I’m so lucky to have such a amazing and knowledgeable Maintenance guy. He’s always in a great mood and willing to help at all the time even when he’s off. Very respectful to me and my family as well as the apartment. Let me know when he’s coming ahead of time and works around my schedule. I’m so happy that I found a person with this knowledge.

Just moved in, but so far, its been such an easy process. Jessica the property manager was amazing in working with me, the apartment is huge and spacious, and the community looks very well maintained. Jessica was EXCEPTIONAL to work with! She made sure everything I had to do was clear. She made sure the move in was so smooth for me and kept checking up on me to make. I am so glad I made the decision to move to Bonnie Ridge. I sure am satisfied, and I’m very pleased with my move in!!!THANK YOU JESSICA, AND THE BONNIE RIDGE STAFF!

Bonnie Ridge has been our home for the last two years. Our 1-bed apartment is quite spacious with everything we need including washer/drier inside the apartment, and plenty of parking available. Staff there were friendly and responsive to our questions and request. A few weeks after we renewed our lease for another year, I decided to take another job offer in a different state. The manager was willing to rescind our lease with only an extra 1/2 month worth of rent. I would highly recommend Bonnie Ridge Apartment.

Jacquelyn Klauck was very helpful with renewing our lease. She was willing to help and go above and beyond. She great at what she does. I would definitely recommend Bonnie Ridge!

Jacquelyn Klauck is the best leasing rep!! She has always been so kind when assisting me while living here. Bonnie Ridge Apartments is a great place to live, we love it here! Ask for Jacquelyn K for all of your leasing needs.

So I have been here for a little over a year and it’s been quite the rollercoaster. Bonnie Ridge comes off as a beautiful, spacious, quiet community but it definitely has its negatives. The first week I was baffled at the trash situation. It’s ridiculous, one area for trash for thousands of resident. As you can imagine it’s not a pretty picture. Then things were actually okay until the first mouse appeared after accessing my storage unit. Maintence and pest control did nothing but stuff holes with cotton and prayed that the mice would go away which it did not. There have been over 20 mice ( no exaggeration, I’ve counted) that I have personally caught myself from my traps laid on my balcony. The mice get in from the storage unit and holes by the sliding door. Along with that the water in my building does not stay on. It is randomly cut off or has zero pressure, it’s quite frustrating and an inconvenience for anyone but especially when you have small children, mind you the tenants here are responsible for a water bill and we don’t even have the water we are paying for 85% of the time. It’s quite ridiculous and the leasing office has not fixed the issue yet and it’s been months.

Great service & beautiful community!! Weldon & Jessica were so helpful and knowledgeable. They guided me through the application and move in process & answered all my questions, so my move in day went very smooth!

I live in these apartment for two year and my current apartment for a year. since I moved in to these room I have a lot of issues, but never like these I don’t know what to say but pictures can speak loud they opened to fix that we had a leak from upper floors and they didn’t fixed I keep calling and complaining but no one cares the office employees are vary rude especially the leasing manager water keep shut off mostly in evening I am really disappointed staying here.

Beautiful apartments & nice layout . The office staff is friendly. I love my new apartment 🙂

Pepe is on the maintenance staff at Bonnie Ridge. He was quick and efficient. He took care of all my maintenance requests in less than an hour. Thank you Pepe

Mike is the best tech I’ve ever meet he takes his time & has a great Personality

Devin and Jacquelyn in the office are both kind and helpful and made moving in a breeze. I cannot thank Pepe and Rosanna enough for their politeness and timeliness in sorting out our move-in maintenance requests!

Forced to live here through work...been here one month and I can not wait to leave. Place is falling apart, vinyl floor is peeling in places, walls have cracks, counter are stained and dont sit flush with the wall. Dryer barely works have to run multiple cycles. Carpet is stained, locks barely work and are loose. The outside light has been out since Ive been here...Most importantly this place has multiple mice. Seen them in the bedrooms and running on the counters, mind you my roomates and I have only cooked once here and tend to eat at work....stay away.Been nearly 2 weeks. No one still has address the mice issue.

Technican Junior handled my repair quickly and explained in detail what needed to be done

I lived in the Bonnie Ridge Apartments for 15 years and 6 months. The first five or so years were good. The upkeep of the property declined significantly rapidly the last seven years. They changed the company that did the landscaping numerous times. Each change resulted in a company less skilled and decrease in the services. Additionally, the trash area is horrendous. It is inadequate for the number of residents. There is a high turnover in the maintenance department but the guys in that department do good work. The head person in the office is rude.

I just want to say that I appreciate Mr. Pepes service today. His response puntual and overall great. He was polite and accommodating. Thanks Pepe!

I had a fantastic easy move in and I love my new apartment. Jacquelyn K, Debbie, and everyone at the leasing office were very friendly

I loved living here for the past 2 years! Only leaving because I’m moving to a different state. The leasing staff is friendly and maintenance always responded in a timely manner whenever I had an issue. I loved the walking path that goes around the community, it was super convenient for walking my dog.

I just moved here 2 days ago. I got a lot of help from Jackie in the office. The only issue so far is not being able to find adequate parking other that that no real issues.

