I’ll be totally honest and say I had my doubts about this place just because of how quick, nice and easy they were to work with and drop off my vehicle. I did a thorough walk around and pointed out my concerns one by one with Matt and he listened. I thought it was too good to be true. My car is 26 years old so I was mainly concerned about the color not coming out right due to the aging of the paint. They told me it would take 7-12 business days and work was completed in exactly 7. I did a thorough inspection by myself when I went to pick it up and couldn’t find anything I didn’t like and then a follow up walk around with Matt again. Outstanding professionalism by the staff and I couldn’t be happier to recommend Performance Collision to anyone who is reading the reviews here. Thank you guys so much!!

Performance Collision Center was the finest body shop with which I have ever dealt. They negotiated with my insurance company to correct an estimate error (wrong part) and had my part (the correct one) painted and ready to be installed within two days. For the repair, I was in and out of the Va Beach shop in less than 30 minutes. Each employee I encountered was properly personable and professional. I highly recommend Performance Collision Centers.

USAA provided this company to fix my vehicle after an accident. Everything was so smooth from appointment to rental car to pick up. They all work as a team and it went seamlessly. The car was ready earlier than I expected until the alignment folks found that my tire rods were bent. They had to wait for parts so that took another 5 days. There was one problem when I took it home. The blind spot sensor didn’t work, but I just brought it in after work, and they fixed it. Did my work in the waiting area so not too inconvenient. I would definitely use them again. Clean, professional, always returned calls. Price came under estimate. Highly recommend.

The employees are very professional and took care of my vehicle! I would highly encourage you to do business with this shop because they get the job done right the first time! Thank you for your help!

It is a difficult decision where to have your brand new vehicles collision damage repaired. Performance repaired my Lexus to its original collision. Their staff made the process easy when scheduling the repair, by having a ride to rental car lot, completing the repairs on time and very close to the estimate, and keeping me updated every step of the way. Their entire staff was a pleasure to deal with.

Great experience with them. Very helpful and keep you informed of the status of your vehicle. Will always be my choice if anything happens again

Great service from drop off to pick up. I was kept in the loop via text and calls on the progress of my vehicle. Even though it has over 220k miles, they treated it like it was a brand new vehicle. Partnering with Enterprise Rental made this a one stop shop…literally. Thank you again for a phenomenal experience!

Great place,honest and ET is a good guy. Never had a bad experience there. A+

I found this business to be 5 stars!They were extremely friendly, professional, accommodating, and did an awesome job on the body work on my car.Highly highly recommend them !

My only mechanic. E.T is a great guy, knows his business fairly priced. Cant go wrong here

My car had a minor body work done. I was most impressed with the personal service. I think they vacuumed and wiped down the interior. It looked better than when I brought it in :)

Performance Collision was recommended by my insurance company after I got in an accident. I reached out to them and set up an appointment to inspect the damage and get me an estimate. Dropped my car off on a Tuesday and got it back on the next Monday. They texted me with updates about everyday. Very professional and personal team that did a great job repairing my car.

Second time repairing my vehicles. They are superB on their work. Will recommend 100%

Flawless front quarter panel collision repair. Professional and car was ready in a timely manner.

Very very professional, great communications kept us informed of every step they had to do. Highly recommend them

Very happy with the work performed. The repairs took a little longer than expected but I was kept up to date and informed throughout the entire process. They made the car rental process very easy. I highly recommend this shop!

We had to wait almost 5 months for the repair to be completed. Some of this issue was out of Performance’s control. We did not receive regular updates. We had to call to find out. We finally attempted to pick up the vehicle and found many issues. Door, trunk was not aligned, finished painting had severe orange peel. Interior had sanding dust all over the custom mats. Wind screening was missing. Trunk mat was missing. Napa leather seats had scratches on them due to someone laying suspension parts on them without covering the seats. Now my car is at performance again because of the replaced door not aligning. This was not a good experience to say the least!

I would highly recommend performance collision centers for your auto repair needs The staff is very professional they keep you updated along the way with the progress of the repairs on your vehicle

I love the staff. They they are always nice, very responsive and courteous. They do excellent work, they keep you updated along the way and have always completed the work on time. I had to bring a few of my vehicles in and I have never been disappointed. I would highly recommend them.

