I think this is the first bad review Ive ever actually taken the time to write.I got a parking ticket here for being in and out of a friends house (I was there for about an hour). I have been here many times and I always register my car. ALWAYS! I reached out explaining that it was an emergency situation and that I did not stay long. I know they are able to see my history here, and that I once again ALWAYS register my car when I come to Sole. My advice is that 1) Register your car 2) If you get a ticket dont waste your time refuting because they dont care. Wish I wasnt forced to give a star at all.Its not a big deal, and it wasnt a big fine. Its the principle behind it.

Nice new property downtown West Palm Beach. Really great amenities including a pretty sweet movie room which is nicer than others I have seen. Pool is pretty standard. They have grills which are nice and not seen in every apartment building. Amenities are a little bit crowded. Rental staff is very nice and accommodating.

Had an awesome time this past weekend enjoying the amenities here. Toni at the front desk was super friendly and awesome! The pool is gorgeous and its all in a great location, Walking distance to everything. Definitely recommend.

Perfect location, beautiful property, and the pool has everything you could ever want to enjoy the South Florida sunshine! The inside amenities are amazing as well. Very secure property and in the heart of West Palm Beach! I love it!

Living at sole has been pleasurable, the front desk personnel (Tony and Christine) attend to any questions in a reasonable amount of time. I attended the last four events hosted within the apartment complex, and they are extremely fun, entertaining, and engaging with community residents.Sole is super centralized to the downtown area. Literally a 5 min walk to La fitness, the intracoastal, downtown for drinks, UPS, Starbucks. Perfect spot to live for relaxing or experiencing the downtown life.10/10 would recommend bro.

The staff here is terrific, Toni loves our puppies and has treats all the time for them:)She made my move in as stress less as possible!Lauren and Christine are always cheerful and helpful as well, I am so grateful for them.😊 Thank you!!Eileen

Ive lived here less than a year, and it is by far one of my favorite complexes. I had a VERY easy move in process given that I moved during the pandemic, and have had to call maintenance only twice. The first time was for a water pressure issue and the second was when my a/c unit stopped working! With both problems, I had fixes within hours of submitting a request and didnt have any further problems.

Ive been here nearly a month and am surprised by past negative reviews. The moving in process has been incredibly easy - the leasing staff have gone out of their way to help whenever theres been anything Ive needed - including helping me move mattresses and other things into my apartment. Mike from maintenance has also been a massive help to me - going out of his way to help move things and ensure the apartment was in perfect shape. Amenities are great and the apartment is great value...not sure what else you can ask for.

I love living at Sole at City Center! Nicole, Lauren, Toni and Jake, all make themselves available for me whenever I need anything. They follow-up with me to make sure I’m satisfied with maintenance work, no matter how small the job. They will even recommend places to eat and visit, since I am new to town. They are not a concierge service, but I feel like I’m taken care of in that way!I really am grateful I get to live here. What solidified my choice was when we were all forced to quarantine from the outside world, the management staff at Sole made sure all of us knew they had not forgotten about us, even when the office has to be closed and the amenities had to be shut down for OUR safety, emails were sent out and notes were left in elevators with updates. I never once felt abandoned. Then, not long after things opened up, there were food trucks downstairs and events being planned for the tenants.It is worth every penny to live in a place where I get the kind of service and kindness I receive from the staff at Sole at City Center, they are awesome! It’s definitely worth taking a tour!I have to close with this...Don’t pay any attention to the negative reviews. These are truly bitter, angry people. So many right now don’t have it nearly as good as we do and they are complaining about trivial things. I wish they would move on and stop trying to hurt a business that is doing their best to make sure we are all comfortable and taken care of. I for one feel very lucky to have such a wonderful place to live.

Recently moved into Sole and so far everything has been great! I was worried about renting a place sight unseen, but Jake, our leasing agent made our transition smooth, and stress free.As far as the location, you cant beat it, and the building itself is quite impressive with its awesome amenities!

Just moved in! Jake made it super simple and easy to apply. The whole process was smooth and mostly online. Loved it! The community is beautiful and well taken care of.

I went and toured 4 different buildings downtown West Palm Beach, and Solé was the nicest building by far. At each building we would have someone show us the property, none of which were any good. Jake was an amazing building rep who showed us the grounds and was very thorough in his break down of move in costs and any associated fees. Can’t wait to move in!

