Richard is the best! He has come twice a year for the last several years since we installed the new furnace and air conditioning and air-scruber. He is so thorough and friendly and I trust him totally. I highly recommend him. Thank you, Richard!
We had ductless heating/cooling installed by Brandon, Bob, and someone else but I cant remember his name.They were all professional, friendly, and we felt comfortable with them in my home for several hours. Advanced Air Systems prices were more affordable than another place we looked into. Our home is now cool and comfortable! We are happy with the products and services. Thank you!
As always Richard was completely professional and thorough. It’s why I stay with Advanced year after year for both my AC & furnace.
In Dec. I had them come and check my ductless unit because it was not heating properly. Repairman David came and checked both the inside and outside unit. He said he patched the outside unit and hoped it would hold until nicer weather. He said someone from the office would call and schedule the repair. No one called. I woke up July21 to find a piece of the inside unit covering on the floor. Repairman David came out again and took pictures of the inside unit and worked on the outside unit. He told me the piece broke because the cover was stressed. I knew it was stressed and has been stressed ever since it was installed. In Dec when I had yearly maintenance done Richard work for 30 minutes or more to get the cover back on and couldnt so he called an installer to come out and do it. This unit is only 2 years old and I have had nothing but problems with it. I feel it was installed incorrectly and needs to taken down and replaced with as new unit that is installed correctly.
Easy to book appointments, always call ahead and show up when they say they will. Very knowledgeable about the equipment they service. Very reliable and good service.
Richard has serviced our furnace for several years and each time he is professional and friendly. Plus, he doesnt try to sell us something we dont need which makes him trustworthy in our book. Thanks Richard for a job well done.
I have the maintenance contract with Advanced Air and they found that the compressor on my 12 year old unit is starting to fail which means I needed a new heat pump and coil. They sent their estimator who determined the three best choices for me and gave me suggestions. I chose what works best for me which included financing 48 months at 0%! Free money! But what really made me happy about my choice to go with Advanced Air was the work done by the 3 installers. Absolutely perfect. They pulled the old poorly insulated refrigerant lines and sloppy electrical conduit and did an outstanding, professional job of running new lines in a paintable housing that looks great. They also patched up holes left by the old work which was a big deal to me. All their work looks clean and professional. No regrets going with them.
Rich provided an advanced call before arriving, preformed the preventive maintiance and replaced things as they were. Very satisfied with the service.
Richard always provides clear information on status of system and gives helpful guidance. Quality service.Thank you.
We’ve been using Advanced Air for years. Incredible professionalism, punctual, and kind. Highly recommend.
The team at Advanced are absolutely top notch and I can’t recommend them enough. Five stars, all around. Not only are they professional, but Brandon, Bob and Ty brought a lot of positivity to the project, were ready to share knowledge, and offered excellent communication so we felt in the loop the whole time. When a bug was discovered in our system, the team came back and resolved it quickly and with great success. The best part was seeing what I assumed are apprentices at work, because it’s clear they are in good hands. Definitely consider Advanced for your ductless installation, they’ll take good care of you and your home.
Excellent service and great staff, will use them again for our heating and AC needs.
Responsive, prompt, courteous. The do the job quick and well, and answered all my questions. Edit: During this unprecedented heat wave the unit is keeping my house comfortably cool! I am so glad I had it installed!
Our home is 20 years old. We elected to join the care & maintenance program to service, protect & maintain our equipment. The team at Advanced air are professional, responsive & timely! They communicate effectively & efficiently to ensure as a homeowner I understand what is going on. I really appreciate how thorough & thoughtful the staff is to keep our family happy, warm & comfortable! Thank you!! (HIGHLY recommend this company & the service protection plan—it has really been beneficial to our family!!)
Everyone at Advanced Air Systems from the sales rep, to the schedulers, to the guys who did the dirty work was kind, courteous, knowledgable and efficient. They were on time, on budget and a pleasure to work with. Thank you.
