Thank you so much for everything you have done for my family throughout this car buying process. Your Customer Service was phenomenal from start to finish. My heart sank when I drove 1.5 hours away to pick up my new vehicle and realized I forgot my license plate. Thank you for letting us borrow your dealerships license plate to get home. That level of customer service is going above and beyond and for that reason I will keep you guys in mind for all of my future business. I know that with Crest Acura I will be taken care of. I cannot thank you enough for what you did and making this such an amazing experience.

Phenomenal service! I had planned to drop off my car and pick up a loaner and return to pick my car after it was serviced in a couple of days... I live 1 hour away. When I arrived the service manager said if you can wait 45 minutes I will service your car right now ... this way we save you a couple of trips. I was ecstatic and it was done! Amazing people.. look forward to my next quick service call!!!!

This is a top shelf car dealership! We purchased a new Acura RDX a couple of years ago and have returned for routine service and a warranty issue. On each visit Ive been very impressed with the professionalism of the Service Dept. Recently, Matt in Parts helped me with a spare part need, and he was outstanding to work with. Great team at Crest Acura!

Unbelievable situation that Acura is 100% responsible for. I purchased a 12 MDX in Sept of 19 as I was expecting my first child and the Crosstour I was driving simply didnt have enough room. I found this MDX here at Crest Acura and fell in love. I have only driven Acuras my entire driving life. My first was a CL (230K), then a 05 RL (285K), I drove each one well over 150K without a problem. Here I am now with this MDX, with a KNOWN CONSUMPTION ISSUE. My vehicle drinks 1.2qts of oil per 1,000 miles. Acura is telling me its is out of the extended warranty as of 11/26/2019. Then I get sent this as an insult. Yeah, you know my acura, and the massive consumption issue it has from your company knowingly selling a defective product. Update as of 5/21/21 - still eating oil like crazy and is brutally getting worse. This is my daily, family driver. Thanks again Acura, from a longtime vtech driver.

Brian, Chris, Ducati, and the entire Crest Team was great to work with in finding and upgrading our new car. Very friendly, knowledgeable, and a no pressure sales approach. Costumer Service is definitely top notch and the costumers are their number one priority. We highly recommend Crest and look forward to future business with them.

My family and I have been doing business with Crest for as long as I can remember. Put simply, its a first class operation from top to bottom. I have worked directly with the owner right down to the folks who answer the phones, and everyone is professional, polite and committed to quality. As the only Acura dealership in the region, I have no doubt that they do a lot of volume. However, whenever I call there or am on sight, they greet me by name and remember me. You just dont see this type of commitment to customer service anymore. If you are in the market for a vehicle, do not hesitate to visit Crest. They will take good care of you during and long after the sale.

Purchased a sleek and stylish 2021 RDX form Jim and Yaz. The experience was a complete pleasure at the dealership. They were very informative about the vehicle we purchased as well as other cars that were comparable. They offered test drives and did not pressure us in any way. The entire team was knowledgeable and pleasant. We love the car and dealership. We wouldnt go any where else.

Jeanine was over the top assisting with the lease of another Acura RDX. Her knowledge and genuine care for the customer is very much appreciated and one of the best/easiest transactions I’ve ever experienced at a dealership.

My experience with Crest Acura was amazing from the moment I contacted them they were great, Jeanine was on top of everything she went above and beyond with my requests and was available when I had any questions. 100% will recommend Crest, all the staff were very friendly and made my experience smooth.

I just leased my 6th vehicle from Crest Acura. This is my 4th MDX lease and I leased 2 TL’s prior to that. Everyone that works there is very friendly and knowledgeable. Acura makes great cars and the new 2022 MDX was completely redesigned and is an amazing vehicle. Acura did a great job with the redesign. I highly recommend Crest Acura.

Purchased an RDX from this these guys. I was very impressed with their honesty, fairness and service. Peter was so helpful, knowledgeable and easy to work with. Paul and Chris did a great job getting me the right price for the car I wanted. I would recommend Crest Acura to anyone. You will not regret it.

Wifes car was rear ended. Crest fixed it. Fabian was excellent. Easy to work with.

Horrible experience. No other words.

Amazing cars 🚗👌😍👏🙌

Courteous, efficient, work done professionally.

