Be careful about financial practices. I gave them my info. Was told it would be a soft check... Well... It turned out to be a hard hit on my credit!!! So, now I will have wait about 2 to 3 years for that hard inquiry to drop...

Sales people here are very pushy. While I understand they are trying to make a sale, I believe they should respect peoples boundaries. If a potential customer is saying no to financing they have a reason. It makes a difference in whether or not theyll return.

Initially, I gave RK a 5 star review. After finally getting delivery on the truck, the salesperson should get a 5 star, and if I could give a negative review for the rest of the experience I would. We were treated well by the sakeseperson. Heather was able to assist my daughter select a few trucks for me to make sure they would be able to do the multitude of things she expects this truck to be able to do over the next several years.We finally decided on a 2007 GMC SIERRA 2500HD 4x4. An inaccurate KBB printout showed the trucks value at $19000, an accurate one we saw after closing the deal at $14,500 showed the actual KBB at closer to $16,000.The sales manager played games with my daughter, and rushed her off to the bank to get a cashiers check promising her the truck would be ready to go that evening. Demanded immediate payment, and then could/would not produce the truck as promised.The state inspection was expired, and although the service department was still open, we were told (after making us wait over an hour and a half) that it would be first in line to be inspected in the morning. What a lie!We werent able to pick up the truck until after 3PM (causing my daughter to be late for work). And that was after several calls where no one was available, or knew what was going on, etc. to the used car department.After driving away, we noticed a couple of things that now make us believe this was rubber stamp inspection.I NEVER RECCOMMEND PURCHASING A USED VEHICLE AT RK CHEVEROLET.

Skylor, Quentin, and Perry made the buying experience for our 2019 Dodge Journey pleasant and easy! I recommend coming here 100% when buying a vehicle!

Took my car there for a oil change, tune up and front brakes replaced. They had to keep my car overnight because the brakes system seized when they were replacing the front brakes. Got my car back the next day and it sounded horrible!! I was getting any power and shifting delayed. So I pop the hood and noticed that they broke the air filter casing. The screws were striped and the top cover was open allowing unfiltered air into my automobile which caused me to lose power and made my car shift hard. Never again will I take my car there for anything!!!

Great people. Great dealership. Bought 10 cars from them over the years. Last one a year ago.

They are quick, they give options and they dont push services on me I dont need.

Great place to get Chevy parts and Subaru parts too.

Excellent service and friendly staff, just dont drool too hard over the new cars or youll end up driving away with one.

Had an 03 vehicle serviced. The mechanics kept me up to speed with diagnostics and what parts needed to be fixed/ replaced. I have a sour taste in my mouth with a lot of dealership mechanics, but these guys turned it around for me. I really appreciate their enthusiasm, honesty and the fact they do care about the job they do.

Great deal. Love my Subaru Forester! It was worth the wait.

Dropped truck off fast response to taking delivery

Just a great team at rkChevrolet help from salesman was so helpfull nickwas so nice and management gave us a good experience

On the way home the radio doesnt work the man told my son if it doesnt work bring it back in .

Excellent Service! Top Notch! They even accommodated my puppy and treated her like royalty!

Went to look at a used truck for my 72 year old mom that they had an ad for online. I brought her with me. First of all we were surprised that nobody came outside to meet us. I cant remember the last time I went to a car lot and they didnt think it was necessary to step outside to meet a customer. We went inside and nobody spoke to us for several minutes. There was literally nobody in the showroom anywhere. Just before I was ready to just go somebody popped their head out of an office and asked if we needed help. We told them we had an appointment with their salesman and told her his name. Then instead of them contacting the salesman we were to meet or helping us find him they said ...oh hes around back, you can find him in the back part of the lot. Again, no help whatsoever. Anyway, we spoke on the phone about the vehicle and were told it was in great condition by the salesman and judging by the photo they provided, a like new silver gmc 4×4, The truck did look great. Unfortunately that was not the photo of the truck, we found out. The truck for sale was not even a 4×4 or even silver. It was white and looked really roughed up. We asked why would they use a picture of a completely different model and color for a truck they are trying to sell?? He said ohh... they use stock photos. Ok so he lied and told us the truck was in great condition on the phone and we drove 45 minutes to look at a truck that did not match the description in any way. Personally I will never think of them as a place to get an honest deal. Not one thing was true about the picture or what the salesman said about the vehicle. The staff up front didnt seem like they cared if a vehicle was bought or not. Seriously I do not know how they continue to do business. Amazing.