Justin was great to work with. Very knowledgeable and polite, always going out of his way to make sure are aware and up to date on your repair process. The quality of work was second to none, i have pictures of the entire process and seeing the end result it looks as though my car never had an accident . This business is a great one to work with, knowledge, professional, and amazing quality of work.

The business itself did a good job. I wish there would have been more communication with the customer instead of just the insurance but that is another topic.

They are awesome! They provided excellent customer service, kept me updated on a regular basis without having you call and most importantly they worked hard for my to get my vehicle back for a very important day! Performance Collison exceeded my expectations once again!!

They repaired my Honda civic and did an amazing job. Very happy with them and the service they provided.

Damaged my right side passenger mirror and advised the shop that I did not want to bother with a rental since my vehicle was still drivable. Matt Santarelli was on top of things immediately! He ordered the mirror, had it painted, and then phoned me to stop by with the car so that the technician could install it. Everything was done in less than a week and it looks great! The office staff was super friendly as well. I highly recommend them for being efficient and providing quality workmanship!

Excellent repair on daughter car after accident, very pleasant and helpful office staff

Awesome, friendly people that did a great job! They also detailed my car which was great.

Great quality, efficient! Geico official repair shop!

Always great and timely service! And I got an appreciation gift as well! -RH

They were very thorough in their service.Thank you for a great job.

Great place to have car repairs from an accident!!

Alright, let me start out by saying that if there was an option to give negative stars, I would have done that. Giving this collision center 1 star is the same as saying the Hitler was a good guy, you get the point. I brought my car into this collision center that is sponsored by Geico for some repairs to my front passenger door after someone dinged it in a parking lot. Not to bad, just needed to be popped and buffed and then re-painted. It took I think 3 days and the check in process was easy. The Geico team there took a look, told me the run down, got me in a rental, and I was out of there nice and quick. Geico did great the whole way, so if anyone here thinks this has anything to do with Geico, it doesnt. Anyway, When I got my vehicle back, a pearl black, 2017 Subaru WRX, The passenger side window wouldnt go up after I would put it down, so that was strike one. They had to reprogram the computer for that window to make it work. Not a huge deal, but still like...come on, thats pretty simple and they should have thought of it. I get in my car after that, and take it home. I was told that I can wash like regular, but not to wax/clay bar/polish for 1 month. I followed there rules, and did just that. Upon my first wash, I noticed some Haze on my windows. Literally all of them. Around the edges mostly, but some on the center and some on all of them throughout. When I tried to rub it off, or clean it, I also noticed that my top Running boards I guess you can call it, had a haze as well, my roof, parts of my side skirts, my hood, and my rear passenger quarter panel. Welp, it was over spray, and A LOT of it. So I took it back to them and they told me that I could come in and get it taken care of whenever. All it would need was a clay bar and I would be out of there in an hour. Soooo a clay bar was false, it was over sprayed paint that had cured already. I knew it wasnt coming off with a clay bar. After that I left with my ship to go out to sea for a bit since Im in the military, and was gone for a month. I got home yesterday, and bought some stuff to detail my car, and try the Clay bar technique these geniuses thought would work. I started with a clay bar after my wash and noticed some very great stuff. In fact, the clay bar was not taking car of the overspray! Amazing! I never would have thought! Also, on the bottom of my rear passenger door (Which isnt even the door that was hit) had some really bad black runs on the bottom of it! How wonderful! Im so beyond livid, and kind of amused. See, I like when people do terrible jobs, because that means I get to point out the fact that RICK HENDRICK COLLISION CENTER IS ABOUT THE EQUIVALENT OF LETTING A GROUP OF THIRD GRADERS WATCH YOUTUBE AND THEN WORK ON YOUR CAR.

Let me just say for someone who has used Performance Collision (formerly Hendricks Collision) on several occasions Desiree Backus has been AMAZING!! She goes above and beyond with communication and taking of any issues on my behalf. Desiree has a great work ethic and is there for her customers by email and phone. 5 ☆s is not enough for what she deserves!! We appreciate you Desiree! The Eisels

So Sent my brand new Tacoma for a scratch on the side. They took their sweet time to fix it. It was good work so I started inspecting it and found a scratch in my bumper. Looks like if they just dropped it on the ground after removing it for the paint job. Front desk never picks up the phone. I had to call to the office instead. Now my truck is going to stay there for 1 more day just because their fault. No compensation what so ever. They drill out the rivets holding the gas intake to paint it but left all the metal pieces that came off from the drilling. Very unprofessional that situation.I DONT recomend it.

