We chose Entek for a new heat pump system installation because we were impressed by the many 5-star reviews. But before the reviews we had seen their service vehicles in our area for so many years that we felt they could be counted on for a long-term commitment to maintaining our new system the way it should be. We were not disappointed at all with the installation. Ivan, Igor, Craig, and Garrett were great. They were so professional and attentive to getting every detail right. We truly are enjoying our new heat pump system and anticipate that Entek will take good continued care for many years of quality service.
Professional: The team of 4 (Ivo,Tyler,Garret, and Craig) installed our system approximately a week ago. They were professional and courteous/polite. The entire process was explained by Ivo so we would know what to expect and where they were in the install. Tyler and Garret worked as a team and were proficient in work required, as well as respectful. The group cleaned up after the install and removed all debris visible. The electrician (Craig) was very helpful and professional with the rewiring part of the house, great personality .At this point, I am very happy with the new system because it is very quiet and the house stays at an even temperature.
I have never in 40 years of home ownership worked with such a professional group of people. Respectful, on time, willing to answer any questions...and cleaned up beyond expectations. I had a new furnace/ac installed recently and have used Entek for maintenance for a couple years prior. Everyone...EVERYONE..that I worked with from Entek is top notch. Kudos to the staff. It reflects good management.
Tech Christian Roberts was available when I called to request repair on my AC. The scheduler sent him right out to my home and he had the parts he needed in his truck. He was polite, professional & got my AC working asap. The charge for the repair was very fair. Entek does regular maintenance on my equipment and the techs are ALWAYS on time and very professional!
The service technician, Jonathan, was incredibly polite and trouble shot an issue that he was able to repair on the spot. Instead of waiting for a replacement part for up to a month, Jonathan got our AC unit running same day - incredibly appreciated when facing a string of 90 degree days!
2nd day of 90 degree plus heat. We have a Geo-Thermal and four 5 years, no company could fix it. Called the installer of the system and many others.No one was able to get the A/C portion of our Geo working.But two days in a row, its 68 degrees in our home.My wife, sons, puppy, and I cannot thank you guys enough.The best in the biz you are in my books. Keep it up. :)
They are awesome. Everyone who has come out to our house has been great and subscribing to their service gets us fast responses.
Our air conditioning died in the heat wave. Less than 36 hrs later Shane came (early), spotted the difficulty immediately & replaced the part. He then stayed to review the HVAC, trim away an intruding plant, advise us on the electrostatic air cleaner. He was a pleasure to have here. We totally recommend this company.
The crew was very knowledgable and professional. I highly recommend Entek for HVAC services.
Entek was great to deal with. The salesman explained everything including what to expect plus the various options of equipment to be installed. The installers showed up on time on a Saturday and spent the next 7 hours removing and replacing my heat pump and air handler/furnace and replaced the thermostat. They tested the ductwork and the thermostat before cleaning up and leaving. They didnt even take a lunch break! They were very professional and I am greatly impressed with their work. Tested both the heat and cooling in the last few days and everything works perfectly and we noticed the system performs better than the last one. I highly recommend Entek from start to finish.
Company arrived on time, in fact early! Did a check on my furnace and heat pump. All good. Workers (Christian & Olin) were polite and patient with my questions. Their knowledge of equipment to make sure my house was in working order was amazing! Helpful, courteous, kind and very respectful of my house/property. Will definitely be contacting in future.
The team was very professional and knowleable. I highly recommend them.
Shane the technician who came out after normal business hours because we had an emergency was very personable, profecient, informative, thorough and helpful. If this company employees are all like this I highly recommend them.
Super friendly and quick. Shane saved the day and fixed our AC. He’s our super hero!
Jeremy and Ivo are pros! I am a self proclaimed perfectionist and these guys nailed it! The system looks awesome and performs great. These guys even helped shovel a few of my neighbors out when they got stuck in 8-10” of snow. I would recommend Entek any day of the week if you want a great system installed by great people.
