They towed my car early in the morning without me knowing. So I didn’t have time to take anything out. Left my fastrak transponder in there. Call to see if i could get it back manager said it wasnt in there. Im the only one that drives the car and i know i didnt take it out so who else but them would have access to it. Garuntee they took it off and try to resell it. Her tone changed to defensive when i asked how it disappeared if i used it the day before. Straight thieves and liars

They were polite and very professional.

They stole every single thing out of my car ! Had me sign the paperwork before I received my car. They stole my daughters carseat!

Kaitlyn could not have been more professional. All of my questions were answered with patience. They made an unpleasant situation bearable.

I wish I can give 0 stars. They steal. This company needs to be shut down and rebuilt from the bottom up. New hires and drug test. And maybe have these peeps run up a hill...these people are not for the community. They are Only out for themselves. Do everything you can to avoid this place. I had my car towed here my one and only time...I pray I never have a situation that leads me to this place. They stole many little things including chargers and belongings also checked threw small boxes for items. This company and the people are bottom feeders! The end

Very friendly and helpful helping me through a rough experience. Losing your car sucks, but they made it easy for me to get my kids school things out of the car. Thank you.

I went today to pick up my property that was taken from my vehicle and I had a few things missing. She told me that they don’t take money that was in the car but I got $2 back but not my change from what was in the car. They say they don’t touch what’s in the trunk but when I got my car it looked as if they were trying to pull my speaker out. Everything in the black bag was just thrown inside. I told her about all the dirt from them driving my car and she just said “we do park in a dirt area” she simply had nothing to really say after the fact that I told her about the scratches, bumps and marks from the car smh

I have been trying to call to pick up my vehicle since 9:30. I left a message but havent heard back. I called around around 1 and their voicemail pickup message now says they are closed. It would be nice if they were open when they say they would be open. Everything has been cleared by my loan company.

CHECK YOUR BELONGINGS BEFORE YOU SIGN THE RELEASE FORM...I didnt do that...she told me my new disabled placard was in bag and it wasnt. Found that out after we had left.. There were two placards in my car....the old one which expired June 30th and the new one which expires 2021. They took it. So the reviews are accurate, there is some dishonesty when it comes to peoples belongings being taken. Its sad that there are individuals who take advantage of those who vehicles were towed. Im contacting the DMV and will see if I can file a police report.

What a horrible company. They never pick up their phone and their mailbox is always full. They should not be allowed to operate like this and the state of California should step in and do something. I will make a call to the better business bureau.

Do not sign anything look thru your belongings.. they stole my valuable stuff and left paper work only lying and very rude kaitlyn in particular

They stole from my vehicle. And the staff were terrible, terrible, TERRIBLE people.

The lady kaitlyn is very rude... and they stole my stuff.. report them

BEWARE! Do not sign any paperwork before you check your belongings! Kaitlyn is rude and a liar! They have no regard to a person who is OBVIOUSLY having a hard time. They sent me to their secret oakland location for recovery and my car was in vallejo and Kaitlyn had the audacity to say I dont know how you got that address Kaitlyn is the 1 who scheduled the recovery! There are mud footprints on my seats, a scratch on my car, and even though Kaitlyn said they had absolutely no trunk access, that even though there is a trunk button that legally since they do not have a key they can not open it.. YET almost everything in my trunk... Is in a black bag in my back seat! When I called for an explanation 1 woman said they went through my back seat and pulled it out that way... And then Kaitlyn jumped on the phone and said THEY NEVER TOUCHED ANYTHING IN THE TRUNK! When I asked her which 1 of them was lying because I was JUST told they pulled it out through the back seat.. Kaitlyn told me to file a complaint and hung up! I called back several times to file this complaint... And they would not answer the phone!! Liars, theives, and heartless souls