I had insurance repair work done on my vehicle a few months ago at another shop. Something wasn’t done correctly and I was referred to Shawn Neronski and Matt at Performance Collision Center. They were amazing. Extremely knowledgeable and I was confident with them repairing my vehicle. I highly recommend Performance Collision Center.

Looks brand new like I never rear ended anybody.. lol thanks!!

Unfortunately, Ive had to use there services several times due to members of my household. But, they are my go to for accident related body work. They are on my insurance companys (USAA) network list. Excellent workmanship and communication.

Great experience. Car looks great!

Being a military family in a military town, you never know who or what business you can trust. You always want to find one that won’t take you to the cleaners or take advantage of you. At Rick Hendrick’s Collision in Virginia Beach, you don’t have to worry about any of that. They are friendly, caring, and try their best to find a solution that works for everyone. I have had to use them on 3 different occasions in the past few years and they were superb every time. I have nothing but praises to say of their work and professionalism. If you need work done, go ask for Dan. He is amazing and will do everything in his power to help you out!

Friendly staff, pay attention to details and ask a very decisive question about your car.

Love this place! Desire kept me informed with everything the technicians were doing and when I will have my vehicle back. She answered all questions I asked. Shes always so professional and patient. Love working with herGarcia Family

Dan & his team did excellent on my Jeep, looks brand new again! I couldn’t be any happier. I will be bringing my vehicle here from here on out and referring people to here. They made this experience quick and easy, you know how frustrating not having your own car can be!Thank you performance collision!

My son and I went here to get my truck fixed. I didn’t have rental car coverage and I decided just to leave and bring it back in the morning but the manager stopped me. He had me in and out of there in 20 minutes because he was concerned about my son and my safety. I never write reviews but they do great work and deserve star status....thank you very much for being concerned for our safety and fixing my truck so quickly.

The work was impeccable. I was surprised to see my car return to original look after my accident.

My entire experience with Rick Hendrick Collision Center was so positive. The receptionist was very pleasant and helpful. David was professional, helpful, and knowledgeable. They kept me informed with text messages about the repair. My car was repaired beautifully! I hope I don’t have another accident but if I do I would happily return to Rick Hendrick.

Mitch and the team went far above my expectations!!! I am almost looking forward to my wife hitting the other side of the car to get it looking as amazing as the repaired side! Thanks again!

This place is awesome! They have such high expectations of their own work that you dont have to worry whether or not your car or truck will be fixed right. They employ the best technicians and facilitators this area has to offer. By far the best place to get your damaged vehicle repaired to factory specs or better. The staff is super friendly and very helpful throughout the process, I couldnt ask for a better experience. Itd be like asking a genie for a fourth wish!

Amazing experience with this location. Hospitality was great. David Oakley and his team did an excellent job making my vehicle perfect for me! David did not want to give back my vehicle until it was to his expectations! I was completely satisfied with that and how I was kept informed on the status of my vehicle throughout the repair time. Thank you to everyone that helped assist me! HIGHLY RECOMMENDED!

Awesome customer service.

These guys do great work and standby on their guarantees. Could no ask for better service.

I highly recommend Geico and the express repair team here! They were all extremely professional and helpful! Kendra was amazing with all her updates! I love that they washed my car and even went as far as to vacuum the inside and clean her (Betsy 2.0) up! Very pleased with the service provided! Thanks so much!

Excellent service!!! David and the Rick Hendrick team listened and found solutions for all of my questions and concerns. My care has been restored and drives like new. Thank you all very much for the impressive service and repair work! Best regards, Aaron

Highly recommend! David Oakley and body tech Colby took very good care of my daughters car repair. Communication once the car arrived was superb! They have very high expectations of their own work! Thanks again for making our experience First Class!

