The mechanical service seems to be good, but doesn’t make up for not being able to reach anyone by phone or message. One is forced to make a physical trip to the (Hoosick Street) location for information/updates. A huge drawback. We are all busy in this modern life, no excuse.

They always take good care of me, and their waiting room is comfortable. They are friendly and welcoming. I get in and out efficiently, and they are honest. Recently I went in to get new tires, and they told me that my car needed several repairs. Then I decided not to get the tires and to look into a new car. Other businesses might not have given me the same advice. They provide a loaner car when needed and have Saturday service options. I highly recommend them!

So I didn’t bring my car in for the north pole tire rotation and typical service I brought it in to get it lifted and I am glad I brought it to SUBARU rather than another place just for the peace of mind that there are Subaru techs working and making sure that my car safe everything is installed correctly. Plus it was something new for them and the nailed it!. The fact Everybody was as excited as I was about how the installation turned out just speaks volumes on the positivity and community that they have at the dealership. So big shout out to Andy for everything and making sure everything went smoothly and my man Frank for the installation!

Bought 2 cars in a month from Norah and Finance gentlemen name Mike it went fast and painless. Norah responded quickly to my emails with accurate answers.Mike had everything ready to go and wasn’t pushy on up selling me things I have bought 7 subarus there without problems all from Norah!!

Members of the service department should have retraining in the proper ways to greet and treat customers. I recently purchased a vehicle from this dealership and had a warning light come on. I brought the vehicle in to be checked. As soon as I arrived members of the service team told me that they would prefer people make appointments and not just show up in the express service location. When I explained the warning light the customer service staff member kept coming up with reasons that the light may be on and appearing to be dismissive of my concerns about the light. The entire experience made me feel as if I was simply inconveniencing the service department. Carbone should consider getting out of the service aspect of car sales if this is how they treat customers who purchase cars at their location and then also purchase service contracts.

My 17 yrs old son bought a really nice car from here so far so good, as far as the transaction went and the car runs great. Its only been 3 days. But I think they treated him fairly and they were very giving. Thank you so much for a great experience.

We had a wonderful experience buying our car at Carbone with Allison . Unfortunately despite spending more money for an extended warranty we’ve had terrible service at Carbone . The screen in our 2020 outback stopped working. We brought it in for repair, there was no car to loan us, despite being promised we would have that when purchasing our car and extended warranty, no one called to tell us what was wrong when it was in for service, we called multiple times, finally reached someone who said the part had to be ordered . We called 2 weeks later to find out the status and again left messages, no return phone calls . Finally reached a salesperson who promised a manager would call back within 15 minutes - no call .Not sure what to do or where to go after spending over $40k on a new car with warranty - definitely wouldn’t ever recommend this dealer .

I so love this place and everyone here is so nice and respectful & also helpful .. I love mark is a nice guy and also very handsome .. If you need to Finance a car he the man to go .. Also sell man Ralph and doc are so helpful and a great sell man, I’ll definitely recommend anyone to go here I love cargo single Carbone Subaru #1 ..

Took my new Outback into Carbone for its first service. It was a very poor experience, but Im not sure they could have done any better. Took a month to get an appointment. Then I waited almost 2 hours for an oil change and tire rotation. Service advisors only started a couple of weeks ago - took 20 minutes just to get my paperwork and pay. They seem to have been hard hit by the severe parts and labor shortage. So as I said, Im not sure they can do any better. Just be aware, be patient. Good service is not available right now.

I purchased a 2021 Forester Limited,3 mos.ago,one of my better decisions.Its full of safety features,and boast a smooth ride. However I must mention the Carbone dealership staff.In particular my sales person,Rudy C.who provided the much needed support and guidance I needed for my new ride. Also the entire sales transaction was very smooth.For making a huge financial investment,this kind of interaction is needed.

Jimmer Kisselburgh is hands down the best Salesman. Smooth process, isn’t pushy and got me everything I wanted in my 2021 Forester Sport. He also recently got my parents into a car they love.

