Surprise prices for service!!! Range Rover was dropped off for oil change and we asked the servicemen to look at the odometer that was no longer displaying. Mario was the serviceman who we spoke with. Told me over the phone that the price to fix our odometer screen would be a little over $1,000 and asked if we would like to proceed with the repair. I decided to not have the work done at the time and told them I would call back. Upon picking up the vehicle, Mario gave us a new quote for the work. Amazingly that number jumped to $2300!!! Mario claims he just guessed a number over the phone. At the end, the $150 oil change turned into a $368 dollar job. Why? The odometer that Mario told me needed an adjustment now apparently took more time than they thought and needed to charge me for it. No phone call, no approval from me. Apparently, Jake Kaplan’s delivers a price when you pick up the car from service. Mario did not communicate what the costs will be to look at the odometer nor give an estimate and seek approval prior to the work.

I dealt with Lori. It was extremely refreshing to deal with a polite caring person In a time when it seems like everyone in the world is miserable. She went above and beyond to make sure i was happy with my experience there.

When looking to purchase a Range Rover for my daughter, there was no question in my mind that I was going to give Mike Hiraldo at Jake Kaplans a call. Mike immediately answered my questions through email and I had a variety of options on the vehicle within 24 hours. On the day of pickup, he spent time with my daughter reviewing how the car works and going over all safety features and of course reminding her not to scratch the famous rims on the tires! Mike and the entire family at Jake Kaplans Warwick has always treated us like family and that is so important to me. I will continue to send any friends/family members looking for a Range Rover or Jaguar in their direction. Their approach to customer service is like no other. Mike makes himself available for questions long after the sale is finished. Thank you for making my past 2 experiences fantastic!

I went into the dealership thinking I would just test drive the F-Pace for fun. I was pleasantly surprised by the level of customer service provided by Mike Hiraldo. Mike was very nice and attentive and made me feel comfortable with the vehicle and the dealership. After just one visit he won me over and a week later I came home with a new F-Pace which I LOVE. Really great buying experience. Glad I made the Jaguar choice.

Had an amazing experience from start to finish. Mike Hiraldo made the whole process super painless and easy. He really went above and beyond. Paul and Lauren rounded out the amazing team that got a deal done and closed in a few days. Would highly recommend.

Let me begin by expressing my thanks to the team at Jake Kaplans Jaguar in Warwick, Rhode Island. The process of finding just the right vehicle was made easier by Mr. Brian Chevalier, who is the Digital Marketing Director. I asked Brian about a specific model of SUV, and without fail, he found it. My wife and I arrived at the dealership, and met with the Owner, Ms. Elaine Kaplan who guided us through the process of purchasing a tremendous SUV, a 2018 Jaguar F-Pace. This vehicle exceeded our expectations, and was FULLY LOADED!!!! Ms. Kaplan was persistent that my wife test drive the vehicle, prior to discussing its purchase. After driving the vehicle, it was abundantly clear that we were not leaving the dealership without the vehicle. Next, Ms. Lauren Fitzgerald, the business manager, guided us seamlessly through the finance process, and was able to place an UNBELIEVABLE warranty on our new investment the covers EVERYTHING. If you are searching for the BEST OF THE BEST, this is the group of individuals, and the ONLY dealership you need to do business with. My wife and I will definitely return here for not only the service of our F-Pace, but to purchase another in the future. Thank you team. Dr. and Ms. Salvatore 03/19/2021.

Very disappointing experience with the service department. Waited for 2.5 hours, no progress. Was told on the phone that the wait initially would be an hour or two. Referred to the parts department. Rang the bell, waited 10 min, no response. Was told they’re very busy. Will say the service representative was very professional, responsive, etc. Next time will make the drive to MA.

We have purchased Jaguars XJ and XJLs at this dealership. Always professional. Always polite, and welcoming. They will educate you about the cars - and take pride in their presentation. Honest. Reliable. We travel from Massachusetts to deal exclusively with them. HIGHLY recommend.

Jake Kaplans went above and beyond to make the purchase of my first Range Rover everything I hoped it would be. Mike Hiraldo is an amazing salesman, and a testament to why I travelled from NYC to Rhode Island when there are plenty of Land Rover dealerships around me. His professionalism, knowledge, and accessibility made this a very seamless and enjoyable experience. I think its safe to say that this is my first of hopefully many deals with Mike and Jake Kaplans. Could not recommend more!

Very nice place great car selection but very expensive Service rate $148 hr

Mike H... Best salesman. Go see him if you are looking for a new car!

It was a good experience doing business with them James Dyer was courteous and professional with start to finish. I’ll recommend to anyone whose want a good customer satisfaction like me.

