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Infiniti of Warwick Service Department
1085 Centerville Rd, Warwick, RI 02886, United States
Comments
Sa
Review №1

I had a great experience with Infiniti Warwick. I worked with Thomas. He was amazing! They have me the best deal for my car right off the bat and also the best deal for the car I was purchasing hands down then any other dealership. Thomas answered all my questions and took the time to show me all the different SUVS and what they offered. He even checked back a few times to see how I liked the car and if there were any other questions. I highly recommend!

La
Review №2

Steve Romjue is the absolute best! I am now an infiniti customer for life! Steve is so patient, kind, honest and funny! He took his time to explain and show me everything. He is a true asset to Infiniti. I would recommend anyone to go see Steve to buy a vehicle...you will not regret it!

Tr
Review №3

I exclusively buy my cars from Infiniti of Warwick due to theirService department. Ron Antonucci,, Service Advisor is absolutely amazing.He is the main reason I only drive, and buy my vehicles from Infiniti ofWarwick. I highly recommend buying your Infiniti from Infiniti of Warwick.You will be taken care of for the life of your car.

Je
Review №4

Ron and Paul in service are always a pleasure to work with. I appreciate their great customer service!

Pl
Review №5

I recently purchased my new to me car at Infiniti of Warwick. Everything was flawless, I can not complain about anything. Tom Hart is so polite and patient, I was a walk in customer and he asked all the right questions, without pressuring me. He was able to help me drill down on what I needed from a car. Brenda also assisted me in getting a timely response from the bank! If you want helpfulness without pressure, this is where you want to go. I love my Car and this is my new favorite dealership!

Jo
Review №6

I brought my Infiniti Q60 for its first oil change. The service department (Paul) is so assertive and respectable as is the Salesperson (Tom). Everyone including management said hello to me. The work was superior. They vaccumed and washed car. Ive owned a G-35 and a Q-50..this is my 3rd Infiniti. Thank you Infiniti of Warwick!

Ja
Review №7

Tom is phenomenal! He is extremely patient, knowledgeable, and relatable. I would recommend him to anyone. Thank you so much!

Pa
Review №8

My salesman, Steve Romjue was really awesome! I was very comfortable working with him and never felt pressured. He’s very personable, knowledgeable and down to earth. I really enjoyed doing business with him and highly recommend him!

Th
Review №9

Sergio always goes above and beyond to make sure you are happy and the vehicle runs great. We will continue to go here for years to come. Highly recommend Infiniti of Warwick.

Ji
Review №10

I have consistently had great experiences with the Infiniti service center. While a bit pricy, I feel comfortable that the associates do not try to find problems to charge you for and that all recommended service is actually needed. The service advisor keeps me informed throughout the service.

Br
Review №11

Great dealership. Throughout the years that I have been doing business here, the sales team (specifically Steve and David) have always been very friendly and helpful, and more importantly, reasonable and honest about every aspect of the vehicle purchasing process. If you are an Infiniti fan, this is the place to go.

Ba
Review №12

This is the second vehicle we have purchased at Infiniti of Warwick. Sales experience was z breeze both times.Just had my QX50 serviced for the first time. Although the wait was a bit longer than usual due to them being short staffed, the service experience was exemplary. Sergio Vaz in service is the best!!

To
Review №13

Very disappointed in the sales and service department here. Purchased my car less than 2 years ago and already have to buy 4 new tires. I’ve been here for 2 services and was never told my tires were in bad shape until now. I also purchased protection on my tires and rims which and I was never told my tires wouldn’t be covered. Definitely going to another dealership from now on and I do not recommend anyone buy or service from this location. I was also completely satisfied when I initially purchased the vehicle. That changed for the worse.

Da
Review №14

Great customer service by Paul McAtee

Mi
Review №15

Infiniti of Warwick service dept is spot on! They have take excellent care of us and our vehicles since 2003.