Employee Christian Roberts arrived as scheduled to give me a cost estimate on a new thermostat for my system. I selected the thermostat I wanted from the choices offered. Christian did a great job getting it installed the same day. He worked steadily until it was installed. He then explained the various functions to make sure I understood how it operates. He tested the new thermostat to make sure it was set properly for my needs, verified again that I understood how to adjust it and if I have any problems how to reach someone for assistance. He was very pleasant, was masked due to our current Covid situation, respectful of me, my home and my pets. Great job Christian -- thank you!
Andy with Entek went above and beyond in solving the mystery of a rattling vent! The three team members with offices that are directly affected by the noise are relieved and delighted … Thank you so much!
We recently had Entek install a new furnace and heat pump and the result are awesome. Louis did a a great job in explaining what would need to be done beforehand. The installers were the best; always on time and even put in two extra long days to get the system up and running. Thank you!
When our heat pump system suffered an internal breakdown and collapsed just before winter, we feared the worst. Entek quickly came to the rescue, and Christian Roberts was our technician. He was friendly, courteous, professional, knowledgeable and thorough. The pump is working like new again after his rebuild, which saved us thousands of dollars on a new system. Wed work with him again in a heartbeat. Thank you so much!
Weve had Entek for our service maintenance for a number of years now. We decided to have our 28 year old heating system replaced after replacing igniters, heat exchangers, other low dollar items from just being over 20 years old. This time the inducer broke and would cost a lot. it was time for a new system. Service has always been excellent with Entek, so we got a proposal from Jeremy Hedges for a new Carrier system like our old one, new air filter case and new programmable digital thermostat. I was so very please with the installation, the care, courteousness, professionalism and efficiency both system installers displayed! I was shown how to use the new programmable digital thermostat. I am very pleased and would like to again thank the system installers and everyone at Entek for their kindness and professionalism. I will definitely refer family and friends to Entek.
Shane C has come out a few times for maintenance on our system and I have to say, he is invaluable to Entek! He was here this morning and spent a good amount of time explaining what the possible cause of an intermittent issue might be (after checking everything thoroughly and testing his theories). He left leaving us feeling confident that were in great hands. Thank you, Shane!
We had our furnace go out over the weekend. Entek was quick to fit us in their schedule. They were out in 3 days to install our new furnace. The technicians Jeremy, Tyler, and Ivo were very professional and friendly. We are very pleased with the service and would recommend Entek to anyone who needs heating or air conditioning installed.
Ivo and CJ came out to clean and seal our ducts and spent the entire day doing a great job getting what they came out to do done. Then when they were all packed up to go at 6PM on the Friday before a holiday weekend I mentioned an issue with our air conditioner and without hesitation they took a look. They ended up crawling around in the hot attic to find the issue (a nail from our newly redone roof went thru the pipe). Its nothing they could fix at the time, but they saved us a service call to figure out what the issue was, and well be calling Entek after the holiday weekend is over to get the AC back in action! Ivo and CJ were the best! I highly recommend :)
Weve had an Entek maintenance agreement for several years. The technicians are always polite, timely, and efficient. They explain what they are doing and any issues found. Shane Carpenter has been our tech several times. Big shout out for his positive attitude and customer friendly demeanor.
I just had my furnace/air conditioner system replaced by Entek. Very professional, knowledgeable, and efficient group of young men. They worked very hard, followed mask and safe distancing procedures, and did a terrific job. Very pleased and highly recommend them!
Shane is a genius! He was prompt in contacting me and excellent in communication to troubleshoot our furnace! He was able to get the problem identified with me, and get the heat back on virtually! Customer service like this is so rare, and working with Shane over the phone was a fun experience! Thank you again Shane!
Christian was knowledgeable and tuned up my furnace quickly and had a great friendly personality.
Called Entek in the morning with a rather cold house, Tyler & Christian were out same day! Fixed our issue and did some maintenance on our furnance and heat pump. Professional and punctual, great experience.
We had semi-annual service on our HVAC. Our tech, Cody, was on time and efficiently serviced our heat pump system. He was cordial and professional in every way! Highly recommend ENTEK!
