properly, the central air is wonderful; by not just band-aiding the problem with heating/air, management has ensured heat will function properly this winter. I’ve looked at some of the reviews and have to say I think a good portion of them are an unfair assessment: I don’t know of any other complex that doesn’t charge additional utilities, so-called “rubs” (my coworkers live in high end apartments and are charged these fees). This and similar concerns seem to me problems of current trends within the Spectacle of late Capitalism that are turning the Denver area into another San Francisco, and should be addressed at the macro level of society. To sum up, what you’re trading out, compared to the newest/shiniest complexes, is more space, a feeling of home, working fireplace, a decent location, a pool that you can actually do laps in, and, most important, management sincerely committed to the wellbeing of this apartment community.

I will not be renting here because of all the poor reviews

Worst staff I have ever had to deal with. I couldn’t get a response on anything in a reasonable time, no one answered the phone and seem very rude. My current home was able to get me into an apartment that day! This place had me trying to get ahold of someone for weeks they took my money that they said they would mail back that 200$ saving fee or whatever it’s such a scam. Hopefully I’ll get that money back but with the way this place is ran I doubt it. Extremely awful service wouldn’t suggest giving them the time of day.

Do not recommended at all. I have lived here 2 months and the issues continue. Do you want to live in a place with roaches? How about windows that don’t fully close and leak water when it snows or rains. Oh and when you call the office they don’t answer... you show up and the property manager is to busy to talk to you. The laundry list of things wrong with this place is insane.Want to feel safe where you live? The patio doors don’t lock. Windows screwed shut.

******DO NOT MOVE HERE********If I could give this complex a negative 10 star, I definitely would. After living here for a year, I do not have one good thing to say about this place. The apartment you are shown is nothing like the one you get. Repairs are not done properly, heat/air conditioning is always having a problem. To get any sort of help & repair done properly, you literally have to complain so much.On top of not good living conditions, the employees here are not properly trained. The turn overrate in employees is a good example of how unprofessional this complex is. Two employees will tell you one thing than other employee will tell you a total opposite thing. The management here does not care about the people who live in the complex & makes sure its known.The complex lies, nothing is actually updated. The kitchens are the same original cabinets, but a new door is put on. In the model apartment shown to people, the kitchen is actually remodeled. The fireplaces in the apartments do not work properly, Denver Fire Department confirmed this with me due to an issue. The plumping is awful, my neighbors have had more damages done than I can count on my fingers.When it snows, its rare if the sidewalks are actually shoveled and salted. Which you pay for in your lease.Basically, this complex is like living in hell. It has an ant/spider problem, the people they hire are not trained at all, and if you need anything done, it most likely will not happen. I could go on & on about horrible this place is but I will just leave it at this.

The Ventana apartments was acquired by Birge & Held at the beginning of the COVID pandemic. During that time management had not only got hit with the results of tenants loosing jobs and facing evictions but they had the tremendous task of revamping the property from previous ownership. As the pandemic raged on and job loss began to soar, Nicole Stephans and the new admin and maintenance team swung into actin to help residents save their homes. Despite these and several more challenges, they persevered to do the best they could considering the circumstances. Even as I moved from the property, Nicole made the transition painless. Thank you for the years of shelter. Time to move on.

This company will rip you off and take your money. Be careful when paying all their up front fees. When they reject you, they not only charge an application fee, but also an administration fee of $200. I was told I would get a refund, which I have not received. And no one will return my calls.

I do not know how Ventana Apartments look, I did not take a tour; however, the unprofessionalism at this complex speaks louder than any tour. Staff does not reach out to potential renters, they do not answer questions, and give you the run around. If this is how they treat potential tenants, I cannot imagine how even worse they communicate with their actual renters. Good luck working with this team.

I have to say, since the new owners have taken over.... things have changed, for the better!!It’s refreshing to see the same sweet ladies in the office every day.Your refreshing attitudes and kindness go a LONG way.

Not even sure where to begin. When we first moved in, the apartment above us had a water leak that was dripping in to our apartment, there were puddles of water in our hallway and it took maintenance a while to ever address the problem. After this, our refrigerator stopped working within the first couple of weeks. All of our food went bad because maintenance took a while to come, we were only compensated $50 for a full fridge and freezer of food for 3 people. When we moved in, our patio/balcony door was off the railing and you would have to lift it to move it, also the glass was falling out of the frame and 2 of the 3 bedroom windows had no lock on them whatsoever. We lived here for 5-6 months with 2 Emotional Support animals before either issue was ever addressed. Recently, we discovered bed bugs and when we have attempted to contact the offices, they take several days to reply. It has already been a week and a half since we reported this to the office and they have yet to let us know when the exterminator is supposedly coming to treat these bugs. I highly DO NOT recommend these apartments unless you are looking for a stressful place to live that constantly has issues.

I went for a showing and upon walking in I was warmly greeted by Gabby in the leasing office, she took the time to answer all of my questions (which believe me is no easy feat for any leasing agent) she made sure she found the answers to all of my questions. The property seems to be well maintained throughout and the community seems nice. I will be moving in shortly and will update afterwards.

If you rent here, make sure youre not on the west side of the complex, by service road its awful. Mainly because of the people. Loud, trash usually everywhere.