I will not be returning here for service ever again because the mechanic gashed my driver side front wheel while swapping my tires. I’ve called a couple times because I personally don’t like being mean about it. Never heard anything for a couple weeks, then I showed up for an inspection and still no one has bothered to help with their screw up……Now I bought my car here, and super unhappy with the service here…. There’s no excuse.

I’m so glad I went to Carbone of Troy . The customer service was fantastic! Norah helped me fine the car I wanted. I would recommend to anyone to go to Carbone of Troy! The other person Mark was great helping out with the paperwork?

Everyone was wonderful. My sales person was GREAT!! Fast, efficient, and a great experience.I would highly recommend Carbone!!! I will definitely be buying another car from them.

I had my car in for a recall. Mike was very courteous and friendly, and kept me posted on the status of the job, estimated to be three hours since it was Saturday. The recall was fixed, oil changed and tires rotated, PLUS a complimentary car wash, all in under 2-1/2 hours.I had a comfortable place to sit and read (could also have watched television) with a (free) cup of hot chocolate. I noted they also had free WIFI if I had been so inclined.The experience was very much in keeping with the service Ive received since purchasing my car 3-1/2 years ago. I will definitely keep returning for such outstanding service.

First experience buying a vehicle in many years and I was impressed. My sales person was super helpful in coordinating the purchase and service. Would definitely recommend to others looking for new or used vehicle.

Ask for Norah Frenyea, she is the best! She is amazing and makes the process really smooth. She goes above and beyond for her customers and tries to help as much as possible. Great service and she knows her stuff. This was the easiest dealership I have worked with.

I was recently in a collision that totalled my last car. John Julian went above and beyond to get me in another Subaru as quickly as possible, to the point of driving it to my home so I could take delivery. Im normally underwhelmed with the service at Carbone, but John has changed my opinion of the sales team for the positive.

Doc Johnson was an awesome, prompt salesman who helped me out of my old vehicle and into a newer, nicer vehicle. The best part is my payments barely changed! Their entire staff is friendly and personable, able to work with you no matter what the situation. Id recommend Carbone Subaru to family, friends, and strangers alike.

My fiance and I just purchased a Subaru Outback. We had Jacob VanBuren as our salesman. Everything went smoothly. He was excellent at explaining everything we wanted to know about the different models we were interested in purchasing. He made it easy to understand everything and we never felt pressured. After we decided on the Outback, he went over everything in minute detail and showed us all the different components of the vehicle. Mr. VanBuren made the whole process smooth and easy. Carbone Subaru gets high ratings and it is easy to see why. I spent about 3 months researching the different vehicles on the market, and once I decided to go with Subaru, I researched the dealerships. The high marks and prompt response I got from Carbone made it an easy choice. Weve had the Outback for a few days and we are thrilled with it. Good job Carbone!

I bought a new Subaru Outback from Carbone in the fall of 2020. The process could not have been easier. We went in that day to car shop (during the height of the pandemic) and we felt completely safe throughout the car buying process. Our salesperson, Norah Frenyea, was top notch. Unsure of what exactly we wanted, we initially asked to test drive one of the smaller cars. When we changed our minds (TWICE!) Norah was happy to show us different options and allow us to test drive two other cars before we made our final decision. Norah was so helpful with all of our questions both about car features, etc. as well as the financials when it came to purchasing the vehicle. She even checked on us a couple days later to see how we were enjoying our new ride! The experience was great from start to finish. We would certainly recommend buying a vehicle from Carbone and it will be the first place we go in the future. Thanks to Norah and Carbone for our beautiful ride!

Carbone Subaru is great! Handled my service, did a good job and the best part is I could get an appointment in a timely manner and didn’t have to wait a month or more for service. Will be using Carbone exclusively in the future!

The process of purchasing a new car was stress free and pleasant! Norah was very thorough and knowledgeable and she was able to find me a vehicle that suited my family’s needs! Hands down great saleswomen highly recommend her!

Not great experiences here. I bought a maintenance package with my new car and was told I could use it at any Subaru location which was not true. I brought my car in for a standard 6000 mile service today. I had an appointment and after waiting for 2 hours for the car to be finished, I decided to check the status of the car. Nearly all of the maintenance attendants had gone to lunch and when I found my attendant he said, “Oh I totally forgot you were here”… During another maintenance service, they lost my keys. Not all that impressed with the service here, but I do like my car a lot.

