Went in for an oil change, tire rotation, and filter replacement. Specifically asked Teresa Howard to please make sure they checked my tire pressure she assured me it would be check once they rotate tires 🤔. Got my vehicle back and looked at my tire settings tires were still low. Her response “Oh they must have forgotten “. Did they even rotate the tires??? I get that they are busy, but paying over $100 for service, they should definitely take the time out to do it right! Totally disappointed ☹️

Amber was a great service advisor she was always keeping me updated with what was going on with my truck and got It finished faster than expected. I would highly recommend Amber to anyone looking for a Chevrolet service advisor in Tallahassee.

The check in was fast and easy. Amber already had all my info and created the work order and I was on my way quickly. The services I needed were performed in a reasonable time frame, the cost was fair. I have used Dale Earnhardt service to keep my vehicles running well for 6 years now and I find no reason not to continue.

THE BEST PLACE TO VISIT! you have to come see Elaine, she will have you driving away in your dream car! Such a wonderful and easy going person! I LOVE THIS LOCATION AND THERE EMPLOYEES.. 10000/10 review if I could

Everyone in the service dept. was very courteous and professional. The work was done on time and was ready for pickup when they said it would be.

Dale Earnhardt Chevrolet needs to definitely be the place that everyone should go to for all of their vehicle needs. From the customer service desk as soon as you walk through the door to the salesman and management staff!!!! Such a stress free process, I wouldnt go anywhere else. Kendrick Smith is what I like to call a top shelf employee, such a great hire!!

Everyone was polite and friendly. Everything was easy to do. Only issue was when they were checking fluids, I was not advised of my low windshield wiper fluid was out and it was not filled up like last time. If they do not fill it, they could have at least notified me of the low fluid

This was an awesome experience. Josh was so great to work with. We appreciated the quick service, and the ability to check out the inventory before arriving. I highly recommend this place for your next vehicle purchase!

Tracy in the service department went above and beyond. My sons check engine light came on as we got to Tallahassee, going back to FSU for fall. Tracy truly was a saving grace and all with a smile while reaching out to the warranty company and so much more. I highly recommend going to see him for any issues. Truly one of a kind, people like him are hard to find

My daughter needed work done on her car and I went with her. We received great service from George Bell. He was so professional and answered all of our questions. I will take my car next time I need work to George. So hard to find this kind of customer service anymore. Would highly recommend to anyone.

Very clean and very professional. Customer service is exceptional and the employees are very knowledgeable and helpful. Codi M. is an employee that really speaks for this review, his knowledge of the inventory and processes made it the quickest most efficient car buying experience from start to finish him and his manager Julius J. were outstanding and exceeded my expectations easily. Nonetheless, with those two as well as any other associate there, Dale Jr. Chevy is the way to go!!

Amber did an excellent job communicating with me. And letting me know what all needed attention with my car so I could start getting things fixed. She did an awesome job overall and made the whole process easy

Potential Buyers BewareAs I read the reviews I’m saddened because my experience is not measuring up. I wish I could give a glowing review but from the day I bought this truck, it’s been trouble. I drove off the lot and instantly realized a transmission issue. Turned around and came back only to be told if something was wrong I would have to trade the vehicle though my check hadn’t even been deposited yet. A spark plug was changed but the transmission is still acting up. I was told to bring it in to the service department and it’s been two days, no one has looked at it and now I’m told the transmission guy is off. I’m trying to be patient but it appears I was sold a lemon and making lemonade may cost me over $5,000. Quote for a new transmission.Paid over $24,000 and now I’m without a vehicle.Evidently, my experience is not the norm, but you never know if you will be the one they drop the ball on.*********BUYERS BEWARE**********I will update you all on the progress we make if any!!! 9/11/2021

Balance machine only does 18 inch wheels...so why take my 22 inch rims off??? Balance was off couldnt fix when I went in for a oil change they rotated my tires threw my balance off... couldnt fix had to pay out of pocket!!! Dont touch if you dont have the proper equipment.