I have been living here about a year and a half, feel safe and secure and really enjoy the apartment and the community. The best thing, I have to say, is the staff. The Leasing Office Staff & Management are the nicest people you could ever hope to meet. They will do all they can to accommodate you. The Maintenance is OUTSTANDING at this complex! Every time I have called in a service request, I get a call back almost immediately to schedule. The Maintenance staff are respectful and friendly and do great work! Shout out to John and Darren~ Awesome!

I move in a little over two weeks ago! It’s been amazing so far! The amenities are great! And the location is awesome. I’ve had some maintenance issues, and they’ve resolved quickly and effectively! My AC went out in my building a little while ago. The management team has been super responsive to my calls, and emails. They have been keeping us updated via email. They definitely DONT ignore me, and definitely keep me updated. As they send out emails to everyone in my building. They’ve provided brand new box fans to keep air circulating, as well as plan to get us all ac window units until our main is fixed. They definitely are trying to help out, and to hear other wise from anyone else is a flat out lie. I’ve loved living here! And I can wait for my future here at The Ventana!

Staff is rude and dont fix anything for how expensive the rent is. Too bad they were bought out, the old staff was the nicest and so helpful. This new staff makes you feel as if an issue you have is not theirs to deal with at all.

DO NOT RENT HERE. Believe the reviews. For the price and all the fees they sneak in, you might as well find somewhere nicer to stay. They painted the outside and updated the signage but the complex is old, worn, smelly, poorly maintained, and just over-all not someplace I would recommend to anyone.

When I moved in it was pretty great and the old maintenance crew was nice too. Unfortunately they were bought out recently and this new management company is terrible!!!I have a novel to write, but basically I’ve had ongoing issues with my hot water, the laundry machines are always breaking no matter which building you go to and you can only input money on a card to use them. This card can only be refilled with a machine that’s only located IN THE LOBBY - so when you want to do your laundry on a Sunday and the lobby is closed, sorry you’re out of luck if you don’t have enough money on your card already. Also the communication between the management office and the residents is kind of sad, they tell you some things, but will not tell you about work being done on your building - right next to your window, and if you pay for a parking space it’s pointless, cause they don’t tow them out of the parking space and they can’t even confirm you pay for unless they look you up. I can’t tell you how many times they’ve messed up my rent either because it’s been too often.Just do yourself a favor and don’t waste your time.

Awful. Just awful. Dont move here under any circumstances. Nobody cleans the dog park its full of dog poop, theres NO snow or ice removal its treacherous, and there are apartments in my building that havent had heat for over 2 months. You can get a much nicer apartment for your money. Its going up to $1528 here in May and we cant wait to get out of here!

Ive been living here almost a year and have to say its very well kept and under new management which I hope the best for. Very quiet complex. Good place to live

We moved in a week ago and so far so good! The staff is super friendly and has great communication skills. Sophia and Stacey attended to me and have been really helpful throughout the entire move in process.I have also dealt with Emilio who was very accommodating and helpful! Maintenance is also on point and provides exactly what is requested. Three of the guys came to help and were super friendly and respectful! I really appreciated John, Tyler and Darren who were very respectful and willing to do all they could to fix the issue.Overall the amenities are great and I love the gym and club house. Its definitely family friendly and clean. Also very affordable compared to many other places I have been too!

If you want to live at The Ventana, get ready to deal with some of the worst management and issues that will get you begging to leave just as quickly as you moved in.My biggest complaints? Birge and Held provides the least responsive management that I have ever seen. Multiple times I had submitted service requests through the resident portal for an air conditioner condensate leak. It took them six weeks to even look at the service request, then it was immediately closed without response. I submitted a second one, and they did come to look at it, but nothing was fixed and the air conditioner was still leaking like a faucet. Our hallway was getting flooded. In addition to this, when our original sliding glass door broke, it took them three months to replace it, and then that one broke two days later. Another month and a half before they fixed it so it could be fully functional.And if you are able to get a hold of management? You will not get direct solutions to your issues, and they always seem to be in a rush when they are not too busy ignoring your calls and e-mails.In addition to this, management only seems to care about making the outside of the buildings look better, and doing renovations that do not need to be done. They have gone above and beyond with improving the exterior of the buildings, but have completely ignored residents who live inside. They will also walk into the units unannounced to make changes and then expect you to immediately comply, or pay a large fee for not being ready. Most of the time, as well, these improvements end up making no real change to the functionality of the unit, only to make it look better. They seem to not care that it functions properly, only if it looks okay.Do you like hidden fees as well? You will get charged with a ton of them. When you go to make your rent payments, you will find a ton of hidden fees that were not written into your lease and you are expected to pay anyway. You will be charged for managements mistakes and utilities that you have not been using. You will be charged service fees for no reason. Even if your heat and AC do not work, or your water gets shut off, you will still have to pay! They also have a tendency to do this without any notice, leaving you frustrated when you get home on a hot day and find that your AC is out. Or worse, out but still leaking all over your hallway.Theyll also try to rope you into a longer term than what you signed for on your lease, so watch out for that. I had to send them a copy of my lease on four different occasions to prove the end date of my lease, and they still never updated their system to show.I could go on for much longer than this, but I think this will suffice for now. Dont get me wrong, the neighbors are (for the most part) pretty okay, and the complex is situated in a convenient spot within Denver. But dont let this and the below-average rental quotes draw you in too much. This is a shining example of how you get what you pay for. I lived here for just shy of three years, and Birge and Held thoroughly soured my experience for the complex. I turned in my keys today as today was the last day of my lease, and am as ready as ever to leave this place in the dust.