I recently had my new RDX in for warranty work. The management and service department were outstanding. Not only were my issues addressed, but Crest Acura took it a step above and made sure I did not have any further concerns. Jorge and his team were extremely helpful and polite. The team definitely strives for excellence.I can assure that any customer taking their vehicle for service will be treated exceptionally and provided the best care possible. Once again, thank you Crest Acura for an outstanding job.

I was charged $800 in labor fees for 4 hours of work which included an oil change, new front and rear brakes, fluid check and refill, and tire rotation. I sat there for 4.5 hours because they did not have service loaners or rental service. To be fair, they offered to drop me off at the mall via their shuttle. This is the worst Acura experience Ive had. Next time, Ill drive to another city or state to experience the quality and care Im used to. Ill be contacting the BBB and Attorney General about this billing practice.

Very good overall. Brought a car here to get airbag recall work done. Friendly staff, to the point, and didn’t take long. Would go back if needed. Didn’t act like they were doing me a favor.

I have been going to Crest for service for years. Their staff is always professional and beyond accommodating. I just recently purchased a new vehicle, Jeanine was wonderful and made my purchase quick and easy.

Crest Acura is the place to go if you would like to feel taken care of! Big ups to Jovan for making my experience personal; never being pushy; and showed that he was knowledgeable, and it looks like he has a great support team as well. GO check them out! 👍🏽

Best service department of Upstate NY period regardless of what car. I have 2 Audis and a Mercedes all of which exclusively come here for their annual inspections and to swap wheels because Jeff the service adviser is super upfront and takes a no-nonsense approach. I wont trust dealership service departments generally but Crest is as genuine as they come. As long as I am in the area they have my business!

I have been an Acura owner for the last 10 years. After receiving an email about an overstock at Crest Acura, I called up and spoke with Phil (the sales manager) and then Ed Wilson. I explained to him what I was looking for, and he put together the perfect deal for me. I was able to get into a new, nicer car without changing my current payment terms. I hadnt even considered getting a new car until 5:45pm on Tuesday, and by 7:30 we had everything in motion. A couple phone calls and a few emails later, and everything was ready for me to show up and sign the paperwork. I came by the next day at 5pm, took a test drive, and was headed out of the dealership by 6:15pm. There was one question about a financing term that came up near the end of the paperwork signing (something that is to be expected in this kind of transaction). One of the owners, Jim Barr, came over, explained everything to me, figured out a mutually-agreeable arrangement within a couple of minutes, and I was on my way. I have been a loyal Acura customer for a long time because of pleasurable purchasing experiences like this (and of course the quality of the vehicles). Im not a fan of spending a lot of time running back and forth to the dealer, long involved negotiations, or any sort of surprises at the closing table. The fact that I was able to complete this deal from start to finish in about 25 hours with up-front, honest salespeople who helped me achieve my goals, exemplifies why Acura is such a great company to work with.

Typical bait and switch. Drove to Syracuse under the false assumption that a vehicle I inquired about was still available. Upon arrival, Surprise!! It was sold. It happens, that’s acceptable. What isn’t is the misrepresentation that they “attempted” to notify me and their deceptive practice to sell me another vehicle that I wasn’t interested in. What ever happened to honesty, respect and genuine customer courtesy? Apparently that doesn’t exist at Crest Acura. This is a public service announcement.

Customer Service was excellent. Got car back by desired time I suggested. They provided complimentary shuttle to bring me to work and pick me up. Steve & Jorge (service) and Mike (shuttle) were complete professionals! I will be back

Always above my expectations, from the purchase of a used Cadillac to the purchase of two new Cadillacs,,,, three cars and three very highly satisfied results, fair and honest. Both Jim Barr and Craig Bunch have been instrumental and helpful each time I came in for a purchase or a service issue... Dave Thompson is very helpful as the warranty guru. Everyone at Crest Acura is highly informed and professional. Jim Barr and Craig Bunch are both, honest and excellent to deal with. I have absolutely no problem recommending these gentlemen or Crest Cadillac Acura

I have been an Acura customer for 10 years and they have always showed the best customer service. Very accommodating, very helpful. Employees are kind and there to assist with any dicfficulties. Phil went out of his way to help me when I got a flat tire on my way home from work. Ila is always kind and helpful. She creates an environment that makes you want to remain a customer! Their staff goes above and beyond!

Want the reader to know that I did NOT purchase a car from Crest Acura. But, writing a review to compliment the way my wife and I were treated at the dealership. They made us feel like we were the only people in the showroom. They listened to our needs and answered questions in terms we could understand. Will definitely be back.

