Our A/C stopped working. We called Custom Air on Tuesday afternoon. A service technician came to check it out early Wednesday morning. It was determined that our 19 year old unit needed replaced. A sales technician came the same day at noon and went over all our options and prices with us that best fit our needs for our square footage. Our new A/C was installed and working the following Monday. We received a discount for being a repeat customer. Custom Air had replaces our furnace a feed years ago and checked out our A/C too. At the time they determined it was working good and we didnt need to spend the money on a new then. It was great honest service and gave us a few more years without spending money on the new unit. The service technicians were knowledgeable and very efficient. We would highly recommend Custom Air Conditioning to anyone needing any kind of service or new air conditioner or furnace. We are very satisfied!

This company was recommended by a friend when needing to replace a failing 35 year old furnace/ac system. From first contact, all the employees were wonderful. Scott came to our home, answered all our questions and provided several options for a new system. No pressure to sale, just the information we needed to make an informed decision (he encouraged us to talk to other companies to compare products!). A week later after talking to other companies, we chose CA and contacted Scott who took care of everything. Sam and Mike arrived on time and didn’t stop till our system was installed, totally ignoring the rain and 90 degree temperatures. They clearly had a work routine down and jumped right in (never saw them take a break in the 8 hours they were here). They took pride in their work and went above and beyond to make sure our systems were installed properly and that we knew how to work our new digital thermostat. We are very happy with our new system and this company. They were honest with old fashioned values about what we needed and didn’t need, treated us like family. Highly recommend!(I have no connection to this company for this review other then being a happy customer! )

We have used Custom Air for over 25 years. We attribute annual routine maintenance through CA with the unusually long life span of our A/C system (35 years old). When the system was no longer cooling, we called CA and our favorite service tech (Tim R) was dispatched within a few hours. After diagnosing the problem, he advised to have a new system, given the age and the cost of the repair. A salesperson arrived promptly the next morning (Scott G), and provided information on a new system that would meet our cooling needs and budget. Much to our surprise, Scott called later that afternoon to let us know the system we selected was in stock AND an installer available for the following morning! The installer (Ryan B) arrived at 8:30am and we were signing the charge slip at 1:30pm. In essence, we had a system failure and a new system installed all within 48 hours. The true test of a stellar company is how they react when things go wrong. Having no working A/C when temps are in the 80s is no fun. The inter-departmental communication between service, sales and installation were excellent, resulting in a very satisfied customer.

The over all service was excellent. Mike in the the service dept was very helpful in explaining what would be done and the service plan. Scott the service technician was just great with furance maintance, installation of our new thermostat to setting us up on line.

Custom Air installed a new HVAC system at my home. They sent someone to my house the day I called for a quote, and the sales rep, Pete, was extremely helpful and responsive. He was honest about what features I did and did not need and helped me choose the best system for my home. Later, when my first equipment choice was unavailable from the factory, he worked to get me an excellent alternate equipment. He also scheduled the installed in a reasonable time-frame.The install team (Corey S and Jake R) was friendly, professional, and helped me understand differences between my old and new system. They showed up on time, were mindful of my home, and did the job relatively quickly. I would be happy to have them come back anytime to do maintenance work.Overall, I am happy with the cost of the job and the quality of work and would recommend Custom Air to any of my friends in the Columbus area.

We could not be more pleased with the service we received from Custom Air Conditioning and Heating. We had a heater that looked as if it had been installed 50 years ago or more. It had no fan to circulate the air, and we depended on window air conditioners during the summer months. All that changed with a call to Custom Air. Scott was great to work with in helping us decide on what we needed, and what unit would work best for our needs. The installers were experienced, and were also a pleasure to work with.We now have a modern heating/AC system, and it works beautifully. We will remember their excellent service for many years to come. Both my wife and I highly recommend Custom Air Conditioning and Heating Co.

Great experience with Custom Air. I worked with Chris on a quote to replace my 27 year old AC and furnace. Was offered many options and received the guidance I need from Chris. Very knowledgeable.The installers arrived right on time and walked me thru the process. I could tell right away Ryan and Justin were experienced and took pride in their work. Very personable as well.They ended up moving the location of the air conditioner to the side of the house at no extra charge which made me really happy because it was an eye sore before in my patio.Once the finished they went over all the things they installed and took their time with all my questions. They are a great team. Couldn’t be happier.Scott

Scott provided very thorough information that allowed me to.make an easy decision to go with Custom Air after checking with two other well known companies. He answered all my questions and provided three options that would meet my needs and budget.Jake and Bolton were the installers who arrived on time, were friendly and very professional. They were very careful inside my home and in my flower bed. There were no materials or debris left behind. The guys showed me the new HVAC units and demonstrated how to use my new thermostat.Ive already recommended Custom Air to a couple of neighbors! Thanks for an overall outstanding experience.