Sole at City Center is a wonderful apartment complex with a nice community of people. The pool area is one of the best pool areas Ive seen at any apartment complex and thats just the start. Also, a pool table and movie theater for all of your entertainment needs. The employees at the leasing office were wonderful to work with and Im glad to have found a community that really wants me.

My wife and myself have been living in this beautiful I’ve been living in this beautiful complex for almost 2 years. Located in the heart of downtown West Palm Beach! Recently there’s been a change of ownership/management and it’s been through a difficult time with everything going on. The new management has been diligent,patient and very productive. Especially being new thrown into a Hard time to take over new management. Tiffani Rich Has been amazing stops everything she’s doing to help me and I’m sure she doesn’t to the other guests that are part of the Complex! The maintenance man Michael is also very amazing we’ve tried to get our closet door fixed about four times previously and it always broke the next day but he fixed it and fixed the whole thing properly! We are very satisfied with our stay and comfortable with our future here at Solé at City Center!!

My wife and I have been tenants and this beautiful building Close to the beginning when they opened. Danny has always been accommodating For any type of situation but I’ve had! It is very comforting to know that you have somebody I can help you out so easily Especially with the Pandemic going on!! Cheers to all the staff that’s working And trying to make things right now. Sole is a beautiful building With amazing amenities, very clean and in the best possible location for downtown!!

My wife and I almost signed a lease for 1 year until we read some of the reviews found here.The main reasons we didnt move forward with the lease is a) the lack of transparency when detailing the monthly charges we will be paying (found out on Google that there was a common area electricity monthly charge that they didnt tell us about) and b) they couldnt assure us that the unit we were looking at would be available by the date we were planning to move in which was November and therefore the monthly rent was subject to change.Now I am trying to get the money we spent on the application back, they charge you $100 for each applicant and $350 for service fee, they told me that will be sending a check for $350 next week but the other $200 will not be refunded because our screening had already been made, the funny thing is that they never send us an email with the approval or denial of our application.We really dont know if this is a good or bad place to live but we didnt like to be treated as fools when we were about to commit on a long term contract. Do your research and ask the right questions if you are looking at this place as an option in the near future.

Please read before considering a move in to Sole - recently moved out at Sole after 1 1/2 year living there - new management company has taken over in the past year and below are highlights:Penny Pinching: New management company are clearly focused on cutting costs at every opportunity, despite sole being marketed and priced as a “luxury” building. Parking tickets for any guest that isn’t immediately registered, new “common area electricity” monthly charge ($320 annual), etc.Customer service: new front office unresponsive to queries - never got my renewed lease after asking for it multiple times, general maintenance requests go days unanswered, no details of security deposit and hide behind vague emails when they promise a phone call explanation for miscellaneous charges. Still waiting on return of deposit 1 month after move out and only way to get any answer is to ring them, no communication the other way.Building itself: Walls paper thin and any music or pets in neighbors apartments can be very loud (particularly consider if you work from home). Gym and amenities left untidy with new management company. Key fobs don’t work and can be left outside for minutes trying to get back into building.There is plenty other better options in downtown West Palm.@Sole please don’t leave the generic response below, as we have already discussed on the phone there is nothing you could do to help.

I met with Toni, she showed me a great unit, answered all my questions genuinely, and made the application and move-in process a breeze. Living here has been incredible so far, the staff and amenities are second to none for the area and price range!

Very beautiful place to live . Very quiet . The leasing team works great and goes above and beyond for the residents for easy move ins and residents concerns . The maintenance team works very hard on keeping this place beautiful . 10/10 recommend people to live here .

Beautiful property and friendly staff. Love that everything in beautiful West Palm Beach is in walking distance. The apartment is specious with terrific upgrades but without a strain on your wallet.

Used to be a great place to live but they were bought out and brought in a new management team. The building is still a beautiful place and the amenities are great but too many things have changed in terms of rules and regulations.

Standard has significantly dropped since new management company came into effect.- Leasing office staff unhelpful (rang 5 times to find out about added charges and was never given info / have requested a copy of my lease 3 times and have never received it)- new $360 annual charge for ‘common area electricity’ even though all common areas were closed and we were not notified of new charge (while other buildings in the area offered discounted rent due to amenities closed for Covid)- shower and tap water smells awful- 60 day notice period to move out prior to lease ending with no notification of when this is coming up (charge is a full months rent)Overall the service received with new management company is not worth the expensive monthly rent - other buildings in downtown west palm far better service and value.