Jake came out promptly, tracked down the problem, fixed it and was done quickly. Our system is up and running again and the cost was minimal. Ive called Advance Air Systems on several occasions and they have always been able to service us promptly where as other companies weve called have sometimes weeks waiting before there is an open appointment. Advanced Air Systems has gone above and beyond every time!
Work was professional, done quickly and I am 100% satisfied.
Called on a Sunday morning it was 98° by 11am, 20 minutes later the technician was on his way by noon the ac unit was fixed very good service.
Loren, Yui and Todd were quick to help us as the capacitor blew in our heat pump due to excessive heat (115) ~ from call to them to the A.C. working took 8 hours and their list was huge! Brilliant service!!!
Have used Advanced in the past with great satisfaction.They are professional from first encounter with reception (thanks Yuri) to bidding process, (Hibara-san rocks!) scheduling and permitting (perfectly polite Cathy is the glue that keeps it all together) and finally top Pro execution, Brandon and electrician Bob!!And that’s the point... the respect and courtesy they share as a team towards each other Absolutely carriers over in their work and customer relationships.None better in the county (even whole darn State).They work hard, efficient, and fast with high caliber of knowledge and do it with a caring heart for the customer... FULL MARKS for first and second job WELL DONE!!PSFirst job:Installed new Furnace upgrade and Cathy even found three PUD credits to save me $$$, and gave an upgrade to Nest thermostat not originally bid (what a gal!!)Second job just completed:Installed two new appliance gas lines to add living room fireplace (longtime dream) and gas range upgrade from electric!Electrician Bob showed up to re wire and was helpful in pointing out my options, and completely supportive of “Site boss” Brandon in expediting the job...Thanks Brandon for your tireless efforts and getting it done...with professional and laser beam focus!!Warm, happy and cooking with gas, thanks to the team at Advanced Air!!Stephen
Love this company and their employees. They installed our air handler and heat pump in 2014 and its been reliable and efficient. We recently had it maintenanced and they were wonderful to work with and even replaced a capacitor that wasnt up to manufacturers standards and it was under warranty still. I will never use another company for my HVAC needs.
I have found Advanced Aid Systems to be responsive, professional and skilled. I highly recommend them.
I have worked with this company for five years now and love their service. Always friendly, professional and good at what they so
On the maintenance plan, the HVAC system works when it’s supposed to when the seasons change, which is wonderful! They send a reminder card letting you know when you’re due for another maintenance, repeatedly since you’ve already paid for it in advance. When I call in over the past 3 years that I’ve been a customer, someone always professionally answers the phone and I get scheduled in a reasonable amount of time. I like that when the technician comes I always get the same person and not a new person. I feel more comfortable wandering off to do other things because it’s someone I recognize. Richard is prompt, professional, and will provide answers in an easy to understand way. Also the plan pricing is good, there maybe other places that offer plans that are cheaper but the reviews are spotty and you might get what you pay for. I’m willing to pay more to make sure my HVAC works when it’s supposed to. Overall I’m very pleased with this business... I wish they did chimneys too.
Excellent and professional operation. Send service reminder cards, easy to schedule appointments, fast and thorough maintenance service, personable, professional technician. Send technicians on Sundays in emergencies.
Advance Air Installed my gas furnace and maintains it and my heat pump They are always very professional, knowledgeable, and friendly. Easy to work with and I would recommend them to anyone
Very prompt and answered all questions. Tips on avoiding problems in the future.
Great team from start to finish installing my ductless unit. Did such a great job my neighbor had them out a few weeks later to do the same at their house :-)
Repaired a loose wire. Ordering a replacement thermostat. They were so prompt!
🤓 Bob has completed several electrical jobs for me. Each time Bob was always on time and performed his work in a very professional manner. I am very satisfied with his work and I highly recommend him!!
Love these people! So helpful, prompt, affordable and gave so many tips on other items I had not even thought of.