When my family and I visited the Bonnie ridge apartments to inquire about renting, I was met at the door by a lovely lady named Jessica who not only took the time provide detailed information about the property but also accommodated my family of 6 with patience and professionalism as we were read the information provided.

I really like Bonnie Ridge apts it’s very quiet, and the best maintenance guy is Pepe he helps out whenever asked. He’s very nice and a very hard worker

The split level layout is so beautiful and my balcony is HUGE! My building is quiet and the apartment is clean and spacious. Jackie Coates was my leasing specialist and she was wonderful throughout. I changed my mind about units and she was very accommodating and got me into another unit-an even better one, timely! Patrice Evans was also available on move-in day to make sure everything went smoothly. The only major con is the trash being so far, but that seems to be common for larger apartments complexes in this area. Im only 4 days in but so far so good. I will update my review if anything changes but I feel I will stay a while. It has all the comforts of a home and the surrounding area is nice. I also like the fact that the neighborhood is culturally diverse. Bonnie Ridge is a hidden gem indeed.Update: Beautiful on surface... Major plumbing issues going on here. Maintenance came and fixed a stopped garbage disposal yesterday only for the kitchen to be flooded today...The water is literally going straight from the sink to the cabinet floor onto my actual floors. Tried using the dishwasher yesterday and it smelled like it was about to explode. The maintenance guy was friendly so I guess thats a plus but that doesnt help when Im swimming in dish water!!…. At least I havent see a mouse? GET YOUR MAINTENANCE TEAM TOGETHER!!!

The water turns off at least twice a day at random times. I contacted maintenance and the front office and was brushed off. They have not communicated with me at all about what’s going on. The water cuts off in the middle of showers or cooking. It’s ridiculous. The apartments are old but the communication is unacceptable.

STAY AWAY!!!! I moved in a month ago and it has been a nightmare since! The sockets don’t work I’ve been shocked several times, my stove didn’t work and when they replaced it, it wasn’t properly installed causing a gas leak at 4am, had to call BGE. and the worst happened last night when the upstairs washing machine flooded my apartment. And when I say flooded I thought it was raining in my kitchen. Water pouring from the walls cabinets and ceiling. My light fixture came inches from falling on my pregnant girlfriend. I called maintenance who couldn’t do much of anything until everything dries. I went to the management office and was immediately turned away and was told to contact maintenance! No accommodations have been made, no apologies and now my apartment has severe water damage my expensive furniture is ruined and the smell of mold is overpowering!!! I emailed corporate and awaiting on a response I have also been in contact with my attorney! This is extremely unacceptable for the amount of rent I pay. I highly recommend that you look further. The dumpsters are a whole nother disgusting situation there’s only one area for trash for a complex with at least 1000 units and it’s trash everywhere causing it to be a major housing area for rodents!!! STAY AWAY!!!!!!

This place has gone downhill fast. In the past month I had a tub that didnt work, a washer that didnt work, and broken AC. It took over two weeks for someone to come about the tub and only after constant calling. Still two weeks later and my washes doesnt work and going on a week and a half with zero ac. I wasting money on laundry that I cant do at home and fans to make my home barely comfortable. We have called, emailed, and went to the office and person and got nothing not even an apology. Do not move here you will not get the services you pay for.

I just wanted to let you know that your maintenance crew did an excellent job in removing the snow this past weekend 1/31/21. If ever they needed to come together to complete a task this was an excellent display of teamwork.I appreciate the time and effort they put into making my journey off of the complex one of ease.

NOT RECOMMENDED.I issued an emergency ticket last Sunday about the broken AC when outside temperature is over 90. Today is Wednesday, nobody came and there has been no waiting time estimation from leasing office so far. I called at least five times to check and lacking labor is the same response. It’s totally understandable that COVID time is tough to everyone. That’s why I waited until three days later to write this review. The word “emergency” should be considered as at least two-day response. WFH now is not different from sitting inside oven while it is 87 indoor. My roommate is sick and we are thinking about move to any other place with a good sense what emergency is.

They need to better manage their maintenance team. My laundry machine is broken and it’s been 5 business days yet no one shows up to fix it.

Just moved in, but so far its been such an easy process. Devin was amazing in working with us, especially with my roommate moving across country in a short period of time. The apartment is huge and spacious and the community looks very well maintained.

I have been at Bonnie Ridge apartments for over 12 years. The management and maintenance staff have been great - professional, accommodating and kind. I’ve had very few maintenance issues but -when I have - they have always been prompt and done a good job.Devin, Jessica and Tia in the leasing office are great and very helpful.

Lived here for 3 years. The community is nice and friendly, but the management feels aggressive and rude. The office is not accommodating and Im glad that we are moving away from this place.