I highly recommend Entek for all your HVAC work. We had them install a new heat pump and furnace back in May and they did a wonderful job. Everyone was very professional from our salesman Jeremy to the crews that installed everything. Last night the thermostat quit working so I called them 1st thing this morning and a tech called me back within 30 minutes and was here a short time later to fix it and he was very professional as well and there was no charge even though it was a Saturday he said it was covered by the warranty. Couldnt ask for anything better. Great job Entek.
Cannot say enough, totally blown away by work ethic and professionalism. Came on time, planning and execution of removal of old furnace in horrible crawlspace. Replace with new furnace and installed air conditioning unit. HVAC Is the way to go. Entek is the company to use.Thank you, glad I switched to Entek!! Lowest bid excellent service!!
Entek did an outstanding job for us in replacing out heating and air system. Everyone was prompt, courteous, and seemed genuinely interested in doing a good job for us. The two local inspectors who checked the work both made it a point to specify why they felt that the Entek technicians did a high-quality job. We are so appreciative.Be confident in using Entek- they treat you like family... only nicer!
I knew it was a long shot but I called on Friday morning to see if I can get a technician out to a house i was buying to see if everything was working properly. And I spoke to Marla M.. she said they were all booked up for the day but some how she was able to get a technician out there to do a maintenance for me with in a couple of hours. Thank you Marla for being so nice and polite. I was on a tight schedule that day. Kyle Huffman came out and checked the furnace and A/C and he also checked the duct work underneath the crawl. He went above and beyond. Although he gave me some bad news that the A/C had no refrigerant and the duct work was coming apart. He did a great job explaining everything to me. Dont hesitate to use this company i would and will recommend them to anyone.. thank you Entek..
Shane Carpenter was our service tech and seem very helpful in describing what maintenance he had performed. We have had an annual prepaid maintenance agreement to maintain our heat pump and I hope Shane will be available in the spring to do one then. Thanks Entek for well trained service techs. Wilma Doane
Sean was very responsive, thorough and professional in reviewing the Carrier water-sourced heat pump including the filter and thermostat settings and program!
Christian stuck with it until he found the problem and fixed it. He did a great job.
The employees for Entek exceeded all expectations. On time, thorough walk through, precise instillation and very professional during the entire instillation. i cant say enough about the Entek crew. The quality and professionalism was outstanding. Best crew of professionals I may have ever dealt with. Thank you! Of course it goes without mentioning, the system works just as expected too!
Had Entek seal & clean my ductwork eight years ago after we clean-up from a rodent infestation. Knew it was time to do again, but when they came to clean I received the recommendation to replace all ductwork. After 32 years the ducts really needed it. Ivo and CJ were here for two days, removed the old, installed the new and we couldnt be happier. It was the right thing to do, professionally performed and improved over the old system quite a bit. Six stars if I could!!
Entek came to the rescue when our gas furnace died in February 2020. Our house was built in 1925 which created a ton of challenges getting everything up to code. The old furnace was in a tight location, making removal and Installation of the new furnace very difficult. The crew from Entek worked together as a team to come up with solutions to every challenge. The new furnace had to be turned 1/4, gas pipes and ducting rerouted. We added air conditioning to the system which caused finding a way to provide power to that new unit another challenge. We found all the Entek employees to act very professional. Communication was great. They got the difficult job done timely with attention to detail being superb. I would definitely hire them again!
We moved into an older home this Summer. We had an older system with two different duct systems in place. They took the time to explain the system and the different options we could choose from. We chose to go with a Mitsubishi hyper heat system. The installers and everyone we have worked with have been. We would highly recommend Entek to anyone in the Vancouver area!!!
John H our repair tech was absolutely amazing. 5 min early, overly conscious about wearing face mask, booties, and gloves and more importantly got us up and running in no time. He even went so far as to salvage the parts from an old unit next door to get us heat while he overnighted new parts for our furnace. Can recommend these guys with 100% confidence you will be happy!
