Quite literally the only people in metro Detroit that I will trust to work on my cars. I tell everyone I know to go to them because they are honest. If it aint broke they dont fix it and tell you when it does just come back here to get it fixed. Great work. Great customer service. Great people all around.

This was my first time taking my car to Troy Auto. I arrived at my scheduled time and my car was looked at almost immediately. I approved the recommended services and my car was ready in the estimated amount of time. The staff was friendly and professional. The cost was as expected. I will definitely return to Troy Auto.

I highly recommend Troy Auto Care! Ive taken my old Jeep there twice and had a great experience both times. The first was when I had just bought it and needed a few fixes, some big and some small. They called within the day and gave me a quote that was much lower than I was expecting. The repairs were done quickly and done well. My second trip was this week. My car broke down in a parking lot so I called to have it towed. The tow truck arrived within 20 minutes. As soon as they opened Monday morning, they called and said that the mechanic had found a loose transmission wire, fixed the problem, and that there would be no charge (including the towing fee). Wow! Great to find a repair shop that values its customers and provides great service. Im getting a new car this week and will be taking it to Troy Auto Care for all repairs and tune-ups.

This is the only mechanic I go to, even though it takes me 30 to 45 minutes to get there. Very fast service and HONEST! I have never felt taken advantage of and fully trust their recommendations.

This place is awesome. I have been using it for 3 years with 100% satisfaction. Heard about it from a Google search and their reviews are accurate to their service. I have gone looking for general advice and every time, a mechanic sits down with me and talks over what they recommend. Recently took in my car to get it assessed for transmission fluid flush. They said it was unnecessary for the next 50k miles at least. They could have made easy money but instead had great integrity.All work has been high quality and has not needed to be redone. How busy they are reflects how good they are.

Troy Auto Care has been my go to place for auto service. They are easy to work with and always provide quality service. You can tell they value their customers satisfaction which speaks volumes in a field customers can easily be taken advantage of. Highly recommended!

Best place hands down.. Fast friendly affordable shop.. Very well trusted..

This is my second time using this company for roadside assistance first time was for a key lockout in middle of winter a tow truck was there in 10 minutes. Today was for a spare tire change my insurance app said 42 minute arrival however (Michael) called and arrived within 15 minutes of requesting assistance he was friendly,professional fast had me back on road within 5 minutes. I highly recommend them 🇺🇸🇺🇸🇺🇸

As always, I cannot say enough positive things about Troy Auto Care. Everyone is friendly and professional. Always go out of their way to make sure the customers are comfortable. Super affordable. Won’t trust anyone else with my car.

I’ve been going here with different cars since 2013. I love this place! I always feel taken care of. They explain and document everything in detail and are all very professional!

Used this company in the past for my AAA towing needs but dont know what happened this time. Was waiting for 5 hours and finally called AAA where the driver was and AAA responded that they denied coming out. Well how about telling the person thats waiting for 5 hours that the driver isnt coming!! Poor, poor, customer service. They were great at one time. Shame on you Troy Auto care for NOT caring for your customers!!!!......update...spoke with business to find out what happened.....so needless to say,.......DO NOT BUY AAA TOWING PROGRAM. Wish I had Troy Auto Care in program again!!! Thanks for being honest to what happened.

AAA roadside assistance sent them to me and I am so glad. It was my first time being broken down on the side of the road and i was so stressed. Mark, the tow truck driver was super professional and i was having my car towed to my home, i never felt uncomfortable having to drive in the tow truck. He was super friendly and was even able to make me laugh. Someone from the shop called me shortly after to make sure everything was okay and i was satisfied. Also came earlier than predicted even in rush hour traffic in a high construction area.

Always great customer care, with no hidden activities or costs. Honest people doing great work.

We have always gotten good honest and reasonable service here. I always recommend this place to friends and they have all been happy too.