Please beware, future tenants, of theft (from your own neighbors too). There are large luxer lockers which are shared with multiple resident packages left inside, and I had packages stolen from there which is disheartening and absolutely unacceptable. Ive spoken to management about it who did a terrible job resolving the issue, is largely unresponsive, and does not follow up. Ultimately they responded that they are not liable.The new management is terrible at responding to emails once youve moved in - so I would recommend calling the office directly if you need any help or have any questions, but even with phone calls, I have had issues getting questions answered or receiving a call back when they say they will call back.Also beware of any minor paint chipped off the wall (as the paint comes off super easily if furniture is placed against the wall) - they will charge you for it (even when I asked before moving out and management told me minor paint chips wont be charged).Overall the actual apartment unit itself and amenities are ok - I liked the gym (when the AC was working). I didnt have any large maintenance issues myself, but a neighbor told me their AC was broken and maintenance did not fix it for over 7 days (and I cant imagine living without AC in Florida). Sometimes fire alarms will go off in the middle of the night, but thats only happened about 4 times over the year Ive lived there. The location of the apartment was great as well given its walking distance proximity to downtown. However, personally I would not choose to live here again.

I lived there for 13 months and lived with all types of drain and fruit flies and gnats. I first made building aware of this issue the first month I was there, September 2019, and even wrote a review about in October 2019. Not until two roof leaks right outside my front door, first one started in April/May 2020, images below, was it determined that the AC on roof, I was on top floor, was leaking and flooding for months and all the walls surrounding my apt were saturated in water attracting all these flies, the Roof AC was right above my apt. When the 2nd roof leak started in May and June it also made its way into my bedroom. I had asked for months for further investigation due to ongoing bugs and besides sending building exterminator many times nothing was discovered until roof leak in May which again was not fixed until mid July. At no time during all these months was any concession offered to me even when building was offering two free months to new tenants during Covid shutdown time. I asked many times for further investigation, concession rightfully due to me and sent so many detailed emails with images, some shown below to leasing office and management office but to no avail.here is list of other issues. 2 roof leaks in hallway that led to my bedroom that took months to fix. poop piss trash food left in elevators hallways stairwells every week. AC vent and .bathroom vents lead right to outside noise. No AC in 8th Floor hallways for months. Gym, many days no wipes and broken machines, wifi on peloton failed daily. No concession for tenants during Covid when all amenity rooms were closed for three months when our rent price is based on having access to these amenities. Garage driving and parking, the most narrow garage with no mirrors and large pick up and suvs parking in corner spots blinding you on every turn plus tenants think its an eight level racetrack. Printer and computers down regularly.Regarding the outside noise, if you face Quadrille and Datura you will hear freight train countless times through the night into early morning and will also hear any music that all bars and clubs on Clematis are blasting. If there is a live fest on clematis you feel like you are front row of show. I really thought SolePinnacle would have done the right thing and credited back last months rent. I advised them I have many pictures showing all I have stated and lived with while at Sole, and they have seen most of them in my emails but just do not care, so it seems. They offered me the same rate on renewal but after I advised I was not renewing I saw on their site they were offering my apt $175 less per month and a day later it was already rented out. No tenant in a so called luxury building that pays what Sole charges should have to live with these daily issues. The fact they still will not offer any concessions shows where their priorities lie and its not with their tenant past or present. I was hoping Sole would do the right thing and I still hope they will but it does not look promising since they did not take any responsibility while I lived there. Prove me wrong Sole at City Center.

Broadstone/Sole at City Center is conveniently located downtown with great amenities and lush landscaping. Unfortunately, this building is poorly managed. Deafening fire alarms went off more than 30 times in the year we were there. Often pulled in the middle of the night the alarms rings for 30 minutes before fire department is able to shut them off leaving residents to stand outside across the street. There are no inexpensive mirrors in the narrow lanes of the garage where trucks park on corners and block view of oncoming speeders. Maintenance staff is hardworking but cannot keep up with food floating in the pool, filthy grills, food/drinks smeared/thrown on artwork and patio furniture, and trash left out in hallways. Although some residents pick up after their pets, many do not. There is often pee and feces in elevators and stairwells. While the front area/sidewalk surrounding the leasing office is kept clean the tree lined streets have sidewalks that have feces and shoe skids from feces scattered throughout. These issues can be easily remedied but management makes excuses and promises that never materialize. Proceed with extreme caution.