After months of no answers to what was wrong with my car from a retail car shop, I called Rick Hendricks and was told my car had an extended warranty on the water pump causing the exact issue that I was experiencing with my car. I got an appointment with the dealership and was called the same day with an update on what was going on and other issue they found. I was not prepared to be able to pay for all the additional cost so my service advisor Aj assured me of what was necessary and what could wait. I am very pleased with my experience.

Everyone at this office is awesome!! The customer service provided was phenomenal. Desiree at the front desk knew exactly what she was doing, she was very informed and helpful and made us feel 100% comfortable with getting my repairs here. HIGHLY RECOMMEND!!!! No other auto shop compares to the service provided here + an amazing staff full of smiling faces!! THANK YOU!!

This place is amazing. I originally came to them to have repairs on my car from a car accident in February. Dan, my adjuster, handled everything perfectly and did an awesome job and was finished before originally quoted. I think that my car looked better AFTER they fixed it so I couldn’t be happier. Fast forward to this past Friday. I was grocery shopping with my almost 3 year old daughter, put all the groceries in my trunk. Got home, trunk wouldn’t open!! I was stressing out to say the least. Took it to Hyundai because I’m thinking there should be some type of emergency button or way into the trunk if this is some sort of manufacturers glitch. They took a quick look at it and asked me if I had any recent work done because they could see it was NOT gonna be an easy fix and it was something in the BODY of the car and to do anything more would cost ME a TON. Special needs mom of 3 I couldn’t tell you how my heart sank. I did have rear end damage so I thought about it and called Rick Hendrick to see if they could help me even though it had been 4 MONTHS!! They told me to bring it RIGHT in. No wait, no appointment. Met Desiree at the front desk and she got my adjuster, Dan, came out just as nice as could be and looked at it outside. He said he wanted to pull it in the body shop for a closer look. I’m thinking the entire time how my groceries were gone at this point as most stuff was to be refrigerated. A few minutes later he told me what the problem was and explained my daughters pool noodle was the issue. When I slammed my trunk closed at the grocery store I slammed it hard to get that pool noodle in and I broke the inner latch assembly thing. 🤦🏻‍♀️🤷🏻‍♀️ They quoted me a price and told me they could fix it right now even though it was my fault. He barely charged me anything more than the part. Part was about $100 and my bill was $120. I didn’t get paid until Monday so I couldn’t pay them that day and Dan made a call and came back and told me they’d still fix it and I just had to pay Monday! 😱Desiree suggested to Dan to put my groceries in their personal fridge and HE DID, gave me the remote (yes they have cable) and told me make myself at home and got me fixed and on my way despite already being extremely busy and backed up they still made me just as important as the people who were getting thousands of dollars of work done! Thank you Dan, Desiree, Manager Mitch for letting me pay on Monday, and Mike who fixed it for the exceptional customer service and going above and beyond for me!

I don’t usually give reviews but when I do it’s because My service was over the top and that’s exactly what I got at Rick Hendrick. The staff was amazing and aside from a minor glitch that happened to be on my insurance carriers side that Mitch was able to straighten out, everything was amazing and on point. My repair was done so well that I can’t even tell I was in an accident. Great job and thank you guys.

THIS PLACE IS THE BEST!!!! If I could give them more stars I would! The customer service you will receive here is far better than any place I have ever been! The staff, David and Theresa were so helpful and ensured you were taken care of. I never had to wonder what was going on with my car, they communicated with me every step of the way with a text message then a follow up phone call. You never have to call and ask whats going on? It was so helpful and made the process that much easier! I HIGHLY recommend this place!! Great people and great work!!!

Very professional, prompt and courteous service. They did a great job on my repairs.

I’ve been to this location twice, both times I’ve been very happy. Front desk is always extremely helpful and friendly. The manager Mitch looked at my car for me after the Norfolk Rick Hendricks location did “repairs” on my vehicle. Come to find out, after replacing the AC condenser, he believed the AC wasn’t charged at all. In less than an hour I had my car back and my AC was actually blowing cold. He told me to keep an eye on it and give him a call if I had any more issues. I’ve also had an estimate done on a previous vehicle at this location, and they’ve always been extremely helpful and knowledgeable. If you’re looking to take your car to a Rick Hendricks shop, I would highly suggest the Virginia Beach location.

