Up until Aug. 2021 my daughter had gotten great care at Smile Wright Dental. I took her to her normal cleaning on her appointment day and was told that the doctor/hygienist were about about 45 minutes behind schedule and we would have to wait in our car for that time. I was on lunch break from work for this appointment so only had a limited time...and I am a single mom. I had worked it out that a friend would be picking her up, but I didnt have a mountain of available time. When I tried to reschedule they were booked into January!!! I then tried to reschedule at their Springfield office and was told that they had changed their policy and they were only doing appointments at one or the other locations not both anymore. The office staff were LESS than helpful. The hygienist came from the back and offered to go ahead and take my daughter because she was open, but the staff told her no. I was thankful for the hygienist offering. The staff were not helpful at all so I just rescheduled for Springfield even though I live in Xenia and it is much more convenient. All this to say...I called today to confirm my daughters appointment for next week and they had taken us off the schedule because I was not happy! Apparently a letter stating that fact was in the mail, even though the dentist didnt even bother to call and talk things over with me. Terrible customer service! We are looking for somewhere else obviously.

Always have done great with my son who is disabled. The new partner Destiny did AMAZING with my daughter who has severe anxiety. Best pediatric dentist around.

My kids have both been seeing the dentist T smile Wright since they were 3 and we love them.

Unfortunately this office does not follow CDC protocol for covid19. They will not reschedule you if you have to reschedule an appointment due to fever, they would rather you endanger their staff and other patients apparently with possible exposure. I would not recommend this office. There is an entire forum about the office on dayton mom2mom with all negative reviews.

Smooth check-in and services are the most modern, up-to-date treatments available.

This practice gave me the impression that they were more interested in money than the wellbeing of my child.

Dr. Amber and her staff are nothing short of amazing. I am a dental hygienist and get the opportunity to help out at her offices from time to time. I am always welcomed with open arms and impressed with the level of care I see Dr and her staff provide their patients. They truly make going to the dentist for little ones a fun experience for them. I even have some of my friends drive over an hour to see Dr. Amber for their children. :)

My 2 year old son enjoyed every moment at Smile Wright. Everyone there made him feel comfortable, relaxed, and allowed him to be him and to express himself. It was a truly pleasure. They did a wonderful job with everything!

I havent even been to Smile Wright yet, and theyve already shown their true colors.I found out that my 6 year old has to have his other 4 molars filled in after doing his first 4 last year... I was referred to Smile Wright for insurance purposes and promised, by my Dentist, that they were great and would work with us. When I called the front desk woman was rude and hung up on me. I called back and spoke to someone else who was nicer. They scheduled an appointment, but they wont do anything for my son until they do another examination (which we JUST walked out the door of his examination). Well see how his exam and work goes, but if THAT is the kind of person they have working the front desk then Im nervous to see what kind of person we get when were there.UPDATE: Dr Wright contacted me to resolve the issue... in reality what she did was tell me that her staff did nothing wrong and it was a good thing my son wasnt coming in to her office. I interrupted her at that point to, unlike her staff, let her know I was disconnecting the call. She responded to this review falsely, and that conversation made me very glad I chose somewhere else.

