My girlfriend and I just decided to take a chance and pop into the leasing office to see if we could find out any info on the complex. The woman who greeted us was super helpful and personable. She even gave us a tour and found us an apartment that fits our budget. We ended up applying that same day!

Moving into this complex has been the most horrific and traumatic apartment experience ever. Move here at your own risk. This complex is poorly maintained and has a roach problem. Never in my life have I lived in a place roaches 🤢. Management seems not to care. I have even gone as far as to hire outside exterminators who indicated an overall roach problem in my building. The walkway on my floor floods when it rains and the ceiling outside is unstable and leaky. It looks as if it will collapse at any moment. Management has done nothing to address this issue expect state that they will treat the issue.😤😤 The gate is broken weekly and the trash compactor is always over flooded. Pictures below

Package system has been broken and the new Willowest management isnt fixing it. Carriers are refusing to deliver to us now. Pretty sure I can smell someones meal delivery rotting in the lockers.

The move in process was so simple and the apartment is absolutely lovely!! Bennett and Taylor are so very helpful and have continued to check in even after move in!Location is great and maintenance is great to work with! Highly recommend!UPDATE: In the midst of chaos, maintenance AND the leasing office is attentive and on top of things. They are extremely helpful and very kind in the process! AGAIN: HIGHLY RECOMMEND!

Application and move-in process was quite literally seamless! Huge shout out to Selma who answered all my questions along the way. Really loving my new apartment. The people are friendly, grounds are well kept and there is always a cool food truck or activity to participate in! Highly recommended as an outsider moving to Atlanta!

Ive been living at The Pointe for a few years now. Living in a 1 bedroom renovated unit a floor above the parking lot and have really enjoyed it. The complex is located a walkable distance from so many stores and food options. I really enjoy the fire pit and bocce ball courts that were installed a few years ago. The pool is well kept and has nice seating areas. There are no elevators (stairs only) so moving is a bit of a pain. There is ample parking lot space but the placement of the spots doesnt necessarily match the number of units in that area - only a problem for a few of the buildings. The community garden and dog washing station are nice additions. Would definitely recommend for the price.

The facilities are deteriorating fast due to long neglected maintenance. The new management has to take care of a lot things ASAP. Water gets shut down community-wide often, for some shoddy plumbing repair, that is never fully completed. On top of that the water bill here is shared so you pay even if you dont use. The pool needs cleaning, unsightly with green algae on the pool walls. The pool bathroom/showers are leaking and theres mold. The gym cable machine is broken, and people are taking the weights away at will. The gym toilet never has enough soap or paper towels. The Luxer package room has been inoperable for the last week. The main trash compactor has also been broken and theres a mountain of trash outside it. People leave their trash in the breezeways, with smelly juices leaking, but theres somehow no deterrence to it. Breezeways are not cleaned either. The back gate breaks once or twice a week, gets stuck in the middle for some reason and stays half open.The new management has lots and lots to take care of, and not sure how fast they can manage to bring this old place back to a livable one.

I had lived at The point for just over a year, and at first, it was pretty great overall. The issues started about 4 months in with warmer weather and rains. We started noticing roaches here and there. Our house was tidy, and we were all pretty good about keeping food picked up, and not left out. We notified the office and they informed us they would come spray. Nothing ever happened, so again, we notified the office with pictures of where they had started living in some of our electronics to express it had gotten worse and it wasnt just bugs, and they assured us someone would stop by the next day. No one did, so we called back in asking the status, and we were notified they had come by and knocked but no one was home. The thing was, three people were home, with one person working in the kitchen all day, so they had lied. We called for a 3rd time and someone had finally come and sprayed behind the fridge, but didnt check anywhere else. There wasnt a noticeable difference, cause at this point the issue had gone on for +2 months. We again called, someone came and put bait out, but at this point I was pretty much over it.They were also increasing our rent by 50-75 dollars a person, without any explanation. I understand prices increase, but with no improvement to the location, and amenities being closed for the pandemic, it hardly seemed fair for them to request a rent increase like that. If the roach issue would have been dealt with in a timely manner I might have stayed.I have heard since my experience the management has changed, but I cannot speak on them since I was already gone. If you do decide to stay here, dont stay on the bottom floor, as I had heard from other individuals in different buildings that they had seen roach issues as well.

If I could leave a zero I would. The complex has changed companies and this is the worst renting experience I’ve ever had. The “secured mailroom” is chaos and two of my packages have been stolen. The pool area is disgusting and you can’t even swim because the pool is so dirty. The trash area is overflowing with garbage to the point of spilling into the parking area. I’ve requested maintenance twice all of which haven’t been attempted to fix the issue. (Toilet water won’t stop running and bathroom tub has has peeling paint) There is dog feces everywhere you walk. DO NOT RENT HERE

Since purchasing the property, they have yet to handle any of these problems. This is the current state of my apartment and this property. Amongst many other problems unlisted. They have a minimum of the paperwork that was signed from Pointe at Collier Ram Partners with whom they purchased the property from. Now they are trying to steal my deposit. The manager Dian does not call you back. This place is a river! You will always have mold and leaks.