I’m quite pleased with Advanced Air Systems. Every time I’ve dealt with them they have always done a great job and I truly appreciate the top notch customer service they provide. I’ve used a different company once before and I’ve decided that Advanced is the only company that I’ll use in the future. I highly recommend them and I give them a five star (out of a 1-5 scale) rating. James at the office and Richard the technician provided me with a job well done and, again, awesome customer service. Thanks guys!
They were able to send out a representative within a couple of hours.Because I had no heat ( in January!), I was scheduled for the install within a week.All were personable and professional.Would definitely recommend
Ty and Bob arrived on time was very professional and did an awesome job of explaining and installing the Mini split system. I would recommend this company anytime.
Mr. Todd did my mom and dads house. Was so grateful that I roofed their home. They didnt do Doug and Randys house but we never asked them to so thats not a problem. Five stars.
These guys are the best. Very prompt and professional when our furnace quit. I highly recommend this company in both service and price.
Richard is always very polite and professional when he does our bi annual check ups on our system.
Wo, these people are so professional, neat, clean, non invasive. I have used them for maintenance on my heating and cooling systems for many years, they have proven their reliability and professionalism over and over.
First-rate in every respect.
Excellent service and very skilled and knowledgeable technicians. I would recommend this company to anyone.
Technician was punctual, professional, polite, and seemed very knowledgeable. He seemed to provide his honest opinion and advice that made sense, which I appreciated. He provided a through explanation of what he did, and sent me his notes in writing, and did not try to sell any additional, unsolicited services. Great service!
James in office very courteous and with great attention to customer service. Technician Richard is extremely knowledgeable, professional, and always provides in-depth details on what he is doing.
Advanced Air Systems performed routine maintenance on our gas fireplace. Our service technician Dave was excellent. Respectful, knowledgeable, and customer oriented. Although the service price was high, the service quality was top notch.
We had a technician from Advanced Air Systems come out to clean and show us how the gas fireplace worked in the home we recently moved into. Turns out it isnt a true gas fireplace, but a wood fireplace outfitted with a gas burning log set. He got it all cleaned up and showed us how to work it. We got our moneys worth and peace of mind that we werent going to blow up our house. 🙂
Brandon was professional and Covid safe! Looking forward to the cool AC this summer!
Professional service, knowledgeable. Would definitely use them again.
A/C failed Thurs. evening, and I called the after hours line. The rep got us service call for the next morning and the tech had the needed part and got us fixed by 9:30 !!
Very professional. On time. Had used them in the past for ductless system and just had another installed. Thank you
Extremely friendly. Service was very quick and provided good explanations
The install of a new heater was very professional, timely, and thorough. The job required additional work to make the new unit fit. The door jam had to be removed and replaced, no extra charge, I was really impressed with the quality of work. I’ve used this business before and would again.
The technicians were prompt, professional and courteous. They made sure to wear a mask anytime they felt they were in range of 6 of me and my family. They did great work, even despite a challenging scenario of having to correct the work of former technicians from another company.
Competent techs that wont seek to fix what aint broke.... honest. Reasonable rates.
The team was on time, friendly, professional, and thorough. They explained the process and gave me periodic updates. And they cleaned up after they were done, and did a great job of that, too! I am very, very happy.
Prompt, used booties and conscious of good customer service.
Outstanding, professional service, and a tutorial to help us maintain our system.
I had a very difficult HVAC install and Advanced Air Systems got creative and got the job done. Three other companies couldn’t do it.
Employee was very knowledgeable and all my interactions with this company have been great.
This company is amazing. The service techs are amazing. Prices are perfect, jobs are done correctly and the timeliness of the job is great. David especially is a magician of his craft. Nicest folks to work with and would highly recommend them to anyone. 🖤
Advanced Air Systems were able to come out promptly and diagnose my old AC system that was malfunctioning and leaking refrigerant. They provided meaningful information and several options. I decided to upgrade to a new system and they were able to get it installed on short notice during a busy summer heat streak. Installation is clean and professional. AC is ice cold. Would highly recommend and do business with this local company again.
