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Frontier Airlines
International Terminal 5, Chicago, IL 60666, United States
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Frontier Airlines

Comments
Ir
Review №1

Excellent! Chairs not very hard and comfy.. Flight lieutenants so professional, extremely polite and sweet. Thanks a lot!

Su
Review №2

JUST WATCHED HOW FRONTIER CREW UNLOAD PEOPLES BAGS AND SUITCASES!THEY WERE TOSSING THOSE SUITCASES CARELESS AND ONE GREEN SUITCASE FELL OFF THE LINE, CREW SAW IT BUT THEY DIDNT CARE ABOUT PICKING IT UP AND LEFT!NOW SOMEONE SOMEWHERE GONNA BE LOOKING FOR THEIR BAG GOD KNOWS FOR HOW LONG!

mi
Review №3

Like flying in a cattle car, because they treat you like dirt.

We
Review №4

RIP OFF. DONT FLY THEM UNLESS YOU DONT WANT A SODA OR HAVE ANY CLOTHS YOU NEED TO TAKE. MULTIPLE DELAYS, GATE CHANGE AND BAGGAGE CHECK WAS $65!

Je
Review №5

Horrible company. Customer service is extremely unhelpful! You will waste HOURS trying to get your answer and if you ask to speak to a supervisor they just push you around and not let you talk to one. I was pushed around to many departments, told to call other numbers, etc. They need mush better training and organization.

SH
Review №6

Nice and clean place

An
Review №7

Its a good cheap airline. I have no complaints

Sa
Review №8

Best flight. Great take off. Smooth landing.

Jo
Review №9

Zero should be an option as a rating. This is the worst of the worst. I had never had such a bad experience on a flight. First and the last time I would use frontier. The flight was delayed over five times due to things not going right and it had nothing to do with the weather. I purchased seat for my children and they had to be moved due to the flight not being balanced “ properly” and when I called to complain about the situation and for the other millions things that went wrong on the flight. The only thing they said was “well you arrived “so there’s nothing we can do about it. It’s company is a joke!!

Da
Review №10

Pls remember me to not fly again with Frontier worst service and tsa staff ever,

DA
Review №11

IT IS VERY VERY GOODEXCELLENT SERVICETHANKS

Hu
Review №12

Heard allot of horror stories on-line, was apprehensive about flying with them.Rolled the dice and happy to report had 0 issues. Staff was friendly, boarded on time and left on time.Staff was friendly, plane was clean. Arrived 15 min early. Hope return flight I just as smooth.Dont be afraid to fly Frontier.

Ed
Review №13

Terrible, 715 flight delayed til 4 but we are supposed to get a $10 voucher for food. Oh by the way breakfast at Airport Burger King $22.33. Just great. We get to miss a whole day of Florida Sunshine. First and last time with Frontier. You get what you pay for!!!

Sa
Review №14

NEVER BOOKING THIS AIRLINE AGAIN. 9’HOUR DELAY. ARE YOU KIDDING ME!? EVERY AIRLINE IS ON TIME BUT YOURS. AND OFFER NO OTHER OPTIONS. NEVER AGAIN.

Va
Review №15

Cheap tickets and comfortable seats.

Ca
Review №16

Good.

Mi
Review №17

DO NOT USE THIS COMPANYTHEY ARE THE WORSTCustomer service hangs up on you afterWaiting on hold for 1 hour after they added a 5 hour layover to my non stop flightYOU GET WHAT YOU PAY FORUSE A MAJOR AIRLINE NOT THESE HACKS

To
Review №18

I didn’t book my flight in my ticket and the people at the desk was just welling trying to charge someone 65 dollars for one carry on I didn’t have any. Money and the supervisor was like if you don’t have the money you going to miss you flight and I had to called someone just to get on which it was double of what the ticket cost

Is
Review №19

Was a different experience this was my first flight with Frontier and it was fine

Tr
Review №20

If i could leave 0 stars i would. Fly this terrible airline if you want to wait over an hour for your bags to come out

Co
Review №21

ALWAYS an issue when you travel with Frontier.

De
Review №22

Worst customer service experience from Vegas back home as I will be booking with Southwest airlines in the future

Xo
Review №23

Worst flight I have EVER taken! Don’t recommend this flight and for them to have non-refundable is BS they should definitely refund money the way this flight service is! Last time I’ll be taking this flight! And please don’t book them Cancel this flight

Sa
Review №24

Awesome flight will fly again

iY
Review №25

Worst airline I’ve ever had to deal with . Customer service is the worst . Website usage is the worst . Phone customer service takes years to get a hold of someone and that someone . Do not understand English nor do they speak the language correctly . Super confusing and stressful airline to deal with . With that said the attendants were nice but that’s from heart

Ad
Review №26

No complaints.

Ye
Review №27

When you look up the definition of delay in the dictionary a picture of frontier should appear.

Ly
Review №28

Flight crew were awesome!!!

Pa
Review №29

Ok for service and helped fix our flight.

Ly
Review №30

Kids cry n cry kicking my seat for 21/2 hour and there dad was just is load . I have never forget the little boys name Nene and bash thats how bad it was

Li
Review №31

Stole almost $300 when a flight was cancelled and refused to give us a refund or credit.

mi
Review №32

My flight got canceled and I arrived to the airport and no one could help me .I tried calling the number on the website and there’s no way to get in contact with any one !! This is ridiculous

L.
Review №33

FLIGHT CREW WAS LATE!AND THEN HAD ATTITUDES 😡😡

No
Review №34

Bad experience mistakes were made seems like they tried to cover it up they made it right all I can is keep talking to them when somthing goes wrong and in my case happy ending I will use again

JO
Review №35

Took a Red-Eye so I cant speak on service, but flight was easy and on time.

Be
Review №36

No snacks. No water. Uncomfortable seats.

Re
Review №37

You pay for what you get

LI
Review №38

It was ok

Pe
Review №39

Snotty flight attendants. Very crowded plane. Use southwest of you can. 2 bags free

Ar
Review №40

Delicious

Ta
Review №41

Good airline

Do
Review №42

All Good

La
Review №43

Nice flow

da
Review №44

Nice

Sa
Review №45

Excellent

Za
Review №46

The staff at the check in weren’t wearing masks and they completely screwed us over forcing us to rebook with united with no refund

Sa
Review №47

Delay a lot

Ka
Review №48

Good prices

ma
Review №49

Greatest airline

Kr
Review №50

Horrible

Be
Review №51

Good

Te
Review №52

Good

Ch
Review №53

Trash!!! Don’t fly frontier

Ze
Review №54

Excellent service

Ca
Review №55

The worst line in the universe. Worse than spirit. They cancel you and do not refund the money, those airlines should close them permanently.

yu
Review №56

Good service and attention!

mi
Review №57

They are good, they treated me very well

Lo
Review №58

They separate families to charge more 😡😡😡

wi
Review №59

Tight

Information
31 Photos
59 Comments
2 Rating
  • Address:International Terminal 5, Chicago, IL 60666, United States
  • Site:https://faq.flyfrontier.com/help/chicago-il-airport-infor
  • Phone:+1 801-401-9000
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