I just want to say we were very happy with the job that CJ completed in checking out our 29 year old air conditioner. He found we will need some time in the future we will need a compacitor. He checked it out thoroughly. He also checked our furnace that Entek installed many years ago. He seemed to be very knowledgeable. He was very careful, and put booties on when he came in the house. He was very polite and very personable, and wondered if there was anything else he could do. My husband and I liked him very much, and we hope if we have a problem, we would like him to be the one they send out.
THEY ARE RIGHT THERE NOW NOT LATER, AND EVERY THING WAS THE WAY IT NEEDS TO BE . I THINK FIVE STARS ARE NOT ENOUGH. THE TECH THAT CAME OUT, HEARD WHAT I SAID, WENT RIGHT TO WORK HAD IT IN NEW SHAP NOW .
First system check in our new home. Jon arrived to the minute and was extremely informative as he explained operational details while providing helpful hints. Very impressed with him and Entek; our neighbors recommendations were spot on!!
Response time was amazing! And the service technician Evan was very friendly, and is obviously highly trained. Quickly resolved our issue!Highly recommend!!
Fantastic job replacing our old tired unit. The new install looks and works impeccably. Couldnt be happier. The entire team has done a great job! Shout out to Aly, Jeremy, Igor and the whole team, sorry, I forgot some of the other names! But everyone has done a great job getting this project taken care of!
Thank you Entek for outstanding and professional service. Mini split heat pump installed by Jeremy H. and Adam P. is perfect! Unit performs exactly as needed and is so quiet . Install was very neat and clean, went smoothly and both Jeremy and Adam were very professional and knowledgeable. Both were a pleasure to work with and operation of the unit was fully explained on completion. Great job guys!!
I am so happy with this company. Shane C was very professional and gave me a run down of how my heatpump was performing and what to expect for possible future issues. When he was fknished my heatpump has never been so quiet. Shane was awesome. Its because of people like him that keep me coming back to your company for all my heat pump maintenance and needs. I trust this company 100 % and have for over 20 years.
Yesterday Miguel came to my house to repair loose tape and other needed things He was prompt, pleasant, tidy and I wanted to you know that I was pleased with his work I have been a client for many years Thank you Jill Tossberg
Entek installed a zone system in our two story home about 6 months ago. We could never get our upstairs cool enough without the downstairs freezing. In the winter, it took forever to heat up the house. The zone system totally solved both problems. We are more comfortable and the system is much more efficient. It let’s us cool or heat the area that needs it. The crew was here most of a day but we hardly knew they were here. Now, we have a system we can control the that also saves us money. I would highly recommend these pros.
I had great experience with my annual service of my air-conditioner and heater. They were on-time, efficient and very courteous. Dave was a great tech doing my service. Great job!
Josh came out to do a maintenance inspection on our standalone air-conditioning system. He even arrived a few minutes early! More importantly, he did an extremely thorough job and very nicely explained what he found and what he did. He seemed extremely knowledgeable and was very nice and super friendly. I wish all service people were as helpful and as friendly as he was. Entek has a super employee! We would not hesitate at all to use Entek again. A+ service!
We so appreciate Entek Corporation for installing and maintaining our heating/cooling system. Kyle and Shane were very respectful of our home and us; completed the maintenance professionally and in a timely manner. THANK YOU! Dave and Lois Hokanson
I have an Entek maintenance agreement and have found the service providers always pleasant and appreciate that they keep me updated as to when they will arrive. The arrival times are scheduled for within an hour so no waiting all morning or afternoon. Am very pleased with their service and would recommend (and have) them to a friend.