WORST BUSINESS EVER.WORST CUSTOMER SERVICE SKILLS EVER.I CALLED AT 9:30AM, TO ASK IF I COULD COME GET MY PERSONAL ITEMS OUT OF THE VEHICLE, ALSO MY BADGE FOR WORK. A YOUNG LADY TOLD ME, I HAD TO WAIT TILL THE VEHICLE WAS PROCESSED. I CALLED BACK AROUND 2:00PM/ 2:30PM. THE SAME DAY THE VEHICLE STILL WAS NOT PROCESSED. I ASKED TO SPEAK WITH A MANAGER. A LADY NAMED MARY COMES TO THE PHONE SAYS MAKE A APPOINTMENT THEN HANGS UP ON ME. I CALLED BACK NOT EVEN TWO MINUTES LATER. MARY HAD STEPPED OUT OF THE OFFICE. THEY HAVE NOT CALLED ME BACK SO I CAN SET UP A APPOINTMENT. ITS 3:45PM NOW SMH

This company is clearly unphased by the circumstances of the individuals whose vehicles are being held at their facility. Even after receiving clearance to release your vehicle. They comfortably hold the vehicle for an extended amount of time, as if to further create hardship for your family, during an already difficult time.

Lol the lady threatened to take my stuff in the car (as in steal) I bet you what ever is missing will be paid for in full!!! 😂

Im currently finding myself in confusion and frustration over this company. First off, no one seems to care about theyre business, the Secretary jocelin? sounds like a fat ghetto person that doesnt care about anything, they transfer me to an appointment manager, and she puts me on >Hold for 15 min, and says we only have an appointment for tomorrow at 10:30 with out explanation about anything.And i ask for an actual manager that i was hoping she would at least care and try to help, well here answered Rachel and explain what the problem is, and to your surprise, shes worse. Anyway, point is that she said she didnt care about the reviews and the problems that they where making enough money.Heres my story: My car was repossessed, according to theyre report they picked up my car on friday Feb 9th, which I asked the first lady jocelyn at what time they picked up my car she stated 12: something Am. I said is technically saturday, why should I be charged for Friday? With her staying quite she said shed had to wait for the release form from the financial company to know exactly what time it was, well is on theyre report! After I speak to my financial company to pressure the real form to be able to pick up the car today, financial company agreed and sent it right through. I called this auto recovery company back, and i asked to give me an appointment for today, they put me on hold for 15 min and the lady responded we only have an appointment for tomorrow at 10:30. Thats when i asked to be transferred to theyre manager. I explain all that happend to Rachel, and we get into why they where charging for Friday if they picked up the car at 12 am Saturday Feb 10th, she baldy says her secretary messed up and was looking at someone elses report. (When they had all the info of my report) then she says my car was picked up at 10:40 pm Friday Feb 9th, so I tell her thats a lie, my own family where our side the house at 11:30 pm and the car was parked. So she went to say that they called petaluma police to report the repossession at 10:40 pm and that was the time it was picked up. So I told her you either fix this problem now or you leave me no option. She didnt care and said she couldnt change anything. Fine, I made an appointment to get my car out, but this is unacceptable and unprofessional. Im filing a law suit, over business dispute for wrongfully running an operation and illegally altering reports. Who ever wants to join the case please contact my email i will give you the info.

I dont know anyone elses experience here but mine was the worse! Went to pick up my personal items after 6 day that they had them because theycouldnt finish processing the vehicle. I get there the woman is really rude and I get home and Im missing items wasted my whole day of work and still have to go back and get the rest of my belongings

Its a dump, but the office lady and lot worker was nice.

Amber is the worst person ever to speak to. She is truly the definition of rude. Wish I could be around when karma comes for her.

Horrible company. The women are unprofessional and deceitful.

They are thieves they treated the inside of my vehicle like Walmart. AKA they shopped in it. I had money in the center console they took that they even took all the change. You couldnt even at least leave me the change😭😭😭😭😭😭😭😭😭

They have no idea what theyre doing. Make the appointment to get your car and they have already moved it out of there

No help on the phone. And lot to pick up car only open 10-2. What a bunch of crooks

Dont plan on getting your car back soon! Appointments are about 5 days out. Totally not a customer service base company.

Really bad customer service

These people should feel bad about how they acted they stole my daughters necklace and then told me that we had no personal items in the vehicle and another lady came to get her car and they tried to keep her purse they only returned it after she came back in and confronted them about the missing bag

Friendly