DONT LIVE HERE!Ive been here almost a year and I gotta say its the worst place Ive lived in. They never are there the hours they say they are, they do not answer the phones and when you leave messages they do not call back. Ive even been at the door knocking and the girl at the desk ignored me (she did not have headphones in).They randomly do renovations with little warning, and truthfully nothing is better after they are done but you are still expected to move around your furniture and belongings or have to pay a fine if you dont.Its June first and Its been in the 90s and 80s for the past couple weeks, being a record high spring. They still will not turn the AC on saying that the temperature will be in the 60s on Saturday. Its not. The temperature will be 80s until friday it will be 93 and 86 on Saturday. So they are just flat out lying as if we cant check the weather on our phones. Some people are quarentined and many of us have animals. They arent giving us any breaks on rent so I cant imagine why they are refusing to turn the air on. The amenities are high priced, there is a 40 energy bill for them, and you have to pay your own electricity on top of that. There office is never open to fill your laundry card so I cant do my laundry and it sucks I have to pay for it. They amenities are closed during the pandemic (understandable) BUT WE STILL HAVE TO PAY FOR THEM. I never write reviews but I just feel so strongly against this place.

I have to start with Cameron, she was amazing. She was in contact with me for multiple weeks and was very flexible with my move in date. When I got there I had my payments inside the dark abyss of my car and she was sweet enough to help me get some stuff out of my car in order to reach it and get me moved in. Plus tips on how to get to work and which lights to skip out on.My studio is pretty great! It was pretty clean and I saw a dead fly in the bathroom which I am okay with since it means the place had been fumigated recently.The room stays pretty warm and it is pretty spacious. I am super happy with what Im paying and where I am. Plus having access to I-25 is so helpful. You have to ways to access the main road every morning!The morning after my first snow here I woke up to the roads already cleaned and it was 8AM so that was pretty neat too.

We will never be able to find the right words to say just how grateful we are for Gabby and for all her help getting us approved for our apartment! If ever there was a miracle working she is the one. She really does go above and beyond. Thank you from the bottom of our hearts for everything you did for us!!

Great place! Our place was nice and cheaper than mostly everything in Denver, but its old. Be prepared to call Maintenance once every three months and work out somewhere else (bike trail is at end of block).. Amazing guys though! They respond within a day or two. Darren and Tyler are my favorite (John is new here). The people in the office are good too. Alex leased to us years ago and I like Sophia.

I lived in a one bedroom from September 2016 to April 2017. I moved here straight from Texas for a job transfer and signed the apartment without even seeing it because a lot people left great reviews. When I arrived in Denver, I met with Alex, she showed me around my apartment (super clean from previous tenant) and handed me the keys. I have no complaints for the complex, though I didnt receive my full deposit back ( my fault because I didnt clean the fireplace and forgot my summer tires on the balcony). Any maintenance I ssue Ive ever experienced, every single person in that office was diligent about putting in a maintenance ticket and every maintenance issue was worked in at least 2 days. A few times, my company payroll department messed up my paycheck and Alex was super understanding and refrained from charging my account legal fees. Alex and team are super focused on making sure tenants are well taken care of. This was a great first apartment to live in moving to Denver. Calm community with a bunch of kids so its super family friendly which I love. Super spacious, clean and updated bathrooms and kitchens. Only issue I had was people leaving their clothes in washing and drying machines for hours to the point that I had to remove their clothes so I could wash and dry mine (again not the community managers fault). I plan on coming back and renting again in March 2018.

After living here for over a year, I can say that this is the worst apartment complex I have ever lived in. They look attractive with their below-market rent rates, but hidden in the fine print youll be charged an extra $100-$200 per month for common area utilities. Furthermore, the management are some of the most incompetent people Ive ever had the displeasure to deal with. They lack communication and accountability, dont believe me, try getting their parent company on the phone... They wont answer or return your call. They are currently giving the property a facelift, but the real problems here are the guts of the apartment. While I was living here, I went without heat for numerous days in the winter, and numerous times without air conditioning in the summer. In fact, when the main A/C broke in the height of the summer heat, they refused to fix it until next season because summer was almost over (this was at the beginning of august). Furthermore, the homeless people love digging through the dumpsters there. When confronted with this issue, management will tell you to call Denver PD which will take 3 hours to come and by that time they are gone. Instead of moving the dumpsters to a secure location, they just seek to shift the problem on to someone elses plate. This behavior is characteristic of the symptoms that plague the management team at this property. From the time I lived there, no less than 5 different managers worked at the property (thats less than 3 months per manager). Amy Riedel, the current manager is by far the worst and deserves to be sacked for her utter incompetence. I mean who hires a manager that doesnt even understand the difference between where/were/were.If you are reading this, I beg you not to move here, you will be happier elsewhere for less money.Edit: after posting this review, the property managers (Amy Riedel) husband (Nick Riedel) went through the trouble of Facebook stalking me only to try and intimidate me via a private message. Is this really the type of behavior you want to deal with when holding staff accountable? Think thrice before moving here.

Highly recomended! We have lived here for 3 years, and since had a new property management group take control, the transition was smooth and The new group is awesome! Gabby and Frank in the front and have made our transition from a 2 bedroom to a 1 very smooth! Do yourself a favor and move in the Vantanas.

