user
Fresh Nails and Spa
1941 Lakeside Plaza Dr, Sugar Land, TX 77479, United States
Appearance
Fresh Nails and Spa

Comments
Mi
Review №1

The atmosphere is great.. They do great work. But please allow me to give the tip as I feel is deserved without you having an issue. Thats a big issue I have with these types of businesses. Tips are not REQUIRED. Service is paid for and if I feel you did a great or exceed my expectations I have the option to tip.

El
Review №2

Amazing customer service!! The atmosphere is so welcoming and comfortable. They take their time and don’t hurt you. Vinny, Mary, and Tina made my boyfriend and I feel right at home💛 10/10

Un
Review №3

These ladies are so friendly and care about customer satisfaction.This is definitely my go to nail shop now :)

Re
Review №4

I have been going to this nail salon for at least 2 years now and I am so glad I found Fresh nails and Julie! She is amazing and always pays attention to details. I’m really picky with my nails, and Julie never minds when I double check her work. She always listens and makes sure I am happy before I leave.

Al
Review №5

Came here for the first time today to get a pedi. Tracy was a perfectionist and did a great job! Will definitely be coming back! The salon was clean, pretty tranquil (granted there werent many customers here at 1130am) but the staff was really chill. Reasonable prices. Overall good experience. Definitely recommend! :)

Tr
Review №6

Horrible customer service. They were so rude to me and it was completely embarrassing and I will never return. Go somewhere else. There are nicer other places all around that area.

Ma
Review №7

I have been coming here for a couple of years now and i really like it. Tina is the best in nails. She always does a good job and i always leave happy. If you need your nails done then make an appointment with Tina.

Je
Review №8

The ladies there are always so friendly and personable! My friend introduced me to this place and I love it. Very relaxing. My nails lasted longer than my manicures have in the past. Definitely try it!Yes... my nails are short!! Im working on that!

Ro
Review №9

Tina did a good job on my nails. I got a full set done. She took the old nails that I had off and suggested something different. I told her to do what she said and she did and my nails came out very pretty. Inside the building is very clean and beautiful inside. I will be going back to her for my refill and maybe something different.

Kr
Review №10

Susan was great and thorough. The atmosphere was calming and laid back.

Ja
Review №11

Unfortunately I will not be returning to this nail salon. I had a terrible experience. They took so long on my nails and all I had was a refill on an acrylic. The person doing my nails, got paint all over my fingers and didn’t clean it up, and each nail has bubbles and dents and when I asked her to please redo a few I was given an attitude. And I was cut very badly on my finger that it’s been three weeks and I still have a giant scar. On top of that, as I was leaving and when I paid I was told I “have to leave a tip on the card” I don’t HAVE to do anything. I understand tips are processed just through card but I should not be demanded to do something especially after such a horrible experience. My nails still haven’t recovered and I have scars underneath my nails where the technician buffed too hard.

Fa
Review №12

I completely love this nail salon, everything they do to make you feel comfortable from the drinks offered to the massages, friendly conversation if wanted. JULIE is my regular nail lady I love her creativity and positive energy. I’m not creative with nail designs so she always takes my little ideas and makes something beautiful out of them. I get my nails done and a JELLY pedicure every week and I would recommend them to anyone and I do!

Ju
Review №13

Nikki was amazing with the nail art and shape 10/10

El
Review №14

They are always kind. Got my daughter in and out for a medi/pedi in no time. It was very relaxing.

Gl
Review №15

First time here we got manicures. When we entered no one was wearing a mask. We had to ask them to put on masks. We both got dipping which was well done, but took almost 2 hours! That was too long for us.This is our second time, and we both got pedicures. Again, I had to ask 2 of the 4 employees to please put on a mask. My friend is a senior citizen and was nervous about being exposed like that.Although they do good work, we may not be back until we feel safer here.

ch
Review №16

I hadnt done my nails in years so I asked for someone that wouldnt damaged my nails and for a natural look and the lady overdid my nails and I felt she made them look so thick and manly... I was so disappointed because I drove far to get them done here. Not coming back!

Je
Review №17

Friendly staff. Prices were decent. I was a walk in and they took me in immediately which I love. No appointments needed

na
Review №18

Great staff! The ladies are sweet, clean location, timely manner. They don’t rip your nails off and actually listen to you . Restrooms are clean as well & there are beverages of you would like. Def recommend!

