Yikes. The good part first— the staff is absolutely wonderful. Everyone from the ladies at the spa reception desk to the staff in the actual spa were lovely and very helpful. The customer service was five stars. The spa itself is another story. I did not get a service, I only used the facilities (steam room, sauna, etc.) The steam room was humid but there was ZERO steam. I don’t even understand how. There was a very faint scent of eucalyptus, but mostly smelled of body odor and there were lots of stains and it just didn’t look very sanitary. I had to leave after less than a minute. The sauna was decent, but not very hot. I peeked in the whirlpool room but didn’t go in after my encounter with the steam room. The only areas that looked nice were the sink areas in the restroom, and the relaxation lounge with the couches (and even that wasn’t very relaxing, as the fluorescent lights were extremely bright.) I left after ten minutes. I was hoping for a similar experience that you find at the Joule but was ultimately disappointed. This place has so much potential, but needs some serious renovations and updates.

All of the staff was super kind!!! My massage from Kerra was awesome!! Everything was so so fancy and pretty.

Spa day with 3 other ladies and had a great time. Spa amenities were clean and organized.I had a scrub and the therapist was great but had a very light touch. She kept breaking contact and felt a little clumsy around the table.We ordered lunch and it arrived about 30 minutes later. Pretty typical for room service however we never saw anybody after the food was dropped off. I ordered the Caesar salad with chicken and it was very subpar. Chicken was cold, rubbery and tasteless like it was grilled yesterday.The other ladies ordered the soup and it was too spicy for them. Again no one to help after food was dropped off.When we went back to the spa to use the sauna I was disappointed they did not offer cold hand towels over ice. I had to track down a hand towel from the shower and rinse it under cold water. Overall it was a nice day but I was not wow’d and for the price I expect a little wow at least.

Our stay was impeccable. This is by far one of the best hotels in the DFW area!! The staff is very friendly and accommodating. The spa and gym were phenomenal.

Very nice facility with many choices of equipment,saunas and spa. Ignacio was very attentive. and helpful and personable. I used the facility both days I was at the hotel.

This was my born day gift and what a SPA. One of the best experience. Just make sure to get there early to enjoy amenities before the the massage. They have Sauna, steam room, hydrotherapy room. My favorite was the steam room and off course the massage. So great birthday gift for someone special if you are ever in Dallas.

A spa you can spend hours at. Just wonderful

FREAKING AMAZEBALLS..... WHEN I COME BACK IM DEFINITELY GETTING A MASSAGE FROM THEM AGAIN

Love this spa it so relaxing, comfortable, and the staff is so friendly.

What an indulgent experience. The facility is absolutely beautiful and immaculate. Tasteful decor that made an afternoon at the spa feel transportive to a luxurious European vacation in the middle of the city. Come early to indulge in either the steam room or sauna before your treatments, also love that valet is validated.Thank you Mak, my masseuse, for a restful and rejuvenating massage with great attention to detail that utterly maximized relaxation - like who knew interweb space toe massage could make me fall asleep? Not me! And thank you to Orit, my esthetician, for the detox facial. After a year of working in the emergency department with heavy mask/ N95 use, she had her work cut out for her with extracting blackheads from my maskne. My pores are so much happier and skin so much smoother. Every single staff member I encountered was kind and helpful, very mindful of cleanliness given COVID, etc. Im looking forward to my time back again.

The best day spa!

Had a very disappointing experience today, enough so that I don’t believe I’ll be returning (which is extra sad because I got married at the Crescent and have always thought of it so fondly). It’s been a few years since I’ve been in the spa, and today it was extra obvious how overdue the steam/sauna/shower and restroom areas are for a update. That I could get past. However, my facial experience was unpleasant at best. The women who perform my facial wore ear pods, and I could intermittently hear what she was listening to. Additionally, she was gruff in her demeanor and very rough with my skin. It really felt like she didn’t feel the need to impress me because her tip (23% added gratuity) was already in the bag. For the money I would definitely advise going to the Joule or Four Seasons instead.

