Apparent heater core issue (wet floorboard/losing coolant). Was told it all checked out okay, and is just condensation from EVAP coil not draining properly.... Ran hotthe very next day (losing coolant/wet floorboard)... 2 days after reporting the issue, and my polite request to speak with a service manager has yet to be returned... For $150 an hour and 50% parts mark-up, I expected a LOT more.

Kraft did a very thorough check of our granddaughters old Nissan. They did this on short notice and at no charge. Thanks, Kraft.

Like any other major car dealership, they lie to you either about what your car needs, and how much time it will take, and then overcharge. It doesnt surprise, its and industry standard. Go to a local mechanic or a used car lot instead, better deals and more honest workers.

They emphasis customer service. They also gave what I believe was an honest evaluation of what needed to be done.

Love the Kraft Nissan family! Best choice I ever made!

I have purchased two cars from this dealership, both of which Ive maintained using the dealerships service center, and Ive had nothing but problems. They crashed my new truck into a concrete pole less than six months after I bought it (they did repair it). Multiple times Ive scheduled a 7 AM oil change and have not gotten my car back until after 5 PM. They recently quoted me $3,500 worth of work on one of my vehicles. I took it to a local mechanic who showed me several items they quoted me were completely unnecessary and was able to fix the remaining items for less than 1/3 of the price. Most recently, I called and made an appointment for a check engine diagnostic. When I arrived, they said that they didnt have an appointment for me, that they didnt have anything available for 2 weeks, and they were going to charge me $150 just for the diagnostic.I will never purchase another vehicle from this dealership nor use this service department! I used to be a Kraft loyalist, and now Im done!

David in the Service Department was professional, helpful, and engaging. Great customer service.

Doreen the service writer and Jordan the Tech was great and very helpful

Great service department. 😎

Very friendly employees and efficient. Prices are just so high though.

Not the greatest customer service, but got the job done.

Great service and great staff

Fast and friendly service with detailed discussion on what I needed.

Waiting approximately 45 minutes in my car for service to be completed was longer than expected...but, surprise, they didnt charge me for changing out each battery in my 2 car fobs.

Kraft is extremely helpful. Excellent service.

Really?? We need a infinity dealership when they haven’t had a model change in 10 years!Common sense would dictate you should focus on selling EV’s.

They take advantage of peoples naivety as a first time buyer.

Very pleasant experience!

Nissan dealership is a very wonderful place to purchase a vehicle, very nice atmosphere clean and wonderful customer service

Great shop! They have some great mechanics and a clean shop! I would take my car here before I would take it to Honda!

Been in so many times for same issue, still not resolved. Prices are very high. Staff friendly.

Staff is good and helpful.

Fantastic people great service at a reasonable price. I wouldnt go anywhere else to service my Nissan.

Love Dealership plus the Service Department

They tell you straight up. Dont have many used cars for too cheap though

Excellent

Always takes good care of us and our Rogue.

Customer service was subpar and I had to go to them to figure out the status of my vehicle after 2 hours.