This being my first car buying experience, I can only hope all future purchases will be this easy. From the test drive to making an offer a few days later, the entire process was friendly and pressure free. I got a great price on my awesome 2012 Toyota Camry SE and couldnt be happier. And even at 100 miles away from me, the drive was well worth the service and price, which was the best around. Candis, my saleswoman was very helpful with the purchase as well.

I love Crest Acura/Cadillac, my family has bought many vehicles from Jim Barr over the years and the professionalism is refreshing and the service is first rate. I have referred many of my friends and neighbors and they have all been pleased with the price, and how easy the purchases were. I cant recommend them enough.

My Acura TL purchase from Crest was the best buying experience for a vehicle I have ever had. The entire team is professional, their pricing is fair and their service is outstanding. Service visits are a white glove experience. After hitting a deer I had the damage repaired at their body shop. The car was as good as new and again, the service was incredible. Furthermore, I am a business owner and have the pleasure of dealing with Jim Barr, President of Crest, on a regular basis. He is a consummate professional, a gentlemen and one of the most ethical, customer service focused business owners I have met! HIGHLY RECOMMENDED

Although Crest has an updated showroom, and great customer service it wasnt worth being lied to and deceived from the beginning. If we were told the truth about the vehicle from the beginning, we wouldve still brought it, but we didnt appreciate having so many issues within the first weekend. My husband I werent happy with the results after we took the car home, so we took the car back to the dealerships mechanic center, and they gave us some vague answers as to what could be wrong with the vehicle, so we left with no definitive answers. The weekend that we got the car we realized that the car had a coolant leak, and that the tires werent in great condition. So up front we had to dish out 4 brand new tires, and get the coolant leak resolved. The salesperson, Chris was nice and forthcoming about the vehicle at first but when we got the vehicle it seemed like there was more damages that werent disclosed at first. My husband has attempted to call Chris several times, and of course he hasnt answered or returned his calls. What really made my husband and I mad was that the temporary registration expired. So I called the DMV to figure out why we hadnt received the registration, and apparently they had the wrong address. So on top of already putting down money upfront, I had to pay additional money to get another temporary registration because the dealership didnt get it right the first time. Since my husband and I are both in the military this vehicle was supposed to make our daily commutes to and from work easier, but it hasnt. Its just been a guessing game of what could go wrong next.

Crest Acura has been great to work with! They helped us renew our lease early as we were using a ton of miles and were in danger of a huge bill. Their team was great, and went out of their way to accommodate our busy schedule. Top notch service all around!

I bought my used 2009 Honda Civic from Crest. Jim Barr was incredibly helpful to me at the time, and was there to answer every question I had. In the years since I have had both routine maintenance work and bodywork done on it after a small accident. The staff at Crest is great, they do a nice job explaining the options when you bring your car in for service. I wont be buying another car without visiting Crest.

Having just recently relocated, I needed to find a trustworthy place that I could have my car serviced at. I had a great experience at Crest Acura. Both the service manager and GM were attentive to my concerns and the service work was performed while I waited. It was done properly and in a timely fashion. I plan on having my car serviced there exclusively from now on.

Buying a car!!! Always a challenge unless you are able to deal with people who care 100% about their customers, listen to what they want, are not pushy, give only the best service and provide always what the customer asks for. That has been my experience buying the last three cars I have owned. Candice in sales helped with my last purchase a few months ago. She asked questions and listened carefully to help sort out exactly what the best fit would be for me at this time. Thank you Crest to all those in sales and service for providing only top notch service.

Over the past (10) years I have purchased several cars for myself and family. We have always been treated with respect. Service on our vehicles ( when needed - very rarely) has been timely and each estimate was spot on. I WILL be returning to Crest to purchase my next car and will continue to refer my friends and relatives..... One Happy :-) customer !

I have done business with the Barr Family for many years. I cannot say enough how impressed I am with the experience every time. Jim Barr has elevated Crest to an even higher level of excellence! Great job Crest!

You gotta see the new interior and impressed with the service staff appearances with their uniformed coats. They are thorough and willing to continually earning your business.

I had a great experience at Crest. My sales associate Joe H was very knowledgeable and made me feel at ease. I didnt have to haggle or fight for what I wanted. I absolutely would recommend Crest and Joe to anyone.