Great Place to live! I’ve lived here since 2019 and the complex is beautiful. The apartments have modern updated interiors and the staff have been extremely attentive to my needs. This place is very safe and everything you need is within walking distance. I would recommend The PCH to anyone.

At first I really liked this place, everyone was so kind . but one day while the apartment complex was being serviced by contractors cutting bush and grass. My car’s windshield was broken. I told the office and even got them to come out and see what happened, but they quickly responded and let me know that they are not responsible for my car or any car on the property. I asked to see the video footage to prove what happened... and another surprise, they told me that they have no cameras .. I do not expect them to have the place on lock down .. but no cameras?? Really?? I honestly feel like my issue was not taken seriously. They didn’t try to contact the contractors and worst of all they didn’t even follow up .. I’m still waiting for a call or email back for something that happened over 3 months ago .. but great location I guess :(

I have lived here since July of 2020. Thus far, only very minor issues, most of which management has already corrected. The staff is friendly and helpful and the maintenance staff is pretty responsive. Moved here on a friends recommendation and so far Ive been pleased!

The process has been amazing. We have been communicating with Taylor at the leasing office and she is extremely responsive and helpful. This definitely played a huge role in decision-making. 10/10 Recommend.

Ive lived here for 2 years and found it based on a friend who lived here before me. The location here is great if you like to be able to walk to the grocery store or one of the many places to eat/drink nearby. The management here is super friendly and I have never had any issues with repairs/requests. My only critique is something they cannot control and that is people not cleaning up after their pets or leaving trash outside their doors. Other than that, no issues at all and will be bummed to be moving away!

So no complex is without its downfalls, but one thing I have loved about being here is the maintenance guys. So nice! When I am out walking they always wave and say hi! I have a garage across from their little office area and we always wave and say hi and even chat a second each morning. :) For the most part my experience has been great. Just need updated windows in place as they fall out. :( I am excited to use the beautiful pool this summer!

Just recently applied to The Pointe and Taylor made the process really smooth. She is really responsive. She responded all my emails and questions in a timely manner and picked up the phone when I called. This is something that my current residence lack on and I’m glad this isn’t an issue at the Pointe.All the closing and paper was straight forward. With Google Fiber being an internet option, I am more than excited to be living at the Pointe.

I have been living in these apartments for five years now. The management team is very helpful and considerate. We find the location and amenities very good. The maintenance team is great and very prompt. We have enjoyed our stay here very well.

We are students and living here makes everything so convenient! We are close to grocery stores, pharmacies, school, restaurants, and everything! There is a small gym, tennis courts, and a pool for residents, which has been super helpful as I try to balance working from home. A very comfortable place to quarantine. :)

I just moved here in December and my move in experience was great! Staff is really nice. No problems so far! The community seems to be kept up with well and there doesn’t seem to be any outrageous noise at night that would annoy you. Really happy with moving here.

Great price and an even better location! I love that it is just a short walk to the belt line and some great food. The staff is very friendly and accommodating. Super dog friendly and walkable!

Selma, Taylor and Bennett are the most nicest professional staff I have ever encountered!! They are always smiling and full of joy!! These three women are such a pleasure to be around!! Keep up the great work!!!Will M

I love living here!! I have lived her for two years and think its the best price for the location by far. The ammenties are great (pool, dog park, gym, etc.) and the staff are very friendly. If I had one critique it would just be that since getting a dog Ive noticed a lot of residents dont pick up after their dogs, though not sure what else they can do because there are bag stations everywhere. Over all I would 100% recommend living here!!

I am a current resident and I love it here. The people in the leasing office are the best ! They are all so nice, helpful and joyful, when you talk to them its like talking to a friend. Love that !! The amenities are always clean, the neighbors are just as nice as the leasing agents. Makes you feel at home . The maintenance men are nothing but a call away and handle everything in a timely manner. Truthfully living here is like a movie where everyone knows everyone except you do but people here will talk to you as if they are your bestfriend. I love it.

Ive lived at The Pointe for over 5 years now. Obviously, Ive been satisfied! Its a quiet area with a true neighborhood/community feel. The amenities are great. I really enjoy being walking distance from the grocery store, restaurants, and parks. On the whole, maintenance is reliable but sometimes you have to wait a few days.

I have lived her for 2 years and have enjoyed living at this property. Especially during COVID, they have worked very hard to keep everything clean and safe. If there is an issue, they always address it in a timely manner and lets the whole community know.Its an affordable place with great neighbors, kind staff, and great amenities.

Beautiful complex, with a lovely pool. Staff are friendly and helpful. I love loving at the Pointe at Collier Hills! Great location that is close to breweries, restaurants, and Publix.