Had a great visit, that nice Amber lady was courteous, knowledgeable, and professional. Its easy to say she sustains my will to live. Cant wait to come back for my Dale Earnhardt Jr. Chevy related activities

Traded in our Suburban for a newer vehicle and did this on a Saturday. The sales person promised they would remove my wifes chair lift from the Suburban and have it installed that day. They didnt get it done, didnt even try. I understand they are short on service techs due to the virus. Not a problem. Came back on Monday and finally got it on the new vehicle by around 6:00 P.M. that day, but they would not give me the wiring harness for the chair lift. Will attempt to get the wiring harness Wednesday when we take it in for certification for the extended warranty we purchased.....cant use the lift without the wiring harness. Hope they have it off for me.

Just barely made it over there to get my vehicle serviced. Amber got us right in to have the vehicle checked out and made me feel like part of the family! Thank you so much for taking the time and providing us with such great customer service!

I took my Chevy Tahoe into the Chevy service center even though I purchased it from across town. Upon arrival the service advising team was professional and ready to help in anyway they could. We had a problem arise and Robert showed that he really cared for us as customers and loyal vehicle buyers since we also own a Chevy traverse that we bought from that lot. Robert went above and beyond and we are grateful for his professionalism, compassion, and courtesy toward my family and Ghost(tahoe). Thanks again Robert.

I have to say, that was the easiest, most accommodating, most friendly car buying experience I’ve ever had! Terry (TK) was honest and straight to the point with everything. I usually dread having to go buy a car because I hate the back and forth, cat and mouse game but this was definitely not that!! He was amazing! Best experience!!!!!

Never have I been more satisfied with any car services than I have been here. The service advisor Amber was extremely helpful and the service she gave me was great. Best place to go hands down.

I love working here. Co workers, Managers every one works hard to take care of customers, we dont always have the perfect answer, or the one you want to hear. But, Ive never worked in a more HONEST, Hard working, caring service department. The writers here work HARD, and care about every person that coming in the door. EVERY manager is just a few steps away and always eager to help. If you need a honest, trustworthy place come see us.

This hands down was the best auto buying experience I’ve ever had. TK and the team at Dale Jr. Chevy are doing a phenomenal job. I felt genuinely comfortable during the entire process and everything was completed in record time.

Dawn was excellent, very professional, caring, and understanding from the first phone call to inquire about the service. She was very helpful during check in and when we picked up the vehicle she again was top notch. Her knowledge and experience was clearly noticed.

Very polite friendly staff!! Everything runs smooth and efficient.

Tony was great through the whole process. He is very friendly and knowledgeable of the product. We would definitely work with Tony again.Working with Nathan during the financial paperwork was a breeze. He was very clear with the upgrades and helped us understand the complete cost.Both team members were very personable and easy to work with!

Joey Gearhart was such a pleasure to work with. Very knowledgeable, responded to questions via text or email immediately and GREAT ATTITUDE! Everything went very smooth and everything was completed in a timely manner.thank you again!

Driving through on my way back to Georgia Over the weekend amber knowles helped me with an unexpected issue on my wife’s truck! I can’t thank her enough! Kudos to her and her patience with me when I wasn’t on my best behavior. She was truly professional

George is amazing! I was apprehensive about bringing my car in for service; however, George helped with any hesitation!He went above and beyond to answer all my questions and educate me on what was going. I will return as long as Im in Tallahassee!

Caleb Smith gave great service and was very helpful today with us trying to find the right vehicle for our large family in such a shortage of vehicles right now. Look forward to completing our purchase with him and his team in the near future!

Had my beautiful blue gator (2019 Equinox) in service for an oil change. Mark Enoch my service advisor was amazing as usual. Awesome service at Dale Jr. Chevrolet…

The staff was amazing. I will always come to your dealership for any car I bye.I love the Equinox it drives so good.Thanks alotLeslie Brown

Mr. Anthony Curtis Brewer, District Sales Manager sold this car to my daughter on Sunday Jan. 10th, 2021. It test drove fine, however on Wed. Jan. 13 the Transmission self destructed so now it sits at AAMCO waiting for us to find $4000.00 to fix it. Had I only known that I was buying from a man who teaches others how to scam hard working people out of their money! Avoid this Man and this place at all cost. Mr. Brewer, hope you enjoy driving your Maserati, you will not even drive a GM product, I guess they are vehicles for us little people.