My time at Bonnie Ridge was short but felt like forever!! To be honest I like a few things about this apartment complex like the pool and walking trails. I especially liked how huge to floor plans are and the amount of storage space we had in our 2 bed 2 baths unit. I used to like the gym, but due to COVID there were several changes which I did not like. I understand staying safe and wanting to monitor who enters and leaves the gym, but they were only opened during office hours. Majority of the residents work during those hours so accessing the gym wasnt an option. My thing is if the gym is under video surveillance then they should be able to confront specific parties after hours if there was a COVID violation and kept the gym open 24 hours. Knowing the tools I know, there are ways to monitor who comes and goes. My main issue with Bonnie Ridge was the way the floor plan was designed. Our unit was under two separate units, so we were distracted no matter where we tried to rest our heads. One unit in particular were extremely loud 24/7 literally no exaggeration. They had little children running around at all times of the day and NIGHT even after 12AM. When I say running around I mean it. You can tell from the time they got up in the morning to the time they went to bed. They would run back and fourth from their bedroom to the living room for HOURS and jumping off of the furniture. We filed several complaints and no changes were made even after speaking directly to the old & new property manager and those tenants. If we did not live under those tenants, we may not have even left Bonnie Ridge. If you choose Bonnie Ridge, I would just say make sure that you will be living in the unit they showed you during the tour and if you can, live on the top level. Also be aware that the floors and walls are very thin.

Jackie was EXCEPTIONAL to work with!! She made sure everything I had to do was clear as well as making sure to check up on me. She made sure the move in was so smooth for me and kept checking up on me to make sure i was satisfied. I was very pleased with my move in !!!

We have been happily living at Bonnie Ridge for over 10 years. Staff has been helpful and pleasant. Our maintenance requests have been handled quickly. We are so glad we made the decision to move to Bonnie Ridge.

Website was easy to use to find unit and where on the property to locate it. Submitted application and received keys within 3 days (including a weekend). Staff Devin was wonderful made everything easy with my busy schedule.

I have had the worst experience at Bonnie Ridge. My bedroom (master bedroom) is below my neighbors living room and after many complaints there are no changes. I am not faulting my neighbors for their uncivil ways but there was clearly no consideration for a tenants rest while creating the floor plan. In addition, there are many maintenance issues revolving around water that has caused other problems like mold/mildew. My advice to anyone moving here is to ask why the last tenants left and choose your unit wisely.

They steal your security deposit.

Worst apartment ever. Until you stay here, it’s alright. They always charge you some extra fees every month. And when you move out they ask you money for your carpet. Something like $1500 for carpet rent. Which apartment does that? And plus for the stains in carpet $500. So we stayed in this apartment for 2 years and paid $2000 for carpet only. Let alone other extra charges. Please save yourself from moving into this apartment.

I applied for Bonnie Ridge apartments a few months ago and the leasing specialist Letia was amazing! Super friendly, professional and went above and beyond to find the apartment that was best for me.

All I’m going to say is don’t overlook the reviews like I did, the rating is the way it is for a reason.

Devin has been the best ! She has truly been a blessing and amazing she went out her way to help me with being locked out, also provide great customer service during this Pandemic, I definitely Appreciate her thank you

I’ve been a resident for a little over 2 years and Letia is very helpful and professional every time I visit.

The leasing agent was very helpful. The apartments are clean and quiet.

I love living at Bonnie Ridge. I have lived here for a little over 1 year. Working with the leasing staff has been great. Devin, Letia, Jackie and Kreya are awesome. They are professional and a pleasure to deal with.

I am not sure as of yet, if new management company, is up to task of getting this property back on track. There is great potential here. The leasing office is very understaffed and I just cannot stand one of the women, that work in the office. She makes my stomach turn, every time I have to deal with her. Her alone, makes me want to move. Ive had issues with my apartment, but they have always taken care of my issues quite fast. Ive never waited, more than 48 hours for service. It is a safe area and that alone, is priceless. I would like to stay here, but I have outgrown my apartment. I do think that, these reviews, should all be taken seriously. You might get an apartment here that you love or you might get an apartment here and hate everything about it, honestly, it is a crapshoot.Good luck apartment hunting. :)

Devin, the leasing office manager, is amazing! She was very informative and helpful in regards to the application process she seems to really care about your wants and needs. The community is beautiful and I grew up in this very complex and have always felt at home here. So of course, when considering returning to the area and renting, I thought of Bonnie Ridge. It is a great place to call home.

I have lived here for almost one year. I am not one to complain but some issues with Bonnie ridge need to be addressed! My family was always patient and understanding of maintenance issues that took days to resolve. We were told to leave our apartment numerous times due to heat/gas/etc. and advised to stay in a hotel (our own expense or utilizing insurance) because of the issues with no modification to rent or living expenses. We pay dog fees monthly as well as a non-refundable pet deposit upon moving in. Where does that money go?? Every trash is overflowing with dog poop and majority of the time, no baggies available. Not to mention, the main trash, ALWAYS gross, Overflowing with trash. Then BR threatens to increase trash expenses. The gym has machines broken majority of the time, with no sign of replacement. We have been very patient until now, using our own resources for Bonnie ridges lack of. I Do not recommend this place. They will take money, and have no respect for personal or life situations.

In my going on 3 years at Bonnie Ridge Apt.Complex I have yet to have any issues.The staff is wonderful and a pleasure to work with I would definitely recommend Bonnie Ridge Apt.Complex to my friends.