Great experience. Trevor was very professional and got my car home to me safely. Also very affordable! 10/10 recommend

Great place to have your car worked on

I have been coming here for over 20 yes. Top noth service. Super honest and trustworthy

I had to use AAA for flat tire and Troy Auto Care was dispatched for assistance. Rami(driver/tech) was Absolutely Amazing,Polite & Friendly. First, he called to give me update on arrival time which was shorter than what AAA tracker indicated however Rami changed the flat and replaced with the spare. Rami also gave me some pointers that I had no clue about regarding driving on a spare. My overall experience was great and Ill definitely recommend Troy Auto Care

Very quick service and friendly staff. I had a poor expeirence, took my car in for wheel bearing change. Left the shop and within a few minutes noticed a new whining noise, which I attributed to the new parts. Well it kept on getting worse and worse so I took it into a different Napa for warranty work and it turns out the rear differential is bad and needs repaired (quoted $4800). Quite a coincidence that I have this new noise all of a sudden starting literally the second I drive away. I moved states the same day of service so unfortunately I couldn’t bring my truck back in.

The staff were very nice and accommodating also curious, my experience was A1. I will definitely visit them again and will recommend this place for auto care. Thanks guys

We will only take our Ford Freestar with 248,000 miles to Troy Auto Care. They keep it running to say the least. More importantly, I wanted to mention Trevor, the Towing Specialist driver, who came to get our vehicle. The vehicle was stuck in the garage so he had to first get a non starting vehicle out of our garage, into the drive way, into the street, and onto the flat bed. Repairs were then made by Troy Auto to keep it running. Trevor was great and took charge of the situation so I didnt have to think about it.

I waited at Troy Auto Care for my car to be serviced. Everyone was so polite and professional. I highly recommend this repair shop.

Very friendly people, extremely knowledgeable and experienced. I have had a great experience with them the last four times Ive been there. I highly recommend them. Great friendly service they treat you like family. Havent seen that from a business in many years.

On time, very professional. Took time to tow my antique vehicle correctly and did an excellent job! We greatly appreciate your help!

Great experience overall! Tow truck driver showed up within 15 minutes and was super friendly. The mechanic at the shop (Jeremy) gave me a call and fully explained the problem, what needed to be done, and what the cost would be. He had everything done fast and for a lot less than I was expecting. Great guy and very easy to work with! Thanks again!

Got my engine valve cover replaced and replaced tires. Very timely, professional, and love their integrity.

Your driver Anthony was top notch. He stated that he was 21. Im 70. We communicated very well. My problem was a no start. Starter problem.

I called to ask for help for my elderly aunt whose car broke down on a busy area, and they had a tow truck there in under 15 minutes, drove her home and brought the car in for an alternator and battery. The driver was very kind, and had things under control very quickly. The driver also called me to assure me that all was well. ❤

This shop is the best,came in with a brake problem and they took care of it in record time and a great price,freindly and fast!!!!!!

I never feel taken advantage of and the atmosphere is professional. I know that the work will be done well and on time.

Great experience 10/10 will definitely be back if i have any other problems.

AAA never sent me anything to leave a review so Im hoping I have the right business. Was told anywhere from 45-1.5 hours for a tow. Ferris called me maybe 10 minutes later to say hed just gotten my info and hed be there soon which was about another 10 Minutes. He was friendly and professional, took care of my car. The original time I was slated to get picked up I had already gotten the car towed, drove to the shop and was back home. Ive had AWFUL tow drivers from AAA before and spent hours waiting, Next time Ill request this place for sure.

Troy Auto Care was sent out by AAA because my car wouldnt start. I was told I needed a new battery and the employee make a recommendation for my SUV. I accepted his analysis of the problem and made the purchase. I later found out that the battery he sold me is not the proper one for my car, and its better suited for a golf cart! I am not a mechanic. My background is in law enforcement. If he had offered me the proper one for my car, more costly or not, I would have paid for it. I am trying to resolve the matter with AAA. I am very disappointed. I am giving two stars because although he was unmasked, he was very pleasant.

Great customer service and took care of me.

Thanks to Troy Auto Care that has serviced my 2007 Chrysler Sebring and the manufacturer life time warranty on its engine Ive been thankful to keep my car longer than any other car Ive owned. Thank you for your excellent staff who has made me feel comfortable while I wait with specialty coffee and water or a call if Ive decided to walk to nearby stores. Thank you for your excellent service and I highly recommend your staff.