Nora was amazing to work with! She took the time to help us find the right car and then took care of all the little details it takes to get into a new car. She even found the exact car I wanted and had it shipped in for me. 10/10 recommend 😃

GREAT EXPERIENCE WITH NORAH IN SALES!! AND ALSO WITH MATT IN FINANCE. DEFINITELY WOULD RECOMMEND TO FRIENDS AND FAMILY

Theyre always helpful and honest. Nora Frenyea has been our sales rep for years and we trust her. Everyone there is pleasant. Best place to buy or lease a vehicle.

Overall, my experience wasn’t terrible. I don’t go there unless if I absolutely need to and I had to go for a recall on my vehicle. They did try to sell me on things and kept saying that I needed an oil change even though I just got one last month. Again, not terrible, but I hate how they always try to get me to agree to have unnecessary things done just to make a few bucks.

Best car buying experience I ever had! Rudy was my salesperson and patiently answered a million questions with expert product knowledge and a great sense of humor. Since I had to drive my new Subaru off the lot that day, he worked out every detail seamlessly to save me time. Everyone I spoke with was friendly and helpful, great place to shop.

The used Subaru we bought here several years back is a gem, plus weve had excellent experience with the service dept -- and especially this Sep 2021 thanks to service advisor Andy M whos exceptionally knowledgeable and professional.

I completely understand being understaffed during these times, but when you cannot reach your car dealership for days upon days and leave countless messages without a response there is an issue. When I have gotten a sales person on the phone and explained my situation they told me that they would have a sales manager call back, which never happened. It is hard to get things taken care of and maintenance done to your car when you cannot communicate with anyone. This was happening prior to them being understaffed too. Not to mention, I have had issues in the past where I was told “there was nothing that they could do”. Not happy with the customer service and will not be returning

Carbone is an excellent dealership but trying to talk to someone in the service department is next to impossible. Leaving messages doesnt help much as when I have they were not returned in the same day. I have never been able to secure one of the promised loaner cars. Scheduling service on line works fine and once you are in the service department they are top notch. But the communication to them is a real let down. I know how busy everyone is but this problem needs to be addressed and resolved. Until then, I cannot give a glowing review even though I would like to!

The dealership is top notch. Norah is stellar and a great person to work with. My wife and I couldn’t agree on a car but Norah was supportive in my decision to buy the car I wanted. My wife and I are getting a divorce now but with my new car I’m sure I’ll be making some heads turn.

My grandma bought a car from this dealer place. Norah is one of a kind person, who answered all of the questions that we had. She always had a smile on her face and was always willing to help out every time we called. I recommend Norah to everyone that is planning on buying a car.

I was very impressed with the high level of customer service . The sales representative that helped me, Sohail William, was knowledgeable, respectful, and made the whole process so smooth and hassle free . I was impressed how streamline and professional the whole process was, and am EXTREMELY happy with my new 2021 Subaru WRX . I would recommend anyone in the market for a new or used vehicle to make Carbone Subaru of Troy, NY your first stop . Thanks again 👍

Standard dealership trying to squeeze any dollar they can find. You need a new cabin air filter for $60. Oh wait I changed it myself by buying a 3 pack online for $20 and spent the 3 minutes to change it. I paid for their ilife (or whatever it is called) so I dont have to pay for oil changes but somehow they came up with over $500 charges to try and trick people into paying more money. But as I said at the beginning that is every dealership out there and enough people that fall for the scams.

Great service! Very easy! Was in and out very quickly!

Thank you Norah for your continued superior customer service . Very highly recommend for anyone looking to buy a Subaru or a car/Truck they may have in stock. Stress free and honest.

Norah was wonderful!! She made my buying a new car so easy and so reassuring. I haven’t bought a car in 10 years and I had many hesitant moments. She made me feel so much better. The entire experience was five stars. Thank you Norah! Sincerely Bridget

The sales and finance team were super friendly and went out of their way to find me a better deal.

