Joan helped my Mom and I pick out the perfect ring for my (now fiancé). I chose Morrison Smith because their ratings are outstanding and they do not disappoint. The store is really nice, clean and calm and I was able to take my time. I was never pressured to up my budget. It didnt feel like they were selling anything as much as helping make the right connection. Joan really helped me navigate without compromising. I was finally able to pop the question and I could not be happier with my choice!

Absolutely wonderful experience here! Every single person that helped me was beyond nice and accommodating. They did a beautiful job engraving a watch for my boyfriend. I am so glad I went to them!

I will forever be indebted to Joan for coming to my rescue. I live in Columbia SC and had my engagement ring cleaned and redipped at a jeweler in Columbia a few days before my wedding. When I received it back, it looked dingy and worse than it did when I brought it in. They told me there was nothing they could do to fix it.My wedding was in Charlotte and I had to leave for Charlotte that day. My fiancé frantically called jewelers near our hotel and Morrison Smith Jewelers told him to bring it in ASAP and they can see what they could do.I walked in the doors basically in tears. Joan took one look at my ring and said “we can fix this.” She was able to fix my ring for me in less than 24 hours. It looked even more beautiful than I could of hoped for. Joan was kind, compassionate and made sure that my ring was perfect for my wedding day.Thank you Joan and to the amazing staff at Morrison Smith Jewelers for saving my wedding day!

Rob was absolutely wonderful to work with. I had gone in because the diamond fell out of my engagement ring. Morrison Smith was the only place that offered to use my current band and create a new look with it. They took it from a princess cut to a round cut and it is absolutely stunning. I couldn’t be any happier with how it turned out. They allowed me to keep the memories that went along with my band and made it even more special. I would definitely recommend them!

Awesome experience throughout the entire process! Joan and others at Morrison Smith had exceptional customer service and valued my opinions to turn my ideas into reality! The custom work that I had made turned out amazing and flawless! Joan helped in every which way to provided excellent pricing and quality for the budget I had in mind! Definitely will be returning for any custom work or jewelry!

I recently had a ring of mine reset at Morrison Smith Jewelers.  Rob Bireley did a great job helping me with the process from start to finish.  He patiently showed me different options and then diligently worked to find just what I was looking for.  I’m thrilled with the outcome!   Rob’s expertise and friendliness made the experience easy and fun.  Thank you, Rob!

Morrison Smith is the absolute best for jewelry needs! They are able to assess and repair rings to look like new! Rob was a pleasure to work with in my ring repairs. From the moment I walked in the door, he was friendly and very knowledgeable. Thank you, Morrison Smith and Thank You, Rob!

Joan was fantastic! It was a smooth experience putting together the perfect engagement ring. Very happy to have chose Morrison Smith

Went to Morrison’s with my mom yesterday and had the best experience with Tim. He was incredibly knowledgeable, and so friendly and patient. Highly recommend!

Wonderful experience working with the Morrison Smith staff. Rob (sales) and Adriano (design) were amazing to work with and helped us craft a completely custom set of rings for my recent wedding using stones from two antique family rings.They were professional, creative, and communicative every step of the way. Not only did we end up with a fantastic, unique wedding band and engagement ring, I got the chance to help design them and see their 3D printed models before we finalized the design.I would highly recommend using Morrison Smith for any of your custom jewelry needs. In fact, we still had a few stones left on the old rings, and they made a custom 50th anniversary 5-stone band for my mother.

I had a great experience working with Joan buying an engagement ring. She was great with working within my budget (even as it changed mid search) and helping me explore many different options. I appreciate the time that she spent helping me, especially as I had very little prior experience with jewelry. I look forward to returning to Morrison Smith for future jewelry purchases.

Excellent customer service!! Samantha was personable, helpful and a pleasure to work with. She helped me fix multiple pieces of jewelry. Will definitely come back!

