I got in a car accident and asked to get my vehicle towed down the street to the collision center of my choice which they refused or told me I had to give them $275 cash to drop it back down, every other wrecker service in Wilmington offered to take it wherever I preferred. My insurance company called on a 3 way phone call to let them know my car was to be released and that I could come get my belongings before my insurance company came to pick it up. No one informed me that I must be wearing tennis shoes on the phone nor did they inform me that I needed my registration to get my belongings while I was on the phone. They were extremely rude about it seeing that I had to drive 45 minutes to get here to pick my things up. I have never dealt with such a rude wrecker service in Wilmington before. Usually they are very understanding and helpful. If you ever have them pick up your vehicle Im sorry but please ask the officer if you can call another wrecker service because I know I will be! There is no need to treat someone who has just been in a car accident so horrible. I understand they deal with idiots sometimes but that doesnt give the right to treat everyone they encounter so rudely. Even the employee that picked up my vehicle at the time of the accident was extremely rude. And if someone needs to be wearing certain items to pick up there belongings then they need to be told on the phone when they say they are coming to get their items out of the vehicle! Its bad enough someone is already upset about being in a car accident. My insurance called them to let them know they would be picking up the vehicle in the morning while I was sitting in the waiting office and the other lady proceeded to offend me and make rude comments not realizing I was sitting on the other side of the wall. If I could rate this place no stars I would however you cant write a review without at least picking one

I own a repair shop in Wilmington nc and when my customers need a tow for a heavy duty vehicle ace wrecker are the only people I call. They are always on time and never have a problem. I have seen these guys in action and they are great!!

Broke down at 4:pm in Wilmington. No other company in the area was willing to help until I called Ace. They were able to tow my entire rig back to Raleigh with one truck (Ford Excursion and my 25 foot boat). The driver, Donald was a great guy and very helpful. They are stored in my phone now. I could not be happier with them.

Was involved with a confrontational situation where a large RV was parking in a HOAs parking lot which did not allow RVs; campers, boats, trailers, etc. The driver from ACE was VERY professional and dealt extremely very well with the friends of the owners and he is the one who actually called the police -- not something I want to deal with on a regular basis; but it could have escalated into a not so pleasant situation in a heart beat; and most grateful it did not. By the way, the owners had been given ample notice to remove the RV but chose to ignore!

The driver/owner was rude and called around to see who the owner of the trucking company was. He even threatened to charge the owner $1200 even tho the bill was only $450. They charge $150 an hour from the time they leave the shop until they get back. It took him 39min to get to the truck and had it out in 15 to 30 minutes. So thats about an hour and 48 minutes give or take a little. The bill shouldve been $300. So they are overpriced and greedy.

Awesome place I recommend them to with towing needs in eastern nc and beyond.

TRUCKS ARE IN POOR CONDITION. LEAKED HYDRAULIC FLUID IN MY PARKING LOT ON NUMEROUS OCCASIONS. WHEN INFORMED ABOUT THIS, THE MANAGER WAS EXTREMELY RUDE WHEN CONTACTED. TAKE YOUR BUSINESS ELSEWHERE.

The staff was very friendly and helpful.

Trucks in poor conditions.

Prices r heading for the stars