Please I advise anyone thinking of moving here please read these reviews,Don’t waste your time or money. The property manager Nicole P in one word incompetent, please fire her and also fire the individual or individuals who hired her for bad judgment during the hiring process. I have been trying to contact someone from sole Upper management for the past Month my request has been ignored. I am in total disbelief as to what’s happening to this building.

It has a great atmosphere and the gym is the best I’ve ever seen at rental community. The leasing office is very friendly and try to help you out the best they can. I recommend living here.

DO NOT LIVE HERE. New management thinks it is ok to add substantial fees. I renewed the lease on my one bedroom after being promised the same rate but SURPRISE there is now a $40 charge for common area electricity and a $5 service fee. The electric bill for my apartment averages $65 and now I have to pay $40 extra for common area utilities that we werent even allowed to use because of covid?? Despicable.

Sole City Center is an amazing place to live with awesome amenities... Tiffani Rich was incredible, very welcoming and informative. I would definitely recommend this place

We just moved into Sole from elsewhere in West Palm. Tiffani was SO friendly and helpful throughout the whole process. Everything was simple and organized!

This is the worst place to live. I thought I was moving into an upscale building in Downtown West Palm Beach, but I was sorely mistaken. They have the worst management. They do not listen to their tenants, only the $$ at the end of the day. The security guards don’t do their jobs! I’ve witnessed them smoking weed in their cars, sleeping on the job, bring girlfriend to work and could careless who’s walking in and out of the building security does not acknowledge you at all! (The only exception is a young lady who works on the weekends.) This is supposedly a smoke free building but I find cigarettes everywhere including my balcony! I live on the first floor and a tenant from above is throwing their coffee off the balcony every morning causing us to have ant problems and management doesn’t do anything about it. They allow anyone to live in this building including thieves that steal mail from your “shared” package lockers. Do yourself a favor and stay far away from here. My family and I do not feel safe in this community anymore!!

I moved into the building when it was the Broadstone and Carolina Lopez was the building manager and I loved the building. Unfortunately she left with the new acquisition of the building and its been downhill since then, The cleanliness and atmosphere is not the same unfortunately and new management doesnt want to honor what was in my previous contract. Im sure they are going to raise rates, which is to be expected but only makes since when a high quality and great atmosphere remains present. Broadstone was great, SOLE (which is not a great name) is not.

I highly recommend this beautiful property! My husband and I just moved here from Palm Beach Gardens and we couldnt be happier with our decision! The amenities and apartment is BEAUTIFUL!

My experience thus far has been phenomenal. Starting with the leasing agents, to the virtual website, all the way to the easy move-in and wonderful maintenance staff. Thats not to mention the AMAZING amenities, the layout of the apartment, the outer exterior is emaculate, the landscaping is beautifully well-kept and the neighbors are quiet and kind. I cant imagine living anyplace else.

The building is wonderful and I have not met a rude person yet. The staff is extremely helpful and you are always greeted with a smile! I could not ask for a better location.

Ok place to live. After changing from Broadstone to Sole at City Center, the management has gone extremely downhill. There used to be monthly events, happy hours, food trucks, and more provided by Broadstone and those have been taken away. I tried to reach out in regards to Covid19 and reopening of the pool, gym, etc. and have been ignored. The apartments are very small and cramped but the amenities are brand new which is nice. Location is great as well, walking distance anywhere downtown. Also, it is extremely overpriced we pay $2200 a month for a 1 bedroom and that doesn’t include cable/internet or electric. Not the worst place to live but don’t recommend.

AMAZING. This place is everything they say they are, and more. It is in one of the best parts of downtown, the amenities are very impressive, and their staff is a pleasure to work with. If you are looking for a place, ask for Cameron! We are so thankful for her and look forward to moving in soon!