We just moved in, there is gum with a penny glued to the floor, the fridge wobbles, the apartment was very dirty, the toilet doesn’t work, and there were giant shards of glass everywhere. We told the office and they said it would be fixed before the moving truck showed up. They did nothing, and no one answers the phone. I will change this review when they fix these super basic problems for a move in. I will say the leasing agent is wonderful, she is so good at her job, we ignored the 2.5 star reviews. Hopefully she gets the help she needs soon, so you can move into a “move in ready unit”

I have lived here for about 3 years and really enjoy it. The location is super convenient and the staff are awesome. The apartment manager Alex is always introducing new ways to improve the complex and is also very understanding and helpful to tenants. Also a huge shout out to the maintenance crew! Darren and Tyler always get the job done promptly and are willing to go above and beyond to help out! Thanks guys!

I had a difficult situation happen after the management change. The assistant property manager and her staff helped me greatly, and I appreciate everything they have done for me. Very respectful and helpful staff.

If I could give .5 or 0 I would! Many issues with management and property. They still have not given our deposit back either! After more than 6 months of moving our and multiple requests

Update:I just moved back to the Ventana, affordable spacious apartments with great amenities! Not to mention the staff, Brittany and Nicole are knowledgeable, fast and genuine!Cameron P. helped me from the very beginning step by step! She kept me up to date with developments. Always answered my endless calls and emails! Shes a fabulous Leasing Agent!!

I love living at The Ventana - its been a little over a year and a half now. The neighborhood is so friendly, safe, and well-maintained. Its super pet-friendly, youll see people with their dogs all the time which is so great in Colorado.The maintenance staff do a great job, I had a couple of issues (first time in a year and a half, guess I was due!) and they fixed everything in one afternoon - havent had any issues since! The staff in the office are great - Alex (Manager) & Emilio (Assistant Manager) are approachable and helpful. They care about their community! The landscapers do a fabulous job, the community grounds always look nice and lush with beautiful flowers and trees.As a girl living on her own I was very careful about where I chose to live, this is a safe, kind community and I havent had any uncomfortable situations in my year and a half here. My neighbors are all super nice and wave hello.There is access to the High Line Canal bike/walking trail behind the community, great way to escape the city and have a peaceful walk. The Ventana FINALLY has recycling now too! Hooray!My one complaint: the recharging station for the laundry cards is located in the leasing office (not the laundry room), so when you need to reload your card, you have to do so within the leasing office hours....not great for working folks like me, but thats the only complaint I have! You cant go wrong here!

Spoke with Denise. Checked out a one bed one bath. Loved it. Told Denise i didn’t know if I could apply for it today. She said she would PUT IT ASIDE for me until Monday(we spoke on Saturday ) which she didn’t. She said she wouldn’t sell it to anyone until I reached out to her by today. No answer . Called the main office to find out it’s already been sold. Also, she did not mention that if I kept the apartment on hold for 15 days, the monthlyPrice would increase once I actually move in. Horrible experience. Would’ve loved to live here.

Now, I wanna start this by saying that if your looking for a really nice quality apartment this may not be your first choice, but the price is worth these apartments. I live in a 3 bedroom 2 bath with two other roommates and rent is great for where we live and what we live in. We stuck out a 15 month lease and decided to go somewhere else. Long story short, we have been at the new place for about 5 days and had multiple problems. The Ventana staff was very helpful and bent over backwards to help us get our nice little 3 bedroom back. The maintenance is fairly quick about fixes once you give the staff the notice. We love our neighbors across the hall, its a pretty good place to get started if your looking to get a nice little place. The Ventana was the right choice for what we needed at that time and they have been moving but great to us in all our endeavors. I hope they keep doing what theyre doing and keep giving people what they need.

I am a long time resident of the ventana. I have lived in the community for several years and have always loved it here. Cameron was super helpful today and even followed up immediately with my issue to make sure it was solved correctly! Awesome people and a great community for your family!

The Ventana was good, I lived here for 1 and a half years. My unit was clean and did not have any bugs. Felt safe, mostly just kids and families around. Office managers were for the most part good. Alex was great and was very helpful all the time. We outgrew our apartment and did not want to pay what they were charging for a one bedroom or two bedroom, we needed something bigger.Our neighbors often smoked cigarettes or marijuana inside so the smells would fill the hallways and sometimes get into our apartment. Units were kind of old but hidden with several layers of paint. Laundry felt expensive and every time I needed to do laundry the office was closed so I couldnt refill my laundry card. I didnt use the pool too much, most of the time there were several kids playing in the pool.

Incredibly unprofessional leasing staff. Ive decided to rescind my application.

Terrible company. Told us we were getting the deposit and a refund for our hot water not working. Still havent gotten it 6 months later. Hot water didnt work for almost 9 months. The boilers at the units and Donald ave will cost you $90 a month not including your Excell gas bill. Avoid at all costs.

The staff is just god awful! Felt so disorganized and like they didn’t know at all what they were doing. We made an appointment to visit a three bedroom apartment and when we got there they had forgotten about our appointment, said they didn’t have a three bedroom available even though over the phone they said they had one, and the whole staff was at lunch when we got there (and we were right on time not early or late). The man who eventually helped us, after we waited for about 15 minutes (emilio??) was dismissive, rude, disrespectful. It felt like he could not be bothered with our presence or questions. Barely wanted to show us an apartment to start with and then found excuses as to why he couldn’t (stated he could not because of “legal issues” with our move in date being too far out, however we looked at 5 other apartments on the same day with the same move in date and they had no “legal issues”). Felt like he just didn’t want to deal with us. He didn’t take us seriously at all and the whole interaction was painful. We never even got to see the apartment at all. SO unprofessional. I would rate the 0 stars if I could, unfortunately I have to give it at least 1 to submit this. I would avoid the Ventana and it’s horrible horrible staff at all costs.