We just purchased our first Range Rover Sport and we are so pleased with this vehicle! Loved everything about the experience at Jake Kaplan’s. What made our experience top notch and why we gave this review a 5 star is basically because of our wonderful and experienced salesman, Michael Hiraldo! He went above and beyond from the minute my husband walked in the door. We had many questions as this was our first purchase of a Range Rover and Michael answers all of our questions and concerns in a professional and honest manner! He took his time showing us all the amazing features this machine offers. Like I said the whole experience at Kaplan’s was amazing. Thanks Jake Kaplan’s and THANK YOU Michael Hiraldo!

I have recently bought 2 cars, a Toyota and a jaguar. The jaguar was pleasant to buy and went through the process with minimal issues. The Toyota was a headache from start to finish, one of the salespeople even commented yea, buying a car is a hassle. . It can be, but it doesnt have to be. My purchase at jake Kaplans was simple and easy.

Update- Following the poor service below and subsequent post, I was contacted by the service manager. While my service advisor on for the first review told me his dealership only provided a loaner if you purchased the vehicle there, the service manager let me know that all customers can get a loaner. I scheduled my windshield repair and had great service. It was great to work with Barbara as my service advisor and Ill request her every time. She even went the extra mile to get my rim repaired. If you get assigned Michael as your service advisor, request a change, as he was the guy who provided the horrible service experience described below. Request Barbara!1st trip- Horrible service! They tried to charge me for tire rotation when my car’s tires cannot even be rotated. Refused a loaner car. Requested they assist with my windshield warranty to get a crack repaired and the service advisor did nothing. I’ll drive the extra mile to a Boston area dealer from now on!

Great experience.. no pressure and everyone made it a comfortable experience.. My first brand new vehicle, thanks to Mike Hiraldo.. Loving my new Rover! Thanks again for all your hard work and patience!

Completed my purchase of a 2021 RR Sport SVR Carbon Edition - Michael Hiraldo is the guy you need to see to get your purchase completed. Youre Welcome.

Mike Hiraldo was very informative and personable. He kept his promise and found me my new Velar. I highly recommend him.

Thanks Mike, it was a pleasant experience!! I love my Range Rover !!

I dont recommend getting your vehicle serviced here, clearly the advisor dont know what they are doing I brought my Range Rover here multiple times and for the same issue.

By far the BEST car experience I have ever had buying a car.! .. When i first walked in the dealership i was greeted by Mike and gave me a great smile and introduced himself. asked me what i needed and brought me right over to Lilly. Lilly was absolutely fabulous, easy going, direct, helpful, ..Just the best!!. Lauren @ Finance department was just as fabulous.. Cant say enough great things about this place..... Everyone in the place has a smile..its nice to see...I will not buy a car from anywhere else....

Purchasing a certified pre- owned vehicle at Jake Kaplan’s was one of my BEST car buying experiences . I was in and out in record time . Mike Hiraldo was very attentive and fast to keep things moving along, yet took the time to answer all my questions in detail .He was friendly and professional. It was a great experience!

Elaine and her team are extremely knowledgeable and considerate when it comes to either purchasing or leasing a car from Jaguar/Land Rover/Range Rover dealership. The service they provide is outstanding and they are always willing to help and make me feel comfortable whenever I visit the showroom. Elaine always returns my phone calls and makes me feel like a priority when I meet with her to discuss car options. I always enjoy visiting the showroom when Elaine is there because she takes the time to meet with me (even though I know she is quite busy) and genuinely cares about my car decisions. I am very happy to work with the Jake Kaplan team and will continue to do so for years to come. Thanks so much Elaine!!!

Glen has sold me 3 cars in less then 6 months. Amazing salesman and team. Great customer service amazing inventory !

Another smooth and painless purchase from Jake Kaplans Jaguar. Elaine Kaplan is the best! She is extremely easy to work with and does not push you. She makes buying a car enjoyable. I recommend 100%!

This was the best customer service I’ve had by far. Brian Hart assisted me and my mother and I couldn’t be happier with my purchase! He wasn’t pushy, he was incredibly patient and very informative. Lauren in finance was extremely professional. I am very pleased with the service I was given. Thank you Brian and Lauren!

Great experience buying a car with Brian. Brian and the sales manager were not pushy at all like a-lot of other dealerships are. You can tell they want to make the buying process comfortable for you and are not just trying to make another sale. Would definitely buy another car from Jake Kaplans.

Great customer service: Bryan Hart was very attentive with us as soon as we enter the dealership he was with us asking us if we needed help. My husband and I explain to him what we were looking for and he show us around got us the Velar and walked us through the whole process and show us the ins and out of the car. We are really appreciated for everything Bryan did for us. I truly recommend to visit Jake Kaplan’s Jaguar and Land Rover Dealership and ask for Bryan Hart.