Ke
Review №16

Steve, Jeff and Brenda are FANTASTIC. Red carpet service from beginning to end. Steve took us on the best test drive I have ever been on. Jeff was more than accommodating with a complicated situation. Brenda assisted us in the easiest finance transaction. They all stayed in constant contact to keep us informed on what to expect next. They made us feel like we were a priority and not just another “transaction.” Buying a car can be stressful, time consuming and overwhelming but the team here makes it enjoyable, easy and fun! If you are wondering where to go, Infiniti of Warwick is your place!

Su
Review №17

Seamless transaction from beginning to end. Bill knew what I was looking for and delivered as always. Thank you!

Ma
Review №18

I always get The best service This time I had a different person and it was just as exceptional

Ma
Review №19

Best experience in buying a car Ive ever had and I detest car shopping! Tom, our salesperson, was genuinely nice and caring. I have a disability and he took extra care of me.There was no pressure, answered all my questions, (2pages😄), and we reached a fair price for both of us. He checked up on us after the sale a few times. Just a genuine person that I would recommend to everyone. Also, the Service Manager introduced himself to us and explained how service appts work, including home pickups and loaners. I have a great car and a great team backing up the sale.

Ja
Review №20

It was by far the best car buying experience I have had.I highly recommend that you give them a try

Ch
Review №21

Excellent, quick, friendly service. Nice waiting area, was able to work and take a meeting while waiting for my car.

de
Review №22

They are always on time and very helpful everytime I go there

Au
Review №23

Just bought the car today really can’t complain about anything overall very happy with the sale

st
Review №24

Very professional and efficient staff. No pressure at all. Ill be going back when my lease is up.

cr
Review №25

Always the best experience. From car pickup ais delivery and work done, 5 stars!

Sa
Review №26

Dave Gomez was my salesperson and he was friendly, courteous and informative. On the day I picked up my new car he went over every single button and explained all the options the vehicle had to offer. I was so impressed with his customer service. Hi highly recommend this dealership from salesperson to finance everyone was polite courteous and helpful.

Do
Review №27

I purchased my car from this dealership along with servicing my vehicle. I’ve been extremely please every time I come here. Paul the service advisor is awesome and I have been going to him for years. This dealership cares about their customers and is always willing to go out of their way to accommodate your needs. Highly recommend infiniti of Warwick!

Ca
Review №28

I recently purchased my vehicle here and my salesman, Thomas Hart, was extremely helpful and transparent with the sale. He was fully invested in making the deal for me and he pushed through . Definitely will be back in the near future !

Ro
Review №29

I worked with Bill at the dealership on a used car. From the moment we arrived we had a very positive experience. He had the car ready for us that we were looking at. No delays, no stalling, just professional and courteous customer support! He listened to what we were interested in and our concerns and worked hard to meet our needs. Followup information was prompt and complete. It was a truly positive car shopping experience! We found a different convertible that we ultimately bought and when I informed Bill he replied, Congratulations! I hope you are very happy with your purchase. Want to be treated professionally, reach out to Bill.

Mi
Review №30

Initially, I dealt with salesman David Gomez, who was very pleasant and friendly. After I bought and picked up the Audi S5 convertible, I had a few questions about minor issues and spoke with manager Jeff. He was very accommodating and the issues were resolved quickly to my satisfaction. I will definitely consider purchasing our next vehicles there.

Re
Review №31

Steve was exceptional to work with. No pressure & very knowledgeable! I would definitely recommend this dealership to anyone in the market for a new vehicle.

Jo
Review №32

Service has always been good. It’s satisfying to have the work done in the time that was estimated. I always enjoy having Sergio do the paperwork; his affable nature is refreshing!

Di
Review №33

I had the most wonderful salesman, Steven Romjue. He was very pleasant, informative, answered all my questions, helped me have the best experience Ive ever had when purchasing a car. I would recommend him without hesitation!