Poor Maintenance, Poor service. It took four phone calls two emails and three visits for them to change out a dying fire alarm in the hallway that is too tall your residents to access. So we listened to the incessant beeping for 3 weeks. We were also show an apartment that was open on Donald street however the one we got was with a view of the semi truck parking lot. They are deceptive and have very poor follow up. Also the nice looking pool was out of order for months along with a hot tub that runs at a sizzling 88 degrees. Our hallway smells like feces and they will not clean the carpets. Also, there were roaches. Not big roaches like in Texas but they were there. Look elsewhere there are deals much better.

Cameron Ploch made moving in the easiest thing in for me a first timer living alone. The community is great so far and its very clean.I found out every impressive that she was able to see so many people at once and still have time to answer questions while she was alone. I did not receive that kind help going to the other places.

Update: Although the first few months here were pleasant considering the review below I felt it necessary to update this out of obligation. At this point we have been without ac in our building for about a week, last night we stayed a hotel because of the heat. I have reached out to see about a time frame and my calls are never returned. We were told when the last company left that we would need to pay with a cashiers check, now finding out today we can indeed pay with a money order. The new management has not updated us on the Status of the repair however they are very clear that they won’t be crediting the rent which doesn’t make much sense. I should not have to buy a separate ac when I pay for it on time monthly. I’m addition to that a few months ago i requested pest control and after some mix ups i was added to the list but nothing ever happened. I’ve bombed my apartment twice and have still seen bugs, even with the apartment almost empty which means an infestation in the building that they refuse to address. This has truly soured my experience and I cannot wait to leave.I have had a positive experience since moving in in October. There were a few maintenance issues to start but John and Darren made sure they were resolved in a timely manner. Emilio was nothing but helpful during this time making sure everything was up to standard. From what I understand he is the new manager so it was pretty impressive how involved he was in my move in and other aspects of the complex. Although the property is older and in some ways you certainly get what you pay for, it is a charming place for someone not yet putting down roots such as myself, even if you are, the three bedrooms and townhomes seem to be a great choice for families. All around nice folks, I love my studio. I would recommend the property to someone for sure.

Move-in was quick and easy. Cameron was awesome and very mindful of my time because I was coming in before work to get everything done. She was very helpful in the whole move in process and super friendly.

This is the worst living experience Ive had thus far. Despite NUMEROUS service requests, for about 9 months, our heat either is constantly on or off as controlled by a light switch (i.e. not automated). The hot water only works in the showers, and as of this morning doesnt work at all. The front office rarely has anyone there. I have called 20+ times over the last 2 weeks trying to reach someone, but the number has never once been answered. The hot tub has spent a large amount of time broken. I have left dozens of unanswered voicemails with my information. The laundry system is outlandishly expensive, and not conveniently close to our town home. And even through all of these issues (with no compensation to my rent whatsoever), they are attempting to raise rent significantly every year. Now since I cant reach the office with my intent to vacate, Im worried I will be charged extra for not giving enough notice, despite the numerous mentioned voice mails. With my work schedule it is VERY rare that I can physically come into the office, but I have actually taken time off of work in order to get to the office before they close. These are things that should not have to be tolerated for the rates they charge. WOULD NOT RECOMMEND.

I lived here for a few months (2013) and really enjoyed it. I never had any issues with my apartment, management, my neighbors, or roaches. It doesnt surprise me that many people have issues, but I personally had none. I loved the location because it was close to the light rail and right off I-25. It also was within a few miles of some nice parks, and there is a long biking/walking trail that runs along the back of the property. I was able to walk my dog there every day and felt safe, although the coyotes came out at night so I never walked then. I still think back to those apartments because of how convenient they were, but even without any problems Im hesitant because of the reviews people have written. There were really bad reviews when I was looking at them, but I took my chances and Im glad I did. I think it really depends on your experience and how many issues you have with your apartment to force you to deal with management, but overall I wouldnt recommend them and wouldnt move back unless I knew I could get the same apartment (in the same building as the model, only 4 units in the building and quiet). Even with a really good experience I would be wary of this place.

DO NOT LIVE HERE!Constant maintenance issues, our apartment was freezing all winter despite the thermostat being set at over 80, when they finally came to check it in February they said that it hadnt even been turned on despite us being charged a ton of money each month in utilities. The utilities charges were regularly over $300 each month.There is a part of the lease agreement where if you dont give a 60 day notice to vacate youre basically stuck there on a month-to-month basis despite the lease agreement being satisfied, for which we got absolutely no notice of leading up the end of our lease.These guys will drain you of all of your money and penny-pinch however they can. Theyve lost several of my packages as they are delivered to the main office, and Ive had two separate issues with the laundry cards they make you use causing a 12 day period where I couldnt do any laundry on site both times.The plumbing has caused major issues on two separate occasions, the heat and AC has gone out for weeks at a time on at least three occasions. The maintenance staff is helpful, knowledgeable, and friendly, but the staff is not large enough to compensate for the mountain of maintenance issues that occur on a regular basis.The only redeemable thing about this incredibly shady business is the staff who, for the most part, are friendly and helpful.