Devin the leasing manager was so helpful before, during and after our move in and continues to always be available to us when needed. The landscaping is beautiful and peaceful with wonderful views from our apartment facing woods. Everyone that I have dealt with in the office and maintenance, Tia, Rosanna, Janese, Pepe have always been friendly and accommodating and I look forward to many happy years here! I would highly recommend Bonnie Ridge to anyone!

Please dont make this apartment complex an option unless its your last resort. Very unprofessional and the apartments need a lot of work. To get the trash you will need a car unless you live close to it and even then the trash overload is out of this world, I mean nasty and ridiculous.

As a resident of 10+ years I can say I know the property. Just like any apartment complex there are issues that are out their control. Most of the recent bad reviews are because of a gas line break that they promptly addressed. They went above and beyond to make it right for the residents affected. Some people are just never happy. Yes the property is old but they do a great job with the up keep. For the people complaining about mice, there was never a mouse problem until the fields were cleared and the new housing development went up. Maintenance does their best to deal with this, but if you have neighbors that leave food easily accessible for mice it is hard to get rid of them. Everytime I have put in for maintenance It has been taken care of promptly by a knowledgeable technician. The neighborhood is beautiful with plenty of recreational amenities including four playgrounds. All in all this place is a gem!

I move here like a month ago I love it here and the area good but last night was cold and my first time cutting on the heat that is cap at 72 it didn’t really blow out no heat in the living room that I slept in cause my god son was here and cousin and I let them sleep in the bed room and I had it set to on it still was cold so I’m just buy a space heater cause it’s really no point of Turing on the heat cause it’s not going get the apt warm 🤨 but I still like it here oct 25-2019

We have lived here for a month now and we’ve always had issues with maintenance... they either never come or they come late and don’t fix the issue properly. For the last almost week literally six days we have been out of heat, hot water and gas so we cannot use the stove. The insurance company says this is an issue from the gas lines on the outside of our property so we are not covered by our policy. We are forced to live in a cold apartment with no heat, no way to cook and cold showers . The leasing office does not seem to care about our well-being. They say it will take 3 to 4 weeks to fix it and are informing us that we would have only had one day without heat. They are very unprofessional and inconsiderate. Very upset that our year just came And we signed a new lease. I really just want to buy out the lease and leave. This is ridiculous. I would not recommend anyone to move here really they deserve less than a half of a star. The rent is way too high for us to suffer through such harsh environments. My daughter has been away at her grandparents home for 6 days bc it’s absolutely to cold for her in here.

I do not recommend living here, they do not show any concern on important matters. We moved in last year in November and our heat was not on for a couple days during the WINTER and the water is randomly turned off without notice most of the time. Bad experience all together, its hard to get a hold of them they do not answer all the time or call back.

I have been living here almost 2 years. I would say the only thing I complain a lot before is the heater. It only can be set up to 72 degree and the room doesn’t feel like 72 at all. But now I am very upset about the complex since I have a new neighbor upstairs. I just realized the floor is so thin, I can hear steps very often. Now it is 3:30 am and I was woke up by the snoring noise of my neighbor upstairs again!!! I swear no exaggeration. I suggest you choose the top floor if you really want to move here. Otherwise, please pray you will have a quiet neighbor (my last neighbor was very quiet, and I didn’t hear any noise in one and half years). I just want to end up my lease early and move out soon.

I have been living here for two years now my first apartment was okay, but i had to move into a 2 bedroom and the floors are horrible i can hear my neighbors when they are using the bathroom and the floors are very thin it sounds like they are stomping across the floor its to the point that i dont even like to stay in the house when im not working . I can hear every move they make i am looking for someplace else to live because they charge way too much to money . If they fix the floors i would stay because i do love my apartment.

Lived here since 2011. It was great until a few years ago, when the mice and snakes arrived. Maintenance did all they could but to no avail. Pool is great but the soda machine never worked so we bring our own beer and wine.

Beautiful scenery, lovely tenants. The leasing office however, leaves much to be desired. There was no gas for months, and no one was compensated accurately. Hard to contact leasing office, as they avoid phone calls when there is a problem.

The apartment is basic but I like the windows and floor plan. I had a tub issue and maintenance came out the next day and replaced my drain. It seems safe and has good lighting in the hallway and parking lot. My only issue is the extremely thin wall and flooring. The neighbor above me sounds like she going to step on me. The ceiling creeks and makes loud boom sounds when the neighbors walk. I wake up due to the upstairs neighbors’ phone conversations and walking at night. My 3 year old daughter cries because she doesn’t understand that there’s a lady above us. She been sleeping with me lately. It’s almost been a month since I moved in but this is one problem I can’t fix.

This apartment complex is the absolute worst!!!!!!!!!!! The outside looks nice but the inside is a complete disaster. They have mice, drain flies that will cause you to move out. Now Romara let us stay in the suite on the property until the issue was resolved. They lied n told us our unit was ready and when we moved back in from the suite It was WORST!! Maintenance was called n we drove around to the rental office. They stated it was nothing they could do!!!! Maintenance told us the entire floor has to be dug up in that apartment. We broke our lease n they had a damn nerve to put it on our credit report!!! We fought and took them to court and of course we beat the case. We had pictures to prove what happened. Please don’t rent here the apartments are slum. I swear who ever owns Bonnie Ridge needs to be arrested for being a slum landlord and the property needs to be shut down!!!!!!!!!! This was the worse experience I’ve ever had. If I could give zero stars I definitely would. The rent is different each month like really. I could go on and on. Please read all the NEGATIVE reviews they are true trust me!!!!