I was recently looking to move and oh my goodness, the leasing office is so responsive regarding anything you might have a question on, they answer the phone and they answer your questions right away. The location is ideal and it’s perfect for students. Looking forward to moving here

I have lived here for almost 6 months and love it more and more everyday. I was a little nervous about moving to the city, but the complex has a great neighborhood feel and is very peaceful and quiet. It is also close to a bunch of shopping areas and restaurants. The neighbors are all very friendly and the office staff has been amazing. The maintenance team is better than any other maintenance team my past apartments have had which is so refreshing. I am in love with my apartment and all the amenities this complex has to offer. All in all, I highly recommend living here!

I love living here! The office and maintenance staff are always friendly and quick to address any questions or concerns. You cant beat the location, and the units are very nice and the grounds are well kept.

This is a very nice apartment and I have been living here for more than 2 years. The apartment is newly renovated and there is a lighted tennis court. I’d recommend this place to my friends.

Great apartment complex, very dog friendly with the dog park and dog bath area. Pool is always clean, cant wait for ghe weather to be warmer. Mostly nice neighbors.

The maintenance team does a good job keeping the common areas well kept. As a resident for almost two years, the property management continues to improve and engage with the residents.

I love the the pointe!! I can’t say enough good things about living here. The pointe at collier hills maintains all of the amazing amenities like the pool, package room, paw spa, fire pit, gymnasium much more flawlessly. The management team is so friendly and makes my home feel like a community!!

You couldnt ask for a better property to live at! There is access to grills throughout the property, the pool is awesome, 24hr gym, outdoor hangout spots, and the staff puts this place over the top. The maintenance team is very friendly and they get things done efficiently. The leasing staff is incredible. Selma, Bennette, and Taylor are all wonderful people! Theyre super friendly and always have an answer for any questions I ask. I love it here!

I’ve lived here for a couple years now and have loved it! The amenities are great and the apartments are updated and clean. Would definitely recommend!

Amazing complex with spacious apartments, clean grounds, central location, and great amenities. The staff is very responsive and helpful.

Ive been living at The Pointe for over a year, and am currently on my second lease here. The front office and maintenance staff are all very friendly and responsive. The location is great - its so easy to get to Buckhead, Midtown, or Downtown with the proximity to 75. There are also a bunch of shops, places to eat, and grocery stores nearby. Also the pool and gym are great amenities! Some of the other reviews mentioned problems with bugs or missing mail, which I have never experienced...they even offered to check the security cameras once when I couldnt find a package (turns out it just hadnt been delivered yet).

Taylor Pickens is the best and so is the rest of the staff here. Great rates too.

Pointe at Collier Hills is the place to be! The staff is absolutely amazing, so willing to help. They make you feel right at home right from the beginning. Selma is such a sweet and thoughtful leading agent there! She will get you exactly what you want. 😊

HORRIBLE management. Not helpful or responsive at all. Your belongings get damaged here at propertys fault. I am very frustrated and upset with the management of this property. On March 19th, as I was leaving through the resident gate, it closed on me while waiting for oncoming traffic to pass through. The gate scratched and dented my car. I talked to Bennett, the manager, and she said that the reason it happened was because management had changed the timing of gate and it was having glitches. She said I would be compensated for the damages once it had been fixed. It is now May 3rd and have not heard back. I have reached out multiple times to get compensated for their mistake and I have not heard back. This cost me roughly $2000 to fix. Management is horrible. Gates do not work properly. Save your money and go somewhere else.

We moved here a few months ago after some good reviews from friends. The apartment space, appliances, and hardware are great for the price. The location is excellent - easy access to the highway, neighboring grocery store, close gas station, tons of restaurants, and nearby major shopping areas. We have really enjoyed all of the amenities (package system, pool, gym, tennis court, etc.) as well as the resident appreciation events. The complex recently began sponsoring a Food Truck Wednesday every week and we have throughly enjoyed experiencing new cuisines each week from the comfort of our home.

I really like this community. The units are nice and the grounds are well kept up. Staff is very pleasant. I really recommend this community!

Ive lived here for almost 2 years now and I have absolutely no complaints! The apartments are beautiful and maintenance is responsive. The community has no safety concerns either.

Weve been living here more than a year. Great location and reasonable rent compared to the nearby options. The leasing office, especially the manager Zach, is very helpful and responsive whenever you have a problem. Its an old apartment complex but the maintenance is always available and trying to solve any unit-related issues. Charles from the maintenance had immediately helped us a lot during the last couple of months (August-September) when we had problems with the AC and fridge which were both essential needs especially during the summer.

In my third year of living at the pointe and I’m very happy! Maintenance is friendly and efficient and the amenities have been awesome. I do wish that the recycling/trash would be handled a little better, but overall would recommend this place!

I have really enjoyed living at The Pointe. All of the staff is very friendly. I love how the parking is laid out in front of each building instead of a big parking garage. It makes the complex feel like a neighborhood or a gated community that you can take a nice walk around. In fact, youll find lots of couples out for strolls in the evening. The pool is beautiful and really nice in the summer, and the fitness center has all the equipment you need for a good workout. I really enjoy using the Peloton bikes. The tennis courts are nice and have great lighting, and the car wash station is really useful. As for the actual units, theyre very spacious and have nice appliances. The maintenance team is quick and responsive to any requests we might have. The location is great and walkable to many restaurants and Publix.Overall, I would say The Pointe at Collier Hills is one of the best apartment complexes in Midtown Atlanta and would recommend it to anyone looking for a place!!