Took my suburban in for recall the night before the 8:30 appointment. It took 7 hour to determine that they had the wrong part after they call me and told me the part was in???.A long wasted day and have to reschedule when the correct part comes in and that was 3 weeks ago????? SMH!!!!!

Bought my last 2 cars from here had no complaints.

Crooks, look elsewhere for repairs, if you don’t, you’ll eventually have to,to fix the repairs they supposedly did

Beautiful people truly look to be of assistance..

Nice car sales man who went the extra mile to help me get a car

My family and I buy all of our vehicles from this place. They are great!!

Friendly people will work hard to keep your business and good follow through after the purchase. Thank you.

The customer service by Chris(African American 👍🏽) is OutStanding!!!! 🤩 He really helped my Friend Kathi Abbott find the Best lil Subbi for her. 💯

First, I want to give a big thank you to Mr. Gregory Reynolds’s, GM. (5 Stars to Greg only)My experience with RK Subaru all started with my son, a young inexperience car buyer who went to RK Used Auto Sales to look at a used 2013 Subaru after a hit n run driver caused his previous car to be totaled out. He’s excited to get another vehicle, and he ended up signing paperwork for “as is”. He didn’t realize at the time what this meant and when he finally received the car it was total disappointment. My son showed this car to a friend who was getting ready to go to RK to look at vehicle to buy. His friend quickly changed his mind about buying a vehicle from RK and ended up purchasing elsewhere. His friend couldn’t believe that this dealership would sell my son a vehicle that looked this bad. The car did have a Covid cleaning, but that was all. The battery looked like it could cause the car to not start and the overall appearance and price for what he had spent was not what I expected from RK. My first thought was that how much money he had spent on this vehicle. This made me very upset so I went to the dealership to talk to them about it. I was directed to Greg who explained that since he signed “as is” nothing else was legally required from them. But, Greg turned around the situation, understanding that my son was inexperienced in buying a car. Greg had the battery acid cleaned up, the engine pressure washed, the heavy oxidation removed from headlights, tried to get rid of scratches in back window and inside and out detailed, included two oil changes and a state inspection. I see why Greg is the General Manager, he understands the value of customer service and cares about the reputation of this company. Plus, since I had to wait while my sons car was being cleaned up Greg let me test drive a 2020 Outback so I wouldn’t have to wait at the dealership. When I returned to pick up my son’s car, Greg had his 2013 Subaru parked outside in front of the show room, it was a unexpected surprise. Because of Gregs actions of going above and beyond for customer service for my son and me I feel confident that I would highly still consider purchasing a new Subaru in the future from this dealership. My son is very happy with the outcome of his purchase and finally has his well deserved excitement of his car. I personally believe when a company sends out a vehicle in this shape that it hurts a business’s reputation. It should be mandatory or at least offered to the customer to have a complete cleaning and detailing of a vehicle for the sake of a company’s reputation of their business and for customer satisfaction. I only have 2 stars, because of the used sales department not giving my son any type of warranty included with the purchase price and selling the vehicle “as is”. Get it together Used Car Department put yourself in your customer’s position. If it wasn’t for Greg I would of gave 1 Star.