I have been to Morrison Smith twice and have had a great experience both times.Im writing this review to give them a shout out for going above and beyond recently - I came in for a jewelry fix and was given a quote for it, and got a call back saying that the fix actually needed a different kind of work that would cost an additional couple hundred dollars and that they would see what they could do. They called me back the next day and honored the original price for the quote even with the extra work!I wanted to sincerely thank Morrison Smith for being upstanding and going the extra mile for customer service, and I know my jewelry is in safe hands. I highly recommend them!

The name says it all, Fine and Custom Jewelers - but I would add the word, great to their title! Whether it is an unusual estate piece you looking for, a modern piece that no one else has, traditional and elegant jewelry, or a custom piece, Morrison Smith can be your one-stop-shop. We had the opportunity recently to have the craftsman here design and make a custom ring and earrings with some cabochon opals we had acquired elsewhere. I cannot state enough what a great experience it was! The patience, attention to detail, obsessing over the finest detail, and FRIENDLY customer service, is exceptional. They are not happy, unless you are thrilled. I also need them to expand my wedding ring, as the years have added a few, well alot, of pounds. Given the complex ring design and multi-color gold weaves in the pattern, I was told through the years by others, it may not look the same after expansion - so I left it in the jewelry box. Morrison Smith, however, said, no problem and did complex surgery and design matching to expand the ring - and - the final result is flawless, precise, and the added section is indistinguishable from the original. THANK YOU Andrew and team for bringing our thoughts to reality and for being such great craftsman - well treasure the pieces for years to come.

I needed a pendant re-plated with gold, and got excellent service! And for a very reasonable price. Thanks for all you do!

Robert was fantastic to work with. I came with a diamond not really knowing what kind of setting I wanted it in. We spent a bunch of time looking at different options; Robert took a page of notes related to preferences. After a email exchanges, we finally landed on a custom ring that accommodated the head and mounting I wanted. We absolutely love the ring. Thank you Morrison Smith!

Great experience! Great staff, Joan specifically, and couldnt be happier.

Had a custom ring designed for an emerald. Joan is amazing- she made the whole process so easy and the result was perfect. Joan helped me with design and was super responsive and provided wonderful input along the whole way. Great Jeweler with great staff.

Samantha and the entire custom jewelry crew at Morrison Smith was AMAZING! I had a vision to create a long lost cross pendant and they went above and beyond to ensure it was EXACTLY as I wanted it. This project was so easy and so fun with this team and I can tell they had as much fun as I did with it. You can tell they have the utmost care and respect for their customers and I will definitely be using them again and recommending them to all my friends! Thank you Morrison Smith!

MSFCJ just made my wife a ring for her 30th birthday, we couldnt be happier with the result! She recently inherited a few stones from a relative who passed away, and they came up with a great design to give the old stones new life. Its a really special/meaningful piece to us, and she and I will cherish it. Thank you MSFCJ! A special shout out to Tim and Megan for their great work. Very fair/reasonable prices too. We will be using MSFCJ for our future jewelry needs.

Morrison Smith is the only jeweler I will do business with. Everyone is kind, courteous and attentive of the needs of their clients.Samantha explained all that needed to be done to make my legacy wish come true. All my wishes have come true! Thank you Samantha!

The Staff at Morrison Jewelers are fantastic to work with and I am consistently more than pleased with the end product. They are professional, responsive and creative. I highly recommend Morrison

The customer service that I received from Andrew was extraordinary! Thank you so much!