Quick and easy service. Friendly staff. Cozy, beautiful waiting area. Appreciate the car wash after the service. 100% satisfied.

My next car purchase will be from Crest! I have been putzing around looking for a new car and the sales staff have been attentive in listening to my needs and wants making me feel like I am their only client. No pressure and letting me comfortably test drive before making a final choice. Thank you for helping me along with this next big purchase.

Got a new MDX. The sales team worked really well with me to get a deal done, going above and beyond for me. Now that someone crashed into me a month later the collision shop got me right in with a loaner. So far so good!

I recently dealt with Ryan Burns in the Service Department at Crest Acura. He and his staff did an outstanding job helping to correct several problems with my daughters vehicle. He went above and beyond any other service department I have ever dealt with to assure that the vehicle was repaired properly and that my daughters family was safe with a loaner car so she could get back and forth to work. Service IS THE REASON TO RETURN for future repairs and purchases. Thank Ryan for being a caring and on top of things person!!

Crest service team keeps me coming back long after the sale. Loaner cars are clean and ready if I call ahead and if its something I need quick, the shuttle drivers are top notch and keep me in business while they do their work. Great job!

My recent experience at Crest was great! I received a fair trade for my vehicle and purchased a used Acura. Joe was great, knowledgeable and efficient, I was able to pick my vehicle up the next day. I would highly recommend this dealership!

I recently had a great buying experience with Crest Acura. Pat was excellent, and met every one of our requests. The trade in price was fair, and they were more than willing to work with us. I would definitely recommend this dealership.

Steve and Jorge (service) at crest acura was highly appreciated. I bought a car from Dons ford in utica ny which was a horrible experience and would never ever recommend!!! Anyways I explained my concern of a recall on my acura tlx that Dons ford lied and said was fixed before they sold me the car. I asked steve and jorge if they can check over my car and they did at no charge and cleaned my car just for my business.. wish I went through them as fars buying a car but i intend to bring my car to them on future services!! Thank you steve and jorge!!

These guys are just great. I have been going there for parts and service for my Acuras for the past 10 years. The staff is polite, the service is consistently excellent, and the facility is very clean and comfortable. The staff makes an effort to get to know you by name. Just very personable service. I haven’t bought a new car from them yet, but if their sales department is as good as parts and service, then they’ve got my business when the time comes.8/31/21 update: I just purchased a new Acura from Crest and worked with Yazmin (sales) and Philip (finance manager). They were also very professional and the entire experience went very well. I wanted a specific color, trim and options package that is very hard to come by with current supply chain difficulties during a pandemic. Crest was able to get exactly what I was looking for without a problem. Thanks guys!

The Service Dept. here always exceeds my expectations.

I am a new “Forever Crest Customer”! The entire staff is customer focused and wonderful to deal with. Especially love my sales person Candis Kordek! I highly recommend her, she has infectious energy, listens and is a great communicator. She ensured that everything went smoothly, the entire transaction was stress free and enjoyable.

Purchased a number of new and used cars over the last few decades. Can sometimes be a stressful event but today I purchased a new used vehicle from Crest and worked with Yazmin & Christopher Brown. No pressure, honest, willingness to please, great customer skills.. Thanks! guys for taking care of me and making this vehicle purchase literally, almost stress free.....LOL! I felt like I was well taken care of thanks to you two. Great job!!!

Amazing cars!!

Jeff D, Jeff J, Ryan and Josh in the service department have all been great to work with! Very satisfied customer here. The sales staff is friendly and helpful!

The best place to buy a car.

We visited numerous dealerships shopping for a vehicle. Our salesperson, Madelina, and Crest provided the best sales experience by far. Knowledge of the product, responsiveness and a straightforward, respectful sales experience were major factors in making us first-time Acura owners. We learned about the dealership, including an introduction and discussion with the service team during the sales experience, which made us comfortable purchasing a vehicle there.

Have to LOVE how they work with customers. Watched them explain, in customer friendly terms, what was needed to service they vehicles and cost. None of which seemed out of norm.

Madelina took care of me through the whole process. I got an awesome car that was fully loaded at an incredible price! Everyone was very friendly and made the process both easy and enjoyable.

Ryan burns In service was vary helpful and was outstanding to work with. The service was fast and really awesome. I will continue to deal with Ryan burns at crest Acura service as long as I own my Acura suv.