I lived at the Ventana for over 2 years. I just recently moved out at the end of January.I loved living there. They were always fast to respond to any questions or maintenance requests. The staff was very friendly and even learned my name and apartment number. Impressive as I only picked up packages in the leasing office and the complex is huge. I dont really look for much more in an apartment complex.That said, the move-out experience has been awful. As soon as I gave my notice- they stopped responding to any and all inquiries (I did not have any maintenance problems). There was absolutely no direction or instructions provided for moving out. I even asked for the move-out check-list or some guidance 3 times through e-mail and once in person. In person, I was told theyd call me back and never did. The e-mails were never replied to. I am now over 30 days out of my apartment and have not heard anything regarding my deposit. I know I should be getting it back because I left the apartment in better condition than it was given to me in. Up until move-out I had only good things to say. But the entire lack of any direction or follow up has left a bad taste in my mouth.

This place is one of the worst apartment complexes I have ever dealt with in my entire life

I like it here, good prices, nice people. very good.

This place is the worst with everything don’t be fooled by them, they don’t repair anything, they don’t treat anyone with respect, and they are just the most inconsiderate apartment in colorado

I dont like the manager. He is not helpful. The office always says something different. Nice neighbors. I like the location a lot. Alex was my favorite, but Darren is good too. My patio dorr was expensive and i wish I paid less in rent. Carports are kinda cheap.

Ventana is great! Location is perfect- not far from gas station and light rail and also nice bike/walking path. Management (Alex) is the best! Always making sure everything is going well and if you ever need anything she always does what she can to help out her residents whether it be a maintenance issue or just something you have a question on-shell help figure out the situation. If there is a maintenance problem, the team at Ventana takes care of it asap. Defiantly would recommend this place if your looking for great location and managment.

The staff at Ventana is top notch! I had the pleasure of interfacing most often with Alex and Doug (manager and maintenance supervisor), both of whom were light hearted and helpful. They answered all questions I had, and were extremely helpful.Additionally the rest of the team at Ventana is great as well.. Joe, John, Naim and others obviously work very hard to keep the community in its best shape and make it a desirable place to live. Top notch work from them all and the entire Greystar organization!

Im am extremely disappointed in how the leasing office has been handling things... The lack of customer service... Im tired of being told certain accommodations will be taken care of and never being done on time... Like my 18 days no hot water and the office run around... I was told days ago id have heat and now right before its supposed to snow they are struggling to get heat on... And technically and legally a tennat should have access to heat if the temp ever drops below 50 which it does every night now.... I will not be re signing here and mainly for the tactless and unfriendly people that work in the office... I miss the old management company at least they were kind people.

I have been without a properly working fridge for 2 months now. The office rarely answers the phone. Have jumped through hoops for two months before anyone could tell me anything about my fridge while I wasted money by having to throw food away. This is also the second fridge problem I have had. Also the hood vent fell out of my roof. The management does not care about their residents and refuses to do anything to make up for their mistakes. I pay more for a tiny studio here in Denver than I did for a 1BD/1BA in CALIFORNIA. And this apartment is definitely not worth that money. Pool is constantly closed, things constantly broken. And an office that never answers the phone, or just promises to call you back by the end of the day but will never call back. One of the worst places I have had the misfortune of experiencing.

I have lived here for about a month and it has been a treat so far. The place is clean, quiet, the staff is always so friendly and I had one issue in my bathroom and it was fixed right away. I think its great place to live and decently priced.

Lies lies lies lies lies.This place is awesome i have lived here for almost a year and this place is awesome.the laundry machines are just fine. The carpets are clean no bugs the managers are okay, air conditioning is just fine. the apts are nice and big, the pool is okay.Trust me this place is worth the money

Horrible management. Highly do not recommend, staff is rude, they don’t care about residents

These people are incompetent, rude or mean, and they DO NOT CARE about maintenance of there own buildings or there tenets. We had no air conditioning this last summer theres a radiator in the hall by the stairs before you go into any of the apartments that was leaking for weeks before they did anything about it and then most recently they had a sewage break in one of the apartments that took them a week to get anything done about that so you could smell that in all four of apartments in this one building then they shut the water off whenever they feel like it without proper notice or not at all. They have had problem with there people stealing old money orders with people info on them and they acting like it not there problem. Then best of all last year some 23 with a family got murdered in there car in the carports and instead of giving anyone information and saying theyre safe they give this sad excuse of a paper saying they had an incident on the property and thats it. is just some of the stupid stuff they pulled this last year. Best thing find some were else to live

Denise did an amazing job showing me around the facility and giving suggestions on the move! Would definitely recommend her!

Run! Dont look back! I could go on for days to tell you all the stuff they don’t want you to know as a future resident. First, I don’t know how many times I’ve been told “it’s out of my hands.” At your first glance everything looks pretty decent, then you find out the price which is ridiculous. For an apartment that is far from being luxury they act like they are the nicest apartment in the Denver. The management can’t handle any tasks to properly take care of the complex unless it’s to tell you that a bike on your patio isn’t allowed or that even when you don’t own a dog you need to clean up after them. Then when your utilities come to $200 dollars more not using heat or A/C (this is also not including the bills you pay on your own) they’ll to tell you it’s the economy’s fault or blame the company that bills them. They don’t tell you that you have to pay for electricity for the common area which I’m sure The Ventana Apartments can afford since they scam you for every dime you have. Niam is the worst apartment manager I have ever worked with! If you leave him a message or have any questions you might as well ask a 3 year old because they could answer it better than him. The only nice thing I’ve noticed about the apartment is the people that live her all have to suffer from the same stupidity. It is not worth any of your time to look or live at these apartments.

