Saddened to write this review, because Diane had started out as a great agent. After a year of coverage with Allstate, she failed on multiple levels to provide any level of service. After being told that the terms of my current NC Wind/Hail policy had changed and that she would recommend looking into others, I never received any follow-up of what other options were after reaching back out to her.Being fed up with not being provided any useful help, I decided to cancel and go with another agent. Multiple requests were made to receive refunds. She did a great job of ignoring these entirely.She will start out great, and burn out quick. Do not recommend.

Ive tried to change out of this agency for over a year and no matter what I do or who I call I am continually routed to this agency. Ive moved out of the area and still cannot escape! Allstate is great but this office could care a less about you as a client.Specifically, Diane started off pretending to care but over time ignored me any time I needed assistance. She promised gifts to make up for her mistakes and then never even delivered the sorry giftcards. Its unfortunate that she seemingly abandons her clients when they need her most.

Diane is amazing and has the best customer service! I highly recommend her as your agent!

Helped us out when our agent closed his office. She made the switch we wanted so easy.

Every question we have are thoroughly answered by this agent! Little by little switching all over to her...