Car shopping is such a hassle for me but Norah from Carbone actually made it enjoyable! She was so pleasant and knowable about all the options available to me, really couldnt imagine going anywhere else! Highly recommend!

I hate shopping for cars and dreaded having to do it again. Then, I met Norah! She was professional, extremely knowledgeable, and very easy to deal with ... not the stereotypical “pushy car salesman”. She found me exactly what I was looking for and gave me a great deal on top of that. It was a win-win! The next time I’m in the market for a car, I’m heading straight to Norah!

Nora was amazing to work with. I wasnt sure which Subaru would best fit my family of 4. Nora took her time and helped me pick the best car for my family. She was patient, detail oriented, and very informative. She worked to get me a great deal that was affordable and manageable. Will definitely be working with Nora again! Cant recommend her enough.

I was shopping around for a new car this winter and was looking at Subaru’s. Everyone at the dealership was very professional and were great through out the whole process from the time I walked in, to when the vehicle was delivered. Carly in the office went above and beyond to make everything happen smoothly! The Subaru was a beast in the snow and I’ve been enjoying every second of it! I’ll be back!

Edited (9/21/2021)Update: I have changed my star rating from one to three. After reaching out to their parent company Lithia, I was put in contact with the General Manager Kevin Hoagland. Kevin was apologetic to the situation, listened, and seemed sincere in his desire to fix the problems I experienced. Additionally, he was receptive to helping find me the car I wanted, though ultimately, the current automotive manufacturing situation globally stifled his efforts. I had a good experience speaking with Mr. Hoagland and hopefully any issues leading to my initially experience will be remedied.Original review (9/20/2021)My experience at Carbone Subaru of Troy was not pleasant. I inquired about the availability of a specific car. I was told the car was available (turns out is wasnt) and scheduled an appointment for the very next day. I arrived at the dealership at my appointed time to be told that the car was in fact not available. I was told a miscommunication occurred. I say negligence and incompetency occurred as I was checked on by my contact, Customer Care Rep Matt Capistrano, multiple times throughout the day leading up to the appointment, with zero mention of the car I asked about actually not being available. I travelled 2 hours to see this car. In an effort to expedite the process, I had previously filled out as much information as possible online prior to my appointment including a finance application. This resulted in a pull on my credit, which wasnt necessarily surprising, but when I brought this up with person I was working with face-to-face, which was not the person I had previously been in contact with, they denied that a credit inquiry had taken place. I spoke with the Financial Manager, Miles Murray, who again insisted that a credit inquiry wouldnt have taken place with just filling out the online form. When I showed him the inquiry alert, he was surprised and unsure as to why that happened, and would look into it. Between the Financial Manger and the Customer Care Rep it is apparent that having knowledge relevant to your job description is not a prerequisite to being in that position at Carbone Subaru of Troy. The person I dealt with at the dealership, Sohail William, was fine. He was nice, patient, and tried to find answers to my questions concerning my disappointing, supremely frustrating, and completely preventable, experience at Carbone Subaru of Troy. I will not be using nor recommending any of the Carbone auto group.

Jimmer Kisselburgh was our salesperson. He was attentive to our needs. Excellent service.

I went into Carbone to return my lease and potentially sign a new one. Allison Raymond promptly approached me to lend a hand and boy was she helpful. She was able to gauge my needs and get me into the right car with no hassle. She made renewing my lease an exciting, relaxing, and rewarding experience. I left with an upgraded car at the right price while feeling like I was given a very fair deal. I highly recommend Carbone and Allison to all those considering a Subaru.

I had an appointment today to fix two previously identified issues. But then I added on two more issues to be checked and fixed if needed and both were needed. It was all done in good time. My service adviser Josh H. was great and got everything done in record time. He kept me updated with the status. Very happy with service provided.

Very disappointing. True bait and switch. I had scheduled an appointment for a test drive on a vehicle. Drove 1.5 hours to get there. Had been in touch with the internet sales consultant about 1 hour before my appointment. I got to the dealer, the salesman brought the car around to the front then said, sorry it sold earlier today. someone could have called, texted or emailed.Then he tried to show me a different car, more expensive, with body damage and not a clean accident history.Never going back or recommending.