*Update* TWO WEEKS and still no response from the owner who commented on my original review. Seems like the feedback on these reviews is just for show. Ive since obtained my state inspection at Firestone complete auto care, where they assured me that my brakes were within specification. This place is unbelievable.While very friendly, they will fail your vehicle on a state inspection with no warning. I was told my rear brakes were AT 2/32 (the minimum amount to pass inspection) and the shop recommended replacement. I didnt have the $400 on hand and am familiar with the inspection passing criteria. Upon getting into my car I found a REJECTION sticker on it, which they refused to change. They marked my brakes as

Matthew was great! He helped me find the car I wanted and at a price I was comfortable with. It was my first time buying a car and he took the time to explain everything to me so I understood. Overall my experience was great :)

Great sales agents & awesome deals

Good overall auto dealership..sales body and parts knowledgeable staff helpful

Mustapha is the most sincere salesman I have ever met. He keeps it honest! Thats another reason why I purchased from R.K. .

The Service Department is EXCEPTIONAL! They are reliable and honest. I wouldnt take my Subaru anywhere else!!

Clean respectful great service

Very nice experience. Fast service. Social distancing in place and face coverings! 👍

I am going to warn you that this review will be full of detail, so bear with me. I promise you, that you will find it very helpful. I gave it 2 stars because of its affiliation with Subaru and Steve Montgomery who is wonderful.When we recently drove by a gorgeous 2017 Toyota Tacoma with a custom shell and Yakama racks sitting in the used car lot at RK Auto Group, we were immediately interested. Mind you, we did not NEED a truck, and were not LOOKING for a truck, especially since we just purchased a new Outback from RK Subaru in 2017. But we just couldn’t stop thinking about it, so we went in. We called “Subaru Steve” who helped us when we bought the Subaru. He was very nice and trustworthy, plus he has sent constant reminders that he wants to sell us the latest and greatest. He was still with a customer when we arrived so he asked one of his colleagues to help us. We walked over to the Used Car side, and we now had two salesmen helping us. We test drove the truck and fell in love, despite the truck having over 70K miles. The internet price advertised for 30K was somehow now 33K, and when questioned, it was some spiel about how they estimate you will be getting $3K for your trade. So with our trade worth $5.8K in equity, the financing somehow still came to be 38K. No matter the concerns I voiced, the pushy sales manager had a rebuttal. I had concerns with the high miles, “yeah, but it’s a Toyota. They hold their value more than anything else”. I had concerns about the high monthly costs coupled with the number of years, “yeah, but it’s only $5 more than you pay now”. Ok, but why the 75 month loan and not a 72 month loan? “You want 72 months, I will make it 72 months”. Really?? The pushy sales manager would not even let us see how he came up with those numbers. We left to think about it and to try to work out the numbers they proposed. No matter how we worked them, the numbers never made sense and led to one thing. They were trying to screw us.The next night we went to Priority Toyota and found a 2019 Toyota Tacoma, this one with leather, a sunroof, heated seats and only 18K miles. Plus we got the bumper to bumper warranty for life since this was still considered a new car. When we walked away we paid $876 less than the one at RK Auto Group.New lessons learned: When your gut says things do not make sense, walk away. When you go to a used car lot, expect everything bad you have ever heard about the “used car salesman”.

RK Chevrolet was great!! I had Devan as a salesperson. He was WONDERFUL!! No high pressure...honest...everyone should go to Devan at RK Chevrolet!

Got to love Subaru! Friendly staff and the brand is just awesome.

I only chose thos dealer because the specific auto I wanted was here.. The dealers, the service, literally everything but the car was awful! If you can find your car elsewhere, Id advise to do so!!

Salesman I worked with, Ron, is a great man. I felt he went above and beyond to assist and I thank him for his efforts. As for the company sales standard process, it leaves much to be desired. I feel there are nice cars on their website that are not in stock for a reason... bait cars to get customers in. Try keeping your website up to date and I wouldnt feel that I was baited in.

Just purchased my first Subaru today. Great service and great price! Recommend them highly!!

The largest inventory of Subaru in the Hampton Area

Stopped by looking for a used Chevy truck. Found a awesome truck for a great price. Shout out to the salesman Mustapha for helping to make it happen

Great service people friendly and I was very pleased with their professionalism

Imma and Dorinda hooked me up with a great car at a great price! Thanks again!