I just used Advanced Air to install a new electrical panel and wall heaters. The customer service is excellent from start to finish. Their communication is great, they are truly professionals that show up on time and offer quality workmanship with reasonable pricing. I would highly recommend them. Thanks Bob!
This is the second time I have had Advance Air tune up my HVAC systems. My furnace last winter and my AC last week. They have been excellent both times. When they tuned up the furnace, they recommended igniter and inducer draft assembly repair, but no pressure to do now. Just said it should be done sometime in the fall. Very honest and straightforward to work with.
As always David at Advanced Air performed the repair with efficiency expertise. I highly recommend them.
Richard came on time and performed his duties in a professional and timely manner.
The service rep was very professional, knew what he was doing and was very straight forward in answering my questions. I would use them again. Was a Fireplace repair
I have used Advanced Air Systems for a number of years for routine maintenance. I also had them recently install a new AC unit. All of their technicians are very nice a professional. I would highly recommend them.
They are top in my book . Jason did a wonderful. Job. I and my family reccomened this place to anyone.
Richard came to diagnose and service my heating and air conditioning units. I was impressed with his professionalism and politeness. He took the time to answer questions that I had. Although he did not have the parts to fix my equipment on the spot, he said that he would order the parts and scheduled them to be installed the following day.
We just had AIS install a new ductless heat pump and are very happy with the whole process. They were very reasonably priced, and did what they said they would do when they said they would do it. Also the installers were friendly and our house was as clean when they left as when they got there. I already have recommended them to a neighbor.
Richard B. is great to work with. Good technician and communicator.
When we think we have a problem with our heat pump, Advanced Air shows up quickly and resolvers the issue. In the latest case it was the need to reset the controller by toggling power at the breaker box. They taught something new so we can fix it next time. Great team of technicians!
Great service provider. ‘Gentle’ when told me AC was dead. Presented doable replacement options
This company repaired my parents furnace last year when it went on the fritz. They did a good job, but when their furnace went out last night, they called this company again but were told an appointment wasnt available until Monday, almost a week out. This left my mother in tears and my father upset enough to call me. I called the company and spoke with a VERY NICE gal, even though I was super angry and unpleasant. She maintained complete professionalism and really listened when I explained my father is elderly and unhealthy. Being without heat for almost a week is not an option. She told me she would make some calls and see if a technician was available today. She called me back within 10-minutes and told me someone was on their way NOW. Jake came out and was super nice, informative, and easy to deal with. He was super patient and laid everything out for my Mother. Thank you so much for not only dealing with an unhappy customer, but making it such a positive and AWESOME experience. Would recommend without hesitation to anyone.
Excellent service from Richard and the team!
Richard just finished my maintenance this month. He is very professional and prompt. Advance Air installed my High Efficiency Heat Pump in 2011. They have done a great job. I purchased an extended warranty and well worth the cost for this service. I highly recommend this company.
We recently had Advanced Air Systems come out in the hot weather when our air conditioning unit was not working properly. The office staff worked diligently to get someone out as quickly as possible. The technician was prompt, knowledgeable, friendly and offered sound advice. He restored our unit to working order. I recommend them highly. We will be using their services again to replace our AC unit.
We hired Advanced Air to replace our undependable AireFlow (Lennox budget) furnace with an Ameristar (American Standard-Trane budget) furnace.After having the furnace’s circuit board fail in 2015, we hired Advanced Air to make the repairs and we began having them make semi-annual HVAC inspections. In the past 5 years, the furnace has had to be repaired four times. All were component failures.During the same 5 years, the air conditioner. (Amana) had two component failures and had leaked most of its obsolete (R22) refrigerant.My wife & I were pleased with how smoothly the removal of the old and the installation of the new equipment went. With the furnace located in the attic, so it was not an easy job :)
The technician David came out and tested the system and found that there was air in it. He had to reschedule to come back and completely evacuate the system and recharge it. It took several hours and he worked into the early evening. But he was good at doing what was needed and addressed all my concerns. I would definitely use them again.