Excellent and fast service! Had my truck picked up on time, checked and fixed same day. Will definitely use them again and highly recommend to everyone

Update:I got a call from Jeromy and he said that he is going to order TPM and replace it for me. It was like 3 or 4 weeks back. Since then I called twice and no response. Both the times front desk lady picked up call and promised me she calls back with update.I felt like front desk lady is so unprofessional and never gave call back.Donnie - if you really want to address my issue, please call me and you have my number. I can tell you 100% front desk lady knows my number.TPM for one tire replaced. When I called she said TPM was done for all four tires but when I looked at after coming home, it was done for only one. Not sure where the confusion is. Please call me if you have any questions on this posting

Nice people even though they couldnt take me today

I had made an appointment to have struts replaced on my car. That morning my car overheated, so I had it towed to the shop early. They were able to get the right parts delivered and installed in just a few hours, and fixed the reason it overheated, while I browsed titles at the nearby book store. I will definitely return for any future repairs :)

Used for roadside assistance. Professional and extremely helpful.

Just had DaShawn out here from this company for a AAA battery call and couldnt be more pleased. DaShawn was super professional, polite and friendly. He quickly diagnosed my battery and charging system while taking the time to show me what the test was displaying to confirm it was indeed the battery. He then was able to quickly install the new battery, all while making it look simple in the blistering heat we are currently having. Troy Auto Care, youre fortunate to have DaShawn as part of your team and while I hope to not need your services in the near future, when I do, I hope I get DaShawn as the Service Technician.

I appreciated the professional manner in which they helped me when our car needed towing alongside I-75. Thank you! You made whole process easier.

Extremely unprofessional. They left my friend stranded, because they disagreed with the message on his vehicle.

Extremely friendly and helpful staff! Had a great experience getting my car towed to and then serviced at Troy Auto care. They kept in contact throughout every step of the process!

These people are the Best! I went to one place & they quoted me 1500$ for services. And I went to Troy Auto Care & they got the job done for a little over 200$. I love the people there, they are nice and respectful. I do recommend. This will be my new shop for my future car repairs. Kaitlyn & the owner Donnie are the best!!! Kaitlyn was playing with my daughter Lena giving her toys and little snacks and it just made my day better. My 3 year old daughter did not want to leave because she loved the people so much. Lol. If I could give 10000* stars I would. I did tell my family about you guys & I highly recommend this place. THESE PPL ARE THE BEST! & they get the job done!!!!!❤️❤️❤️❤️ -Shannon McGlory

Ive taken my beat up 2001 Chevy Venture there a couple times and everyone was very friendly and efficient. Techs know their stuff.

If you need a reliable, trustworthy, fast and reasonable place for your vehicles. This is THE PLACE for that!You can trust these guys.. Ive been coming here for years now and never did I feel that Im getting ripped off or any other concerning things!These guys have my 100% trust and I highly recommend them!

My car broke down in an area I am not familiar with, they were there in no time. Towed me to my side of town very reasonable

This is THE place for high end/exotic autos. Jordan is the man you want, professional, knowledgeable, very friendly and fast. Best service ever.

Good mechanics, seems to be a good shop to take my vehicle.

Very helpful! Very accommodating!

My car battery died and they sent Evan out with a new one and he installed for me. I was happy with their service.

Troy auto care has been our go to car care place for many years. They take great care of our many older vehicles, are always very fair and honest. And appreciate that the owner is a many year volunteer with Troy fire department.

Left a friend of mine stranded on the side of the road because of their political beliefs.

Left a friend stranded! Will never use them! Showed up and just left because he didn’t agree with being a christain and didn’t like his stickers on his car. I just can’t believe we live with people like this....

Fixed my brake lines for a great price. Good, reliable, honest people! Also usually avalible and will repair your vehicle in a timely manner