My AC broke on a 100-degree day early this month. My place was sweltering; I didnt realize how much Ive come to rely on it. I was sweating bullets even at 8pm. I called a bunch of places - all said they conducted emergency AC repairs 24/7, and their respective on-call operators all confirmed that, and passed my into onto their technicians - who all called and said they were either a) too busy that night (and in some cases, several days out) or b) too tired to come out. Which is perfectly fine, expect for the very large and noticeable 24/7 Emergency AC Repair!!! advertising they all employed.Until Entek. I called at 1am, by this time I was was just trying to schedule something for the following week. The guy answers, and hes in Vancouver. Im in Portland. He sounds like hes about to go to bed. I ask if an emergency repair is possible, knowing it isnt... he proceeds to get up, get ready, get in van, drives all the way to my place in Portland (at least 20 miles if not more) - stops on the way to go by his office to grab some supplies that might be helpful, depending what the problem is, and shows up at my place at 2am. At this point, I was stunned, but figured my AC (14 years old) was probably done anyway, so Id have to have a new one installed another time.When he arrived, he had Covid protocol fully locked down - mask, gloves, and even show bags to keep my place clean - and his gear with him. He goes to look at it... less than 30 minutes later, my AC is working again (he even went out of his way to scrub off some build-up that had accumulated in a particular area, showed me how to clean it going forward, and gave me the nylon brush). He was extremely friendly, despite having to be up at 6:30am - less than 4 hours - for his next shift. He did all the paperwork, pointed out a few things I could do to help maintain my AC, told me with the part he replaced that it may well run another handful of years (knock wood), and headed home.I rarely write reviews online for anything. I never write four-paragraph reviews. This was nothingn short of a heroci act as far as In concerned, given he didnt make extra for this beyond any after-hours call, and the awesome attitude he had the entire time. I would say this was a Top-5 all-time customer service experience for me, hands down. Three weeks later, my AC is humming right along, and who knows, will hopefully continue to for a good while. He did not have to come out and do this, I was already resigned to waiting til the following at least.This is a shout out to Entek Corp for pulling this off when no fewer than 12 other places I called that night could, or would. A+++; for any future AC purchases/repairs, this is where Im going.
Cant say enough about the courteous, prompt, professional experience we had as they installed new furnace and AC. The organization, thoroughness, attention to detail was a pleasure to watch, and always ready with an answer to my silly questions. We have had them servicing our equipment for years and recommend them without reservation for any new work needed.
Shane did a great job servicing my heat pump. He was very thorough and professional. He straightened out a sticky problem with the remote access feature of my thermostat. I’m very satisfied with the work he performed.
Entek was incredibly professional, punctual, and clean! They did a gas conversion from an old electric furnace to a new gas furnace and the presentation of the new system is awesome! Jeff was very easy to work with during the estimate phase. This was a year long process for me. Jeff was patient and understanding. He made multiple trips out to the house and gave me multiple quotes for different systems and configurations. His concern was that I get the best system that I was comfortable with. Igor, Ivo, Adam, and Brant were the technicians for this project. The workmanship they left is unbeatable as well as their knowledge. They were able to do the conversation over 3 days all while my wife was running her in home childcare business. From top to bottom my experience with entek exceeded my expectations. They will have my highest recommendation and will be my first and only call when I install AC! THANK YOU!!!
Our salesperson was Jeremy H and he was so professional and efficient. Our installation team was Jeremy Hood,Tyler M and Artem P .. they were efficient, polite, on time and hard workers. Adam P was the electrician on the job and did an excellent job. What a great team!
From our first interaction with the estimator, through the inspection by the city and our final walk-through, the Entek team was courteous, professional, clean, on time and explained every step in the process. Their estimate was right on, too. We had the old Apollo heating system, so this was critical to get it out and replaced. I recommend ENTEK to anyone and everyone.
Terrible. Literally thieves. I’ve had these guys come out twice to service my hvac. Each time the tech leaves I ask him for a run down of what went wrong. Both times they explained to the hvac system had been damaged or left in a state of disrepair that was causing the malfunction. Yet after they leave the landlord calls me both times telling me that they said something different. In my contract the landlord is supposed to cover the costs of the hvac but these scam artists will tell don’t care about integrity they lie to your face and then write a report reflecting whatever my landlord likes so that the landlord doesn’t have to pay it. Happened to me twice these people are dishonest, NEVER on time and so terrible At what they do it actually feels like a scam. Don’t waste your money these people are thieves of the highest order.