Im a new resident and those far I have had a nice experience from the time I met with my Lease Agent Letia Graves. She has been more than helpful, informative, professional, and very patient with me. Even after moving in...she didnt push me to the side or hand me over to someone else...shes awesome. Give her a call. I have found the property well kept....Im pleased...even with the office staff and maintenance staff responding in excellent timeframe regarding my requests.

I moved into Bonnie Ridge Apartments in August 2018. At that time things were going well. Anytime I had a issue I called the office. the ladies in the office alwaysented someone out within a timely manner. April 2019, 8 months into my lease I got fleas in my unit, YES fleas. Each building has 6 units, and in my building everyone has a pet or multiple of them but me. Now my unit is infested with fleas. The leasing office did sent a exterminator to my unit. Someone has been coming every Tuesday for the last 5 weeks, and I still have fleas. Everyday Im being eaten alive by fleas. I spoke with the property manager, and shes treating it likes its no big deal because they are trying to accommodate me by sending the exterminator. I wonder how she would feel if it was her. Putting in my moving notification on Monday.

Ive been here since Nov 2018. I had to call maintenance several times because my heat wasnt working or wouldnt turn on. Not until 3/8/19 was my furnace actually replaced after mentioning this for months.As soon as I felt I would be warm until spring, this AM I find out we wont have gas for 3-4weeks. No stove to cook, no hot water to bathe, no heat to survive the cold.- Thursday 3/21: Woke up to no gas. Not until I called the leasing office was I informed the gas would be back on by 6pm. The gas was on that night and i was fine.- Friday 3/22: Woke up to gas, but didnt have it that evening around 9pm. Signs on the front door said no gas until Monday.- Monday 3/25: Still no gas!- Tuesday 3/26 10AM: Called leasing office to ask when to expect the gas back on. Not until this moment was I informed we wont have gas for 3-4weeks because gas line is being replaced!!!! Why am I just finding this out? How is the leasing office just informing us on this? Im not upset that the gas line is being replaced, things like this happen. Im upset that something like this inst notified until last minute. I have to process a claim with my renters insurance so I can find a place to live while the gas line is fixed. It takes 24-48hrs for the claim to process. Because I didnt know about the 3-4weeks until this AM, I now have to freeze for another day/night. Had I know about this sooner, I could have something worked out by now.I love love love my apartment, I love the area, I enjoy the amenities offered, BUT BUT BUT management needs to get it together.. Thats why I gave 2stars.

What a drag. Given the run around for going on an hour to gain access to a unit just to let comcast install internet and cable. Comcast is here, on time and waiting, and yet the only woman I could find at the leasing office was deliberately cold and is not trying to avoid me by driving to all corners of the property

THIS PLACE IS A NIGHTMARE! I HAD RATS AND MOLD IN MY APARTMENT. MAINTENANCE AND MANAGEMENT ARE UNDERSTAFFED AND THEY HAVE NO SENSE OF URGENCY. PLEASE FIX YOUR AUTOMATED PHONE SERVICES! THE WHOLE COMPLEX NEEDS TO BE REMODELED ASAP. I DO NOT RECOMMEND THIS APARTMENT COMPLEX AT ALL. I HAD A HORRIBLE EXPERIENCE

I’ve moved in 3 months ago and have called maintainence at least 7 times. My apartment is ALWAYS cold (we’ve even purchased space heaters) to help keep us warm since the heat is capped at 72 yet the Yes Energy bill is $200 monthly (heat alone). The floors are EXTREMELY thin, every step I take I can hear each squeak in the floor and so can my neighbors beneath me. The washing machine and dryer are so small that it’s pointless to use. The water handles are incorrectly labeled (hot means cold and cold means hot) which is EXTREMELY dangerous as I have small children. The trash system is a joke. You have to drive your trash all the way to the very end of the complex. There’s only one area for trash which means TRASH OVERLOAD. Maintenance are inexperienced and will take weeks to come. I moved here with intentions on staying until I was ready to purchase a home but I’m OUT OF HERE as soon as my year lease is up. The only great thing about this place is the location and schools, other than that....DO NOT MOVE HERE.

Ac in my unit was not working and they came within the hour. Normally they would take months for maintenance. I appreciate the timely response

Beware the pictures and presentation are nonfactual. I have had mice in my apartment since day one of my lease. They keep sending pest control, but it keeps getting worse. Then came the ants, this is the worst place I have ever lived. My daughter got sick and we are proactively looking for somewhere else to go. Do not move here if you have a family, not worth the risk.

Frankly, I and my children found our comfort in this beautiful place .. I advise anyone who wants to move here because it is a fun place for us and our children .. Calm and safety and comfort regardless of any minor shortcomings of the administration .. Thank you

Our first 2 years of living here were terrific. The price was decent considering the pool, gym, and quick response maintenance team. Unfortunately, in the last year and a half it has been miserable. Weve had the same maintenance issue overy and over. I continue to call, file tickets, and visit the office. The guys come with a quick fix and tell us a plumber needs to do the rest, however that last part never happens. The property managers never return my calls. Also, snow removal is a nightmare. They take days to respond to a small storm.My advice, find somewhere else to live!!!