Had a great time at the spa today. Carolina was amazing and made sure we had everything we could possibly need! She was so sweet and attentive, we really enjoyed her service and how often she checked on us. Kara (or Cara) gave me the best massage. She was very nice and made my experience so pleasant. We had great conversation and my back felt awesome when I left. Will definitely be back again!

This is my third time visiting the spa. They also have a sauna, a steam room and a jet pool. Since it is located in one of the most expensive hotels in Dallas, be prepared to spend over $200 on the 50 min massage. Amy was my masseuse this last time and she was absolutely wonderful. I will be coming back!

Lost my reservation on my anniversary and unwilling to do anything to make it up.

First time ever using spa services. Employees very extremely nice and helpful. Enjoyable experience. Employee Carolina was so helpful to the ladies in waiting area and masseuse Demetrius and nail salon operator Kahn were also very professional. Made experience relaxing and enjoyable. Outstanding service! Would not hesitate in returning.

Had an Amazing massage with Kerra! She was SUPER knowledgeable about the body and very professional. I’ll be back!

My daughter and I visited June 2019. The massage and facial were very good. The staff is fantastic. However, for the price point the facilities and overall experience are lacking. A bit outdated showers, sauna/hydrotherapy, locker room. Not even fruit infused water. Seems that it is more of a status symbol for regular socialite members in town, than a world class spa. We paid over $400 and would not return.

Amazing place to relax at.I recommend it because of the staff mostly they are very friendly and helpful

Roberto Maya gave me my first real relief from my shoulder pain after a truck ran over me years ago. Highly recommended.

I have anxiety and needed me time. This spa is wonderful. Customer service is beyond great especially when dealing with someone with OCD. This spa is beautiful and meticulously clean! Someone is always there to make your experience even greater!

I wish there was Negative stars!!!This hotel has the worst out-dated spa in the world! generic products in the showers and unprofessional staff. for the price they charge, you can get 100% better service at the joules or the ritz! .... if you are going to relaxation - this is absolutely NOT the place. first and last time

My favorite place to work out in Dallas. So nice and complete gym.

If it weren’t for the problems I encountered I would give this spa a solid 4-star review. It won best of Big D as the best spa in Dallas this year and I agree that aesthetically this spa is pleasing. The renovations are nice-this spa is comfortable, the sauna is small but nice, the steam room is great (although I prefer more eucalyptus), and there are plenty of fully stocked showers. However I would not agree with the reviews given by Big D magazine.Although I only came here for a pedicure today I was looking forward to the amenities that come with a higher pedicure price. My pedicure itself was fine. Unfortunately, however, I experienced several problems that made my overall experience less than worth the price.First- I confirmed when booking my options for parking. The receptionist informed me that the spa validates “all day valet” or “3 hours in self park”. When I arrived to valet in the rain I was informed that valet does not accept spa validation. No big deal. He directed me to the self park area. However the signage was poor and I wasted precious time in the spa looking for the spa.Second- the hot tub was so hot I could barely stick my toes in and after a few seconds had to remove them. I am someone who loves hot water, hot showers, and can pull hot food out of the oven-no problem. So I assure you this water was not a safe temperature.Third- after sweating in the steam room and sauna I looked forward to a warm shower. However the attendant told me the hot water was not working and that engineering was working on it. After waiting another two hours to shower (at least I got to relax on a couch) the water was still cold. So... I took a cold shower. I understand this can happen to any business but I’d expect a business of this caliber to be supporting its customers with discounts or coupons towards future services. When I expressed my frustration at check out I barely got an “I’m sorry” from the receptionist. A cold shower in a high class hotel spa is NOT my idea of relaxation.Fourth- in the shower the shampoo dispenser was broken, as well as the body wash dispenser. This is something that the attendant should be aware of and replace.Fifth- one of the two hair dryers were broken. I informed the attendant but nothing was done to fix this while I was there.Sixth- when I went to check out (I was cutting it close to the three hour parking validation time frame) I waited for a long time. I waited even more while the receptionist struggled to log onto the computer. Then, when she couldn’t figure out how to validate parking I waited while she struggled through this. When she could not validate my parking (not sure why she couldn’t-I had provided her my ticket) she insisted I should “just keep pushing the button” and tell whoever I could in the parking garage to let me out. I expressed concern with this but she was unwilling to ask a manager for help (even though I had requested to speak with a manager) and insisted several more times to “just keep pushing the button”. I was less than surprised, and frankly angry, when I had a hard time exiting the parking garage.This spa has got to get it together. I will be taking myself back to the Joule for a truly relaxing and flawless experience.