Ki
Review №34

I bought a new car from Infinity of Warwick and Thomas Hart handled the sale for me. I cant say enough positive things about Tom and the process from start to finish. He was professional and attentive throughout. This poor guy worked so hard to get me into the vehicle I wanted. Needless to say I am a very happy client and I strongly recommend this dealership.

Sh
Review №35

Our experience with Bill at Inskip Infinity was exceptional. Bill was extremely knowledgeable and personable. Brenda, their Finance Manager, went above and beyond to ensure our financing met our needs. We will continue our relationship with them for many years to come!

An
Review №36

Steve Romjue from Infiniti of Warwick was a joy to work with. He made the entire process seem effortless. His knowledge, professionalism and enthusiasm made the day experience worth it.

El
Review №37

I was originally looking for an older used car and once I got to the lot I found out it was sold. Steve, one of the sales people at the dealership, approached and asked if there was anything that he could do to help. I explained to him my situation and he had the perfect car for me. I was honestly impressed by everyone at the dealership. Not once did I feel pressured, I generally felt like they cared and they were very happy to help me in any way. Brenda, the loan person, was very helpful and getting me into a payment that I was comfortable with and did all she could the help as well. When I went to go pick up my car, unfortunately speed was not available so Bill took over and he was also very wonderful. I definitely recommend anyone trying to get into a car to stop here first. Dont be afraid because its Infiniti and you think you may not get approved. Its a great place, I love my new car and they have coffee- the perfect trifecta!Thank you Steve!!!

H
Review №38

I had a very positive experience in Service.Ron is my man in the Department.He really has a grasp on his job and is very nice and easy to work with.I have never had a concern that he would try to take advantage of me. A very good man!First class parts and expert labour.Always a loaner car as well. No matter how long it takes.H. Allen Strickland, MDWesterly, Rhode Island

Do
Review №39

I bought a 2017 Nissan Maxima from David at Infiniti. The service was very good, not high pressured, and definitely none of the let me go talk to my boss/supervisor back and forth. Test drive went well and bought the car the same day. Very satisfied with the service I received.

Be
Review №40

As a third time return customer purchasing a new certified used Infiniti, I was exceptionally pleased again with my experience. Tom Hart did an amazing job providing excellent service from browsing to purchase with the help of Brenda to complete the sale. The team was able to work with me to fit my budget and provide a great deal. Tom ensured I was satisfied with the whole process even after the car was off the lot. As always, the quality of the car sells itself also.

Ke
Review №41

My husband brought my car in for a recall and an oil change. Top notch service! From the moment he pulled in to finishing the transaction. Paul was extremely professional and curteous. Would definitely consider buying our next vehicle there.

Ch
Review №42

This was the most enjoyable car buying experience we’ve ever had. Every person we encountered went above and beyond to help us with a professional, yet VERY friendly transaction. Thank you so much to Tom (Sales) & Joe (Manager) for the fantastic deal you gave us on our Q60, Steve (Sales) for the personal tips about your previously-owned Infiniti, & Brenda (Finance).

CI
Review №43

Very professional and great service!!!

Me
Review №44

Bill Wise is amazing and made the whole sales experience wonderful. I felt comfortable with him and no pressure at any time. I would highly recommend seeing him if you have an opportunity and are looking for a great car from Infinity!!!!!

Ro
Review №45

The place is upscale, professional, parts arrived on time and service was pretty fast. Had my car in about 5 mins after I arrived and installed an oem spoiler for a quote of an hr and a half for labor. The service exceeded my expectations and they didn’t try to sell me any other services that I did not want or need. Overall great experience.

Sa
Review №46

I’ve purchased an Infiniti Q50 at InSkip Warwick. I have had my vehicle for a little over a year now. I LOVE my car! I also love the dealership. Every time I’ve called with a question or to make an appointment for service, their customer service goes above and beyond to help me. I’m extremely pleased and would recommend this dealer to everyone. I will definitely continue to work with them for all my future vehicles.