Own Risk!My experience here has been a very interesting one. First of all, these are some overpriced, run down, mice infested apartments. The floors and walls are hideous. You can literally hear your neighbors everyone move. You can hear them coughing, sneezing, making out, arguing, doors slamming hard where as your entire apartment will shake. Whew!! That was a lot to take in wasn’t it? If you want to hear the screeching and cracking of floors, children crying, doors slamming, mice, cold air in the winter, please move here. These apartments need to be demolished and rebuild from the ground up! The foundation is as poor as they come. Oh! Did I mention you can hear the mice running through the walls?! Pros: are you are tucked in a decent neighborhood and if you have small children they can attend some decent zone schools. You pay for trash that is located at the entrance of the complex (well it’s an exit now) and the trash is a disgusting overload. Summary, everything that these reviewers are mentioning is absolutely true!!! I can not wait until I leave this property.

Snow cleaning is very bad.. they dont bother and they dont clean.. also rent is high..Very old apartments.. lot of carbon monoxide.. and bad heating system.., and dryer.. heating air is inside only.. u feel suffocation and feeling like death.., when u run dryer.. u have to be out of home.., other wise its hard… children will suffer.. .. and winter.. its horrible..as we can go out…, Not at all good for health.. to live in this place.. Other wise everything looks good…, Now rent also high..they are good when u sign…, not much bother later…,

Our family has been residents for almost 2 years. Our favorite leasing agent left and right after the management changed.There is always online payment portal issues. Ive seen eviction notices put on doors by corporate and the office team were unaware when tenants paid. Poor communication. Untrained office staff who is never knowledgeable of anything. No one properly explained the flex in water and gas bill which is separate from your BGE bill. There are too many hidden extra charges and horrible dem lightening on the property and the exit gate is never working or locked. The flooring is horrible i can hear our neighbors child run all nigh, and hear their alarm go off. We saw a dead mouse a few days ago for the first time and now disgusted. We had heating issues our first year and centipedes which they spray for but returned even when pest control came until i use borax acid. Ive had 3 different times i had to call emergency maintenance due to water spilling into my unit because the prior neighbor tub overflowed and the flooring wasnt sealed properly. Ive noticed many tenants leave due to all the sudden changes and bazaar rent rates. I intend to follow suit once our lease ends next spring. I referred two friends and regret their move in we all plan to leave early 2020

There has been an ongoing gas outage at Bonnie Ridge for 16 days now. No heat, no hot water, and no empathy from management. They waived rent while the gas has been shut off to over 250 apartments, which Im pretty sure is a legal tactic to prevent people from filing rent escrow and using that as a method to terminate their lease. People have been using space heaters just to stay warm. Sharing 6 showers at the gym. Parking on the other side of the complex because the entire place is a giant construction site. And management doesnt seem to care at all.

Ever since the management company was changed, the office staff kept harassing tenants. Messing up address, threaten to increase rent for an already signed lease. Staffs are not trained before they go to work, aggressive and rude. Please, dont even waste your time to go to the open house, and find the apartment that just across the street.

There is a natural gas leak and it’s almost Week 2 since over 100 people have been without hot water or heat.... my apartment is about 50 degrees right now and that’s during the day, it reaches about 40 degrees at night. I have a 6 year old son who I have had stay at mom’s place for the past two weeks. As if that wasn’t enough..... I come home today from running around 10-13 hours to at least get under the covers and watch tv..... nope. No electricity.Oh and the leasing office is closed. Nothing I can do about it. Smh.This place sucks.

MY husband and I lived there in year 2017/18 and I hated everything about it. You never can talk to the manager, And yes they are some over priced ran down apartments. I was cold all winter long, the damn heat didnt work. I hated that place. Will not refer them to no one. The Worst

I think people tend to have more to say when the feedback is back. I havent really dealt with snow removal yet but Im coming up on the end of my lease and Ive had a great experience. My apartment looks great, no cracks, pests, leaks, nothing. My only complaint is some of the people in the community. Maybe its just those Ive come across but theyre less than friendly. Go see the place and check it out, it speaks for itself :)

Lived here for over 5 years. The first few years were ok but the complex seems to have gone downhill. In my time there I had a mouse issue that never got resolved, despite the fact I called and asked for an exterminator for months. The exterminator would come in and set a few glue traps and leave, never really fixing the source of the issue. Energy bills were expensive and my AC rarely worked in the summer. Maintenance would come but it would be a quick fix and not a solution. Safety for me was my biggest concern. I had a neighbor once who would shoot a gun off the balcony into their walking trail---I was told by management since it was a bb gun and not an actual gun there was nothing they could do. I also was the victim of an attempted home break in the week I moved out. Someone tried to kick in my front door in the middle of the night. I am not sure how safe this complex is anymore, which is a shame. For years before the all happened I really enjoyed my time here and had mostly good experiences.