Ive dealt with Nora multiple times, always no hassle, great conversation and she is looking out for your best interest. If you are purchasing a Subaru and want a great deal and easy process, Nora is the salesperson you NEED!!!! Keep up the EXTRAordinary work!!

After weeks of researching and determining what car I wanted I found a used Crosstrek at Carbone Subaru and down the street from home in Troy! Great experience with Billy and Mark! They were straight up and honest! Thank you guys for a great first Subaru buying experience! I already love my new car!I forgot to add this photo of the dog toy Mark gave me! My pup loves it!

I was recommended by a friend to Norah. She was absolutely wonderful and friendly! I am a first time car buyer and I didn’t feel pressured at all into any decision. She truly makes the process easy and comfortable! I would tell anyone to go see her.

Went to Subaru looking for something basic and Norah completely hooked me up! Her friendliness, attention to detail, and ability to go the extra mile was exactly what I needed. Thanks Nora and thanks Carbone Subaru!

I have to give a big shout out to Norah Frenyea. I had a friend advise me to go here and look into getting the 2021 Subaru Crosstreck Limited in BLK. My friend informed me it was small enough for me to fit in and would be perfect for all the driving I do!! She advised me to speak to Norah, because she bought a vehicle from her a while ago. Norah showed me around and told me about the vehicle I’m interested in. She knew exactly what I was in need of and advised me to really take this vehicle into consideration. I advised Norah that due to her kindness and knowledge that I would definitely keep this place in mind. I appreciate her kindness and professionalism especially when I know nothing about vehicles!!

The wonderful people here hooked me up with the best Outback ever. I am so grateful, may God richly bless you all and your families!Brought my Outback to Carbone of Troy for NYS Inspection, 9/14/21. My friend & I looked over inventory, sipping yummy complimentary French Vanilla coffee, done in no time, thanks!

Many of my family members have Subarus, so I went ahead and got an outback. Norah Frenyea allowed me to feel comfortable and never felt trushed! I didnt feel intimidating or pressured like I have at other dealerships. My experience was so great I named my car Nora:) Ms. Norah at Carbone deserves 5 stars+ !! Thank you for the great experience!

Norah is fantastic!!! You literally tell her what you want and she will stop at nothing to get it for you. Your happiness is her number one goal. It’s so refreshing to have a car saleswoman who really cares about the quality of car you drive off the lot. She is super sweet, and easy to work with. 10/10 would recommend! I will be sending everyone to her that needs a car!

Norah was incredible. She got me into a great, reliable vehicle - right away. I was in a car accident and only had a week to find a new car before my rental was up. Not only was she kind, she knew exactly what she was doing. She found the car that was perfect for me at the time, within a matter of hours. If youre looking to be treated right and be 100% satisfied with your overall experience, I would highly recommend going to Norah. I will be going to her, with my future needs.

Buying a car can be stressful but Norah made the experience so pleasant and stress-free! Everything went smoothly from picking out a car to establishing the financing. Norah was really informative, patient, friendly, and thorough. We love our new vehicle and will definitely be referring everyone we know to Norah!

Norah is the most gracious and knowledgeable salesperson I have ever met. She answered every question we had and made the entire process smooth and without any stress. I have recommended her to friends and family and she took care of them as well, selling them their dream car! Id give her a million star review. Keep up the good work Norah!

I have sent countless referrals over to Norah Frenyea and they always walk away talking about their experience with her in the highest regard.She’s a consummate professional and always takes the time to make sure her customer’s needs are met.

My wife and I have bought two Subaru foresters from Carbone Subaru of Troy. Norah, our sales consultant, helped us out both times to get an awesome car at a great price. Very straightforward and transparent. Both times I came in I drove away in a new car within a few hours. Highly recommended!!! Thanks again Norah and Carbone Subaru!

Jeff and Mark were great to work with. 3rd straight Subaru purchase at Carbone!