I purchased my vehicle and there were some issues with it almost immediately and not only were the issues resolved but Skyler Bates himself reached out to me and got me into a loaner vehicle and went out of his way to assist me with the financial aspects of it while my vehicle was being worked on and I am extremely grateful for everything that they have done for me. Thank you! Yall are awesome!

My husband and I bought our first Subaru over the weekend from RK auto. We had a wonderful experience. Our sales team Quentin, Stephanie, and Daron got us a great deal on our trade in and new Subaru. We will be back to get a matching Forester soon and will be coming back to RK auto. They weren’t pushy like most. They were very welcoming and listened to what we wanted.

Great customer service but getting your vehicle maintenance taken care of takes quite a while, even for a simple oil change.

Best experience buying a car ever!! If you are looking to get a new Subaru talk with Cal and you will receive quality and honesty. He is fantastic. Jordan in service will make sure you are on your way with no delays. I will definitely be going back to RK Auto.

Thank you for the responses.Great job to all.

Melvin and Jamall were extremely helpful and accommodating. There was a huge miscommunication in the process which made me extremely upset. They bent over backwards to fix it and make it right and make sure my family and I are happy. I would definitely recommend them and shop here in the future.

Have only dealt with their Subaru parts department, but great service and great prices!

There for Recall but cool place!

This 5 star rating is for the service department. Have always been treated well here with a very knowledgeable staff that will answer my questions. A lot of people wont want to get service done at the dealership but the technicians here are specialists in what they do and with Subaru specifically so Ive always felt comfortable since they know what they are looking at when they open the hood.

Subaru Steve is the man to see here.

My car is 12 years old and I have a need and desire to always be safe by knowing my car will take care of me if I take care of it. RK Chevrolet has always taken excellent care of my car which makes me feel safe. Thank you for taking care of my needs to always be safe!

Took good care of my Subaru with a smile 😷

AWESOME!!! Honest and straightforward, had inventory. I live blocks away from Perry/First Team Subaru which I had called first and they were none of the above. When I explained my situation and the urgency they said they didnt have it without even looking it up despite their website saying they had 2 in stock. It was an inexpensive part and I guess it just wasnt worth the effort to walk back into their warehouse to get it. When I asked if there was another local Subaru dealer they said not really the closest one was in Newport News. I knew Id seen on in VA Beach before (RK) as well as one in Chesapeake but was told she didnt know anything about these in a very curt tone that led me to believe she knew exactly where I was talking about so I just hung up and checked online and of course she had lied. So I called RK and they could not have been more helpful! Patrick (I think that was his name) said the computer showed 1 in stock but had me hold on to make sure he could put his hands on it and hed would put it aside for me. The woman from Perry/First Team would not even check the computer much less would she have walked back there to see if there was one despite me telling her that their online store showed that they have them in stock. Then lied about other dealerships existing in the area. If I could give RK Subaru 100 Stars I would and will go there whenever I need a part or am ready for a new car! As far as Perry/First Team and their lying, lazy, unpleasant, and incompetent phone woman, I wouldnt buy a valve stem from them.

Still owe me money back from a deposit.

Never been here, but they use the app letgo. Tried to get me to come in, which I guess there is nothing wrong with that. However they dont realise that they are not allowed to use that app as a middle man. They refuse to read the terms and conditions then passive aggressively tell me theyre right and block me. I wouldnt trust these scummy people.

My husband and I came in there earlier today and Chris helped us looking for a suv and I told him right off the start I don’t want my credit pulled and I’m not looking to purchase today. I test drove one I liked and he didn’t even let me look around more until I had to ask. We then went inside and he was asking us our information and I asked him right then and there if he was pulling our credit. He immediately said no, it was just an application. He then got all our information made us sign a paper and didn’t say one word about it and left the room to go speak to his manager. My husband I both got a email saying our credit was dinged and he came back 10 minutes later and we left.Terrible management, would not purchase from hereIf I could give 0 stars I would.DO NOT SHOP HERE

Had a great experience here at the Used Car Dealership. Recieved great service with Robert as my salesman. Trade in value was fair and I dont have any complaints. The one issue I did express was handled in a timely manner and Robert kept me informed throughout the process and made sure I was taken care of. Will utilize him again once Im ready for my next trade.