Cleaned coils and had AC running smoothly. Prompt service and double checks everything before leaving. Will always call them fast service and reasonable prices.

We went with Custom Air because they had the best combination of price, efficiency, and quality for a new heat pump system. The installers, Corey and Jordan, were very professional and personable. They were very knowledgeable and seemed to know exactly what they were doing and did a great job installing our new heat pump system. Everything looks neatly and precisely installed, right down to the seal around the seams of the basement unit. We really appreciate the good job they did!

You will not be disappointed using Custom Air! From the first phone call to Makenzie, to Joe that diagnosed my problem, to Scott who explained all of my options, to Ben who found me a spot in the schedule, and to Corey and Sam who hooked up my new AC and thermostat, showed me how to program it and the easy maintenance needed. The professionalism was top notch! They are all so knowledgeable and will take the time to answer any and all questions. I HIGHLY recommend this company for all of your heating and cooling needs!

Very professional experience and clean Sam and Mike were AWESOME. I will and already have refer them to anyone who might need any of there services..Not to mention the best price that the other 4 companies i got quotes from... Thank you very much...

I’ve been a Custom Air customer for over 10 years. They have installed multiple a/c systems, whole house dehumidifiers and furnaces in our house. I’ve always been impressed with the quality and professionalism of their technicians, and just as important to me, when there have been unexpected problems, Custom Air’s responsiveness has been tremendous. One of our whole house dehumidifiers just died, and within 1 day of this happening, Custom Air got the manufacturer to cover a replacement unit under warranty, and had Cory and Mike out to the house to install the replacement. They are just fantastic to work with.

Really happy with the whole experience of getting an entire HVAC system installed. Scott was great on the front end, no high pressure, just very informative, laid back and knowledgeable. He provided different price options and features and provided a quote that was reasonably priced and did not go over the agreed amount. As far as the installation went, Corey and Justin were fantastic, on time, friendly, very professional and got right to work. I took the day off to observe and occasionally pepper them with questions, and they both were very patient and helpful in answering them. True professionals. All three of them also were conscious of wearing masks when talking to me and were respectful of my home while in it. After the install, they both took the time to explain everything about the system and thermostat, and answering even more of my questions. They also completed the job within the time frame Scott had estimated, allowing me to plan the day. Then Mary, on the back end was also very helpful in getting my inspection with the City scheduled the next day (and passed). From beginning to end, the entire experience was wonderful, and greatly appreciated. My new system is working like a charm, just in time for August! I highly recommend Custom Air and will be using them again for another project I have in the future for sure. Thanks!

The company was great to work with from start to finish. They had a good price, good warranty and everyone is top notch. Have already recommended them to other people. I had my AC installed yesterday and the city passed the inspection today.

I always use Custom Air for all my HVAC needs. They are professional, thorough and professional. I will use them to service all my units!

I chose Custom Air based off of their price, customer service, and professionalism. They gave me my estimate on the spot when they showed up to look at the job and came in several thousand dollars cheaper than the other 3 competitors. Scheduling the install was a breeze and very accommodating. The Installers showed up on time and were very professional throughout the day when faced with questions. I would highly recommend Custom Air!

I have been fighting with my Hvac system for a couple years and I gave up and called around to get estimates knowing our furnace and AC needed replaced. Custom Air was the most professional company I could have asked for.Scott H came out to give us an estimate and actually spent the time to calculate exactly what size system I needed and answered all our questions completely and throughly. We were even able to downsize our furnace with a more efficient one, and add a heat pump/AC unit to save on propane. The installers, Corey S, Jake R, and Bolten J arrived on time and were very professional and worked very well together. I complimented them about them having a great crew noticing how flawlessly they worked together and learned that they don’t normally work together. I never would have guessed if they hadn’t told me. I will definitely call them if I ever need to and recommend them highly. The other companies didn’t even come close to Custom Air’s professionalism.