AAA had Troy Auto tow our vehicle. Their driver damaged my fender as seen in photos. Good thing I took pictures of the vehicle before it was towed (also seen in photos). I made a damage claim with them on Friday 5/11/18 and was told that someone would reach out to me by the following Monday. It didnt happen. I called on Wednesday morning (5/16) and was told someone would call me by the end of day. Didnt happen. I contacted AAA and they called Troy Auto. I was told someone would follow up the next day. It didnt happen. I called again on Sunday (5/20) at 10:14am and got hold of someone who claimed to be a manager. He asked what the call was about. I ran through the timeline of my experience to get him up to date. His response was ok, were not gonna go there. Confused, I asked what that was supposed to mean and he said that I had an attitude. Of course, this didnt sit well with me. Instead of listening to the issue he continued to argue with me about my attitude for literally 5 minutes. I asked if I should come down in person to which he replied, if you come here, Ill call the police on you. He claimed that offering to come there was threatening him with violence. I have 2 daughters and a newborn son. Im working 70+ hours/week. The last thing Im going to be doing is threatening someone with violence. I dont have time for that. I really dont have time to keep hounding this situation. I just want my wifes van fixed. She just gave birth 2 weeks ago and I want it done by the time shes able to drive again. How does someone like this ever get a management position? After getting off the phone, I immediately called AAA to document my experience. Hoping for resolution and to never deal with the manager I recently talked to on the phone. Im a directv tech. If I talked to one of my customers like he talked to me, Id be instantly fired.Edit: one of the owners reached out to me and is taking care of me. I received a heartfelt apology, my van is being taken care of, they dropped off a rental vehicle, and the owner even threw in an olive garden gift card. The young man I had words with was the one who picked up and dropped off the vehicles and he seemed sincere with his apology. I imagine that this review was the first time the owners heard of it. Im changing my review from 1 to 4 stars because the owner was responsible and took fast action, once he learned of the situation. I cant believe that they would be in business as long as they have and have such a good reputation if this was the norm. Everyone has their bad days.

The front tire of my sons car was smoking. We figured it was a brake issue - like a stuck pad - even though the brakes are newer. Troy Auto showed up quickly, towed it and unstuck the pad for FREE! We havent been used to such honesty in this industry...SO refreshing! We live about 45 minutes away but will travel for car service for sure. Thanks for the unexpectedly fantastic experience.

This place is the best! I would recommend and I love coming here! Great prices and very nice people I would give them 6 stars if I could

Have used them many times and I have always leave happy with the work done!! Very professional staff ! Highly recommend this place!

Very friendly staff and great customer service!

Trevor arrived on time after confirming with me by phone. This was the best tow experience I have ever had, and it all was because of Trevor. He was able to solve a unique problem I had with my vehicle and delivered it to the dealer of my choice. If every company had a Trevor, towing events would become an easy, peace of mind experience. He is smart, witty, and personable. Thx Trev. Glad to have met you!

Definitely 5 star, they have earned their Gold star. Especially with a 36mo, 36000mile warranty. THAT MEANS THEY ARE CONFIDENT WITH THEIR SERVICE.THAT MAKES ME VERY COMFORTABLE.THANKS, good service from the front desk to the owners and mechanics. LouisP.S. LOVE THE COFFEE MACHINE

Devin king is the man! He helped us out tremendously. Helped my family get somewhere safe and did what he could to make sure we were where we needed to be. That guy deserves a raise! Thanks troy auto. 5 out of 5 for sure

They go above and beyond in providing quality service. During covid times their help to drop off the car after repair was something I will be thankful for. And the drop of service was free!!! Cant ask for more !! Good people! Neighborhood Troy auto care center will be my go-to shop going forward and I trust them with my car.

Thank you Troy Auto Care for getting my sons car home safe and sound without making us wait too long where we were stranded. Mike was kind and reassuring and he did his best to get the driver (who was also pretty great - Jeremy, I believe) as quick as possible. So appreciate the kind and caring service. :)

Excellent. Needed tow. Very careful and efficient with our sports car

These are the only people in the business who will give you an honest answer and only do what you need done, not what they want to sell. If you are looking for people to trust wholeheartedly 100% these are your mechanics!!! If you go to a dealership or another mechanic you are honestly wasting your time, and I guarantee spending way to much money!

Super customer service! Theyre truly interested in making sure your vehicle is safe to drive. If it cannot be repaired, their technicians will explain why.You dont have to look for another business to meet your vehicle maintenance / repair needs. You can even charge your cell phone, or other electronic device, while waiting for service to be completed. This AAA award winning business can really do it all!

Very friendly and knowledgeable.

Outstanding service, highly professional staff, friendly and technically competent mechanics. Also, as far as I can tell, theyre the only game in town which offers a 3 year warranty for their services. Caitlyn, Josh and Brad are all exceptional employees and they helped ensure that I will be returning whenever my car requires any form of service. Thanks again guys.