Ive been using Advanced for a number of years, and Ive never met a more professional company. They are consistently on time,. They are clean, respectful and you never have to wonder if youre getting cheated. Weve purchased the yearly maintenance agreement so we know that our furnace and air conditioner will be ready for each season. I would highly recommend this company.
Todd was on time and professional didn’t over charge thanks
We have used Advanced Air Systems several times over the years. We just had annual maintenance done and were good for another year. Advanced Air Systems were here the next day after I called to have it done. Thanks Advanced Air Systems for your great customer service!
Did very good job, on time very professional thanks,
Extremely professional and thorough and always does a complete job. This company continually exceeds my expectations. I would recommend them for any HVAC needs
Advanced Air Systems was awesome. They came and gave us a very good appraisal and set an installation date that worked for us and were here as scheduled and did the job in less time than expected. They were professional, friendly and very efficient. The job was tight and clean. I would highly recommend them to anyone needing a system install and will definitely call on them for any future needs. Thank You for your friendliness and professionalism. You made this extremely easy for us to accomplish.
I had waited five months for a different company to order the parts needed to repair my ductless unit so I gave up on them and called Advanced Air Systems. Brooke and Kathy were helpful to identify what needed to be done. David came to my home and replaced needed parts and thoroughly cleaned and inspected my unit. He was prompt, professional, and very conscientious. I highly recommend Advanced Air Systems for their reliability and excellent repair staff. They will be my go-to business for my future heating and cooling needs.
My wife and I have been customers of Advanced Air Systems since 2003. For 16 years they kept our antiquated HVAC system functional. When it gave up the ghost in 2019, we had to made a decision about a new heat pump and air handler. Not as minor investment. Because of that, we met with representatives from about 5 major HVAC businesses in Clark County. We did this, not because we were dissatisfied with the service we’d received for 16 years from Advanced Air Systems, but because we wanted to be conscientious in our decision, while being fair to Advanced. In the end, we decided to stay with Advanced Air. Why? 1) They had proven their quality service to us over a long period of time. There was every reason to expect we could rely on them to continue to deliver that service. 2) They carry and install quality, brand name equipment. 3). Every single one of their service technicians is competent and professional. 4). Everyone in the business is great to work with, including managers, business office personnel and field service technicians. So, essentially it comes down to quality equipment and professional service. We have had our new HVAC system for about 9 months now, and we couldn’t be happier with our decision to stay with Advanced Air Systems. They more than earned our trust.
Advanced Air has been my HACV installers and maintainers for about a decade. They are so nice to work with, very knowledgeable and informative. Their work is efficient and reliable and they dont try to influence you to buy more than you can budget for or need. Great Team!
Dependable preventive maintenance service. Worth the high cost.
The technician, Richard, was very professional, prompt, and advised us of a part failure on our heat pump. He gave us all of our options and explained in detail the importance of that part and the consequences if it continued to degrade. We are extremely confident in his technical knowledge and proficiency and he was respectful of our home. With technicians like Richard, we give Advanced Air Systems a very high rating and have had a great overall experience with them.
It was easy to make an appointment. The technician appeared on time, called prior to the visit, and was prepared and masked.
We had a ductless heat and air put in very satisfied from the estimate to the installation. Dennis explained everything very well and answered any question we had with ease. the 3 guys who installed our ductless system worked together so well it was effortless they helped each other no one stood around. Considerate of our house our time . Good job guys. ThankYou
Super Satisfied with Advanced Air Systems. They replaced our Heat Pump system and we couldnt be happier. The system runs great. The staff is courteous when they come to do routine maintenance. Thumbs up!