I had a very bad experience today. Went for a oil change today, left my car at the dealership and when I returned to the dealership, my car has been hit by another driver. Now I got spend more time with getting my car fixed after a simple oil change

At first communication was missing and time to diagnose was way too long. but then they helped me with partial warranty coverage and completed service quickly. Also came in under estimate. I left very happy. Thank you

Had an issue with my truck that my neighbor tried to fix (big mistake). Decided to take it to the dealership and they got it back to running better than before. Thanks DEJr. Chevrolet. George Bell has got a customer now that will return. Highly recommend!

Its always a pleasure to bring my car to Jr. Chevrolet. I know that I can count on Richard Mcmullen to be kind, knowledge and provide great service options. Hes the best!

Josh was exceptional! He was professional, friendly and efficient. He was able to locate the vehicle that we wanted and texted me right away. We were in and out of the showroom and purchased the vehicle in about 2 hours. Our daughter was surprised and fell in love with the car!

Damon gave me an wonderful experience. Damon was the best salesman I have ever had at Dale Earnhardt. I told him my needs and he got me just what I wanted. Excellent customer service!

I called and had a question about my GMC Terrain and I spoke with Amber in the service dept and she was very helpful. If anyone has any service needs or questions, I recommend giving her a call and get set up.

I spoke with Zach and he was very helpful!I would definitely recommend him.He was extremely professional and sincere.5 Stars

Bought a battery and couldn’t even get someone to put it in. Was told it may take a few hours. Next time I’ll stick with the common stores like autozone & oreilys for my parts rather than going to Chevy. Seems like everyone is comfortable and doesn’t wanna really get their hands dirty. Wish I could’ve changed it myself .

Tracy Dinning was great. Got me right in for my vehicle drop off, made sure I stayed aware of the progress and when I went to pick up my vehicle made sure I didnt wait. Great job!!

Zach Wilson got me in and out on a recall repair. Great service and very helpful.

Our experience with the dealership was that it was professional and courteous. We especially appreciated the manner in which our sales associate, Tyler Cole handled the purchasing of our new vehicle. We did not feel like we were being pushed into buying but with his knowledge he guided us into finding the perfect vehicle for us. During closing on our purchase we were also impressed with his knowledge and attention to detail. We would highly recommend this dealership and plan on returning for our next vehicle purchase.

Service department:Appoints mean absolutely nothing. I had an 8am appointment for an oil change and got the car back in 5 hours. I had a 7am appointment for what turned out to be a 5 min test drive and didn’t leave till 5pm. I dropped the car off 2 days ago (with appointment) for a 5hr job. They still haven’t started.

Great Service with excellent processes to take care of the customer. Digital awareness and communications were outstanding. I received text messages for updates; and service advisors seemed to be spot on when I had a question. Highly recommend this dealerships service dept.

The employees there were very nice and quickly helped me with what I was there for. They made sure and took their time and checked on the issues I had with my car and made sure it was fixed before I left and safe to drive without the issues. We were not there long, they got us in and out.

The day was busy. They were a little late getting to my vehicle even with my appointment but the gentlemen apologized and soon after they got to my vehicle. I understood and all was fine.

Dropped vehicle off at 8:45 am for scheduled oil change and tire rotation. Based on mileage, it was suggested to get transmission fluid changed. Agreed to do that as well and was asked what time I would like to pick up my vehicle. I said in the afternoon would be fine. I never received an update on my vehicle. At 4:00 PM I called the service department and was told that my service was still in progress but a service member would be in touch very soon. At 5:00 PM I decided to drive to the dealership because I had not heard from anyone. A very pleasant service member assisted me and informed me that my service manager was in a meeting. She checked on my vehicle and let me know that the “system” for the transmission fluid change was down but that my vehicle was being worked on and it would be 45 minutes and they would get me out of there. I left and came back at 6:00 pm with no call or update. My vehicle was sitting in the checkout lane but the service manager was busy with another customer. I waited 15 minutes without any recognition that I was standing there and asked the same service member that helped me before if she could get my service complete. She set aside what she was doing to help.I type this extremely frustrated. In 8 years I have purchased 2 vehicles from this dealership and have done all of my service on my vehicles with the service department. I am disappointed every single time I come back. A simple oil change and tire rotation should take an hour maximum, especially if it is scheduled. My wife takes her vehicle to Honda and they get her in and out in less than 45 minutes. I’m never updated on the status of my vehicle and never offered any incentive to come back except that I personally like to have my vehicle serviced at the same place. Please please please consider this review and make the necessary changes!