On February 28th of 2020 I received a tow from Troy Auto Care through AAA for my disabled vehicle. Everything went fine, but after they dropped my vehicle off I noticed that my tailgate was severely scratched. I bought this truck new so I know my vehicle front to back, and this scratch was really noticeable. So I put in a claim with AAA and they claim that they received video from Trot Auto Care that showed they did not damage my vehicle. I asked AAA for the video and they said they couldnt share it with me and that I should contact Troy Auto. So I did, and they absolutely refused to share the video with me. I called AAA back to let them know that Troy Auto Care refused to give me the video. I will follow up to let you guys know how this issue is resolved, but as far as this company is concerned beware when dealing with them I feel they are very dishonest, and untruthful. If they did nothing wrong why wont they share the video of what they did? I think they sent AAA a video that was not my truck. If the video showed that they didnt damage my truck I would accept that, but their refusal to share the video further lets me know that there was foul play. I hope this review helps you when deciding to do business with this company.......And, no they didnt follow the procedure from AAA. According to AAA it is POLICY that the tow company release the video to me upon request Troy Auto Care has not released the video to me. A company with integrity would release the video. If you have nothing to hide be honest. Like I said this is not a closed matter I still have an case open with AAA. Their policy is that you release the video to me, they were surprised to hear that you declined to send it to me. I will see what you sent them, and if the video shows that my tailgate was not damaged after your service then fine I am mistaken, and I apologize. When I think about it there were no cameras on the driver. Maybe there was one I didnt see. Show me a video of my vehicle not being damaged, and I will let this situation rest, but you wont because I dont think you sent video of my vehicle. Have a good day you will be hearing from me, or AAA soon.

Best place for taking care of your car needs..

The service is superb. The honesty, to be valued and treasured. My recent oil change allowed me to stay at home, and safe, and I greatly appreciated that. I am so happy my daughter got me going to Troy Auto Care!!!

Had a tow truck come out and help diagnose and tow our car. The driver/tech (Trevor I think - it’s been 2 weeks since the tow!!) was very friendly, came very expediently to the location and safely hauled the car onto the flatbed and delivered it to the shop. Well done. I try to always get Troy Auto Care for any towing needs as their team is more honest and diligent than other AAA tow services in the Troy area.

I did AC service here during lockdown. I got Nissan Rogue 14, Worst service ever came across and it was way more expensive then any other Mechanic. I took the second opinion after getting an estimation for condenser from here and it was way less price. Mechanics are told to be professionals but honestly, there are not. I wasted 300$ for Ac refringent. They lost my ac cap too.

These guys are great! I brought my town & country in with check engine light, had an estimate within 10 minutes, then when I approved the repairs they even have me a ride home and picked me up when job was completed! They fixed it in like one hour the fuel injector was bad, Ive already recommended to my coworker and he used them too! The ladies at the desk are extremely kind, they make you feel right at home here. Highly recommend me and my wife wont go anywhere else.

They do good work.

Very good

Quick, friendly, and efficient scheduling and serviceGreat pricesHonest workThank you 😊

The best auto care...God bless the staff...

Always take my vehicles here for repair. They do a great job of fixing what needs to be fixed at a very reasonable price, and they only repair what needs to be fixed. I strongly recommend these guys.

Honest employees - straight shooting and not trying to persuade you to do more than is necessary. Great pricing and they accommodate as much as possible. I used to live closer, but now I’m still more than willing to drive well out of my way to have any car issues evaluated/fixed by their staff. I always recommend my friends to go here.

I was very much pleased with the service I received at troy auto care. the work was completed in a timely manner. Good prices, good service and friendly and helpful staff. I would recommend troy auto to anyone needing service for their car.

I am a Happy, Satisfied Customer for a few years now. I appreciate the professionalism and friendliness. The prices are great too. Thank you for keeping me Rolling.

Great, fast service. Everything I had on my list was taken care of.

Thanks for your pick-up/return service. Im assured that my oil change and general maintenance was completed as promised.Please have the delivery people wear a mask until we are all assured we are safe.Thanks,Rita Cartier

Trevor from Troy Auto Care was amazingly fast, friendly and extremely professional when coming to my rescue on a busy freeway. He even picked me up off the service drive so I wouldn’t have to risk walking the shoulder to get back to my car. He was great! I would recommend this auto service shop to anyone in need of repairs, or even if it is just to come help you out because you have run out of gas (like a distracted dummy) on the side of the freeway. Thanks again, Trevor!! You rock.