I have lived here for a little over a year and have enjoyed the amenities and the responsive staff. Great location!

Been living here since April and so far we really enjoy it! It is so much better than the previous complex we were at. Maintenance is super responsive and friendly. The amenities are great and management does an excellent job with communication (emails when things are broke, events, and community maintenances)! My only only reason for taking away one star is that instead of grass they use pine straw which gets everywhere and looks bad after about a couple weeks.

My partner and I have lived at The Point for 2 years and have had a lovely experience as residents! The management and maintenance staff have been friendly and positive since day 1.Management is incredibly responsive, returning calls and emails in 24 hours or less. We get advance notice when there is any work happening on the properties or of any out-of-the-ordinary office closures and remote working. They are also always coming up with creative and fun ideas for community engagement: holiday themed events, friendly competitions, even food truck nights!Maintenance staff are an absolute delight. They are so empathetic when we need assistance and always assure us that they will work quickly to resolve any issues that pop up. The biggest maintenance issue we had was our air conditioning cooling a bit slow in the summer (it happens) but Chris made sure we were taken care of and took the extra effort to keep us informed on progress. Other than that (very small and one time issue), our apartment has been a reliable and comfortable place to live!The grounds and landscaping are beautifully maintained! I feel proud of how intentional and colorful it looks even though I literally had no hand in making it that way. My guests always comment how surprising it is to see so much greenery in an apartment community. The pool is GREAT, like being at a mini resort. I typically go during low peak times on Sunday mornings and can often get the pool to myself for a solid hour. We have also taken advantage of the on-site storage unit rentals - VERY convenient and multiple sizing and rental price options.The location is fantastic. Everything is walkable. My partner and I frequently walk to the nearby park trail, to get groceries at Publix, and pick up Zunzis from across the street.Multi-generational families, young couples, a single person with 2 puppy roommates - this community is perfect for everyone. I highly recommend folks check out The Pointe, you will not be disappointed!!

Wonderful staff, very accommodating and a great place to call home. The property manager Zach is very knowledgeable of the apartments and so helpful to first time renters!

Great place to live, friendly helpful staff. The location is great for westside restaurants and a quick drive into Midtown. They have continued to remain socially distant and safe!

My experience here has been quite good overall. Maintenance requests can take forever sometimes though.

Pros: Beautiful, big renovated apartments, great location reasonable rent and awesome amenities, plus the maintenance guys are super nice and quick to respondCons: MANAGEMENT. They constantly lose packages/mail then try to blame you or charge you with a fee once they finally find it. They will nickle and dime you any chance they have and then give you an attitude for asking what youre paying for. Gates, mailboxes and other necessities are constantly broken.

Move-in process was smooth and easy. The staff is very friendly and makes sure things get taken care of in a timely manner.

I have been living here at The Pointe since May and have enjoyed it very much! We moved in during COVID so we did not see our apartment in person until move-in day, but we were happy with the layout and size. I have had a few issues while Ive been here a water leak around the bathroom and in my bedroom, but the maintenance team responded reasonably fast and the issue was fixed. One other issue is that the gates often are broken. I had my truck window broken a month ago and I feel this wouldnt have happened if the gates were operating correctly.Overall, my experience at The Pointe has been very good though! The location is great and the price is lower than many other apartments in the area. I would definitely recommend The Pointe to anyone looking to live in this area of town.

We moved in at the end of July, and so far we are having a good experience! The leasing office was very responsive when we were first starting to look for an apartment, and we love that they are brining Food Trucks to the complex during the week. Overall, I dont have any complaints at this time!

Have lived here for 3 years and just signed for another. Its a solid location with a good management company and maintenance team that is generally pretty responsive to various requests.

We have lived at the Pointe for a few weeks now and we have absolutely loved our experience. The neighborhood is incredible beautiful with so much natural landscaping, a beautiful pool and dog park which we make very good use of, and wonderful neighbors. The location is great right in the midst the Collier Hills / Howell Moll area. We love the Pointe and would absolutely recommend it!

They charge you for electricity in common areas of the complex even though the rent is already on the higher end. They do a shady “allocation” for billing water usage that is set up where if you were gone for three months you would pay for water the entire time as if you were at home actually using it.All that is whatever, I should have understood my lease better. But then there are the fees they try to get you with after signing a lease - like saying new fees are expected to register animals and if you leave your mail for more than 2 days. The fees never stop, even though my rent is always paid on time. But here is the real kicker, during a pandemic- when I lost my job specifically because of covid- and with making the request to terminate my lease 3 months in advance, they will not work with me and expect a $1500 “early termination fee.” I was willing to pay the rent but is a fee really necessary in such an unprecedented circumstance? It’s like they are trying to make money off the pandemic.Also the gates never work, random people always come in and out, mail doesn’t get delivered or is stolen, and it no longer feels safe here. ThePointe group as a whole is bad and I would rent from anyone else.

