I recently went to the office to get passport photos. With the premiere service, a set of photos is free. The woman who helped me also gave a recommendation on which post office was best to register for the passport so that I wouldnt have to wait months for an appointment.I went to the office on a Saturday. Even though the hours posted on the door indicated they were open, I wasnt sure because there were no cars in the lot. I guess they must have employee parking in the back.

We’ve been with AAA for several years no accidents no claims premiums still going up including the house home insurance

Yesterday we called AAA needing to have a tow. We did wait a good amount of time BUT we were not stuck on the side of the road nor were we in danger. The driver we got was absolutely amazing! My father had a tow truck business for over 50 years in the last 20 years he was in business he was a triple a tow truck driver. Avion, if I spelled it right, was knowledgeable, patient, and extremely thorough. He knew he was doing and was extremely professional and I would highly recommend the service especially if you can have him be the one who responds to your call. He definitely is a gem.

Very helpful with Trip-Tik for road trip to Marion, Virginia, from Virginia Beach! Lots of good suggestions for places to visit along the way!

Ive been a member for 42 years always helpful well spent money.

So I requested tow service on May 2, 2021 and the app stated that that the drive would be there in 30 minutes. Since they did not show up in 30 minutes, I called and no one answer in the call center. I tried to call for about a hour. When someone pick up they hung up on me. So I email on May 3, 2021 and have not got response from AAA. I got charged for service that I did not receive. I have been a member off and on for years. I am not planning renewing my membership.

Was not very pleased with the bundle package that was offered, got better rates with Priceline.

Today I called got with a representative and they clicked on me and why you asked because it was ten minutes before they would have left she acted like she was going to help me. Im from California and this branch makes AAA look like lazy should I say more. I’ve been a member for seven years.

Always have the best customer service even with COVID restrictions. I recently visited and they were still super helpful.

I have asked to opt out of their mailing list for YEARS! They do not respect this request at all! I constantly get mail from them. Going to give it one more attempt to be removed.

I applied for 2 International Drivers Permits by mail. I called to determine how to make out my check and was very pleased with the service I received. The permits were processed faster than anticipated and I received the documents in 10 days. When I called I was also advised that if you apply by mail, the fee is $20 per permit plus tax.

My membership renewal was great, without a hitch.

I dont recommend buying from from groupon. I received poor service from AAA 800 number when trying to redeem it and get roadside service. Once I spoke to tidewater associate I was able to resolve issues and she had great customer service.

Fabulous assistance when I most needed it from AAA and Angelos Service Center. Cant say enough good. Again, thank you.

Great staff and friendly service

Just an FYI as well as a bit of venting...Ive been a member of AAA roadside off & on for years. I just renewed after letting the membership lapse for a month as I was upset with 2 of the road-service visits this past year. Main reason I renewed - my son drives an older car w/ high mileage.On both occasions this past summer, we needed battery service.On both occasions, the roadside tech told me the battery was testing with OK limits. He said that he could replace it, but since it tested OK, they could not honor the warranty or replacement guarantee. Both batteries were less than 3 years old.Fast forward to a few days later & both batteries died.I did NOT get the new batteries thru AAA. Ending up spending the $$$s someplace else.I get that no one wants honor the warranty..... Everybody wants maximum profits with little expenses.But....not only did the roadside techs not really help, AAA lost the sale of 2 batteries.Starting to guess if I really need the coverage...Just stating my experience....

My SUV gave out Thursday night at the corner of S. Military Highway & Corporate Blvd. I managed to coast to a parking lot.When I finally got in touch with AAA, they were quick to get a tow truck flat bed to me. The AAA person I talked to told me that due to covid-19, I was not allowed to ride with the tow truck driver so I called a friend ahead of time to meet me before the tow truck got there. The AAA person also let me know the name of the Tow truck company and the drivers name. The tow truck driver called me to let me know he was close. I was very pleased with the AAA service.

Can not get anyone to even answer the phone, have called multiple numbers and get same recording and no answer

Great place for getting an international drivers permit if youre simply traveling or in the military. If you are military ensure that you claim it if its for official business.

Always pleasant people

Very nice place to stay

Great the tow guy was very respectful and fast thank you

Always pleasant

Very good service

Disappointed is an understatement. AAA is not what it used to be. Misrepresenting roadside services is just unacceptable. Called membership services to report the incident, more bad customer service. They rip off people when they are in a vulnerable state. Buyer beware. Ill be using my auto insurance towing service option. So much for over decades of loyalty!

AAA is awesome they are the bomb. Very helpful. Charlene Lee

Great option for used cars towing. Pays for ots annual membership with the first tow.

Fast and friendly!