I had been a customer of Morrison Smith Jewelers since the early 70s but had not darkened their doors in years due to business transfers. I was in Charlotte several days before Valentines Day and decided to stop in and see all of their changes.I knew Ginny had retired but I was not concerned; Morrison Smith always had a good sales staff that went out of their way to ensure their customers were alway satisfied with their purchase.Rob Bireley greeted me at the door and ask if I was looking for anything in particular. I told him I had seen a sterling silver intertwined tube bangle on the website and would like to see it in person. He walked me over to the counter where they were located. I was amazed at their selection but my eyes were fixed on the bangle I had viewed on the website.Bingo! In twenty minutes I was walking out the door with my beautifully wrapped gift in hand and was extremely happy with my purchase. My Lady was very happy on Valentines Day as well.Thank you, Morrison Smith and Rob for such a wonderful shopping experience. We were so happy that we are planning to go back to Charlotte next weekend to have some jewelry repaired and, of course, shop a little more.Michael T

Went here to get some links taken out of my watch. Perfect customer service and excellent experience!

We had a wonderful experience redesigning a ring. All the staff were very professional, and the designers and craftsmen are very talented. We could not be more thrilled with the new ring. I will happily go back to Morrison-Smith and ask for Rob Bireley to help me with any future jewelry purchases.

I have shopped at Morrison’s all my life and love this store. I can’t say enough about Samantha Wooten. Whether I am buying a $12 sale bracelet or a $1000 pair of earrings, she makes me feel like I just won the jackpot! Her enthusiasm and genuine attempt to help me find what I want rather than what is most expensive will keep me coming back. Thank you Samantha!

In reading the reviews my heart is warmed to see that the great legacy continues. Being a former sales representation with Morrison Smith, I know the hard work and devotion that Charles, Judy and Chuck put into the business. I remember how dedicated we all were that every client experience was fulfilled with joy. My heart sings with pride to know that dedication is still the driving force after decades of hard work.

I had a custom ring made in memory of my father who passed away earlier this year. Sam was a personable and great sales associate and Andrews design and technical skills combined to bring to reality a ring that was exactly what I had envisioned. Anyone looking for great service and high quality jewelry design and production Morrison Smith is the place.I also had two automatic watches from the 1940s-50s repaired and serviced. One Bulova and a Elighn. The watches were returned to their orginal luster and work like new. Couldnt be happier with the service done on the watches.

They ate lovely folks and have some really nice pieces that are unique. But please DONT bring your watch here; I kept telling them what was wrong with one watch and after leaving it with them four times I gave up. Another watch they took in twice and it doesnt work either. Also I bought a new band for it but the loop that holds the tail of the band came unglued In just over a month. Thats not their fault but i wish they had higher quality bands.

My partner and I shopped several places in Charlotte for wedding bands, but Morrison Smith had an amazing selection of mens rings, plus their customer service was second to none. My partner and I felt welcomed, and the service was friendly and warm and never rushed. We felt like Rob and everyone at Morrison Smith genuinely wanted us to find the best ring for us rather than, like some other jewelers, whatever was on sale or what everyone else was buying. For quality, selection, service and to support a locally owned business, I recommend Morrison Smith!

I had a wonderful experience with Morrison Smith. After one of the diamonds in my wedding band scratched the bottom of the aquamarine in my engagement ring, I was so worried that it had caused permanent damage, and my ring would never look the same. I worked with Samantha and Luen (sorry for misspelling his name for sure), and they were amazing. They assured me they could repair my ring and fix the setting in a way to keep the diamonds from ever scratching the aquamarine again. I am a tough critic of most things, and I swear I like my ring better NOW than when I was proposed to! They fixed the prongs on the underside of the ring that seriously made it more beautiful. I cant recommend them enough!

My fiance and I found Morrison Smith through the Charlotte Agenda while looking for a high quality local jeweler. We were immediately impressed by the reviews online and had to check them out for our wedding bands. From the minute that we walked into the room we felt comfortable, appreciated, and respected. So many times you go into a jewelry store and you are immediately hounded and pressured, not at Morrison Smith. They truly believe in the value and quality of their products and services. They make you feel like a special couple, not a customer, I cant say enough about how refreshing that is. Do yourself a favor and skip the cookie cutter big box stores, dont fall for TV and radio commercials, come over to Morrison Smith and experience jewelry shopping the way it was meant to be.