Friendly and capable staff. Have been completely satisfied with sales and service experience.

Friendly and courteous. Easy to work with. Excellent assistance with negotiating, purchasing and financing.

My wife and I just had the best experience at Crest Acura. I called ahead on Monday to inquire about a 2005 MDX that was posted online. Candis was very helpful with providing me details over the phone and was ready for us when we showed up later that day. After my wife and I each test drove it we sat down and worked out a very reasonable price for our trade-in with the help of Jim Barr, the General manager. He and Candis made the buying experience very pleasant. I didnt even have to set up a new insurance policy for the vehicle or transfer the plates; Candis took care of everything. We showed up on Wednesday to drop off our trade-in and were on our way in our MDX in no time. We would highly recommend Crest Acura to anyone. Candis and Jim were very easy to work with and made the car buying experience very enjoyable, especially with a trade-in. Well definitely be returning to Crest Acura when its time for our next upgrade. Thanks again Candis.

Excellent Service Department!!! After taking my 2016 MDX to the dealership I purchased it from 3 separate times and being told the loud banging noise coming from my tire was normal, I brought my car here to be looked at. The service team reassured me the noise was not normal and promised they would not give me back my car still making the noise. They did exactly that! Provided me with a loaner car and worked directly with Acura corporate to determine the issue (manufacture defect in my brakes). I will be bringing my car here for service from now on.

Genuinely good people. They bend over backwards to make sure their customers and potential customers are happy and comfortable, no matter the budget you have.

Quick appointment offered, knowledgeable about service. Reasonably priced for Acura OEM parts.

Absolutely the best car buying experience Ive had in years. Crest was professional, upfront and transparent from initial engagement to delivery. My sales consultant, Candis Kordek was outstanding. She focused on my satisfaction throughout the whole process and quite frankly it impressive. She made the whole experience seamless and enjoyable. This was my first experience with Crest as I live in Rochester. Needless to say Crest and Candis had to earn my business to justify the commute. They not only earned my business I would highly recommend them!Dave OLeary

I brought my Acura MDX out two weeks ago for a recall, I expressed my concerns about my car making a noise when stopping; the service guy stated oh it’s just when the brakes are wet. I drove the truck for a few more days and it was still doing it with 55 degree weather I called and mAde an appointment. I had an appointment at 830 so had to leave my house at 715 and sat at the dealership until 215 to have a wheelbaring replaced on my truck that is one year old! Did not speak to anyone this whole time, stated they didn’t have a loaner car for me to use, and felt the service was rude and drawn out, probably because my car was under warranty so I was at the bottom of the list. Very disappointed and dissatisfied. I have two cars from them and am rethinking renewing my leases.

I know Jim Barr personally, he is an upstanding member of the community, raising much money for local charities through the Syracuse Auto Dealership Association. I would personally recommend him and Crest Acura to anyone who is looking for a automobile.

I have an Acura RSX and its not easy to find service for it. these guys are great, personable, easy to work with, and most of all theyre fun and make it a pleasure to go there. would recommend them to anyone

The car is fantastic! I love my MDX. They were fair with the trade and the deal on the new car. HOWEVER, the dealership seems to have not been up to date on title laws as they thought my car should be titled to my husband, not me. It was a little frustrating to have to fight to get your own car in your own name. Now I am getting emails from Acura Inc. asking how my husband likes his car. He hasnt even driven it.

Great people to do business with. My son bought a used car from them and he was treated just as if he was purchasing a new car.

Every time Ive been to Crest the service has been excellent

The sales staff was excellent, the product is great. it was worth the drive from massena to syracuse. looks like we have found a new dealership. Candis made the whole experience a pleasure. she is a great asset to your dealership. thank you all

Simple NYS inspection and remove a nail/plug a tire took way too long. Almost 1.5 hours. I was notified after about 1/2 hour that the inspection was complete. Well over 1/2 hour for the tire? That was unacceptable. Its time to trade in..having second thoughts about going back to crest.

Recently I had a recall on my ILX Acura. Being concerned, I called Jeff Darrow and he explained more about the recall, and being that my safety is top priority, he made me aware that I could get a loaner car, at no charge, as the part needed for the recall was back ordered. I took his advice. The part came in a few weeks later, he called saying my car was ready for pick up. I was due for an inspection, oil change and snow tires stored. the service department did all of that as well as Ryan Burns cleaned and detailed my car. The service I received from Jeff Darrow, Ryan Burns and mechanic Lee Rathbun was top notch. I cant say enough about Crest Acura, they always exceed expectations and know what it means to take care of the customer. Jim Barr has a stellar team. Take it from me, if you chose Crest Acura you will ALWAYS be treated with the best customer service!!