The team of Ryan B. and Justin K. installed our new Mitsubishi furnace/heat pump. The installation was completed on time with every aspect being top of the line. I Very strongly recommend Custom Air Conditioning and Heating Co. for their installation team (professional, thoughtful, and tidy). The system works extremely well and the installation looks great!

They did a great job replacing our air conditioner. They were very responsive to our call. They came to our house and went over several options to replace the unit. After we selected the option, they schedule to replace the unit within a few days. They installation team showed up on time and did a great job replacing it

Custom Air is organized and responsive. I tried other companies that did not follow code or inform me of problems. Custom Air was easy to work with and gave me an itemized quote with options that all of the other companies I quoted with did not. They were also the best price of the companies I quoted by a substantial amount for a full furnace and AC replacement.

Ryan & Justin did an awesome job installing our new HVAC system. They were here on time and got right to work removing our 24 year old system. They were very conscious of keeping our home clean. They explained the new system and answered any questions we had. They cleaned up and hauled away the old HVAC. The new system is working well without any issues. We would definitely use Custom Air again and recommend them to others!!

We had Custom Air install duct work and convert our range hood from re-circulating to external exhaust. The whole process went smoothly starting with excellent consultations with Scott and Cory. The installers arrived on time and completed their work in a timely, competent manner and left our kitchen as clean as they found it. I would certainly recommend this company.

The installation techs arrived when expected, acted professionally. The installation went smooth and neat. Start up happened with no problems. Very pleased with work done and would highly recommend Custom Air.

I needed an overhaul of my heating system ASAP. Chris from CA met with me on a weekend afternoon & went over the work that was necessary & specs with me. He was friendly & informative & listened to my needs. The installation crew, headed by Corey arrived 2 days later & worked diligently to install all the new components & thoroughly explain how use my new system. I appreciate all the CA employees’ efforts & definitely recommend them.

After 20+ years, my original furnace died. Custom Air made it easy for me to decide which furnace and A/C system to purchase, and the “emergency” installation meant I had heat just a few days later. Very nice!The sales guy showed up, worked within my budget, helped me with obtaining the best financing deal, and left me with a few quote options.Ended up choosing the furnace, A/C, humidifier and electrostatic filter. I can’t say that this will pay for itself, but it will certainly lower my energy bills each month, and allowed me to remove several redundant room filters and humidifiers.The installers (Bolton, Jake and Sam) came out a few days later, we’re very professional and helpful, set-up my thermostat of choosing, got all the components up and running, then did a full post-install diagnostics to make sure things were working properly. An appropriately-sized team was sent out, so all the work was completed in one day.Was impressed with the little details, which are probably required by code, but were still appreciated: duct work taped off properly, aesthetically pleasing installation of all components, and even keeping my floors clean with booties and a “blue runner” for keeping dirt away from the carpet.Overall, I am very happy I chose this company and would absolutely do business with them again in the future!

I recently moved into my new house. I have used Custom Air in the past so I had them come out to check out my furnace in my new home. Greg performed his inspection and found extremely high levels of carbon monoxide. He had to shut off my furnace and of course it being one of the colder nights we had with no heat. They got me a meeting with Chris first thing the following morning. Before Chris even got here he had already checked to see if a new furnace could be put in the same day. Lucky for me they were. He checked to see what furnace I had and showed me different options. I selected the best one for me and he got going on his end with that. By noon Ryan, Justin and Abel showed up and started switching out the furnace. They were here a couple of hours and had the new furnace in and up and running. This was one of the best experience I have ever had with a company. Everyone I dealt with was very nice and professional. They made this difficult situation so much easier. I have always had great experiences with Custom Air previously but this experience was above and beyond my best by far. Thank you, to all of you that made this possible. I will forever be grateful to all of you!!!!

In February of 2021, we selected Custom Air Columbus to completely switch out our gas furnace and air conditioning unit (both were over 15 years old!). The Custom Air folks gave us a competitive and detailed quote for the labor and equipment. This work was performed in about 8 hours (wide-open basement and minimal duct work helped). The crew of Corey S., Mike F., and Able W. were fantastic! They worked out in the snow for the compressor side and in our basement without complaint. The finished product was phenomenal. All the little things, drain lines, vents, tape, etc., were all nice and neat. I dont know how they did it, but it seems like there is more space around the furnace than before (the furnace is about the same size). Most importantly, the new unit is running well, just in time for the snow and freezing temperatures we recently experienced. I would highly recommend Custom Air and will continue to use them for HVAC support.