This place is worse then a retirement home for senile people. If you like having the heater on in the summer then move here. If you want terrible front desk helpers, this is your place. Terrible and cocky management. Oh and did I mention the doors inside the apartment dont close? Not major problem for me but it would be nice to be able to close my closet door. The laundry machines are out of order 60% of the time and often arent labeled so be ready so spit out some extra cash for a whole lot of frustration. If someone with half a brain ran this place it would be decent. Oh and if you get a quote for rent, be quick because they increased my rent by $100 because I signed my lease 1 week after taking the tour. Dont miss the Ventana at all...

ROACHES!!! They blame the cockroach problem on the fact that the buildings are 70 years old rather than fixing the problem.

Gross property, unsafe location (someone was murdered on site), manager Amy R rude and unprofessional.

Best experience I’ve had yet!!! Honestly I thought I was going to be let down but I was so surprised to find a warm and welcoming place, my wife and I where just looking for a new place since moving away from annoying neighbors and we are seriously thinking about moving here! The service here is unmatched, it was our saving grace since all the other places we went to just gave us bad vibes. We where even more sold on moving here after our encounter with a woman named Denice, she showed us around and gave helpful advice since we are sort of new to living in a apartment complex. Honestly she was such a sweet and joyful woman and made us feel so comfortable, even after our bad experiences. Im actually writing this not only to let others know but to recommend her. Thank you for your time xoxo

Well, writing is on the wall. THIS PIECE OF JUNK PLACE IS SELLING SOON. Its obvious after all the intrusive inspections, suits and mandatory bug treatment which is a huge nuisance for those of us without ROACHES or BED BUGS although based on the guy coming back over and over again, there are A LOT. The Ventana and Graystar apparently refuse to be honest and tell the people that live here because theyre low lives. So, heres the dirty secrets Ive heard about that the new people need to know:- CARS STOLEN and broken into all the time- AC does not work- The office was also broken into MULTIPLE times where RENT CHECKS WERE STOLEN. I dont think DPD ever found them either.- A random man was MURDERED!- Homeless people are all over. There are so many NEEDLES!- According to one of the old maintenance men, the BOILER ROOMS ARE FALLING APART- Based on the excessive number of PLUMBING and HVAC vans, clearly the rest of this dilapidated place is TURNING TO RUINS too- Water is frequently shut off- The manager, Emilio, if you even feel comfortable calling him that, is the worst. Hes judgemental, thinks hes better than everyone and tried to evict one of my neighbors after he let them transfer. They have BABIES! heartless. Get your paperwork right. So disorganized. He literally hides in his office and moved his desk back so you cant see him. Its no wonder his STAFF HATES HIM. Everytime I load my laundry card on the weekend, they are complaining about how ungrateful and LAZY he is. I agree. Theres ZERO COMMUNICATION UNLESS ITS ABOUT RENT BEING LATE and he never replies to voicemails or emails.- Lets see... the imcompetent staff: The maintenance manager and new lackey are so clueless I dont even know their names. Darrin utterly does the managers job and then some. Denise is sweet, but does not follow through. Cynthia is so full of herself and self-centered. What does the ground lady even do? They are paying her for NOTHING.- Between Emilio and bumbling idiots, my lease and probably others are always getting misplaced which really means lost.- The dog park is ugly and stinky!- Laundry sucks. The machines are always broken and the laundry company blames the Ventana and they blame them. Ugh. Take responsibility and either get a new company, machines or both!- Ugly leasing banners clearly indicate a problem with both apartments and the staff. If everything was great, they wouldnt need such obnoxious marketing.- Landscaping is a joke. Did you know they had a beautiful community garden? It was lovely and built by residents with management approval. Regardless, they probably paid a lot to have it torn down.- DOG POOP EVERYWHERE. Again, what does the grounds lady do? Maybe I wouldnt pay so much if her lazy butt did not have a job. Seriously worthless. The sprinkler system is also old and a huge waste of water and money.- Parking lots are seriously deteriorating- FITNESS CENTER IS A JOKE! Two treadmills? Are you kidding?!The Ventana is deserving of ZERO STARS. Im sure theres more... I hope the new guys are willing to dump much needed money into this place and all my neighbors get all their issues resolved before this place sells.

Takes forever to fix things, constantly breaking down, doesnt keep with snow removal (I fell a lot) nor trimming the plants down that are blocking the sidewalk. If I have give a negative stars I would.

I have been a resident for several months at the Ventana I enjoyed so much I chose to seek employment in the community I had the pleasure of meeting the assistant Community manager today Emilio Mendez and I could not have had a more pleasant experience then I did he is charismatic and very knowledgeable of his job.