Our experience with Entek has been top notch! We worked with Jeremy from start to finish on our conversion to gas from oil and he made sure to keep us updated and informed with everything that was happening! Igor is the tech that came out to put the finishing touches on the furnace and fire it up for us and he is great as well! He made sure to answer any and all of the questions we had thoroughly and showed us how to operate our new thermostat! During the set up Ivo and Ryan were extremely helpful with any questions as well! We highly reccomend Entek!
They have always been great for me..
This morning we woke up to a cold house. Our gas furnace was not working. Entek had installed it quit a number of years ago and it had never given us any trouble. Since it was a Saturday, I called the emergency number and a technician called me within 15 minutes. Gearald arrived and spent 2 hours working on getting us up and warm. He was very knowledgeable, and explained things thoroughly. I would recommend this company any time!
Entek did a professional job installing our new equipment, and the results are a more comfortable heating/cooling system in our home. It is good to work with a company who does what they say, on time, and with a great attitude.
This was amazing service! I had previously used a competitor but when my heat stopped working on a Friday night I reached out to Entek and they were so helpful and responsive. I had a tech get in touch with me right away, try some troubleshooting with me over the phone then schedule a time at 9am the next morning. Jon came out and he was on time, professional and quick to get the job done but made sure he checked that everything was repaired and in working order. He let me know the service comes with a warranty as well. They just got a new customer with me, I’m switching all my HVAC needs to Entek. Thanks!
We where very happy with job Nick & Mikal did, they where on time,very nice to work with, very professional, cleaned up as they where doing the work, could not ask for better people to work with, they get 6 stars.
I highly Recommend Entek. The staff is friendly and worked with me with my heat pump servicing. They provided excellent service with a very competitive price. Dave was the technician assigned to my project. Very friendly and knowledgeable. I will call them for my next service and any other heating issue.
Wow, called to schedule a technician to come check out my system. They never showed. I called two days after asking if they were able to come out and they didn’t have any record of me calling and setting up an account. They said they would call me back. No call two days after. When I called they said I was associated with another property that I use to work for. Almost refusing to work with me. Completely unprofessional. I will never deal with them again.
Couldnt be happier with the service and the quality of installed items. Highly recommended!
Brooke & Jeremy had fabulous communication with us either by phone or email on the price of our replacement furnace to scheduling appts. Our installers, Jeremy and Igor were punctual, polite, clean, and totally professional. We would highly recommend using Entek for all your heating and cooling needs.
I cant say enough about my experience with Entek. Chris McKinney and his team are incredible. They worked with us on financing to replace our dead 50-year-old furnace with a fantastic new furnace. They were cheerful and upbeat even when dealing with the narrow halls, steep stairs and low doorways of an old house, AND they were friendly with my 5 very enthusiastic dogs. The furnace install took less than a day, and when we subsequently discovered that the pilot light on the gas water heater was off due to the install, Entek sent a technician out at 9pm to fix it on a Friday!!
I would highly recommend Entek! Our heat pump was not producing heat all of the sudden and with near freezing temps outside, the house was unbearably cold.I made a call to Chris McKinney at Entek to see how quickly we could get a tech out to diagnose and fix the problem, fully expecting it would be at least a day or two before we would see anyone. Within about 10 minutes I received a call from Ali asking if we could be home in 30 minutes to meet a tech! I was ecstatic at Alis response time as she was able to quickly reroute her tech from an appointment that had just been rescheduled.Tristan showed up promptly in 30 minutes as expected, ready to attack the problem. Tristan was very professional, friendly and efficient. He was able to quickly identify the issue, replace the part from inventory in his truck and we had heat flowing in the house again within 30 minutes! Tristan also gave me some very good information about the life of the system that I had no idea about so I can plan for service over the next few years.Many thanks to Chris, Ali and Tristan for providing such fantastic service and getting our system back in working condition in such short order. You will be getting my recommendation to anyone looking for HVAC service in the future!