Went to get blue fixed, and drove away in the red one! Thanks Tyler

Great customer service, Amber was much help and was able to answer any and all questions with such a great attitude. Highly recommend anyone whose looking for a new car to go check her out!

Caleb was very helpful and nice. He did an amazing job making things run smoothly and made me feel good to get an amazing Traverse :)

WORST SERVICE EXPERIENCE EVER!!!!! What should have been a quick turnaround has turned into a month of them having our vehicle. We dropped our car off a month ago because water was getting into the fuse box of our Chevy Camaro. AFTER WEEKS OF THEM HAVING THE VEHICLE AND FAILING TO FIX THE CAR, we only found out that the warranty would not cover. We have been dealing with Mark and they only refer us back to him. Now, its been more weeks and even after the insurance adjuster went out and confirmed that the car could be fixed and even cut the check, they HAVE NOT FIXED IT! We understand that businesses are short staffed but we also have families and businesses. This service is the worst weve ever experienced. We just want our vehicle fixed, the issue solved!!! It should never take anyone months to fix someones car especially a place that should be professional and reputable. VERY BAD BUSINESS!!!

The transmission specialist (sorry, I am missing the name) and George Bell were outstanding and they helped us out at a moment when we crucially needed it - Congratulations, and thank you so much - it was on September 1st, 2021

Came in with the truck for my service, Amber went above and beyond to make sure we where taken care of. Outstanding customer service, very knowledgeable and got us in at a timely fashion. Will definably be back!

Everything went well with the dealership. I think the salesman was excellent. Not sure that I like the finance company. Had trouble trying to pay my bill. I also think the interest rate was higher that it should be

Took my vehicle in for some routine maintenance and dealt with amber, very polite and professional, kept me updated the whole time and took care of everything making the experience quick and painless, would recommend

A big Thank You to Barbie and Damon for their help in delivering our new Corvette. They were patient, helpful, and friendly. We definitely recommend Dale Earnhardt, Jr. Chevy.

Phenomenal service was welcomed by amber she was very polite has a great amount of knowledge any questions I had she was able to answer.seriously if you want the best service and a great experience y’all need to go to Dale Earnhardt jr Chevy and always seek Amber this woman is phenomenal!

Robert Sweeney took personal time to explain repair items and made us feel like our time and business were appreciated - he is an asset to the dealership.

From the moment Josh met us at the door, he listened to all of our request and and went above and beyond to help us find the perfect vehicle for us. He made the process less stressful and made us feel at ease. We feel like the staff had our best interest in mind and this is why we drove from North Carolina back down to Tallahassee to buy our car. Josh is a real asset to your company and brings a sense of professionalism and respect to your company.

My experience wasn’t great. The staff is friendly and personable in person. My biggest issue was the communication or lack there of when they had my suv. I realize they are under staffed…They really need to find a way to communicate with customers and be certain to return calls even if other staff need to help out. When I was there 2 other customers came in and also complained about no one returning their messages.They didn’t contact my warranty until after they fixed the car; that they had more than one day. They actually contacted the warranty when I got there to pick up the suv and the warranty didn’t cover. So, I was left paying over $500; over $300 in labor. If I knew the warranty wouldn’t cover I would have gone elsewhere because as we know dealers charge way too much.