I’ve used this company for 15 plus years. There aren’t enough words to describe them. From first phone call until completion, absolute perfection.

They arrived on time. Cleaned up everything before leaving job site. Explained the system to me. They were very professional.

Austin was amazing, he provided excellent service and went above and beyond.

Service people were professional, prompt, and friendly. They answered all my questions and kept the installation area picked up and neat. Highly recommend Custom Air.

Fair pricing, didnt try and highball you on the estimate and then lower the price by thousands like Atlas Butler did. They were very professional and laid all the proper floor coverings down and wore shoe coverings to protect carpet.

Great service end to end. I am really impressed. Sales guy was really helpful and the install guys were fantastic. I highly recommend

Your workers [ JUSTIN K and COREY S ] were very friendly and professional. They did great job inside and outside. They did a good job of cleaning up and explained how things worked

Very nice guys, gave all the information and also recommended what type and brand of furnace, a/c and hot water tank would be needed as per our house size. Mr.Scott all 5 stars to make this happen giving us the correct information and the installers Cody and Justine very nice and cool guys came on time install all my 3 units, check them multiple times and also run the test run and after making me satisfied with the units working properly they left. They installed and clean all the worked area and explained all the instructions. Made me feel as if they are installing in their own home. And thanks to Mr. David for that extra discount. All 5 stars to the team.Thank you so much!

Since many of the owners in my area use CA for installation and maintenance, I decided to make a switch when it was obvious that I needed to replace my original furnace and AC. From making an appointment, to the CA sales representative and the hard working installers, I have been very pleased with the service I have received this far!

We are so glad we chose Custom Air for our Mitsubishi Mini-Split installation. The staff (Scott, Sam, Mike and Brenda) were informative, conscientious during this Covid time, friendly, and professional. We were pleased with the entire process, from the first phone call to the finished installation. We love our new Mitsubishi system and can unreservedly recommend it and Custom Air!John & Carla B. / Bexley

My HVAC system needed replaced and the folks at Custom Air did a great job for me.

Pete, Ben, Bolten, and Jake were professional from start to finish. We had a unique project that involved retrofitting an entire hvac system and they took their time to thoroughly answer our questions. Their work was careful and clean. Reasonable price too! I highly recommend Custom Air.

I was very happy with the service this month from Custom Air. Chris answered all my questions as he provided estimate for a system to replace my ancient HVAC. I got a Bosch inverter heat pump for AC and mild heating, and a Goodman 96 percent variable speed dual stage furnace for cold days like the snow we have falling now here today. The new system has many nice features i know i will enjoy, and the installation was solid, clean and compact. I found their price to be competitively fair and the workers Justin and Corey were friendly and competent. I would recommend Custom Air to anyone who wants to receive quality service at a good price. It was refreshing to find this because I shopped around and heard some conflicting sales info and steep estimates from some other local firms.

Originally found them because of a home warranty included with our home purchase. This company was quick to return our calls on both occasions we’ve called. They have been thorough and knowledgeable in all of their services. Repaired/changed oil filter on our fuel oil furnace initially and recently installed a new propane furnace. All employees who have worked or consulted at our house are very considerate, professional, and wear masks the entire time. Highly recommend this company.

Great service, completely happy. Heat has been shaky the last couple days, it finally crapped out last night and wouldnt fire again 2/16/21. 9pm and I make the call. By 9:30 Bill (from the commercial side) arrives and provides top notch service. My heat was fixed, cleaned and I learned a lot. Great guy really made the whole situation a lot better. 10/10

Custom air was extremely helpful. Our system went down all of a sudden and we got multiple quotes from other places which were astronomical in price. I called in on a Friday evening and Chris came out to my house Saturday morning to give me the estimate. He was very helpful and understanding of our situation. When the techs, Jake and Bolten arrived, they were very professional and helpful. They explained everything in detail and showed me how to work our new system. They explained our warranty through Custom Air as well as the warranty on each piece of new equipment. I could not have asked for better service. Thank you guys so much!

Very easy to work with. Quickly gave quote and we’re able to do work the next day. Professional, concerned and courteous I have recommended them to others.

We used Custom Air to replace our gas furnace and install a humidifier and they did such a great job! Their customer service was too notch and the installers were very friendly, professional and tidy! I would definitely recommend this company if you’re in need of HVAC service.