This place is in a great location, has great maintenance workers, and friendly neighbors! Plus the pelotons are amazing.

I’ve been living here for a few months and really enjoy it! Everyone is nice and the amenities are great.

I absolutely love living here. I’ve been here since I first moved to Atlanta in 2017. This location is perfect, it’s in the middle of everything and the leasing agents are the best. Everyone is friendly and are always full of smiles when you walk into the office. There hasn’t been a time where they have not responded to me in a quick and efficient manner. Unlike some places, the maintenance team is personable and quick with getting things done.Aside from the staff, I think my favorite thing about living here is the pool (I can’t wait until it’s warm so I can lounge around) :)

This apartment complex has terrible management and maintenance. In the past few months, they have shut off water to the ENTIRE community a handful of times.

Ending our time at the Pointe soon, but wanted to say this is a good place to live that isnt perfect. I can see over my time here that the staff is improving greatly. Things break and their are inconveniences just like at any apartment, but in the end management makes it right. I would encourage management to keep improving and being empathetic for residents, especially in these hard times. Also, encourage to get more package lockers and bigger trash receptacle and gates that break less as this place evolves.If you are looking here and one of the townhomes is open (1 bedroom with garage) TAKE IT. High ceilings, wide living room and a garage. Feels like a steal for having to live in an apartment. Thank you Zachary for working with us!The location on I-75 makes EVERYTHING feel 10 minutes closer. Plus the walking distance to Kroger, CFA, Willys, and Howells is unbeatable! Husband also loved the Pelotons.

The management teams offer to pay you or reduce rent if you leave a 5 star rating - very unusual to ask people good ratings if you offer a good experience. The maintenance guys are friendly but whoever is managing the general maintenance is not on top of their game. If you are a resident and reading this do yourself a favor and check the last time your air filter was replaced, was your fire alarm inspected, is your fire extinguisher functional?

We have had a great experience thus far with this management team! My SIL is moving in December and I went with her to visit the property. Bennette, the Asst. Manager was incredibly patient, kind and helpful throughout the leasing process. This is the first time she is living on her own and nervous, of course. Bennette put her at ease and has been great! Please know your overall kindness is very much appreciated. Thank you again! Cant wait to visit that pool ;-)

This is disgusting! Here are 3 different days of overflowing trash. Perhaps get another trash compactor installed or increase in the frequency of the removal. This is UNACCEPTABLE!! For the money I pay every month, I feel like this makes the place look like a condemned lot. Management supposedly has spent millions updating the property. Just a suggestion, maybe spend a little less on your swanky new office and unnecessary bocce ball court and get adequate trash service!! I only gave this place 2 stars because of the awesome location. But now that there are brand new apartments nearby why would I want to live in this dump...literally. I am embarrassed to have guests come visit me because of this trash eye soar. I hope our neighbors call the city because surely they can smell the horrendous trash smell as it makes the whole area stink as the trash bakes in the sun. In addition, the management and maintenance requests are never followed up on the first request. EVERY maintenance request requires me to follow up 2 - 3 times or just never gets done. Lastly, I reported to management that 2 cars that have been dumped in our parking lot and havent been moved in over 2 months. This has never been addressed by management. Just sad!

There’s room for improvement but we love our apartment.

Very modern and quiet complex. Good place to live.

I am a current resident at The Pointe at Collier Hills and I have a month and a few weeks left on the year lease that I signed. I have never truly regretted making a decision especially one that pertains to my shelter. You’d think with paying close to $2000 a month, the level of service and just the overall interaction with the management staff would be better.I should’ve known when I initially moved in that I’d have problems here. A friend of mine moved here a few months prior and felt that things could be better only after I had made the decision to move into the apartment community was that expressed to me. I have added the pictures to better explain and give a visual of my current situation.This is one of many incidents that have taken place since I moved into the apartment community. Just to briefly give a summary of my experience upon moving in I was never walked through my apartment I was literally handed the keys and a folder with paperwork. I had to ask for them to send me the link to pay my rent for the first time because it was never explained. Well it was never sent and they also added a late fee although I had asked an hour before the late fee was added.That’s the first situation and I’ve experienced multiple. A water incident back in July, multiple maintenance situations, my guest was harassed and held up at the gate by a resident and the management condoned it right in front of me and made an excuse even, a break in occurred in November and my glass was broken out of the back patio door and it took them over a week to fix it. I am here now, yet again another water incident which resulted in the ceiling falling down along with gallons of water onto myself and my dog in the wee hours of the morning. The pictures posted are real time pictures of the state of my apartment for 11 days after the water incident occurred on 12/10/18. Not one time did the management ask was I ok nor had they even attempted to come over to check the state of my apartment which was uninhabitable. They told me I’d have to go through my insurance company again for the 3rd time and I have still not been handled appropriately, the company’s attorney even attempted to treat me inappropriately and talk to me very aggressively.Empathy is clearly not the company’s strong point and they seem to struggle handling things in a timely manner. I have been told they don’t know who the properties insurance company is, which is what the property manager told me. The attorneys have yet to comply with me the property manager told me they are dealing with a very big case. I asked to speak with the owners and the property manager told me (even after I expressed this situation has yet to be resolved or really talked through after almost a month) that I should keep in mind it is a holiday week and not everyone is in the office.This has been the most mentally, physically and spiritually draining occurrence that has transpired in my life to date and between me having to be mishandled almost on a daily through my correspondence with the management. I have experienced a decline in everything in my life from this situation, my professional/financial, academic, and just my mental/physical health. Even when I’ve expressed this in my several attempts to settle this matter, I feel the property manager thinks it’s a joke because she constantly chuckles, giggles and I suppose she attempting to make me smile throughout the process of dealing with such a chaotic situation but I have yet to find any humor or reason to smile at any point since this all transpired, as I have truly been trying to maintain composure and keep my mind off of it all to keep from breaking. I am exhausted at this point and wouldn’t wish this on my worst enemy.Anyone who knows me would know that I am a neat freak, OCD and just an overly clean.P.S. They haven’t prorated my rent, never asked me to move into another unit until the work was done and I almost had to beg them to clean it after they were done destroying my personal belongings.