Joan and others at Morrison Smith were a joy to work with. Shopped at 3 other stores (2 small, 1 very large) but trusted Morrison Smith significantly more than anywhere else (they’ve been in the neighborhood for as long as I’ve been alive, and having Joan’s direct # means a great deal). Came in with a mostly-formed idea for the engagement ring; and when I solicited her advice for decisions, her guidance as extremely well-aligned with my preferences. Highly, highly recommend.

As a first time jewelry shopper when I started looking for an engagement ring last year, I visited most every jeweler from Uptown to Ballantyne. I never met a staff as knowledgeable and friendly as Tim and his colleagues there. If in Charlotte, I would go no where else for fine jewelry in Charlotte besides Morrison Smith. World class business and family owned.

Excellent customer service and quick response and the jewelry is beautiful.

I had such a great experience working with Terry, Samantha and Rob. Not only did Samantha help me pick out a wedding band, but the team graciously helped me resize a different ring 2 days before my wedding when I was in a bit of a time crunch! They saved the day, and I’m so appreciative! Everyone here is super thoughtful and personable.

Absolutely LOVED our experience at Morrison and Smith! Rob helped us so much by listening to what I wanted and giving some awesome suggestions. The finished product is GORGEOUS! Thank you to the entire staff. They were all so friendly and welcoming!

The staff at Morrison Smith fabricated me a family crest ring from the gold of 3 family rings—spectacular! Samantha, Steve and Rob gave customer service beyond 5 stars. Thanks!!! Todd

I needed my engagement ring resized and just randomly picked this place to do it. They were so incredible!! They had my ring done in just a few hours and they were so accommodating and nice. Would 100% recommend this place.

Such a wonderful place! The customer service is unparalleled. Everyone is friendly and helpful. The quality they provide is also amazing.

The 3 repairs were expertly performed: replaced gold clasp on waist chain, re-strung black beaded bracelet with yellow spacers between, broken ear wires replaced on 2 pair of black rhinestone earrings.Ms Joan was courteous, efficient& very helpful♡♡♡She called to let me know there was a slight delay; and, called back when repairs were completed.

Great customer service, everyone friendly and great quality and customer made jewelry. I highly recommend Morrison Smith Jewelry..

Absolutely exceptional service. I came in needing a minor adjustment for a watch. Typically, I would not expect much in the level of service in a place this high end. Yet their watch repairer stopped what he was doing, made not one, but three separate adjustments to my watch. It frankly was a major pain, but youd never know it from him.While I was waiting, I mentioned to their sales team my need for a diver watch band. They typically didnt carry this type of product (again, due to being high end) so instead of saying no, they first tried looking up the product. After that they went into their stock of old watches, found me an old band and invited me to keep it if I liked.When the adjustments to my watch were completed, they handed it back and refused to charge me. I asked if there was something I could pay them and they smiled and said a return visit. I absolutely will and so should you.

This place has been consistently wonderful! My brother-in-law and I picked out my sister’a engagement ring together (from Samantha) last year and my fiancé and I just purchased our wedding bands today from Tim! They have always been extremely helpful and I never feel pressured to purchase anything. I would certainly, and highly, recommend them!

Morrison Smith has been my long time go to for all of my jewelry repairs and purchases. From watch battery replacement, to ring resizing, to wedding band purchases...... their helpful and knowledgeable staff always direct me in making the correct choices for my jewlelry.I always feel confident in their work. My jewelry always comes back looking and feeling better than it did before it went in.I cant recommend Morrison Smith enough.

I was not a customer but needed repairs to my engagement ring and wedding band. I took my rings in and Tom was so wonderful—he put me at ease and within a week, they were repaired, cleaned, replated, and better looking than when they were new. They worked with my jewelers insurance and took care of everything. I am so happy and any new jewelry purchases will be done here.

Wonderful customer service and super friendly staff. Rob in particular has been helping us with our wedding bands, and hes made the process effortless. There is no pushing or attempts to up-sell at all. Highly recommend!