Justin and Corey did a great job. They were very respectful of all things from cleanliness to noise control to protecting my pets. They were very confident in their abilities to install my new system and it was a pleasure having them in my home.

I recently had a Mitsubishi Ductless Mini-Split HVAC system installed in my workshop. Everyone involved in the process - from the salesman Chris, through Corey and Bobby who did the installation work, and the folks that did the scheduling-were all extremely easy to work with. The whole team was professional, courteous, knowledgeable and helpful. Corey and Bobby took the time to explain the system operation to me, and then again to my wife. I am very pleased with the efficiency of the entire process and pleased with the equipment they installed. Im looking forward to many years of good service from the unit. I would work with Custom Air again if the occasion arose, and feel very good about recommending them.

Custom Air is amazing - every tech and sales person is super professional and really wants what is best for the customer. When my furnace went out in the coldest week of the winter, they went above and beyond to get it replaced and were willing to work overtime because of a screwup by the gas company when running the line to my house.

Great team, super responsive and honest with the work that needed to get done. Highly recommend

Justin and Corey were professional, polite, knowledgeable, and conscientious. They kept me informed of their progress and seemed to work very well as a team. Thank you to this team and to everyone at Custom Air.

The installers took their time and made the install look very professional. I had the same system installed in the other side of the house five years ago and that company cut corners and rushed the installation. Big difference.

Excellent company to do business with. Sam and Mike (Installers) install a new complete system for me PERFECT. A big shout out goes to my sales consultant - Scott Haring who diligently and passionatly explain, advise and educated us regarding our specific needs for the model and capacity of the unit we should get. Honourable mention goes to McKenzie who was very nice and friendly on the phone. Thank you Custom Air and team.

Professionals, from the sales tech the installers. This is my new HVAC company.

Hello,I recently had custom Air replace my AC and Furnace units. I want to say a big thank you to Tim for evaluating my old system and providing professional advice on how to move forward, Dave Wolfing for coming out with specific recommendations for my home, Sam and crew for removing and replacing AC/Furnace and making it a painless, professional and clean experience. Everyone was so conscientious of my situation and I couldn’t be happier. The new system is cool and comfortable. I will continue to recommend Custom Air!

Custom Air replaced our furnace (not an emergency repair). The salesperson was knowledgeable and answered all of my technical questions without pressure or upselling. The installation crew arrived within two days (but our upgrade was not an emergency job, I’m sure they would have arrived sooner if we needed them). The installation crew - Justin and Ryan - were on-time and extremely professional. I plan to use Custom Air in the future and highly recommend their services.

I love Custom Air and have used them for years. They are a great company from sales to installation to service. I’m so impressed with all aspects of their work and highly recommend them to anyone

Wow! Custom Air, true professionals from start to finish. Scott, Jay and Clay, thank you! These men gave me comfort and peace of mind through the entire process. These guys really know their stuff. They are professional (as mentioned), punctual, experts in their field, clean (Clay vacuumed all over the place before they left!) and very competitive with pricing. The total job was completed from start to finish (including removal of the old furnace and AC) in one day. I was highly impressed. Jay and Clay worked so well together and they were so quiet I barely knew they were here while I was working from home.Highly highly recommend. I have a second HVAC unit in my home and if and when it needs replaced, Custom Air will be getting my business, again!

Very pleased with the heater install, workers were very professional and did a very nice job. Definitely recommend!

Jake and Mike were very professional and courteous of all my questions and took the time to explain in detail anything I asked. They were very knowledgeable and worked well together. They finished my install in6 hours . I have been in customer service business for 40 years and these two young men are two of the best I’ve ever encountered. 5 Star service.

Although I went with friend for repair, Howard the technician came on a Saturday and diagnosed the problem accurately. Very impressed with this company and Howard for sure

I’ve purchased 3 furnaces and 2 Ac units fir 3 properties. Dave Wuelfing is the best and everyone is flexible and professional!

Great and fast service to install new furnace. Great prices and discounts! Highly recommend.

Everyone was on time, courteous professional, and wore masks while on site. There was a problem during the initial installation which resulted in the external unit being very loud. I brought this up to the service manager who looked into it immediately. I prepared myself to hear why they were not going to be able/willing to correct the situation without much hassle. But, I was greatly surprised when they replaced the unit without my having to raise heck with them. In fact, all I had to say was that I was not happy with the unit. Ben M. took immediate steps to ensure that I was pleased and that everything was handled to my satisfaction. I honestly have to give them an A+.Thank you to Ben and the technicians involved in the installations.Sincerely,Scott

Our units were old and not worth repairing anymore so it was time to replace. Called and got quotes from 5 companies. While not the cheapest, this was a fair price, best plan, and very pleasant to work with.They consulted with me on the best machines for my lifestyle and were incredibly prompt and easy to communicate with.