Estimate for an express lube and tire rotation was $43.66. Without any other communication ended up being charged just over $70. Called the Service Department to recommend changes to their business practice as I do not feel this is a fair practice (and am pretty sure small claims court would agree) and was told the best they could do was to say they were sorry for the miscommunication. Pretty disappointing experience overall. I bought my 2009 Silverado new from this dealership and have had good and bad experiences over the years, but this is likely the last time Ill seek their services or business.

Good honest people. Great place

We bought our car at RK and loved the sales service, especially our salesman Anthony Vonner. But we are extremely upset about the service department and the way we have been treated has us strongly reconsidering buying our next Subaru from here.Our car has failed inspection over LED lights and we were quoted $115 to take them out. We will be taking our car to a generic chain store where we have passed twice without issues. The battery in my vehicle has had issues but the mechanics state it is fine. When asked about the battery the mechanic states it needs to be charged, which is what the alternator is for. It is a daily driven vehicle which means the alternator charges it constantly. When we called the mechanic out on this fact, they said that we were actually right, so what they said now makes no sense to us?We took the vehicle in weeks ago for flickering lights and they said the same thing to us. My husband, an ASE mechanic, was contacted by the customer service manager and he explained his disappointment. She claimed she would follow up with him and never did. That’s terrible customer service we would have never expected from RK Subaru.As faithful customers and once-lovers of RK, we are extremely disappointed.

My sales agent Kevin C was courteous but more focused on selling me a car without a good price tag. I dont feel like my interests were met.The sales director is dismissive and rude after you buy a car fro RK Chevrolet used cars.... Devon Harri, will not give you much attention for voicing complaints and concerns. He will belittle you and instigate an u professional type of confrontation in his office. Then he turns on a charming demeanor before you exit. I think he needs medication and mental assistance.

They made it easy to schedule appointment online and confirmed via text and email . Fast and friendly !

My wife and I went there to see how much we could get to trade my car in for something they had. They were very nice but we only wanted to see how much it would be and think it over. They were very pushy and we kept telling them we need to look over some stuff and think it over. My wife and I dont like people being pushy to us like that and it made us feel uncomfortable.

Waited a bit to be noticed. Then it was like they came from all over to care for us. I dont deal well with pushy. I wont go back for a bit, if i do at all. I have all i need at this time.

The folk in the service department are awesome.

Just purchased my wife a brand new impreza after I purchased my 16 outback in December. I had to come back!! Thank you.

They dont try to pull one over on you. They do good work within the estimated time and communicate with you if anything comes up once they get started. They are always respectful of you, the owner.

So far so good. Lynn is really nice and a non pressure type of saleswoman. Lets see how the rest of this visit goes.

RK always does honest work. My car is a priority bought vehicle where I can receive free oil and state inspections, but I go to RK because they do better work even though I have to pay for it. The service is completed relatively quickly for maintenance items(oil, inspection, new tires, etc). At priority I would waste almost an entire day(5+ hours) in the waiting area just for a simple oil change.

I salesman Brian, was great to deal with. The manager was a little pushy when we stopped returning phone calls because we were getting 2 to 3 a day. I had questions about a particular vehicle that were never answered

I always get great Subaru service here. They explain things well and show me what is going on. They have been consistently great over the 14 years I have used them.

Horrible service all around. I purchased a vehicle 10/20/18, the car had just been traded in and had a few scratches (normal wear & tear). Was advised it will take a week to fix everything. Two weeks had gone by and no update. I called many times and was given the run around. Here is it a month later 11/27/18 and I am still without my vehicle.Due to the salesperson not returning my calls I reached out to someone in the service department. Who advised my car was ready last week. No one called to tell me this. When I arrived to check my car I noticed NOTHING was fixed. The seat and floor mats had not been cleaned. The scratches were still there. This is the worst experience ever. I warn you to stay away. I’ve reached out about my complaints and no one has returned my call. Hopefully the review will get their attention.