Great customer service and got my car in and out 4 days ahead of schedule. Although I had minor work done, it was still a very nice job. Only had the rental for 3 days and they even made my reservation more convenient. I definitely recommend this shop. David was excellent in taking care of my ride. Thanks for the pleasant experience.

Super impressed with the service and customer service that I received! Everyone was very friendly and accommodating. The store manager went out of his way to calm my nerves! Highly recommend!

I had a great experience here. Every thing was quick and done right and dan Jacobs even got me my truck back early. I’d recommend this place to anyone looking for a job done well and fast!

Dan Jacobs was very professional with explaining the services that were done to my car. I was notified every step of the way. great company for service of your vehicle. I promise you wont regret it. Dan deserves a promotion!

Thank you! Thank you! Thank you! Team work makes the dream work! I know that this sounds sappy but it is certainly true. From working with my insurance company to the rental car employees and on top of that the awesome Collision Center Team - this is the place to be if you ever have to get collision work done.

Took my car in to get the left side repaired from it getting side swiped while parked. They did an amazing job. Dan dealt with my estimate and made everything easy and got my car back to me ahead of time. I’ve come here before and I will always come back if any more work needs to be done. Thank you guys.

Jennifer Williams (Hyundai owner)Excellent customer service!!David Oakley was awesome! I get nervous when dealing with auto repair shops because I fear I may not understand everything that is going on because some seem to talk above your head. So I always pray I am lead to a Center that has great patience and a real passion for what they do. I hit the jackpot with Rick Hendrick Collision Center !!!!! From the rental car, the estimate, to the day of receiving my Hyundai back, David walked me through every step. It was a one stop shop. He handled everything with my insurance adjuster and so on. I received calls almost daily and/or when I left a message. Explanations were given to me in terms that I could understand. Definitely will recommend and will be a customer for life if I need repairs again!!!!I cant say enough! I really was impressed and felt that my car was in good hands!! Thanks David for everything you did!! You made a stressful situation into a peaceful experience.

I have been trying to schedule repairs for more than a month. First, I was told that the guy they gave my information to had left the company. So they gave it to another guy. It has been over a week and I have still not heard from this establishment. I have a check from the insurance company which is about to expire. I called today and got no answer, no message, nothing. So now I am going to turn to the other company that gave me an estimate and hopefully I can get some repairs!! I have been to this group before and was very satisfied, so I am not sure what is happening.

Great and fast turn around. Car was repaired over the weekend and overlooking it, recieved it in like new condition. Thanks. Why 4 stars? When I arrived at work an hour later, I opened the trunk and found white powder all over the place. A thin layer, but all over everything. Not sure why this was, and Im sure a quick vacuuming will clear it up, but nonetheless, I wish it hadnt been like that.

Always great customer servive

David gave me by far the best customer service experience! The work was done sooner than expected and he took care of me so I didn’t have to worry about anything. The repairs came out so well you wouldn’t even know it went in to be fixed. Thank you David!

Hands down the best people to deal with. My car was hit and this was a lot at one time, David Oakley and his team did such an amazing job made the process so easy for me and kept me up to date on everything that was going on made sure things were perfect before i picked my car back up i highly recommend this shop in Va Beach. thanks again guys!!

Great customer service all around from the woman at the front desk to David who worked on my car. David was fantastic! He took me around my car and explained in terms I could understand what they would be doing to my car, so there would be no surprises. I got texts from Rick Hendrick Collision center at every step to keep me updated. They got my car back to me a week early! Just in time for Thanksgiving! Hopefully I never have a reason to come back but I would definitely recommend them for anyone else!

Dan was awesome! He got my car looking better than it has in years, and even vacuumed it out for me. He was friendly and funny and my car was repaired earlier than expected. I wish the insurance portion of getting my car repaired went this smoothly!

The best shop in Virginia Beach! All the staff from the front office, the mechanics and management were professional and kind throughout my service. My suvs windshield, front tire and rim were damaged in an accident and they assessed the damage quickly yet thoroughly and had me in & out of the shop and in a rental car in no time. My car was fixed and clean in less then 48hours!!!! When my rental car had a malfunction (unrelated to this shop) they sent a vehicle out to pick myself and children up on the side of the highway so I didn’t have to wait hours for a tow. Again cannot rave about this shop enough the people are so great and went above and beyond to provide THE BEST customer service!

