Unfriendly staff, made me wait an hour at a window after I was on time for my appointment. Just wanted to grab my property. On top of this, they provided me with no list of my personal belongings and would not let me search my own vehicle to retrieve those items. Low quality service, zero customer service.

The associates were all helpful and friendly:)

Very polite, quick to assist in any way they can. You just need to go there with the understanding that THEYRE not the reason your vehicle and belongings are there. I was treated with respect and there were no issues with my vehicle and all of my belongings were exactly as I left them.

Terrible place to repo some ones cars in the middle of a pandemic sad sad individuals to do that get a real job

Missed payment on a car, got repoed. Thats fine, my fault. Settled with the loan company and went to get my vehicle back. In less than two days they had already sent it to auction. On top of that, when they took my belongings out and inventoried it, they stole my belongings. Had a big bottle of Armani Agua Gio in my center console that I had just opened and they straight stole it and had the audacity to lie about it because they had inventoried my car and didnt list it (cause they stole it). This company is unprofessional, sketchy as hell, and has the stickiest fingers of any company in the Hampton Roads area.

They reposed my bike broke my gate and now the side of shed is about to fall off. The claims lady has been ducking me for a week with no call back or nothing. Police even put down destruction of property but Thats fine cause I will have my lawyer take it from here.

For a repo company they were easy to work with and understanding.

A bunch of lairs! They claimed they did not go into my vechile but there is no way they could see half of the items in my car just from looking in the windows. Do not trust a thing they say.Update: had my van checked over for damages on the underside. Glad these folks are so professional, scraps to the entire under side. But they say they are professional and take great care! Wow I would hate to see what it would look like if they werent careful

Driver went through a stop sign didn’t acknowledge I was there looked Un concerned of what he just did I should’ve let him hit me.... you’re driving a company truck learn how to drive that truck !

Called 3 different times. The first time they had me on hold for 40 mins. Second time 15mins nd still no answer. I paid my bill why such a difficult time? Ridiculous

The driver literally driving on curves with my car attached and driving reckless when all he had to do was show simply paper work

My first and only experience with this company was more negative than I could explain. After having my vehicle towed into their shop, I realized that several of my possessions were missing. They claimed in the office that no one steals anything in a full inventory is taken of each item found in each vehicle. When I was giving my inventory list of contents of my vehicle, I asked why all of the contents work put on their inventory sheet. I had a game controller stolen and ID stolen as well as several other items. Not to mention that all my property was thrown into bags tipped upside down and I also received back several broken electronic items as well as a GPS and phone. I would have given them 0 stars but the minimum I could leave them was 1. Theft by employees is a serious offense and you should be ashamed of yourselves to allow that in a business environment.

At the end of the day its my fault I put myself in a position to have to deal with them and when I got there my truck was in the shape I left it and all my stuff was still in there. Lady at the front was nice, so I cant really be mad at them doing their job and not stealing anything out of my truck. Did a good job.

If I could give this place negative stars trust me I would. They dont care about the client or your property. And instead of taking responsibility for it theyll blame you instead. All of them are incredibly inconsiderate and rude to the core. I hope someone exposes them for what they really are and shuts them down. They all need to lose their damn jobs just like I lost all my belongings.

This place is horrible the people are rude and they go on lunch from 11:30 until 1pm. They put the closed sign on at 4:30PM so if someone did come before 5 it was too late. I feel like the way they operate is to rack up fees since they are closed on weekends.

You would expect a more personable experience when dealing with representatives that regularly handle disgruntled people. These representatives are rude, often escalating or provoking you with body language including rolling of the eyes and walking away while being addressed. They require an appointment to retain your property once it clears the lienholder. They charge a 35$ handling fee for personal effects. Personal effects are summarized generally with poor accountability giving risk to property theft/loss.

Professional and courteous. No problems.

Some of the reps were friendly on the phone, but others were rude. I kept getting tossed around between them and the banks middle man to get a status update on my vehicles release. Summs would tell me they were waiting on the middle man, and the middle man told me they were waiting on Summs to release my vehicle. I had my car payments set up under the wrong bank account which is why I fell behind on payments. They came and took my car because I missed two payments (never any other missed payments on my account). I really hope nothing is missing from my vehicle when I get it back.

This place is terrible and an inconvenience. I just called to retrevive personal belongings from my car (which includes a a MacBook) as I explained to the guy on the phone that I needed these items as soon as possible to complete school work. Not only did he say that a $40 fee would be administered, but at 2pm he said I wouldn’t be able to get my things today as I would need an appointment to do this when hey have no appointments scheduled from 330-5.I explained to him again that school goes on break tomorrow and I need the computer and other things today, and he refused to work anything out for me. I would not recommend, terrible service.

This company truly gets a bad rap because of the nature of the business. However, if you treat people with respect its reciprocated and that was my experience.

Not a business to do business with!I have never in my life seen such an unprofessional, lying, ridiculous bunch of people in my entire life! This place needs to be shut down. These people are absolutely worthless! They should be ashamed of theirselves for the way they conduct business. They have no respect for anyones property or belongings.I only hope that someday a lawyer gets ahold of them and takes them down!Too bad there isnt an option for NO STARS.

Crooks.

My car was wrongfully repossessed and this company towed it. Upon getting my car back, my money is missing out of my car, medical supplies, my wallet, social security card, w2s, clothes, and other misc. Items are all missing.i will be taking them to court but anyone who chooses to use them should know to verify all of your items because someone at their shop is a theif.

You will need an appointment to do anything here. If you pick up your property, they charge a $35 handling fee. They will not tell you how much you owe until you are current with your bank. I believe this is because their fees are exorbitant, but they will tell you its because the repossession fee you pay to the bank will be going towards some of your fees at Summs. After I had paid my bank all my overdue payments and a repossession fee, Summs gave me a breakdown of my fees with them; $150 for a key (if you have a key with locking/unlocking etc it will probably be more expensive, even moreso for a keyless car for a fob), $35 administrative fee, $35/day storage fee.

The staff made a terrible situation very easy and painless.

I have asked the state police to investigate theyre business practices. Anyone who hires this company should be ashamed.

Great company that is family owned and always does great business.

They are very rude and need to be closed... no customer service what so ever.

Very impressed with their knowledge and caring staff

Horrible service and all they care about is squeezing every penny out of you

This place has terrible customer service the receptionist guy is very rude and unhelpful .

Great place to work.

They took my items out of my car charged me $35 and I was missing some items. No one there shows concern. At the end of the day its still a business but its ran like a chop shop. Piss poor customer service and lack of respect for the property of others.

They WILL STEAL YOUR MONEY, worst company ever . Items are missing from my car and Norfolk police did nothing about it .

Employees got attitude

The name says it all

Repo business

Rude and long wait