This was the absolute best car buying experience I have ever had. I worked with Jim Barr (the owner), Mark and Dave.Jim made sure everything went smooth, Mark took care of the details and the tons of paperwork, Dave is the finance guy and never tried to high pressure me into something.I was treated like royalty but the true test was after the purchase. I came in this morning to drop off paperwork, I noticed a small detail that was not right with my car and they hopped on it right away. A service person came right out and took a look, then fixed the problem on the spot.If youre thinking of buying a car, new or used, and youre not thinking Crest - you should have your head examined. These guys are the best.

Service was prompt and timely. Staff was pleasant, courteous, and personable.

Crest Acura and Jim Barr take great care of me with my 11 MRS. Jim always goes out of his way to offer me a loaner car and thanks me for my business. Highly recommend these folks!

Wife and I worked with sales consultant Jeanine and sales manager Philip on moving from a 2016 TLX to a 2019 MDX Aspec. Both were professional and went above and beyond expectations... Not pushy at all and made us and our son feel like we were at home while at the dealership. We made a deal at price much more than fair and actually better than any dealer within the 150 miles we searched. We were in our new vehicle the same day with minimal paperwork time. No regrets here the wife and I are happy. We had a less than satisfactory but not terrible experience 3 years ago when looking to purchase the 16 TLX but couldn’t make a deal and ended up at a competitor but Crest won our business back with their exceptional customer service. If anyone had similar experience in the past I would highly recommend going back! We would also like to thank Ila in service for the prompt appointment for an add on to our new vehicle. I wish I could post a picture of this new Blue MDX Aspec but I don’t think it would do justice anyway. Thank you Jeanine, Philip and Ila!

Have leased several cars over the years with Crest and always impressed with their service and customer care.

I have a 2016 RDX and was having brake problems, ie a bad rotor. I took it in for regular maintenance, (oil change, tire rotation) and asked Jeff, the Service Manager to look my brake problem. he had checked out which resulted in both front rotors being replaced, at no charge. I am extremely happy with my treatment thus far at Crest, and look forward to test driving the 2019 RDX when it comes out.

Personal service; Friendly staff who were very easy to deal with during vehicle purchase.

Jim has been great to do business with. I hope to buy a car from him soon.

Buy one make yourself happy

Great experience. They fit me in immediately without an appointment to get new remote start key

I called in to ask about a NSX and Madelina knew everything that I needed to know about the car. She actually drove the vehicle on the track, which is awesome ! I will definitely consider the purchase of this vehicle.I appreciate your effort and will be back, even if I buy an RLX.Thank you !SM

We recently leased our 5th Acura from Jim Barr at Crest. We worked with Courtney and Phillip, who were very knowledgable and courteous. Jim has always gone above and beyond to make a deal that works for both of us. I would highly recommend Jim Barr and Crest if you are looking for a new or pre-owned vehicle.

I worked with Jim Barr and the staff at Crest Acura to test drive a new MDX and the service was exceptional. I never felt any pressure to buy unlike some other dealerships and will be back again when considering my next vehicle.

We have done business with Crest for years and have enjoyed great service, fair pricing and a great relationship.

I usually do not go out of my way to write reviews, but the buying experience that I had at Crest Acura was unlike any I have experienced before, and felt that it should be shared. A few months ago I was in the market for a new car. I picked out my top five cars and test drove the first two. The Acura TLX was car number three. I didnt even get to cars four or five. After a few minutes walking around the showroom, Candis greeted me warmly. She asked if I had any questions about the TLX. My initial response was I am just looking. She made herself available, but no overbearing. I asked her a host of questions, all of which she answered honesty, and without hesitation. She clearly knows the product. We went out for a test drive, and it was evident that Candis knew the car inside and out. After the drive, I was hooked and officially done looking for cars. This was the car that I wanted. We discussed leasing versus buying options. At no point during the discussion did Candis make me feel pressure to buy on the spot. This was the point that I knew Crest was a reputable dealer that I wanted to do business with. After a 30 minute discussion, I told her that I needed to think it over. I left and then came back two days later. We negotiated the price for both a lease and new car. I feel that we came to a good agreement. Some dealers refuse the negotiate. This is not the case with Crest Acura. Candis put me in the car that I wanted, for the price I was willing to spend, all without the pressure and angst that can sometimes accompany a new car purchase. Her after sales follow-up was as strong as her sales pitch. I am glad that I had the Acura TLX as one of the cars on my list, and even more happy that I had a sales rep like Candis to guide me through the process in a seamless and stress free way. Candis gives new meaning to the car buying experience. Thank you!