With 38 years working in HVAC design, I know a bit about equipment, installation and pricing. I have actually worked with Custom Air on commercial projects. Everyone involved was knowledgeable, professional, and courteous, from Scott the estimator, to installers Bobby and Corey who are true craftsmen. They replaced my entire system beautifully under less than ideal space restrictions. Super satisfied.

We’ve always had a great experience with Custom Air. We’ve used them for our HVAC maintenance for years, and, when our 26-year-old HVAC needed to be replaced, Custom Air was the obvious choice for us. We trust them, which means a lot. And their prices were very reasonable. Couldn’t be happier with their service.

We have used Custom Air in the past and been pleased with the results and the current job was no different. Technicians Bolton J. and Ryan B. were scheduled to arrive at 8:30am and actually arrived at 8:15 before approaching to begin the job. They were extremely polite, explained what would be occurring over the course of the two-day job, and proceeded to work efficiently, quietly and respectfully throughout the two full work days it took to complete the work, cleaning up as they worked and upon completion. They explained the use of the equipment and were very sincere and genuine representatives of their company. Custom Air should be proud of these two fine representatives of their company. We would be remiss if we didnt mention the personalized touch and professionalism we received when dealing with Ben M., their supervisor, who visited the job site to ensure our satisfaction. Thank you all for a great experience!

I had CustomAir install a new furnace after our basement flooded last month and ruined our old furnace. I really appreciated the fast turn around time from the salesman Scott, he quickly worked with my homeowners insurance to get the process going. I was very impressed by the installation crew Cory and Justin. They had their work cut out getting my ancient old furnace disassembled and removed. They were very careful with the dirty job of removal and used drop cloths. They remained so pleasant and courteous the entire day. There was another technician who arrived later to make sure start up went smoothly, which gave me peace of mind. The salesman even stopped by to ensure we were happy and that all went as planned. I won’t hesitate to call them back for any future needs or maintenance. Very happy with my new furnace!!

Have worked with them for years and just did a replacement with them, and they were professional and did a great job with installations, I would definitely recommend them for repairs or installation what a great team and company!

Very grateful for the fast, clean, effective work on a very cold evening to replace my dead furnace. Corey and Ryan were a great team and their willingness to work well into the evening spared my family very cold night. They worked hard and fast, explained the new hardware clearly, and even did a last-minute fix on a problem that wasnt directly associated the install they came to do. Plus, my dog loved them. Highly recommended.

Dave did a great job informing us of our options to replace the air conditioning or air conditioning and furnace. Once we made out decision it was scheduled very quickly. Gregg and Dan were the installers and they did a great job. They were great in showing me the options on the new thermostat and other areas of the HVAC. Very pleased with the company and their employees. Thank you.

CA delivered exceptional service under challenging circumstances. Most impressive was the install team of Bolton, Cory, Sam & Bobby. The logistical and physical challenges brought out theIr “can-do” attitude and creative skills. Professional, Spirited, and Trustworthy.

We have used Custom Air for our maintenance of our furnace and air for years. Installation of a new furnace and air conditioner recently was the same great service that we were accustomed to. The installers were on time, professional, courteous, and very knowledgeable. I would highly recommend this company!

Sam and Justin replaced our air conditioner when ours went completely out during the hottest days of summer. They were efficient, professional, and personable. I would highly recommend customer for any heating or cooling needs.