I’ve lived here since July, and (knock on wood) have not had any issues. Neighbors are friendly, community is quiet, pool and common areas are kept clean and very enjoyable. After doing a ton of searching, there is not much else you can find in the area like this. Also, lots of very cute, well behaved dogs in the neighborhood which is a nice bonus.

Management and maintenance staff are excellent and easy to work with!We love The Pointe at Collier Hills!!

I have been living here for almost two years and it has been a pleasant experience. The current management and staff are friendly and accommodating. The gated community is quiet and very clean (even with lots of Pets and Children) and I feel safe and secure. One complaint is rent control doesnt exist here, and the only other complaint is the occasional bug sighting, but maintenance is very quick to respond and from what Ive heard about other apartment communities, the pest problem is much more under control here at the Pointe at Collier Hills. I just renewed for another year, because I dont think I could find any better for this community and with all the amenities. I would definitely recommend this as a great place to live.

This property is incredible! It’s a great location and all of the units I was showed are amazing. The staff is very professional and Selma was an absolute delight! I’ve visited plenty of properties looking for a new place and this was one was by far my favorite. The office is modern and chic and very accommodating on a busy day. I definitely recommend The Pointe to anyone looking to move to the area :)

It is a good experience living here, where has good neighbors, safe environment, clean volleyball court, etc.. ... we greet and smile each other everyday.

The water company this property uses is a complete rip off! Never seen a water bill so high! The way the calculate usage is ridiculous (meters whole building) so no matter how many times u try not to flush the toliet bc sewage is 40%. U will always LOSE trying to reduce cost, I loved my apartment but I cannot deal with these unnecessary fees and cost!

Ive lived here for a month and I already love it. There are so many great amenities including the pool, tennis court, workout facility and more. The location is super convenient as its close to the highway and minutes from great restaurants and shops. Overall great place to live plus staff is super accommodating!

Just moved in, friendly staff; excited to live here

Besides the great location. Im looking forward to my lease ending next year. I’ve called/emailed about the gnats Being a problem numerous times and gotten pest control. I was told to do the Apple cider vinegar with soap trick which i do but this is unacceptable at how much i have to do that. It’s out of control. Also my upstairs neighbors I’ve complained about many many times due to them stomping so loud all day all night it’s affecting my sleep and Iam losing my mind due to lack of sleep. Nothing has been done about that either. Unfair. Definitely not considerate at all.

I love my home. I have been here since April and the staff has been so amazing! I moved here from NYC without having stepped foot here. The staff went above and beyond sending me photos and videos of the apartment so that I could make a decision, and I truly feel I made the right one! The apartments are spacious, upgraded, and amenities are awesome!