Very lovely place to stay and relax for the spa treatments manicure pedicure. Facial. Massage

I wanted to try the nail salon here, and for the price point I expected MUCH more than I received. The room was humid and uncomfortable. The nail technician was nice, but didnt do a good job at all. He shaped most of my nails crookedly. The hand massage was not much worth talking about. There was no UV light to sit under to let the nail polish dry - merely a small fan to hold your hand in front of for a few minutes before you left IF there was no one behind you waiting to get their nails done.I left underwhelmed and ready to leave.

Horrible... Dirty, Outdated, Tired and Warn out.I had to laugh after reading another review as I too experienced strange behavior by a locker room attendant that people were calling Nacho. As he stood there watching me undress before my massage, followed me around, kept coming into the steam room ( I guess to get a peek - closet case?), after the massage he followed me everywhere in attempt to get a tip or he enjoys seeing me naked- I have no idea. I will not return due to his behavior and the facility is dirty and needs updating. Members told me they do not clean the steam room nightly and it showed. They also said the hot tub frequently has unknown substance floating in it. I did notice mold around the edges of the hot tub.

I am not sure why this spa has such poor reviews. In fact, I almost canceled my appointment after reading all of them. I decided to go ahead and go and I am so glad I did. I am a facial junky and have been to several nice spas across the metroplex. I know a good facial and unfortunately I also know a bad one! With that said, the facial I received at the Crescent Spa was fantastic. When you go, request the aesthetician I used! Her name is Azam. The facial was very relaxing and my skin is glowing. I guess the only thing I could criticize is the spa itself. It is a bit outdated and could use a renovation, but dont let that keep you from getting a facial from Azam. I will be going back, for sure :)

Disappointing would be a serious understatement. I booked this 5.5 hour spa package 2-months in advance for me and my brothers fiancé since I could not attend her bachelorette weekend. I spent over $740 on the day (20% gratuity was included of course). I booked both of our packages together and paid for them while she was getting her facial so that she wouldnt have to see the cost of the day.When we got to the manicure and pedicure part the staff didnt even put us in the same room. I was in another room in a corner and she was so far away I couldnt even see her let alone hear her. When I told them that wouldnt work and we needed to be next to each other, since I had booked the spa packages together, the people working in the mani/pedi section and the lady downstairs told me they couldnt. Which is funny because there was a private nail room open with two chairs available at that same time.The staff told us to sit down and choose our color.I said that I had spent a lot of money and that was the only part where we could be together to talk, so it was very important to me to be in the same room NEXT TO EACH OTHER. The staff told me they couldnt do anything about it and if I wanted to I could talk with the person at the upstairs. I asked if they could call the people upstairs, so I wouldnt have to go upstairs in my robe, but the people downstairs told me no - I would have to walk.So, I got to walk upstairs in my robe to talk to the people upstairs (no name given of who exactly to even talk to). This was another fun experience because there were men going in and out of the exercise room, as was the general public, while I was standing in a robe with nothing on underneath trying to get the staff to change our sears.Also, I pre-paid for our lunch and $30 of mimosas, so my brothers fiancé wouldnt have to worry about the cost of anything, but when we got to the part of our itinerary (that the staff created) for lunch there was no one anywhere to be seen. When someone finally came they asked if we were planning to eat and we said yes we already turned in our order from the menu we were given earlier that morning. While she was trying to figure out the situation I asked if we could have the mimosas I had ordered. The server told me it would be extra - I told her I had already paid for it. She eventually called the front and found out it was already paid for.During lunch, no one ever asked us if we needed anything else while were eating, no one ever asked us if we wanted something else to drink, no one refilled our waters, the lights were even off in the main dining area so you couldnt even see anything, so we sat at the bar area. We had both said that after looking at the juice menus next to the bar counter that we wanted to order some, but we were never given the opportunity to order or pay for it.Another really fun part of the day was when brothers fiancé was getting her facial. I had asked the front desk if I could go ahead and pay then, so she would not have to hear how much the spa day would cost. I gave the staff a gift certificate to go towards part of it and then my credit card for the other part. The lady at the front desk said she couldnt figure out the gift certificate machine and that I should go downstairs for my spa day and IF (she) could figure out the machine then (she) would take that out and then put the rest on my card.IF isnt exactly what you want to hear after handing someone a $155 gift card. I was told to go back downstairs while they tried to figure it out.This was the worst spa experience I have ever had. We had always wanted to do a nice spa day it was one of those bucket list things, so we thought it would be special to do together. I guess I should have had lower expectations... NOTE: I had more horrible experiences happen during this spa day. but there were too many characters to fit in this review.