My experience at this dental clinic was beyond terrible. Please read the whole review! First thing, my daughter was not allowed to EAT OR DRINK after midnight prior to the appointment, that must be remembered.They called my kids mom at 10:07 or so to let us know they were behind on patients... we had an appointment at 10:45 and she did not see the message or call because she was at work. I was already halfway there by that point. This place opens at 8am. When I arrived with my 7 year old daughter at 10:30, I was told that the wait could be up to an hour and a half. I was saddened by this, but decided to wait especially since they had a kids movie playing in the waiting room.I get into intake in the back around 11:20 and fill out paperwork and anesthesia release forms. I was told at that point that I still had 2 people in line ahead of me and it could take up to 2 to 2.5 additional hours to be seen. I was livid at this point because I had another daughter to pick up at 1:30 from school while their mom is at work/doctors office all day.I asked to reschedule and the front desk lady said that she would have to talk to the doctor because they dont normally allow reschedules and would have to consult with the dentist. I leave my number so they can call me instead of the mom. We live in Troy and this is the closest place that takes Caresource, possibly giving them license to treat their appointments this way. I leave angrily around 11:45 because I have to drive 30 minutes back to Troy to get my other daughter.I call them back at 12:30 to see if there was any progress with the reschedule attempt because I had to know whether or not my child should eat or drink at school or not since I might have to take her back out of school at 2 or 2:30. Remember... she hasnt eaten or drank for over 12 hours by this point... a CHILD. Shes in the backseat coughing complaining of a dry itchy throat because shes thirsty.They told me over the phone that they thought I had cancelled and would need to ask the doctor about it because they had marked me down as a cancellation. I dont see this issue even if they marked me down... thats what white out is for.After a 6 minute hold I get an answer from the dentist. Apparently she no longer felt comfortable with the procedure because she was no longer certain that my daughter had not eaten or drank anything. When we both assured them that she hadnt, they reverted back to the cancelled excuse. I told them that made absolutely no sense. How could the dentist be sure that she hadnt eaten or drank before showing up originally? How could she be sure that my daughter didnt sneak a juice pouch or a water when nobody was looking? This excuse by the dentist was entirely illogical and that is not what I want from someone who graduated from COLLEGE! Overly frustrated... I told them I was going to leave them one hell of a review and hung up.I told my daughter that she could eat lunch at school because we were not going back that same day. She was overjoyed to be able to drink and eat. It was quite possible that she wouldnt have been able to drink or eat from around 10pm when she went to sleep until 4 or 5pm the following day and we were expected to sit in the waiting room from 10:30 until 2 or possibly 2:30pm without leaving. The appointment system is beyond disrepair. Its yet another place that feels they can treat their patients like cattle that are on CareSource because there is no closer option.So, onto the good. They had Secret Life of Pets 2 on and my child was not bored during the hour wait to be told about the additional 2 hour wait. The nurse was very nice and welcoming to my daughter and the person at the front desk seemed nice. No idea about the Dentist... never seen the person, but she doesnt sound the brightest. I was told that the dentist liked to take her time with her little patients and thats admirable... this experience could have been incredibly better if our appointment was scheduled for 2:15 instead of 10:45.

Disappointed. I looked at reviews to several places that accepted Caresource and chose to give this office a try. The first two visits we had a good experience. I felt like I could trust my girls getting dental work after having a bad experience at another office in Miamisburg which I informed them about. Since then my daughter has been terrified of going to the dentist. I was told to schedule an appointment to do dental work for the girls but when I got up to the desk was told Id be called. It was understandable with COVID that I didnt hear back. I made a call come end of summer and made an appointment that was 1-2 months in advance. I ended up having to work because its our busy season and figured my ex had this. Day before I was told it was at least a 2 hour wait so I made sure to stress that to him and how I had to wait several months for this appointment for our daughter. I figured a few hours was reasonable because they are dealing with children. I had gotten a call while I was at work that they were running way behind which I really wish I could of gotten sooner because at that point he had just got there. Later he calls and is upset they just had him sign papers after waiting almost 2 hours and told him it was going to be another 2-3 hours. I wasnt informed it was going to be all day otherwise I would of just taken off and sat there with her. He left which right away I was upset with him cause most places will cancel your appointment if you walk out the door. I wasnt informed at all that the girls had been removed from their practice until I called and tried to reschedule all because their dad lost his cool. I learned not to depend on my ex when it comes to appointments. It would of been nice if I was informed of that hot mess (not just his side). Otherwise, I actually didnt mind driving 40+ minutes away because I actually liked this office. The ladies working there seemed friendly. Most places Ive gone to people working at the desk seem irritated and I didnt get that feeling.

Dr Amber & her staff are awesome. Both of my boys have autism & they’re not afraid to go to the dentist. In fact they actually love it.

Dr amber and the staff are amazing with my nephew hes got autism and other problems and they all work to calm him when needed I love them all and appreciate how good they are with my nephew (Ralph dyer) smile Wright dental u all are amazing

Dr Wright is an amazing dentist that handled my child’s surgery so amazing!!! She did a lot of work in a small amount of time- and my daughter isn’t even complaining of pain after!!! So impressed!!! She is beyond kind and cannot recommend her enough. I will def be continuing to take my children to her for years to come.I should also add they gave my daughter an adorable gift bag with after surgery food, toothbrushes, animal floss, paste and an adorable blanket💜

I’m not sure if the people who have left previous reviews were endorsed or what, but this place is a JOKE. Wait times are always RIDICULOUS and they obviously don’t know how to properly schedule their patients. If we hadn’t been on a waiting list for a procedure for 6 months already there’s no way I’d make my child sit and suffer in this waiting room for another minute, but as I wait I can’t help but to notice all of the things that are either falling apart, or filthy. Let’s just hope the focus is actually on the dental work. We will NOT be returning here.

Amber Wright is amazing. My girls love seeing her and her staff is very friendly and outstanding people.

I love the staff here, their are all about the children not only making sure the kids are comfortable but they do wonders to keep and maintain your little ones smile. I travel over 20 miles just for this office and its well worth it, everyone is always professional and sweet to the parents and especially the children.