I normally dont post reviews, but I figure Id be doing my ex-current and future neighbors a disservice by keeping quiet. This isnt meant to be vindictive, so I hope they dont dismiss it as such.I lived at this complex for almost a year as a model tenant.A few things happened:1. I noticed some green, mold-like substance on the bathroom wall in a linear pattern - likely from a pipe. I already have pretty bad seasonal allergies, so it was of more concern. I notified the leasing office. To their credit, they agreed to check it out and have someone come and test it. Essentially to trust whoever they sent. It was tested and determined not to be mold, but still they took out chunks of the bathroom wall to test it, they brought a dehumidifier thing which stayed in my apartment for between 3-5 days. Mind you, this thing was meant to be on all day and night, and it was not quiet to say the least. Not to mention it made my bathroom almost uninhabitable as the air was VERY dry and stuffy. Now what did Post/Pointe do about my inconvenience? Nothing. That is, until I went and asked. They refused to move me temporarily despite the dusty, stuffy, dry air in the apartment. They offered to cover the DIFFERENCE in my electric bill from the previous and future month. So, essentially nothing for my inconvenience. They paid for the electricity the appliances used. Im not sure if I got reimbursed for that, as it was probably a negligible amount and I didnt feel it was worth it.2. You think that was bad? Well, about 3 weeks out from my lease ending, my apartment got broken into in broad daylight. Mine and one across the hall. My apartment is on the 4th floor and nowhere close to the gates, practically in the middle of the complex. Youd think that was safe, well youd be wrong.The thieves got away with ~$2300 worth of stuff. Coincidentally, maintenance had been in my apartment the same day. Whether or not this happened before, after or DURING their 5th/6th time fixing the kitchen lights (the fancy bulbs gave out every 3 weeks it seems) is anyones guess. Id had pretty prompt response from the nice maintenance ppl (Isaac, really), so I didnt feel like pointing fingers. Plus I figured youd have to be monumentally daft to rob an apartment you were obviously in. That said, assuming it happened prior to maintenance going in, its pretty odd that they didnt notice the living room askew...even if they didnt notice the empty space where my 50 TV used to be. But I digress.Didnt feel safe in the apartment in the weeks leading up to lease ending, so it became really expensive storage for my less expensive stuff.##What was pretty jarring is that Pointe apparently has a policy to NOT notify tenants of break-ins. I asked the leasing (assistant?) manager whether they had notified the other tenants, but apparently thats not policy. I suppose they dont want people breaking leases in droves. At least thats what I surmised. Wasnt given a cogent enough explanation. Dont think I need to explain why thatd be beneficial...##Makes one wonder how many break-ins have occurred that werent disclosed.(Un)luckily, renters insurance is mandatory, otherwise the loss wouldve been even greater (unlucky because dealing with insurance companies is its own hell).Wouldnt be a fair/balanced review without mentioning some pros.- Well, its convenient to downtown and most areas you may care about, by choosing to live ITP. Theres some traffic during commute-heavy times to get on the highway, but it moves. Probably allot an extra 15 mins to get out.- The neighbors seem friendly/considerate enough.- I didnt have much positive experience with the current management, but definitely had better experience with the previous one, before the name change.- Maintenance is typically prompt.- Mandatory renters insurance.Essentially, Pointe is good when things are going well, but youre SOL when things go wrong. Like any modern business, the bottom line matters more than taking care of clients. Im just glad my gf wasnt home when they broke in.

A lot of changes are being made on the property. Management and Maintenance is improving tremendously. Everyone is trying their very best to keep us satisfied. Maintenance responds in a timely fashion, friendly and very pleasant. I love my home. Been here over a year and I’ve grown to love it. Thanks Krista, Bennett and Maintenance team Charles and Nicole. You guys are awesome! I thank you all! ;-)

Wanted to write a quick note to give a big THANK YOU to Charles who takes care of the maintenance around the property. Recently, I noticed my AC unit was not blowing cool air after the last electrical outage in our area, so I placed in a maintenance request and Charles took great care of getting my AC unit up and running again. It wasn’t a quick fix and he even stayed after hours on a Friday evening to ensure I was set... it was close to 98 degrees outside, so very grateful for Charle’s friendly, prompt and detailed service!!

Great location! Spacious layout! Reasonable price! Especially the staff members are very friendly and professional. Whatever apt you look into, youll see some complaints over no response or long waiting. But these members are super quick to respond and get it done no matter if you ask online or offline. The only con is that rush hour traffic.

The new renovated apartments are super nice for the price! The patios are huge and the kitchen appliances are great. I love my apartment. The complex over is alright. There are nice courtyards, a dog park and a nice pool and tennis court. However, there are some quirks. There has been multiple accounts of mail theft for some reason that has been super inconvenient at times because USPO has to discontinue services and holds our mail until the problem is solved. Secondly, there is dog poop everywhere. I guess this is not managements fault and is the fault of all the residents who don’t pick up after their dogs, but still. Thirdly, there is only one common dumpster area, which is a pain for those who don’t live by the dumpster who have to walk their trash all the way up there every time. And lastly, management does not monitor the gym or common areas very well. The machines at the gym constantly don’t work and there are always little kids playing in there.Overall, great apartment for the price and a great location.

It has been amazing! Any issue we have had gets resolved within a few days. It feels incredibly safe here and I love everything about this place!

The management staff here is exceptional! They are constantly striving to help every resident. They are attentive and upbeat no matter the issue at hand. I have had nothing but great experiences with the staff, particularly with Taylor and Bennette.

The price is competitive with the market but unfortunately has an overwhelming amount of cons. I was embarrassed to have visitors with trash piling up over the dumpsters and often neglected, broken down cars and other obvious signs of a management company cutting corners.But the cherry on top: Mail has been stolen by force three separate occasions, packages are unreliably delivered and often times dropped into the package room. Break-ins to cars and homes going undisclosed by management. The 20M renovation didnt overhaul the electrical or plumbing because water pressure on higher floors makes it difficult to wash your hair and the old surround sound speaker grills and outlets were left in all the walls without function.Requests were made to improve but the office staff has no authority, so unless the corporate RAM management office decides something is worth addressing it wont change.No problems with the people at this apartment complex, Ive met some really friendly folks - especially at the dog park (when it isnt muddy).