The Ventana is great and anyone looking to rent here should go through Denise in the office she’s super great

If I could give a higher rating I would. Cynthia and Denise made my move in experience smooth, easy, and better than I could have asked for. They answered every question I had, and responded to all my calls and emails right away. They helped make the whole process actually enjoyable and stress free. Denise and Cynthia are some amazing ladies, The Ventana Apartments have been awesome, I highly recommend.Edit:After living at the ventana for my entire 15 month lease, I have a few things to say.If youre looking for a place to grow and challenge yourself, look no further because these apartments will make you a stronger and better person. When I first moved in, there was a cookie in the hallway, that cookie lived there almost as long as I did. I left it there to see how log hed hang out for, and it was about a year before he moved out :( was kind of sad when I saw he was gone. I was able to do pretty much whatever I wanted with no one ever bothering me. I was without a fridge and dishwasher for half of my lease (they were broken upon move in) and matenience had a hard time getting me new ones. So i mastered the art of hand washing dishes and only eating non perishables when at home. Most of the tome the AC didnt work, but its okay because it doubles as a free sauna and you can get a good detox in during the summer. Over all this pace helped me grow tf up. I learned so much and it was my first apartment on my own and Im glad it was as charming and challenging as it was. I feel like Im prepared for anything now. I also had it looking better than it did when I moved in and got my full deposit back!!! The management was always so so nice and tried to help me whenever they could. As rough as it was, ventana will forever hold a special place in my heart.

My wife and I stayed in a 1 bedroom property from June 2015 thru June 2020.Positives:-Price is okay.-The leasing agents are respectful.-The new owners/managers (Birge and Held) are investing into the property. This includes new laundry facilities, remodeling and have removed some of the old broken things around the area.-The community is pretty animal friendly, and theres a trail nearby with a park about a mile away.-Close to the light rail, its about a 10 min walk to the station.-Walls seem pretty noise restricted, so for the most part you dont really hear your neighbors.-Work orders were completed in a reasonable time and quality.-Weve had no insect or critter problems.Less then positive:-Have seen multiple cars having been broken into, including our vehicle which had been once as well as having our license plates stolen.-Get everything in writing as some of the systems used are not reliable. Have had to provide a copy of renters insurance 4 times because the system continued to say we didnt provide it. Office hours are not always consistent or convenient.-Building heating and cooling is all or nothing, there is no temperature control. Changes over from one or the other every spring/fall. Many systems are aging and larger breakdowns of both have happened.-Snow and ice removal is minimal.-Laundry is not in-unit so you have to plan when the facilities wont be busy.-Sunday morning parking is difficult on the free street parking on Warren as theres a church nearby.-Not everyone picks up their pet waste or follows on leash rules. (There are free provided bags in all the courtyards and a trash can)-Trash is an open bin which becomes a dumping ground and with lots of glass, and trash on ground.-Have been multiple occasions where there was little to no hot water at the end of the day.

Nicole at the Ventana is responsive and gives allot of hope to a long time resident.Progress, I have been here four years and am pleased to say we have made solid and continual progress.The new paint and soon to be new laundry and pool room look promising. Crime is down and new lights are to come up shortly.Credit given where credit is due.

Really hate this place, wouldn’t ever recommend. The staff are extremely disrespectful, the neighbors are rude and loud, and the neighborhood is in shambles. Homeless people rummage through the trash at night (security needs to be doing perimeter checks seriously).

Infested with roaches, if you dont want to live at a place where every Friday you have to move all your stuff around and leave the house for 4 hours then still have roaches, do not live here. The management team are very unprofessional. They had roof work going on every morning bright and early, so you could hear the workers pounding on your roof. They only recently started shoveling snow off the side walk because of a law suit.

I am honestly shocked by the positive reviews. I have been a resident here for 2.5 years and it has only gone down hill. I have a laundry list of reasons this place is not worth your money.I’ll start with parking lot. Right in front of the building is a slanted parking lot that freezes and takes forever to thaw. For weeks there is an icy path to my car every morning. My husband has fallen and injured himself. My kids have slipped as well, luckily without injury.My car and several others in the parking lot have been broken into and things stolen.There have been homeless people sleeping in the laundry room. That’s just outsideNow inside might look nice and updated but underneath it’s moldy and cheap. Our upstairs bathroom leaks into our downstairs living room. It’s disgusting. But they don’t fix it, they just band aid the problem. Back outside on the slab of concrete we pay for we aren’t allowed to have our kids picnic table on. There are lots of dogs here. But The Ventana can’t keep up with the dog poop and won’t fill up the bags for a week or so. Finally, the sense of community left with the old manager. It’s just not enjoyable to live here. I don’t recommend it unless you really just don’t care. But definitely not for families.I would love if we could leave before our lease is up but I’m not coughing up the termination fee.

Constantly have issues with heat/ac. Warm water seems not to work at least one morning every couple weeks too. Maintenance usually responds within a couple days but they tend to have to come back over and over. One of the employees who lives across the courtyard from me has such a mess outside of their patio and the grass in the courtyard is constantly full of toys and bicycles and much more. Overall this is the worst apartment I’ve lived in and I’ve lived in 7 different apartments/homes in my life. Told us the floors were hardwood but they’re this fake linoleum. Want to break our lease to move out early but the cost to do so is astronomical.

I love living here the staff is amazing and friendly and I feel safe, they helped me out in a bad situation and I’m so thankful.

Unlivable. The floors in the hallways and apartments slope, the elevator door opens before it stops moving, and the whole place stinks of mold, sewage, and damp. And that is only Building 1. I am quite frankly surprised it has not been condemned. They only show photos of the front office because that is the only alright part of the property. Disgusting property, dont waste your time or money.