I love Smile Wright for my children!! Its a far drive for us, but I wouldnt go anywhere else! 😁

Love this office

Dr. Amber & staff are kind, friendly and knowledgeable. We have had nothing but positive experiences at each visit.

Dr. Amber is absolutely the best pediatric dentist! I wouldnt trust anyone else to take care of my children like she does! She is so gentle and so caring and so friendly! She always makes sure to take her time with each of her patients and makes sure they are all receiving the Wright care that is just for them. We also love her staff. They are always so helpful and friendly! Thank you for all that you do, Dr. Amber! :)

Best dental office for children! 💜

Dear______,Hello. At Smile Wright dental, we strive to establish a positive patient relationship with all our patients and parents, which was not achieved at this time. I am sorry that you were unhappy with our practice. I am disappointed to say that I will no longer be able to provide dental services to _____, _______, & _______. We must terminate our dental relationship. Smile Wright Dental will be pleased to assist the dental care provider of your choice by sending him/her a copy of your childrens dental records once you complete a dental records release from our office. We wish you and your family the best.Amber N. Wright, DDSThis is the letter I received due to questioning the integrity of their office regarding unnecessary dental work for insurance money. All I did was ask a question...the amount of work seemed over the top and unnecessary. I dont suggest this place.

Staff was nice however they were very pushy to get a procedure done and felt rushed. I decided not to come back and got my second opinion and it worked out better at the new dentist.

They are the greatest. My kids never fear going to the dentist. They take their time with each child and its a joy to go there. They are all wonderful people!

Dr amber is amazing and the staff are very friendly I love this dentist my son will never go to a different dentist.

Put gauze in my child’s mouth choking her with it. My child freaks out and the dental assistant screams at her. Call to ask what happened and the assistant puts it as she got stern with her voice to my child. My two older children witnessed this whole thing and told me she was very mean and she was indeed yelling at my daughter. I’m not sure why gauze was in her mouth for a fluoride treatment. Then proceeds to tell me my child needs caps on her back teeth because of cavities. My child doesn’t have any cavities so then says she needs them because she grinds her teeth at night. Then she says kids typically grind their teeth due to sleep apnea or nervousness or moving around a lot like she implying my children have been through things to make them grind their teeth. My daughter has no sleep apnea and generally sleeps with her mouth open. I will be switching dental offices and recommend anyone who takes their children here to always go back there with their child or children cause this place can’t be trusted!

Amber was very kind and patient to my three year old who was terrified of the dentist. She took her time and I felt comfortable with him in her care. The entire staff treated us like family and now my son cannot wait to go back!

We love Dr. Amber and all of the staff at Smile Wright Dental!My girls always feel comfortable and are not afraid to go to the dentist thanks to the wonderful care they receive every time.

This is where my Orthodonist is and I’m so happy I chose to go here! The staff is super friendly and Dr. Pham is really consistent with making sure you get the right care you need.

Love this dentist office. My daughter has been going here for several years. Thank You Dr. Amber and Staff!

Theyve done very well with my young son, especially when he was five years old and needed three teeth removed from injury. Dr. Wright and the assisting staff were very empathetic and helped him with his fears both during and following his visit.

The staff are so patient and understanding. Ive been through several dentists and have finally found our fit for our family!

Great staff!! In and out quickly

I took my daughter here after being referred by a friend who used to work there and they were amazing! The dr. was super sweet and answered all my questions. The dental assistants Kristy and Ashley worked on my daughter and they were both very sweet and gentle with her. I work in a dental office so i take her where i work for cleanings but if i ever need anything for my kids other than cleanings i will make the trip to springfield to see these nice girls again!

Our kids love Dr. Amber and all the assistants, very nice and easy to work with and thorough in their work. Would definitely recommend!

Very great group of professionals there. Thanks Dr.Brandi you done so great with my teens!

Sadly one of the few places that take caresource, therefore giving them to treat us and our kid horribly. The appointment was scheduled months in advance, yet we were not given a specific time to come in. On the day of the appointment We were told that we would get a call when we were to come in Sometime after 10:00 a.m. Our child Was told not to eat or drink after midnight, Because of the surgery. We actually had to call them And then eventually they called us back to tell us that his appointment wouldnt be until 4:00 p.m. By the time he gets to eat, If he even wants to eat.... It will have been over 20 hours later. For a 9 year old kid thats ridiculous and poor management and scheduling. And unfortunately we were forced to sign an agreement that we couldnt cancel or reschedule because of care source.

Awsome I have used dr. Amber since my kids could use a dentist alawys on point and cares alot about my children

Average