Good complex apartments . Not much drama, super relaxing place . They are very clean and the atmosphere is positive not bad vibes expect for some people in the back but the place is cool.

DONT WASTE YOUR TIME.this place is a joke. We are currently paying for a hotel room out of pocket because of negligence from maintenance which resulted in a gas leak. Now 7 apartment buildings are without ANY gas (hot water, heat, cooking appliances). We are still charged rent and they will not let us out of our lease. Im paying for food out, hotel stay, parking, and other expenses while Im forced out of my apartment (which they agreed would be helpful in lovable conditions for the extent of my stay. Im furious and struggling financially. Dont end up like me. Dont live at a home Properties location.

Moved in a month ago already called maintenance 9 times. Was also deceived by there rental agent and was given the wrong pro rate amount and charged on the back end without any sort of notice or communication. Per other residents this is a common practice. Run...... Dont sign a lease here. Its cold heat wont even go pass 72. Renters beware.

While I lived at this complex for two years, I can assure you the only good thing is the price we got when we first moved in, then it was way too expensive for what the place is worth.Before moving in, we were promised an agreement on one apartment, and then someone calls us a week later to say that one is no longer available because the person living in it decided not to move out - even though this was after the 60 day agreement of them having to give notice. This happened a second time, as well. We ended up in an apartment that had so many things wrong with it because it wasnt ready for move in, they just threw us in there. Customer service is terrible, took forever to get in touch with someone, and trying to send emails to them was a waste of time - no one ever replied. Sending a maintenance request for certain issues sometimes would take a couple days for someone to contact us or show up. We had a huge wood bee issue at one point, and had to report it numerous times in order for maintenance to fix the roof on our patio. Theres also only one place for trash in the community, and most of the time its completed overloaded, things just dumped on the side.I would take your money elsewhere - this place is not worth the headache.

Rude ignorant receptionistLeft two voice mails for a 60-day notice due to lease end, no one called me back, when I said it would have been nice if you would have let me know that I need to come over to the office, she said why would we...So here is why.I cant remember her name but she had a lot of makeup on.

I have lived in Bonnie ridge for past 4 years. it used to be great and then from past 2 years things are just downhill. I am not a victim of robbery but I have seen kids sitting on my car and other peoples cars. Also scratches on cars were seen. It has become a nightmare. I have a little baby who wakes up or most of the time doesnt go to sleep because of the poor building structure and noisy (I MEAN REALLY NOISY !!!) neighbors.There was a law that no cookouts are allowed after 7 pm in rec area but that law is no longer effective (probably) . Also, 2 out of 3 neighbors on ground level were arrested for drug smuggling.STAY AWAY and do yourself an a great favor. We are paying $1400 for 2 BHK ? you can pay a mortgage for the same amount.Also, maintenance just SUCKS !! we have mice and its already been 5 times I have called. they came once and did the patches aout 2 months ago but problem still persisting.When it comes to cleanliness of outside, they never follow strict rules of cleaning after pets.Overall this place doesnt even deserve 1* . I think it deserve negative (-5*) .

I have been living in Bonnie Ridge for about 3 years now. Things have been okay until recently. There are constant gas and water outages. Most recently, we were just informed that the gas will be turned off for 3-4 weeks! This means no heat, hot water, or use of kitchen appliances. Bonnie ridge has been terrible at returning calls and giving updates on this matter. I have never heard of a gas repair taking this long. I dont understand how this is even legal.The staff is generally pleasant when I have interactions with them, but that doesnt make up for subjecting tenants to months long gas outages with very poor to no communication or mitigation of the matter.

I regret the day I signed that lease. I was hesitant due to the reviews and 2.3 rating at the time but was on a tight scehdule so I made the leap since on the surface it didnt seem too bad. Idk where to start but Yes Energy is a rip off. You have 2 options a high budget billing that they cap at 72 for your heat and water or they rip you off further for not going on budget billing. My heat is over $200 since Im not on budget billing. Each month despite it being at the same temp my bill keeps climbing.Theres a mouse in the kitchen I saw yesterday which is so unsanitary and disgusting. I can do bugs but I draw the line at mice. I am through with this place. They dont enforce the residents to clean up after their dogs so the landscape is filled with feces even on the sidewalks are giant smashed in clumps. The water pressure in my main bathroom is a joke, it is so low its almost pointless. Maintenance takes forever to respond and I mean over 2 months. The glass shields on the oven keeps falling out after they fixed it. They cut the water routinely for hours. The washer and dryer is so small I have to break what would normally be 1 load into 3 or 4.I could go on but Im making myself angry. Only 5 more months left on my lease and I cannot wait. Ive never detested an apt as Ive detested this.

Good and safe place. We enjoy to walk green path. Staffs always try to keep our environment comfortably.

The leasing office has no idea what they are talking about most of the time. You can go up to/call the leasing office multiple times and depending on who you talk to you get different answers. Some to make you happy, some that don’t make sense at all and after like 4th or 5th time speaking with them and asking for a manager youll finally get the correct answers. The water gets turned off for a few days to a week at a time just during the day. Just today the power has mysteriously gone off and estimates say it won’t be back on until 9pm tonight. The area here is great but the people running this complex seem to care very little about the residents and way more about how they can take the most money from you possible.