The team; Igor, Jeremy, moltke and Ivo were very professional. We had an unpleasant smell coming from our vents for over a year and they replaced HVAC in 1.5 hours. I Wish I would have came to them sooner. Thank you Entek team for your quick and easy service.
Wow. Great company! Adam is the man! He was courteous, informative, and very good at what he does. Thank you!
Brett took care of everything from the financing to the scheduling and the rebates. Entek worked around my schedule to come on Thursdays to do aeroseal, vent cleaning and install a furnace + AC unit. They took care of our things, cleaned up and showed great customer service. Would recommend !
I would highly recommend Entek for any HVAC work. I sent quotes to 5 different places detailing that my upstairs was not getting enough airflow from the HVAC. All of the companies said they could come take a look, but their fees ranged from $80-$100 for just the consultation. Entek was the only one that came next day at no cost. Jeff came back a second time (for free as well) to provide further consultation and a formal quote. Overall, Jeff was very knowledgeable, provided a ton of insight and advice, and also had very reasonable prices.
Excellent telephone customer service from Martha. They were quick to respond on a Saturday. The Technician, Matt, was quick to diagnose the problems, ran some tests and were back to normal operation. STRONGLY RECOMMENDED!!
Service technician was earlier than expected but he wasnt sure why the office scheduled him to come here first rather than the 2-3:30 PM window originally agreed upon. Service technician was excellent, took time to answer questions and gave good advice I didnt even know I needed before his arrival. He was very good natured, easy to communicate with, and highly proficient. I nominate him for president of the company!
The old school craftsmanship of planning and engineering, along with the well trained technicians and the state of the art equipment and testing made this job run smooth. They created a thermal envelope to keep air out for no leakage and also used chemical free insulation.
Thanks Chris, I know you have done all that was possible – leaning hiring ENTEK. It is painful to have paid another company around $1,200 for repairs just to learn that the entire unit needed to be replaced. To add to the misery, the other company changed the lines between the inside and outside units – nullifying the very reason we stayed with their product rather than go to Mitsubishi. However, without Entek it would have been worse, so that’s for delivering your consistent good work and fair dealing.Best wishes and thanks
I will recommend ENTEK and the Carrier products provided. I gave them a perfect satisfaction rating. They completed everything in the time they said theyd get the work done
I just had a heat pump with air handler and backup furnace installed in my manufactured home. After getting several quotes from local HVAC companies I chose Entek for the price and clear information from Dennis, the sales person.The office staff from beginning to end were very good on all levels. The installation crew came out on a Saturday, performed all he work in about a day. The lead (I forgot his name) explained how everything worked and also how the thermostat worked.The crew cleaned up and the final installation is exceptional.I would recommend Entek for this work anytime as the balance of price and quality is perfect!Nice work Entek crew!
We received the flyer in our bill info about rebates and in the Colombian. We contacted contractors for bids & talked to Steve about the energy efficiency service. We are very happy with the service.
They made it real nice and easy, showed up on time, and where $3000 less then the other company that came over
I dont know why this is the only negative review, if Im really the only with a problem, but Entek Vancouver showed no interest in providing me with any customer service. After the initial visit, I was the one who had to call back to find out an update on follow up visits and I waited 1 1/2 to 2 weeks each time before making a call. At this time I have still not been contacted from my last call over a month ago. If you dont want to service me, have the guts to say so and not ignore my problem.
I was impressed with the professionalism of the work crew (Tyler, Jeremy, Adam, and Chad) and with the end results! The aeroseal, new ductwork, GPS air purifier, duct cleaning and the fresh air duct have made a notable difference in reducting the visible dust in my home - plus I feel like I am breathing better. Well worth the money. Thank you Entek!