I lost my card got that special for sign up and someone in your household can be on your membership for free went to get a new card and was told that I didnt exist on the contract and never heard of it but they sent both cards to our home with her name and one with my name on it so they tell us that will ad me but have to pay more when its time to renew the policy and when you do need them your call gos to California so good luck watch there specials I wont resign again just use my insurance company package

Always there when you need them very professional, knowledgeable technicians

Only leaving one star because I was quoted $1100 to replace starter in my car and the very next mechanic I called only charged $240...job took a day and I just felt like people should know its always good to get a second opinion

Great

I booked a room through AAA travel via telephone this afternoon at Playa Largo Resort & Spa in Key Largo (a Marriott property). It was to be for a Bi-Level King Bungalow for 1 night at $287 (plus tax & resort fees). Everything was correctly read back to me & I provided a card to hold the reservation. A few hours later I received an email confirmation, but it was for a Partial View Standard King room, not a Bungalow. I immediately called AAA who contacted the hotel and tried to correct the situation. I was told, however, that I would now have to pay an additional $808 to get the room that I originally booked. I asked to just cancel it and that I would stay somewhere else, but was told that I would be charged the full amount for the room by the hotel because it was within 7 days. This an absolute outrage! I have never dealt with such incompetent, unreasonable people in my life. I will NEVER use AAA for any of my travel needs again and I will never stay at another Marriott property

Very nice office. Very helpful people.

AAA is great. Had it since I was young adult. Helped me out odd more jams then I would like to admit. Towed my truck when it broke down, jump started my truck and helped me get in when my son locked my keys in the truck. Changed a flat tire and even help when planning a trip. The corporate office is huge. Great staff.

Loved it!

Great employees and a great place altogether!! AAA is the best!!

I called since Saturday and they said theyre only responding to emergencies. Im not sure why my car flooded out up to my knees wasnt an emergency and with no where to go in the storm wasnt an emergency but no one came to help me. It is now Monday and no one still can come tow my car. Last night they had told me someone was on the way so I got a ride there to my car and waited over two hours, then they called me back to say never mind. I dont know what the point of having this service is at all. My whole family of 7 pays to have it every month and I am wondering what the point of it is if they cant help you in a true emergency. Extremely disappointed in their service. And I do not ever go driving in bad weather, but it was my familys wedding and the meteorologist gave a terrible forecast this weekend also and it was way worse than they had predicted. Very upset with their service. Car is still in the road. Totaled.

Great service! Fast and friendly!

Great place, great service, excellent company !!

You know as well as I do at service cannot be beaten

I have been a AAA member for 24 years, and sadly this will be my LAST. I have paid thousands of dollars over the years to provide myself and my children with AAA emergency services. A little over a week ago, my 17 year old son needed a tow on a Sunday evening. He called AAA and after a long wait, a tow truck driver from Burkes Towing responded. He roughly handled my sons car, attaching it to the bed of the tow truck incorrectly, causing $700 in damage to the tie rods and thus the alignment. The driver was unprofessional and never provided any paperwork or obtained signatures from us. After he literally dropped the car off of the bed of the tow truck, he split with no words. A few days later, after bringing the car to an auto shop and realizing the damage that occurred, I reached out to AAA, incorrectly thinking that since they have taken care of my family in many emergency situations before, they would back me up by holding this tow truck company responsible for the damages. NOPE. I WAS WRONG. I filed a damage complaint with Teresa in Member Relations. She then referred it to Kinesha Sutton with AAA Tidewater. I provided documentation from the auto shop about the damages as well as pictures of damage. When the car was in the shop, I even attempted to invite someone from AAA to see the car on the lift so that they could see the damage. Ms. Sutton with her boss at AAA denied the claim saying they do not believe the tow caused the damage. Sight unseen. UNBELIEVABLE. And the sad thing is, AAA will continue to do business with Burkes Towing, putting more members at risk. I am BEYOND angry and disappointed that after the THOUSANDS of dollars that I have paid to AAA over the years, they refuse to take responsibility in the smallest way for the damage that their contract tow truck driver did to my vehicle. The WORST customer service experience EVER.

We broke down and immediately called Triple A. It was 630 they texted saying they would be there at 702. It is now1003. Still no tow they now say 1030. This is the worst service ever. Thank god my cousin came and picked up my elderly mother who is on oxygen. We have never had issues like this. Absolutely horrible. We were on rte 13 headed to the bridge and told we are in an inconvenient ares. Really....really so we sit here for over 4 hrs. Totally unacceptable.

Great service for the value

Very helpful in changing our policies for our move to Virginia Beach. Natika was very professional and pleasant.

Great directions to different places in the area

Best outfit I have ever used.

Great experience

Rude customer service.

Got routing map to St Johns Mi.

Great place to go when making vacation, booking and information

Helpful Pleasent Staff

Friendly and convenient. Notary service is a hidden benefit.

Very helpful.

Dont take your vehicle here for inspection they find ways mess your vehicle up so they can charge you for multiple services

Professional, polite and helpful staff.

Very helpful agent.

Excellent service

Friendly helpful workers!

Safety classes, travel help, and friendly people. Ive been a member a couple decades and I have been let down or regretted it.

Friendly

Must helpful

You can do and get driving program and much more

Great customer service

Love Love AAA

👍 service

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We can only thank you for your support. We were a little lost on our road trip from Virginia to South Carolina. We stopped at this branch for information and some maps. That was the best idea we could have had. The staff were extremely friendly and helpful. We got a more than extensive map and information package and also insider tips. Special thanks are due to Mr. Kennedy. Thank you so much!For everyone who needs help, stop by!With best recommendations from the Münchow family from Germany