Do not move here if you are from a particular minority group/race/community. This management is too much into personal business and disrespectful and full of hatred. I felt being discriminated whenever I reached out to them for some sort of help. How would you feel when you are spending same money as others and receiving different treatment? I wish I never moved here! If you want to see yourself stuck in a totally miserable and helpless situation, come and sign a lease with them and they will make sure that your life becomes one hell and will take every advantage of you coming from another country.

What an amazing staff! They will go above and beyond to help. Selma is wonderful!! Be sure to ask for her. Prices are fairly reasonable, and the units are well maintained and gorgeous! This property is worth 5-stars!

Worst apartment complex ever...rude inefficient office staff, dog poop everywhere, huge water bill, full of roaches, health hazardous weed smoking neighbors. Fitness center water filter has been expired long ago, nobody bothered to replace it. the management is extremely non-responsive . Overall an average, overpriced apartment community. Do not move here. Fun fact: they give money to their residents for leaving good reviews on their website.

Im a current resident that has been living here for going on 3 years now. I would highly recommend this complex! The staff is very helpful, even if it is a difficult issue. They have worked with me on many things and we have always come to an amicable result. The renovated units are very nice and the common areas are very well-kept. The maintenance staff has answered any request Ive put in within 24 hours and theyve always solved any problems Ive had within the unit.The only con is the price is a little steep, but you are paying for the niceness of the units in addition to the location. Im able to walk just about everywhere I need (Publix, Chipotle, parks down the road, etc.)

I have lived here for 5 years, have nothing but great things to say about this complex and the staff. The rent rate is a great value for the area, and is so without compromising the service and property. The renovations that were just finished on the gym, pool, tennis/bocce courts, etc are superb. The members of the RAM Partners staff ALWAYS are extremely communicative and upfront about all events and issues going on at the complex....far more than most other management companies. I lived here when this complex was owned by Post as well. Although Post was a great company (when they still existed) and was known as the elite multifamily owner/manager in Atlanta, I think RAM Partners has provided at least the same level of service. I really appreciate that RAM Partners has invested even more money in the property to enhance it.Last night the underground water main broke (which is not their fault), and the staff STAYED UNTIL 2AM to deliver gallons of bottled water to each resident and monitor the fix. They easily could have asked residents to get their own water and reimburse, but they delivered a higher level of service. I honestly dont know how they could have handled the situation better. They went above and beyond! One other reviewer said they were without water for two days....that is entirely false. The problem was fixed in around 12 hours, which is pretty impressive for such a catastrophic issue. Thank you RAM Partners staff for your hard work!

Overall this is a great apartment property. Any apartment you move into will have been renovated with Nest thermostat, granite countertops, nice flooring, etc. They are great about maintenance of apartments and very responsive to requests. They have great amenities and have been very good about fixing issues with the gates/etc. that first occurred when we moved in. We have lived here for more than a year and a half, and will be moving in a few months to another city but otherwise we probably would have stayed!

Ive been a resident here for six years and I would say that it has only improved! The upgrades to the pool, fitness center and office are a very competitive! I often have to work remotely and I can easily put a several hours in in the office area, enjoying free Starbucks coffee or tea! Most importantly the staff has displayed great communication and care for us! They went ABOVE and BEYOND with how they handled the water pipe bursting in the 5000 bldg. The management ordered gallons upon gallons of water and working overtime, past midnight, to help everyone get what they needed and personally DELIVERING water to each unit. The communication updates through all of this was amazing, giving us play by play email updates throughout the afternoon and late into the evening! Also, the water was only out for 12 hours not 2 days. Thanks for all of your hard work through this!

My husband and I moved into this apartment about three months ago now and it has been absolutely fantastic. It is so peaceful and well maintained yet it is good value for all of the amenities while being in the middle of so much. Its so nice to also have so much green space within the complex to walk our little dog unlike other complexes in the area. We have so enjoyed these few months and plan to re-sign at the end of this lease.

I am so excited to inform you of the excellent services extended to my family when Ms. Nicole came to service the air conditioning unit. She was very polite and patient when she answered my questions. My twin sons and I were impressed with the superb job. I have to admit that Ms. Nicole is an AWESOME worker and a very kind person. Way2Go Nicole!

I was lucky enough to get a renovated apt and it is absolutely beautiful. There were a few things that needed to be fixed and tightened but besides those little things I love it! Parking can be a bit tight but that’s expected and I have no complaints. Just ready to utilize the luxury amenities now!

“So, far this has been one of my best experience since I begin renting apartments. When I moved in the staff was very helpful and accommodating, even though I was running late to pick up my keys. The staff waited until I arrived, even though the office was scheduled to be close. They also went over the top with making sure I got the rate and apartment that was perfect for me. I believe the location is a huge plus, I feel as if I am located in a perfect/safe location. Grocery stores, Midtown, shopping centers and restaurants are within walking distance. I would definitely refer anyone I know to The Pointe at Collier Hills.