Fair prices. Good customer service
Another local company installed my heat pump and furnace (Bryant) a year and a half ago. I spent a pretty penny with them! But the units failed multiple times since then.This last time, in the middle of a heat streak (and in July). After that company left me stranded for five weeks without AC or help, I was desperate and reached out to Entek in August.I just wanted my expensive investment working, and Entek surpassed my expectations. They not only diagnosed the problem and fixed it, but they found a number of items that the other company did wrong and fixed those as well.Even though Entek is the Carrier King, they can work miracles on Bryant units as well.😀 I would absolutely recommend these miracle workers to anyone looking for HVAC help!
Wow, what an experience. First visit was a diagnosis on Nov 30th $200 few days later they come back and fix our furnace and unit 5 hours later and $400. Unfortunately it was not fixed and was blowing only cold air. Have two more people come on different days to tell us the first guy missed a few problems. Said it would be $700. On the 8th of Dec a nice guy comes and replaces our board and tells us hell have to come back another day because the board he has is used and damaged okay.. That was 6 hours. On the 14th he came back 4 hours after the time they said hed be here and replaced the damaged board they installed. Great we have heat, not so great our total was $1,017. So in total $1,617Will not use this company ever again. The guys were nice..but we dont need nice we needed honesty and work done right the first time.UPDATE: Bill the branch manager called me and apologised and admitted their mistakes and made it right. That was very admirable and any company willing to make things right is a 5 start business in my eyes. Thank you!
I am super pleased that ENTEK offers great savings to me through their maintenance program for our furnace.
The experience was satisfying that all issues were resolved through ENTEKs work to my satisfaction!
We are exceptionally pleased with the work that was done at our house last month.I’d like to thank the “Dream Team” (Aaron, Johnathan, Michael, Adam, Mike, and Kohl) for a great job installing our HVAC system (furnace, air conditioner, and duct work). We were pleasantly surprised from start to finish. This crew clearly takes great pride in their work, and deservedly so – everything was top notch!They’re an impressive team to watch - like a choreographed dance – smooth, efficient, and never missed a beat even when they had to change plans and relocate the duct work to the attic. Michael had the system redesigned in nothing flat, Aaron ensured everyone was on-point with the changes and I never saw even a moment of down-time. Johnathan and Kohl also deserve serious kudos for enduring the elements under the house, with standing water, on a 19 degree day. They were soaked to the bone several times – and not one complaint. Adam’s electrical artistry even freed up a circuit for us – clearly beyond our expectations. And I certainly don’t want to overlook Mike J, a hidden warrior bouncing between job sites. Everyone was so personable and professional. And I really admired the camaraderie among the crew – I enjoyed having them around the house.The communication with everyone from Entek has been stellar. Between Aaron’s pre-install walk-though and Johnathan’s periodic updates throughout the project there were no surprises. The knowledge, expertise, and passion from every one of the guys on site was reassuring to know we were in good hands. We also appreciate that they took time to explain the equipment and made sure we understood how to take care of it.We’re very proud to share our experience with others. Choosing a contractor was a daunting and nerve-wracking task – I am so relieved to know we chose well. In fact, I recently learned that my sister also had HVAC work done, and unknown to either of us, we both choose Entek! However, it was icing on the cake when the building inspector mentioned how impressed he has been with Entek. He quickly admitted that he’s supposed to be impartial, but he had inspected a lot of your job sites and said “They do impressive work! Even down to the details.” as he pointed to the tape on the duct work. Again, I felt reassured that we had chosen well, and smiled with confidence that it was money well spent!
On Sunday, we woke to a rather warm house instead of a cool one. Our HVAC was not blowing cold air, only the fan was blowing. The temperature was climbing, it was already 78 degrees. Previously, Entek came out to AeroSeal our ductwork. So, we called you folks out to take a look at the HVAC. Aaron was here in less than a few hours to assess the problem. He had to recharge our unit and balance the pressure. And, BAM, instant cold air! Thank you Entek and Aaron. You folks are a lifesaver.
Very knowledgeable and great service.
Amazing techs!!!! polite, friendly, and professional, many thanks to Michael and Andy!!!
The crew should be proud of the work they did.
Service tech had to return to fix wiring on furnace. They came at 9 PM. I could not believe their dedicated service. They fixed the wiring that night!