I had a great experience at Jake Kaplans Jaguar dealership. I worked with Mike Hiraldo who was awesome to work with. Mike was extremely knowledgeable and really listened to my needs and ended up finding me the perfect car. I really could not have asked for more. Thanks again Mike!

I couldn’t have asked for a better car buying experience! The customer service here is exceptional. The entire team, from sales to finance were kind, knowledgeable and professional. Michael Esposito in particular went above and beyond to ensure he found me a vehicle with the exact specifications I was looking for since they did not have it in stock. Although it seemed that this particular vehicle may not be a available, he worked relentlessly to find it and he did! He had it shipped from Virginia in a timely manner and made the whole process easy and seamless. He did all the leg work on his end and I essentially just had to come in and sign for it! I never thought buying a car could be so easy and enjoyable. After this experience, I can’t imagine I’ll ever want to buy a car anywhere else. Thank you Michael and the team at Jake Kaplan’s!

Ive been very pleased with my experience at Jake Kaplans Jaguar/Land Rover in Warwick. Being in my early 20s, I was nervous about venturing in at first, but the entire staff has been warm and welcoming to me, every time. Mike in the service department has helped me keep my 22 year old Jaguar in pristine condition. Ive never had any surprises with repair quotes; theyve been spot on, and hes even been helpful enough to work within my time restrictions and has given me alternative repair options when parts needed to be special-ordered. The service technicians are knowledgeable and very good at what they do, returning my car washed and without a trace of grease, dirt or oil. Bill, and the other members of the parts department have gone out of their way helping me find the hard-to-get parts, as I do perform quite a bit of work and preventive maintenance myself. Maybe one day Ill be able to comment on the sales department, but for now my Jaguars keeper thanks to Jake Kaplans.

Ive had great service on my 10 year old Range Rover SC. They accommodate​d my needs and are really the best place to get your vehicle serviced. I was happy and continue to use them. Thanks !

Had vehicle serviced there, friendly service manager, vehicle ready on time and loaner was great.

I cannot say enough about the wonderful experience I had in working with Elaine Kaplan for the lease of my Range Rover Evoque. She exceeded my expectations with her commitment to finding the right car for me and ensuring all the little details were taken care of. I have recommended her to several of my female friends who are also in the market for a truly special, professional, and comfortable experience as a woman looking to purchase a luxury vehicle. I have found my dealership here and couldnt be more pleased.

We have been buying parts and dealing with this dealer for our auto repair business for over 2 years.the people are very professional, Courteous, and the parts delivery is fast. We recommend doing business with Jake Kaplans, 2 thumbs up. ( update review) I went to return parts for my business and they said they dont return jaguar classic parts but im a business that dealt with you for years for our jaguar and Range Rover parts, and these are parts we didnt need or use on the job, that is not a way a big dealer should do business.

I have had many excellent experiences in dealing with Barbara Stemmer, a member of Jake Kaplans Service Consultant group. She is always well prepared and keeps me well informed of whats needed and when it should be done. She is always very accommodating meeting the needs of my schedule and a pleasure to work with. I travel quite a bit and have many service options. My loyalties are to Barbara and the Jake Kaplan team, which have always delivered superior service.

Best dealership experience ever, our representative John Vallante was very friendly, helpful and efficient. Financing by Aaron was equally impressive, got us a great rate.Very quick and painless process all around!

I have purchased many vehicles through Jake Kaplan’s in Warwick. I have always been satisfied. Elaine and Sean are great to work with!

I just had my first experience at Jake Kaplans Land Rover and I could not be more satisfied with my new Range Rover Evoque. Paul, Tom, Brian and Mike went above and beyond to help me find exactly what I was looking for. I will definitely be coming back to see my friends at Land Rover for all my auto needs!

STAY AWAY FROM THEIR SERVICE DEPARTMENT. I had my car towed here for the first time in June 2017 to repair a leaking brake line. They charged me $1400 (over 7 hrs of labor @$148/hr). Not only is this an outrageous amount; I HAD THE SAME ISSUE IN OCTOBER 2018. It was the Sunday before Columbus Day and I was over 100 miles from home. So I had AAA towed to this location. I spoke to Barbara, a service representative there. JAKE KAPLAN WANTED $2400 (14 HOURS OF LABOR) TO FIX A PROBLEM THAT SHOULD HAVE BEEN FIXED BACK IN JUNE 2017.I had the car towed to 5 miles to HILLSGROVE SERVICE CENTER. Peter fixed my leaking brake line for $282.

Amazing dealership. They totally defy the stereotype of the typical car dealer. I have leased 3 cars from them and will hopefully be getting a 4th one soon.

Mike Hiraldo was excellent to work with - knowledgable and respectful. Service and attention to detail were superior.