Great job and very quick repairs.

Rick Hendrick Collision VA Beach is awesome!!! Initially dropped my car off on 1/2/2019 to get repairs done. Received a phone call from Dan Jacobs that same evening stating he found issues with the repairs that were completed by another collision shop back in 2013. This speaks to Dans integrity. He was up front and honest from the beginning and told me it could be eventually deemed a total loss. He just called me and stated it is a total loss. I want to thank Dan Jacobs again for his professionalism! His passion for his work really shows.

Our van was hit on the side. The insurance of the person that hit us had minimal choices for auto body shops. We went with Rick Hendricks, which ended up being a poor choice. They had our vehicle for over 2 months and it was constantly something every time we called for an update. Then when we finally were able to pick it up we noticed a new crack in the window glass that was not there before and windshield molding clips that were broken. It went back in for service today but under no circumstances were we letting it stay overnight this time. Get it home today and now we discover the passenger door won’t open and the manual lock on the inside is crooked. We have been beyond patient with this place. I would not recommend them to anyone.

Great service and very knowledgeable staff. Completed my car swiftly and the exact time they said it would take. Best service from the stores manager!

Ive had a run of bad luck this Fall and Ive gone to Rick Hendrick Collision (more than once). Each time Ive conducted the business of getting my car repaired with Dan Jacobs, and I will say that Im extremely satisfied. The repairs were great and the car was done early. Even though I hope to never need the services of a collision center again, Ill definitely choose Rick Hendrick Collision in Va Beach again.

I have been here before after my car was previously hit. This time I had scheduled an appointment, as my car was hit while it was parked, and on the way to my appointment, it was hit by a hubcap flying across the interstate (couldnt avoid it without wrecking). They did the estimate for both repairs as my insurance company was sending them the second claim for the hubcap damage. The work the first time was done wonderfully (the paint matched perfectly and the stripes on my car have to be custom done, but were matched perfectly as well). The staff are all professional and very courteous.

DONT TAKE YOUR CAR HERE!! When my car got hit back in August, my insurance praised this place so I had them tow it here. BIGGEST MISTAKE EVER. When they estimated the time for me, I was told it would take 2 to 3 weeks to fix. When 3 weeks came around, I called asking if my vehicle was ready for pick up. They told me it hadnt even seen the shop yet! They told me call back next week to see where it is. When I called again, they said itll be in the paint shop by Friday and ready for pick up on Monday. I called that Monday and asked if I could pick up my car and they said, no, its scheduled to be in the paint shop by Friday. When I asked the lady why it wasnt in the paint shop LAST Friday, like they said it would be, she couldnt give me a straight answer. When I called on that next Friday to see if I could pick my car up on the following Monday, they told me it wasnt even in the paint shop yet! That was the same EXACT thing they told me a week ago! RIDICULOUS. They told me call back next week, and guess what they told me then too? THE SAME EXACT THING. They had my car for 2 MONTHS and did jack squat with it for the majority of the time it was in their possession. Absolutely UNACCEPTABLE! I got NOTHING for compensation and they didnt even offer to pay for a rental car for keeping my car WAY over the estimated time they told me and my insurance! They wouldnt even let me pick up my car until after they aligned my car. Then when I finally got my car back, the alignment was so off I had to take it to a different shop just to get that fixed!TAKE YOU CAR SOMEWHERE ELSE!

This collision repair center was exceptionally professional and efficient. All of the staff members were highly knowledgeable and Dan genuinely cares about his work and made certain that the repairs on my vehicle exceeded my expectations. Thank you all!

As we all know driving in Virginia beach sucks, thats why your looking for a collision shop! I used these guys 3 times and every single time they provided transparent and outstanding services.

Looks like new.thanks performance

I was in a time crunch after damage to the front of my car soon before I had to leave on a trip. Hendrick’s turned out a quality repair on a tight window. Great experience. Idk of many shops in the area, but I’d confidently recommend Rick Hendrick’s to anyone

Everyone there was extremely helpful, and made the process as smooth as possible. I was expecting a lot of hassle but Mrs. Backus I think her name was, she was polite, patient, and determined to help. Definitely recommend

I went to Rick Hendricks Collision’s Center by the Lynnhaven Mall. The staff is very professional and helpful throughout the whole process of fixing my car. David Oakley was extremely helpful and professional, pointing out some other issues that I was unaware of. I received my car back ahead of schedule. My car looked like I got it straight from the dealership. Thank you for a job well done.