I’ve had a couple pieces of jewelry worked on by Morrison Smith and they are so friendly and very competent. I had my white gold wedding rings re-plated there and they looked brand new when I got them back. I also had a wide, gold Tiffany ring resized and it looked brand new, fit perfectly, and was done in the timeframe indicated when I dropped it off. The people are friendly and they are very transparent with their craftsmanship- you can see them working in the shop through the glass, and all work is done on-site, so no worries about your precious jewelry getting lost in the mail. Prices seem to be reasonable, as well. Would definitely recommend them as a reputable, knowledgeable, and dependable jeweler.

The best jewelers ever! They did my custom necklace with a diamond i previously had and I’m blown away! It’s better than i even imagined. Their customer service is amazing and i really trust them! Highly recommend for any sort of jewelry needs you have!

Tom helped me design the perfect engagement ring for my now fiance. I came with limited ring knowledge, her preferences, some Pinterest photos, and a budget. The result was a beautifully crafted ring that she loves. During COVID, the store owners were able to safely deliver the ring to my doorstep. Fantastic workmanship and customer service.

I highly recommend Morrison Smith. My experience here last week was absolutely wonderful. The staff is very helpful and kind. I had the pleasure of being assisted by Tom. He helped my fiance and I decide upon a beautiful ring. Their repair department does a wonderful job as well in a timely and effective manner. We will definitely be shopping here again. :)

I had an excellent experience with Morrison Smith. Raven was a pleasure to work with as she was professional and knew what she was doing as well as personable. I trust and enjoy Morrison Smith Jewelers very much.

If you are thinking about buying any kind of jewelry for any occasion please don’t go anywhere else. You will never find customer service or people that care the way they do here. My partner and I decided to create a custom engagement ring and we wouldn’t go anywhere else for ANYTHING - they do everything from custom jewelry, repairs, cleaning, etc. there truly isn’t a project they wouldn’t take on. Seriously, you won’t want to spend your money at any other store.

Love the staff and the custom vintage family pieces they have helped me redesign.

Went to Morrison Smith for a small engraving job and they treated me as if I were buying their most expensive jewelry.. great customer service and would highly recommend! Great to know Family businesses still exist with amazing customer service. I will be back and will recommend!

It was such a fun and easy process. I loved working with Samantha and Pam!

Always have my repairs done at Morrison Smith, experienced, and more importantly your jewelry stays in house, which I like.

Highly recommend! Rachael was knowledgeable and provided outstanding service. Had a ring re-set and was done perfectly!! A rendering was sent before any work was done, delivered on time, and was given a very thorough appraisal. Having been to a few other jewelers in the area, Morrison is clearly the best. Will never go anywhere else.

Morrison Smith sized up my two most precious rings: my diamond five-year anniversary band and engagement ring. Morrison Smith did a perfect job on both, and I’m thrilled with the results. I wouldn’t dream of taking my jewelry anywhere else.

Wonderful, wonderful, wonderful!!! Morrison Smith does an excellent job. I cant thank Timothy Hood for the service and expertise he provided in helping me select THE engagement ring for my now fiance. The amount of care and attention Tim puts into his work is unmatched, Morrison Smith you have a good one! He was constantly with me regarding different diamonds based on my preferences, different payment options, etc. I could go on and on. Job well done, the ol lady is very pleased and we are so excited. Very thankful for Timothy and Morrison Smith!

I love shopping at Morrison’s because everybody is so happy to see me and sohelpful to me!Also, their jewelry is so beautiful! It’s fun to look at all the beautiful things, and nobody seems to mind if I am not rich🤗

Always suggest what she will love. There when I need them and deliver exactly what I need and when I need it! You can’t go wrong by using them for all your jewelry needs and wants!