Amber was absolutely amazing and extremely helpful wonderful person to deal with. (Kinda cute to)

The absolute worst service I’ve ever received at a dealership. We bought a used 2015 suburban and I had already paid my first months payment before they were finished with basic repairs that we agreed upon in the contract. We kept it less than 2 years and sold it after I replaced broken struts, repaired the AC, and the transmission began having issues. We bought an extended warranty with over 10k miles left on it. I called the dealership over 2 weeks ago and spoke with Gorge Case. He had me on speakerphone and was quite rude and unprofessional. I emailed all requested documents and still have not heard from anyone nor have I received a refund. I’m currently looking for a new car and one for our daughter. I’d drive across the country before I ever gave Dale Earnhardt Chevrolet in Tallahassee another cent.

Top-notch service all around from our initial call to schedule an appointment through the return of our vehicle. Im not from the area but was traveling with my children. Dale Earnhardt Jr. Chevrolet went above and beyond to get us back on the road in no time. Many, many thanks to Amber and the rest of the weekend crew for making this happen. The only hiccup was the diagnostic fee. Though I was made aware of the fee, it would have cleared up some confusion if it was clearly disclosed that the fee was not waived if repairs were made at the dealership. Otherwise, Im happy with the service and felt like the dealership took care of me when I really needed them to come through. Thanks to All!

Nene - great smile, excellent personality, loved her! Greeted us as the Otto Family which was awesome! (My wife and son were with me)Shawn - worked his butt off to get as close to my needs as possible.George - went beyond to make sure I had extra security with my vehicleThe tshirt, hat and coozie were a nice touch.

Amber is the best!!! She knew exactly what I needed done and was very knowledgeable on the matter and got us in and out in a flash!!! Thanks girl see u next time!!

Worked with Andrew when purchasing my vehicle. He did a great job. It was his anniversary and he stayed with me until the paperwork was complete, which was well past closing.

I made the mistake of putting unleaded fuel in a Diesel engine thanks to BP’s genius marketing design (green pump handles).There I was, 4:30pm on my way to Mississippi from Jacksonville with a deadline the next morning. I called 3 mechanics and dealers in the area and no one was willing to take me. Then Amber, Bryan, and Shane came through for the save. They were willing take me in, conduct the fuel drain, and get me on my way 2 hours after the service department takes customers. I’m extremely grateful for their help and understanding! They have no idea how much they helped to save my day!

This was by far the easiest and most pleasant car buying experience weve had. Terry (TK) and the rest of the team, who I dealt with through mostly text, was great including their patience and professionalism.

My experience with Richard McMullen, as always, was excellent. I quit getting serviced at Jr GMC when I found out he was at Jr Chevy. I trust him the most and will always follow his guidance!

Terry was such an amazing help!! Very knowledgeable, patient, sweet and kind. J greatly appreciated him helping me through this process. I recommend him to everyone!!

Tracy Dinning was awesome he got all my problems that I have been complain about for months covered by warranty when no ones else took the time to do it. I feel he went up and beyond to help me and I appreciate it very much.

Amber was very helpful, knowledgeable and made things so much easier for me and the wife.

Shane, service manager has always been pleasant and detailed with servicing my car. Mark service advisor is always pleasant and professional. George general service manager responds to all questions and assists when necessary......My personal favorite Shane. I have been purchasing and servicing my corvettes at this location for the past 20 years and more and would not work with anyone else.

The staff is welcoming and helpful. Tasty Dunkin Donuts available with coffee or water. WIFI works great for work or social media. Place is clean and organized.

Joshua Williams was great to work with, and Shawn Whitley was also great to!! Both answered all my questions.

Quick and professional. Great service! Thank you.

The salesperson, Tony DeGeorge did a phenomenal job in assisting me through the sale, and in fact, is the reason I followed to consummate the sale. There were some disappointments during the transaction i.e., when the sales manager reneged on a promise to hold the vehicle I purchased for 24 hours. I had agreed to pay the requisite earnest money to hold the unit until I could coordinate the 90 minute commute from Albany, GA to Tallahassee, FL with my wifes schedule. Mr. DeGeorge had worked with me for several days as the vehicle had not reached the dealership. Once it hit the ground the sales manager reversed the decision to hold for the previously agreed 24 hours, citing demand for the vehicle as her reason. This was the worst demonstration of professional courtesy I had ever experienced as a car buyer and former GM employee.

