The experience at Badcock was seamless. I would have given it a 5 start but the fact that I will not be able to get my dining room until after Thanksgiving and was hoping to have it for thanksgiving. It is over 2 months for deliver on anything. i will repost if I do get it sooner.

I went in to purchase a bedroom set for my son. I had the pleasure of being assisted by Ernesto. He made my buying experience very pleasurable because of his humble and polite mannerism. He was also very knowledgeable about the different products available. I was very pleased 😀

I have a special salesperson at Badcock store on west colonial drive in Orlando FL. His name is Donald Williams .He always looks out for me. He helps me make the best selectionsBoth quality and price, He is very patient with me and very humble. We really need more people like him working in the workplace especially in public places where people are coming in and out. Customer service is the best service you can offer anybody. And he truly has that. Thank you Donald. #1. Keep up the good works and you will go very far in life. God bless you .

Yes I truly thank God for Badcock weve been dealing with badcocks for many years and I thank God that we had some great services with bad cop and with the employees and they are wonderful and I thank God for the many years it has been a blessing to be able to go to the store and the purchase what you want as soon as you walk in the door big Gucci with a smile and they will help you any way they can so I would recommend anybody to go to the store and purchase what you need because they are the best and truly youve been dealing with a lot of families and I see how you deal with people in general yall be blessed.

This is my 4th purchase at this store.with Donald Williams he is exceptionally attentive and patient and always make sure I got exactly what I needed.

Heaxon is a great sales person. No matter if something has happened to make me upset he is always kind and pleasant. He goes above and beyond to assist.

Darrell R. the GM is amazing!! He was able to correct an issue with a bedframe I purchased. The frame continued to fall apart but Darrell handled my situation with care and attention that left me satisfied!

I am the third generation who rely on Badcock and am totally satisfied. And I will continue to refer you to other family members and friends.

We came in with an $1800 budget for a simple bedroom set. The guy didnt even bother introducing himself. Showed us 2 options, didnt really explain either, then walked away. When we found him and asked to see more options in a different color, he pointed across the store and told us to go look over there.Im honestly embarrassed for this store that they employee such lazy and rude people. Ive gotten better service at Wendys for my $5 lunch. Will be happy to take my business elsewhere.

I just purchased a brand new home and I have no furniture. Thank God my aunt was with me because I went to a few lower level places just to get come thing cheap to put in the house- She asked me to take her to the location in Winter Garden, Florida- we met a young man who showed us the floor and I found an awesome living room suite and dining set - my credit was run and qualified for a protection plan and the furniture will be delivered in 10 days - just in time for my closing! The staff was extremely nice and helpful!

Ernesto is such a professional & knowledgeable employee. When making my selections & purchases i always request him, due to his character & mannerism.He makes you feel very valued as a customer👌

The staff was very friendly and helpful we purchased just what we were looking for my husband and I are very pleased with the service we received

This place is horrible, my furniture was to be delivered January 23rd!!! It’s now February 10th noting yet. We asked for some sort of credit they said not it’s not their fault!!! Horrible service just terrible: UPDATE they said it’s coming till MARCH. They said it’s not their fault is the factories fault this is just horrible the worst ever do not order from this terrible horrible place the attitude on the phone is horrible they took the money two months later no furniture. Order in January hopefully it comes in March

The delivery staff was not very courteous. Left trash all over the floor and my screen door opened

Limited selections...

Great customer service, friendly staff. Great prices and I love the fact that if I dont like my mattress within 6 months of purchase I can take it back and get another. Also the sale is good. In a fewmonths well see how about the life of the furniture. For now, no regrets.

My sales man Mr. Donald Williams was exceptional. He greeted me at the door as soon as I stepped in the store. He made my experience so much more easier, even though I went home with a much higher bill than I anticipated. Would definitely recommend this location to friends and family.👍🏾👍🏾👍🏾

I purchased a bed, dresser, and mirror almost a year ago only to go back to purchase the chest and 2 nightstands to find out its no longer available. Its so upsetting this the first time every being disappointed in Babcock. I wish there were a way they could of help me or Corporate reaching out to hear there customers concerns and views. We are the one spend in our hard earn money giving them good business.

Great experience with the staff, especially sales associate Teliza Perez was great with patience and explaining every detail. Not pushy and answered all questions with full details. Awesome sales associate to work with would go back and work with her anytime I need any new furniture. I would highly recommend her to be your sales associate on your next Badcock Furniture perhcause. Thank you.

From the minute I walked in the door until I left the store, I was pleasantly surprised with the excellent customer service I received from Ernesto! I honestly just came to browse, trying to get an idea of what I would have to save to buy. Ernesto suggested that I try applying for credit, I was doubtful but I was amazed to be approved and bought my new living room furniture right then. I can hardly wait until its delivered! Thank you so much Ernesto for all of your help and patience while I waffled back and forth between my choices. I highly recommend this particular Store, Just ask for Ernesto! He very helpful.