Our experience with Morrison Smith began when my (now husband) reached out to Sam to custom make my engagement ring! We knew that after working with them (and how gorgeous my ring was) we would be going back for our wedding bands! I was so exited to be a part of the process of designing my wedding band, and we were able to figure out how to get my husbands band as well. When we picked up our wedding bands we wore them for 4 hours that night and we didn’t want to take them off! We did though, and waiting until the ceremony when we would get to wear the forever!They were so attentive every step of the way, and answered every single one of our questions! Are rings are gorgeous, and they have 2 customers for life now!!

I love Morrison Smith Jewelers! I have recently taken in a lot of jewelry to have cleaned, repaired and stones moved from one to another. They have been so helpful, friendly and careful with my jewelry. The finished pieces are beautiful! I would highly recommend them for all your jewelry purchases as they have lovely and elegant things there.I would never go anywhere else!

Best purchase experience of my life. I dont just mean the best jewelry purchase; in my entire life, Ive never felt so great about purchasing anything.Morrison Smith worked with me to design and create a custom engagement ring. My mind and heart are blown by the care, attentiveness, expertise, and quality they offered me.I was extremely nervous about buying a ring, nevertheless designing one. As my design progressed, I became more and more concerned about getting every tiny detail perfect. I also was working with a limited budget and on a tight time frame (I was planing to propose on an upcoming trip overseas). Therefore, I needed Morrison Smith to provide me with my dream ring, at budget, in a very short period of time.Not only did Morrison Smith create a beautiful, perfect ring that exceeded my dreams--within my tight time and cost budget--they also consistently eased my nerves about the whole process. Their communication was amazing, their concern for me was genuine, and their interest in making sure that they made me exactly what I wanted was so sincere that it felt like I was dealing with family members. They walked me through many difficult decisions and reassured me that they would make sure I was happy. After I proposed, they were one of the first people in my life that I let know that she had said yes.I spent nearly 100 hours figuring out what I wanted to give my (now) fiancé for an engagement ring. I looked at thousands of rings, dozens of jewelers, and came up with countless fine details that I was hoping for. Morrison Smith not only provided me with the perfect ring, they offered me the best experience that I could have imagined throughout the entire process. I am so grateful I found them and cannot overstate how much I recommend them.

I recently sent in a bracelet to have custom engraved from a couple of handwriting samples. In a few short days, they sent the bracelet back to me. The finished product was absolutely fantastic! The engraving looked exactly like the handwriting samples I sent them. A BIG shout out and thank you to the Morrison Smith team for your timely turnaround and a job well done on the bracelet. 👍🏼

My rings look brand new (even though they are almost 15 years old). You guys did an amazing job soldering them back together and renfinishing all the pieces. They are beautiful! Thank you so much! We will definitely be back in the future! Thanks to Rob for helping us out and making us feel so comfortable!

Morrison Smith is a great family run jewelry store in Charlotte. I always find something great and unique at a fair price for the high quality. I never have to walk around (lost) because their customer service and product is so good. Tim did a great job helping me out. Im never let down there.

Im so happy with my experience designing a custom ring for my mothers day gift to my mom. A very sentimental ring was stolen from her a few years ago and we were heartsick over it. When I worked with Tom and Betsy I could tell they cared about getting this recreation perfect. The end result was better than the original and my mother wears it every day now. Thank you for your attention to detail and precision!

I had my engagement ring and wedding ring repaired here, and my experience was so incredible that I dont think I will ever purchase new jewelry or repair my existing jewelry anywhere else. The staff were so careful with these rings, which mean so much to us, and the restoration work they did definitely exceeded my expectations. I worked with Rob, but I am sure all the rest of staff are also wonderful. Cannot recommend them highly enough!

I recently went in with no experience buying jewelry and walked out feeling like an expert. It was a great experience with Pam Smith from beginning to end. You won’t regret using Morrison Smith as your jeweler!