Theres plenty of other HVAC companies out there without having to settle for the lousy, hostile service from CustomAir, and you should choose a different one. Ive used CustomAir exclusively for my house and my business for 15+ years. I own 5 furnaces and a/cs, and two in-ceiling units, at least four of which Ive purchased from CA. I had an ongoing thermostat problem that a CA tech had addressed multiple times without resolving completely. When assistance was needed on a snowy weekend day (my business operates seven days per week), the weekend tech started to explain why my choice of devices was problematic and that it should have x and y done to it to work properly. I stated that the resolution to the trouble he was suggesting should have been done by one of their techs on a previous service call, since no-one but CA has ever touched it ~ if there was a problem, they should have addressed it previously. I was told I would have to prove that no-one else other than CustomAir personnel had touched my furnace since the last service call (really?), but the impolite person on the other end of the phone had no access to my service records and told me it was going to be $400 to have it looked at. When I disputed that anyone else had ever touched it based on my long history with this company, I was again told that he had no access to records and I could either pay him for emergency service or wait until the next business day. When I suggested that this was BS, he hung up on me. I rely on a lot of service companies for my business and Ive treated everyone well and paid promptly. This company used to have good service, but not any more. Theres plenty of other HVAC companies out there without having to settle for the lousy, hostile service from CustomAir, and you should choose a different one.EDIT: To make matters worse, the new company I hired fixed the problem in less than an hour and charged me less that you would have. Your company, in addition to installing the furnace originally, also was called out at least three previous times to address this exact problem (most recently on 2/20/20) without fixing the problem beyond temporarily. To mention that this was a holiday weekend (two days after Christmas) is a sympathy-ploy, making this problem about you, the business, and not me, the customer. How do you think I felt on a holiday weekend to have a valued supplier leave me hanging when I needed them? Especially to fix a problem you had failed to solve multiple times previously? Therein lies your basic problem. And you reached out ONCE and left me a message, which I appreciate, but to say it was multiple times is just not true. You spent more time writing responses to this review than you did reaching out to me.

The technicians showed up at the designated time. They were professional and courteous. They cleaned up after they were done. Also both systems were installed within 8 hours on the same day.

Custom Air did a great job on our house. They were professional, thorough, and simply very hard workers. My husband and I can be very detail oriented and they were very patient with us. Great job.

Custom Air was on time and showed they care by wearing a mask and gloves into my home and also social distancing.Our maintenance tech(Tim) was very nice and knowledgeable. Gave us straight answers and didn’t push us to purchase anything.Also, I would like to thank Pete Bonzo for assuring me everyone at Custom Air is honest. He is 100% right!

Working with the sales and installation professionals at Custom Air was an exceptional experience. We will certainly use this outstanding company and the Custom Air team for all if our future heating and cooling service and maintenance. Thank you Kemper & Liz Allison.

Everything from the initial contact with Scott to the installation with Dan and Jordan, was a great experience. I will refer Custom Air to anyone who asks. It was all above board and transparent. Cannot say enough great things about the company.

Ryan and Justin were far the best guys I have ever had working at my house. Worked hard and very polite. Answered my questions in a manner I understood. I was told by Vic they would arrive between 8-8:30, they arrived at 8:10. Custom Air will always have my business. Thank you.

We had a very smooth experience with Custom Air and having them replace our 18 year old system. We highly recommend them!

Emmanuel Memorial PNP Church wasImpressed with the professionalism of the staff. The men showed up promptly and worked diligently to install our new oil furnace and thermostat. They completed their work in the amount of days as outlined in their proposal. The price that was quoted remained the same. They answered all our questions.Once the furnace was installed they cleaned up the area.

Very professional, efficient technicians who were respectful of our home.

I came home from work on Friday November 15, 2019 to find no heat on inside my house. It was a cool 63 degrees inside my home. I called Custom Air after hours emergency service department and they had a service tech there in 45 minutes. The service tech quickly resolved my heating problem. Fast service! Fair price! Quality work! Thank you Custom Air!

Our furnace quit while it was 22 degrees out. They were able to come out within a couple hours. A couple quick tweaks and fixes, and we were up and running again. Very inexpensive! Thank you!

Ryan B. and Bobby S. arrived right on time and immediately went to work. Removed old system and had the new system installed and working in one day. Outstanding!

We are in the process of remodeling our new home and needed to replace the furnace and central air in it. Chris came out for the initial estimate and was on time, professional, and took the time to go over several options with us. When we had the new system install Chris also did the installation along with Jacob. They were both great. Very friendly, completed the installation efficiently and explained how the system worked in an easy to understand manner. We were highly satisfied with our experience.

Custom Air is a great company to work with. They provide great service and fair pricing. Plus my wife always tells me how nice the techs were. I would highly recommend Custom Air.

I just recently replaced my furnace and air conditioner. Ryan and Bolton were the installers. They arrived 8:00 am and worked throughout the day and completed the install by 4:30. I am so pleased with my new equipment and great job both Ryan and Bolton completed. They placed cloths down to protect carpeting and stairs. Both even wore cloth booties over their shoes. They explained the install process and the operation of the new equipment and answered all questions. I could not be happier with making the decision of choosing Custom Air.

