I reserved a truck A week before I was to pick it up and these people had the nerve to text me half an hour before pick up to tell me it wasn’t available . Then when I tried to call to see what was up, no one would answer the phone. Worthless company. Pay a little more and use U-Haul – at least they are always available to deal with customer concerns. Would give them zero stars if it was possible.

Would give 0 stars if possible. PReserved a truck earlier in the week. Get 5 minutes from the address listed and I got a text saying they wouldnt have a truck available and to call budget customer service. I decided to drive to the location to see if they had a bigger truck, because I literally had to move in a few hours. I get to Reed street and all there is at the address is a crater with construction. Nobody else had a truck available obviously, so canceled and went and got a penske truck who had way better service and gave us a discount for our horror story with budget.

I mean ...its a truck yard... What do you actually expect. Its definitely not the Ritz... it is somewhere between a crack den and a dumpyard. Long story short its a truck yard and you can get your truck here and the people are nice.

Reserved a 26 truck more than a week in advance. Got a text 30 minutes before scheduled pick up to let me know they didnt have it and I should call a number. Called the number - said someone would call me back in 15-20 minutes or 2 hours. They called me back 1.5 hours later after I had already ridden my bike 5 miles to go pick up another truck. Insanely bad customer service. Use the Penske service at Home Depot nearby. Much easier.

Not the fanciest location from which Ive rented a vehicle, but ABSOLUTELY THE BEST SERVICE I have ever experienced BY FAR... And I have probably rented from BUDGET, UHAUL et al over 25 times in my life.At first glance, the location looks rough. But 5 minutes with Chris will have you thinking otherwise in short order.As it turned out, Chris (owner) and Mike (#2) were nothing short of exceptional both times I have needed them this past year. In fact, the first time I rented, the original Budget location where I (thought) I reserved a truck online didnt have it and didnt contact me...I only found out when I called the location where I was scheduled to pick up my reservation.I then just went by Chris place (Reed St.) on a lark as it was close to me. Sure enough, Chris welcomed me in his trailer, got on the phone, juggled a bunch of stuff and put me in a truck within .5 hour. He even let me use his phone charger when I didnt have mine with me.The second time was similar but an even worse time... I needed a truck on a moments notice and just walked in on a Saturday around noon... (The line at the Uhaul place nearby was out the door and people were waiting for HOURS....WITH RESERVATIONS.)Of course, there were no trucks available but Chris asked for my cell and told me he would text me if something came in. After about an hour, I went by again desperate and hoping to get lucky. Nothing had come in.That notwithstanding, Chris then chatted with Mike about a truck that was being serviced at another location and before I knew it Chris and Mike hopped in his Chris personal truck and 20 minutes later he came back with a 16-footer for me.Whats more, he only charged me for a 12-footer.I ended up keeping the truck for SEVERAL days longer than I anticipated and returned it 2 hours after the return time. Nevertheless, Chris did not charge me a late fee, didnt charge a cleaning fee even though I returned it a bit messy and EVEN REDUCED MY FEE with his personal discount because it was a long rental... ALL WITHOUT ME EVEN ASKING.He and Mike were there for me TWICE when I needed them, went out of their way to help, and then not only DIDNT nickle and dime me, but he even reduced slightly my bill because of how long I had the truck.Its also worth noting that you can return the truck anytime and drop a key, including Sunday, and they will honor your stated return time.Im reading some of these reviews and MANY of them are BUDGET CORPORATE/WEBSITE related. I agree with some of their issues. Budgets reservation and online system lacks. But in my experience its not much better anywhere else. Also, many of these posts are old. Now its just Chris and Mike and they are all business... The location looks a bit rough but is otherwise just fine.In terms of professionalism, consideration and price, there is NO ONE BETTER...not even close really, and I have considerable experience with them all.Thanks very much guys, really. Youre all class and kind to boot.Your customer for life,Michael A. DeMino, Esq.710 Q St. NWPS: If you ever need legal assistance with anything, even just a question or advice (gratis), please dont hesitate to call...youll have my undivided attention and effort as I did yours.

The location was off of the beaten path (random alley/street). No one was there when we arrived to drop off the truck. As we were leaving an associate showed up and barely acknowledged us. The truck was very old with manual windows and over 90,000 miles, but it held up.

Horrible experience, will never attempt to use Budget Truck Rental again. We reserved our truck online and got an email confirmation. On the day of our move, we get a text message saying that they dont have a truck available and that theyll notify us when one becomes available. We call and they say that there are no trucks available in any size at any location nearby. They tell us to wait until one is available. About an hour and a half later, we call again, as we have movers waiting and loading dock reserved and everything ready for the move. The person at this location who answers says that there is nothing available, and when we ask why, he says that its cause other people havent returned their trucks yet. He says that there are 60 other reservations made for that day! Very unprofessional and not accommodating at all. We went to UHaul, and the day was saved. Never using Budget again since they allow you to book a truck and then they wont actually have a truck available when you need it!

They texted (no call) 30 minutes before our reservation on the LAST DAY we had our apartment that they overbooked trucks and the nearest truck was in Baltimore. Praise the Lord Penske had a van available and treats its customers like people. Apparently, Budget overbooks every single month, which means that when you hit moving day, you cant actually count on having that truck that you need and that you reserved weeks ago. Its not worth the hassle. Dont use Budget. Pay for another company where you actually get what you paid for.

Rented a moving truck from this location and it nearly ruined my entire move. The truck was delivered to me with the check engine light and tire pressure light on and no one at the location seemed to care that the truck was clearly out of maintenance. On my way out of town I stopped to put air in the tire. By the time I got to Baltimore I had a flat and had to wait 3 hours for someone to come fix it. I was stranded in downtown Baltimore in rush hour traffic. Then the return location tried to scam me and put extra charges on my card for not refueling when I filled the tank over what was required. My whole experience with this company was horrible and will never rent from budget again.

A bit tucked behind but very nice staff.

I reserved a truck online and the site said that I had a truck reserved. When I arrived, the guy told me that they didnt have a truck for me. They charged me $50 for a no-show fee and are going to take 7 business days to return the money they never should have charged me. Will not be coming back.

Well - it’s budget - but they could clean the trucks out a little... lazy business practices, lead to customers seeking different options.

Always the best prices when I need then

Lousy customer service

Hard to find, tiny overworked office.

Very hard to find this place at first.

Very rude people working in this place