These guys are incredible. I had them custom design an engagement ring for my fiance. They 3D printed a mock up so that I could see what the final design would look like, and they were helpful throughout the entire process.My fiance loves the ring and we couldnt be happier with the final product!

They were unbelievably kind and their customer service was excellent. I am very pleased. I felt concerned initially about the level of service we might receive from any custom jeweler because we were not seeking assistance with an expensive piece. To Tom and the staff it did not matter. They treated us exceptionally well regardless, and without even knowing the full story behind our ring (below)...The piece we brought in for a repair, resize, and appraisal belonged to my grandmother. She is not well and will not be with us much longer. The piece does not hold much monetary value, but it does have a significant amount of sentimental value. She gifted the engagement ring to me (her granddaughter) and wished for it to be resized and worn by me following my engagement. It was hers from her marriage to her first husband (my grandfather who is now deceased). The ring is beautiful, well fitted, and was completed in a timely manner. Most importantly - my grandmother approves and cried happy tears when she saw it. I am so grateful! I cannot say enough about Morrison Smith.

This place was fantastic!! I was needing something fixed on my wedding ring. I was helped by a Timothy who immediately assisted me and gave me several different options. They have fantastic service and really care about there customers. I would recommend them to anyone! Now my rings are fixed and they look gorgeous and I really couldnt be happier.

I was very apprehensive about getting my engagement ring sized as it was my moms ring and designed for her. Her ring size was a 7.5 and mine is a 4.5. Morrison Smith reassured me that they could do it and they could do it fast! Based on other websites I read, I thought it would take weeks but it took 2 days! I picked it up yesterday and it is beautiful. They cleaned it and re-dipped it and it is the perfect size. There were a couple of questions they had once they took a deeper look into the ring and they were very communicative. They were a pleasure to work with and I would highly recommend this jeweler in the future! I will be going to them in the future!

Bought a beautiful engagement ring for my fiance. Sam was great at making it a relaxed and fun experience. I hand picked the diamond and customized the ring, and I never felt rushed trying to make it perfect. Samantha was a pleasure to work with and was excited to meet my fiance when we returned to select our wedding bands.

What great customer service, and great selection of jewelry. I wanted to get something fixed which they do an amazing job on and I also went there to purchase something new which was gorgeous. Great jewelry store

Super awesome service! Cant say enough about the excellence the store provides! Brought 2 watches in 2 different times and they were very nice, extremely friendly and had my watches fixed in minutes! Highly recommend checking them out!!

One of the best places to do business. Not only because they deliver a quality product, but the main reason I keep going back is Gari Lynne, Terri, Tom, Tim and Samantha. They make me feel like a part of their family. Even in having to have jewelry repaired, its an enjoyable visit.

Before coming to Morrison and Smith I was very frustrated about the process of getting my vintage engagement ring fixed. However, from the moment I went into the store until the time I picked up my ring, I truly had an amazing experience. Samantha helped me very much from the get go. She answered my many questions, brought jewelers to talk to me about my ring, which I appreciated. I also even got to speak to the jeweler who would be doing the work on my ring, something I had never experienced at any of the many jewelers I visited before coming here. EXCELLENT experience, cant wait to go back!

They were very helpful and understanding. I came in the store with a budget for an engagement ring and they totally made it easy for me. Great people great deals I definitely recommend this place.

Great customer service in a no pressure environment.Staff very friendly from the time you step through the doors.

I have jewelry that I no longer wear because it is yellow gold. I took in a beautiful yellow gold ring with a blue topaz stone. After speaking with one of the jewelers, Tuyen he said I could “Rhodium” plate the ring and make it white gold. I was a bit skeptical but was amazed at how beautiful it turned out. I would highly recommend MSJ for any of your jewelry or jewelry repair needs that you may have!!

