The price couldnt be beat (had several estimates) on new heater and ac unit. The technicians were great! Super friendly and knowledgeable. Overall great office staff, sales, and techs. Highly recommend!

These guys were amazing. Another HVAC company told me I would have to replace my heater and ac and then gave me an estimate that was insane. Cooks came out, worked on the heater, it worked for a few weeks and then started doing the same thing. They came back out 3 more times . 2 of those just to check on it and insure it was still working. They were very reasonable and took great care of me. They saved me thousands that I didnt have to spend. Very honest and reliable.

I am disappointed in the customer service I received from Cooks.. the office support staff were unprofessional. We waited three weeks for our unit to be serviced only to find out that the part they knew we needed from the previous summer did not get ordered but we were charged 95 for them to come out and do nothing... I will say the maintenance worker was professional but there seemed to be miscommunication between the maintenance workers and office workers.

Tech Freddie did a great job fixed it fast and worked hard to get it back up and running very thankful to have good techs like him out in the field you can tell hes motivated and ready for more

In general they seem like nice people. Prices are comparable. I think the technicians they have are hit or miss though. One time they are super nice and knowledgeable and the next time you get a guy who cant tie his own shows. They refused to work with a home warranty company which forced me into working with another company. After I already paid cooks 400 bucks to diagnose the system. (Which took two separate techs two days to properly diagnose)

I have known Gerry for 30+ years. I have always used him for all my HVAC needs, always great pricing, and the workmanship is second to none. He just installed these three beauties, top of the line Trane systems. If you are looking for a World Champion HVAC company to work with, look no further, hurry and call Gerry.

I own a small gas fireplace service company in the Wichita area, a coworkers Air conditioner broke down and asked if I could try to fix it. Well it was broke beyond my tools and repair skill set. Cook came out and got it running on a Friday night. The service was quick, honest and fair on the billing. The tech was polite professional and even taught me a few new tricks. This is an honest company you can trust. From Thee Fireplace Guys.

I used to wire new houses in Wichita and the surrounding area. Which means I worked around many HVAC companies over the years that I did that line of work. Cooks has always been one of my top three companies that I suggest or would use to do any work for me or anyone I know. The installation guys work their buts off and they do their best to make everything right.

Great customer service and competitive pricing. Glenn and Tyler are great Techs and Rosa in the office is very helpful.

Amazing, professional service. Couldnt have asked for a better company.

I watched your tech purposely release refrigerant in the air numerous times and it wasnt him purging his line because I have a Universal EPA license. Therefore I have a duty as a technician and a human to report it to the EPA, which I have. I am letting you know because I know that you are a good company and should not be punished for one mans action. Thank you.

There is a intaller that was rude and very unprofessional at a job site... Wont use these people again...

They were great

Tyler really hooked us up! My store was super hot and not only was he able to fix the issue quickly but he was also able to explain it to me in a simple yet efficient manner. Thabks Tyler, you da best!

Good people good price

Matt did a great job called ahead to let us know he was on his way. Replaced the part in no time. I highly recommend them.

When my ac went out 2 years ago I called Cook because thats who my grandparents always called. They had a new system in place within 48 hours. When I call for service they are quick to arrive and thorough in their inspection. Their techs are knowledgeable, respectful and kind. They take the time to answer all your questions. You dont have to worry about anything when you work with this company.They were bought out in 2008 by an outfit with 40 years of experience. My experience follows this buyout. I will continue to use Cooks to insure safe operating heating and cooling at my house in the years to come.

Fantastic family friendly buisness! Cooks Heating & Cooling offers top Technicians for your maintenance needs plus new HVAC equipment built right here in Wichita!Local buisness rocks! Thanks Cooks!

I own rentals and after reading the reviews for this company, I decided to try them out. The technician was 30 minutes late, he didnt park where I specifically told the receptionist on the phone. (He was suppose to park in the alley driveway, its a duplex with separate drives). He was talking on the phone using speaker phone, he did let the woman go when I approached him, but he never even introduced himself, very unprofessional attitude. During the visit he was receiving phone calls and he would answer them, on speaker phone, letting them know hell call them back in a bit. He never checked for any gas leaks like I ask, nor did much of anything. He said theres a minimum of one hour charge plus $20.00. So, I spent $115.00 for somebody to be late, dodge phone calls, and not even do what I asked. I will not use them again and I will not recommend them to anybody.

Brad fixed my ac today during covid during humid as hell.

Were I work they came and kept telling me it was the compressor is bad and it actually was just to sell a new system I got a tech from sol tech and they knew right away what the problem was and alot cheaper not to bad mouth the company its the techs they have theyre moral compass is off

I testing the duct work in a new home today. Cooks finished the job last Friday. This is an important step in Wichita, because there is no code requirement for insulation or other energy efficiency.This test did fantastic. The National Professional Standard is < 6% leakage. This job was < 5%. The duct work was installed well. To many times I find it kinked or looped and wasted, plus the increased flow losses.It is nice to see quality work.

Heater was working fine yesterday morning. Cooks came out for a yearly maintenance inspection in the afternoon, tech was awesome and feel like I was treated well. An equipment problem came up and scheduled the sales guy to come give a quote today. Problem is the heater didnt work after the tech left, called back today and they sent another tech. They charged their flat rate of $95 to fix the issue which wasnt happening before the tech yesterday. 2nd tech was here while the sales guy is working up an equipment quote. I think its fair to say you just lost a $7,000 sale over a sketchy $95 charge.

Cooks Heating and Air has done an amazing job with my properties and my clients properties! I specifically work with Wayne Rau there and would recommend everyone talking to him especially if they need a new system!!!!!

Had a new York system installed in August 9months later my AC system had to be recharged so it leaked over the winter immediately after installation. Incompetent tech did not check whole system for leaks. Had to call them out again 3 more times over 3 years. After labor warranty expired they sent a more experienced tech ( they claimed previous techs may have missed the leak) of course all this is denied and excuses made. The evap coil was leaking common manufacturing issue with York. Was told it would be $500 labor and refrigerant. Pretty cool way to avoid loss by stringing along customer till you can charge for replacing a mistake that was made at installation. . Cooks should change name to crooks. Liars. Avoid them.

Great service . Responds quickly. Reasonable rates.

We have used Cooks for the last 35 years couldnt be happier.Thank you Sheldon you are amazing

Based off the way the people in your company trucks drive I would never hire or recommend you. I see them speeding, riding peoples bumpers, swerving in and out of traffic just to be the first at a stop light on west street or the first person in Mcdonalds drive thru! NOT a good look for your company!

Very reliable and professional service staff installed the best and most efficient equipment in my home. We are very pleased!!

Fantastic Quick Service! After having an AC unit go bad during 100 degree weather, Wayne Rau with Cooks, rushed right out and got us taken care of.

Great heating and air conditioning service and repair

Worst experience was charged for something that i wasnt supposed to. Guy did not do it right and now my westar bill is sky rocketing! Tried to explain to them and they did not want to fix it! Connie and sherry are very rude!

Nothing but great things to say about Wayne and the team at Cooks! Incredible to work with!

We get the best service

Finally fixed furnace after 4 trips!

Wouldn’t recommend this company is bad service and tell you all the lie so they can get your money. Even you pay for it and your stuff won’t be fix.

They come out ASAP when your Air is not working and fix it right. The price is fair.

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