I moved in here about 4 months ago and I LOVE it!

Tl;dr : unhelpful staff, second-hand smoke, and very high utilities.I didnt have too many complaints while living at Bonnie Ridge, but a few things really turned me off.Here are some of things to be aware of :1) This is not a smoke-free apartment and ventilation is terrible, which means that if the unit above has a smoker, you will pretty much second-hand smoke anytime he/she smokes in the apartment. The unit above me had a heavy smoker and the cigarette smell was saturated in the HVAC, which caused the cigarette smell to fill the unit everytime we turned on the A/C or heat.2) The office is not helpful at all. I contacted them about (2) and all they said was that this is not a smoke-free apartment so Id have to live with it. Also they were not clear at all about conveying some of the most important information about utilities (youll see in a bit in (3)).3) Other than electricity, all utilities are apparently metered per building and split between units based on the size, number of tenants, etc. This means that you are paying for someone elses excessive heating, gas, and water usage. For reason (1), I ended up not running A/C and heat at all and despite this I was charged > $200 for the colder winter months.4) Probably because of (3), utility bills are outrageously high. The first few months (summer and fall) seemed all right - electricity (BGE) ~$30 and other utilities ~$60 - for a 2-bedroom apartment. Then winter hits and while electricity remained similar other utilities went up to >$150 for a good five months. This continued until I moved out in May.

This place has mice everywhere, waking up in the morning seeing your kitchen counter with mice poop... not safe for kids... our kitchen light was busted and we asked the maintainace to fix it, they keep promising doing it before new year but was already new year and still unfixed, called several times and even email the manager... this apartment has very high monthly rental but very poor service ... will be moving....

I was considering moving here until 11 different residents told me not to.

If you like an infestation of beetles and no running water, then this place is for you. Management doesnt care and when you finally get someone on the phone, they tell you that there is nothing that they can do about the bugs. I would give this place a negative 100 if I could. My diabetic husband was almost sent to the ER because we had no fridge for 4 days. Snow removal is a joke and they charge ridiculous fees for the Yes Communal Energy Bill. Stay far away.

Rent goes up and they are not understanding about anything. Being able to pay your rent online is great but it never works. I can’t count the amount of times the water and or gas was turned off...you would think they would accommodate their customers but NOPE THEY DID NOTHING, all we were told was,”use the gym facilities.” Then you get charged for not picking up dogs waste but no bags anywhere on the property??? It is their job to supply and make sure bags are readily available for US. Seams a bit ridiculous that they can’t make sure bags are out. If you can’t supply bags for animal waste don’t offer a pet friendly apartment!Now we are getting charged an extra month because we didn’t give proper notice that we weren’t leaving. $1500 for an apartment we won’t be in because we are moving, this place is awful and has no heart for their renters!!! To make things worse, my wife called the manager in the office and all they had to say,” we can’t treat you any different.” Smack in the face!

1) Bonnie Ridge Apartments for the last 2 years has been having many robberies within the complex. Cars and Apartments have been broken into. The Leasing Office and the Police know about it.2) When it comes to being negligence, Home Properties is all about that.I dont recommend Bonnie Ridge at all.All this stuff is real life!Any 5 or 4 Star Reviews I heard are fake from Bonnie Ridge and Home Properties people that are in no position to make a real experience review!

We been here almost a year. The constant water shut off and having gas cut off in the middle of the evening is ridiculous. They charge so much on heat but it never seems to get warm, either way my heat doesn’t ever kick in. I’m tired of my YES energy bill being so high but constantly shutting my utilities to do maintenance work. Only 2 more months and I’m out. So disappointed.

We have lived at Bonnie Ridge for about 1 year and it has been a surprisingly bad experience overall. We have gone out of our way to let people know that if they are looking for a place to live, they should avoid Bonnie Ridge.In terms of specific problems we have had - 1) Mice - it took 3 attempts at getting this resolved (they came twice and sprayed for insects and other pests until they finally took our advice and patched the holes in the walls), 2) Bathroom fixtures that are falling apart, 3) Poor upkeep in the kitchen, 4) Snow removal that was absolutely laughable (while most communities were cleared within a day or 2, Bonnie Ridge cleared a tiny section from the front office to the exit and left the rest for 2 weeks; most residents were trapped and could not get their cars out for that entire time; their initial strategy was one pickup truck with a shovel until it ran out of gas) - just totally unacceptable, 5) Questionable extra charges such as charging us an extra 200$ for our last 2 weeks here given that they switch to a month to month for any time over the year even though we had a cheaper rate by committing to one year and 6) generally, a front staff that is very ambivalent about your concerns and dont seem to care.We have lived in a number of apartments over the last 10 years and this has been the worst experience we have had. I would recommend looking elsewhere for a place to live.

My neighbor is dumping trash outside my window for at least three times over the past few months. The office did NOTHING about it. The management is bad, maintenance is highly inefficient. I am looking for other places and will probably move next year.

Old apartments with an 72 degree heat cap. Worst place to be in the winter time. You literally have to die for maintenance or front office to care