RI
Review №47

Excellent service department great communication. Sales department is great as well

wi
Review №48

Ive had some good experiences until yesterday none the less they are very pricey but it has always been convenient to bring my car in there for service for the reason that i can drop it off they set me up in a Service loaner and call me when the car is ready to be picked up oh yeah and I purchased the vehicle from them also so i called yesterday to schedule a service appointment and drop car off as my schedule is very busy the service advisor being Sergio tells Me that he can not provide me with a loaner because my factory warranty is up is that a joke its called a service loaner for reason if thats the case call it a factory warranty loaner and not to say that I didn’t mention to him that i already brought my vehicles in for service and had been given “service loaners” well my factory warranty was expired and car was being serviced not happy with infiniti of warwick picking and choosing who they would like to please thanks Sergio for not helping on that end i just found that very interesting on top of me being charged for my car to be factory updated with known factory issues not a good job this time infinti of Warwick

Je
Review №49

As someone who gets a new car every three years, I gotta say this has by far been the best car buying experience i have ever had. The sales guy Steve! was great. He never pressured me into making any quick decisions. He answer all of my questions and was very knowledgeable. Overall great staff, I highly recommend this dealership to anyone that is looking to buy a car.

Ma
Review №50

Appointment was convenient and service excellent

Je
Review №51

Definitely quick and super efficient. I made a last minute appointment to fix my tire and they got me in and out within 30 minutes! Super friendly staff and very satisfied with my service. Highly would recommend!

An
Review №52

Didn’t purchase but Tom was my sales guy and this guy is the nicest person and in all honesty almost bought the car cause I liked the experience he gave me. Finance lady? Not so great. Felt as if there was no effort from her but. Infiniti of Warwick is a place I would go back to, especially Tom!

ja
Review №53

PAUL R McATEE was very professional and responsive during our appointment

Ke
Review №54

Best service experience ever! Chris and his team went above and beyond to fix my mom’s car quickly and at a fair price. My family and I will never get our vehicles repaired anywhere else. Thank you!

De
Review №55

Great experience. Was looking for a preowned QX60 in a specific color. They didn’t have it but my salesman, Bill, was diligent and found it for me. Keeping in touch until the right one was available.

Lu
Review №56

Bill was a pleasure to work with throughout the whole process.

Li
Review №57

Friendly people and fair prices

Le
Review №58

I just bought my Infiniti this past April and have had nothing but great service from there! Everyone from sales to the service department are wonderful to work with and are very accommodating. I would highly recommend buying a car from them!

An
Review №59

Ron in the service department always provides exceptional service. He will give you updates and the status of your vehicle.He always goes above and beyond for the customer.Thank you always, Ron!Best,Antonio

Ke
Review №60

I had them look at my roof that was not folding, its convertible. they wanted $4,000 to fix it. when I got my car back, now my battery needs a jump every time to start my car. I dont know what they did to the car but its worse now than when I brought it there.

Ke
Review №61

I just wanted to say Thank you to Sergio Vaz. This past visit I was highly satisfied with my services.

Lu
Review №62

The service has been completed on time. The sales consultant has been knowledgeable and informative. It was a pleasant experience over all.

Se
Review №63

Awesome service department, thats all I can review, but our infiniti qx60 is great and when we buy another one Im definitely coming here.

Br
Review №64

My vehicle had issues during a road trip with my family and I needed immediate repairs. I reached out to Infiniti of Warwick and spoke with Paul McAtee who got my vehicle in for service. Understanding my situation he kept me abreast of what was going on with my vehicle with constant updates. He also informed me of a service that Infiniti provided to get my vehicle towed back to my home in Virginia and reimburse me for expenses with hotel stays and a rental car since the vehicle was under warranty. His customer service was superb and put me and my family at ease during this trying time. Thanks Paul!