Outstanding went for oil change service and was done with my vehicle before 10. I was very happy. The staff are very nice and professional.

Having a car I got here looked at, no call back. Its been a week. Customer service is horrible. They never call you back when they say they will. When I call I can never get any answers.

Extraordinary service Greg and Steve are amazing

I work at Complete Automotive and we order parts with Danny at RK Auto regularly. Bob Carr and Dan Board help deliver the parts in a timely manner. They always provide fast and friendly serivce. Highly recommended!

Was approved with no problem .. Took for ever for the bank to approve about 2 hours

Service was good they accomadated me especially when my vehicle needed to be serviced longer than normal. Staff was very friendly especially Lindsy who was so helpful and kept me informed on all labor that was being serviced to my vehicle.

I had my front brakes and rotors replaced here on my Mercedes Benz S63. They have the best mechanics here, great customer service, and fast service. I will be back again.

Brought my Corvette in for an inspection the night before, came by in the morning to pick it up. New decal installed on the left and no residual adhesive from the old one in the center of my windshield...Bravo boys, attention to detail makes me happy.

Late on a payment? You will be harassed by ANTHONY aka Tony Affa Sr. Stalking downloading pictures of his customers via social media and sending them via text message and email. Making false CLAIMS ! Sending random people to ones door attempting to create intimidation. All over car payments and debt notes all of which have no value at all. Legal action will be pursued!

Great service! Hannah Cooper, our very capable and knowledgeable sale associate answered all our questions. She definitely went the extra mile!!

We bought a car there yesterday. Sales consultant, Jessica Harden, did a great job, as did Jarrett in finance. Thanks for all of your help!Terri

If you need your car serviced this is the best place, they dont overcharge.

Getting my car serviced here is really great. The friendly staff, the smooth process, the great prices, and the short wait time make this dealership my only choice to get my car looked at.

Awesome, had my trucks oil changed in no time on a Saturday !

It took over 4 hours to buy a car that we were paying cash for, not family friendly no changing tables to be found anywhere, UPDATE no one has contacted us like stated in their reply, what a joke!! These people will say anything to save face!!

Coffee was good also

Mustapha was INCREDIBLE! High, highly recommend. Mustapha and the whole RK team worked super hard to meet me where I needed to be in order to walk away with my dream car - such a pleasant experience. I’m a customer for life!

We bought our Jeep Wrangler this afternoon From RK and had Moustapha wheel and deal for us- great company, great people and a great car! Very pleased

Visited my RK Chevy for service, left there completely satisfied. Courteous staff, customer friendly hours and factory authorized technicians, so the work is done right. Been a customer for literally decades.

Amy Anderson is awesome, always a pleasure, very friendly and delivers my parts on time!! What a great asset to your company !!!

Great service staff, always on the ball, smiling, honest, and fast, and somehow remembers the services I had last time! Bought my car here too and felt under zero pressure and felt I was being treated honestly and respectfully.

RK Subaru and RK Chevy are awesome but were not happy with RK Auto.... bought a car from them over a month ago and already needs repairs. The GM was supposed to get back to me a week ago and nothing. Ive called and texted but nothing. I realize the car was purchased AS IS and they wont fix for free. I wasnt asking for anything for free... just to repair. Not satisfied at all with their customer service.Yes, the GM contacted me in response to the above but I have now left him 2 voice mails with no response back.

Insulting. Wasted an hour and a half of my life in This dealership. The consumer isnt stupid especially with all the info available on the internet

Great people to work with, esp. Steve and Jason in used cars

Just bought another car from Fatima she so awesome.Just got everything done for us ..Please go see her when in need of a new car..Great sales Lady😍😍😍👍👍🙄