A 5 Star hotel with a 1 Star spa. Mens locker room attendants do not speak clear English and are difficult to understand. One called Nacho (apparently his nick name - what a classy name) follows you around everywhere trying to cater to your every need so you will tip him. My wife and I were with another couple and the two of us men were using the mens steam room. The locker room attendant that everyone called Nacho” kept coming into the steam room as if he was looking for something or would just ask if we needed water, cold towel, just look around, etc. He came in so many times I finally asked some of the club members, What is he looking for? We are there to relax not be hassled by the locker room attendant repeatedly coming in and out of the steam room. I am happy our wifes did not experience this. The locker room is outdated and needed updated 5 years ago. This was our first and last visit to the Crescent Spa.

I was very disappointed in this spa. First, I had booked a stay at the hotel weeks in advance for a wedding that I was attending. The Crescent sent me a Guest Preference Form to fill out a few days before I arrived. I indicated on there that I wanted to book a spa package (facial, massage, manicure, pedicure) on a Friday. It was a 4-5 hour treatment. I thought it was strange that I didn’t get a confirmation when I sent it but when I got there, they said they didn’t have anything on file for me. So, it wasn’t booked. Ok, whatever, so I asked if they could fit me in and they couldn’t. So I asked if they could at least do a mani-pedi for me and they were able to get me in for that next day. When I arrived for my appointment, I was called back on schedule. The staff was nice but when they brought me over to pick my colors for my nails, I asked if I could get french instead. The staff member looked at me like I had asked her something strange and fumbled for an answer. She brought me to my technician who told me that because I wanted french, she had to cut down on my leg and arm massage so she could fit in the french paint. I “only had 50 minutes”. I was a little upset by that because if this was an issue, they should have asked me upfront if I wanted french or color. I’ve never had an issue anywhere else I’ve gone and I’ve been getting pedicures for over 10 years. So, whatever, she did my nails except I got NO massage at all! The closest thing was a 10 second scrub on my legs. She washed it off as fast as she put it on! She also seemed rushed the whole time, presumably because of my french request. It wasn’t relaxing at all and I couldn’t wait to leave. This place is also crazy expensive but it wasn’t any better than my $25 pedicures that I usually get. This spa is only concerned with getting people in and out and they seem to be on a strict schedule. And I will also add that this was supposed to be an early anniversary gift from my husband but that was a bust! My technician wasn’t friendly or particularly talkative and treated the whole thing robotically. The only positives were that they didn’t charge me for adding the french because I didn’t get a massage, thanks. The paint-job itself was nice and I was happy with the results. Overall though, disappointed.

A very nice treat!! Would do it again!!

Was not impressed at all.

Used a groupon to come here. the womens steam room has mold. so does the jacuzzi. It seems to be in a pretty poor state.

Staff is not helpful or friendly

Good service