I just purchased my third Acura (a 2017 ILX) and my experience with Crest was terrific! It was a pleasure working with Edmon Salameh & Philip Witherell and Ed Wilson did a fantastic job of working out my financing. As a business owner, I appreciate the value of a great team and Crest Acura certainly has one. I plan to remain a loyal customer of Crest, even though there are two Acura dealers much closer to where I live and work!

Ask for Candis, she is great!!! Nice care, nice price. Thanks Crest!!

Chris (salesperson) & phil (sales manager) were AWESOME !!! i cannot say enough about how they bent over backwards to satisfy me. L O V E my new RDX. exceptional service & experience.

After visiting many dealerships, and taking multiple test drives, I was almost certain Id be a new Audi owner. That was, until I went to Crest. My salesperson, Madelina was phenomenal. She was kind, knowledgeable, genuine and provided a great, hassle free, buying experience! I felt valued as a person, and customer from the moment I stepped foot in the showroom. Now, five months later, I continue to experience amazing customer service at Crest as I bring my RDX in for service and accessory installation. Madelina is also still always available to me, and more than willing to answer any questions, assist with setting up appointments, etc. No other dealership I have had experience with has ever exhibited the outstanding customer service and appreciation I see at Crest.EDIT: Fast forward to a year of ownership. I find my initial impression of Crest was highly skewed. Turns out, theyre great, until you have an actual problem with your vehicle. I was recently in a collision with a deer, and of course brought my RDX to the dealership for its repairs. The service, or lack there of has been absolutely awful. I was told 3-4 days for the repairs. It actually took 3 weeks. Then, when I picked my RDX up I had to turn around and bring it right back. The parking sensors werent working, there was dirt in my freshly painted door.. yes, IN the paint, and they had scratched my windshield. I have been treated extremely rudely by Fabian, the body shop manager, and essentially told I was lying and must have scratched the windshield myself. Were now arguing over whose insurance is going to pay to replace the glass, and Im having serious regrets over not choosing that Audi I almost bought. Disappointing.

Ive recently had a most disturbing and disappointing experience with Crest Acura. They estimated a total cost for a repair that I agreed to. When the bill came, it was for an additional charge which they were to reduce because of a failure to correctly diagnose and repair the problem initially. When I called to clarify, they said that I misunderstood what they said. I will never take a car to Crest Acura again and would advise all Acura owners to stay away from this dealership.

Great service and everyone was very helpful.

Purchased my certified pre-owned MDX today, everything was smooth and efficient.Thanks to my sales associate Edmon.I hope Crest can have more pre-owned resources, i was very lucky to find the car i like in such a small inventory.i will give feedback in future after i have first service.

Buying my Acura from Crest was a pleasure. Driving my Acura is a pleasure. Recommend Crest to anyone thinking of an Acura.

This dealership is the most professional, organized and helpful organization I have had the opportunity to do business with! Jim Barr leads with pride!

Old timer at the service department severely lacks customer service skills. Perhaps he was having a bad day... got home after they did a safety recall on my passenger airbag and it seems they broke my trunk switch from the glove box, now my trunk wont open...

After some research, I decided to stop in at the local Acura dealer just to look around. The TLX had caught my eye as I saw some on the road. I was just quietly admiring a vehicle from all angles and Candice, a salesperson came out and asked if I needed any help. I explained that I was on a fact finding mission and not looking to buy yet. I still had not committed to the TLX and wanted to compare it to two other similar vehicles. I was provided with specific literature with direct comparison of all relevant variables, drove a TLX model similar to what I was interested in, met the General Manager, Business manager and multiple sales staff. All with no sales pressure. I was encouraged to return after completing my due diligence. After settling on the TLX, the rest was easy and quick. I even approached an individual waiting for his vehicle to be serviced. He spoke very highly of the service department.Great teamwork for the sale and I am loving my new vehicle.