Va
Review №65

Always quick and great service! Congratulations to the Infiniti team and specifically Sergio Vaz!

Se
Review №66

Everytime I go to this place. The service is A1!!! From top to bottom the service people do everything and more. Even the porters were great!!! I dealt with a guy named Paul Mcatee. Paul was very knowledgeable and kind. He knew everything about the vehicle and the recommended services. I can’t say enough about Infiniti of Warwick. I leased the car at Herb Chambers in Boston, Massachusetts because I knew a guy and he gave me a good deal but this maybe my new store for sales as well. Keep up the good work Penske. Paul Mcatee the service advisor is a keeper.

Do
Review №67

Great experience especially during these pandemic times. From Sam the GM, to Bill my Sales Consultant, to Brenda the Business Manager - they couldn’t have made the process any easier and straight forward. Definitely recommend.

Br
Review №68

Infiniti of Warwick it’s a great place to do business with. Whether it was buying my car from them or using the service department... always five stars.

Ke
Review №69

Infinity of warwick has always been professional at all time, they are nothing but the best much love and respect!!Kevin L.Matthew

Sh
Review №70

We had a great experience working with Bill Wise and Infiniti of Warwick. We would highly recommend working with him if youre in the market for a new car.

La
Review №71

On time, knowledge techs, competitive pricing and customer friendly.

Ro
Review №72

Great Job

Ed
Review №73

My wife and I purchased certified used Infinitis last year and couldn’t be happier with both cars! My wife drives a Q50 and I have a QX60. Bill, our salesman, searched until he found just the right car for my wife. He calls us on our “anniversary” and never forgets a birthday.The service dept is awesome. We drive 45 minutea for an oil change and it’s so worth the time. Clean, courteous, efficient are all words i would use to describe the service department!You can’t go wrong with Infiniti of Warwick!

Jo
Review №74

Great appearance of the dealership. Overall sales person was very attentive to our requests. Defiantly would recommend friends and family.

Ro
Review №75

Love buying my vehicles here. They make it easy and pleasurable. Very helpful in setting up all the toys too!

De
Review №76

I love this place. Very honest and responsive to my needs

Ga
Review №77

Great dealership. Very friendly employees. The service advisor, Ron Antonucci, is very professional. He answers all the questions I may have about my car and makes sure my car has what it needs to be as safe as possible.

St
Review №78

Inifiniti of warwick is fabulous to work with. Ron is our main guy!! Love him

Kr
Review №79

We have been faithful to Infiniti of Warwick ever since Ron serviced my Q50 the first time. He’s kept our car in fabulous shape, goes out of his way to make maintenance a painless process and has taken such good care of the car that it has given us no trouble at all. He’s been so wonderful that when we wanted to replace our other car, we obviously thought of an Infiniti. I asked Ron who he’d buy a car from, and he connected us with Steve in sales. And the process with buying our Q70 from Steve was every bit as enjoyable as having Ron as our service advisor. Steve did exactly what we asked, didn’t pressure us in any way and made us feel like we were the most important people on earth (even though he had a showroom of folks waiting for him). I can undoubtedly recommend Infiniti (the brand) and Infiniti of Warwick - I cant say enough good things about them. Thank you to everyone at Infiniti of Warwick! You’re all amazing!

Mi
Review №80

You can literally eat off of the Service Floor!!! Great service from checking in to checking out. I am so happy I bought an Infinity!!Clean, courteous and reasonably priced.

Sa
Review №81

The only reason I didn’t give 5 stars was because the gas gauge on the loaner car was at 34 miles to an empty tank. Yikes.Sergio the service rep deserves 5 stars.

Pa
Review №82

They fixed something I wasn’t expecting. A pleasant surprise.

An
Review №83

Oil change for the first time since I bought my qx60, very friendly and great customer service within 1 hr completed

gl
Review №84

Great customer service representative!!!!

kr
Review №85

Overall a great car buying experience!