I was truly delighted at how stress free and easy my recent vehicle purchase was. Jake VanBuren was a wealth of knowledge and didn’t make my wife and I feel pressured in anyway to buy or make a quick decision. He was fair in the negotiation process and at no point did we feel he was trying to pull a fast one on us. We will be coming back to Carbone in the future and we highly recommend anyone to make them your first stop when shopping.

Norah is amazing!! I highly recommend working with her. She didn’t make me feel rushed or pressured. She made the process easy, had quick and clear communication, and was professional and polite! It was a wonderful experience!

I worked with Norah Frenyea and she was Absolutley amazing! Noarah not only focused on my needs for a safe car, being a newly single father it was important to me to keep my son safe. But she also got into my wants in a car and she got me perfectly! The amenities I wanted and everything I needed! I love my new car! I would Absolutley recommend everyone go see Norah and see what it’s like to have an amazing experience car shopping.

Norah made my first time buying a new car (Forester) experience easy and she got things done fast! She walked me through what to do with my old car, explained payment options for the new car, and then when the car came in, she took at least an hour to show me all the things I would need to know to operate the car and answered my questions. Even after leaving with my car the day it came in, I have called back to ask some questions about certain functions/accessories in the car and she is prompt and gets right back to me. Norah is a professional and wants to make sure you are happy and satisfied with your purchase. Definitely speak with Norah when you go to Carbone Subaru to look for your next car. Highly recommend her!!

Prepare for buyers remorse. Service is amazing slow. Prices are high, and worse of all they are one of the very very few Subaru dealers to not have a 30day return policy.

All I can say is, “WOW!” How refreshing to deal with a saleswoman the best of the best at that! Dealing with Norah, I never once felt as though I was being sold anything; interacting with her felt more like I was talking with friends and family. She was genuine and sincere, never felt pushed and as if I was there to serve as a benefit to her. She’s the reason I’ll continue to go back and wouldn’t send anyone I know anywhere else! THANK YOU, NORAH!

Where do I begin. I was looking for a family car with having 2 kids. I wanted something that was big and would fit my family in it. So I called to see if I can look at a couple. For a month Norah and I were going back and forth on the phone to see what car would work for me. Norah told me about the Subaru forester sport they had. So I looked at pictures of the car. She called me with in the hour and told me I was approved for it. So i came and signed the paper work with Mark P. Norah and Mark P were so helpful and amazing. They make my experience so easy.

Hands down the smoothest car purchase ever, thank you Norah

This will be my third car with Carbone and wouldn’t want to do business with anyone else, but Norah! She is an absolute pleasure to work with and will be dealing with my craziness every time I upgrade! I highly recommend anyone looking for their first car or looking to upgrade their vehicle, go see Norah at Carbone Subaru!!! ❤️

Norah was incredible to work with! Shes knowledgeable, thorough and kind. Shes the whole package you need to purchase a vehicle. Highly recommend you go see her if your interested in a new car!

Norah was great! She was friendly and very knowledgeable!

To get your car serviced required to schedule an appointment. When you schedule appointment, you dont get any confirmation of that. That is annoying.

Norah was and is the best in the area. Compassionate, reliable, and determined to get you what you want!! Excellence

So far I have leased 2 Subarus from Norah, currently we are working on the 3rd. Its hard to believe I am already nearing the end of my lease on my WRX! She is an amazing individual and extremely talented at her job! I recommend her to any and everyone! Her personality is warm and she is far from pushy when it comes to your making a decision. Highly recommend!! :)I cannot wait to wrap up this 3rd lease with her!

Just bought my firstt Subaru ever from Subaru in Troy while working with NORAH for a few days to find the right car with the right whistles and bells that I was looking for. Ive worked with many car sales individuals in the past and this experience with Norah has by far been the best of all. Absolute professionalism, patience, answering every question of mine and going the extra mile to obtain any further detailed info I was looking for. Not once did I feel she was pushing me to close on a deal, she consistently worked with me to ensure the car was right for me. Sending me extra pictures of the various cars I asked for, running multiple number scenarios, etc. Will definitely recommend all family and friends to Norah.

What a breath of fresh air. Car shopping can be so stressful. Norah was so personable and charismatic during the whole process. The one thing I am most impressed with was after the sale. She kept in touch and is always available to answer my questions and help with any service appointments I need to make. I have referred her to many friends and family.