We are relatively new to working with Advanced Air and have nothing but wonderful things to share about them. They are focused on customer service, great follow up, responsive to needs. Richard our technician has been wonderful, thank you!
So my neighbor was a customer and Rich was working on his system. As fate would have it my AC died on the hottest day of the year. So I ask Rich if he would have a few minutes to look at it.He was very gracious and checked it out. Found the problem, repaired it and serviced my unit. I am now a very happy customer and signed up for their preventative maintenance plan.
I was so excited to get one of their units. When I called and asked questions I had them answered. I have recommended this company to two of my friends. Had I known the maintenance was going to be so hard I would have never gotten this. Every two weeks I have to drag a ladder in and do what they ask. It wouldnt be bad but it is up next to the ceiling and not easy to do. Not to mention the only cool/warm areas are the living room and kitchen. My room at the end of a rather short hall is just as hot as ever, I still have fans all over. UPDATE: I wrote a note to Advanced Air Systems. They answered within 1/2 hour and sent a Technician right over to help me. He explained the unit to me so I could use it correctly, gave me a few more tips and all is well. What a relief to be helped so quickly and so well.
Advanced Air Systems inc is locally owned, which is very important to us, and in all ways a very professional company. Their staff and technical support is above reproach. We are always happy with their customer care and technical expertise. We have used their services for over ten years and have not been disappointed. We feel comfortable recommending them to family and friends.
Overall these folks are great!We have a furnace that they have installed and maintained for almost 20 years. We went back and had them install our airconditiomer that is so much more enjoyable amd efficient than what we had installed years ago. From the ladies in the office that help me when i need to program my thermostat, to the service techs and the owner ( who made a service call at our home. You can not wrong with this group.
Do not hire Advanced Air Systems to install your ductless heating and air. It has taken almost 10 months to resolve a very straightforward problem with this company: two defective systems that made a clattering/ticking sound. Had Advanced Air, and in particular, Cathy Rutherford, acted professionally, and worked on my behalf, their customer, and my best interest, this problem couldve been solved within a few weeks of getting installed in August of 2018. It has been almost 10 months trying to fix this very irritating and annoying rattling sound emanating from their defective machines.I work 30 minutes out of Vancouver, and the earliest I can be home is by 4:00 pm. But Cathy Rutherford was unwilling to pay overtime for a staff member to come out past five. She told me it would be a burden for her workers to work past 5:00 pm. This confused me because they installed the system on a Saturday.So instead Advanced Air taking care of their customer, I was forced to give up my holidays, which fell on weekdays, to try over and over, with no success, to fix these two units. For almost 10 months!I contacted the Department of Labor, and they STRONGLY does not recommend that you leave keys for any contractor or vendor to come into your house when you were not there. I told Cathy Rutherford in Advance Air, including the owner, I was unwilling to have someone there when I wasnt there. And they still refused to work with my schedule.The bottom line? DO NOT HIRE Advanced Air Systems. Because their Bottom Line (making money) is more important than their customer service and to ensure that we are satisfied with their work and product. They were more than happy to take my $9000, and completely unwilling to work around my schedule just so they wouldn’t have to pay their workers overtime.
We have used Advanced Air Systems for the past 4 or so years on a yearly contract. The service and professionalism of technician Richard is wonderful. He has troubleshot many issues over the years and has offered great solutions. I would recommend Advanced Air Systems to anybody. Great work!
We have used Advanced Air for a number of years. They have always been very responsive to our needs. The office staff is always friendly and courteous and the technicians are knowledgeable, friendly and informative. I continue to recommend them to my friends. Recently, they installed a new air conditioner and a water heater. They always use the highest rated devices and their work is always exceptional. I am aways happy to recommend Advanced Air Systems to my friends and neighbors.
David, the tech that came to our residence, was amazing. He went above and beyond to save us money by rehabbing a part versus replacing, and the staff was always super friendly. They definitely have our business from here on out.