Absolutely terrible. My vehicle was hit by the entrance gate last month, causing thousands of dollars worth of damage. It took WEEKS to get into contact with someone who would help, even though fault on their part was admitted and I was told by an employee that MULTIPLE vehicles had been hit. Additionally, the gate remained open for weeks after the incident while they waited to repair it ( I have photos I took), further signaling their negligence in operating a malfunctioning gate. Finally, management agreed to pay the full cost of repairs. However, a week after agreeing to do so, I was emailed by management saying they had made a mistake and would only pay my deductible.Management is deplorable, and I would recommend staying as far away as possible.

Best apartment building In West Palm Beach. Perfect location, immaculate apartment units, the amenities are amazing, and the staff make sure all your needs are met. I was able to move in and get approved in one day with the help of Sean. It feels like living at a resort.

The amenities are fantastic and the staff has been doing a great job organizing community events. We have enjoyed living here so far and would recommend Broadstone to others looking for a luxury building in a great location.

The Broadstone is the perfect apartment in the perfect location. Super friendly staff and gorgeous apartments, not to mention the unbeatable amenities. Great place to live.

Beautiful community, conveniently located to entertainment, dining, and the highway. Awesome amenities - great gym, pool, and theater. Everyone on the staff is great from the leasing team to the maintenance supervisor. Love that you can easily access the Brightline and I’ll be able walk to Sunfest next year which is super cool. Definitely recommend living here!

Hands down the worst place you could possibly live.All of their 5 star reviews are coerced from tenants upon move in.If you live on the side facing the train, they have the cheapest single pane windows.You will wake up at least 5 times a night (and I typically sleep through hurricanes) to the trains airhorn, cars speeding by, etc (you hear everything).The apartments are creepy, small, and while the amenities are nice, you dont live in such.Shawn (the previous manager) was awesome, however he has since left, and everything else literally sucks.Dont move here!

MAJOR issue with parking and security. My guest was booted yesterday in a guest spot even though she had a parking pass inside of her vehicle. I would understand if it was left overnight or didnt have a pass, but my guest being booted at 7pm after only being there for 30 minutes is absolutely crazy and embarrassing. Ive met several other unhappy residents in the building who have had the same issue. $65 for boot removal, plus rent thats already high. Not to mention the lack of cleanliness throughout the building and the security guard I found SLEEPING (full on laying down) at 6am inside the 1st floor hallway on a bench. This is supposed to be an upscale building, there SHOULD be a better way to handle parking and better security.

By far the worst place to live in West Palm Beach!!! BEWARE any future tenants... False fire alarm will go off twice a week, waking you up in the middle of the night along with your kids. Not only does the fire alarm go off But you can expect a second or third false alarm to happen throughout the night just as you start to fall back asleep. I have lived here over a year and I would’ve moved out long ago if it wasn’t for the Insane contract they make you sign! Nobody seems to care about fixing the issue nor do they offer any type of assistance or concession for the constant anxiety my family and I have to Endure. My lease is up in 30 days, very Excited to finally leave this overpriced poorly built “luxury dump” called Broadstone.

Broadstone City Center is incredible! Thanks to Sean and the great staff at Broadstone! The amentities are out of bounds! Grateful to call Broadstone home! Right in the middle of it all!

Absolutely horrific place to live.Issue with fire alarm system, when testing all alarms within units go off.For 4 days strait, every 3 minutes.Management wont fix.Dont move.

Great amenities, staff, community, and location. I highly recommend!

Love it. Best building in town. Cameron is amazing and made the process simple.

Looks very nice from outside and boasts a great location, didnt visit interiors

Love the area, great presentation but is there any apartments for sale ?

Terrible maintenance, rude staff, fire alarm system doesn’t work, pool was closed almost a month during summer

Shawn is great, highly recommend.

Very nice apartments

So far I have 3 complaints1 .- bad smell in the drains of the sink and bathtub (problems with the ventilation of sewage)2.- the red-haired sister of the leasing office is badly educated, she never answers the greetings3.- There are residents who drive as if they were on the highway, recently I was going to hit a car crossing the building from one end to another ... I sent an email to the office to put a speed reducer and I received no response .So far I have 3 complaints1 .- bad smell in the drains of the sink and bathtub (problems with the ventilation of sewage)2.- the red-haired lady in the leasing office is ill-educated, never says hello3.- There are residents who drive as if they were on the highway, a few days ago a car was going to hit me when I crossed the building from one end to the other ... I sent an email to the office so they could install a speed reducer and I did not receive an answer