Iv
Review №86

Tom Hart was so helpful in getting me the best deal he could on my car. The service is excellent and efficient.

la
Review №87

I had an amazing experience at Infiniti of Warwick! Steve R. is the most patient, kind, and non pressing sales associate I’ve ever come in contact with. I originally just went in to test drive qx50’s because I wanted a change. I decided to completely break out of my comfort zone and asked to drive some sedans. Steve allowed me to be completely in control of the test drive and once I decided I wanted to buy, he worked tirelessly to find the perfect car for me. I appreciate everything he did for me and I love my new car! If you’re tired of hassle....go see Steve. You won’t regret it!

Hi
Review №88

I recently purchased a QX60 from this dealership. The salesman was named Tom. He made my buying experience perfect!! Not only was he very educated on the vehicle he was selling. He was also very down to earth and personable. I really felt he cared that I was happy with my purchase and he helped every step of the way. I would recommend anyone looking for a new car visit this dealership, ask for Tom if you are looking for a pleasant experience!!!

Pa
Review №89

It was a very pleasing experience. The customer service was excellent and I got my service done in no time.

Su
Review №90

Sales and service at Infiniti of Warwick are second to none!Very knowledgeable, organized and professional! Shout out to Bill, Jessica and Miguel!

Bo
Review №91

Sergio is the best! Always helpful, courteous, and very knowledgeable.

Pa
Review №92

Service manager is excellent always top notch service

Vi
Review №93

Service is consistently excellent and price has been very reasonable. Ron from Service always accommodates my schedule and makes it very easy for me to do business with Infiniti of Warwick. My 2009 FX37 has 208K miles and rides better than most new cars that I frequently rent. It may sound like a paid commercial but I trust them as they are fair and get it done right the firs time.

Bl
Review №94

Great service, in and out quickly and realiability. Deff going to keep going back for excellent service and knowing every fix

jo
Review №95

Most professional with courteous personnel performing the work in a timely manner.

Ch
Review №96

Had such a awesome experience buying a new car from infinity of Warwick. Had the pleasure of meeting some wonderful people like Brenda and Yomer. Which made buying a car super easy and stress free. Don’t normally write reviews but I had such a great experience I had to share. Thank you infinity!

Mo
Review №97

Paul at service went above and beyond to take care of my infiniti q50 when they were booked this new year Eve. Will be coming back to schedule maintenance.

al
Review №98

Always friendly and professional. Best car service I have ever had. I would buy another Infiniti just based on their service.

Pe
Review №99

Service Advisor Ron goes above and beyond to make sure we are always taken care of even when he is not working. You just don’t see customer service like this anymore. The Infiniti team over at Inskip has to be best out of all the dealer chain and this comes from years of personal experience with all these dealers that just treat you like a number and not like a human. From sales to service to the parts department, hands down best dealership out of the Inskip chain. Thanks Ron, Shawn, Steve and all the guys down at Infiniti of Warwick that always give it 110%.

Ri
Review №100

An extremely smooth experience where I didnt feel pressured or rushed into making a decision. As a previous Infiniti owner it was an easy decision to get another. With the service that was provided it made it even easier to decide.

Information
100 Comments
3 Rating
  • Address:1085 Centerville Rd, Warwick, RI 02886, United States
  • Site:https://infinitiofwarwick.com/service/?utm_source=google&utm_medium=organic&utm_campaign=gmbmenuservice
  • Phone:+1 401-250-5912
Categories
  • Auto repair shop
  • Auto parts store
  • Car repair and maintenance
  • Brake shop
  • Oil change service
  • Tire shop
  • Vehicle inspection
Working hours
  • Monday:7:30am–5pm
  • Tuesday:7:30am–5pm
  • Wednesday:7:30am–5pm
  • Thursday:8am–4pm
  • Friday:Closed
  • Saturday:7:30am–5pm
  • Sunday:7:30am–5pm
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