Even though I didnt make a purchase. The sales staff was excellent. No pressure at all which is not common in the car sales business. Would have given 5 stars but they are a high volume dealer and not very flexible with pricing.

Amber was a huge help with my repair and I will definitely be back for her to Service my car!

Mr. Tracy Dinning is the best employee there. I love coming to the dealership due to how they treat their customers and explain everything.

My wife and I had a great experience from the time we set foot at the dealership. Our client advisor, Damon Cooey, did an excellent job walking us through everything we needed to know. As first time buyers, we had a lot of questions/uncertainties and Damon helped us every step of the way. I saved his business card so we can recommend him to our friends and family if they need someone to work with in finding a vehicle. The high praise focused on him shouldnt take away from how everyone else did, we had a great experience with everyone there, but Damon stood out as being such a great person to know in that building. Someone needs to give him a raise!

Lee, Battle is a very hardworking car salesman at this location. He go above and beyond to see you though with you getting approved for you a new car. Very good car salesman. Thanks for being there every step of the way. Carla Peterson-Brooker

The customer service was awesome. The process of checking out is extremely long and slow.

Sales Representative was Travis Asbell. Super knowledgeable, very friendly and helpful. Made purchasing a car a great experience. Highly recommend contacting Travis for any automobile need you have. Best in the business

GEORGE BELL WAS GREAT TO WORK WITH, GREAT ACCESS TO YOUR COMPANY.

Richard is the absolute best. If you need your car serviced be sure to ask for him!!

Amber was very informative, knowledgeable and very sweet!!! Keep her around!! Thanks everyone

Excellent customer service!! I arrived a little early and the staff was so professional. I was very pleased with the service.

My initial experience was great, salesman Joey was phenomenal. Looked over vehicles and test drove them as well. But when it came time to run numbers and financial aspects it was a nightmare. First thing that started the bad experience was the dealership lowballed me on my vehicle after I’ve been to 5 other dealerships willing to all give me the same price that my car is really worth, they just didn’t have my type of cars in their inventory so I had to look elsewhere. But I knew going into this I would have some negative equity but I’m not dumb I know my numbers and have excellent credit. So “Barbie” came out and was extremely pushy and had an aggressive attitude towards all of this, I was highly upset and uncomfortable with her the entire time she kept telling me I could try to pull money from my savings and refinance after awhile even though I told her my budget several times she kept pulling different budget numbers out of nowhere as if I was going to change my mind, this woman has no idea how to deal with customers and needs to stay in her office to do her business. I left without buying a car and went to another dealership that gave me my exact payoff amount for my car and I got payments well under my budget. So this dealership can take their shady business elsewhere and kick rocks! I don’t recommend going here unless you want to get screwed over!

Had the Most terrible experience! After calling and speaking to one of the salesmen, I scheduling a test drive on a vehicle I was interested in. I drove 2 hours there only find out that they did not even have the vehicle on the lot that I had called about. Not only that, there were not any vehicles on the lot that were discussed during the phone conversation. After Discussing with the manager what was going on he told me he was going to look around and see what he could find. They gave me the run around for about 2 hours supposedly looking for me a vehicle. End of story, I left with no car. They were no help! They didnt care! They wasted my time and they didnt try to fix their mess up. I will never go back to this dealership nor will I recommend their services to anybody else. Sorry but you dont treat people like that!

Joey is amazing! He did a wonderful job with keeping me informed!

Wonderful experience buying my new car! Knowledgeable salesman and professional finance man.

Had my sons car serviced...great customer service.

I would like to send a HUGE shout out to Teresa H. in the Service Department. She was exceptionally professional and helpful -- and was able to resolve my service issue quickly. Thank you!!!!!

I had a great experience when I came to Dale Jr Chevy, Amber was very helpful and Knowledgeable!!

Truly exceptional dealership and wonderful staff. I am truly grateful and blessed to be here in Service. Thanks to Jason and entire staff for making me feel at home.

Amber was a big help when I needed help on vacation...thanks for the GREAT service!

Amber knowles was great! Would love to talk to her again!