We could not say enough wonderful things about Morrison Smith! I never write reviews but Morrison Smith is so outstanding I felt the need to share. My husband and I both had very unique ideas about what we wanted and needed for our wedding bands. They required custom work that was also a bit rushed. The owner, Chuck, immediately drew up what we wanted (which was impressive since two other jewelers couldnt even come close) and he delivered the most stunning rings in record time! My husband and I both get compliments to this day. As a result they have gotten all of our business- jackets for earrings, a new diamond necklace, and even fixing an old family heirloom. All of the employees are warm and friendly and they really can deliver whatever you want... you just have to go in and tell them your vision! Best around!!!!

Morrison Smith is the neighborhood jeweler you will find yourself in again and again! They are cheerful and welcoming from the moment you walk in. I take my pieces here for cleaning and polishing and my sister always looks forward to browsing when she visits from London. They do a yearly diamond visit to Antwerp and the annual sale is not to be missed! There’s even a little area for my toddler so I can take my time. A true “diamond in the rough” here in Charlotte!

Morrison smith has custom made pieces for me for years and done beautiful work. I recently had two old rings sized and one expanded (band width) they came up with a solutionThat keep the rings integrity . They are my go to for customizing any quality piece and they have great customer service.

The very highest of ratings I give to Morrison Smith Jewellers, and I say this after being a loyal customer for over twenty years!Whereas Tim and Tom are my favorites, I can truthfully say that NEVER have I been treated in a solicitous manner or with disrespect.Of course, it goes without saying that I would(and often have) recommended Morrison Smith to all my friends and family!Annette RandallCharlotte, NC9- 16- 17

Worth the drive! Great price, quick turnaround, and exceptional customer service. With jewelers on site they were able to resize my ring and fix my watches.

Love Morrison Smith! They have a great selection and are always very helpful whether youre buying a piece of fine jewelry or just replacing a watch battery. They have a great wish list feature where they can store items youve seen and would love to have.

Was greeted by multiple people once I stepped foot in the store. Also was assisted by Tim Hood to remove links from my watch. Very friendly, warm atmosphere. Will definitely go back in the future for more jewelry repair as well as purchases.

Sam was excellent! Went to Morrison & Smith to buy an engagement ring, and they were great to work with, crafting a perfect ring that my Fiancée loves! I’m definitely not a jewelry expert, but Sam made me feel comfortable and was great to work with. Would recommend to anyone.

As usual took time to assist with options for restoring an heirloom piece of jewelry. Would not go any place else. Trusted and meticulous work

I was very fortunate to get helped by Pam in the journey of buying an engagement ring. She helped every step of the way by explaining every step of the process and sharing in the excitement of the moment. I look forward to continuing to work with Pam and her wonderful company.

Morrison Smith handled my ring repair quickly and efficiently. All staff were very courteous and professional and assisted in communication with my insurance company for reimbursement. My ring looks better than it did when I got it!

Our dealings with Rob and Gordon were excellent.

I have had an overall great experience at Morrison Smith. Samantha guided me through the engagement ring process and provided superior customer service. I would highly recommend Morrison Smith and if you are lucky enough get Samantha to assist you!

I have always been pleased with the selection and service at Morrison Smith. They did a very good job making my wifes engagement and wedding ring set and were happy to use a stone we provided. Other purchases over the years have been great too.

I purchased an antique ring that needed some work, all of the prongs had been worn down. Not only did Morrison Smith do an outstanding job on the ring but they restored back to its original state from early 1900. I would also like to mention Tom and his outstanding customer service. I honestly will never go anywhere else to purchase fine jewelry or have it worked on, or work with anyone else. Tom is honest, genuine, and just does the right thing when it comes down to it. This business is long standing, and I now know why. Will highly recommend to anyone.

Morrison Smith. There is not enough room to list all the wonderful superlatives for Tom and the staff. From the minute I met Tom I knew I could trust his judgement and the expertise of the other jewelers. He assisted me through each phase of how to create new rings from old settings. I LOVE my new rings with stones that have special meanings! A big thank you to Tom and the staff at Morrison Smith Jewelers.