Sh
Review №19

Went here for the first time yesterday and it was a very pleasant experience. The people were nice and professional. The salon was very well put together. I will definitely be going back.

Ri
Review №20

Best manicure I’ve had in years! The staff here is exceptional. Julie did my pedicure and it was fantastic!! She is so sweet and amazing at what she does. I can’t recall the name of the nice woman who did my manicure but she did an incredible job. I got regular polish and it has lasted me 2 weeks now without any chips. I will definitely be returning here!

Ki
Review №21

The manicure and pedicure themselves were fine. The ladies that helped me spoke very low, almost like a whisper and it was really hard for me to hear them. They would get frustrated when I couldn’t hear. The reason why they get 3 stars from me is because I came here when I saw on their website that they offer student discount Monday’s through Thursday’s and when I asked they said they wouldn’t give it to me. Why list it on your website and not honor it? I also noticed they didn’t really greet people that came in the door. They would just stare at them and it was uncomfortable. Customer service really needs to be addressed here.

Ms
Review №22

Very clean establishment and helpful staff. Didnt feel rushed during the pedicure and the hot stones were a nice treat!

Al
Review №23

I went here and the lady cut my fingers and they were bleeding. She told me to just deal with it. It was aweful. She was being very unprofessional. I didn’t ask more acrylics but she gave them to me anyways and when I said they were too long she gave me so much attitude. The acrylics were also way too thick. This place is awful.

Ka
Review №24

Holly is so good! She will take care of you exactly how you like your nails done. I am super picky with my nails and she NEVER disappoints!

Ir
Review №25

This is the second time I was a customer. I was referred by a friend. Ms. Lee was Amazing, Professional, Kind and Caring, about me and how i felt during my visit. I would give Ms. Lee and this business 10 stars if I Could.

Kr
Review №26

Love this place they are very friendly and know exactly what I want definitely found my spot to do my nails!!

B.
Review №27

Awesome long lasting nails! Pretty good variety of colors.

Lo
Review №28

Julie is an incredible nail tech. I went in with a vague idea of what I wanted and told her to put a spin on it; get creative! She did just that, and I absolutely ADORE the result. She treats you like friend, not a client! I will definitely be going back!

Fo
Review №29

I visited Fresh Nails and Spa for the second time and I was extremely pleased with Julie. She has GREAT customer service skills and is very gentle. She listens to your needs and does not rush you through like you are just a number. I would highly recommend Julie for any of your nail needs. You will not be disappointed !

Mi
Review №30

Ive been going here for about 2 years, every 2 weeks . I get the shellac and deluxe pedicure. They have a great color selection and the technicians are friendly and do a wonderful job. Beautiful salon with great service.

Pa
Review №31

Clean and beautiful nail salon with great atmosphere and a lot of modern tools and equipment. I came for shellac nails and they did such a thorough job. Everyone was accommodating and considerate. Definitely recommend and be coming back!

Se
Review №32

Extremely disappointed with the customer service. I wasnt greeted or even addressed. I wait over an hour in the spa chair till they got to me. It was very hard to communicate with the lady doing my nails. Place is honestly a bit pricey as well for acrylics. I wont be back here. Only reason they get 3/5 is because my mani turned out good. Just cant get over the lack of customer service. I had to tell them I was going to leave before they rushed to me. The place wasnt even busy.

Ki
Review №33

I love Fresh! The staff is very nice and welcoming and I love how clean the facility is!

Ja
Review №34

They don’t pay attention to walk ins. One lady came in and asked how long the wait is and nobody answered her. She ended up just walking out. I called before i came in and no one answered the phone. I arrived and they told me to pick out a color and sit in the chair. Its been a good 30 minutes already and no customer service whatsoever. I will also be on my way out the door. I ended up leaving with nail sample paint colors all over my nails.

Am
Review №35

I’ve gone to Julie for my nails and holly for my toes for over two years. Love this place so much.

Ev
Review №36

The ladies here are so amazing! They really blew me away with their wonderful service and how theyre able to shape and design for such an affordable price! Not only I was able to get my nails done for a very affordable price!

Ca
Review №37

Awesome! I came just to bring my wife, but when I came back to pick her up the manager told me to wait sitting in one of those fancy chairs, and I was given a full back massage. My wife loved it the pedicure. Next time both of us will do it.