My second time buying furniture from Babcock & More in the last two years and both times Hexon has made the experience very pleasant and accommodating! Thank you Hexon,Keep up the great job!

The service was very good and everyone was very polite and helpful thanks for the good service.

Great store, it was hard to notice from the road but it’s really nice looking from the outside & on the inside as well. High quality as you would expect from Badcock. Loved the store, got some mattresses for a great price, definitely recommend & will go again if needed.

It was a pleasure being there today the staff was very polite and enjoy my visit

Im a first time customer. I ordered a bedroom set for myself, a bed for my daughter, and a bunk bed for my 2 daughters on 02/14/2015. They scheduled the delivery for 02/21/2015, which was fine. When they got there they were on time and put everything together except the bunk bed. They said some parts were not loaded on to the truck so I had to call on Monday to reschedule.I called on Monday to reschedule and they had no clue what I was talking about, they were not informed of what happened or what part was needed. I was told I would be called back after doing some research and was never called back. They scheduled me for a delivery without my permission by calling me on Thursday 02/26/2015 while Im at work, leaving me a message that they would be there on Friday 02/27/2015. I called back and asked why was I just hearing of this delivery on such short notice because I will be at work and wont be home. So they had to cancel that delivery and reschedule again for 03/07/2015.I was furious because my girls had to sleep on the couch due to their negligence and lack of communication. I had already thrown their old beds out the morning of 02/21/2015 because they told me to clear the space where the beds would be. I wish I would have stored it somewhere just in case something like this happened. In between these dates, I called corporate and got no help. It was just an all around terrible experience. I was going to return as a customer once my beds are paid off, but I will never do business with Badcock again, nor will I refer anyone there.

The staff was polite & friendly. The store was clean. I appreciate the sales person for not going overboard trying to make a sale.

Its always a pleasure going to Babcock Furniture store to purchase quality furnitures. Ernesto embodies the definition for great customer service. He was very helpful, friendly, knowledgeable, and kept a smile on his face the entire time. Its always a pleasure shopping at Badcock Home Furniture. (Winter Garden)

Nicole is the most knowledgeable salesperson I have ever encountered. Super sweet, super nice, and she really gives you a hassle-free shopping environment. The best shopping experience I have ever had.

Mr. Willie is wonderful and understanding. We appreciate your patience.

The sales man was very patient and listen to all of my needs, seeing I had open heart surgery recently. I would recommend him to all of my friends.

The furniture is heavy and is quality. Also our salesman Willie was patient and professional. We spent good money and got our monies worth.

DO NOT shop here. If you do, dont bother getting any warranty. They will just ignore you and tell you its your fault. Which it wasnt, and ITS UNDER WARRANTY. Their customer service team is a mess. They dont care about the customers. Awful experience from beginning to end.

Customer service here was great..my brother purchased his first bedroom set from here without any problems! The selection was fair and the prices were just ok.

We had the worst experience with this Lady, older tall thinner figure, she was a bit of a Pusher, with an attitude like judging us as if we didnt have the money, and we were taking up her time. She would continuously walk away from up, she was that person/ employee with a (saying it nicely) Chip on her shoulder or just plain & simple straight up A (B!~¢π)!

It was one of the best experience of going to purchase anything me and my wife has had in a long while all of the agents nice no one was pushy store was extremely clean and have a pleasant smell

Walked in this store prepared and ready to pay cash for a dining set that was on sale. Waited nearly 30 minutes for a representative to help me!! Upon being helped I informed the associate exactly what set I wanted and I had mentioned this was on sale. I was immediately told that I needed to provide proof that it was on sale...really???? They had an ad right next to the counter which had the set shown on sale. Then the rep proceeded to have me fill all my information out on different forms, which later I was told this was a credit app. Apparently the rep did not understand that I wanted to pay cash. By this point I was late for a meeting and decided to return later to get the set. I returned the very NEXT day, less than 24 hours, to find out all sales ended and this set was no longer on sale. I then informed the new rep and he mentioned he could nothing. I called main headquarters and apparently their communication with the store manager produced no results. So badcocks policy is if we make a mistake - YOU PAY FOR IT. I will NEVER shop at any badcock store again.

No one gave us any attention. We walked in and out they just sat there.

Badcocks has a huge selection of goodies. And the staff is knowledgeable, friendly, and hillarious. I had a great time shopping here.

Willie King is very helpful, polite and pleasant.

Badcock in itself is one of the worst, if not THE worst furniture company and that is because of its corporate office and its credit policies. It is a secondary in-House credit that approves anybody; hence, Im not surprised that most of the reviews here are only ONE star…I would not even consider giving one star due to Badcocks tactics and how the company treats its customers! Like another review I read here, if you pay your bill ahead you will still be considered LATE and be penalized for it and your credit report will show as 30 days late! The company sets its policies to deliberately mark customers credit so that you cannot qualify to get credit elsewhere and therefore have no other alternative but to purchase their poorly manufactured furniture. Now that I have rebuilt my credit I will be going back to Rooms To Go (Citi Bank) or another primary credit furniture store and I would advise other to do the same.