Horrible. Go elsewhere. They scammed me out of over $5000. They took my BMW and agreed to pay for the lease turn-in and then stuck me with the bill. Management could care less. Also sold me a car with bad tires. I have had the car since April and already need 4 new tires. Brakes squeal and the list goes on.....

Polite and helpful staff. No over the top sales techniques, just straight forward and honest.

They wont even look at the older models. Told me its too much of a hassle to find parts... Like what? Then whos job is it to help me with my xtype jaguar?! eBay? But again. Not helpful in anyway. They wont even look at the vehicle. Too bad the owner cares more about keeping up with Google reviews then providing a service to jaguar owners :(

Do not go here! I was told that I needed a new central fuse box for my Range Rover Sport. I took my car to Specialty Vehicles Exeter RI and they replaced a fuse. My Range Rover has been good ever since.

Called to schedule a service for my wifes 03 Jag. pleasant experience for initial setup. Less than 10mins. later I received a call informing me that they would never service a Jag that old from a different employee, telling me to look elsewhere for service. Was considering buying another Jag for my wife but I dont think I will if I cant keep it once its out of warranty because a dealer wont service it. So I guess its Mercedes for life for us. Even my 86 diesel benz was serviceable through a benz dealer.

Special thanks to Michael Hiraldo for his genuine enthusiasm and awesome training on our new Sport!!!!

My name is Avelino Duarte, I recently purchased on April 27, 2018 a 2018 Range Rover HSE and was VERY pleased and happy with the service! Especially with Salesman Michael Hidalgo, he was extremely helpful with my questions, he had good knowledge to what he was doing and showing me and always returned my phone calls making me feel like family! I appreciate his professional service with me and highly recommended anyone to purchase a car through him.

It is very unfortunate that they only care to service brand new vehicles! After many years of getting my LR3 serviced there, they did not care to help me when my front vents were not working. I was quoted about 3K for a diagnostic and more than 10K for the actual fix. I think they just did not want to do the work since the previous work they did was so lousy, I had to bring back the truck 3 times.They replaced my shattered sunroof which was very expensive and they removed all the paneling inside. They messed up the wiring and I could not move my seats or adjust the seat belts. They left the panels lose so I had to bring back the truck multiple times.I had enough of their expensive incompetence! I had my vents fixed for a lot less than what they were asking for a diagnostic!

Solid service and easy transaction...Ask for John he made my purchase painless!!

I would urge anyone in the market for a luxury vehicle such as a jaguar or range rover to work with John Vallante and Sean Gebert at Jake Kaplan Warwick. I, and each of my siblings, are long term customers of this dealership, each time working with John and Sean. The customer friendly atmosphere is warming, personable, and spot on. The showroom is impeccable and the inventory of beautiful cars (new and pre-owned) is more inviting than a candy store. I give John and Sean my strongest endorsement.

I walked in the dealership and was greeted by joe rodriguez - i owned a jag xk120 60 years ago and joe started me thinking about my youth and the joy i experienced with my jag - bottom line i bought a new jag xe on the spot - picked it up the next day and am now 22 years old again - joe made it happen and he did an excellent job of explaining the features of this just introduced model - need i say more ????

My Range Rover was returned UNDRIVABLE. Never will I EVER go back to Jake Kaplans. They have lied to me since the day I bought my Range Rover. I was told EVERYTHING is covered you would have to run the windshield wipers all day in the sun to not be covered, Quote from Elaine Kaplan. Within the first 90 days they told me I needed a complete brake job, $900 per axle $1800 total but they would give me 10% off. When it came time to pay the price went up 10% to $2000 so with the discount it remained the original price. Went back with a defective piece of window trim that had fallen off on the highway the second day I owned the car. It was never fixed properly so I brought it back to them again and was told it would cost $199 to replace the clips. I said no thanks.Their driver brought the car back to me holding the window trim on by hand as he drove down the highway. I bought the OEM clips for .95 cents on line and will fix it in less than 3 min. Many more stories like the $2000 dollar trailer hitch, Yeah found that OEM new for under $500. On Lunch break and one YouTube video later I installed the wiring harness and hitch and still had time for lunch.Funny this thing wont let me post zero stars!!Ian Gilley

Akways a pleasure to deal with the professionals at Jake Kaplan

Their service is grossly overpriced

Very helpful thanks

Everyone is pleasant and very helpful

Friendly and accommodating atmosphere.

Did not take my call

DO YOURSELF A FAVOR STAY AWAY FROM THIS DEALERSHIP OR BE PREPARED TO BE RIPPED OFF. I BELIEVE THEY BROKE MY VEHICLE WHEN I WENT IN FOR REPAIR AND HAVE REFUSED TO FIX IT. I AM TAKING THEM TO COURT FOR THE REPAIR.