By far the best and friendliest tow company in the area. I broke down at work and I had my wife call some places for me. Troy Auto Care was the only place that was not rude to her. The price was very reasonable and the service was fast. The driver was awesome and he could take my card so I didnt need to find an ATM. Hope I dont need a tow any time soon but if I do, I know who Im calling.

Got up early was only a complete waste of time and gas arrived at the shop at 9:05 waited for 15 minutes with two people fidgeting around trying to get the computers to work. One guy ask what everyone was here for I said to see why my car was making a noise he responded oh there arent any mechanics here to check out your car because no one here is Ase certified . I responded the website doesnt reflect its only limited services on Sundays that would of been helpful instead of me driving for 20 minutes just to get no service so unprofessional not a way to run a successful business one bad experience can do a lot of damage to a companies reputation.

Trevor was an absolutely amazing tow truck driver. He went above and beyond to help me push my car out of a rough spot before towing it. I would highly recommend!

Honest, quick, descent prices. Only reason for not giving 5 stars as this is my first visit.As a side note, I would like to have had the engine compartment lightly rinsed since I had a coolant leak, but that is a very minor issue.Again, Nice work, friendly staff, quick and honest...what more could you ask for? Thank you!

Highly recommend. Called them to bail me out of a tire change situation. The tow truck showed up in good time, and Kris is a pro. He quickly took care of the tire, battery jump, and most importantly did it safely. Thanks again.

My daughters car was in need of a tow. Our warranty company set up towing through a different company who failed to show up ( after 12 hrs) . After complaining, they called Troy auto care. I called as well and was greeted with a friendly voice and was told the car would be picked up within an hour. 35 minutes later a driver called me to let me know he had the car ( he was very friendly as well). Highly recommend, very professional and courteous staff !!

My first interaction with Troy Auto Care was after having a flat on 75 in the middle of winter, the tow truck/maintenance guy was so kind and helpful. I’ve taken my car there for every repair since. Most recently for a brake repair where they were able to fit me in on a busy Saturday and finished the job same day. Would recommend to anyone looking for fast, kind, trustworthy service.

I recently had a 4 Wheel Alignment on my 2012 Flex at Troy Auto Center and was quite pleased with my visit!Waiting area was clean, as an added bonus they had outlets and charging cords available for phones and or tablets!Tiffany at the front desk was very friendly, offering bottles of water and or coffee!The Tech, (Jeremy), who did the Alignment, talked to me personally in the lobby afterwards and presented a before and after printout of the specs!!I will not hesitate to bring my vehicles here, and will recommend these guys to friends and family!Dan

I dont think Ive ever had such great service at an auto shop before! I had left my car sitting at my workplace over the weekend and came in to find it dead. A light on the dash indicated that it was my electronic throttle control. Since I dont live in Troy, I had to do a quick Google search for a towing and auto repair place. These guys popped up with fantastic reviews. I called, and they were at my workplace with a flatbed in less than half an hour. They called me as soon as my car arrived at their shop. They called me about an hour and a half later letting me know that it was just my battery, and that my ETC was all good. They replaced my battery and even dropped my car back off to me at work, since I didnt have any way to pick it up. The prices are great and the service is unparalleled. Every person I talked to was extremely kind, professional, and helpful. Ill definitely be using these guys again.

My mechanic gave me these guys phone number. He said to call & set up the tow when it would be convenient for me to meet them. They were great! They called to inform me when they were enjoying route & met me right on time. They even transferred the towing charges over to my mechanic & it was added on final bill.

Amazing timely service! Exceptional driver & exceptional skills! I highly highly highly recommend! On site and job done in less than 30 minutes!

The staff is excellent, and the waiting room clean. They offer complimentary wifi and beverages, as well as a TV and a variety of phone chargers. The reason Im giving three stars is because I went in for an alignment after I replaced my tie rods, and when I left it was worse than when I brought it in. I had to go back a second day, and they did it correctly, but it was a simple alignment and I expected it to be one and done. That being said, the prices were great, and all the other customers in there seemed to be return customers and they knew them all by name.