Customer service is terrible. Kept my car for 4 days and did not find or fix the issue I was describing. Instead they put 140 miles on my car and left it on empty and gave me list of other things they could fix in the meantime. They refused to reimburse me for the gas it took for me to get home but I had to fill the tank of the loaner before returning it to them. Not to mention it is nearly impossible to get anyone to answer the phone when you call. Will not be returning here.

Nobody answers the phone. Inside they have 100 salesmen working and a single person manning the phones. Shows where their priorities are. If you arent there to buy a car they treat you like garbage. Avoid at all costs.

Great dealership with a great team. I felt so comfortable and happy with my experience. Norah Frenyea is such an amazing sales rep, someone you can trust to take the time to understand what you need/want and take good care of you!

Norah is truly the best!! She was so patient and helpful. She made sure I was happy with my decision. I would definitely recommend her to my friends and family!

NORAH is the BEST! I had purchased a Subaru from out of state that I wanted to trade in. She made the process so simple! Her personality is amazing and she is so patient. If you need a new car go see Norah at Carbone Subaru of Troy!

I recently bought a certified pre-owned 2018 Forester. It was an excellent experience! Zach Brennan was my salesman and was very thorough, showed me what I wanted, kept it in my budget, and was very attentive.I knew I wanted to purchase here because Carbone came highly recommended by a few friends. My boyfriend thought the entire experience was terrific too, and he may even get a Subaru now too!

If you’re looking for a fair salesman who is thorough, knowledgeable and kind - Jake Van Buren at Carbone is just that! Easy to work with without the pressure of the typical ‘car sales’ experience. Truly exceptional!!

So far so good. Find a car my daughter liked and made a deal. A found a couple minor mistakes in the paperwork which will hopefully get sorted today. Ill update when the deal is done

Nora was extremely helpful and friendly. Made the car buying experience easy and stress free!!! She is amazing. I highly recommend going to Nora for all your car buying needs

Excellent service, on time and very helpful.

I would personally highly recommend coming here and speaking to Zack about purchasing a new vehicle. He is very knowledgeable and will do what it takes to help get you into the car of your dreams. Hell work with you very well and keep you updated every step of the way.

Absolutely love Norah and the whole Carbone sales team!! These guys are always making their customers feel comfortable and striving to meet their needs/wants. Recommend all my family and friends to them.

Loved working with Norah! She was friendly, helpful and extremely informative with all our questions. She really went above and beyond to get us a great deal! If you’re looking for a new Subaru, Norah is the one to see!

Norah Frenyea is the best!!! She was very helpful and knowledgeable. Put all my worries to ease. Never thought car shopping could be so easy and enjoyable. Thank you!

Norah was such a pleasure to work with . I always hated going to a car dealership and dealing with sales people but she made it very painless. She listened to everything I was looking for in a car. I highly recommend Carbone Subaru.

I’ve bought both of my most recent cars from Norah at Carbone, and will continue to lease through her in the future. She’s very responsive to all of my inquiries and she tells me step by step what she needs from me. It’s a very enjoyable experience because it’s quick and painless and everyone at Carbone is on their game!

Norah Frenyeah is the go to gal if you need a vehicle!!!! Excellent service and would not hesitate to go to her for my vehicles!!!

Unbelievable experience buying my new Ascent! Jacob VanBuren not only has an excellent first name(I may be biased) but he also delivered my car to me all the way from Troy to Staten Island. He went over the features of the new car masterfully and made a great impression on both my wife and myself.

I was so happy with my experience at Carbone Subaru! I loved working with Norah who was so friendly and informative, she made my experience so easy and was able to answer all my questions! If you’re looking to purchase a Subaru I highly recommend seeing Norah!!

Car shopping here was a great experience! Norah Frenyea was knowledgeable and made the process simple and easy for me!! So glad I got my Subaru here.

If anyone is interested in a great deal with a wonderful member of the Subaru team, be sure to call and set up an appointment with Norah Frenyea. She is amazing, works for you getting the best deal. I still love my Forrester Norah.... Thank you