Did a really good job on my 2019 civic sport. 💯💯

These guys took my car in the same day of my initial quote appointment for the insurance and had my car back to me 2 days later under the deductible amount. The work was pure magic and no extensive work was necessary to keep the original paint shining on my car. Cant ask for more. These guys know the business and do great work. Thanks Mike!!

Its been a a long time since I had GREAT CUSTOMER SERVICE. Thanks to Dan here at Rick Hendricks collision. From the moment I dropped my car off, until it was finished. This is the place to go and please ask for Dan. Oh yeah, and the work on my car was AMAZING. Good Job!!!

Just got my car fixed and I am so pleased with the work that was done. The receptionist Kendra Dick was outstanding and so helpful with going over the damage when I got there. I will be recommending Rick Hendricks Collision Center. Awesome Body work.

Great Job. My car looks brand new. Dan did a great job with keeping me up to date and they finished my car a week early. Definitely left a satisfied customer.

The quality of the repair was good and the people were great. However, the attention to detail was not there. I had to go back twice to get my turn signal and door unlock sensor fixed and then a second time for my horn.

Absolutely amazing! The entire front right end of my car got smashed in while I was on deployment. Dan got in touch with me and my car was good as new when I came home. Amazing work and unbeatable services. I cant Express how grateful I am. Thank you again!

Rick Hendrix customer service is absolutely terrible. From the start, I asked how long it would take to get my vehicle done. They said less than a month. LIES! They have had my car for a month now & cant give me a set date when it will be done. I was told before Valentines Day & well give you a call. Next I was told Presidents Day & well give you a call. Then I was told Wednesday & well give you a call. Its now Thursday, I CALLED to check on my vehicle since Ive NEVER received ONE call from them & now Im being told Friday & well give you a call. Ive called & left messages that were not returned. Im regretting taking my business there. Regardless of how I feel, they are making a profit off fixing my car. I wish I had taking my business elsewhere & someone with better customer service would make the profit.

The absolute best! I have used them twice now. (Hampton Roads drivers are insane). They were prompt, courteous and friendly. Kept me updated each step of the way. Five stars are not enough for this place!

Best experience possible. David was great patient and understanding. Kept me informed on the progress of my repair.

Customer service was superb! Kendra at the front desk, Jerome, and Adam from enterprise rentals all deserve standing ovations! Treated us like family and kept us current and abreast of repairs. Would highly recommend to others.

Vehicle was rear-ended on 10/17. USAA recommended this collision center. Vehicle picked up on 10/30. The communication through the process could have been better, but overall I thought it was still good. However, the paint and fit werent good (I didnt consider that a big deal), but the non-working back-up camera is (minivan). Didnt discover that until after returning the rental. Strange I wasnt told about that when I picked it up since it was backed-in to the building. Also had to return to replace a light bulb (assumed), my wife happended to just notice that one morning. QA process not good.USAA members: test everything; they claim that the device (NAV system) that sends the signal to the back-up camera would not have been damaged in a rear-end collision. I actually agree with them since everything else on the NAV system works, but they are unwilling to fund any further troubleshooting. Like check the wire harnesses and ensure that they are correct and do a continuity check or check that the NAV system is getting the signal from the reverse switch relay.

My husband was rear ended in my Jeep a couple of weeks ago. USAA recommended Rick Hendricks for the repairs to my jeep. I am highly satisfied and tickled with my outcome. The fact that they have a satellite Enterprise in house made dropping off and picking up my jeep efficient and expedient. My estimator was Don Jacobs. He was kind and very informative, keeping us in the loop during the entire process. The front desk receptionist Kim was always warm, inviting and eager to answer any and all questions that I may have. Getting into an automobile accident is always stressful. Yet my amazing claims adjuster with USAA, the wonderful staff with Enterprise and the skilled mechanics and auto body techs with Rick Hendricks made this process virtually painless. I highly recommend all of these services to anyone in need. Thanks you guys for being such an enthusiastic well oiled machine!