Like may In central Ohio my basement flooded with water! As a senior citizen I was so impressed how fast they responded to replacing my furnace. Thank you for a job well done.

Custom Air were fantastic to work with. Scott Wittler, a friend for over 10 years, had always talked about how much he enjoyed working for Custom Air so I thought I would set up a meeting to see about replacing a 50 + year old furnace and adding central air. Scott Haring came by explained all my options and answered all my questions. He did a great job of explaining things in simple terms that I could understand. After meeting with other companies, I choose Custom Air because of Scotts presentation and also the great price that was being offered. On installation, Justin and Bolten were on time and did a fantastic job. Went way faster than expected and they walked me thru all the work that was done. Fantastic experience. A week later, my neighbors AC went out and I had told them how great a job Custom Air did. They chose Custom Air and said they did an excellent job as well. I will sing their praises anywhere I can. Thanks again!

Excellent experience(s) with them. The service techs are very knowledgeable. I have had some ghost in the machine issues that they have diagnosed and fixed. I have had warranty issues which the main office people have worked hard to resolve. I mentor small businesses on customer experience and this company meets the high standards that any business should have when it comes to customer experience. I highly recommend calling them for your HVAC work.

Jay and Clay did a great job on my A/C and Furnace installation. Everything was done and completed as expected.

Great experience! The tech guys Mike and Jake were professional and courteous when replacing my furnace. They explained what they were doing and were easy to get along with. Thank you very much for the quick response!

First of all, I am VERY surprised that Custom Air got this high of a review with all of these people. I am very unhappy with these people. I was tricked and they played me for fool only because they knew I had the money to pay for their services. In addition to that, my AC went down for the 2nd time in its 3 year full operational use. They installed LEMON of a Trane unit and Custom Air benefited highly from their ungodly labor rates.My most recent repair happened about 3 weeks ago while I was in the process of moving out of my property. There was a water leak out of the ac unit in the basement and of course I had to get CA to come in so I could close on the house. Diagnosis was a frozen evaporator on a 3 year old unit! The tech that did the Diagnosis, Josh, told me fairly nicely that it would cost $410 to replace the evaporator. I was very pissed knowing that about 13 months prior to this issue, I had another part fail that caused freon to leak as well. Josh showed me his paperwork and told me $410 was the for sure cost to do the repair in and out since the part was still under warranty. The next day, Randy from the quotes office calls me and informs me that the part is available and that it would cost $655. I was livid at this point. The tech told me to my face $410. And since I was in the middle of moving, I forgot to ask Josh to write down his quote of $410. Randy was going to check with Josh and called me back; between the two of them, they teamed up on me and basicallyLIED to me over the phone. This very same day, I mentioned this issue to one of the guys helping me move and he heard for sure that the quote Josh gave me was $410. Mover guy is my witness. I could sue Custom Air for all I know. But I had to move on and do the goodwill with the new owners and get the system repaired.And of course, once the part was replaced, I wanted to see true evidence of the leak. After asking the guy that replaced the part, all I could do was assume and trust their judgment that that was truly the issue. HOW CAN I BE FOR SURE THAT WAS THE ISSUE CAUSE OF THE PROBLEM IF YOU COULDNT SHOW ME EVIDENCE?!With all that said, I loved that house I lived in but I HATED that Trane system and it was VERY UNFORTUNATE that the people installed it were from this corrupt company called Custom Air Heating and Cooling!

Custom Air was a great company to work with on my recent furnace issues! Scott H. and the rest of the installation & service teams were very kind and determined to get to the bottom of my HVAC issues. Their customer service is top notch and I would recommend them to all of my friends and family!

This is the third system that I have purchased from CA. They are the only company I would consider.

I called Custom Air to get a new heat pump system quoted. Dave W. came out and took the necessary measurements and walked me through what all he needed and explained every step of the process and was very kind about everything and gave me multiple options that were cheaper than other quotes i received. I was able to get the quote done, get the necessary papers signed and the install in a matter of days. On the day of the install, Mike F. and Sam W. were my installers and arrived within the arrival time and were very professional and courteous the entire time they were here. They explained to me or my wife what they were doing pretty much every step of the way and completed the removal and install on time and explained, in detail, our new system. They were very thorough in their clean up and we havent had any issues. Was a very good experience and could not recommend them enough!!