Good Prices and Ok staff but furniture quality is not worth it at all....AT ALL. IKEA furniture will last longer.

Very knowledgeable staff, patient, and trustworthy. We found a beautiful rug for our living room that we could not find anywhere else.

No hassle no pressure very patient and informative and knowledgeable Willie is a very good and courteous salesman.

I do not like you I had to drive 30 miles to resolve a small problem that should have been done when my return was back in the store

Willie King is an excellent sales person and he helped me get what I wanted.

Great furniture, a little expensive but because they are real wood, good stuff

She was excellent she was marvelous and she was friendly and she did a great job with me show everything thats I need

They have Great Furniture here. I Love this place.

Furniture is decent but they dont have a lot of colors to choose from when it comes to living room furniture

I ended up here by chance. I stopped in at the Clermont store and was treated very rude. After going to about 4 different furniture stores and ending up at Baers across the street, which had beautiful furniture but was a bit out of my price range, we saw Babcock across the street and decided to try this one last store before giving up for the day. We were greeted by Willy who was extremely nice, knowledgeable and informative. We found a set that was perfect and the price was great. The only problem was that they cant tell you only what time they will deliver on, only what day. But big deal. So you spend a day off waiting for your new furniture to show up. 1st world problems.

Good price, nice sales assistants. If you look well, youll find excellent deals.

Badcock is awesome

Competitive pricing, good concepts and furniture designs. My only critique was the nonsensical prices and options for their electronics and appliances.

Loving my furniture and nothing but good complement.

It was a pleasure dealing with these people nice people great furniture and the price was right

WORST EXPERIENCE EVER (RUDE STAFF, LIARS, SCAMS) -I had found a sofa set from this location but it was a bit too expensive at the time considering I had invested in moving quite the distance. The salesman offered me a promotion with their in house financing option. The delivery drivers had delivered the sofa to my place a week later BUT in the process of the delivery, one of the delivery drivers decided he was going to text on his phone and carry the couch in with the other hand (he was a young kid). The older man was yelling at him as he dropped the couch on the hardwood flooring NOT only DAMAGING the couch BUT ALSO THE HARDWOOD FLOORING and SCUFFED up the drywall in the process! I immediately said take it back I DONT WANT IT ANYMORE. The two guys packed it back in their truck and had me sign a document stating I am returning the couch due to damage. I immediately called customer service to explain everything to them. The Damage done to my apartment condo cost me 790.00!!!! I sent them the invoice thinking they would help out with this because it wasnt my fault at all. They said they would have an adjuster come view the damage and that NEVER HAPPENED! I Called them months later because I got a bill in the mail stating I owed them over 1000.00 for a couch I returned and they gave me a collection agency phone number to deal with them! So after Fighting back and forth with BADCOCK/COLLECTIONS finally a woman had said it would be unwinded and Id have a ZERO BALANCE. I had an alert showing something was delinquent on my credit report through Experian from BADCOCK which was received a few weeks ago! I called them up and now they just hang up on me or pretend to have someone call me back! The last thing I heard from them was hire an attorney or pay off the couch!! I NEVER RECEVIED THE COUCH AND THEY NEVER PAID ME FOR DAMAGING MY APARTMENT!!!

Good places never refused i love the furniture.

Im satisfied by the quality of service. Mr Donald B. Williams is friendly and very professional.

Ive had to do a purchase, an exchange and other matters. Dennis and the manager Max helped me with the craziness of it all. Thanks again guys!

Nice place, didnt have what we were looking for

If youre looking for a great deal shop here at bad cock

Very nice and friendly sales staff very helpful

Got my house furnished and staff was helpful.

Looked like an estate sale from the 70s

Teliza made this experience! Ask for her when you come in! Sierra sent you!

Making fun of my last name shame on you

Nice staff and always trying to make customer Happy

No problems excellent customer service love Dennis

On time delivery n very courteous. .

Awesome placr, great employees and beautiful furniture

Great service, great furniture, great price

Good deals going on right now

Nice people and very nice service.

I paid my bill 3 months ahead of time because i was pregnant and my husband would be taking off 3 months. Needless to say Ive been getting threaten letters to repossessed. Then when I call they say they cant do anything, you cant pay ahead.

No negotiations, only interested in people who need financing

Hexan is very helpful

Very nice people work there

Excellent service elegant furniture.

Love the people very organized

Treated me like a customer and not a by stander, and they really do approve everyone. Thank you badcock.

Friendly kind and mannerful and very very patient as well when it comes to furniture

Excellent service

Such helpful people.

I called to find out if they had an item and was put on indefinite hold.

Great selection

Excellent customer service

Best Quality of Home Furniture 💕🤗

My experience with Badcock was excellent.

Very rude staff not willing to work with you on delivery times.

Cool place

Customer service needs improvement

Over priced

Great costumer service

Fast easy approval

Everything was very affordable

Perfect

They have quality furniture and bedroom sets

Very good

Not cheap by no means

Great furniture