Me
Review №38

I wanted to like this place, but they have prices listed in black and white that they refuse to honor. I showed them based on their own material what I wanted and they told me they wouldnt do it for that price. Awful. Supposed to be a relaxing service and I left completely stressed out.

Ra
Review №39

Really enjoyed my time there people are wonderful theyre very nice very helpful I give it 2 thumbs up

Ro
Review №40

Luv getting my nails done here. Tina is awesome!

Ch
Review №41

Great quality work with reasonable prices. Fast service as well. Thank you Tracy

Ka
Review №42

Technician - Christine was great. It is very clean and professional in their salon. I had a great experience!

Bl
Review №43

My nails look so wonderful! The technicians did a wonderful job on my acrylic nails really shaping it perfectly and giving me a nice design as well. So affordable and wonderful!!

CS
Review №44

Holly and Tina are my mani/pedi specialists. Everyone in the salon is very sweet and helpful. Everything used is sanitized and the salon is very clean.

Ch
Review №45

I had my first pedicure here. I received excellent customer service and very relaxing pedicure. It was more affordable than I thought, and what I love most is Lisa took her time to give me a perfect experience. I will be back to this try out their other services.

je
Review №46

Tracy is great

La
Review №47

I have only had one visit, but they did an awesome Job on my Pedicure where most places failed, and they were very gentle! A bit pricey, but I will be returning!

Sh
Review №48

This nail salon has an amazing staff. My nails look so good thanks to their highly qualified employees!

Pa
Review №49

NG is wonderful. My fingers and toes feel so good!

Ha
Review №50

The service here is absolutely spectacular I just love how theyre able to make me feel comfortable and very relaxed not only my nails look absolutely flawless I love how its not too bulky and the says shape is symmetrical

sh
Review №51

Great service, the nail techs really take there time and pay attention to detail. Very friendly staff and ofcoarse pretty relaxing atmosphere.

Re
Review №52

Pedicure was great! Convenient location and good service.

De
Review №53

Been going to this WONDERFUL Salon for about a year and just would not think of going to any other salon!!!😃😁😃😀

TL
Review №54

Just stopped into this salon to be a 1st time Client and visited restroom upon arrival...APPALLED at what I saw...there is a sign on wall in front of commode saying please put toilet paper in trash can...and the trash can sitting next to commode had the top in open position and it was obvious that people had been putting used toilet tissue following usage in the trash can!...this is just plain GROSS not to mention clearly against CDC and OSHA legal guidelines

El
Review №55

I had a very enjoyable experience, the pedicurist working on me was kind and gave me great service!

No
Review №56

V bad experience the lady started my nails n left me half done with other clients doing pedicure omg I was just kept lookin and while removing color from my nails with machine she just went under my natural nails it hurts so bad omg worst experience I paid 10$ for just that and every two week they raised their prices I just went there two weeks ago and I asked to refill new color n they were up on price omg not satisfied at all not going any more .

Ka
Review №57

Friendly staff, great prices, relaxing atmosphere

Al
Review №58

Overcharged and the nail design didn’t look anything like it was supposed to

Sa
Review №59

Great service from Naugh and Julie.

Bh
Review №60

Been here a couple of times already and will be going back! Great service and they do a good job.

Sa
Review №61

Enjoy every bit of my deluxe facial!

S
Review №62

Awesome experience and excellent service!

Da
Review №63

Treats you like royalty! Gave me a glass of wine while i was getting my nails done.. wow!!!

Ir
Review №64

The ladies there are at your beckon and call.

Ba
Review №65

Julie is the best!#!

E
Review №66

Great service

Co
Review №67

Love the service

Te
Review №68

Julie is bomb!

Information
100 Photos
68 Comments
4.3 Rating
  • Address:1941 Lakeside Plaza Dr, Sugar Land, TX 77479, United States
  • Site:https://freshnailsandspasugarland.com/
  • Phone:+1 281-903-7848
Categories
  • Nail salon
Working hours
  • Monday:10am–5pm
  • Tuesday:8:30am–7:30pm
  • Wednesday:8:30am–7:30pm
  • Thursday:8:30am–7:30pm
  • Friday:8:30am–7:30pm
  • Saturday:8:30am–7:30pm
  • Sunday:8:30am–7:30pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Appointments recommended:Yes
Similar organizations